First American Home Warranty: Read 4,242 User Reviews From Real Homeowners

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Verified Customer

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Jared

We had plans to leave our house for 18 months and rent it out. We did not want to worry about the appliances. First American Home Warranty had good reviews and we decided to use them. We have had one claim so far. They contacted us quickly, set up the appointment, and the problem was quickly resolved. We are very happy with the service! Thank you for removing the appliance worry!

1 week ago

Reply from First American Home Warranty

Jared, Thank you for taking the time to share your review with us! It is great to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Dec. 3rd, 2025

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Verified Customer

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Richard

There is no other home warranty company to choose from at all the closings on real estate , so we chose to accept it , which was First American , and someone from choice home warranty called and gave us a cheaper price when it was time to renew, WELL LETS JUST SAY IT WAS THE WORST MISTAKE WE EVER MADE is changing from First American!!!!! I know someone who worked for them and he was a witness to the company only requiring the owner of the company to be licensed , not the workers that come to your home…. We had a tech who came to our house to fix a fan in our double oven , which was making allot of noise , after he was done,he sent another tech to “finish the job”, he was worse than the first , then another one came and the owner, but after it was all over with , my double oven would no longer work, it stayed on even when cut off, increasing in temperature , we had to cut it off at the breaker , and nobody from the company would come back, we were in the middle of selling the home, so we had to put out 2500 for new owner to purchase a new double oven after closing, Choice home warranty would not hold the owner of this company liable , and no matter what we did and tried to call multiple times to Choice, they said they had to go by what tech says, and tech says it was fixed!!!!!! The techs did not know what they were doing because they were not certificed or licensed to even know how to work on appliaces . NEVER AGAIN will we switch from First American Home Warranty. WE APPRECIATE a company like First AMERICAN , that all closing attorneys stand by and HIGHLY recommend.

3 weeks ago

Reply from First American Home Warranty

Richard, Thank you for taking the time to share your review with us! It is great to know that we have been able to be there for you when you needed it most. We're glad you chose us and look forward to being here when you need us again.

Nov. 20th, 2025

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Verified Customer

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John

We have an older home and we knew that sooner or later we would experience break downs . First American Home Warranty gives a choice to repair or replace. We have had to use them and the service was great. We have recommended them to friends and family.

4 weeks ago

Reply from First American Home Warranty

John, Thanks so much for taking the time to share your review. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Nov. 9th, 2025

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Verified Customer

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Bernice

I had one claim which was taken care of expeditiously and no problems. The 2nd initial claim, my son took care of without 1st American’s assistance, only because my son was aware of it and knew how to fix it!

4 weeks ago

Reply from First American Home Warranty

Bernice, Thanks so much for taking the time to share your review with us!

Nov. 9th, 2025

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Verified Customer

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Kathleen

I was surprised to not get anything moving for two weeks exactly until I had to call to find out the updates. This happened twice upon two different call requests that I made for the stove and the plumbing of my bathroom tub.

1 month ago

Reply from First American Home Warranty

Kathleen, Thank you for sharing your recent experience. We certainly do our best to ensure overall satisfaction for our customers, and we will share your comments with our team to ensure our quality of service meets our customers’ expectations. We look forward to being there for you, should you ever need us in the future.

Oct. 24th, 2025

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Verified Customer

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Naik/Wilchet USA

4 months ago

Reply from First American Home Warranty

Thank you for taking a moment to share your experience with us. We're glad you chose us and look forward to being here when you need us again.

Aug. 4th, 2025

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Verified Customer

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Paul

A comprehensive warranty. When filing a claim, your team is responsive and repairmen are easy to work with.

1 week ago

Reply from First American Home Warranty

Paul, Thank you for taking a moment to share your experience with us!

Dec. 3rd, 2025

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Verified Customer

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Jose

Iam very happy with america first warranty because they have a great customer service and always taking care of any problem promptly

3 weeks ago

Reply from First American Home Warranty

Jose, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Nov. 20th, 2025

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Verified Customer

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Tony

2 months ago

Reply from First American Home Warranty

Tony, Thank you for taking the time to share your review with us! We will continue to be here for you should you need us in the future.

Sep. 24th, 2025

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Verified Customer

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Jon

Have had a warranty program from First American and luckily have not needed their services very often but when I have needed them they are easy to reach and quickly coordinate whatever service I need.

2 months ago

Reply from First American Home Warranty

Jon, We appreciate you taking the time to share your great review with us!

Sep. 11th, 2025

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Verified Customer

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Betty

I love this company I have been looking for a good company for about 10 years I finally got the right one

3 weeks ago

Reply from First American Home Warranty

Betty, We greatly appreciate your positive review and are glad we could provide the quality experience you were looking for. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Nov. 20th, 2025

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Verified Customer

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Sally B

I liked the quick response, reasonable pricing and the high quality service companies they send for remaining my appliances.

1 month ago

Reply from First American Home Warranty

Sally, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Oct. 24th, 2025

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Verified Customer

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Janet

Comfort of knowing should I have a problem with a covered item FAHW is behind me.

4 weeks ago

Reply from First American Home Warranty

Janet, We're glad we could give you peace of mind—thank you for choosing us!

Nov. 9th, 2025

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Verified Customer

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Anita

They were extremely helpful . Even though the company that they were working with was constantly rescheduling appointments and not showing up, they kept on top of things . Trying to help work it out in a timely manner.

4 months ago

Reply from First American Home Warranty

Anita, Thanks so much for taking the time to share your review. Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most.

Jul. 16th, 2025

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Verified Customer

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Ruben

We've had First American Home Warranty for 16yrs. I would highly recommend this company to anyone who's looking for an extended warranty company. They're a great and honest company.

5 months ago

Reply from First American Home Warranty

Ruben, We appreciate you taking the time to share your five-star review! It is always great to hear when our customers have a great experience with us. We look forward to being there for you, should you ever need us again.

Jul. 6th, 2025

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Verified Customer

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Edward

So far so good I haven't had a claim yet ,but everyone is nice 🙂

2 weeks ago

Reply from First American Home Warranty

Edward, Protecting your home is our top priority—thanks for trusting us with it!

Nov. 20th, 2025

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Verified Customer

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Lynette

No comments. It is a good service when you need to call for repairs.

3 weeks ago

Reply from First American Home Warranty

Lynette, We appreciate you taking the time to share your five-star review with us!

Nov. 20th, 2025

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Verified Customer

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Malva

A friend had your service and I was impressed with the response time!

4 weeks ago

Reply from First American Home Warranty

Malva, It’s great to know we met your expectations—we aim to keep doing just that!

Nov. 9th, 2025

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Verified Customer

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Gary

Have had First American for 20+ years and have never had a problem with getting service.

1 month ago

Reply from First American Home Warranty

Gary, Thank you for taking the time to share your review with us! It is great to know that we have been able to be there for you when you needed it most.

Nov. 9th, 2025

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Verified Customer

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SWID

TO DATE, WE HAVE HAD FIRST AMERICAN HOME COVERAGE NOW FOR ABOUT 10YRS, ONE IT COMES UP FOR RENEWAL, THERE IS NO DOUBT ABOUT IT. THERE PROCESS IS GREAT, THE COVERAGES ARE GREAT AND AS LONG AS I OWN A HOME, THEY WILL BE PROTECTING US. I HAVE REFERRED SEVERAL PEOPLE TO AMERICAN FIRST HOME WARRANTY, AND 4 OF MY CO-WORKERS HAVE SWITCHED FROM THE DTE PLAN TO FIRST AMERICAN. THE ONLY DOWNSIDE, IS THAT I WAS TO EARN 50.00 PER EACH REFERRAL SIGNED UP FOR COVERAGE AND ONLY RECIEVED IT ONE TIME. GREAT COMPANY, EASY CLAIM SERVICES, AND NOTHING MOST EVERYTING IS COVERED IS A GREAT PEACE OF MIND MICHAEL

1 year ago

Reply from First American Home Warranty

Michael, Thanks so much for your great feedback! We would like to make sure that you receive the $50 Amazon gift cards for the referrals that have signed up with us. We have requested additional information from you privately to further assist.

May. 10th, 2024

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Verified Customer

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Joseph Mesaros

I really haven't had to make any type of claim with First American Home Warranty as of yet being i just recently purchased the Home Warranty from them about two months ago! But the initial customer support awareness is excellent & they showed a overall GENUINE concern in helping me & answered ANY & ALL questions i may have had in a very positive efficient informitive understanding manner! Also i compared numerous other Home Warranty Companies before deciding on purchasing my Home Warranty Protection with First American Home Warranty who OFFERED me a GREAT QUALITY PLAN at a COMPARABLE LOWER PRICE!!!

3 years ago

Reply from First American Home Warranty

Joseph, Thanks so much for taking the time to share your experience! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Jul. 20th, 2022

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Verified Customer

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Simon Seattle, WA

Whenever I did speak with someone, they were able to help me right away, or at least gave me the assurance that they were "working on it." I've had to call them back several times to get updates. Often would get a different person telling me different things. We never received confirmation emails or phone calls on the status of anything, not sure if this is a technical glitch, so make sure they can and will email you receipts and status updates. I'd log into my account and would sometimes find updates on information but there is no history in what happened, so I highly recommend you keep your own records of things!

4 years ago Edited January 10, 2024

Reply from First American Home Warranty

Hi Simon. Thank you for your feedback. We are happy to hear that assistance was provided to your satisfactions.

May. 7th, 2021

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Verified Customer

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Anonymous

They've been excellent. I've had them with my house now for almost thirty years. They're there to help and get solutions to whatever is going on. There have been several times that they've actually thought about the response I was given from a vendor and it wasn't right and they questioned it and go second opinions to make sure they were right. They do their research. They don't assume that their vendor is always right. I had a plumbing leak and they took care of it. It was incredible. I had some complications from the vendor and issues and modification charges. They did all the research necessary to get it resolved properly and now the job is done. I'm very happy. First American makes sure you're satisfied when you're done. I've had a couple managers involved because there were things that didn't make sense and the actual sales person couldn't match it so they connected me to a manager that could answer my question and give me good, sufficient answers.

6 years ago

Reply from First American Home Warranty

Thank you for sharing this feedback with us. We have requested additional information from you privately, so we can look further into your claim.

Nov. 12th, 2021

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Verified Customer

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Kelsey

When we bought our dream home and the deal was ''' as is'', we planned on needing to make some repairs and find a few surprises so we asked for First American Home Warranty coverage with our contract. Wow, did we underestimate the things that would go wrong with this little place. In the first three years, nearly every major appliance has gone out as well as fans, plumbing, both toilets, and I can''t even remember what else. First American has not refused us? Dropped up, questioned us or anything, they have helped us quickly and politely with every single claim. We would have been lost and financially ruined if we had not had this policy.

6 years ago

Reply from First American Home Warranty

Hi Kelsey. We appreciate your feedback and look forward to servicing you again in the future.

Aug. 6th, 2019

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Verified Customer

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Maryjane Statesville, NC

When my A/C broke down with First American, they fixed it right away and everything and it's running great. There was one little problem though. When the guy replaced the parts up in the attic, they didn't replace the board. I'm happy with the company, it was the vendor's fault. They sent an email and said it needed to get replaced and First American acted right away and put the part on order. I get great service. They're very professional and they come out right away and service and take care of things. It works really fast. I wouldn't change the company. I had another company and when I saw your company and found out what they cover, I was ecstatic and I've been happy every since. They react really fast.

6 years ago

Reply from First American Home Warranty

Hi Maryjane. We apologize for the inconvenience you encountered during your claim and appreciate your understanding.

Jun. 17th, 2019

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Verified Customer

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Floyd Memphis, TN

I really like the experience of working with them and not having to deal with the companies that you get your appliances from. This particular time they gave a time in which the company could come and service that item and I had problems with that time and I worked with First American Warranty and let them know and within forty eight hours they called and got me within forty hours of the call. I had problems with my dryer and I thought they would be able to repair it and go from there. The technician came out and serviced the dryer and told me what was wrong with it and then left. After I tried to use the dryer after he left, it wouldn't work. And I called them back and I got aggravated with the time it took for them to come out and reservice it. And it ended up costing me another $75 and I didn't know I was going to have to pay for that because it wasn't part of the actual dryer. First American was great, it was the company that came out of my house that I wasn't excited about.

6 years ago

Reply from First American Home Warranty

Thank you, Floyd for the feedback. We are sorry to hear that the assigned contractor did not meet your expectations.

Jun. 17th, 2019

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Verified Customer

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Corinne M St Louis, MO

Having an older house makes having a home warranty a must. I don't know how we would have paid for some of the repairs that we've needed over the years if they hadn't been covered. We have peace of mind knowing that we are protected from catastrophic damage and repairs. Well worth the investment. Occasionally we have to call more than once to get a technician scheduled, but that is really a problem with individual companies and not the fault of First American. Customer service has been wonderful. I don't think we could live in our house without them. We were not solicited for our business. I researched the best coverage and called them. No phone calls or emails asking us to increase coverage or buy other products. We truly could not be happier.

6 years ago

Reply from First American Home Warranty

Hi Corinne. Thank you for your review!

Jun. 4th, 2019

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Verified Customer

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Andrea G

Easy to request services online at any time. The majority of their contractors are well versed in their various trades and are local, so repairs are usually fast.

4 months ago

Reply from First American Home Warranty

Andrea G, Protecting your home is our top priority—thanks for trusting us with it!

Jul. 17th, 2025

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Verified Customer

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JOHN ANTHONY

~As always, we are very pleased with the service as well as the representative that we have had the pleasure of working with. I highly recommend this excellent service provider!~

6 months ago

Reply from First American Home Warranty

John, We appreciate you taking the time to share your review with us. It is great to know that you were provided five-star service. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

May. 13th, 2025

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Verified Customer

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Pamela

Neighbor recommended. They had positive experiences

3 weeks ago

Reply from First American Home Warranty

Pamela, We sincerely appreciate your five-star rating and your continued trust in our services!

Nov. 20th, 2025

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Verified Customer

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Harvey

QUICK SEVICE !!!! THE REPAIR WAS ON TIME THANKS

3 weeks ago

Reply from First American Home Warranty

Harvey, Thank you for taking a moment to share your experience with us!

Nov. 20th, 2025

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Verified Customer

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Timothy

Great company and always have responded well to any issues

4 weeks ago

Reply from First American Home Warranty

Timothy, Thanks so much for taking the time to share your experience with us!

Nov. 9th, 2025

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Verified Customer

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Brandon

Great reputation for taking care of customers

4 weeks ago

Reply from First American Home Warranty

Brandon, Thank you for putting your trust in us!

Nov. 9th, 2025

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Verified Customer

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Judy

The home warranty picked this co., so glad they did!!

4 weeks ago Edited November 8, 2025

Reply from First American Home Warranty

Judy, We sincerely appreciate your five-star rating and your continued trust in our services!

Nov. 9th, 2025

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Verified Customer

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Edward

First American Home Warranty was able to repair my Microwave (Broken handle). I guess the microwave was too old to find a new handle so they purchased a new microwave for me. It was great replacement. Thank you First American Home Warranty

9 months ago

Reply from First American Home Warranty

Edward, Thanks so much for sharing your great feedback with us regarding your recent service! We look forward to being there for you, should you ever need us again.

Feb. 25th, 2025

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Verified Customer

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Lisa

I received my first year as a gift from my realtor. So glad I kept the plan.

1 month ago

Reply from First American Home Warranty

Lisa, Thank you for your five-star rating. We truly appreciate your support and are pleased to know you had a positive experience!

Nov. 9th, 2025

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Verified Customer

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Carla

They are responsive and assign qualified companies to resolve the problem

1 month ago

Reply from First American Home Warranty

Carla, Thanks so much for taking the time to share your review with us!

Nov. 9th, 2025

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Verified Customer

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Teri DiVincenzo

We’ve been very pleased with our experience with First American. From a leaky dishwasher to a broken hinge on our dryer to a freezer that conked out and couldn’t be repaired, they’ve taken wonderful care of the home we so dearly love and have worked so hard for. It’s worth it’s weight to have the peace of mind knowing that a little hiccup won’t break the budget.

1 year ago

Reply from First American Home Warranty

Teri, Thank you for taking a moment to share your review with us! It is wonderful to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

May. 1st, 2024

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Verified Customer

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Aristotle

You are asking for a rating for something that I haven't even used. So, how can I rate the company until or when, I might have a claim? It's all good, fine and dandy beforehand, Until then, my rating First America is pretty worthless- other than to say, that the initial contact with the US-based representatives seemed very positive and appreciated and one of the reasons that I left AHS after disastrous customer service and non-existent follow-up from them. So, we are off to a good start with First American and hopefully, in the event of a claim, the level of service will remain 5 star.

1 year ago

Reply from First American Home Warranty

Aristotle, Thanks so much for taking time to share your review! We may ask you to share your feedback on different experiences you may have with us. Whether that be placing a claim or even renewing your contract, we want to hear from you. We look forward to maintaining a five-star rating and being there for you, should you ever need us in the future.

May. 1st, 2024

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Verified Customer

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Rea Rea

They are the best! Proof is in the work and getting things done. They have replaced by dishwasher, refrigerator, stove, and other thing that needed fixing. And the contractors that aren't doing the job, their gone. New one are so much better. I have used them for over 20 years and tried others, but always went back to FAHW. You will be making a mistake if you don't use them.

1 year ago

Reply from First American Home Warranty

Rea Rea, Thank you for sharing your five-star review with us! It is great to know that we have been able to be there for you over the years. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Apr. 3rd, 2024

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Verified Customer

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Susan New Braunfels, TX

First American Home Warranty sent a reputable HVAC company out to repair our unit. They did approve a new unit be installed. It just took 6 days from the unit going out before it was replaced. I felt it could’ve been more expedient but it did go out on a weekend. With the temperature ranging from 101-107 during those days, we were forced out of our home and even with the premium plan it cost us $1200 plus hotel expenses.

2 years ago

Reply from First American Home Warranty

Susan, Thank you for sharing your review with us. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Sep. 6th, 2023

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Verified Customer

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Jill Torres Las Vegas, NV

I was extremely disappointed in your competitor, Choice Home Warranty. I was a customer of theirs for many years without making any claims. As soon as I had a claim, they c as me up with many tests that "I" had to pay for to qualify for replacement. There would be hardly any savings on my part for being a customer all of those years. AFHW allowed me to apply all those years to their service and get immediate coverage. So far, I feel I have the program of them all and I am very happy. . m.

3 years ago

Reply from First American Home Warranty

Jill, Thank you for sharing your review with us. It is great to know that we have been able to be there for you when you most needed it! We will continue to be here for you should you need us in the future.

Aug. 26th, 2022

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Verified Customer

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Gill Barbara G.

They have been prompt, courteous, friendly, informative, and professional in my dealings with them. I've had several issues this first year of owning my new home. They have provided rooter service, fixed a plumbing leak of sewer pipe in my crawl space, replaced my ice maker, replaced my stove, and replaced a remote to my garage door in addition to a new battery in the other one. I could not be more pleased with the service I've gotten and have already renewed for next year!!!!!

3 years ago

Reply from First American Home Warranty

Thanks so much for sharing your great feedback with us regarding your recent services. We are thrilled to hear that we were able to be there for you when you most needed it!

Jul. 19th, 2022

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Verified Customer

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Candi L. Murray Salado, TX

Quick response even though no fault of anyone due to supply and demand took awhile for parts to come in. When they did the company contracted out said it was better to replace our unit in which we did. The unit ran beautifully until a snake decided to venture into our new a/c unit and pretty much destroyed it. Once again the warranty would not cover so we had to buy another unit. Plug your a/c holes with a deterrent of some sort to keep snakes and whatever else could find residence in your unit.

3 years ago

Reply from First American Home Warranty

Candi, Thank you for taking the time to share your review with us! It is great to know that our team was able to be there for you throughout this claim. We will continue to be here for you should you need us in the future.

Jul. 8th, 2022

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Verified Customer

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Joanne Palm Bay, FL

Used FAHW website and logged in a claim for air conditioner not running. We received an email back with a company name we called them and they said no longer service our area due to gas prices. We received another email from FAHW that another company was being notified. They called us and said they would be here about 3:30. They were early and fixed our problem promptly since it was a condenser that went bad. Our air was out for less than a day. Thank you.

3 years ago

Reply from First American Home Warranty

Joanne, Thanks so much for sharing your great feedback with us regarding your recent service! We are thrilled to hear that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again.

Jun. 9th, 2022

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Verified Customer

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Suresh Ralapati Gaithersburg, MD

I was really impressed by Cory B, the Representative. He was pleasant, friendly and made it very simple to explain the coverage, price, etc. The most impressive part was that if something could not be fixed, then that item would be replaced. This definitely provided me with a great peace of mind and there was nothing to worry about. Ny Kudos & Thanks to Corey.

3 years ago

Reply from First American Home Warranty

Suresh, Thank you for taking a moment to let us know what a great job our team has done! We are glad that we have been able to be there for you when you most needed it. We will continue to be here for you should you need us in the future.

Jun. 2nd, 2022

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Verified Customer

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Jing Chen Goleta, CA

We've just moved into our new house, for which our agent gave us a gift of the First American Home Warranty. Unfortunately we found a valve leaking under the sink the first days we were in the house. Thankfully, First American had us covered. After Phoenix Plumbing, Heating and Air was dispatched to the project, First American kept us posted of the upcoming service. Jesse, the plumber was very competent and friendly. To ensure the best service, we were also invited to provide immediate feedback. All these proved the five-star qualify of First American.

3 years ago

Reply from First American Home Warranty

Jing, We appreciate you taking the time to share your experience with us! It is awesome to know that your claim was able to be resolved promptly. The next time you may need us, we look forward to being there for you.

May. 24th, 2022

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Verified Customer

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Paula Barber Melbourne, FL

We have been using them for years. I used then when I had a leak under my kitchen sink & needed a new garbage disposal system. I’ve used then when we had a leak in our hotwater heater & they came out & replaced it. I had a leak under one of my bathroom sinks & they got me a new sink & repaired the leak. They are a great company to work with & there for me when I need them.

3 years ago Edited January 10, 2024

Reply from First American Home Warranty

Paula, Thank you for leaving us a five star review!

Dec. 14th, 2021

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Verified Customer

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H Haven Maumelle, AR

I have been insuring with First American Home Warranty since 2013. I feel that they have always treated me fairly and their prices have been in accordance with the services received for replacement of my gas oven and hot water heater, as well as minor HVAC repairs and refrigerator water leaks from the ice maker system. I plan on continuing my insurance agreement with them in the future.

4 years ago Edited March 7, 2024

Reply from First American Home Warranty

Hello,

Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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Verified Customer

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William H. Burton, Jr. Barstow, CA

It is only because they have been really good to me as their customer. Each and every time that I may have experienced any problems or issues; they were always opened to be of an excellent help and assistance to our household. That‚Äôs why I can honestly say that I would keep them as well as recommend them but most definitely.. I really would keep them with every and I mean all properties that we‚Äôll buy or purchase!

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

First American Home Warranty Reviews

Summary of Reviews