Home Warranty of America: Read 1,633 User Reviews From Real Homeowners

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Verified Customer

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Paul

I recently moved into my new home and took care of getting insurance. Unfortunately, my AC unit had issues with the motor burning out. I appreciate the recommendations I received on how to handle the situation. Overall, the support has been helpful during this transition.

1 month ago Edited October 23, 2024

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Verified Customer

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Jason

I had to call and wait for assistance, and while the customer service was great, the resolution process took far too long. I did utilize my warranty, but it involved working with vendors who subcontracted the work. Overall, I appreciate the help but found the experience frustrating due to the extended timeline.

1 month ago Edited October 23, 2024

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Lisa

I recently reached out for customer service regarding my warranty experience. Overall, it has been satisfactory, though I did encounter an issue that required me to pay out of pocket. Despite that, I managed to resolve it without hassle. I'm currently focused on getting another car, so I appreciate the assistance during this time.

1 month ago

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Verified Customer

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James

I've had to call multiple times for unresolved issues, which is unacceptable. My warranty claims have been complicated, with unclear agreements and unhelpful referrals to handymen who don't work with the company. Since the company changed hands, getting assistance has become much harder, and despite several visits, my air conditioner still isn't fixed.

1 month ago

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Verified Customer

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Merle

I found the service helpful overall, although I had an issue with one technician. The process was easy to use, and they promptly addressed my garage door opener spring issue. However, I was misled about the lock change, as they only programmed the existing locks instead of replacing them.

1 month ago

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Verified Customer

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Betsy

I had a great experience with customer service; they were responsive and handled my needs promptly. I'm currently using my warranty for a plumbing issue, and they seem ready to assist. Previously, they arranged for a contractor for an electrical problem, and everything was resolved smoothly. Overall, I'm very satisfied with their support.

2 months ago

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Verified Customer

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Beverly

I've had a positive experience with Home Warranties of America. They promptly addressed my issues, often the next day, even during holidays. Their service has been reliable since I started using them, and I appreciate their quick response times. I felt supported when my AC broke down, and they resolved it swiftly. Highly recommend!

2 months ago

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Verified Customer

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Harold

I've found it challenging at times to get the right technicians for repairs, which can lead to delays. However, the service team is generally prompt in their responses and has sent skilled technicians who have done great work. Overall, while there are occasional hiccups, repairs are typically completed in a reasonable timeframe.

2 months ago

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Verified Customer

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Glenda Barnes

I had a mixed experience with the service. Initially, it was hard to navigate the system, but once I got through, the technician arrived promptly and fixed my air conditioner without issues. However, the automated system was frustratingly slow. Overall, the service improved this time compared to my last experience.

2 months ago

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Verified Customer

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Rodney

I've had a great experience with customer service; they are very responsive and helpful. Recently, I used my warranty for an AC issue, and the vendor was prompt in addressing it. I'm currently utilizing the warranty again for a plumbing issue, and they are ready to assist as soon as I schedule a visit. Overall, I'm impressed with their support!

2 months ago

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Verified Customer

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Jonnie

I had some unresolved issues and found it difficult to reach customer service. Once I finally got through, the experience improved, but overall, it was a frustrating process. I've only used the service once, and while they did send someone to help, I wish the initial contact was smoother.

2 months ago

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Verified Customer

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Brenda

I had a terrible experience with a plumber who couldn't communicate and incorrectly advised us on our faucet installation. We ended up hiring a proper plumber the next day to fix the mess. It was a frustrating ordeal. On another note, we're currently filming final headings.

2 months ago

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Verified Customer

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Christopher

I had a frustrating experience initially with the service, feeling unsupported and lacking feedback. However, after a recent use, I was pleasantly surprised by the quick and effective resolution of my issue. The turnaround time was impressive, and I encountered no problems this time around. Overall, a mixed experience.

2 months ago

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Verified Customer

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Anonymously

I had mixed experiences with the service. While one technician was helpful and resolved my issue efficiently, another was a fraud, leading to a frustrating situation that required me to seek help elsewhere. Communication was also challenging at times. Overall, my recent experience was better than the last, but there's still room for improvement.

2 months ago

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Verified Customer

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Anonymously

The service response time is decent, usually reaching out promptly for repairs. However, I've experienced delays in getting technicians to complete the work, and one issue remains unresolved after the initial diagnosis. While they do communicate, the follow-through on repairs could improve significantly.

2 months ago

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Verified Customer

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Jill

Customer support is accessible but can be slow. My experience with the warranty service for a hot water heater was frustrating; the assigned company was far away and rescheduled multiple times. The technician's late-night request to use my bathroom was unprofessional. Overall, it felt like a lack of reliability from the service provider.

2 months ago

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Verified Customer

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Garland

I had some unresolved issues but overall, my experience was positive. When I needed to use my warranty for my air conditioning unit, the response was prompt and efficient. A technician arrived quickly and did an excellent job. I appreciate the quick service and quality work!

2 months ago

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Verified Customer

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Anonymously

I had a positive experience with the customer support team. The technician was professional and knowledgeable, resolving my issue efficiently. They replaced my sink faucet quickly, and I appreciated their timely service. However, I did have some concerns with my oven's temperature regulation, but overall, I was satisfied with the service.

2 months ago

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Verified Customer

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Dorothy

Customer support can be slow, but they eventually helped with my warranty issue. Unfortunately, the service company they sent was unreliable and unprofessional. The technician showed up late and caused inconvenience. Overall, the experience was frustrating and left me questioning their reputation.

2 months ago

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Verified Customer

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Laurie

I had a great experience with their customer support; they were very helpful and responsive. When I needed to use my warranty for a rekeying service, they came out promptly and took care of it efficiently. Overall, I'm very satisfied with the service provided!

2 months ago

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Verified Customer

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Sharmin

I had a great experience with the service! They were very responsive and quickly rekeyed my house. Additionally, they efficiently fixed my fridge leak. Overall, I’m very satisfied with their prompt and effective assistance!

2 months ago

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Verified Customer

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Delinzer

I had some issues with customer service, as I struggled to reach anyone for questions. However, when a technician came to resolve my problem, they handled it very professionally. The service for my sink faucet replacement was efficient, with prompt estimates and quick follow-up. Overall, a mixed experience but ultimately satisfactory.

2 months ago

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Verified Customer

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Patricia

I haven't had any recent communication with tech support, so I can't comment on that. However, I was impressed with their prompt response when I needed assistance. Their timely help made a significant difference for me. Overall, I'm satisfied with the service provided.

2 months ago

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Verified Customer

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Joseluis

The service was responsive, though there were some issues with referrals. I had to reach out for repairs on my fridge, which they handled well. I've also utilized my warranty recently for other repairs, and overall, my experience has been positive despite a few hiccups.

2 months ago

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Verified Customer

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Yvonne

I reached out to customer support for an issue and they resolved it promptly. I didn't have to rely heavily on their services, but when I did, they were effective. I also had to use my warranty recently and was pleased with the quick response. Overall, a satisfactory experience with customer service.

2 months ago

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Verified Customer

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Stephanie

I had a great experience with customer service. They were very responsive and assisted me promptly. I recently used my warranty for my air conditioning unit, and the technician arrived the next day and did an excellent job. Overall, I'm very satisfied with the timely support and service provided.

2 months ago

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Verified Customer

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Chris

We have used the home warrently a couple times since moving to Missouri. They were easy to work with. The companies sent to us were prompt and professional, and our issues were handled with the same prompt and professional manner. The only out of pocket expense was what was contracted. Keep up the great work.

2 months ago

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Verified Customer

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Patrick

Everything. Appointments were not on time. Quality of service was horrible. I had to keep getting the same person to come back, bc my problems never got addressed the first time. This company seems like a scam.

3 days ago

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Verified Customer

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Deejay

Home warranty is worth it !!! At time we think well I’m not going to have an issue or this not going to happen to me and once it does you waste more money out of pocket to do it yourself or hire someone else to fix it. While with home warranty you make a claim then they get back to you and it covers . Just keep in mind they do have certain things in home that it covers so always double check which plan you have . Other than that , only a small fee has to be paid which is better than an overall cost . They will get in contact with you really quick and customer service is great with scheduling your appointment they will work with you . I would totally recommend it , especially for first time home buyers and keep renewing it .

5 months ago

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Verified Customer

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Kit

I liked it. Here is a 'funny' story for the reader. I called because my Kenmore dryer stopped drying. Those things don't break down, but mine did. I tried along with another person to correct the issue before calling you, but not no luck. The friendly person came out to take a look and after pulling the appliance from the wall, he started to laugh. As it turns out the exhaust vent piping was extremely long and lint was clogging up the ventilation causing the dryer to fail. We laughed, I paid up and cleaned out the pipping after reducing the size and removing all the 'stuff'. The man was very friendly and I am grateful that it worked out okay!

5 months ago

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Verified Customer

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Reyna

They denied my claim based off past issues and not existing issues. They didn’t get a second opinion. When I paid out of pocket it ending up being an easy fix. When I had my appeal meeting the person I was talking too didn’t have the right info and started talking about thing in my inspection report that had nothing to do with the claim. It was very unorganized and to top off I was out of a kitchen sink for 3 weeks waiting on them. Never again!

3 weeks ago

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Verified Customer

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Don

I found the customer service nice, but getting in touch was a challenge. I ended up paying out of pocket for repairs because submitting all the required documentation was too much hassle. The process felt overwhelming, and I just wanted to avoid the stress of dealing with the home warranty company.

3 weeks ago

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Verified Customer

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Malicia Wilson

If I could rate this a zero, I would. The customer service has been absolutely awful. I was given an appointment to have my washer repaired (already paid the $100 deductible) and no one came. Then I was told it was rescheduled for today after waiting for 4 hours last time. The claim information still lists the first date and I have not heard from any vendor saying they are coming today. I don't know the vendor or any details who is supposed to come today - only your response to me that they are coming but the details on the claim have not been changed. I am sitting here with a washer that is not working properly and should be covered by the warranty. I have paid the deductible already to HWA and cannot seem to get anyone to care that we still don't have it repaired or communication that is correct. This is by far some of the worst customer service I have ever encountered.

1 month ago

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Verified Customer

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Michelle

They truly stick to their word and make it easy to file a claim, they use reputable companies that don’t try and upsell anything and get the job done.

1 month ago

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Verified Customer

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Raymond

Things are terrible. Been using Home warranty of America for five years. I have a heating and air unit that I service regularly whenever I have an issue it takes 5 to 10 days to get a contractor out and when they show up, they’ll just Band-Aid the problem with minimal work as possible. I’ve always been told by the warranty company that if I had a problem they would cover it even if the unit failed. Now I’m having problems again this winter I’ve been 12 days without heat finally got a email from them telling me I owe $950 because they don’t cover the work. The contractor is requesting to be done. I’ve gone through multiple conversation with them regarding what is covered never been told I would have to pay more than $100 out-of-pocket. A couple years ago I was going to cancel my coverage and go with another company they assured me I would never have to pay more than $100 out-of-pocket and now I have this $950 bill from the technician. I would have to say this company ranks as one of the worst. I’ll be going back to Choice home warranty had better experience with them on my first house

1 month ago

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Verified Customer

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james kraft

This is the worst company I have ever dealt with. I made 3 claims in 3 years, and had to fight every time. It took 7 weeks for them to get someone out to fix my garage door, then they denied my claim. A week later they approved it, but I had already paid the company the entire bill. I still haven't gotten reimbursed. My a/c blower fan quit. They denied that claim also by saying it wasn't normal wear and tear. They finally gave me 400 bucks on a 1500 dollar bill. I pay by the year and they won't reimburse me for the rest of the year so as soon as it expires I am never ever gonna use or recommend them to any one.

1 month ago

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Verified Customer

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Brian

I had 3 different AC companies come out for the same thing. First they approved a new unit then the company did not want to do the job so a new company came out and we had to start from the beginning. Second company made an excuse they could not access the air handler. 3rd company came out and they replaced the R22 compressor with a new one and the contractor used the wrong freon which now ruined the whole system. The warranty company admitted the fault but would not take responsibility for THEIR contractor. If you Google the contractor you see he was arrested for swallowing bags of marijuana to elude capture. Great people they have coming to your home. I presented at their request estimates to replace the unit which was $7400. They only wanted to pay $2880. With much threats they finally agreed to $$4850. In the beginning they wanted me to pay for modifications when is clearly states in my contract that I paid for a contract that included modification. STAY AWAY, their goal is not to pay but to rather to things the cheap way.

1 month ago

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Anonymously

I've been without a refrigerator for a month due to poor communication from customer support. After paying for a technician to assess the issue, I was told the parts would be hard to find, and when they did locate some, they were used. The technician refused to install them. I'm still waiting for my air conditioner to be installed as well. Very disappointed with the service.

1 month ago

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Verified Customer

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Rick

I had a mostly positive experience with timely and effective service from the maintenance team when I moved in. They addressed my HVAC and plumbing issues promptly, despite some initial hiccups in scheduling. Overall, the staff was great, and I appreciated their responsiveness and professionalism.

1 month ago

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Jennifer

I've had mixed experiences with customer service. They respond quickly, but often just provide information that's already online without much help. I had a leak fixed, which was great, but I've also faced repeated issues with my microwave despite multiple visits. Overall, I appreciate the promptness but feel the effectiveness could improve.

1 month ago

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Tinsley

I've had a frustrating experience with customer service. Communication has been poor, and I'm still waiting for my refrigerator to be fixed after a month. I paid out of pocket for a technician who suggested getting a new fridge due to hard-to-find parts. They tried to use used parts, which the technician refused to install. I'm still without a fridge.

1 month ago

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Judy

I found the service easy to use and efficient. They were prompt in addressing my garage door opener issue, showing up just a couple of days after I reached out. I usually rely on my warranty when appliances break down, like with my washing machine and dishwasher, and this experience reaffirmed that choice.

1 month ago

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Praveen

I had mixed experiences with service calls. Initially, I struggled to get through to anyone, but it improved recently. After multiple visits from a less competent technician who only replaced parts, I finally got a reputable GE technician who fixed my refrigerator. The plumbing service was prompt and satisfactory. Overall, some technicians need improvement.

1 month ago Edited October 23, 2024

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Harold

I've had a frustrating experience with my home warranty provider. Despite years of service, getting issues resolved has become increasingly difficult since the company changed hands. Communication is a challenge, and I've had multiple visits for repairs that remain unresolved. The service feels unreliable, and I find the fees unreasonable. Overall, I'm disappointed.

1 month ago

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Daniel

I found the service effective and quick in creating a case for me. However, I was frustrated when they changed the date on my claim, leading to additional costs for the same issue. On a positive note, when I had problems with my water heater, they promptly connected me with a contractor who resolved the issue efficiently.

2 months ago

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Kirkland

While the customer service experience can be challenging, once you manage to reach them, the support provided is satisfactory. However, the initial struggle to connect with the service department can be frustrating.

2 months ago

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Verified Customer

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Gary

Customer service was frustratingly slow, leaving me feeling unsupported during a recent AC issue that took weeks to resolve, especially in the sweltering heat. Additionally, I was disappointed with the low offer for my unrepairable dishwasher, raising doubts about how to get it replaced properly. Overall, my experience has been quite unsatisfactory.

2 months ago

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Victoria

I had a mixed experience with customer support. While I was willing to provide feedback, I felt uncertain about the process. On a positive note, my refrigerator repair was handled quickly, and I appreciated the prompt service. Overall, there's room for improvement in communication.

2 months ago

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Greggory

I had a mixed experience with the service. While I rated it fairly due to some outsourcing issues, I did face some appointment flakiness. On a positive note, I utilized my warranty recently for both my air conditioner and electrical system, which was helpful when my AC broke down.

2 months ago

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Joseph

Customer service was unresponsive and unhelpful, making it difficult to resolve issues. After a leak in the garage, multiple technicians were sent but the job was never completed properly, leading to frustration and additional costs. A technician for air conditioning was a fraud, requiring me to seek repairs independently and fight for reimbursement. Overall, a nightmare experience.

2 months ago

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