Home Warranty of America Logo

Home Warranty of America Reviews

star star star star_half star_border

7.0

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star

Joseph

I used it last year for an air conditioner system and took them like two months or over a month and a half to get a technician here. But I've never had that problem before, you respond within a few days.

8 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Francisco

My furnace was giving me problems and I called them and they came. They set up an appointment really fast. I've only had to call you guys in two instances, and both were good, so I've never had problems.

8 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Amit

I have used 3 times. 2 times last year, and 1 time this year. This time the experience was extremely good because it happened during the winter freeze. I have some of my A/C downstairs, but the heater suddenly stopped working. So, it was 30, 25 degrees Fahrenheit. So I submitted a request, and within 48 hours, it was resolved.

8 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

James Crystal Springs, MS

My built in microwave oven went out New Years Day. I contacted them, they sent out their service repair man, didn't fix it, they sent out another service repair man from a different company 2 weeks later had to order parts and another appointment set up for 2/9. It's been over a month and I've had to pay out $150. In service call fees ($75.00 for each service call ) even though it was the same appliance issue. It's been over a month and I still don't have a working built in microwave. I use a microwave daily so yes I went and bought a cheap countertop microwave.

8 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carver Challenger Calumet City, IL

Finally an insurance company that doesn't rush to drop you! They are great. Professional, prompt, attentive and effective. Thank you for the years of coverage. Looking forward to many more!

8 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Melissa

Customer support was just respectful, they did told me exactly when I called in regards to follow up on why my machine part was taken so long they explain that it was being ordered and how long the process usually takes so they didn't leave me in the loop.

8 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Kenneth

I had to use it for problems with my furnace. And they have some trouble finding people in our area to help with that. They didn't want to work with a home warranty company. After a while, I did find somebody, and the problem was corrected.

8 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Rick Kinney Elmhurst, IL

They have a very spotty record on whether or not things are covered. I recently had an issue with the surge protector that my entire house has. It's basically there to cover ALL appliances in the house without having a surge protector at the outlet level. Well, mine is spent, and I talked to them about replacing it. They denied it, and that makes NO SENSE. This is PREVENTATIVE MAINTENANCE... waaaaay cheaper than replacing a fridge or dryer or anything like that. I'd say the rate of them covering something breaking is about 50-50... and often you'll learn that they won't cover something AFTER you've shelled out a hundred bucks for the service call.

9 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Dave

It's come in handy with my A/C. I've had two A/C replacements in the last couple of years. And it was a little more complicated than the furnace, but ultimately it got done and we're saving a lot of money having the warranty. Whenever I call, I get a person and they help me in, their responses quickly.

9 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Diane

I have never had any problems with them. Anytime I've called them, they send the technicians and the technicians do whatever they need to do to complete the job. They always come through with whatever my issues are in my home, making sure that I get the technician that I need in a timely manner.

9 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Andrea Brown Houston, TX

I just purchased my home and the heat wasn't working properly. So I had to contact Home warranty of America. The customer service was excellent and the technician that arrived at my home was very professional he located the issue with my furnace and my heat is working. I would definitely recommend this company.

9 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Marge Adkins-Cline Peoria, AZ

We have had Home Warranty since we bought our home in Aug. 2003. It has saved us money because we don't have the money to put out to get things fixed or replaced. It's worth it to us, Almost everyone they have sent us has been great.

9 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Margarette Secreto Spring Hill, FL

It was good except for the fact that the installer was waiting for authorization and was about to leave without installing a new garage door opener because he hadn’t heard back from the company. I called the company and was told it was approved. I found out later via email that it was approved before I contacted them. The installer assumed that you would get back to him.

9 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tonya Miller Waldorf, MD

Great customer service quick on setup claims to make there customer feel at ease just the whole process communication is great all around HWA is like a blanket on a cold day. Keep the customers warm and cozy while the do all the work for you.

10 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Roy moore

Anytime I've called, they've had answers right away. I was getting ready to sell my house and the home inspection found a couple of things wrong. Use my home warranty to call in a service provider for that and they came in and fixed the issues.

10 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bernadette

They were prompt in resolving my issue. Just used the warranty to have my hot water heater replaced and they allowed me to find my own technician. The warranty company pays part of the bill for the technician and part of the cost for the hot water heater.

10 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Thomas Maybin

They were pretty transparent and they made sure that I was kept up to date with everything. Dude was very knowledgeable, fixed it within a couple of hours. Very professional and very respectful of my property. Explained everything to me in terms I could understand. He was a real nice guy.

10 months ago Edited December 11, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Helen Atthowe Hamilton, MT

One plumbing claim went well. The technician they sent was very good and fixed the problem. However, he wanted to fix the plumbing problem permanently, but was unable to get a customer service person on the phone for approval. My second claim went so badly, I just gave up and paid for a technician myself because I wanted to use my own electrician. I called customer service 5 times to get approval for my own electrician and could not get anyone that understood me, my electrical problem, or could help me. Customer service has been very frustrating! But, for simple repair issues, the HWA system works relatively well.

11 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cindy

One of my showers was clogged up, and they came within a couple of days. He wasn't sure if he was going to be able to unclog it, but he tried anyway and it unclogged the shower. They gave me a great deal when I added my septic tank.

11 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

John-Robert Canaan Tempe, AZ

Good company overall. They usually come through in the end but the replacement offers typically only cover only 30% to 40% of even the cheapest replacement option. We have learned some things the hard way though like needing to follow up on a claim within 30 days or they will charge you the service fee twice. This was never explained up front so we lost $75.

11 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Alvaro

Great and fast service. They even respond to claims on holidays

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Maria

Easy process to file a claim and have technician arrive to complete service.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Theresa Rufrano Paradise Valley, AZ

I’ve placed 3 claims with HWA in the two years I’ve had the contract. The first two claims were handled to my satisfaction. I am having some difficulty with my current (3rd) claim. It is difficult to get in contact with the repair service. They don’t answer their phone. The message says the mailbox is full and you can’t leave a message and there is no option to send a text. All it lets me do is send my phone number with no message. Very frustrating. Finally The technician came on the day scheduled. All he did was record the serial number and tell me they would call to schedule the repairs. I paid the 75$ service call bout shouldn’t have since he made no repairs and I don’t know when the work will be completed. I called HWA. The representative was very helpful and explained the claim had been approved and the technician is waiting for parts. It would have saved time and frustration if the repair company had made contact with me and provided that information.

11 months ago Edited January 1, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Johnathan

I put in my claim on one day, the very next day they had a technician out here to resolve the issue. The young lady I spoke with on the phone when I called in took the time to find a company to resolve the issue before I had to sit around and wait a couple of hours for somebody that could take the ticket. She actually spoke with some of her companies outside the area and got somebody out here immediately.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Zach Buche Minneapolis, MN

So far 6 months into my warranty I’ve had nothing but good experiences from HWA. Every problem has been solved within a couple days and the $100 copay is reasonable. I will preface that by saying I have the platinum package that came with my home purchase so results may vary between plans and locations. Overall though, HWA in the Minneapolis region has been great.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Soraya

They're pretty attentive, they're pretty responsive, only have one vendor that I really didn't didn't care about. But overall, that's internally, it's great customer service, great support. I've had to call more than one and they were just always willing to to help get resolved to whatever issue I had. The latest one was for a leak in the air conditioning. They sent someone out, they called me when they had had the problem locating of a contractor. They gave me a solution in case I couldn't wait for them to find the contractor. I ultimately just waited. And when they took the contractor out, it was great service, great contractor. And the response to the claim was quick.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cheryl

I haven't had any problems, you know when I put in the ticket I get a response right away. If they send me two people I just select the one I want. I tried to use my warranty for my garage and I had to come out of pocket, and it's because they didn't explain to me that it doesn't cover the wiring or something else they didn't cover, but everything else they covered.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sandra

I've had several times where things just went South and they did the absolute best they could and I appreciate that. I came home from being away for a while and my air stopped working and it was like 80 or 90 degrees. So of course during the summer it's hard to pin people down, but they worked very hard to get someone in here. The people they work with were wonderful and tried to make sure they did it as quickly as they could.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Donald

They're very, very easy to file a claim. Easy to to communicate with them through e-mail and fairly fast response. Just recently, we had the air conditioner system go down and stop working, so they contacted someone within 24 hours, and that company called us. We set up a time for them to come, and they approved all of the repair items, and it was done within a few days. I've had no no reason yet to be unsatisfied, so. And then I've I've had them since 2015 and made probably maybe 4 or 5 claims and it's always been good.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Terry

I'm going off of our most recent claim and they were very responsive. It was cleared up and handled and over with in 48 hours. Our air conditioning stand stopped working in the middle of this heat wave on Sunday or Saturday and we called Saturday and on Sunday we called right away and registered the claim and we had a response from Home Warranty on Sunday and they had a technician out here on Monday and it was fixed right away. They approved the they had to replace the fan and they approved it right away and it was done.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Louis

Anytime I've needed to reach them, I've been able to reach somebody at a reasonable time and I've received communication and follow-up. If I ever requested something, you know they provided what I requested. I had a problem with my dryer and so my dryer was covered by the insurance policy, and they responded, the technician came out, and then they attempted to replace it. They weren't able to replace the part, so they actually reimbursed me and gave me the money to purchase a new one. I've had excellent experiences over the years I've been with them for probably at least 11-12 years. That's why I continue to pay my monthly fee. I'm not a handyman do it yourself person. So knowing that I can get things repaired at the monthly cost and the the home visit cost meets my budget.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Johan

I had two claims and the feedback and time that they got back to me was unbelievable. I could not believe that. I called in again because I wasn't available and they got back to me within 3 minutes via e-mail. So I was very impressed with that. I had the problem with my A/C it was leaking to my house. They sent the people out there and they fixed the problem within like 15 minutes.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mary Ashburn, VA

I believe it is one terrific company! Online claim process is quick and easy to accomplish. Telephone representatives are friendly and professional when I need to speak to them. They get back with a service repair tech within 24 hours. When a repair service is not available, I live in a rural area, I can get my own and they work with me on that as well. Just can’t say enough great things about them.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous

I'm very happy with and pleasantly surprised by Home Warranty of America. I think I've had home warranties before, but I forgot I had them by the time something broke and I could have used my warranty but I never did. This time, since I had just recently bought the warranty with the house and it happened only like a month after owning it, I remembered and rather than call the dealer I called Home Warranty of America and they did fine. It was trouble free and effortless.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bernard Virginia Beach, VA

I’ve had a contract for nine years. I’ve used it many times. Some experiences were not the greatest, some were just ok. But my last claim was our air conditioner (again) and we had a woman tech come. She fixed it is 20 minutes. Very, very pleased with how quickly she came and how quickly it was fixed. It’s worth it for peace of mind. I bought a three year contract for a discount.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ashwin

Happy with your service.it took long time but finally resolved my problem. First Sears tech came, then plumber and then again Sears. But I admire all the techs those came because of their profound knowledge and admirable skills and intellectual interest in the problem and concern of the problem They went to the root of problem and very skillful. Thank you very much to Sears and Home warranty of America,

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Evelyn

Whenever I call them the customer service is good. They always send somebody out within a reasonable time to deal with my issues and the service is excellent. If they can't fix it they they replace it. The service is good. Very recently I had to have a washing machine fixed and it was a minor problem. The person was in and out and they fixed it and I haven't had trouble with it since.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Peter

I think they're great. I've had it for over 10 years. I've used them dozens of times and never a problem. Not a single problem. We needed a plumber and he came. He was extremely knowledgeable about what to do. He he was a terrific professional, nice person. There's some things that they could have chosen not to cover, but they went the extra mile for me. Whenever something's broken, they are able to find a service repairman quickly. And then they come and they fix it.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Nathaniel

The lady that I talked to at Home Warranty of America was very understanding, understood my problem and my concerns, and handled it very nicely, very professionally I was very pleased with that aspect of it. They they were trying their best. I had an issue and it took them until this spring to finally get a technician out here. They made several appointments for technicians to show, but the technicians were no shows until finally about a month ago. We finally had a technician come out and fixed the problem very rapidly. It wasn't really Home Warranty of America's fault as much as it was the companies that they had contacted being no shows.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Patricia

One of the times that I needed the service I had to call in a second time and the second representative gave additional information that was helpful. She answered my questions and it resolved the issue. The first rep didn't even seem like she took the time to look into it because she right away said no. I called HWA and they came provided the service and it was very costly but but it was done.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Margo

I did have one professional who kept having to reschedule and it was a bit frustrating on my end, but when I called Home Warranty to follow up on it, they immediately followed up with the service provider. They confirmed what was going on and made sure that I had an appointment. So even when there was a problem, they dealt with it efficiently. Their customer service is is wonderful. The online service for booking appointments is wonderful and easy to use and when I've had to call in, the the people I've spoken to on the phone have been very knowledgeable, very helpful, very courteous, just all around, very easy and good to work with.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cristie

I renewed it a couple times since then because I like them. I had an issue with one of the servicers and as soon as I got in touch with the customer service department at Home Warranty, they got in touch with the company and it magically got dealt with. I had such a good experience with Home Warranty that I had my sister switch her company over to Home Warranty of America.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Michael

They sent out service rep just 2 days after reporting the A/C was broken. The technician repaired the outside unit and has us back to cool air within 45 minutes after arrival. We are very satisfied with the quick repair time, the professionalism of the technician, and that we only had to pay the deductible for repairs that would have been hundreds more.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cathy Monrovia, CA

I called, I explained the problem, I got an email from a plumbing company within an hour scheduling an appointment. The plumber showed up, was very courteous, attempted to clear the problem and could not. He made a call and told me when the next person with the needed equipment would be here. The next plumber arrived as scheduled, fixed the problem and said thank you to me. This all was Dad’s Plumbing.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Vanessa Hackathorn Tulsa, OK

I've had HWA since I purchased my first home 8 years ago because my realtor insisted the seller pay for the first year. I've renewed every year since. Months ago I unexpectedly lost my job and had no money coming in and I called to cancel and a wonderful associate of yours gave me a few months grace while I figured out what was going to happen to me. You are the only company that seemed to care about me and my situation at that time. Everything is settled now and I still have this wonderful coverage!! I can't say enough good things about you!!

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

David Boise, ID

Home Warranty of America gives us peace of mind. We know if we have a high-dollar problem in our home, they will work with us to solve the problem. For example, we began having dishwasher trouble recently. A repairman came out and installed a part that subsequently did not solve the problem. HWA is sending us a check for a new dishwasher. They give great service and we are very glad we got on board with them.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Richard Phoenix, AZ

The men who came out to work on my appliances were very, very nice and very competent. Two weeks ago my refrigerator that stopped working. People came out, they fixed one part of it, then another part of it went and they had to come out two more times to fix it and now it is fixed. It was sometimes very difficult to communicate with the people on the phone.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Steve Chillicothe, IL

Each time I've had to use them over the last couple of years, they just took one phone call and they took care of everything. I just had to pay my $100 deposit or not deposit. My dryer quit working after we moved here and it was about three months and they replaced it for us. I also had a garage door spring break and they sent someone out and took care of it right away and my ice maker in my refrigerator quit working and they sent somebody out and took care of that. Each time it only took one phone call. It's been well worth having the warranty service for the price that we paid for it.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lisa Knoxville, TN

I have been very pleased. I had to use it very recently for a refrigerator repair. If I need a repair person locally, sometime it's very, very hard. But to have them as a backup to find somebody and get them here in a timely manner, get them to your home, it's just this is very beneficial. It saves me a lot of money. They've been very helpful with every issue I've had and I've had several, so I'm very thankful.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

John Las Cruces, NM

They're very prompt. They answer within 24 hours. The times that we've called them for service they they've been providing service within 24 hours. When we first bought our home, within about 90 days the compressor on our refrigerator went out and I called them. They came out the next day and repairman fixed the compressor and the refrigerator and we didn't have to do a total replacement and I was very pleased with their work and how fast it was.

1 year ago