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Verified Customer

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Diana Kapolei, HI

Liked the quick response in communication as well as quickly sending a technician out to address the issue. Technician was professional and addressed the noise issued. Thank you all!

8 months ago

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Verified Customer

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Michele Ashby

Quick turnaround. The vendor they chose was top notch.

8 months ago Edited January 3, 2024

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Verified Customer

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CR Ray Oklahoma City, OK

So far, I have had good response from Home Warranty Of America. Anytime that I have had to contact them on an issue, they have been quick to respond and send very competent service people.

8 months ago

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Verified Customer

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Michael Sherman South Jordan, UT

Home warranty of America has been so easy to work with, and we are happy to have been introduced to their company. We have recommended them to our friends who also are happy with them.

8 months ago

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Verified Customer

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Jill

Quick, professional response. Good follow up communication.

4 weeks ago

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Verified Customer

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Marvin

I don't like the fact that I have to more out of pocket than what the Home Warranty paid.

4 weeks ago

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Verified Customer

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Deborah

I like the convenience of having someone to call.

4 weeks ago

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Verified Customer

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Roy moore

Anytime I've called, they've had answers right away. I was getting ready to sell my house and the home inspection found a couple of things wrong. Use my home warranty to call in a service provider for that and they came in and fixed the issues.

9 months ago

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Verified Customer

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Bernadette

They were prompt in resolving my issue. Just used the warranty to have my hot water heater replaced and they allowed me to find my own technician. The warranty company pays part of the bill for the technician and part of the cost for the hot water heater.

9 months ago

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Verified Customer

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Thomas Maybin

They were pretty transparent and they made sure that I was kept up to date with everything. Dude was very knowledgeable, fixed it within a couple of hours. Very professional and very respectful of my property. Explained everything to me in terms I could understand. He was a real nice guy.

9 months ago Edited December 11, 2023

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Verified Customer

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Helen Atthowe Hamilton, MT

One plumbing claim went well. The technician they sent was very good and fixed the problem. However, he wanted to fix the plumbing problem permanently, but was unable to get a customer service person on the phone for approval. My second claim went so badly, I just gave up and paid for a technician myself because I wanted to use my own electrician. I called customer service 5 times to get approval for my own electrician and could not get anyone that understood me, my electrical problem, or could help me. Customer service has been very frustrating! But, for simple repair issues, the HWA system works relatively well.

10 months ago

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Verified Customer

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Cindy

One of my showers was clogged up, and they came within a couple of days. He wasn't sure if he was going to be able to unclog it, but he tried anyway and it unclogged the shower. They gave me a great deal when I added my septic tank.

10 months ago

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Verified Customer

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John-Robert Canaan Tempe, AZ

Good company overall. They usually come through in the end but the replacement offers typically only cover only 30% to 40% of even the cheapest replacement option. We have learned some things the hard way though like needing to follow up on a claim within 30 days or they will charge you the service fee twice. This was never explained up front so we lost $75.

10 months ago

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Verified Customer

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Gilda

They're always very courteous and they explain a lot of things thoroughly: how the appointment will go and how the process works. They send me an e-mail confirming who they're sending and they are very accommodating. I have recommended it to friends with family, even other people here in the condo.

10 months ago

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Verified Customer

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Dorothy

If I had to pay out of pocket it would be more than what I pay yearly. When it really gets down to it, you're using it for peace of mind, and it's worth it. They give a speedy response to claims and the vendors that they send out are professional and they get the job done.

10 months ago

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Verified Customer

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Scott Smothermon WA

Starting the process online was very simple and smooth. The website was not so intuitive to be able to track the status of my claim. Whoever they used was flexible and helpful although it got scheduled initially with no contact to me and what I had going on. I did have to call HWA to get them to move on an approval the repair company was waiting on. Overall relatively pleased, although my dishwasher still does not work 100%. It wasn’t working at all, now it washes but does not seem to dry the dishes well.

11 months ago

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Verified Customer

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Margot Almendarez-Rendon San Antonio, TX

Beyond great service! The A/C technician and company owner answered our phone call after hours and solved out problem on a weekend day. It’s very hot in Texas, and this immediate repair and motor replacement was a lifesaver.

11 months ago

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Verified Customer

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Abdiel

Too many unnecessary inconveniences. For example, I want to repair my A/C was off, so I had to spend four days without an A/C in the home because Home Warranty of America kept asking for things that they didn't need. For example, the HVAC was low in refrigerant, the refrigerant you cannot find in state, the R22, which is banned. And I say they have a look at evidence of a leak, and then they ask for the video of the inspection of my home, which on your website that is not required, but I have the inspection and they just kept asking for things. I mean at a point they ask for the video from the technician after he submitted all evidence required. That's kind of the thing that for me was weird. They provided you with everything you ask and now you want a video when you know there's not a video. The technician was great. He did a great job, he's very professional. They kept asking for things which were not possible. Thank God the technician is knowledgeable with the warranty company, so he knew how to handle it.

11 months ago

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Verified Customer

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Connie

When I called, the person who answered the phone was courteous, then took my information and set up the appointment with the repairman. I called because the garbage disposal went out, and they came. The man came, and he looked at it, and he replaced it. So I had a positive experience.

11 months ago

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Verified Customer

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Michael

Month and a week later and two technicians I had to go buy a microwave on my own could not get anyone too call back are help done with this company .:(

1 month ago

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Verified Customer

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Sankarakailasam

Overall process from filing the claim to complete the work was easy and smooth.

1 month ago

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Verified Customer

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itsahardpassforme3

HWA sent a knowledgeable and experienced technician to my home.

1 month ago

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Verified Customer

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Jill

Great customer service! They responded quickly to the claim I filed.

1 month ago

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Verified Customer

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Nancy mayer

Claims process is horrible and an appointment was made for a phone call with mgmt team and they did not call at scheduled time called me 3 days later …still not resolved

1 month ago

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Verified Customer

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Albert Seawright

Technician was knowledgeable, polite and very neat in appearance.

1 month ago

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Brandy Valteau

My recent claims took to long to resolve. I had to call customer service multiple times.

1 month ago

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Verified Customer

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Sandra

I've had several times where things just went South and they did the absolute best they could and I appreciate that. I came home from being away for a while and my air stopped working and it was like 80 or 90 degrees. So of course during the summer it's hard to pin people down, but they worked very hard to get someone in here. The people they work with were wonderful and tried to make sure they did it as quickly as they could.

1 year ago

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Verified Customer

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Cheryl

I haven't had any problems, you know when I put in the ticket I get a response right away. If they send me two people I just select the one I want. I tried to use my warranty for my garage and I had to come out of pocket, and it's because they didn't explain to me that it doesn't cover the wiring or something else they didn't cover, but everything else they covered.

1 year ago

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Verified Customer

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Donald

They're very, very easy to file a claim. Easy to to communicate with them through e-mail and fairly fast response. Just recently, we had the air conditioner system go down and stop working, so they contacted someone within 24 hours, and that company called us. We set up a time for them to come, and they approved all of the repair items, and it was done within a few days. I've had no no reason yet to be unsatisfied, so. And then I've I've had them since 2015 and made probably maybe 4 or 5 claims and it's always been good.

1 year ago

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Verified Customer

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Johan

I had two claims and the feedback and time that they got back to me was unbelievable. I could not believe that. I called in again because I wasn't available and they got back to me within 3 minutes via e-mail. So I was very impressed with that. I had the problem with my A/C it was leaking to my house. They sent the people out there and they fixed the problem within like 15 minutes.

1 year ago

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Verified Customer

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Louis

Anytime I've needed to reach them, I've been able to reach somebody at a reasonable time and I've received communication and follow-up. If I ever requested something, you know they provided what I requested. I had a problem with my dryer and so my dryer was covered by the insurance policy, and they responded, the technician came out, and then they attempted to replace it. They weren't able to replace the part, so they actually reimbursed me and gave me the money to purchase a new one. I've had excellent experiences over the years I've been with them for probably at least 11-12 years. That's why I continue to pay my monthly fee. I'm not a handyman do it yourself person. So knowing that I can get things repaired at the monthly cost and the the home visit cost meets my budget.

1 year ago

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Verified Customer

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Terry

I'm going off of our most recent claim and they were very responsive. It was cleared up and handled and over with in 48 hours. Our air conditioning stand stopped working in the middle of this heat wave on Sunday or Saturday and we called Saturday and on Sunday we called right away and registered the claim and we had a response from Home Warranty on Sunday and they had a technician out here on Monday and it was fixed right away. They approved the they had to replace the fan and they approved it right away and it was done.

1 year ago

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Verified Customer

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Mary Ashburn, VA

I believe it is one terrific company! Online claim process is quick and easy to accomplish. Telephone representatives are friendly and professional when I need to speak to them. They get back with a service repair tech within 24 hours. When a repair service is not available, I live in a rural area, I can get my own and they work with me on that as well. Just can’t say enough great things about them.

1 year ago

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Verified Customer

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Anonymous

I'm very happy with and pleasantly surprised by Home Warranty of America. I think I've had home warranties before, but I forgot I had them by the time something broke and I could have used my warranty but I never did. This time, since I had just recently bought the warranty with the house and it happened only like a month after owning it, I remembered and rather than call the dealer I called Home Warranty of America and they did fine. It was trouble free and effortless.

1 year ago

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Verified Customer

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Bernard Virginia Beach, VA

I’ve had a contract for nine years. I’ve used it many times. Some experiences were not the greatest, some were just ok. But my last claim was our air conditioner (again) and we had a woman tech come. She fixed it is 20 minutes. Very, very pleased with how quickly she came and how quickly it was fixed. It’s worth it for peace of mind. I bought a three year contract for a discount.

1 year ago

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Verified Customer

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Ashwin

Happy with your service.it took long time but finally resolved my problem. First Sears tech came, then plumber and then again Sears. But I admire all the techs those came because of their profound knowledge and admirable skills and intellectual interest in the problem and concern of the problem They went to the root of problem and very skillful. Thank you very much to Sears and Home warranty of America,

1 year ago

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Verified Customer

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Peter

I think they're great. I've had it for over 10 years. I've used them dozens of times and never a problem. Not a single problem. We needed a plumber and he came. He was extremely knowledgeable about what to do. He he was a terrific professional, nice person. There's some things that they could have chosen not to cover, but they went the extra mile for me. Whenever something's broken, they are able to find a service repairman quickly. And then they come and they fix it.

1 year ago

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Verified Customer

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Nathaniel

The lady that I talked to at Home Warranty of America was very understanding, understood my problem and my concerns, and handled it very nicely, very professionally I was very pleased with that aspect of it. They they were trying their best. I had an issue and it took them until this spring to finally get a technician out here. They made several appointments for technicians to show, but the technicians were no shows until finally about a month ago. We finally had a technician come out and fixed the problem very rapidly. It wasn't really Home Warranty of America's fault as much as it was the companies that they had contacted being no shows.

1 year ago

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Verified Customer

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Patricia

One of the times that I needed the service I had to call in a second time and the second representative gave additional information that was helpful. She answered my questions and it resolved the issue. The first rep didn't even seem like she took the time to look into it because she right away said no. I called HWA and they came provided the service and it was very costly but but it was done.

1 year ago

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Margo

I did have one professional who kept having to reschedule and it was a bit frustrating on my end, but when I called Home Warranty to follow up on it, they immediately followed up with the service provider. They confirmed what was going on and made sure that I had an appointment. So even when there was a problem, they dealt with it efficiently. Their customer service is is wonderful. The online service for booking appointments is wonderful and easy to use and when I've had to call in, the the people I've spoken to on the phone have been very knowledgeable, very helpful, very courteous, just all around, very easy and good to work with.

1 year ago

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Verified Customer

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Cristie

I renewed it a couple times since then because I like them. I had an issue with one of the servicers and as soon as I got in touch with the customer service department at Home Warranty, they got in touch with the company and it magically got dealt with. I had such a good experience with Home Warranty that I had my sister switch her company over to Home Warranty of America.

1 year ago

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Verified Customer

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Evelyn

Whenever I call them the customer service is good. They always send somebody out within a reasonable time to deal with my issues and the service is excellent. If they can't fix it they they replace it. The service is good. Very recently I had to have a washing machine fixed and it was a minor problem. The person was in and out and they fixed it and I haven't had trouble with it since.

1 year ago

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Verified Customer

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Michael

They sent out service rep just 2 days after reporting the A/C was broken. The technician repaired the outside unit and has us back to cool air within 45 minutes after arrival. We are very satisfied with the quick repair time, the professionalism of the technician, and that we only had to pay the deductible for repairs that would have been hundreds more.

1 year ago

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Verified Customer

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Cathy Monrovia, CA

I called, I explained the problem, I got an email from a plumbing company within an hour scheduling an appointment. The plumber showed up, was very courteous, attempted to clear the problem and could not. He made a call and told me when the next person with the needed equipment would be here. The next plumber arrived as scheduled, fixed the problem and said thank you to me. This all was Dad’s Plumbing.

1 year ago

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Verified Customer

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Vanessa Hackathorn Tulsa, OK

I've had HWA since I purchased my first home 8 years ago because my realtor insisted the seller pay for the first year. I've renewed every year since. Months ago I unexpectedly lost my job and had no money coming in and I called to cancel and a wonderful associate of yours gave me a few months grace while I figured out what was going to happen to me. You are the only company that seemed to care about me and my situation at that time. Everything is settled now and I still have this wonderful coverage!! I can't say enough good things about you!!

1 year ago

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Verified Customer

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David Boise, ID

Home Warranty of America gives us peace of mind. We know if we have a high-dollar problem in our home, they will work with us to solve the problem. For example, we began having dishwasher trouble recently. A repairman came out and installed a part that subsequently did not solve the problem. HWA is sending us a check for a new dishwasher. They give great service and we are very glad we got on board with them.

1 year ago

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Verified Customer

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Lisa Knoxville, TN

I have been very pleased. I had to use it very recently for a refrigerator repair. If I need a repair person locally, sometime it's very, very hard. But to have them as a backup to find somebody and get them here in a timely manner, get them to your home, it's just this is very beneficial. It saves me a lot of money. They've been very helpful with every issue I've had and I've had several, so I'm very thankful.

1 year ago

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Verified Customer

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John Las Cruces, NM

They're very prompt. They answer within 24 hours. The times that we've called them for service they they've been providing service within 24 hours. When we first bought our home, within about 90 days the compressor on our refrigerator went out and I called them. They came out the next day and repairman fixed the compressor and the refrigerator and we didn't have to do a total replacement and I was very pleased with their work and how fast it was.

1 year ago

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Verified Customer

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Steve Chillicothe, IL

Each time I've had to use them over the last couple of years, they just took one phone call and they took care of everything. I just had to pay my $100 deposit or not deposit. My dryer quit working after we moved here and it was about three months and they replaced it for us. I also had a garage door spring break and they sent someone out and took care of it right away and my ice maker in my refrigerator quit working and they sent somebody out and took care of that. Each time it only took one phone call. It's been well worth having the warranty service for the price that we paid for it.

1 year ago

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Verified Customer

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Richard Phoenix, AZ

The men who came out to work on my appliances were very, very nice and very competent. Two weeks ago my refrigerator that stopped working. People came out, they fixed one part of it, then another part of it went and they had to come out two more times to fix it and now it is fixed. It was sometimes very difficult to communicate with the people on the phone.

1 year ago

Home Warranty of America Reviews