Liberty Home Guard: Read 511 User Reviews From Real Homeowners

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Jordan James Wantagh, NY

Liberty Home Guard was able to replace my old fridge in two days. The staff was always patient and courteous in every interaction.

4 years ago

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Sam G Great Neck, NY

Amazing service. I’ve had a few home warranty companies and I have to say Liberty Home Guard was by far the most transparent and professional.

4 years ago Edited September 14, 2021

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Trina Dean

We called about our washer drain to be fixed and they gave us the run around saying our policy covers only $150 of costs for the first 3 months. After 3 months then it would have covered the cost to fix the drain. Not only that, they gave me some vendors numbers to call to see if they could snake the line, the vendors do not associate themselves with home warranty insurance companies, they want you to pay them and get reimbursed by the insurance company. I am really disappointed in this company and definitely will not renew with them next year. Read the fine print!

4 years ago

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Sandhya kashi Warren Township, NJ

An update on my previous review - the manager at Liberty Home Guard has resolved our issue. The customer service has been good.

4 years ago

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Marcus Brooklyn, NY

Really friendly service whenever I’ve had a question- the one claim I’ve had was paid out quickly with no headaches.

5 years ago

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Yasmin Las Vegas, NV

Great service. LHG had a technician by me in under 24hrs. Ron was very helpful in getting my problem resolved. Glad to have them by my side.

5 years ago

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Shelba Khours Dallas, TX

Amazing service! Replaced my entire HVAC system within 4 days of submitting a claim and instead of paying $1,000's it was free!

5 years ago

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Sheu Nafisat

Liberty Home Guard provides affordable and good home warranty service, They are very polite, helpful and quick to take care of their customers.

9 months ago Edited June 30, 2024

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Abidoye Timilehin Otan Ayegbaju, OS

I love their service comfortable and reliable they don't cheat I love them a lot

8 months ago

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Fei Li San Jose, CA

I would give zero star if that was an option. This company is totally a scam that literally it costs you more to repair your appliance if you go with them rather than handle the repair without home warranty.

11 months ago

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Santo Rosaci CA

My AC went out and instead of subsidizing a new AC based on the warranty agreement, they refused to comply and offered me much less. I have already reported them to the BBB and state attorney general. They refuse to comply with the agreement.

1 year ago

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DELEON HVAC

It is a pleasure to work with Liberty Home Guard, approval on site and easy to collect payment after repair is done.

1 year ago

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Ken McLean, VA

They work with under qualified contractors, are disorganized, and will not make life easy. We have a few claims and each time their contractors were unable to accurately diagnose the problem, resulting in unnecessary charges and wasted time. We made the mistake of signing a 40 month contract and really regret it. Simply not worth the headaches.

2 years ago

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Annie Garcia Orlando, FL

Great company, the workers were at my house for about 10 minutes, problem solved in ten minutes, awesome job.

2 years ago

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Dawn Sandillo Ponte Vedra, FL

We recently left a bad review and were contacted by the Customer Success Team. They would refund a partial amount if we retracted our review. $200.00 is not worth the lie. There are good companies out there but this is not one of them.

2 years ago

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Todd Knapp Albuquerque, NM

I'm delighted with Liberty Home Guard’s services. Highly recommend them to people I know, they never let me down.

3 years ago

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Karen Ferguson Austin, TX

Brad S. was very helpful and courteous in our telephone conversation. It made the whole experience a pleasant one.

3 years ago

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Triesha Treisha Brooklyn, NY

I called and spoke with Brad. I'm shopping around so I have a lot of questions. He answered all my questions.

3 years ago

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Jerrymuniz24 Chickasha, OK

Brad spoke very professional and had answers to all my questions without hesitation. Very knowledgeable.

3 years ago

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Cindy Kunz Eugene, OR

Extremely poor customer service. To ask a question on coverage, I was told I had to file a claim. I was immediately charged $75 and never received an answer to my question. Trying to get a refund for the the charge and trying to cancel my policy. This was a very disappointing experience. I definitely would not recommend them

3 years ago

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Sam Serrano Tulsa, OK

Do not trust this company. They are a scam. Three weeks waiting on a resolution and nothing has being resolved. They promise everything and deliver nothing. Not even their website works. I have filed a complaint with the BBB and The federal trade commission to investigate their practices.

4 years ago

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AJ New York, NY

Great customer service. They never turn me away and always work hard to do everything they can to save me money

5 years ago

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Natalie Carlisle Hookers Bend, TN

Our technician was on time, professional, and courteous. We were very pleased with his evaluation, honesty, and service.

1 year ago

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T Wilson Dallas, TX

Adam S was outstanding! Very thorough and pleasant. Overall helped confirm I made the right home warranty company choice.

1 year ago

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J Hall

Woodley was a pleasure to work with! He explained everything quickly and effectively

2 weeks ago

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Cathryn Mecham

They've been a good company, with the premiums within a reasonable range.

6 months ago

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William Medina CA

I just want to say that LHG has been a good investment, for my home appliances and electronics.

1 year ago

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Life with Ty FL

I had very great service from Logan. He went above and beyond to help with my needs

1 year ago

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Umar Sabur Columbus, OH

The experience with Brad was great he explained everything and made the experience very easy

3 years ago

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Edward Fitzgerald ,

great as expected just wonderful experience staff is very educated and knowledgeable

3 years ago Edited September 14, 2021

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Stacy Reed St Louis, MO

Please do not use this company there are a scam and take days to service your request even if it’s a emergency. They will leave you on hold purposely for hours so they can prolong the service request.

3 years ago

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Phillip Wang Santa Ana, CA

Exceptional service and fast response! Best rates for a home warranty. I am a VERY happy customer!

4 years ago

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Bonifacio Seise Staten Island, NY

Had an issue with a repair. Ron B stepped in and was awesome. Problem resolved the same day.

5 years ago

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Maya My McDonough, GA

By far, the worst company I've encountered as far as home warranty. Had them for 3 months, cancelled after finding them useless, waited another month, and they STILL haven't refunded me what was promised. Don't bother to reach out.

1 year ago

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Kairos Enterprises LLC Olathe, KS

I would often have to have follow up services for the same issue. Plus, I would have to remind them that the service call was for the same issue to avoid paying an additional service fee.

1 year ago Edited April 28, 2023

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Sade b Oklahoma City, OK

Liberty home guard is my old home warranty. They are inexpensive and it kept my home protected. Customer service helped with setting up my warranty.

2 years ago

Reply from Liberty Home Guard

Sade, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Jonathan Setler San Jose, CA

I liked the various options presented, and how thoroughly they were explained.

1 year ago

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Nischal Basnet Chatsworth, CA

Brad was very good at this job. He helped me get a very good rate.

1 year ago

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D

Replaced defective appliances in accordance with company policy. Satisfied customer.

2 years ago Edited September 8, 2022

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Stacey Neil Mobile, AL

Very pleased with the coverage I got and the price for that coverage

3 years ago

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Cathie League City, TX

Brad was very professional. I signed up today based on the positive reviews.

3 years ago

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Marco Olson Austin, TX

They sound nice, but never actually cover anything. Had them for a year - tried three simple claims, and they made some BS excuse each time why they wouldn't cover them.

3 years ago

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Cece

Liberty Home Guard offered a good monthly premium so I decided to sign up with them.

5 years ago

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Comfort Plumbing Control

thanks for your assistance was great and timely.

2 weeks ago Edited October 15, 2024

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Dispatch Dispatch

Clear communication, responsive, & professionalism

1 month ago

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Dylan Storts

Woodley is great to work with. Smooth process

1 month ago Edited October 9, 2024

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Andrew watkins Menifee, CA

Customer service has been great very helpful and attentive

1 year ago

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Gianina L Dallas, TX

Happy with their service and response time

2 years ago Edited May 3, 2022

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Kathryn Reed Oklahoma City, OK

Excellent customer service and coverage!

3 years ago

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David Motry Caldwell, ID

just signed up. Brad S. was very helpful

3 years ago

Liberty Home Guard Reviews