Liberty Home Guard: Read 511 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Bubba4u2

My AC went out so I filed a claim with LHG. After 6 days they could not find an AC tech. LHG called and emailed me several times telling me if I used the reimbursement program, where I find a tech and LHG reimburses me. I finally decided to do the reimbursement. I called a local tech who came the same day and diagnosed the issue. I then called LHG and they spoke with the tech who informed them of the issue and the repair cost. LHG approved everything. The repair cost $500. shortly after LHG resolution department contacted me and informed that they would only "reimburse" me $250. as per their policy. Prior to accepting the do the "reimbursement" program I asked the specifically if they would "reimburse" Me the full amount. LHG informed me that once approved, they will reimburse me the full amount within one day. Everything was approved, I did everything in accordance with LHG guidance. and they refuse to reimburse me the full amount. DON'T trust them & DON'T purchase a home warranty from this company.

1 month ago

star star star star star

Medina's Handyman

had the pleasure to work with Jeff Luna he was really helpful knows what he doing answer every question and made everything easy. He was really nice and professional

1 month ago

star star star star star

GECC

Alex is great. very helpful and polite. He makes the calls go very smooth

5 days ago

star star star star star

Eric Villa

JP L. Is great he answered all my questions! Thank you for the great help!

6 days ago

star star star star star

Dustin Brown

Thanks to Woodley lorcin for a smooth process from start to finish

1 week ago

star star star star star

Giora Katzin

JP L. was amazing he was courteous and help me with my issue quickly and efficiently

1 week ago

check_circle

Verified Customer

star star star star star

Janice Hughes Middletown, DE

My experience with Liberty Home has been great from the start. At 38 I purchased my first home and was treated very well when I called them to sign up. All my questions were answered and my concerns were explained. I have not had to file a claim but I have been told by other Liberty Home clients that the process is made very simple and easy to understand. The online access is also a great tool to have to get support etc.

4 years ago

Reply from Liberty Home Guard

Janice, thank you for taking the time to leave this wonderful review and a great rating. We are glad you chose us as your home warranty experts!

Jun. 25th, 2020

check_circle

Verified Customer

star star star star star

Claudia Fraser Las Vegas, NV

Here’s my shout out to Liberty Home Guard for the wonderful service I have gotten and their amazing help. It has been an super difficult moment in our lives, I've been without an income for 2 months as my business is within Geriatric Living Communities. I'm sending this review to identify Liberty as one of the great American businesses that truly care about the customers! To all your employees... stay well and thank you for all you do.

4 years ago

Reply from Liberty Home Guard

Claudia, thank you for taking the time to leave this wonderful review and a great rating! We are looking forward to continuing to providing you with excellent service in all your system and appliance needs.

Jun. 11th, 2020

check_circle

Verified Customer

star star star star star

Leslie Butler

We filed a claim last week on our broken fridge, we’ve been quarantined up in the catskills and made the mistake of overstuffing the refrigerator. This was entirely our fault and we were honest about it to the good folks of Liberty, they paid out $500.00 towards a new $750.00 fridge which retails for $950, we paid the $250 difference. Just like that - BRAND NEW FRIDGE! Thank you for being so helpful during this difficult time!

4 years ago

Reply from Liberty Home Guard

Leslie, thank you for taking the time to leave this wonderful review and a high rating! We are so happy we were able to assist you during these trying times.

Jun. 5th, 2020

star star star star star

Alexander Lamptey

I’m am contractor, but particularly love how fast LHG takes care of their customer with prompt approval to diagnosis

2 weeks ago

star star star star star

Brittany Martinez

JP L was very helpful and patient with me and he was very thorough. He made the experience pleasant.

3 weeks ago

star star star star star

Ricardo Reyes

JP was very helpful and thorough with the approval process and helped me with being able to start the work fast.

3 weeks ago

star star star star star

Sidique Dabo

This company is one of the few that actually take good care of their partners. In the last 4 years with them, I have had any issues with them.

1 month ago

star star star star star

Thrift Appliance Repair and Service

JP L. is a a professional and great representative of Liberty Home Guard. He helped me complete a diagnosis, and I greatly appreciate it.

1 month ago

star star star star star

Hector Garcia

Amazing customer service I was helped by JP today. He was very helpful and never felt rushed off the phone. We need more customer service like this.

1 month ago

star star star star star

Evan Williams

Easy and efficient service from JP L., time is of the essence as a small business owner but he easily helped me through the claim process. Thx JP!

1 month ago

star star star star star

Colton Nelson

Jeff L. was the man he took care of every issue I had quickly. We got disconnected and he called me back immediately. Great customer service rep.

1 month ago

star star star star star

fatima diallo

I had the pleasure of speaking to JP Luna about an issue I was having. He helped me solve my issue and was really knowledgeable.

1 month ago

star star star star star

Mr Rooterman Bay Area

Ronald S. provided a very detailed explanation for the claim . He was very courteous and professional. Great service Highly recommended company.

1 month ago Edited October 9, 2024

star star star star star

Roberto Martinez Remigio

Great service and attention from the Liberty Home Guard staff. Always attentive and helping to resolve any questions. JP L., Luis P., Woodley

1 month ago Edited August 26, 2024

star star star star star

Edward Blackwood

JP did a great service i appreciate his help

3 days ago

star star star star star

Derek Beatty

Wodley has been amazing to work with and gets stuff done

4 days ago Edited October 18, 2024

star star star star star

Joseury Brisita Pérez

I was assiated by karen A, the issue i had was solved

5 days ago

star star star star star

Benifyt Inc

It was nice talking with Karen from liberty home guard

5 days ago

star star star star star

Mohamed Abdullahi

VERY HELPFULL THANK Y0U ITS ALLWAYS POSITVE JP L.

5 days ago

star star star star star

Winder Moll

They are willing to resolve the inquieres and problems.

5 days ago

star star star star star

Manoj Sharma

Really nice and quick reply’s very helpful specially Mr.Alex

1 week ago

star star star star star

Timothy Fluckers

Alex G. Was Persistent And Professional In Helping Me With My Issue.

1 week ago

star star star star star

Alpha Omega

JP was very helpful and polite,he was professional. Thank you.

1 week ago

star star star star star

coleman deitz

JP L. Was great and was easy to talk to and helped me out fast

1 week ago

check_circle

Verified Customer

star star star star star

Lindsay Wilkins Albuquerque, NM

I bought their one year policy and they’ve been super helpful. They made sure I understood the policy and all of the paperwork. I’ve called them countless times and they send over a professional ready to do the job quickly every single time.

4 years ago

check_circle

Verified Customer

star star star star star

Sharon Bennett Alpharetta, GA

I had a claim that was my fault, and they covered it with no problem at all! Yes, I had to pay a deductible, but they took care of paying for the repairs. Between the repairs and the labor, Liberty paid nearly $500, and I had to pay a $100 deductible.

4 years ago

Reply from Liberty Home Guard

Shannon, thank you for your kind words and the high rating!

Jun. 18th, 2020

check_circle

Verified Customer

star star star star star

Fernando Battle Bluefield, WV

I had a great experience from beginning to end with Liberty Home Guard. From the submitting my claim up until I got my new dishwasher. The process for even receiving a rebate on my initial purchase was super-fast. Liberty Home Guard truly is revolutionizing the way home warranty companies work. I already recommended it to a few friends!

4 years ago

Reply from Liberty Home Guard

Thank you for taking the time to leave this wonderful review and high rating! We are looking forward to continuing to providing you with excellent service in all your system and appliance needs.

Jun. 11th, 2020

check_circle

Verified Customer

star star star star star

Gervase Garrett Horn Lake, MS

I have had my home warranty coverage with multiple companies over the last 25+ years and I must say that Liberty Home has been the most reasonable cost of all of them but in addition, they really do care a lot about their customers. Greatly appreciate everything you did for me during this time.

4 years ago

Reply from Liberty Home Guard

Thank you for taking the time to leave this wonderful review and high rating! We are looking forward to continuing to providing you with excellent service in all your system and appliance needs.

Jun. 11th, 2020

check_circle

Verified Customer

star star star star star

Kylie Rogers

They managed to get my fridge fixed in no time, having this plan saved me a lot of trouble. I appreciate their willingness to work with their customers under all circumstances, Jonathan knows what I mean, thank you again to Jonathan for assisting me in getting my claim filled.

4 years ago

Reply from Liberty Home Guard

Thank you for the kind and honest feedback! We will pass your kind words to Jonathan.

Jun. 5th, 2020

star star star star star

TMT AIR

Ronald S is an excellent communicator, he was very helpful he's the best agent for his job

2 weeks ago

star star star star star

Marcell Lymuel

JP was awesome. He was helpful, he was efficient, and his customer service were excellent.

2 weeks ago

star star star star star

R&C Heating and Air

JP L. is awesome! He is always on top of it & gives excellent customer service 😊

2 weeks ago

star star star star star

Kevin The Plumber

Liberty Home was very helpful the approval process was simple and easy. JP L. was the best!!

3 weeks ago

star star star star star

michael ngang

Thank you JP L. He was very prompt and answer all my questions in a very understanding manner

4 weeks ago

star star star star star

Isabella Davis Portland, OR

I am a realtor and for the past 3 years I have only recommended Liberty Home Guard to my clients. They’re plan options are the most flexible and more importantly their customer service is always responsive and intelligent. I also personally have a policy with them and most recently when filing a claim, I spoke with Naomi who did an exemplary job processing my claim and taking point to ensure it moved forward. The claim, as has consistently been my experience was handled well by Liberty and they applied the maximum extent of coverage to the issue, paying for the entire repair. In my opinion, which I believe is an informed one, they are the best there is in the market.

11 months ago

star star star star star

Michel Ramirez

Ronald S., Is ver professional on the phone and helpful, thank you for your hard work, your the best

1 month ago Edited October 7, 2024

star star star star star

Summit National

It was a pleasure talking with PJ L. He was very knowledgeable about the company policies and he was respectful.

1 month ago

star star star star star

Ultimate Fast Restoration

Great company to work with. Woodley L. is a wonderful person to work with very knowledgeable and helpful.

1 month ago Edited October 17, 2024

star star star star star

AT Plumbing & Gas

JP L. has excellent customer service skills, is patient, and understanding. It was a pleasure working with him.

1 month ago

star star star star star

Tony Cuellar

Thank you JP L. for.all your help and patience, it was a pleasure speaking to you, also for all your support. Thx!!

1 month ago Edited October 14, 2024

star star star star star

TruCraft Contracting & Service Co.

JP L., was very helpful and made sure that all of my questions were answered clearly. He was professional and patient.

1 month ago

star star star star star

Laura Ontiveros

Jeff L. went the extra mile to assist me with my claim resolution. He was efficient and respectful. Really easy going.

1 month ago

star star star star star

matt bartlett

Alex C. is a knowledgeable rep very good at his job

1 week ago

star star star star star

EASTER REPAIR

Great job thank you so much I'm Easter Repair llc

1 week ago

Liberty Home Guard Reviews