Home Warranty of America: Read 1,633 User Reviews From Real Homeowners

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Sylvia Doggett Windermere, FL

I agree with Chris Butcher! A class action law suit might get their attention. My situation is far to extensive and frustrating to go into which HWA doesn’t seem the least concerned.

6 years ago

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J C

Horrible customer svc, experience with a emergency claim and found that a on call person spoke with svc person Mike and he told the on call person not to allow us to speak with anyone...

6 years ago

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Barbara Fritz

This company will not help you. They feel you to pay for your service the first $60.00 they contact them They will get someone to come out but can take up to two weeks. Awful company.

7 years ago

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Jill Castle Indian Trail, NC

Horrible. Vendor requested cash before finishing the job. No calls back from Customer Service after weeks of No A/C in the heat of Texas. Save your money. Do NOT use HWA.

7 years ago

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Nelson

contacted on 10/1/2017 no heat in my house and this company wants me to wait 4 days without heat! This an example of HWA's customer service, and the customer service reps. just give you excuses why they can't do their job.

7 years ago

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E. R. Austin, TX

This entity is a total rip off!!!! They consistently use obscure, holistic reasoning that could pertain to any situation and would allow them to obfuscate when repairs are needed

7 years ago

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Lily Jameson Columbia, SC

Their customer service is terrible, and they increase rates without even telling you. They also annoy you with sales calls, always trying to get you to buy other coverage that you don't need.

2 years ago

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L Turner Avon, IN

Affordable rates on deductible. Had no issues getting my defective appliances repaired and replaced.

2 years ago

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Carmen Quezada Phoenix, AZ

Very disapinted No response Delays when following up on claim

11 months ago

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Marie Csanady Sterling, VA

I had issues with customer service reps. I was lied to and no one cared.

11 months ago

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David

What they offer me is good, but it's nothing if they don't follow through. Not very professional.

1 year ago

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Robin Chaplin Orlando, FL

It's difficult to get the assistance needed

1 year ago

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Ty Rochell Victorville, CA

I did not like that I had a issue with plumbing and HWA did cover it.

1 year ago

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Anonymous

They never follow through with anything and they mislead you on what they tell you.

1 year ago

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Ruth Anne Lamantia Glencoe, MO

We waited eight hours at home for a repairman only to have it cancelled at the last minute.

1 year ago

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Chris

The worst thing is not being able to talk to the right people.

1 year ago

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Winston Wu Rosemead, CA

They are all about getting the $75 deductible even if they knew they won’t cover the repair.

1 year ago

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Tsvetanka

We got it, got recommended by our realtor. They promised us that when we use the Home Warranty, the only thing we have to pay is $75 for somebody to come to the house and inspect it and everything is going to be covered after that. Well, we've been without A/C all summer and it's been a very hot summer and we started that process since April. So for April and now it's September, we still haven't got even the people that came in to fix it didn't do anything about it. They sent to somebody that it took a little very long time for somebody to come to our house to check it out. The people weren't very happy with Home Warranty to begin with because it's hard. They dealt with them and they never got paid and and I'm assuming that's why we didn't even get our units fixed and we've been without A/C the whole hot summer.

1 year ago Edited September 13, 2023

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Verified Customer

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Ric

HWA gets a zero rating. I have two open work orders that the company refuses to resolve.

1 year ago

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Spencer Saint Charles, IL

You used to be able to get service with in 48 hours now it’s 2 to 3 weeks service time

1 year ago

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Nabil Echchari Chicago, IL

Delay on the schedule appointment for the technician visit

1 year ago Edited June 21, 2023

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Roberta Joliet, IL

Sometimes it takes 2 weeks to get somebody out here.

1 year ago

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Verified Customer

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Michelle Round Rock, TX

I had an A/C claim and the home warranty used every loophole possible to get out of paying it.

1 year ago

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Scott Rosen

Great service from plumber (Kwik Serve) and horrible service from technician to look at dishwasher (Adam LLC?)

1 year ago

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Feast Grazing Platters Mason, OH

They have the worst customer service!!!!! Horrible and rude. I don’t think they get any training what so ever. Looks like they are trained to be rude to customers.

1 year ago

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Mark Peng Walnut, CA

Very Good customer service. Contractor show up on time and got my AC repair.

1 year ago

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Danielle Coulanges

Expedited service. I was kept apprised of progress and resolution.

1 year ago Edited September 5, 2023

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Von Brown Duluth, GA

I like the level of professionalism of the tech that service my home.

1 year ago

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S Jaxxxon

My double oven was not working properly and the guy came in and fixed it. I'm very satisfied with the first experience.

1 year ago Edited January 10, 2024

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Shelley Windermere, FL

I don’t see home warranty following up with me unless I go into the app seems completely self service

1 year ago Edited January 10, 2024

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Will Lancaster, TX

I never used the company ya'll sent i pad ather company ya'll did not sent i needed it fix asap could ya'll refund me are credited the money to my account i payed $175

1 year ago

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Verified Customer

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Jason Chicago, IL

My furnace had a cracked heat exchanger. Home warranty replaced the furnace

1 year ago

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Seann O'Brien Sr TX

The monthly premiums are too high, it’s a hassle filing a claim, and coverages have decreased.

1 year ago

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Verified Customer

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Kathy Pascagoula, MS

Authorization to vendors seems cumbersome and delays the service in my most recent services.

1 year ago

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Verified Customer

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John Boise, ID

I had no heat and the temperature was below freezing ... I should not have needed to wait until the next day for service

1 year ago

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Stephen Berger Shreveport, LA

Left me hanging in a covered emergency, then when I asked to speak to a supervisor they dialed in a rival company. Pissed Coldwell steered me into this company.

1 year ago

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Verified Customer

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Angelina O'Grady Charlotte, NC

This warranty has been very efficient. Great customer service

1 year ago

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John Ng North Brunswick, NJ

I like that they outsourced the issue to local highly rated technicians

1 year ago

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Charles Gerrish

Takes forever to schedule work, didn't cover one of my biggest expenses, considering cancellling unless monthly bill is lowered as its becoming too much and a waste of money.

1 year ago

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Verified Customer

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barry oliver Royse City, TX

Opened claim for LG Washer on February 10th. It is now April 12 th and Washer is still not fixed. 60 + days since claim was submitted and have no status

1 year ago

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Verified Customer

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Joyce Koestner Minneapolis, MN

Always there for me. Love the fact that I have them on my side.

1 year ago

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Inge Grayslake, IL

I’ve never had an issue getting anything fixed or repaired.

1 year ago

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G. Dwayne Johnson Birmingham, AL

I could have gotten someone to fix the dishwasher for less than $100 and in a timely manner. Home Warranty made little effort to provide the promised service.

1 year ago

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Verified Customer

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Lisa Chesterfield, MO

If I could rate them a zero , I would! They never have technicians to send you and getting reimbursed from HWA is close to impossible- stay away from HWA

1 year ago Edited January 10, 2024

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Nhat Lake Mary, FL

fast scheduling, no long wait and the technician came and repaired very well

1 year ago

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Mike B Alpharetta, GA

I had a water leak that was denied. The reason they gave was vague and unrelated to my problem. Total scam would not recommend them to my worst enemy.

1 year ago

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Verified Customer

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Jo Cotten Redlands, CA

It is pricey however it is cheaper than having to pay full price.

1 year ago

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John Ducimo Charlotte, NC

They were very helpful and able to give me assistance I needed.

1 year ago

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Gary Quick Spring, TX

Ease of use of the service. The customer service people are really good.

1 year ago

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danny rothschild Reynoldsburg, OH

they dont really replace your exact item. they will reimburse you a percent of what needs to be replaced

1 year ago

Home Warranty of America Reviews