check_circle

Verified Customer

star star star star_border star_border

Cynthia Anderson Whitehouse, TX

I had to use it for the A/C and they got somebody assigned pretty quickly. It's just the people that they chose I don't think are very proficient and I don't think they're very knowledgeable about what they do. I'm sitting here waiting on the A/C guy that they chose to fix my A/C and this is the third week in a row that it's not working and I'm having to wait. Sometimes it's very difficult to get ahold of something on the phone, you have to wait for a while. Although I will say it has gotten better, It used to be really bad, but it has improved.

11 months ago

check_circle

Verified Customer

star star star star star_border

Rebecca

I just recently used it to have my air conditioning unit checked and the vendor that they sent out did an excellent job. They always answer. But sometimes it takes a long time for them to find a vendor to provide the service.

11 months ago

check_circle

Verified Customer

star star star star star

Julie

The three times I've had to call them, they've gotten a person out and when they couldn't fix it, they wrote me a check for my fridge. The other two times they fixed my air conditioner.

11 months ago

check_circle

Verified Customer

star star star star star

Anonymous

I had a problem with my garbage disposal. I had a technician out the next day and he was able to help to resolve the issue. They were very friendly, very professional, very helpful.

11 months ago

check_circle

Verified Customer

star star star star star

Carroll

It was my refrigerator. The ice maker wasn't working any longer. They kept in contact with me the whole time until the refrigerator man came to my house. I had water draining all over the floor and he fixed it.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Patricia Chicago, IL

I’m a home Warranty fan, but Kenny’s Electric is NOT THE ELECTRICIAN you want working for you. He did a terrible job, and I needed another electrician to correct his dangerous and unprofessional work. He did not replace a bad connection box. He used old wires (which had shorted out the box) to reconnect my dishwasher, and he did not ground the wires. It was another disaster waiting to happen. He should have paid me.

11 months ago

check_circle

Verified Customer

star star star star star_border

Darrell Thompson Joliet, IL

The plumber was very professional, but he informed me that he couldn’t do the total rod out due to build up in the pipes, he explained to me that the process to clear the pipes wouldn’t be covered by my warranty and he’ll do it for 680.00, I don’t understand why this is so but I’m very disappointed.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Shawn Sampson Anaheim, CA

Overall, Home Warranty has been decent and has approved my two claims with relatively quick turn around to get a technician out to solve the problems. However, one of the claims they mistakenly noted as just one ceiling fan when it was three ceiling fans which resulted in the technician having to come out twice. Home Warranty wouldn't combine the claims that was their mistake resulting in me having to pay the $75 deductible twice when I should have only paid it once. They did nothing to help solve this problem they created.

11 months ago

check_circle

Verified Customer

star star star star star

Richard Prisbus Foley, AL

Actually got what I expected. During prime a/c season he showed up as scheduled a little more than a day later. Got it running and let us know that the unit was on its last leg. No surprise

11 months ago

check_circle

Verified Customer

star star star star star

Gail Mitchell St Louis, MO

I been with this company ever since I purchased my house in 2016 because the previous owner had it and left it with the house at the time of purchase. I will continue with this company. Thanks

11 months ago

check_circle

Verified Customer

star star star star star_border

Jeff Pedersen Clarksville, TN

Both of recent services went very well! Two good service companies to work with. The only reason you didn't get a 5 star is that you send me emails daily wanting me to sign up with you, when I've had a policy for over 18 months... can't seem to get you to stop the emails!

11 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous

It's been challenging to say the least bit. I just had to used my warranty beginning of this week. I feel like every time I have to explain to them what is needed a lot of the times they don't even understand what I'm saying, and I would safely assume it is because customer service is outsourced elsewhere just based on their overall level of understanding in English, which has caused a lot of confusion so they would file a claim. And then once the company is assigned, of who needs to come and assist a lot of times the information they're provided it's not exactly the information that I've requested. They all need to be on the same page and same level of knowledge because many times that's happened where one person says something is covered and claim is filed they go by and we get to find out that it's not something that's covered. So that's disappointing and frustrating at the same time.

11 months ago

check_circle

Verified Customer

star star star star star

Billie

Coverage is awesome, saves the homeowner lots of money.

1 month ago Edited August 9, 2024

check_circle

Verified Customer

star star star star star

Bridget Holmes

I’ve had really good experiences with HWA

1 month ago

check_circle

Verified Customer

star star star star star

Connie Gardner-Goad

The service was easy to schedule and was very quick.

1 month ago

check_circle

Verified Customer

star star star star_border star_border

Michael Gordon

They quick to take money"But" when time to replace something it always problem.

1 month ago

check_circle

Verified Customer

star star star star star

Carrie Olsem

Prompt service, and friendly interaction

1 month ago

check_circle

Verified Customer

star star star star star

Stephen Davis

I always had a great experience with this company.

1 month ago

check_circle

Verified Customer

star star star star star

Lloyd Williams

Everything has been great with HWA since I started.

1 month ago

check_circle

Verified Customer

star star star star star

Alicia Evans

They take care of problems without any hesitation.

1 month ago

check_circle

Verified Customer

star star star star star

Stephanie Brown

I liked the timeliness of service and great savings.

1 month ago

check_circle

Verified Customer

star star star star star_border

Kerry Wells

I thought the service was good. And how they communicate with me

1 month ago

check_circle

Verified Customer

star star star star star_border

Jack Armstrong Geneva, IL

HWA responded to our call quickly and professionally. A company was chosen to do an evaluation and the technician found the problem quickly and efficiently. The issue was not as bad as it could have been. Our A/C only needed a small part. Unfortunately, the technician did not return that day with the part. We had to wait the weekend and it was on of the hottest on record. On Monday, the issue was fixed to our satisfaction.

11 months ago Edited September 27, 2023

check_circle

Verified Customer

star star star star star

Demetrius

Whenever I have a problem I called in and the representative he will deal with the problem and the situation in a very professional manner. I'm having a problem with my garbage disposal. I called and the technician happened to have a cancellation. He came the same day, took care, took care of the problem.

11 months ago

check_circle

Verified Customer

star star star star star_border

Mary

I have called numerous times to try to get a copy of a receipt for the purchase of the air conditioner and I'm told for whatever reason they don't provide it. I paid for it and the only answer I could get is that I could use my credit card statement to prove I paid for it which is ridiculous because every company provides a receipt for purchases. The technicians are very good, they worked hard and completed the job.

1 year ago

check_circle

Verified Customer

star star star star star

Giuletta

They don't get back to you when you ask them to get back to you and their English was not that understanding. They helped me, but there's just no communication. I had to call two or three times in order for them, you know, to give me the answer or to update me on what's going on. The tech personnel that came was just amazing.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Glinda

They were recommended to me but I did run into a couple of issues. I thought my freezer was going to give me some grease and I called on that and they said we didn't have that coverage and I said yes, I did. Well, and I did have my paperwork showing that when I started with American, with Home Warranty, but somewhere along the line when they updated something they had taken that part off. So the person I talked to and I made all my notes so I have access to her was the resolution department and she went ahead and she got it taken care of for me to where it was put back on. I had actually taken it out originally to make sure I had the extra refrigerator and freezer covered. I'll stay with them for a little while. If I need them and they can get the service out here that I need, that's great. But if I run into any issues because of them, I will find another company. There are others out there.

1 year ago

check_circle

Verified Customer

star star star star star

Linda

We had to use them one time, not long after we moved in. We had a leak, that was leaking in the basement and it was coming from the bathroom, the walls inside the bath, the bathroom pipes, and they were really good, they came out when we called and they were here the next day. The guy did a good job.

1 year ago

check_circle

Verified Customer

star star star star star_border

Renee

They are really good on follow up. Right before COVID, the the air conditioner in the garage went out and we were just at the beginning of shutting down and they were really digital about finding somebody that could come out and get it taken care of. They're just really good, a reputable company. They're like the second, well, they're like the third one we've had. They're the best so far, so we've stayed with them.

1 year ago

check_circle

Verified Customer

star star star star star

Anonymous

Very responsive and have answers to all the questions, so that's helpful. Just recently we had a plumbing issue in the house about maybe a month ago and we had some leaking and whatnot, so they were able to at least fix the plumbing issue and then we had to do the restoration part, but it worked out.

1 year ago

check_circle

Verified Customer

star star star star star

Farah

My air conditioning wasn't working and I called the Home Warranty, and there was a message that I could make an appointment online, so I requested online. Within a couple hours, the person contacted me to set up an appointment and he came the next day and fixed the problem. He was very professional.

1 year ago

check_circle

Verified Customer

star star star star star_border

Joseph

Our water pump and our well went out and that's when your company's thing was down, service was down so it took a long time and then they wanted me to have the the workmen stand there and wait till they approved this before they did the work, which was really uncalled for. And I sent them all the information on what they did and they denied the claim.

1 year ago

check_circle

Verified Customer

star star star star star

Antonio

Good customer support, good service, very helpful. I used my warranty when my air conditioner failed and Home Warranty came out, their contractor assessed the situation, determined that it needed to be replaced, and together worked with Home Warranty to figure out a way to replace the system.

1 year ago

check_circle

Verified Customer

star star star star star_border

Brian

I've used my warranty a number of times. You know, everything always gets fixed, and it gets fixed well. Sometimes it takes a while to get a technician in, but I don't think that's something to be unexpected. I've had pretty much good experiences with them. I've used it for my air conditioner replaced recently and they did a great job. Sometimes it's difficult to get ahold of people like you have to leave messages and stuff.

1 year ago

check_circle

Verified Customer

star star star star star

LaRonda Gates San Antonio, TX

They have been a life saver when my appliances break down. I am very satisfied with my service. I have had to had my water heater, stove elements, and ac parts replaced over the years. The customer service was always pleasant and reactive to my issues to ensure timely service.

1 year ago Edited September 15, 2023

check_circle

Verified Customer

star star star star star

Rickie Sanpreet Kaur Twentynine Palms, CA

We had a rocky start with this problem because the “technician” would not finish the job! Home Warranty finally suggested I get and pay for my own tech and they will reimburse me. My problem will be solved day after tomorrow…after four months. HWA is doing a good job.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Stacy Boise, ID

Communication was not great. They were unable to get a tech to service our AC so we called our own tech to come out and went through the reimbursement process. I had to call multiple times to try and get information about the status of our claim. They would not give me specifics on what was covered and what was not covered when I was trying to work with a tech to get my air conditioning fixed. I had to wait until the tech submitted the cost breakdown to see what they would approve. They only gave me an approved dollar amount and that was a couple thousand dollars less than the amount submitted and no explanation as to what was covered and what was denied. It was very frustrating. In the end I did get a check for the dollar amount they approved. They definitely make you jump through hoops to get it.

1 year ago

check_circle

Verified Customer

star star star star star

Andrea

Some of the companies that they have, the workers are very efficient, so they're good. They give good service. Sometimes when you reach out to them and put the order in, it takes a long time to get somebody to pick up the order.

1 year ago

check_circle

Verified Customer

star star star star star

Charity kelly

I'm thoroughly impressed. This is my first time ever using Home Warranty of America and it's just been a really, really great experience that I've had with the technicians. With them being very knowledgeable in their skill, timeliness, getting back to me, communicating, even if there's going to be a delay. So I really would recommend them.

1 year ago

check_circle

Verified Customer

star star star star star_border

Kiran

They're pretty good in answering and understanding what exactly is going on and suggesting the right help on the right time. Only thing is once they suggest, from there it takes a long time to get some of the third party to come. But otherwise, when they take the calls and everything, they're very professional and they really understand what exactly is going on in the particular complaint.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Don McMinnville, TN

It took over a month before my refrigerator was fixed. First, I was told that a service person was coming out but didn't show up at all. I called that company and was told they did not work with Home Warranty. I called Home Warranty and they apologized and said we would be reassigned. After about a week of not hearing from HW, I called and was told that they would expedite my claim. After about 2 weeks I called again and was told that I could contact a service company and and pay them and then after that company submitted a claim to HW, Home Warranty would pay me. I told the person from HW that if I did that, "why would I need Home Warranty"? He said he would have someone lined up within 24 hours. He did. I was very pleased with the person you sent and would highly recommend their company. Home Warranty, I think you need to get on the ball!!

1 year ago

check_circle

Verified Customer

star star star star star

Keith Aurora, IL

We have had two cases and both have been resolved. In both cases it took around ten days, 3 for the service tech to come out and 7 more days to get the part. I realize there’s a parts shortage. I just wish the parts turnaround was faster.

1 year ago

check_circle

Verified Customer

star star star star star

Edward Phoenix, AZ

We were so very grateful for the service we received last week. We are in Arizona & the temperature was 110 & the A/C was just not performing the way it should. I called HMWA & Service guys showed up the next day & solved the problem. Very very happy with the service. Thank you

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Jennifer Groysman Plano, TX

I have three big problems with HWA. 1. You don't let me set up my own appointment with the company that is coming out. I used to be able to do that. Now after I make a claim, I get an email with an appointment time. If it does not work for me, then I can call the company and change the appointment. This is a waste of time. 2. I can't request a company. I use a pool company to take care of my pool that also takes HWA . (Blue Star Pool) They usually alert me that something is wrong before I know it. When I go to make the claim I have problem when I say I want Blue Star Blue to do the repair. This is something I was able to do without a problem awhile ago. 3. Costumer service reps are hard to understand on the phone.

1 year ago

check_circle

Verified Customer

star star star star star_border

Stephanie Tulsa, OK

Recently had a claim for my microwave. Technician was assigned promptly...however, he identified the issue and recommended replacing the microwave. He waited on hold for almost an hour so that he could get approval from HWA. He left. HWA did approve me for a new microwave, however, I am still waiting on the egift card from Lowe's and was informed that it could take up to 30 days. There should be a more efficient way to process these claims/services.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Beverly Dionne Cleburne, TX

We just had a hot water heater replaced and it took them 10 DAYS and $525.00 dollars of my money to get it done. The CSC’s barely speak English and are rude as heck. Try getting a manager on the line and that just doesn’t happen. We pay good money on this policy along with always paying ahead of the due date. They ripped us off and made our lives miserable for 10 days. I tried to get the plumber to give me an itemized list of the so called not covered items and he stated that’s not how it bid it and I let him know that’s how I pay it. We are seriously thinking about changing warranty companies after 10 years.

1 year ago

check_circle

Verified Customer

star star star star star

David Orland Park, IL

HWA has been responsive to my needs as a homeowner. When I make a claim, they do their level best to accommodate. Sometimes it’s not just cut and dried…but they go the extra mile to keep my personal outlay to a minimum. Definitely recommend their services.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Odis Kenton Sr Banning, CA

My initial experience with HWA was not good. The initial repair entities they selected were either nonresponsive or difficult to schedule. This may have been an "after effect" of Covid. But it took almost 7 months to find a plumbing contractor that was responsive and then there seemed to be a "disconnect" between them and HWA that took weeks to resolve. Finally, when the job was completed, I had to pay addition cost for the replacement faucet (approximately 85% of the total cost), and the total cost of an access panel to replace the wallboard that had to be cut open to affect the replacement of the faucet itself. Our total out of pocket cost was almost 50% of the cost of "the warranty). Yes, the total cost of the repair may have been close to $1,000.00, and the plan cost $700.00, but it took three visits by the plumber and multiple calls to HWA to get the job done. However, the repair of the dishwasher problem took only one call and one visit to get it working properly and the cost did not exceed the initial estimation fee. Would we contract with them again? Not certain; perhaps reluctantly.

1 year ago

check_circle

Verified Customer

star star star star star

Marcine

The heating element of my dryer went out in it, and they had someone out here within a few days of my filing the claim and it was paid and taken care of and the people were great that came out. No issues. A lot of times I get your foreign speaking people and they're very hard for me to understand.

1 year ago

check_circle

Verified Customer

star star star star star_border

Anonymous

I've had good experiences and bad experiences. Most of the time it's just wonderful and they send out good people. I had a lot of problems regarding a refrigerator that turned out to be unfixable. The refrigerator should have been replaced, but it wasn't available and so I was offered a lower amount of money than it cost me to replace the refrigerator with equal with equal features. It also took from Christmas to Easter to get things done.

1 year ago

Home Warranty of America Reviews