First American Home Warranty: Read 4,338 User Reviews From Real Homeowners

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Verified Customer

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Constance

I left First American for a year (to Choice HW) and it was a disaster. With First American, I can actually talk with a person fairly quickly- with Choice, had to wait hours for a call back. First American had my back when it came to repairs the 2 years plus that I've had their coverage.

1 week ago

Reply from First American Home Warranty

Constance, Thank you for taking a moment to share your review with us. It’s great to know we met your expectations—we aim to keep doing just that!

Feb. 20th, 2026

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Verified Customer

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Joseph

I am impressed with First American Home Warranty. After hearing so many horror stories about home warranties, I was skeptical, but they’ve been professional, fast, and reliable. Every claim I’ve filed was First American was handled smoothly, and the technicians sent were top-notch. It’s given me such peace of mind as a homeowner!

1 week ago

Reply from First American Home Warranty

Joseph, It’s great to know we met your expectations—we aim to keep doing just that!

Feb. 18th, 2026

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Verified Customer

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Donald

I've been with First American Warranty for over 10 years now, and they have been an excellent company to work with. I really don't have any complaints about them. They have fulfilled their obligation over the past 10 years. The biggest thing that I can say about them is that they choose the right people to do the work. I don't have to worry if something goes wrong because they have my back.

3 weeks ago

Reply from First American Home Warranty

Donald, Thank you for taking a moment to share your experience with us! It is wonderful to know that we have been able to provide you with peace of mind for over 10 years. We look forward to being there for you, should you ever need us again.

Feb. 6th, 2026

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Verified Customer

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Joanne

We went on vacation up North for 5 days. The Compressor in our Refrigerator went while we were away. American Home Warranty sent a Service Person Quickly and the Fridge was fixed right away! Thank you for the prompt service.

3 weeks ago

Reply from First American Home Warranty

Joanne, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Feb. 6th, 2026

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Verified Customer

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Beatrice

The house was already covered by this company and we continued as the previous owner was happy with the service provided.

1 week ago

Reply from First American Home Warranty

Beatrice, Protecting your home is our top priority—thanks for trusting us with it!

Feb. 20th, 2026

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Verified Customer

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Marsha

I was given a home warranty when I bought my home. The heat went out the first winter and American Home Warranty was there to help! The work would have cost over $1000 if I had not been a customer. I’ve kept them ever since. I tell everyone I know. This is the best home warranty company.

1 month ago

Reply from First American Home Warranty

Marsha, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Jan. 2nd, 2026

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Verified Customer

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Richard

There is no other home warranty company to choose from at all the closings on real estate , so we chose to accept it , which was First American , and someone from choice home warranty called and gave us a cheaper price when it was time to renew, WELL LETS JUST SAY IT WAS THE WORST MISTAKE WE EVER MADE is changing from First American!!!!! I know someone who worked for them and he was a witness to the company only requiring the owner of the company to be licensed , not the workers that come to your home…. We had a tech who came to our house to fix a fan in our double oven , which was making allot of noise , after he was done,he sent another tech to “finish the job”, he was worse than the first , then another one came and the owner, but after it was all over with , my double oven would no longer work, it stayed on even when cut off, increasing in temperature , we had to cut it off at the breaker , and nobody from the company would come back, we were in the middle of selling the home, so we had to put out 2500 for new owner to purchase a new double oven after closing, Choice home warranty would not hold the owner of this company liable , and no matter what we did and tried to call multiple times to Choice, they said they had to go by what tech says, and tech says it was fixed!!!!!! The techs did not know what they were doing because they were not certificed or licensed to even know how to work on appliaces . NEVER AGAIN will we switch from First American Home Warranty. WE APPRECIATE a company like First AMERICAN , that all closing attorneys stand by and HIGHLY recommend.

3 months ago

Reply from First American Home Warranty

Richard, Thank you for taking the time to share your review with us! It is great to know that we have been able to be there for you when you needed it most. We're glad you chose us and look forward to being here when you need us again.

Nov. 20th, 2025

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Verified Customer

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Maria

I heard from friends how much they liked their experience with FAHW, that I decided to go with them.

2 days ago

Reply from First American Home Warranty

Maria, We sincerely appreciate your five-star rating and your continued trust in our services!

Feb. 25th, 2026

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Verified Customer

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Janet

So far so good! I called in for my first issue. They sent the Plumbinator out for a leak under the sink and another item in the shower. It was fast and great service!

2 weeks ago

Reply from First American Home Warranty

Janet, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again!

Feb. 11th, 2026

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Verified Customer

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Naomi

First American Home Warranty is a company you can count on every time. No matter the situation I may have been in they were immediately there for me. This is a company I feel fortunate to have been introduced to years ago. They won’t let you down.

2 months ago

Reply from First American Home Warranty

Naomi, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Dec. 29th, 2025

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Verified Customer

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Jared

We had plans to leave our house for 18 months and rent it out. We did not want to worry about the appliances. First American Home Warranty had good reviews and we decided to use them. We have had one claim so far. They contacted us quickly, set up the appointment, and the problem was quickly resolved. We are very happy with the service! Thank you for removing the appliance worry!

2 months ago

Reply from First American Home Warranty

Jared, Thank you for taking the time to share your review with us! It is great to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Dec. 3rd, 2025

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Verified Customer

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Sharon

They wete offered when I purchases my home and have been the most satisfactory business i have needed. Excellent in all catagories.

2 weeks ago

Reply from First American Home Warranty

Sharon, We sincerely appreciate your five-star rating and your continued trust in our services!

Feb. 11th, 2026

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Verified Customer

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Linda

I’ve had First American for 17 years. They’ve been wonderful at replacing items taking care of things and you can depend on them.

2 weeks ago

Reply from First American Home Warranty

Linda, Thank you for taking the time to share your review with us. It is great to know that we have been able to be there for you when you needed it most!

Feb. 11th, 2026

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Verified Customer

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Terri

My warranty provides such peace of mind! Just one visit a year( and that does seem to happen) means the premium pays for itself. I heartily recommend FAHW!!

1 month ago

Reply from First American Home Warranty

Terri, We're glad we could give you peace of mind—thank you for choosing us!

Jan. 2nd, 2026

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Verified Customer

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Andrea

I have only had to use my warranty once, but it was easy to schedule a service call. The repair person who came to repair my dishwasher. He made the repair quickly and left my kitchen clean.

2 months ago

Reply from First American Home Warranty

Andrea, We appreciate you taking the time to share your five-star review with us!

Dec. 12th, 2025

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Verified Customer

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John

We have an older home and we knew that sooner or later we would experience break downs . First American Home Warranty gives a choice to repair or replace. We have had to use them and the service was great. We have recommended them to friends and family.

3 months ago

Reply from First American Home Warranty

John, Thanks so much for taking the time to share your review. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Nov. 9th, 2025

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Verified Customer

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Lourdes

I always received attention and service prompt and satisfactory

2 days ago

Reply from First American Home Warranty

Lourdes, Thanks for letting us be part of keeping your home worry-free!

Feb. 25th, 2026

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Verified Customer

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Keith

always quick to respond get the issue fixed.. good support and follow through

2 days ago

Reply from First American Home Warranty

Keith, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved!

Feb. 25th, 2026

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Verified Customer

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Naik/Wilchet USA

6 months ago

Reply from First American Home Warranty

Thank you for taking a moment to share your experience with us. We're glad you chose us and look forward to being here when you need us again.

Aug. 4th, 2025

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Verified Customer

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Brenda

It was so easy to apply I haven’t had an opportunity to use them yet but have confidence in this company

2 weeks ago

Reply from First American Home Warranty

Brenda, We appreciate your continued trust in us!

Feb. 11th, 2026

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Verified Customer

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Linda

I New, first American had a Great Reputation. I have confirmed this time of the time. I will never change.

2 weeks ago

Reply from First American Home Warranty

Linda, We're glad we could give you peace of mind—thank you for choosing us!

Feb. 11th, 2026

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Verified Customer

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Sharon

The gentleman that came to rekey my condo. On time, very knowledgeable and got it done in a timely manner

2 weeks ago

Reply from First American Home Warranty

Sharon, Thank you for letting us know what a great job the team did while servicing your claim. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Feb. 11th, 2026

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Verified Customer

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Donnetta

I have been a customer for many years and I have never had a problem with them always reliable and dependable

3 weeks ago

Reply from First American Home Warranty

Donnetta, Thank you for taking a moment to share your review. Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most!

Feb. 6th, 2026

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Verified Customer

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Robert

We bought this warranty with our house last year and it has been an excellent service. Fast, friendly, and worth every penny.

1 month ago

Reply from First American Home Warranty

Robert, Protecting your home is our top priority—thanks for trusting us with it!

Jan. 22nd, 2026

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Verified Customer

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Ronnie

It was added to my purchase of home by realtor for one year, I decided to keep it and have had a few claims since then and they have been taken care of .

2 months ago

Reply from First American Home Warranty

Ronnie, We greatly appreciate your positive review and are glad we could provide the quality experience you were looking for!

Dec. 9th, 2025

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Verified Customer

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Bernice

I had one claim which was taken care of expeditiously and no problems. The 2nd initial claim, my son took care of without 1st American’s assistance, only because my son was aware of it and knew how to fix it!

3 months ago

Reply from First American Home Warranty

Bernice, Thanks so much for taking the time to share your review with us!

Nov. 9th, 2025

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Verified Customer

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Francisco

So far so good. Just joined First American Home Warranty.

2 days ago

Reply from First American Home Warranty

Francisco, Protecting your home is our top priority—thanks for trusting us with it!

Feb. 25th, 2026

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Verified Customer

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Kathleen

I was surprised to not get anything moving for two weeks exactly until I had to call to find out the updates. This happened twice upon two different call requests that I made for the stove and the plumbing of my bathroom tub.

4 months ago

Reply from First American Home Warranty

Kathleen, Thank you for sharing your recent experience. We certainly do our best to ensure overall satisfaction for our customers, and we will share your comments with our team to ensure our quality of service meets our customers’ expectations. We look forward to being there for you, should you ever need us in the future.

Oct. 24th, 2025

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Verified Customer

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Anna

Because the head of your Recruiting Department is stunning!!!

1 week ago

Reply from First American Home Warranty

Anna, Thank you for your review!

Feb. 23rd, 2026

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Verified Customer

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Trevor

They're very easy to work with . They've been able to help us a few times in one year

2 weeks ago

Reply from First American Home Warranty

Trevor, Thanks so much for your review. It’s great to know we met your expectations—we aim to keep doing just that!

Feb. 17th, 2026

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Verified Customer

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Cathy

The ease of getting general repairs completed and not having to track down reliable vendors to perform services

1 month ago

Reply from First American Home Warranty

Cathy, Thank you for your five-star review! We truly appreciate your support and are pleased to know you had a positive experience.

Jan. 22nd, 2026

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Verified Customer

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Cheryl

Not had to use First Am Home Warranty yet, hopefully not really needing anything, but knowing it is there is comforting.

2 months ago

Reply from First American Home Warranty

Cheryl, We're glad we could give you peace of mind—thank you for choosing us!

Dec. 17th, 2025

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Verified Customer

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Karlyn

I chose First American Home Warranty because my son referred me. He said the service is quick, if the machine can’t be repaired. It’s replac

2 months ago

Reply from First American Home Warranty

Karlyn, Thanks for letting us be part of keeping your home worry-free!

Dec. 15th, 2025

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Verified Customer

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Annie

HIgh inncreases, retired and finding it a struggle to keep up with your annual increase,after 20 year with your company I may have to terminate.

2 months ago Edited December 9, 2025

Reply from First American Home Warranty

Annie, Thank you for being a valued customer for 20 years! We appreciate all feedback received, as it allows us to see if there is a need for improvement in any area of our service. We're glad you chose us and look forward to being here when you need us again.

Dec. 10th, 2025

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Verified Customer

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Tony

4 months ago

Reply from First American Home Warranty

Tony, Thank you for taking the time to share your review with us! We will continue to be here for you should you need us in the future.

Sep. 24th, 2025

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Verified Customer

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Jon

Have had a warranty program from First American and luckily have not needed their services very often but when I have needed them they are easy to reach and quickly coordinate whatever service I need.

5 months ago

Reply from First American Home Warranty

Jon, We appreciate you taking the time to share your great review with us!

Sep. 11th, 2025

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Verified Customer

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Jeanette

Fast service, sent knowledgeable technician

1 week ago

Reply from First American Home Warranty

Jeanette, Thank you for taking a moment to share your experience with us!

Feb. 18th, 2026

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Verified Customer

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Manuel

Easy to request services . Very friendly associates and very knowledgeable.

2 weeks ago

Reply from First American Home Warranty

Manuel, We sincerely appreciate your five-star rating and your continued trust in our services!

Feb. 11th, 2026

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Verified Customer

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Lottie

Never had to use it yet. But I've been in touch.very professional

2 weeks ago

Reply from First American Home Warranty

Lottie, Thanks for letting us be part of keeping your home worry-free!

Feb. 11th, 2026

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Verified Customer

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Lavone

When Fridge went out American Home purchased a new one and solved my problem

3 weeks ago

Reply from First American Home Warranty

Lavone, Thanks so much for sharing your great feedback with us regarding your recent service!

Feb. 6th, 2026

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Verified Customer

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Gerald

Excellent timely service. I would highly recommend First American!

3 weeks ago

Reply from First American Home Warranty

Gerald, We appreciate you taking the time to share your review. It is great to know that you recommend us! We will continue to be here for you should you need us in the future.

Feb. 6th, 2026

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Verified Customer

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Retha

They are prompt with getting your request out to a contractor

3 weeks ago

Reply from First American Home Warranty

Retha, We sincerely appreciate your five-star rating and your continued trust in our services!

Feb. 6th, 2026

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Verified Customer

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Yvonne

Immediate response. Professional service from qualified plumber

4 weeks ago

Reply from First American Home Warranty

Yvonne, Thanks for letting us be part of keeping your home worry-free!

Jan. 30th, 2026

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Verified Customer

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Laura

Easy and fast contact FAHW. Good service from the contractor.

4 weeks ago

Reply from First American Home Warranty

Laura, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five-star service!

Jan. 28th, 2026

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Verified Customer

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Bill

Allows me to keep our home in great shape and not worry about things not working

1 month ago

Reply from First American Home Warranty

Bill, We sincerely appreciate your five-star rating and your continued trust in our services!

Jan. 15th, 2026

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Verified Customer

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SWID

TO DATE, WE HAVE HAD FIRST AMERICAN HOME COVERAGE NOW FOR ABOUT 10YRS, ONE IT COMES UP FOR RENEWAL, THERE IS NO DOUBT ABOUT IT. THERE PROCESS IS GREAT, THE COVERAGES ARE GREAT AND AS LONG AS I OWN A HOME, THEY WILL BE PROTECTING US. I HAVE REFERRED SEVERAL PEOPLE TO AMERICAN FIRST HOME WARRANTY, AND 4 OF MY CO-WORKERS HAVE SWITCHED FROM THE DTE PLAN TO FIRST AMERICAN. THE ONLY DOWNSIDE, IS THAT I WAS TO EARN 50.00 PER EACH REFERRAL SIGNED UP FOR COVERAGE AND ONLY RECIEVED IT ONE TIME. GREAT COMPANY, EASY CLAIM SERVICES, AND NOTHING MOST EVERYTING IS COVERED IS A GREAT PEACE OF MIND MICHAEL

1 year ago

Reply from First American Home Warranty

Michael, Thanks so much for your great feedback! We would like to make sure that you receive the $50 Amazon gift cards for the referrals that have signed up with us. We have requested additional information from you privately to further assist.

May. 10th, 2024

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Verified Customer

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Joseph Mesaros

I really haven't had to make any type of claim with First American Home Warranty as of yet being i just recently purchased the Home Warranty from them about two months ago! But the initial customer support awareness is excellent & they showed a overall GENUINE concern in helping me & answered ANY & ALL questions i may have had in a very positive efficient informitive understanding manner! Also i compared numerous other Home Warranty Companies before deciding on purchasing my Home Warranty Protection with First American Home Warranty who OFFERED me a GREAT QUALITY PLAN at a COMPARABLE LOWER PRICE!!!

3 years ago

Reply from First American Home Warranty

Joseph, Thanks so much for taking the time to share your experience! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Jul. 20th, 2022

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Verified Customer

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Simon Seattle, WA

Whenever I did speak with someone, they were able to help me right away, or at least gave me the assurance that they were "working on it." I've had to call them back several times to get updates. Often would get a different person telling me different things. We never received confirmation emails or phone calls on the status of anything, not sure if this is a technical glitch, so make sure they can and will email you receipts and status updates. I'd log into my account and would sometimes find updates on information but there is no history in what happened, so I highly recommend you keep your own records of things!

4 years ago Edited January 10, 2024

Reply from First American Home Warranty

Hi Simon. Thank you for your feedback. We are happy to hear that assistance was provided to your satisfactions.

May. 7th, 2021

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Verified Customer

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Anonymous

They've been excellent. I've had them with my house now for almost thirty years. They're there to help and get solutions to whatever is going on. There have been several times that they've actually thought about the response I was given from a vendor and it wasn't right and they questioned it and go second opinions to make sure they were right. They do their research. They don't assume that their vendor is always right. I had a plumbing leak and they took care of it. It was incredible. I had some complications from the vendor and issues and modification charges. They did all the research necessary to get it resolved properly and now the job is done. I'm very happy. First American makes sure you're satisfied when you're done. I've had a couple managers involved because there were things that didn't make sense and the actual sales person couldn't match it so they connected me to a manager that could answer my question and give me good, sufficient answers.

6 years ago

Reply from First American Home Warranty

Thank you for sharing this feedback with us. We have requested additional information from you privately, so we can look further into your claim.

Nov. 12th, 2021

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Verified Customer

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Kelsey

When we bought our dream home and the deal was ''' as is'', we planned on needing to make some repairs and find a few surprises so we asked for First American Home Warranty coverage with our contract. Wow, did we underestimate the things that would go wrong with this little place. In the first three years, nearly every major appliance has gone out as well as fans, plumbing, both toilets, and I can''t even remember what else. First American has not refused us? Dropped up, questioned us or anything, they have helped us quickly and politely with every single claim. We would have been lost and financially ruined if we had not had this policy.

6 years ago

Reply from First American Home Warranty

Hi Kelsey. We appreciate your feedback and look forward to servicing you again in the future.

Aug. 6th, 2019

First American Home Warranty Reviews

Summary of Reviews