Home Warranty of America: Read 1,738 User Reviews From Real Homeowners

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Verified Customer

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Christine

It sometimes takes too long for them to actually get somebody out here for repair, by going through due process and scheduling a visit. The most recent one was that we were having a problem with our furnace in the attic of our home. The technician came out, identified the problem, and ordered the part. Another technician came by in a few days and replaced the part of the circuit board and the furnace. We've actually used them quite a bit for various systems in the house and a pool, so it's all been pretty positive.

1 year ago

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Verified Customer

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Gopal

The support was really quick, friendly, and they resolved my issue, in no time. My garage door wouldn't open up. I believe the technician told me the spring was broken. So he did come and he took care of it right away. I believe I'll recommend the Home Warranty to my friends or relatives if they need it. I really like the way they deal with the customers and the support they have.

1 year ago

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Verified Customer

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Tanya

I had a furnace that was 15+ years old, and I was just having a routine service and we found out it was in bad shape. So at that point, I actually opened the claim they provided a technician. They opened the claim that I requested quickly, and then the turnaround to get somebody out to actually investigate the problem was within a day or two. They confirmed what the servicing company identified and they were quick and responsive.

1 year ago

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Verified Customer

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John

They got to the job right away. The person that came out was very, very nice, very knowledgeable, and he gets the job done. Our dishwasher wasn't emptying, and the guy came out and told us to try something, like a thorough cleaning, and then we had to call him out again. When he came out we had done the thorough cleaning, but it still would have a little bit of water, but then he was able to fix it.

1 year ago

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Verified Customer

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Misty

Very quick response time, quick scheduling time, and the professional was great. My garbage disposal was not functioning. I put the recall in the very next day I received an email with the scheduled technician for a couple of days later. The scheduled technician came in. He looked at it real quick. He knew it needed to be replaced. He went out, called, got the approval, and had the replacement unit in his truck. He came in, fixed it, and that was the end of that. Everything was just very fast. I thought it was all fabulous.

1 year ago

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Verified Customer

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Laangela

I like their professionalism. When I first moved to my home, our water tank went out, they came out and observe and found out that I needed a brand new water tank, which they replaced. I just recently used them about a week ago for my garbage disposal that had worn out. So they came and replaced it. The only problem I have is when you talk to a representative, it's hard to understand because they have broken English. That's the only negative thing that they have, outside of that they are exceptionally well.

1 year ago

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Verified Customer

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Sean Brown Dublin, OH

Very easy to file a claim, which was handled quickly and to my complete satisfaction. I would maybe like to be able to confirm appointment times, but that's on me, since they give you the option of booking your own person as long as they're licensed and insured, so I could have done that. The whole repair took less time than I thought it would, and with no headache. Highly recommend!

1 year ago

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Verified Customer

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Honore Raz Palatine, IL

As first time home owners this service has been enormously helpful in finding reputable vendors and efficient vendors for fixes. It has easily paid itself off in the first year. I will note that scheduling communication vary - but we work from home so this has been easy to accommodate (they usually just assign a date and time). I could see this being harder to navigate for those who physically commute to work.

1 year ago

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Verified Customer

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Emad Haddad Fontana, CA

As a first-time homeowner I wasn't sure how much maintenance actually cost. HWA allows for peace of mind that if I get a leak under my sink or the AC goes out I'm not scrambling to find a professional or out thousands of dollars trying to get it fix. I just put in my request to HWA and they will send someone out to take care of it. Most recommend HWA for the first year of homeownership but I'm definitely keeping and renewing this membership.

1 year ago

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Verified Customer

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Mari Batavia, IL

I have maintained my HWA warranty since I moved in 2015. I have had a few instances where it has been very helpful in finding a qualified person for a repair while being responsible for my deductible of $100 only. I have an important comment /suggestion: When submitting your claim request, be VERY detailed in what the problem is, what your concerns are. I say this because the company Service person that accepted the HWA claim request, that comes to your home can ONLY correct the exact problem stated on the Claim # you were assigned. If the service person feels there may be a bigger issue to deal with, it would be at the homeowners expense if the service person goes over & above. The service person cannot really suggest additional repair. I experienced this with a plumbing issue, Pipes needed rodding as opposed to just having a kitchen sink backing up, but a kitchen sink backing up, was what I reported to HWA. Had I been more detailed & the claim was written up with my detail, it would have eliminated the need for the 2nd visit after 8 days. The plumbing company needed to come back out 8 days later & treat the 2nd service as a new claim causing me to pay an add’l $100 to the plumbing company to rod out pipes which was part of the initial sink back-up problem. Both plumbers did what was needed both times, they worked hard, one left at 9pm on a Saturday as an emergency call after the other rooms had sewer back ups. Just a word of advice, so far the problem seems to be solved, I have to assume there are no broken pipes underground, the last plumber explained what he did should have corrected the problem. Lengthy review, but sharing this for others using the home warrant service. They are very good, just be detailed!!

1 year ago

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Verified Customer

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George Roberts

Generally overall decent experience with home warranty of America. However had some experiences in which the warranty did not cover certain expenditures as a recent plumbing and dishwasher claims in which I incurred the total cost of repair. Also my garage door a few years back it replaced only the springs and I paid over 600 dollars for a new motor and recently paid over a 1000.00 for another new motor. That being said they covered a part for my heater/furnace and have helped me in other instances. I had to replace hot water rank 12 months ago but decided to go through the manufacturer without contacting HWA. I think as a homeowners insurance company they attempt to do their best generally. Have had some negative experiences when calling. However some good ones as well

1 year ago

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Verified Customer

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Wendy

They have reasonable rates and wonderful service. And also a nice plan for protection for my home appliances and things like that. My hot water was nonexistent and I needed a new hot water heater, they found me the proper plumbing company that would install the hot water heater and did it efficiently and quickly. My air conditioner has also leaked and stopped working, and in Florida, that's not very habitable to be able to live comfortably. They've been able to send the A/C technicians quickly and resolve the problem. So I'm very happy with the home warranty.

1 year ago

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Verified Customer

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Theresa Rufrano Paradise Valley, AZ

I’ve placed 3 claims with HWA in the two years I’ve had the contract. The first two claims were handled to my satisfaction. I am having some difficulty with my current (3rd) claim. It is difficult to get in contact with the repair service. They don’t answer their phone. The message says the mailbox is full and you can’t leave a message and there is no option to send a text. All it lets me do is send my phone number with no message. Very frustrating. Finally The technician came on the day scheduled. All he did was record the serial number and tell me they would call to schedule the repairs. I paid the 75$ service call bout shouldn’t have since he made no repairs and I don’t know when the work will be completed. I called HWA. The representative was very helpful and explained the claim had been approved and the technician is waiting for parts. It would have saved time and frustration if the repair company had made contact with me and provided that information.

1 year ago Edited January 1, 2024

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Verified Customer

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Johnathan

I put in my claim on one day, the very next day they had a technician out here to resolve the issue. The young lady I spoke with on the phone when I called in took the time to find a company to resolve the issue before I had to sit around and wait a couple of hours for somebody that could take the ticket. She actually spoke with some of her companies outside the area and got somebody out here immediately.

1 year ago

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Verified Customer

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Zach Buche Minneapolis, MN

So far 6 months into my warranty I’ve had nothing but good experiences from HWA. Every problem has been solved within a couple days and the $100 copay is reasonable. I will preface that by saying I have the platinum package that came with my home purchase so results may vary between plans and locations. Overall though, HWA in the Minneapolis region has been great.

1 year ago

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Verified Customer

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Soraya

They're pretty attentive, they're pretty responsive, only have one vendor that I really didn't didn't care about. But overall, that's internally, it's great customer service, great support. I've had to call more than one and they were just always willing to to help get resolved to whatever issue I had. The latest one was for a leak in the air conditioning. They sent someone out, they called me when they had had the problem locating of a contractor. They gave me a solution in case I couldn't wait for them to find the contractor. I ultimately just waited. And when they took the contractor out, it was great service, great contractor. And the response to the claim was quick.

1 year ago

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Verified Customer

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Sandra

I've had several times where things just went South and they did the absolute best they could and I appreciate that. I came home from being away for a while and my air stopped working and it was like 80 or 90 degrees. So of course during the summer it's hard to pin people down, but they worked very hard to get someone in here. The people they work with were wonderful and tried to make sure they did it as quickly as they could.

1 year ago

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Verified Customer

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Cheryl

I haven't had any problems, you know when I put in the ticket I get a response right away. If they send me two people I just select the one I want. I tried to use my warranty for my garage and I had to come out of pocket, and it's because they didn't explain to me that it doesn't cover the wiring or something else they didn't cover, but everything else they covered.

1 year ago

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Verified Customer

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Terry

I'm going off of our most recent claim and they were very responsive. It was cleared up and handled and over with in 48 hours. Our air conditioning stand stopped working in the middle of this heat wave on Sunday or Saturday and we called Saturday and on Sunday we called right away and registered the claim and we had a response from Home Warranty on Sunday and they had a technician out here on Monday and it was fixed right away. They approved the they had to replace the fan and they approved it right away and it was done.

1 year ago

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Verified Customer

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Louis

Anytime I've needed to reach them, I've been able to reach somebody at a reasonable time and I've received communication and follow-up. If I ever requested something, you know they provided what I requested. I had a problem with my dryer and so my dryer was covered by the insurance policy, and they responded, the technician came out, and then they attempted to replace it. They weren't able to replace the part, so they actually reimbursed me and gave me the money to purchase a new one. I've had excellent experiences over the years I've been with them for probably at least 11-12 years. That's why I continue to pay my monthly fee. I'm not a handyman do it yourself person. So knowing that I can get things repaired at the monthly cost and the the home visit cost meets my budget.

1 year ago

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Verified Customer

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Johan

I had two claims and the feedback and time that they got back to me was unbelievable. I could not believe that. I called in again because I wasn't available and they got back to me within 3 minutes via e-mail. So I was very impressed with that. I had the problem with my A/C it was leaking to my house. They sent the people out there and they fixed the problem within like 15 minutes.

1 year ago

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Verified Customer

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Donald

They're very, very easy to file a claim. Easy to to communicate with them through e-mail and fairly fast response. Just recently, we had the air conditioner system go down and stop working, so they contacted someone within 24 hours, and that company called us. We set up a time for them to come, and they approved all of the repair items, and it was done within a few days. I've had no no reason yet to be unsatisfied, so. And then I've I've had them since 2015 and made probably maybe 4 or 5 claims and it's always been good.

1 year ago

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Verified Customer

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Mary Ashburn, VA

I believe it is one terrific company! Online claim process is quick and easy to accomplish. Telephone representatives are friendly and professional when I need to speak to them. They get back with a service repair tech within 24 hours. When a repair service is not available, I live in a rural area, I can get my own and they work with me on that as well. Just can’t say enough great things about them.

1 year ago

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Verified Customer

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Anonymous

I'm very happy with and pleasantly surprised by Home Warranty of America. I think I've had home warranties before, but I forgot I had them by the time something broke and I could have used my warranty but I never did. This time, since I had just recently bought the warranty with the house and it happened only like a month after owning it, I remembered and rather than call the dealer I called Home Warranty of America and they did fine. It was trouble free and effortless.

1 year ago

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Verified Customer

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Bernard Virginia Beach, VA

I’ve had a contract for nine years. I’ve used it many times. Some experiences were not the greatest, some were just ok. But my last claim was our air conditioner (again) and we had a woman tech come. She fixed it is 20 minutes. Very, very pleased with how quickly she came and how quickly it was fixed. It’s worth it for peace of mind. I bought a three year contract for a discount.

1 year ago

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Verified Customer

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Ashwin

Happy with your service.it took long time but finally resolved my problem. First Sears tech came, then plumber and then again Sears. But I admire all the techs those came because of their profound knowledge and admirable skills and intellectual interest in the problem and concern of the problem They went to the root of problem and very skillful. Thank you very much to Sears and Home warranty of America,

1 year ago

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Verified Customer

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Cristie

I renewed it a couple times since then because I like them. I had an issue with one of the servicers and as soon as I got in touch with the customer service department at Home Warranty, they got in touch with the company and it magically got dealt with. I had such a good experience with Home Warranty that I had my sister switch her company over to Home Warranty of America.

1 year ago

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Verified Customer

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Evelyn

Whenever I call them the customer service is good. They always send somebody out within a reasonable time to deal with my issues and the service is excellent. If they can't fix it they they replace it. The service is good. Very recently I had to have a washing machine fixed and it was a minor problem. The person was in and out and they fixed it and I haven't had trouble with it since.

1 year ago

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Verified Customer

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Margo

I did have one professional who kept having to reschedule and it was a bit frustrating on my end, but when I called Home Warranty to follow up on it, they immediately followed up with the service provider. They confirmed what was going on and made sure that I had an appointment. So even when there was a problem, they dealt with it efficiently. Their customer service is is wonderful. The online service for booking appointments is wonderful and easy to use and when I've had to call in, the the people I've spoken to on the phone have been very knowledgeable, very helpful, very courteous, just all around, very easy and good to work with.

1 year ago

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Verified Customer

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Patricia

One of the times that I needed the service I had to call in a second time and the second representative gave additional information that was helpful. She answered my questions and it resolved the issue. The first rep didn't even seem like she took the time to look into it because she right away said no. I called HWA and they came provided the service and it was very costly but but it was done.

1 year ago

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Verified Customer

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Nathaniel

The lady that I talked to at Home Warranty of America was very understanding, understood my problem and my concerns, and handled it very nicely, very professionally I was very pleased with that aspect of it. They they were trying their best. I had an issue and it took them until this spring to finally get a technician out here. They made several appointments for technicians to show, but the technicians were no shows until finally about a month ago. We finally had a technician come out and fixed the problem very rapidly. It wasn't really Home Warranty of America's fault as much as it was the companies that they had contacted being no shows.

1 year ago

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Verified Customer

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Peter

I think they're great. I've had it for over 10 years. I've used them dozens of times and never a problem. Not a single problem. We needed a plumber and he came. He was extremely knowledgeable about what to do. He he was a terrific professional, nice person. There's some things that they could have chosen not to cover, but they went the extra mile for me. Whenever something's broken, they are able to find a service repairman quickly. And then they come and they fix it.

1 year ago

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Verified Customer

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Michael

They sent out service rep just 2 days after reporting the A/C was broken. The technician repaired the outside unit and has us back to cool air within 45 minutes after arrival. We are very satisfied with the quick repair time, the professionalism of the technician, and that we only had to pay the deductible for repairs that would have been hundreds more.

1 year ago

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Verified Customer

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Cathy Monrovia, CA

I called, I explained the problem, I got an email from a plumbing company within an hour scheduling an appointment. The plumber showed up, was very courteous, attempted to clear the problem and could not. He made a call and told me when the next person with the needed equipment would be here. The next plumber arrived as scheduled, fixed the problem and said thank you to me. This all was Dad’s Plumbing.

1 year ago

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Verified Customer

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Vanessa Hackathorn Tulsa, OK

I've had HWA since I purchased my first home 8 years ago because my realtor insisted the seller pay for the first year. I've renewed every year since. Months ago I unexpectedly lost my job and had no money coming in and I called to cancel and a wonderful associate of yours gave me a few months grace while I figured out what was going to happen to me. You are the only company that seemed to care about me and my situation at that time. Everything is settled now and I still have this wonderful coverage!! I can't say enough good things about you!!

1 year ago

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Verified Customer

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David Boise, ID

Home Warranty of America gives us peace of mind. We know if we have a high-dollar problem in our home, they will work with us to solve the problem. For example, we began having dishwasher trouble recently. A repairman came out and installed a part that subsequently did not solve the problem. HWA is sending us a check for a new dishwasher. They give great service and we are very glad we got on board with them.

1 year ago

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Verified Customer

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Lisa Knoxville, TN

I have been very pleased. I had to use it very recently for a refrigerator repair. If I need a repair person locally, sometime it's very, very hard. But to have them as a backup to find somebody and get them here in a timely manner, get them to your home, it's just this is very beneficial. It saves me a lot of money. They've been very helpful with every issue I've had and I've had several, so I'm very thankful.

1 year ago

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Verified Customer

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John Las Cruces, NM

They're very prompt. They answer within 24 hours. The times that we've called them for service they they've been providing service within 24 hours. When we first bought our home, within about 90 days the compressor on our refrigerator went out and I called them. They came out the next day and repairman fixed the compressor and the refrigerator and we didn't have to do a total replacement and I was very pleased with their work and how fast it was.

1 year ago

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Verified Customer

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Edward Green Valley, AZ

Most of the time when I've talked to them, the person on the phone that I talked to knew exactly what they were doing and was able to handle my problem. One time the air conditioner went out. I called them two days later they were here, fixed it, and went about their business. Another time the dishwasher didn't work they got that fixed in one day. Another time the toilet upstairs kept running they came and fixed that. Everything's been fixed within 48 hours.

1 year ago

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Verified Customer

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Steve Chillicothe, IL

Each time I've had to use them over the last couple of years, they just took one phone call and they took care of everything. I just had to pay my $100 deposit or not deposit. My dryer quit working after we moved here and it was about three months and they replaced it for us. I also had a garage door spring break and they sent someone out and took care of it right away and my ice maker in my refrigerator quit working and they sent somebody out and took care of that. Each time it only took one phone call. It's been well worth having the warranty service for the price that we paid for it.

1 year ago

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Verified Customer

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Richard Phoenix, AZ

The men who came out to work on my appliances were very, very nice and very competent. Two weeks ago my refrigerator that stopped working. People came out, they fixed one part of it, then another part of it went and they had to come out two more times to fix it and now it is fixed. It was sometimes very difficult to communicate with the people on the phone.

1 year ago

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Verified Customer

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David W Canyon Lake, TX

It's always been very professional and fast. The first time I had to use the warranty had to do with our air conditioning system. And it worked out well for us because we were actually out of town and had the service guy come out and checked it all out. We just had to have a friend come and open the door for him. It all worked out real well. They've always been good.

1 year ago

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Verified Customer

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Anonymous Orange, CA

I needed to call to get my washer repaired and I got an immediate appointment. The tech came right away. Unfortunately, we did need to wait for a part to be ordered, but as soon as that part came in, I was able to get my service done literally within a week. As far as home warranty itself they are very responsive, very on top of things, but whoever they partner with, sometimes there's a little bit of a break, whether it be in communication or scheduling.

1 year ago

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Verified Customer

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Eneida Goodyear, AZ

I've had several issues and had to submit claims and never had one issue with them. Every single claim was processed and and dealt with promptly. I had a very faulty A/C so for the last three years I had to submit claims every every year, about twice in the summer. I live in Arizona and they dealt with it very swiftly. The companies that they work with are very professional and good at what they do, so they didn't have a problem at all.

1 year ago

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Verified Customer

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J

This company doesn't give a shit about the people they insure. They strong arm the service technicians to take a low rate then move numbers around to bill the homeowner for the rest.

2 months ago

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Verified Customer

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Patrick

Everything. Appointments were not on time. Quality of service was horrible. I had to keep getting the same person to come back, bc my problems never got addressed the first time. This company seems like a scam.

2 months ago

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Verified Customer

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Shirley

Easy, friendly connection. Well versed in the trade. Very helpful in providing information about the work done. Courteous.

3 months ago

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Verified Customer

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Ronaldo

Good morning Jessica, my rating of one star is due to poor service. I am disappointed and not pleased. I haven’t had my electricity fixed and still awaiting the technician to arrive. I try to call and never receive a reply.

3 months ago

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Verified Customer

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Sierra

I had a frustrating experience with customer service. Whenever there's an issue, it feels like they always side with the technician and blame the customer. Recently, I faced a situation with my garage door opener where they only covered one repair, leaving me to pay out of pocket for the rest. Overall, very negative experiences.

4 months ago

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Verified Customer

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Barbara

I had a mixed experience with customer support regarding my warranty claim. Initially, I was misled about coverage, which caused confusion and frustration. After a technician finally assessed the situation, they found the leak was not under the slab as claimed. Additionally, there were issues with the plumber's payment that didn't align with what was promised. Overall, communication needs improvement.

4 months ago

Home Warranty of America Reviews