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Margarette Secreto Spring Hill, FL

It was good except for the fact that the installer was waiting for authorization and was about to leave without installing a new garage door opener because he hadn’t heard back from the company. I called the company and was told it was approved. I found out later via email that it was approved before I contacted them. The installer assumed that you would get back to him.

8 months ago

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Verified Customer

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Tonya Miller Waldorf, MD

Great customer service quick on setup claims to make there customer feel at ease just the whole process communication is great all around HWA is like a blanket on a cold day. Keep the customers warm and cozy while the do all the work for you.

8 months ago

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Keith Georgetown

Everything went well Quick fast the best experience I had with a wanted company

3 weeks ago

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Emad Haddad Fontana, CA

As a first-time homeowner I wasn't sure how much maintenance actually cost. HWA allows for peace of mind that if I get a leak under my sink or the AC goes out I'm not scrambling to find a professional or out thousands of dollars trying to get it fix. I just put in my request to HWA and they will send someone out to take care of it. Most recommend HWA for the first year of homeownership but I'm definitely keeping and renewing this membership.

9 months ago

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Mari Batavia, IL

I have maintained my HWA warranty since I moved in 2015. I have had a few instances where it has been very helpful in finding a qualified person for a repair while being responsible for my deductible of $100 only. I have an important comment /suggestion: When submitting your claim request, be VERY detailed in what the problem is, what your concerns are. I say this because the company Service person that accepted the HWA claim request, that comes to your home can ONLY correct the exact problem stated on the Claim # you were assigned. If the service person feels there may be a bigger issue to deal with, it would be at the homeowners expense if the service person goes over & above. The service person cannot really suggest additional repair. I experienced this with a plumbing issue, Pipes needed rodding as opposed to just having a kitchen sink backing up, but a kitchen sink backing up, was what I reported to HWA. Had I been more detailed & the claim was written up with my detail, it would have eliminated the need for the 2nd visit after 8 days. The plumbing company needed to come back out 8 days later & treat the 2nd service as a new claim causing me to pay an add’l $100 to the plumbing company to rod out pipes which was part of the initial sink back-up problem. Both plumbers did what was needed both times, they worked hard, one left at 9pm on a Saturday as an emergency call after the other rooms had sewer back ups. Just a word of advice, so far the problem seems to be solved, I have to assume there are no broken pipes underground, the last plumber explained what he did should have corrected the problem. Lengthy review, but sharing this for others using the home warrant service. They are very good, just be detailed!!

9 months ago

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George Roberts

Generally overall decent experience with home warranty of America. However had some experiences in which the warranty did not cover certain expenditures as a recent plumbing and dishwasher claims in which I incurred the total cost of repair. Also my garage door a few years back it replaced only the springs and I paid over 600 dollars for a new motor and recently paid over a 1000.00 for another new motor. That being said they covered a part for my heater/furnace and have helped me in other instances. I had to replace hot water rank 12 months ago but decided to go through the manufacturer without contacting HWA. I think as a homeowners insurance company they attempt to do their best generally. Have had some negative experiences when calling. However some good ones as well

10 months ago

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Wendy

They have reasonable rates and wonderful service. And also a nice plan for protection for my home appliances and things like that. My hot water was nonexistent and I needed a new hot water heater, they found me the proper plumbing company that would install the hot water heater and did it efficiently and quickly. My air conditioner has also leaked and stopped working, and in Florida, that's not very habitable to be able to live comfortably. They've been able to send the A/C technicians quickly and resolve the problem. So I'm very happy with the home warranty.

10 months ago

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Theresa Rufrano Paradise Valley, AZ

I’ve placed 3 claims with HWA in the two years I’ve had the contract. The first two claims were handled to my satisfaction. I am having some difficulty with my current (3rd) claim. It is difficult to get in contact with the repair service. They don’t answer their phone. The message says the mailbox is full and you can’t leave a message and there is no option to send a text. All it lets me do is send my phone number with no message. Very frustrating. Finally The technician came on the day scheduled. All he did was record the serial number and tell me they would call to schedule the repairs. I paid the 75$ service call bout shouldn’t have since he made no repairs and I don’t know when the work will be completed. I called HWA. The representative was very helpful and explained the claim had been approved and the technician is waiting for parts. It would have saved time and frustration if the repair company had made contact with me and provided that information.

10 months ago Edited January 1, 2024

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Johnathan

I put in my claim on one day, the very next day they had a technician out here to resolve the issue. The young lady I spoke with on the phone when I called in took the time to find a company to resolve the issue before I had to sit around and wait a couple of hours for somebody that could take the ticket. She actually spoke with some of her companies outside the area and got somebody out here immediately.

11 months ago

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Zach Buche Minneapolis, MN

So far 6 months into my warranty I’ve had nothing but good experiences from HWA. Every problem has been solved within a couple days and the $100 copay is reasonable. I will preface that by saying I have the platinum package that came with my home purchase so results may vary between plans and locations. Overall though, HWA in the Minneapolis region has been great.

11 months ago

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Soraya

They're pretty attentive, they're pretty responsive, only have one vendor that I really didn't didn't care about. But overall, that's internally, it's great customer service, great support. I've had to call more than one and they were just always willing to to help get resolved to whatever issue I had. The latest one was for a leak in the air conditioning. They sent someone out, they called me when they had had the problem locating of a contractor. They gave me a solution in case I couldn't wait for them to find the contractor. I ultimately just waited. And when they took the contractor out, it was great service, great contractor. And the response to the claim was quick.

11 months ago

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Kaitlyn Hutchings

Quick turnaround, price of the home warranty and the number of items covered by the policy

1 month ago

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Elvira Mancuso

Took over two weeks for someone to come out to check my air in the hot summer. Sears was horrible. Then ABC was sent and did a great, quick job

1 month ago

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April Brasfield

Quick appointments, professional service techs. would improve customer service and follow up service calls

1 month ago

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Kathie

My clothes dryer wasn't working. I could put the clothes in and I pushed the power button. It would just make a click and nothing would happen. So I called and I think it was like the next day later in the day the gentleman showed up and he took the board out and said there was something wrong with the board. There was one part that was burned or something but he put it back in and he said I should be back within 24 to 48 hours with the new board. Then he called me to tell me that they were going to someone would drop the board off because he didn't have it at his facility, so the very next morning the board was dropped off and later that same day, which was the next day, he came and he put the new board in and everything was fine. I can do everything online. Few years back I would have to call and speak to someone to, you know, put in a claim about something and now all I have to do is go online, put my customer number in and put, there's questions there that you answer and I get an email with my claim number and then usually within 24 hours, well 24 to 72 hours, I'll get another email telling me who will be out and then I get a call from the person and it's it's just really simple. You don't have to stay on stay on the phone while listening to music because you know you're on hold, you just go on the computer and you place your claim and you do it that way and it's so much faster.

11 months ago

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Jennifer

They've always been extremely responsive to any issues I've had. They've kept me informed of the status of the progress, of whether they're finding a technician or you know any other issues that come about and the techs, the technicians that they've sent have all been very good at what they do. The technicians that they've sent out have all been diligent about finding out what the issue is and correcting it. An example was when I had an electric issue where the switch wasn't turning on what needed to be turned on and the technician was able to follow the wires and find out what was going on and correct the issue. They've been very responsive with you know any issues I've had.

11 months ago

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Michael

I've had it for a lot of years. I had it down in Florida and then when I bought a house up here I came with another warranty and then once that one ran out I switched back. It's just hard to get ahold of somebody sometimes. I'm waiting for my fridge, they still haven't found the door for it. It's a it's a flex fridge, so there are four French doors. And I guess they're waiting for a manufacturer to make one or something. They scheduled to come back, he fixed the ice machine the first time and then he ordered the door. Well, he had trouble ordering the door because it's a newer fridge, so he's having a hard time finding it. I guess you have to go straight to Samsung, and Samsung isn't making them, so I still haven't heard anything for a while. That was about six weeks since the first time he was here. And then it was going to be a few weeks, three to four weeks to the appointment and hopefully the door was going to be in by then. Well, the day before the appointment I got a message that they're still looking for the door and I could go on the website to, to see any updates and they'll contact me whenever.

1 year ago

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Rickie

Sometimes it's difficult to get a supervisor when you need one. If you can get a supervisor, they're very good at their job. I have my pool pump went out, so I called them and they assigned a technician. It took him a month and a half to get here, not their fault, the technician's fault. Then the technician installed a faulty pump was mad because Home Warranty of America did not want to pay him for installing a faulty pump. So I've been without a pool pump since May 2nd. I called him again today, home warranty service and they assigned a new technician but as yet, they haven't got a hold of me.

1 year ago

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Julian

They're pretty informative and they try to help you out as much, they tell you about all the deals that they they'll give you and you know, it's it's always like a quick call too. It's not like it's complicated or anything like that, it's pretty easy to get claims done in all of them. We needed to use it for our plumbing because we were having a backup backup plumbing issues and then when we called they spent over a plumber help us, help us fixed the clog in our drain. And they came, it was only, you know, they only charged us the service fee, so it wasn't expensive. They fixed our our drain and then they, the plumber even recommended some other things for us to do in the future for to prevent it from having and all that. It was pretty overall easy experience. Easy, cheap, quick. I haven't had any problems yet and they're always they're always ready to help us out.

1 year ago

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Anonymous

I've found that the people who come, every single one who comes very professional, clean and explain everything to us. You know, like when the guy came to fix the air conditioner or the plumber came to fix the garbage disposal, the hot water heater, they explained everything to us each step, and it was very quick and they dealt with you guys about replacement and everything and it was very easy for us. And we didn't have to worry about it. We used it just last month when our air conditioner failed when it was 9000 degrees out and I said to them, you know, I really need somebody to come right away. My husband has medical issues and the person came the next day. One time we had a little issue with communication and and kind of went back and forth, but other than that it's been wonderful.

1 year ago

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Shirley Euless, TX

I was very impressed with HWA this holiday season. My hot water heater went out on the night of 12/23/2023. I called HWA on 12/24/2023 to place a claim. A vendor was assigned within 2 hours! The vendor came out the morning of 12/26/2023 in the morning, took pictures and sent them to HWA for approval. By early afternoon the claim was approved by HWA for a new water heater. A new hot water heater was installed on the morning on 12/28/2023. All I had to pay was the $75.00 initial fee to the vendor then $300.00 for the items that were not covered by HWA like new faucets, hoses etc. Everything went so quickly and smoothly I was really impressed.

1 year ago Edited January 10, 2024

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Athena Florissant, MO

The sewer start backing up and I had to call to have someone to come and unclog the the sewer. He was very professional. They got right on it and sent someone. He did a great job. He left the house clean after of what he did, which was great. Then I had to use it for a shower pipe that was leaking in the basement and that person was the same, very knowledgeable, very professional. He came and he soldered the pipe at first it still had a bit of a leak in it. He came back when I called him and he fixed it, he came and replaced the the pipe. My experiences were were good, even if when it was something still going on they came back to fix it to make sure it was right. So that I appreciate it.

1 year ago

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Paige Antioch, TN

They have been very cost effective and reliable. The response Is very timely. You can follow up on the website which makes it easy to track where things are with the client. My ice quit working and they got a tech out within that week and the tech was very friendly and honest and tried to repair it and the first time they worked on it they didn't repair it. But at no additional cost they figured out what was broken and fixed it, and it's been great ever since. I feel like the people that they contract with are very honest and trustworthy people and they call you very promptly and work with you to set up an appointment. So it's just it's just a really user friendly company with people who truly want to solve the problem

1 year ago

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Tristan Bludworth

Every claim I’ve had to submit has been a nightmare. AC goes out, 2 weeks to get a tech out. Dishwasher goes out, the offer next to no money to replace. Choose another warranty company. For my most recent repair, I chose to pay out of pocket instead of dealing with them.

2 months ago

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Tom Metzmaker

They advertise that they cover AC units and then in the fine print excludes the only part of the system that would cost more than the $75 service fee (compressor). They spend more time and effort seeking to get me to renew than they do resolving my claims.

2 months ago

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Martin

So far, a plumbing service call has not provided satisfaction. The plumber did not show and did not respond to repeated calls. We will see how this resolves.

2 months ago

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Katrina

HWA so far so good! They select the best technicians to service your need and customer service is good as well.

2 months ago

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Ricardo

Customer support was lacking, with limited options and delays in response times. While some representatives were helpful, others were not. It took 5 days for a small repair on my water heater, leaving me without hot water. Overall, the experience was disappointing, especially considering my background in managing customer service teams.

2 months ago

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Wendy

First of all they disapproved my first claim because something broke right after I got the coverage. It's really out of my hand that that happened a week after my coverage started. Secondly, the way they set up the way you pay your service fee is very annoying. Especially when it's a rental property. I just spent over 2 hours. Being on hold at two different places and then being told there's nothing they can do. I don't live at the property and I don't want them to leave when they get there because there's no way for the owner to prepay Sears. This is really stupid.

1 month ago

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Jacob Navarro

HWA BROKE THEIR END OF THE CONTRACT! I filed a claim for a broken dishwasher multiple technicians came out and told me it’s beyond repair and HWA should replace it but they never did. They sent me 4 technicians in 4 months until they finally closed my claim because the last technician said he saw a cockroach (which wasn’t true) and that he couldn’t work on it. Apparently HWA ignored all the other reports of my broken dishwasher needing to be replaced but as soon as the last guy said he saw a roach. They closed my claim and denied my replacement because the contract states they wont take responsibility for insect infestation caused damages! The dishwasher was broken 4 months prior to that! Worst experience I’ve ever had dealing with their representatives. Took forever to get answers and then I get denied.

1 month ago

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April

The customer service was great, except, they tried to push the whole 80 key insurance, I mean, the 80 key home security and it's just like they're being very persistent. And it kind of got annoying. I needed to do the routine on the thing, it says free routine but I still got charged the cost. But even said when they put it through that we'd have to pay the $75, but on their their initial paperwork, they put it free routine.

5 months ago

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Lawrence

We were getting a new water heater recently, and we had a lot of trouble. We did get in touch with the company and the warranty company did order it, but they didn't get in contact with the plumbers and we waited about 2 weeks to get that water heater in. The company they sent, the plumbers, we like them a lot. I just don't know what happened over those 2 weeks, but it was it seemed like it was too long.

5 months ago

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Joseph

My furnace, there were like the flames igniting so they came in and were able to figure out what it was and give me a new piece. I was able to get my appointment a day early as well.

5 months ago

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Elizabeth Hayes-McKeirnan Las Vegas, NV

I don’t like when representatives don’t communicate well beyond a script. It disrupts efficiency, wasting time and money. I don’t like that, I as the paying customer, must pay extra service fees, and take extra time from work/life to accommodate when some technicians don’t do a good job. I pay home warranty for a service, if I’m not the one who gets to select the technician, then the warranty company should work to make me satisfied when something has gone wrong…

6 months ago

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Gary

When we had some plumbing issues recently; a leaking toilet and garbage disposal , the two were taken care of expediently and expertly by the plumbers you advised for us. Thanks

6 months ago

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Kevin

Your customer support that I spoke with yesterday was argumentative, failed to listen to the logic I was trying to present and did not resolve the issue. It was very recent and it just happened over the last week. I tried to use my warranty to repair or replace a hot water dispenser on my kitchen sink in a house I just bought, I have a warranty that came with the house, tried to use it to repair this appliance since it was not working. And the plumber that came to fix it said he needs to get approval from you folks, in order to move forward to make the repair. The next thing I heard was from Home Warranty saying "We're sorry, but your unit was installed improperly, and because it was installed improperly, we are not going to honor your claim." I called the plumber who was here and asked him if he told Home Warranty that this was improperly installed and he said, no, he didn't tell you folks that nor did he think it was improperly installed. I tried to present that argument to the customer service representative. He simply kept repeating the same response, which was that your experts determined from photographs that it was improperly installed and therefore would not honor the claim. I'm not likely to recommend you folks at all unless we can resolve this.

6 months ago

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Pam

The last time I used it, we got service from someone very, very quickly, and it was done very quickly. We had only one bad experience, and that was a faucet, trying to get a plumber out here. It took after 2 to 3 weeks of trying to get them to send somebody, I had my son-in-law do it.

7 months ago

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Joseph

I used it last year for an air conditioner system and took them like two months or over a month and a half to get a technician here. But I've never had that problem before, you respond within a few days.

7 months ago

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Cody

I've already claimed the three of them. They were pretty easy to get in contact with, but sometimes the person they sent out cancelled. I tried to file for a new furnace, but they denied that. I guess they didn't see the problem

7 months ago

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Barbara

We have a gas leak in our air conditioner and heater. And we got them to come out and evaluate it. We got hooked up with a repair person. They came out, they took care of it, resolved it quickly, no problem.

7 months ago

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Francisco

My furnace was giving me problems and I called them and they came. They set up an appointment really fast. I've only had to call you guys in two instances, and both were good, so I've never had problems.

7 months ago

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Amit

I have used 3 times. 2 times last year, and 1 time this year. This time the experience was extremely good because it happened during the winter freeze. I have some of my A/C downstairs, but the heater suddenly stopped working. So, it was 30, 25 degrees Fahrenheit. So I submitted a request, and within 48 hours, it was resolved.

7 months ago

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James Crystal Springs, MS

My built in microwave oven went out New Years Day. I contacted them, they sent out their service repair man, didn't fix it, they sent out another service repair man from a different company 2 weeks later had to order parts and another appointment set up for 2/9. It's been over a month and I've had to pay out $150. In service call fees ($75.00 for each service call ) even though it was the same appliance issue. It's been over a month and I still don't have a working built in microwave. I use a microwave daily so yes I went and bought a cheap countertop microwave.

7 months ago

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Carver Challenger Calumet City, IL

Finally an insurance company that doesn't rush to drop you! They are great. Professional, prompt, attentive and effective. Thank you for the years of coverage. Looking forward to many more!

7 months ago

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Kenneth

I had to use it for problems with my furnace. And they have some trouble finding people in our area to help with that. They didn't want to work with a home warranty company. After a while, I did find somebody, and the problem was corrected.

7 months ago

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Melissa

Customer support was just respectful, they did told me exactly when I called in regards to follow up on why my machine part was taken so long they explain that it was being ordered and how long the process usually takes so they didn't leave me in the loop.

7 months ago

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Wallace

Washer broke late Dec. submitted and was able to get contractor on 22Dec. Made assessment to order control panel motherboard with follow up to install 9Jan. Contractor was a no show, no call, text, email unable to contact no response. Called HWA. They said try email as they they just spoke to him. 36 hrs later they responded with new date 17 Jan and advised parts had not arrived for 9Jan appt. No show for Wed 17 Jan appt, unable to call, text, email, no response. GHOSTED 2X by HWA preferred contractor. Called HWA demanded new contractor. Reassigned to Sears Service team. Arrived 20 Jan Sat, re assessed same problem, ordered part will install 6 Feb ….hopefully. About 50 days without washer so far.

7 months ago

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Genevieve

Last time when we tried to get a hold of people in customer service and figure out why nobody was responding to our claim, we were given the runaround. We had water flooding and backing up in our basement and so it caused a lot more damage than it needed to. And we're still dealing with all of that and that happened around Thanksgiving. It didn't have to get that bad if somebody would have responded and let us know why nobody was showing up.

7 months ago

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James

Great follow-up time. It is an easy process to submit the warranty claim. Once approved, everything was set up properly with a vendor or a service department. And everything was taken care of and paid for by home warranty.

7 months ago

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Bernie

They showed up when they were supposed to and fixed everything they were supposed to fix. So I thought they did a great job. I've recommended the home warranty to other colleagues that I work with because I'm in the real estate business.

7 months ago

Home Warranty of America Reviews