Liberty Home Guard: Read 733 User Reviews From Real Homeowners

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Charles Phoenix, AZ

I’m a happy member of liberty home guard for 7 months now. Excellent experience on my first claim. I had an issue with my heating system so I placed a claim and was very surprise by how quickly they respond and the next day I already had my system up and running again. I have experience other options in the past and I must say that the service I received from liberty is by far the best I had ever experience in the past. Thank you liberty home guard. A+ and highly recommended.

5 years ago

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Giora Katzin

JP L. was amazing he was courteous and help me with my issue quickly and efficiently

2 months ago

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J Hall

Woodley was a pleasure to work with! He explained everything quickly and effectively

2 months ago

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TMT AIR

Ronald S is an excellent communicator, he was very helpful he's the best agent for his job

2 months ago

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Paty García

Ronald S And Woodley L They were very kind and professional in their service. Thank you.

2 months ago Edited October 31, 2024

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Marcell Lymuel

JP was awesome. He was helpful, he was efficient, and his customer service were excellent.

2 months ago

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CHUCK VSLV

Woodley with Liberty Home Guard has done tremendous work, great service and hard working man.

2 months ago Edited December 16, 2024

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Kevin The Plumber

Liberty Home was very helpful the approval process was simple and easy. JP L. was the best!!

2 months ago

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michael ngang

Thank you JP L. He was very prompt and answer all my questions in a very understanding manner

2 months ago

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AT Plumbing & Gas

JP L. has excellent customer service skills, is patient, and understanding. It was a pleasure working with him.

3 months ago

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Jesus Recondo

Selenia Cambero was very helpful and very knowledgeable about my work orders. She is great at what she does

3 months ago Edited December 12, 2024

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TruCraft Contracting & Service Co.

JP L., was very helpful and made sure that all of my questions were answered clearly. He was professional and patient.

3 months ago

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Laura Ontiveros

Jeff L. went the extra mile to assist me with my claim resolution. He was efficient and respectful. Really easy going.

3 months ago

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Ricky D Lee

LHG sent tech out to inspect HVAC that wouldn't heat. Tech recommended full replacement. LHG quoted equipment and installation. I paid LHG their requested amount. After payment I was told that the carrier equipment I'd paid for wasn't available and they switched me to goodman. Fast forward months and tech arrives to perform installation of replacement 3 zone system. 14 hours later tech leaves and immediately threatens to take a lien out on my home for work that wasn't completed. Liberty chose to pay tech even though work wasn't marked as completed and I'd literally called them to verify that as well. Now LHG is refusing to finalize the installation their provided tech never finished and are taking months to finalize a "dispute". LHG has asked that I pay an additional $1700 to finalize the installation I'd already paid for because the technician they chose to use wasn't licensed in the state I'm in and they paid the tech prior to work being completed. Instead of taking accountability for their actions, they instead expect me to cough up another nearly $2k for an installation that was done incorrectly, could be damaging my equipment AND is damaging my home through excessive moisture generation due to improperly sealed and insulated equipment and ducting. Worked with LHG for months to try to get them to finish the install to no avail. Caveat Emptor. VERIFY the license and insurance information of any vendor they send to your home. I only found out about this after I was forced to contact the HVAC board to try to get additional information. The tech provided by LHG wasn't licensed and LHG has refused to provide his license or insurance information now for more than 3 mohths.

6 months ago

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Maryam Sarfraz

Abby R is a best agent of liberty home guard

1 month ago Edited November 20, 2024

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Tetra Tech

Representative is very cordial and professional

1 month ago

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Terrence Gardner

Thanks, Jesus G, for the excellent service!

1 month ago Edited December 12, 2024

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Fiona Lugambwa

Christi Salcedo has amazing customer service

1 month ago Edited November 26, 2024

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Bojan

James is very efficient and knowledgeable. Thanks!

1 month ago

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Beyond relief services

Im so glad that I found a great company to work with.

1 month ago

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Fadel

Great response time and prices. Amazing customer service.

1 month ago

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Joseph Romero

Robert was great fast and efficient!!!!!

1 month ago

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arshad ahmed

JP L is a good customer service agent

1 month ago Edited November 20, 2024

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phong tran

Very pleasant and great service. Very clear.

1 month ago

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Tim Norsworthy

Very professional and was very courteous

1 month ago

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Ricardo Alvarado

Always taking care of my orders. Excellent.

1 month ago

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am pros

Shaidy the best!!!! By far thank you so much

1 month ago Edited December 6, 2024

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Tyrone Meredith

Very knowledgeable and helpful! Thank you

1 month ago

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Aaron Sapp

Great communication and service given thanks

1 month ago

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Din O Rooter

Alex C Excellent customer service .

1 month ago Edited December 6, 2024

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Emet Plumbing

Woodley L. was great with the authorization department

1 month ago

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Zela Khiangte

Woodley was great! Went above and beyond!

1 month ago

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Anthony

JP L., very professional and polite, And very helpful

1 month ago Edited October 24, 2024

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Abiola

Upon diagnosing the issue, the technician informed us that a replacement water heater would be necessary. To our surprise, just three days later, he returned with the new water heater in tow. The efficiency and speed with which Liberty Home Guard handled the situation were beyond our expectations. Thank you for this avenue to appreciate them.

8 months ago Edited April 4, 2024

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Bethany Carey NY

They offered me a great replacement washing machine or a cash out payout that seemed fair. I went with the replacement because the price I saw for it when I shopped was like double. They made the entire process easy and fast–I got the new washing machine installed in two weeks.

1 year ago

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Claude Perkins

We made a claim for our water heater. Technician arrived the next day and then came back 3 days later with the replacement water heater. All expenses were covered by Liberty Home Guard. Very positive experience, especially compared with my past home warranty company.

1 year ago

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Delena Vaughan

Thank you Frank from the customer service department. He was quite informed and helped me fix the issue remotely without my needing to file a claim at all and pay the deductible! My refrigerator has been working perfectly ever since.

1 year ago

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Eric Hickerson New York, NY

So far we’ve had two claims with them and both seemed to be well coordinated from Liberty Home Guard’s end. In both claims with two separate contractor companies, the technicians were pleasant, punctual and respectful. Most importantly the issues were handled quickly and thoroughly.

1 year ago

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Paisley Cooper Weehawken, NJ

I was stressed about the repair cost when my dishwasher stopped turning on, but thanks to Liberty’s coverage, I shouldn’t have been. Big shoutout to Ryan who made sure a dishwasher repair technician was at my doorstep the next day and I did not have to come out of pocket at all.

1 year ago

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Don Pautz Princeton, NJ

Arthur in customer service did a good job accommodating our needs and ensuring Liberty had all the info around my claim to do the needful. They worked quickly, fixed the issue we were having, and paid for the entire bill. No complaints whatsoever.

1 year ago

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Wendy Alexander Weehawken, NJ

Jake from their team was an absolute star in getting me coverage for my AC. Liberty ended up covering $4,400 of the cost to replace it! More than double their cap! I can't thank Jake and the Liberty Home Guard organization for covering me and going above and beyond in providing us coverage.

1 year ago

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Bianca Henson Weehawken, NJ

The contractor they sent my way arrived within an hour and fixed our dishwasher in 45 minutes. I feel fortunate I ended up with Liberty Home Guard as the home warranty company my realtor purchased for us. We’ve saved a lot of money through them and I do find using them is easier than finding people ourselves.

1 year ago

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Sabrina Marsh Miami, FL

I’m writing this review for Bernardo. He’s gotten me more coverage than what the policy entitled me to, now on three separate occasions for three separate claims. And for the latest claim, he helped get me my new fridge within a week. Well done Bernardo!

1 year ago

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Kent Hicks Portland, OR

They were able to schedule me with a contractor hours after I filed a claim for our oven. He came, he saw, he fixed it! The job was all done in less than an hour and they didn’t play games when it came to coverage. I strongly recommend them. They are a cut above my previous home warranty company, American Home Shield..

1 year ago

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Stan Dotson Weehawken, NJ

We were impressed by their coordination. Whenever we called in the agents did a great job anticipating what we were calling in about and being proactive throughout the process. We had a roof leak and Liberty had a roofer at our house same day. Hassle free claim process and they don’t try to give you grief over the fine print.

1 year ago

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Brandi Olson New York, NY

Liberty’s Systems Guard plan was definitely worth the investment! We’ve had multiple issues with air conditioning, heating, and electrical over the past three years and they handled it all perfectly well. Thank you very much!

1 year ago

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Larry Simon Weehawken, NJ

Their entire customer service team, at least the many people I’ve had the chance to interact with, have been polite, smart, and worked really hard. Ryan was especially a standout performer among the bunch. Our claims are always handled with attention to detail and the experience does not give the client any undue headaches.

1 year ago

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Tammy Little New York, NY

Nothing is ever too much to ask of them and they take initiative in helping their customers. Most recently, they sent someone out to help us hang up TV’s in our house. Their willingness to step in and help is what makes them reliable and we grateful to them for doing so.

1 year ago

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Wesley Jarvis Woodbridge, VA

I submitted a claim via Liberty Home Guard’s app, and I was impressed with how quickly they responded. Their repairman was at my home to fix my oven the next day. I’m definitely pleased with how the process with Liberty Home Guard went. Many thanks for your incredible assistance!

1 year ago

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Glenn Henry

Liberty Home Guard helped me out when my heating unit stopped working in the middle of winter and they were able to send someone to our house and fix it within 24 hours. I’ve always had great service from them, but I was definitely most impressed with how this last one went.

1 year ago

Liberty Home Guard Reviews