Home Warranty of America: Read 1,635 User Reviews From Real Homeowners

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Verified Customer

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danny rothschild Reynoldsburg, OH

they dont really replace your exact item. they will reimburse you a percent of what needs to be replaced

1 year ago

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Tiffany Odessa, TX

Filed a claim on Fridge. It took 20 days for repair company to be assigned. We called had a company fix before and going to file repair amount. Would not pay.

1 year ago

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James Doyle Centreville, VA

25 minute wait time to reach a call center employee who cannot answer questions, except to read what is in the file. UNACCEPTABLE!

4 years ago

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Lisa Toms River, NJ

Worse company EVER! Customer service TERRIBLE! Can't understand a word they are saying! Can't speak to a supervisor! Still waiting for my sink to be fixed it has been 6 days!

5 years ago

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Anthony martinez Canton, MS

Had the service for 3 months. Made a service call on July 29th 2019, as of today sept 25th 2019 the above stove microwave has not been installed by them.

5 years ago

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Matthew Polk Flanders, NJ

Worst company and customer service I have ever dealt with. They do not have any local service people and when you get your own, they don't pay a dime. Run from this company.

6 years ago

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Diego Dominguez Riverside, CA

They denied my claim because I did not do a Home Inspection. But "yes" they took my money and hide the HI requirement in the little hard to read notes of the contract.

7 years ago

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REBECCA

So nice to know anything breaks down in your home it will be taken care of.

9 months ago

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Robert Sivulich Hobart, IN

Was speedy and efficient and nothing was wrong with air conditioner according to person.

1 year ago

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Marie Csanady Sterling, VA

I had issues with customer service reps. I was lied to and no one cared.

1 year ago

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Nicole O'Dell Kodak, TN

I have an open claim and no one has contacted me. I’m very frustrated.

1 year ago

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Teresa Selah, WA

Hard to get a service man out cuz they all know that AHW doesn't pay them

1 year ago

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christine Boice Charlotte, NC

Frustrated dealing with customer service

1 year ago

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Ron

Sometimes it's difficult to communicate it because English is obviously not their first language and something is lost in the translation a lot of times just like I have a claim from two months ago that hasn't been addressed yet. You have to call them to open a claim and then it might be two or three days until somebody shows up to fix your air conditioner. The gentleman that was assigned to come take it care of it could not reach an agreement with them to be a provider. And he called me and said I'm not going to come out. So that's the only drawback is the time gap and getting a repair done.

1 year ago

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Baku Plano, TX

Your scheduling team/staff/process way DOWN, extremely frustrating

1 year ago

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Kevin Nestor St Louis, MO

Don't like the replacement policy or time it takes

1 year ago

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Sherlyn

They failed to adhere to their contract.

1 year ago

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Cynthia

I am still waiting for ac to be repaired and it has been 10 days.

1 year ago

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Mike Slugocki Tampa, FL

The cost has gone up and the service has gone down.

1 year ago

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Terri Weaver Charleston, SC

Just purchased so far great! Price is very reasonable

1 year ago

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Hassan

Quick response and good service every time

1 year ago

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Aaron Senkbeil San Antonio, TX

It took over 9 months, 4-5 different companies sent out and 3 paid service calls for ONE issue. Incredibly frustrating experience

1 year ago

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Rowland

Pretty quick response. Work is done by professionals.

1 year ago

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Louis

HWA would not reimburse me for the installation of ductwork for the clothes dryer.

1 year ago

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James McEwen Mandeville, LA

Prompt technician assignment and thorough work from vendor.

1 year ago

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Marla Indianapolis, IN

He was friendly, knowledgeable and efficient.

1 year ago

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Terry Salazar Eagle, ID

It takes too long to find repairmen. Last one almost 2 weeks for our A/C

1 year ago

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Trish Jenkins Peoria, IL

Friendly and helpful staff, when getting my claims taken care of.

1 year ago

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Homer Porter Oklahoma City, OK

Easy to file a claim on line. Respond by email was quick.

1 year ago

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Ahmed Awad Alexandria, ALX

Great company and excellent support.. strongly recommended

1 year ago

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Beca M Sacramento, CA

Horrible company. Horrible customer service. Not helpful. Stay away from this home warranty company. It’s will be a waste of your money!!

1 year ago

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Gopala

Prompt in assigning technicians for claims

1 year ago

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Dan Levy San Diego, CA

Total trash, I would have been better not calling them & buying a new fridge than wasting $75 for them to not fix my fridge

1 year ago

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William Laurain Hobbs, NM

Terrible company, horribly incompetent contractors, terrible customer service. Save yourself the money and go elsewhere.

1 year ago

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Ricardo Bolivar Brownsville, TX

Great value for the money and excellent customer service.

1 year ago

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Sangho Lee Concord, CA

Our 3 electrical outlets were fixed in a timely manner.

1 year ago Edited January 10, 2024

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Verified Customer

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Portia New Orleans, LA

Customer service was the main reason that I gave the above rating

1 year ago

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James Round Lake, IL

Fast and reliable repairs, quality repairs

1 year ago

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Kathryn Kruger Wheaton, IL

Very fast and excellent technician. Thank you.

1 year ago

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Patricia Arlington, TX

I like the fast service I received to resolve the matter

1 year ago

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Daniel Richardson, TX

The claim was handled by a competent service technician.

1 year ago

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Joyce Lobbins Dallas, TX

Every time I turn a claim in it is not covered. Just a waste of money as far as I'm concerned to have Home Warranty of America.

1 year ago

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Verified Customer

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Rita Dallas, TX

Very prompt. Got my disposal taken care of.

1 year ago

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Jacob Fort Mill, SC

Courtesy, always wanting to be helpful. Thank s

1 year ago

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Mel Dinius Minneapolis, MN

No hassle, prompt service and knowledgeable technicians

1 year ago

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Latania Williams San Francisco, CA

Home warranty of America has great customer service.

1 year ago

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Laura Graybill Bremerton, WA

Great price and fast service when needed.

1 year ago

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Karen Olathe, KS

They have been on top of all my claims quickly!

1 year ago

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Gil Flores Tinley Park, IL

Customer service is great. They are very helpful

1 year ago

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Mitchell Denton, TX

They find service people that come out only to pick up the deductible. Have not been happy with any of the service people they have provided.

1 year ago

Home Warranty of America Reviews