Home Warranty of America: Read 1,633 User Reviews From Real Homeowners

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Verified Customer

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Anonymously

Initially satisfied with the service, my experience declined after the company was bought out. Issues with payment and poor customer service have left me frustrated, especially with a recent water heater replacement that took too long and was poorly handled. However, a recent pool service was satisfactory. Overall, inconsistency in service quality is concerning.

2 months ago

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Anonymously

The service has been hit or miss. While I had great experiences with small issues, larger problems like my air conditioner and refrigerator took far too long to resolve. After multiple repairs and delays, I was left waiting for replacements longer than expected. Overall, efficiency needs improvement for major appliance issues.

2 months ago

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Carl

I rarely have issues with my home warranty, so I can't provide a fair assessment. When I did need assistance, it turned out I didn't need their help after all. My experience with claims has been frustrating, especially when coverage disputes arise. I wouldn't recommend this warranty service based on my experience.

2 months ago

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Arnetta

I had a good experience with customer support when I called about an issue. They answered my questions accurately and provided a solution promptly. Additionally, when my pool pump needed replacing, a vendor was sent quickly, and the problem was resolved within a few days. Overall, I'm satisfied with the service.

2 months ago

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Verified Customer

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Eugenebarbarara

I've generally had a positive experience with their service. They respond to my inquiries well, and my recent warranty claim was handled efficiently. A vendor was sent promptly to fix my pool pump, and the technician was professional. Overall, everything went smoothly, and I'm satisfied with their support.

2 months ago

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Verified Customer

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Denise

I had a frustrating experience with customer service; they were unhelpful and avoided my questions. Additionally, when our AC broke, they refused necessary repairs, forcing us to pay out of pocket. However, I had a positive experience with a technician recently, showing that service quality can vary widely depending on the staff.

2 months ago

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Verified Customer

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Peter Saechao

I called about a leak in my front lawn not realizing that it wasn’t covered in my policy and the customer service representative on the phone with me was very helpful when explaining to me where in my contract it was stated. I was disappointed and it probably transferred to my speech but she was still very professional when speaking with me so I can’t complain.

5 months ago

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Verified Customer

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Patricia

I was pleasantly surprised to hear that Choice is now the "sister" company. After 10 years of paying monthly payments for coverage, this was the first time in a very long time that a service provider was scheduled to come out right away. He solved my oven heating problem the next day with the new replacement heating coil. The calls I have made in the past with HWA were difficult. It would take several calls to get a service provider scheduled, then, there are many providers that wouldn't work with HWA due to past negative experiences on their part.

5 months ago

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Verified Customer

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Anonymous

I recently contacted customer service about an issue with my refrigerator's ice maker. Despite their efforts, the problem couldn't be fixed due to a Samsung brand issue. However, I appreciate the prompt and professional service I received. The representatives addressed all my concerns, even though the ultimate problem was out of their control. Overall, I am satisfied with the customer service experience, despite the issue remaining unresolved.

5 months ago

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Verified Customer

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Deborah

I am extremely satisfied with the service provided by this company. The response was quick, and my issue was resolved within a few days. The technician fixed the leak in the pan of my air conditioner in the attic and promptly applied for a new one. Overall, the entire process took only about 4 days. I highly recommend their services for any HVAC needs.

5 months ago

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Verified Customer

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Shirley

Easy, friendly connection. Well versed in the trade. Very helpful in providing information about the work done. Courteous.

2 weeks ago

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Ronaldo

Good morning Jessica, my rating of one star is due to poor service. I am disappointed and not pleased. I haven’t had my electricity fixed and still awaiting the technician to arrive. I try to call and never receive a reply.

3 weeks ago

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Verified Customer

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Sierra

I had a frustrating experience with customer service. Whenever there's an issue, it feels like they always side with the technician and blame the customer. Recently, I faced a situation with my garage door opener where they only covered one repair, leaving me to pay out of pocket for the rest. Overall, very negative experiences.

1 month ago

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Verified Customer

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Barbara

I had a mixed experience with customer support regarding my warranty claim. Initially, I was misled about coverage, which caused confusion and frustration. After a technician finally assessed the situation, they found the leak was not under the slab as claimed. Additionally, there were issues with the plumber's payment that didn't align with what was promised. Overall, communication needs improvement.

1 month ago

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Verified Customer

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Anonymously

Customer support was slow, but the technician who eventually arrived was knowledgeable. Recently, I experienced issues with my oven and a major AC breakdown that took weeks to resolve during the heat. Overall, the service could improve in responsiveness, especially in urgent situations.

2 months ago

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Verified Customer

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Anonymously

I found the service a bit challenging to access initially, but once connected, the technician was prompt and resolved my air conditioner issue efficiently. However, my experience with the plumbing service was terrible; the technician was unqualified and unhelpful, leading to further complications. Overall, mixed feelings about the services provided.

2 months ago

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Verified Customer

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Maggie Walker Matteson, IL

I had a frustrating experience trying to get help online, as I couldn't reach anyone when I had questions. However, I recently used the service again and was pleased with the quick response and resolution of my issue. Overall, my latest experience was positive despite the earlier challenges.

2 months ago

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Verified Customer

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Kala

I've had mixed experiences with my home warranty. Initially, communication was poor, and I faced delays with repairs, which left me frustrated. However, my recent interactions were much better, with quick responses and efficient service. It's a hit or miss, but when they get it right, it's impressive.

2 months ago

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Verified Customer

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John

I had a frustrating experience with my warranty services. I was without air conditioning for an unreasonable time, and my service charges increased significantly. The first technician was unreliable, but the second one was excellent and resolved my issue quickly. Overall, I'm disappointed with the service and the lack of support.

2 months ago

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Verified Customer

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serena connally

The coverage provided by HWA is very good. Plumbers, appliance repair people, AC technicians arrive, do their thing and all you pay is the service fee. The service for the initial claim and making appointments is frustratingly slow and unaccommodating.

3 months ago

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Verified Customer

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Jesus Castaneda

The locksmith came the next day, rekeyed our locks, and gave us four keys. He even helped us set up the touch key pad. He was polite, and it took him about one hour to complete the job.

3 months ago

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Delacey Bailey

It would be nice if the customer can help find a technician to come out, although the company dispatch one in a timely manner, the appointment wasn't scheduled for another week and my a/c was out in the middle of summer. So if any changes can be made that is definitely one. Other then that I was been a loyal customer for 3 years now. So thanks for being there when I need to call.

5 months ago

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Verified Customer

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Robert

I had a great experience with this company. They are incredibly organized - I called, they scheduled an appointment, and they arrived promptly. The technician fixed my garbage disposal in just a few minutes. I was impressed by their efficiency and professionalism.

5 months ago

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Verified Customer

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Roy

I am highly satisfied with their service. They have promptly fixed issues with my A/C, washer, dryer, toilet, and ceiling fan. The technicians are efficient and reliable, ensuring my appliances are back in working order. I highly recommend them for any home repair needs.

5 months ago

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Verified Customer

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David

I had a great experience with their customer service. My refrigerator wasn't cooling, but they had a technician out the next day to fix it. It only took two days in total, which is fast compared to other services. I'm happy with the quick response and repair.

5 months ago

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Verified Customer

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Shellie Leavenworth, KS

The last repair I had done on my oven was good. The technician was friendly and professional. Appointment for diagnosing the problem was done within a week. Parts were ordered and the repair was done 2 weeks later. However, the claim I submitted before this one, where I had a leak under my kitchen sink was horrible!! It took over 6 weeks just to assign the claim. A week or so later an appointment was set up to diagnose the problem. The technician was supposed to show up between 8 am and 3 pm. He showed up at 5 pm. No "I'm sorry I'm late," nothing. I needed a new faucet. He said he could come back the next day at noon. I went out and bought a faucet. He never showed up the next day. Never called. Nothing. He showed up the following day at 6 pm. I told him to leave, we were canceling his service. I called HWA and told them to assign me another technician. Took awhile to get another plumber scheduled. I did finally get the new faucet put in. I had been using a bucket under my sink for 3 months.

11 months ago

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Verified Customer

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Sean

I do not like how you have to file multiple claims for each individual thing and you pay $75 per claim just to have them come and put a cap on our water heater that doesn't even work it still leaks and we still have a bucket under it. What did I pay $75 for? I could have found a random lid and done that myself while achieving the same results.

1 month ago

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Verified Customer

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Anthony Lancaster

There’s no real customer support it’s the worst experience I’ve ever had dealing with virtually any company! They are all about the fine print and do nothing to help. I literally had to contact the service provider to get my AC replaced after 2 months of going back and forth!

1 month ago

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Verified Customer

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Sue

I found the service helpful overall, but the technician who arrived was not as effective. I had a situation where I needed the locks changed, and while they came in and programmed them, it felt misleading as they didn't actually change the locks. I expected more clarity and better service.

1 month ago

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Verified Customer

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Jason

I appreciate the prompt communication and scheduling for my appointments, which allows me to connect directly with providers. However, I've faced issues with coverage and inconsistent information from customer service. While my AC unit was replaced under warranty, my hot water heater claim was denied despite prior assurances. Frustrating experience overall.

2 months ago

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Verified Customer

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Jim

Customer service was unresponsive and not very helpful. After a technician assessed a leak, he never returned to fix it, leaving me frustrated. It took multiple attempts and technicians to resolve the issue, leading to delays and additional fees. Overall, a very disappointing experience.

2 months ago

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Verified Customer

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Carmen

I had a mixed experience with the home warranty service. While small issues were handled quickly, major problems like my refrigerator took an excessive amount of time to resolve. The lengthy wait for parts and settlement was frustrating. I wouldn't recommend this warranty due to the difficulties in handling bigger claims.

2 months ago

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Verified Customer

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Andrew

I had a frustrating experience with customer service. They promised upgrades to my policy that turned out to be false, and I received little support. Recently, I faced issues with my dishwasher and water heater replacements; the offers were far from reasonable, and unexpected costs arose. Overall, I am disappointed with the service and the lack of follow-through.

2 months ago Edited September 24, 2024

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Verified Customer

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Robert

I had a positive experience with customer support; they were timely and helpful. I also needed some repairs done on my refrigerator, which was handled efficiently. Overall, I'm satisfied with the service provided.

3 months ago Edited September 18, 2024

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Verified Customer

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William

I had a terrible experience with customer service. They misled me about my policy upgrade and gave me the runaround without any real answers. I also had issues with my water heater replacement; they didn't provide what was promised and charged me more than expected. When my AC broke, they refused necessary repairs, forcing me to pay out of pocket. Overall, very disappointing service.

3 months ago Edited September 13, 2024

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Verified Customer

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Alexander Feyne

Never thought I would be glad to have home warranty, but when I needed a new AC, they were able to get a company out to me, and the cost was much more bearable than had I been on my own without them.

4 months ago

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Keith

Better than most other warranty companies I’ve tried but still super difficult. They never want to payout or replace anything even when it’s a 17 year old refrigerator with multiple bad parts. Left me in limbo after two claims that someone came out and said the compressor was bad but guess that was too expensive so they did nothing at all. The third time I paid my fee to send someone, they finally worked with us after the tech reported three different parts that aren’t even available for purchase anywhere anymore. Still took weeks to authorize to pay me $900 hahaha. So I can now afford a portable fridge to replace my stainless steel, French door in the main kitchen but not a single fridge of standard size and spec would come close to that price. Oh, a month later and my check for $900 still hasn’t shown up. Roughly 15 hours of phone time and face to face with techs is required of a home owner for every claim. Good luck!

4 months ago

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Verified Customer

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MEL

Thank you for asking for feedback. We have found that filing a claim is exceptionally easy! That is a very good thing. Unfortunately, we’ve also found that the vendors are usually the lowest bitter. We’ve had two good visits and one no-show, reschedule, no-show again. This has frustrated us. That is why we are not exceptionally happy with the vendor choice. The process is easy, the communication is sometimes difficult because the claims representatives speak English with a very heavy accent. We noticed that all the sales people are American and speak American English.

4 months ago

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Verified Customer

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Charles

Professional company. In my opinion, I feel long-term subscribers should get discounted monthly price adjustments. But every time I have an issue. They respond. Explain. Fix. Thank you Home Warrenty of America.

4 months ago

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Verified Customer

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Robyn

Quick response to my problem. The service men were wonderful and handled the issue quickly and kept me informed on what they were doing. Wish I would have had HWA a long time ago. Thank you!

5 months ago

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Jacqueline Whittle

I placed a repair concern 4 weeks ago. I am still waiting on a contractor or the company to contact me. I have home warranty insurance to repair what needs to be repaired and I feel a 4 week wait to fix my a/c duct work is not acceptable! I went into my attic and did a temporary fix before I placed my order. This is not the first time I was expected to find my own contractor and then submit to HWA for approval on service. I have had appliance repairs which I am happy with. It’s the lack of a/c & heating service that I am disappointed in

5 months ago

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Tom

The last time I had to use my warranty, it was a disaster. The technician they sent out didn't have a clue how to fix the problem, and when he couldn't figure it out, he just disappeared. It was a waste of time and left me frustrated and without a solution. I expected better service and expertise when dealing with warranty repairs, but unfortunately, that was not the case.

5 months ago

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Anonymous

I had a bit of a slow experience with this service. They were quick to find a plumber for me, but had trouble with an electrician. Overall, the process was a bit frustrating and took longer than expected.

5 months ago

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Verified Customer

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Kerry

I recently had an issue with my dishwasher not draining, so I contacted customer support for assistance. They sent someone out to fix the problem.They were able to resolve my issue in a timely manner.

5 months ago

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Anonymous

I have had a great experience with their customer service. Every time I called, I received the help I needed promptly. I've used my warranty multiple times, and each time they provided detailed explanations and assistance. I highly recommend their services.

5 months ago

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Verified Customer

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Aroloye

The service was a bit slow at first, but the Home Warranty lady who signed me up was very helpful in resolving the issue. Once she stepped in, things went smoothly. Overall, I would say it was a positive experience.

5 months ago

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Peter

I had a great experience with this company because they were efficient in getting the repairs done. I needed my air conditioner replaced and they were able to send a team promptly. Within a week, the issue was resolved. Overall, I am satisfied with their service and quick response to my needs.

5 months ago

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Verified Customer

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Angel

I was impressed by how quickly they responded to my request for dryer repair. When I called about the washer, they promptly scheduled a technician who came and fixed it on the same day. Great service!

5 months ago

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Donna

It was really just sort of a series of an unfortunate event, but we called in two or three things. Over a period of time, it was just misunderstandings, but they had a feeling thing I needed replacing. It was the heater in the bathroom with the exhaust fan. And so in trying to get that sorted out, my sister got sick and died and I just couldn't call him back or go online or do any of the things that I should have been to follow up. But, then they just closed the claim and that was frustrating. We paid somebody $85 to come and look at it and I just started over. Part of it was my fault, but part of it was their fault as well. They do send people to come and fix things and so far, although one of them has been capable and done a good job and you know, so I still don't have a heater in the bathroom, but I think someone's working on it. So we'll see how that comes out. It seems like they have a little bit of trouble communicating, but I have a 3-year agreement with them, which I can cancel at any time, and I don't plan to cancel it.

8 months ago

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Kurt

Today when I called them, the nationality of the guy that spoke to, I could hardly understand him, he knows English, his accent was so strong. I just couldn't hear everything he said, and that's not uncommon. It does seem like they have some technicalities that are deceptive. For example, I had a water heater replaced, and the guy gave me a quote and everything was fine. And they said they'd cover this much. And I go, "Why are you not paying 400 and some dollars?" They said "Because of the pan and the other thing. " It was the pan for the water heater and the two types are like $30. And you replace, to get take them apart and replace them anyway. So basically, they had a technicality written into their contract that allowed them to charge 400 and some dollars for $25 worth of work or product. And it's just a way, a deceptive dishonest way of not paying for the water heater. Then they did the same thing on my furnace.

8 months ago

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