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Edward Green Valley, AZ

Most of the time when I've talked to them, the person on the phone that I talked to knew exactly what they were doing and was able to handle my problem. One time the air conditioner went out. I called them two days later they were here, fixed it, and went about their business. Another time the dishwasher didn't work they got that fixed in one day. Another time the toilet upstairs kept running they came and fixed that. Everything's been fixed within 48 hours.

1 year ago

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Verified Customer

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David W Canyon Lake, TX

It's always been very professional and fast. The first time I had to use the warranty had to do with our air conditioning system. And it worked out well for us because we were actually out of town and had the service guy come out and checked it all out. We just had to have a friend come and open the door for him. It all worked out real well. They've always been good.

1 year ago

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Verified Customer

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Anonymous Orange, CA

I needed to call to get my washer repaired and I got an immediate appointment. The tech came right away. Unfortunately, we did need to wait for a part to be ordered, but as soon as that part came in, I was able to get my service done literally within a week. As far as home warranty itself they are very responsive, very on top of things, but whoever they partner with, sometimes there's a little bit of a break, whether it be in communication or scheduling.

1 year ago

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Verified Customer

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Eneida Goodyear, AZ

I've had several issues and had to submit claims and never had one issue with them. Every single claim was processed and and dealt with promptly. I had a very faulty A/C so for the last three years I had to submit claims every every year, about twice in the summer. I live in Arizona and they dealt with it very swiftly. The companies that they work with are very professional and good at what they do, so they didn't have a problem at all.

1 year ago

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Jimmy

They are not staying on top of their claims to see if it's been fixed I've been having a first claim for 3 months and has not gotten fixed yet

2 months ago

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Verified Customer

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Grace Schleicher

I had to call back three days later to when HWA was going to get a service tech to our house, like we had been forgotten!

2 months ago

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Verified Customer

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Melissa Orosco

The locksmith was friendly and on time. Great service. I am loving my home warranty so far.

2 months ago

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Verified Customer

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Christogonus

I like speedily HWA responds to claims, but what i did't like is how one of your service advisors handle the work

2 months ago

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Verified Customer

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Carlos Nunes

So far, very satisfied with HWA. Fast and great technicians working with the insurance company!

2 months ago

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Verified Customer

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Virginia

It's been a nightmare with trying to get things fixed. The communication is absolutely horrible. I'm still waiting on getting my pool fixed along with getting my microwave replaced.

2 months ago

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Verified Customer

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Scott Royal

No help at all . My hot water heater was free from home depot and yall want to charge me 550. I went and got it myself and put it in with a 6 year warranty. So not happy with HWA will not renew my subscription

2 months ago

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Marco Minlletes

The company needs to realize when it’s an emergency and treat the claim as such. Also why not covering an issue with plumbing issue cause the issue needs to be fixed from pipeline on the roof.

2 months ago

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Verified Customer

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Malloy

The lack of ease in filing a claim, the lack of getting back to us in a timely manner. And the tech refilled the leaking Freon, but not sure if the problem of why it was leaking was fixed.

2 months ago

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Verified Customer

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Tracy Price

Customer service has been rude and do not answer my questions adequately for my individual needs. There's a constant language barrier. Cannot get service on broken AC. Have been trying for over a month.

2 months ago

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Verified Customer

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Deanna

I had an issue with my cooler tech was awesome. It did take a day and a half to get a technician but the one they sent was great very professional

3 months ago

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Amanda Jensen

RUN!!!! I truly wish I could give 0 stars. This company has terrible customer service. The technicians that come to your house are often arriving in their persona unmarked vehicles , no verification of their credentials, and often upcharge so you end up paying the same out of pocket without a warranty. We recently had our water heater go out. It took 5 days until the technician assigned could replace it. We were charged $800 for a new water heater and “modifications “, not just the $100 service fee. HWA only paid for the water heater and labor. They didn’t cover the pipes connecting the same standard water heater, pan, and other small items. I spoke with customer service and a case manager who would only recite the policy to me. I should have just paid out of pocket, gotten it replaced day 1, and picked a trustworthy company who insures their work. This is only one bad experience we have had. Unfortunately, there have been multiple other similar incidents. It is NOT worth the money! Do not buy into this home warranty company!

1 month ago

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Verified Customer

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Richard

Quick response to recent problem with our garbage disposal. Professional, polite service technician who solved our problem.

5 months ago

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Verified Customer

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juan yglesias Apopka, FL

Well the last time i had to use the services i was sent a apprentice electrician and he couldn't figured out what was wrong I ended up telling him not to worry about it and send him on his way after i paid the $100. But Not only did he did not solved the issues he actually disconected, somehow, my pool lights and couldn't get them working again. Yep i had to bring a real electrician and paid him $650 to fix what he messed up plus the original issue.

6 months ago

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Verified Customer

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Stephen & Lisa St. Cloud, FL

Well, I have called you several times for my freezer (which is still not fixed). I called for my Fridge flapper which was fixed but now the flapper is not working again. You are quick to get the service fee for each time but you don't really fix the problem. You also were supposed to refund a charge bc the specific worker from manufacturer wasn't available and that has not gone thru. Very disappointing.

6 months ago

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Zach Blasgen Mokena, IL

I’ve had a broken washer for a month and instead of just replacing it, Home Warranty of America spent triple the money of a new washer just for this washer to continue being broke after every time it’s “repaired”. Horrible experience so far and sick of being dragged along this long without being able to do our laundry in our home. The poor repair guys are telling me it’s not fixable but refusing to tell that to Home Warranty of America because then Home Warranty of America will refuse to pay them and obviously they want to get paid. So here we are just stuck in the middle unable to wash our clothes.

6 months ago

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Verified Customer

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TS

Any time that I complain about the people not showing up when they're supposed to, they fix the problem. I used it for plumbing. They came out, they took my money $75. They never called me back to fix the problem. Two weeks later, I waited to give them to be patient, I called Home Warranty, and they said "We are so sorry, we're gonna send somebody out and you're not going to have to pay the $75." And so they sent somebody out and they fixed it immediately. That's excellent.

6 months ago

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Diane Carew Dearborn, MI

I’ve paid HWA for years before using Them for a claim. This past warranty was for my washer and dryer. The washer has a broken wash tub. HWA won’t cover it. They covered the dryer so far but the appliance company has to come back yet. I hope it doesn’t have another part that HWA won’t pay for. The only other repair that i put a claim in for was for my 50+ year old electric stove that had multiple issues. The repairman said that he asked HWA to replace the stove. HWA refused. I still have a back burner that had collapsed. HWA refused to repair so I still cannot use that. I wish I could recommend HWA. At least their repair people are decent

6 months ago

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Kathryn

I made a phone call and a couple of days later they sent the person out. They're pretty much doing what they promised to do. I've been very pleased with them so far.

7 months ago

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Verified Customer

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Paul

Due to inflexibility in meeting client needs. I had my water heater in my home go out during a cold snap, and I was unable to get a technician until 6 days after the initial claim was filed. Once the technician did come out, the technician provided all the Information about the water heater. Home Warranty of America and the technician were unable to come to terms meeting with each other, and Home Warranty of America required the process to restart and was gonna take another 48 hours after that which was now 9 days into me filing the claim to get another technician out there. I would have had to pay another service charge and then continue dealing with them in order to get the water heater replaced. It would have likely been more than 2 weeks before the appliance was replaced. While I had no hot water in 5 degree temperatures.

7 months ago

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Verified Customer

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Joan

It was our dishwasher, and the water wasn't running out. I called them, and they were very prompt, and they really fixed or resolved our problem very quickly.

7 months ago

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Adele

It can be challenging to sometimes get to the right department and to get an actual live person on the line. This last time was very quick and straightforward for the most part. It was definitely a step in the right direction.

7 months ago

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James Mesa, AZ

I don’t think any of the warranty companies are worth the money. Every time I’ve had to use them it’s been a disappointment because they don’t really cover that much. If you do get e replacement it’s always a cheap brand and the company showing up has poor reviews. Remember you get what you pay for. Better off putting that money into a savings account to use when needed.

7 months ago

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Anonymous

We have a toilet broken in our house right now it's been broken for about a month. We've been trying to get the company to come out to fix it. There is some discrepancy between what the home warranty wants to pay and what the company thinks they should pay. The company was supposed to come today. They didn't show up, so we still have a broken toilet. Last year we had a broken HVAC system. We had it temporarily recharged with Freon, so they wouldn't fix it until it broke again in exactly the same way this year. It was leaking Freon, so we got to pay twice.

7 months ago

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Verified Customer

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Jeffrey

I just used it, he was just out today. The only negative was that the call was supposed to be for yesterday. He never came, but he came today, but he had to go through Home Warranty get approval and then order a part.

7 months ago

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Jonathan

I been with home warranty of America for the past 5 years and this past week in Illinois the temperature when on the negative degrees my furnace started smelling like gas My exhaust exchange pipes cracked had to replace it this happen on Tuesday and they didn’t give a appointment til the following Tuesday so I replaced it with my own licensed technician and now home warranty denied my reimbursement they don’t understand we can be with out heat in Illinois if it was the ac I could of waited but when it comes to furnace and leaking gas had to fix it right away specially having little kids at home really unsatisfying experience working with this company and I asked to speak to the resolution manager to escalate my claim and they ignore me or they would hang up on me

7 months ago

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Verified Customer

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Anonymous

They were very timely and took care of the issue on one call. They came out diagnosed the problem, had to get the parts, and came back and took care of it.

7 months ago

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Patricia

The people you send out here are uncooperative and don't want to come. And when you do a payout, you do it in a very, very small amount. I'm a realtor and I cannot in good conscience recommend Home Warranty of America to my clients.

7 months ago

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Verified Customer

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Melinda Abu-Khader Murrieta, CA

I had a claim about plumbing work, it was misdocumented by Home Warranty of America. The plumbing company that selected the job came and collected the $75 and took off. No report was submitted to the home warranty. The claim was stuck, not moving forward at all. I called to follow up the customer service said 5 different things. Once they said they would reimburse me my deductible amount. Another time they said they will close the claim if no report was completed within 3 days. I called after 3 days to alert the home warranty to either escalate the problem or close the claim. So I can find another company if possible and pay out of pocket and get reimbursed. The home warranty refused this method because they're an assigned technician. Although they didn't do anything. It's claim no. 4 now, same minor plumbing work order that is being postponed and played over and over.

8 months ago

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Verified Customer

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Carrie Sutton Lawrenceville, GA

HWA was kind enough to promptly assign a contractor to repair my garage door. He was on time and diagnoized the problem . He had the parts that needed to be replaced on his truck and did so in s tomely manner.

8 months ago

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Nancy Chicago, IL

I like having the peace of mind of knowing that my appliances are protected under HWA. But sometimes there is a wait of 1-2 weeks for repair dependant on availability of local contracted repair companies.

8 months ago

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Verified Customer

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Elizabeth Stewart Calabash, NC

First claim. Took three weeks to get resolved. I had to call several, and the only way I was able to talk to someone I could actually understand or who could answer my questions was to tell the foreign customer service representative that I wanted to report him and/or cancel my policy. Then, only the repair was done. The damage the unresolved problem caused is on me. Thanks for all the headaches. Hopefully, you will do better next time.

8 months ago

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Hazim

Nice and easy to make a claim online or on the phone

6 days ago

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Sachin Rana

I like how convenient to buy this home warranty and it provides total security against all kind of house damage and calamities . Their staff is well trained and they explained & helped me in choosing best plan according to my budget and need. Whenever i have faced issue they solved it fast , they just ask for important documents and thats it.

2 months ago

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Verified Customer

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Chris Ndikumana Fort Worth, TX

Hired plumber. Ordered part. Made repair to faucet. A week later faucet is still working since the part replacement made. Took 3 days for HWA to find a plumber instead of 48 hours but did communicate delay in advance.

8 months ago

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Karen

When you ask some questions about how the process works, they give you the run around. The one time I had a leak, they sent out a plumber and he came and gave an estimate and then he was supposed to be back two days later - he needed to order parts or something. He never showed up and they wouldn't let me get my own plumber. And that took another three days. So in the meantime, I have a leak.

9 months ago

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Nannette

I used it for my garage door and it wasn't working so they came out and fixed what they needed to fix on it. They are sometimes hard to get a hold of and they don't always provide direction appropriately. I had some issues with that, but I would say overall they're okay.

9 months ago

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Edna Albany, GA

I gave two stars because it took the 3rd repair person to come to my home and tell me that he had to order the parts. When the two before him came out and said they had to call HWA to order the parts and send them to them 🤔. But anyway the 3rd repair person said that he would order the parts as soon as they approve 🤗. But i got a text message that said that they were replacing the refrigerator, and it would take 30 days 🤔, I mind you this was back in October 4th when I reported it to HWA and I'm still having to wait 30 more days and I am still waiting for the e-card for Lowe's to purchase the replacement of my refrigerator and it's Thanksgiving next week 🤔

10 months ago

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Wallace Buffington Lompoc, CA

Over all they are good. I've had a few snags with with the service but nothing that couldn't be worked out. They have helped in my replacement of a broken hot water heater. Repairs of my gas dryer. Work on my refrigerator. Fixing my dishwasher And replacement of my range.

10 months ago

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Deborah Montgomery, TX

I had called Home Warranty that my water heater was not working after returning home from a 2 week vacation. The plumber sent out by Home Warranty stated that he could not fix it as it was an electric problem. I then paid the company the $100 co-pay. I called Home Warranty again about my water heater and this time an electrician was sent out. He fixed the problem. But I had to pay a second $100 co-pay even though it was the same problem - my water heater.

10 months ago

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Verified Customer

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Dawn Wofford Wenatchee, WA

I was very pleased with the service I received. The technician was prompt, friendly, and very knowledgeable. He took the time to answer all of my questions, which I really appreciated.

10 months ago

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David Bruchman IL

First, I’d like to say, I’ve had home warranties for 25 years now and HWA was the best one and ChoiceHome Warranty was by far the worst. What I didn’t know is that Choice has bought HWA. Over the years I’ve needed several repairs and a couple of replacements. The only time I’ve ever been denied is when I had Choice. I’ve never had any problems with the other companies including a furnace replacement in a previous home. So, this time when my furnace needed to be replaced it took 5 weeks to the day from when I filed the initial claim til the day the new furnace was installed. This time frame is completely unacceptable. I live on the Illinois/Wisconsin border and it was October, so it was just “uncomfortable “, but what if it were December? We wouldn’t have been able to stay in the home and probably would have had many other problems, like frozen pipes etc. Even with the approval to replace it, it still cost me $1334 out of pocket for “non covetable costs”. I still think a home warranty is a good idea, but now that I know Choice owns HWA, I will be moving on to a different company. Choice is all about their bottom line not customer service. Denied claims and delays like the one we had as well as the things the require of the contractors before the will cover a claim are ridiculous.

10 months ago

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Verified Customer

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Warder St Clinton, MD

They responded on a timely basis. They keep you up to date on the status of your claim. Customer service is friendly. They are the extra hands needed to keep your home running smoothly as possible.

10 months ago

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Ben Rodriguez TX

I put in a claim needing a plumber two days passed and I never got a call from somebody confirming they picked up the claim. I was offered the ability to hire my own plumber and I'd be reimbursed for the service. So I hired my own plumber he got me fixed up I paid and submitted the information needed to be reimbursed. But there was no reimbursement. I was told the way the plumber worded his report he left out that he snaked the cleanout which ultimately cleared the clog and only put that he snaked the vent. With that being the only thing he put home warranty wouldn't cover the claim. I guess I should've kept waiting for somebody to pick up the claim through home warranty. But who knows how long that would've been.

10 months ago

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Staci

They are very professional. It's just very difficult to understand them - the communication barrier is very difficult at times - but they've always taken care of the issues that I have.

10 months ago

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David

I looked at several home warranty companies and this one suited me best. The price was right and what they covered was adequate. They do get back very quickly when I have a service request. I needed to use it recently and it was an electrical issue so it was concerning. They got on it right away. A technician came out and was able to fix the problem. The technician was very good. But it was really disappointing to have a large problem and discover that they did not cover the cost at 100%. For instance, whenI had to replace air conditioning, it cost $6000 and they covered $1000 of that.

11 months ago

Home Warranty of America Reviews