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Najet

So far I'm very happy with them. They are very prompt. It doesn't take a long time to get them on the phone. The two occasions that I've had to call them and have them send somebody over have been wonderful. One of them was to do a rekey of the locks and the other one was the plumber coming to speed up the bathroom drain.

1 year ago

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Neil

They've been good. It's a little slow sometimes, but it's adequate. The last time we had to use it was for the A/C. A couple of weeks ago I put in the claim online. They sent me a message back that they couldn't find a vendor. So I went to try to find my own vendor and I guess by the time I found my own vendor they had found a vendor. It just took a little longer than I would have liked.

1 year ago

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Verified Customer

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Melanie

They were here on time. Take care of the problem. We had a problem with the air conditioning, so I called and they came. They made an appointment. I waited for like five days, but it's worth it when the guy came. It's excellent.

1 year ago

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Verified Customer

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Jack Knoespel Kannapolis, NC

The technician came to our home, discerned the problem with our dishwasher and said a key part needed to be ordered. While it took weeks for the part to arrive and the technician to come and install the part, the HWA system worked. The problem with our dishwasher was solved.

1 year ago Edited January 1, 2024

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Keri Guerrero Houston, TX

Even if the claim is approved, you spend hours and hours and hours on the phone between the service technicians and the warranty company and the customer service people just trying to fight to get what you need to have done. It takes way too long months I’ve gone without AC multiple times just to get something fixed and here lately, every single claim I have submitted in the last year has been denied even when it’s clearly in the documents that it’s something that should’ve been covered but it’s because the service provider wrote it up in a way that they denied it and the appeals process is a joke completely- they just listen and then say sorry not changing the outcome

1 year ago

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George Getz Buda, TX

I cannot honestly say. I have only had a couple of claims through the years. Fortunately, they were not for anything major and my only concern is that you never know how long it is going to take to resolve any issues you may be having. The contractors you must deal with are not top line contractors and you are sort of at their mercy as to when your repair is going to take place.

1 year ago

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Brenda Bowman Katy, TX

Overall, it is a good service for people who are on a tight budget and don't have a lot of time and resource to chase down their own contacts for home maintenance and repair. It can be challenging if you have an unusual requirement (my AC is on the 2nd story roof); it takes patience and some "extra" communication. But so far, all my problems have been solved.

1 year ago

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Verified Customer

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Shelia Bell Houston, TX

I was able to reschedule my appointment due to time conflicts with my original appointment, Jessica made the entire request manageable with ease of notifying a new request and customer service rep was very professional in the process.

1 year ago

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Verified Customer

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Nikki Lou

Saved money in service calls - thousands of dollars. They arrange for quick service with respected contractors. Rarely have I had to pay more than the service fee. Great, fast service. They cover things the techs are surprised they cover. I will continue to do business with them.

1 year ago Edited May 24, 2023

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Christopher Saint Louis, MO

First off, for some reason, I think the call center is overseas. It's very hard to understand the people that you're trying to explain these issues to with your home. Secondly, from what I've gathered with the few claims I've put in, is that they just call any random person and then whoever gets back to them and decides to take the job, takes it. I feel like if you're going to have people come, they should be reputable companies that you already work with, not just anybody who responds. I had one guy come, I paid him the $75 fee, and he said he'd be back to reinstall something. I never got a hold of him ever again, he wouldn't answer my calls, and this and that, so I had to make another appointment. Obviously, Home Warranty made it right and paid for it, but it just seems like they just call everybody in the phone book, and whoever answers it comes.

1 year ago

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Verified Customer

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Ronald Saint Johns, FL

I have given great feedback before on my garbage disposal replacement. Still working great.... By the way, you keep soliciting me to purchase Home Warranty of America almost every day. I am an active paying customer and need no advertising to purchase another contract. Thank you. You do good work.

1 year ago

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Verified Customer

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Damon Florissant, MO

They're quick to respond with everything. I'm under cancer care right now and the downstairs toilet broke loose from the ring. I called in on Friday and there was someone out here by Monday or Tuesday to fix it because it was the weekend. So I was fine with that. It's definitely worth the money.

1 year ago

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John Cypress, TX

They were very calm and very prompt to appease us when we needed them. Water was draining through the garbage disposal and the plumber came by and he said that we needed a new one, so they replaced it. Everything's been great. They were very business like everything was just calm, they took care of everything immediately.

1 year ago

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Verified Customer

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Berta Bakersfield, CA

It is a good company they have good customer service. I used it for my garage door. It was not functioning and they came out and replaced it the motor. Their response is great and everybody comes out immediately, so it's great response time.

1 year ago

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Verified Customer

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Christine San Antonio, TX

Everything's been really good. No issues. Every time I've called they have answered every question I've had and they have been prompt to sending some technician to repair my stuff. So far every technician they have sent to my house have been on point. They've been very courteous and friendly and definitely know what they're doing.

1 year ago

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Casey San Antonio, TX

Quality service. I haven't been able to access the customer service. It's probably the hardest part, waiting for someone to get back to me versus being able to speak with someone directly. The quality of service is amazing and I'll continue using them. It's been awesome. They've saved me hundreds of dollars.

1 year ago

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Anonymous

Their phone representatives definitely appear to go above and beyond trying to solve the problem. The only negative that I've experienced really is that you don't seem to have enough service providers in my area to solve every situation that occurs. But I do like the fact that when they don't have someone you are allowed to choose your own provider. They're always very responsive.

1 year ago

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Anonymous Galveston, TX

When they came, they did a good job. Everything went smoothly. When they couldn't find somebody, it took me a lot of calls and a lot of time. I didn't get reimbursed the full price of the repair and I will never do that again with them. I will never find my own person. They will have to find a person for me. So that part was disappointing. It was disappointing I had to make so many calls to get my reimbursement. After three months, it was approved in December, I finally got it in March.

1 year ago

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Caroline Centreville, VA

Home Warranty of America is very responsive and detailed. I receive information about the vendor that will be coming out to my house very quickly and the follow up is also very quick as well. It's an easy process, easy to use, and customer service is always good.

1 year ago

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Anonymous Joliet, IL

Recently we had our garage door break and I had to use my warranty to have the garage door repaired. I called HWA and it was pretty quick and easy. I just really enjoyed the service. I've never had a problem and I would definitely purchase again if I ever bought a different house.

1 year ago

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Earlene Sunnyvale, CA

I had a dishwasher that was having water come in the bottom of it and they sent a technician out. It's like 20 years old, so they suggested that we replace it and they sent me a check to replace it. Recently, within the last 6 months or so, the water heater leaked and they replaced that as well.

1 year ago

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Kenneth Porterville, CA

Every time we submitted a claim It takes them too long to find the technician for someone to actually come out and do the work at the house, they schedule you an appointment in a few days instead of a day or two. One time we submitted a claim for the garage. There was a problem with the switch turning the lights on and off they assigned a technician and the man couldn't come out for a week. Every technician that's ever come here that has ever serviced anything here in our house has been excellent

1 year ago

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Anonymous Shawnee Mission, KS

Positive experience with them. They've done a good job and I appreciate that. Our garbage disposal quit working. I was unable to repair it because of health issues and they got it replaced within two days. When I turned in my request, it was answered within a day and somebody was out here two days later to fix the problem.

1 year ago

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Dennis

They gave terrible service every time we called. I made four claims. One of the claims was approved and it was for the least expensive of any of the jobs. Do not use this company. They are awful and will find every excuse in the book to not cover your expenses. We paid so much money for premiums and got I think $52 worth of parts in all of our claims.

1 year ago Edited January 10, 2024

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Barry Austin, TX

My most recent experience was good. But I had a bad experience before when they were dealing with my roof. I'm very pleased with it the last time that I used home warranty. They were very prompt and I am satisfied with the service. I had a flooding. My water tank went out and flooded my study, my bedroom. I had to replace drywall and carpet.

1 year ago

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Norman San Antonio, TX

My dishwasher went out, I put the warranty in and they sent a technician out the next day and found out he had to order some parts. The parts came on time and I just waited for that next day. I've had no problem with them when the time I called in or submitted a claim, they got the work done on time and efficiently.

1 year ago

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Michelle And David Abilene, TX

Every time I had a question, they answered it. They knew what was going on and then when the guy came out of the house, he knew the answers for the rest. A couple of months ago my pipe busted in the wall and they sent a plumber out to come and fix it. It was drowning out my kitchen.

1 year ago

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John

My daughter handled this transaction and she was completely satisfied.

2 months ago

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Terry Stough

The apt went great. The rep was prompt. Professional and fast. Thank you.

2 months ago

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Carla Brown

Waiting for microwave to be reassigned to new service man. Otherwise, the service has been great!

2 months ago

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eltee8

The assurance that if anything breaks or malfunctions you will help me.

2 months ago

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Barbara

Services were completed finally. It just took too long to get someone here to begin the repair.

2 months ago

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Day'Stanya Wright

Peace of mind is the best part of having home warranty of America

2 months ago

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Valorie

I felt like the company pushed me into the reimbursement option and then made it very frustrating to be reimbursed including denying my claim because they said I replaced the furnace which I did not and finally they only covered 41%of the cost and I have a diamond plan

5 months ago

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Sandra

We started out on Monday, and by Friday they had it repaired. They had to replace a part and suddenly they had it all done. I was pleased with it.

5 months ago

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Anonymous

It's been over 6 days, and we still do not have a technician out at our house. They are not able to locate a vendor or a technician that can come to our home. So we have offered the name of a company that's out of network with the name, the phone number, and the name of the technician and Home Warranty has declined. So we still do not have a technician at our house after 6 days. They say that the current policy only allows you to use one out-of-network vendor every 12 months. We've already done that once, but yet they still cannot provide us with a vendor after 6 days.

5 months ago

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Claire

We didn't have any hot water, and it was our water heater with an electric water heater but they were really easy to work with.

5 months ago

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Christine

I used it to repair my refrigerator, and the guy was very good, but I don't like having no phone number to call. I have to do everything online.

5 months ago

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Anonymous

I have two properties and I have had four claims in the last two months. One of them I'm not happy with because they kept canceling it, and it took a month to get the issue addressed. The other three, I'm okay.

7 months ago

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Anonymous

The gentleman I talked to was very nice and very helpful. The water pipe was leaking from the A/C and the contractor fixed it.

7 months ago

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Annette

They get the job done in a timely manner. Not too long ago, my furnace was down when we had a real bad cold spell, and they were out the next morning.

7 months ago

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Todd

A lot of the customer service reps are hard to understand because they don't speak good English, so it's kind of difficult to communicate with customer service reps sometimes during the process.

7 months ago

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Joseph

I had no heat. When the temperature here was zero, I waited 4 days for somebody to get back to me, and I had no heat in my house and we're in our late 60s. And I just moved here 3 months ago, so I bought a house but now was in this repair and waiting 4 days was unacceptable. Then when the person came, they had to leave and evaluate the situation. So I was still without heat. My warranty will be up in July and I would never recommend it. I'm telling the realtors to not use it either, it's not a perk, and it doesn't help the new homeowner at all.

7 months ago

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James

Every time I use it, they always provided service for me. I've been with them for the last 8 years and I've always enjoyed the experience.

7 months ago

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Kari

My boiler/furnace stopped working and they came out to fix it. They were very helpful and quick and answered my questions as fast as they could.

7 months ago

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Lawrencia Doe Hamilton, OH

Recently I was scamned by HWA. They made me pay a double deductible by splitting into two one claim without talking to me first. I made an e l ectrical claim and after the technician told them the cost involved, they decided to split the claim into 2 to force me to pay 2 separate deductible in irder for me to pay 2/3 of the total cost. Too bad.

7 months ago

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Ralph

My furnace went out, and that same day, they had a technician at my house fixing it. They were fast, friendly and got the job done pretty quickly.

7 months ago

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Guadalupe

It was an electrical problem and they got a quick response. The worker was very knowledgeable as he did his job quickly and correctly.

7 months ago

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Roberto

I have to call them every time. And I have had a problem for more than a month, and they haven't solved it yet. It's been more than a month that I'm having issues with an apparatus on my house that they were supposed to fix or replace.

7 months ago

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Brian

The company is split up into two different offices. Therefore, when you're talking to someone, you may not be talking to someone who has all the information and the decision making power.

7 months ago

Home Warranty of America Reviews