Liberty Home Guard: Read 733 User Reviews From Real Homeowners

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Rosie Walton New York, NY

This is the first time I have had or used a home warranty, and Liberty truly delivers a stellar performance. Their customer service representatives were an absolute pleasure to speak with, the answer my call quickly, spoke english fluently, knew the product inside out and made me feel comfortable the whole way through. The repair man who showed up to take care of the issue even spoke highly of them, it seems he and his company held this company in high regard. I will be renewing my contract next June and will have Liberty’s plan as long as I own my home. Thank you for great service, it is a pleasure to work with you.

2 years ago

Reply from Liberty Home Guard

Rosie, thank you for the kind words and the high rating! We look forward to always assisting you!

Apr. 14th, 2022

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William Cunningham Wichita, KS

I am a new customer and my agent Brad had to put up with a lot as I was going back and fourth. His professionalism and patient attitude were fresh air compared to the rude unprofessional agents I deal with on a daily. He is one that cares about taking care of his clients, rare in these days of Covid-19. I have some health problems and thought this would be a stressful process as dealing with most things seem to be these day . But Brad made this process stress free. i want to thank you Brad for all your held and I feel comfortable coming to you in the future and recommending my friends and family to you also. Thank you Brad for all your help. I can be contacted for further comment if necessary. Also one last note I was going to go with American Home Warranty but after talking to Brad decided against it and I feel very comfortable with my desision. William T Cunningham New customer

3 years ago

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Joyce DiGrazio Toms River, NJ

Horrible. I needed service on my garbage disposal. Paid my $75 and repaid said not repairable. Liberty has said they will replaced the uni It but not the labor. What’s the sense of having a warranty. I did have a warranty with Sears and they do did cover parts AND labor. Do not use. Check someone else out. Update. Aaron contacted me regarding this problem and I have to say he went over and over to help us. They have agreed to pay for installation and cleared up the miscommunication between me and the first gentlemen I spoke with. It’s my first claim and as dissatisfied I was in the beginning so far after speaking to him I feel I make the right choice. Thanks again Aaron for your help

3 years ago Edited September 14, 2021

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Russ Shively McKeesport, PA

Have only had the policy for a few months and boy, am I glad I do. Both fridge and a/c decided they were going to give me attitude and stop working... within a few weeks of each other. I think it's a conspiracy among my appliances but what they don't realize is that I made the best decision for a homeowner and that was to go with Liberty Home Warranty. Too bad for them! I did my homework before and absolutely certain that I went with the right company. How many companies do we as consumers deal with that every time you contact them you get a different person? Not so with Liberty. Every time I call, my personal csm answers the phone and knows who I am. That's really good refreshing. Jason is awesome and goes out of his way to make the whole experience as painless as possible. Don't look any further... I've done the research for you. If a company's only con is that they are not nationwide, then that says it all right there. Go with them... you won't be disappointed.

5 years ago

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JeMarcus FindingSelf

Jesus G. and Woodley L. really let their knowledge for the company and dedication to customer relations shine!

2 months ago

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Gifted Appliance

Great customer service. The customer service representatives go above and beyond to provide great service

2 months ago Edited November 26, 2024

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David Pena

Had a great experience with Robert R. He was efficient, friendly, and resolved the issue quickly. Thank you!

2 months ago Edited December 5, 2024

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R&C Heating and Air

Alex C was great to work with. He is smart, quick, personable and easy to work with. We really like working with him!

2 months ago Edited December 13, 2024

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All Home Solutions Llc

Olivia C, Annie N and Franklin A Thank you for the attention and service you provided me, you have helped me a lot.

2 months ago Edited December 1, 2024

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Elle H.

It's a pleasure working with Alex C.. He's friendly, professional, and helps us get the job done to serve Liberty Home Guard's customers.

3 months ago

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Sidique Dabo

This company is one of the few that actually take good care of their partners. In the last 4 years with them, I have had any issues with them.

3 months ago

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Thrift Appliance Repair and Service

JP L. is a a professional and great representative of Liberty Home Guard. He helped me complete a diagnosis, and I greatly appreciate it.

3 months ago

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Hector Garcia

Amazing customer service I was helped by JP today. He was very helpful and never felt rushed off the phone. We need more customer service like this.

3 months ago

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Evan Williams

Easy and efficient service from JP L., time is of the essence as a small business owner but he easily helped me through the claim process. Thx JP!

3 months ago

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Colton Nelson

Jeff L. was the man he took care of every issue I had quickly. We got disconnected and he called me back immediately. Great customer service rep.

3 months ago

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JeMarcus Thomas

I wrote this review because Brian S is absolutely amazing. His knowledge of Liberty policies and procedures are unparalleled.

3 months ago Edited November 12, 2024

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fatima diallo

I had the pleasure of speaking to JP Luna about an issue I was having. He helped me solve my issue and was really knowledgeable.

3 months ago

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Young's Water & Sewer, Inc

I couldn't figure out a service issue, but Winnie A really helped kindly and happily. She really cares about the people she helps.

3 months ago Edited December 5, 2024

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Medina's Handyman

I like how they answer with the best mood and don't hesitate to help you. And overall, this is the best insurance company we had worked with.

3 months ago Edited November 4, 2024

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Roberto Martinez Remigio

Abigail M Today I was assisted by this very professional and very polite young lady. She answered any questions I had and helped me a lot. Liberty has great, great staff.

4 months ago Edited November 13, 2024

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Verified Customer

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Valerie Rocke Flushing, NY

Tech was efficient and confident in his work. Leo from Liberty followed up and made sure everything was completed shortly after the tech left. Thank you liberty !

4 years ago Edited January 10, 2024

Reply from Liberty Home Guard

Valerie, we are so glad that you are happy with our services. Thank you so much for the kind words, we will pass them along to Leo.

Jun. 5th, 2020

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Verified Customer

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Gavin Robinson Houston, TX

Liberty took care of my clogged drain water back up even after only having their coverage for 6 days with no problem. Very grateful I had Liberty Home Guard backing me up.

4 years ago

Reply from Liberty Home Guard

Gavin, thank you so much for taking the time to leave us this wonderful review and high rating! We try our best to provide our customers with speedy and high quality service. We are looking forward to continuing to providing you with excellent service in all your service and appliance needs.

Jun. 5th, 2020

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Aidy

Thank you Abby R and lyn c for helping me

2 weeks ago

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Hasan Aidi

Thank Abby r and lyn c for helping me

2 weeks ago

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Todd Brown

Great service fast & efficient Great guy

2 weeks ago

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Aidyhasan

Thank you Abby R and lyn C to helping me

2 weeks ago

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Aidy

Thank you abby r and lyn c to helping me

2 weeks ago

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Emmanuel Sanon

Karen A Always provides great customer service.

2 weeks ago Edited December 16, 2024

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Team Confidence

We worked with Liberty Home Guard With great experience.

2 weeks ago

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Aidyhasan

Thank you for helping me Abby R and Lyn C

2 weeks ago

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True Serve

Excellent costumer service by JP L Very professional.

2 weeks ago

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Kenny Jones

Good jib. Very customer service oriented

2 weeks ago Edited December 17, 2024

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AirXperts Heating & Cooling Inc

Great service and communication from Rosario

2 weeks ago

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Powerful America

Alex C is very helpful and have best behavior

2 weeks ago Edited December 12, 2024

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Alaydi hasan

Thank you for professional service Karen A

2 weeks ago

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antwan newsome

Alex C is great and lots of the other staff!

2 weeks ago

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ethan imm

Very easy to work with and customer focused.

2 weeks ago

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Alaydihasan

Thank for your service professional Woodley Lorcin

2 weeks ago

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River City Appliance, Inc

ALEX C WAS VERY HELPFUL AND INFORMATIVE.

3 weeks ago

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Appliance Repair Bros.

Shaidy was great! She was great help to me.

3 weeks ago

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A plus Appliance Warranty Care Center

Selenia C VERY HAPPY WITH YOUR REPRESNTATIVE

3 weeks ago

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Jonathan

Mary S always helpful and knowledgeable. Thank you!

3 weeks ago Edited December 12, 2024

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TopChoice Appliance Repair and Services

Woodley know what he does and quickly resolve issues.

3 weeks ago Edited December 6, 2024

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Alex Orders

Ronald S, always helpful, positive and professional service. Great job 👏

1 month ago

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Prime Time Plumbing

Ray R and Franklin are the best agents. They also support our business!

1 month ago Edited December 12, 2024

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Rickey Johnson

Thank you Franklin A. !!He was kind, courteous and serviced my issue .

1 month ago Edited November 22, 2024

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Magic Lock & key

Great service he was very helpful will call him again in tbe future

1 month ago

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Randolph Covington

Great Customer Service Experience looking forward to continuing service!

1 month ago Edited December 9, 2024

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Diego Zambrano

Great experience and customer service very responsive and helpful

1 month ago

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Paul Heating & Cooling LLC

Olivia C is very professional and knowledgeble and courteous.

1 month ago

Liberty Home Guard Reviews