Home Warranty of America Reviews
6.7
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Alex
I had a frustrating experience with customer service. Reported an issue, promised quick response but no one showed up. Had to spend money at a laundromat while waiting for a part to be ordered. Disappointed with lack of urgency and communication.
2 months ago
Verified Customer
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Michael
The customer service experience was disappointing and ineffective. After multiple attempts to resolve an issue, I have decided to cancel my service. The denial of service a few months ago was a frustrating experience that ultimately led to my decision to discontinue using this company.
2 months ago
Verified Customer
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Judy Huntsucker
The process was smoother and more efficient than I thought it would be.
1 day ago
Verified Customer
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Kurt
Today when I called them, the nationality of the guy that spoke to, I could hardly understand him, he knows English, his accent was so strong. I just couldn't hear everything he said, and that's not uncommon. It does seem like they have some technicalities that are deceptive. For example, I had a water heater replaced, and the guy gave me a quote and everything was fine. And they said they'd cover this much. And I go, "Why are you not paying 400 and some dollars?" They said "Because of the pan and the other thing. " It was the pan for the water heater and the two types are like $30. And you replace, to get take them apart and replace them anyway. So basically, they had a technicality written into their contract that allowed them to charge 400 and some dollars for $25 worth of work or product. And it's just a way, a deceptive dishonest way of not paying for the water heater. Then they did the same thing on my furnace.
5 months ago
Verified Customer
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Donna
It was really just sort of a series of an unfortunate event, but we called in two or three things. Over a period of time, it was just misunderstandings, but they had a feeling thing I needed replacing. It was the heater in the bathroom with the exhaust fan. And so in trying to get that sorted out, my sister got sick and died and I just couldn't call him back or go online or do any of the things that I should have been to follow up. But, then they just closed the claim and that was frustrating. We paid somebody $85 to come and look at it and I just started over. Part of it was my fault, but part of it was their fault as well. They do send people to come and fix things and so far, although one of them has been capable and done a good job and you know, so I still don't have a heater in the bathroom, but I think someone's working on it. So we'll see how that comes out. It seems like they have a little bit of trouble communicating, but I have a 3-year agreement with them, which I can cancel at any time, and I don't plan to cancel it.
5 months ago
Verified Customer
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David
When we call them they've been very responsive to us, gotten back to us pretty quickly. We had an issue with our toilet, basically smelling. We first bought the house, we called them up to see what was going on with it. And they sent a tech out within about 2 days. They sent us the information about the tech, and then they came out in a couple of days and then fixed the toilet up pretty quickly. So I'm pretty impressed with that.
5 months ago
Verified Customer
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Shaji
They were very customer oriented and they helped me with the solutions and scheduled the repair on time. And all the communication was very good, too. My water heater was not working and I didn't know what the problem was. So the technician came and he checked, and he was able to find what the problem was. It was the clip, the overload, he reset it, and then I started getting water.
6 months ago
Verified Customer
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John Metairie, LA
GREAT SERVICE IN PROVIDING VENDORS FOR SPECIFIC REPAIRS...EXCEPT "SEARS REPAIRS "...which does not confer with the client as far as date and time for repairs. Sear s gives a particular date (2-3 weeks later) AND expects someone to be at the repair location from 7:00AM-6:00PM AND WAIT FOR A CALL TO ACKNOWLEDGE WHEN THE TECH IS TO ARRIVE---totally UNREASONABLE!
6 months ago
Verified Customer
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Christine
It sometimes takes too long for them to actually get somebody out here for repair, by going through due process and scheduling a visit. The most recent one was that we were having a problem with our furnace in the attic of our home. The technician came out, identified the problem, and ordered the part. Another technician came by in a few days and replaced the part of the circuit board and the furnace. We've actually used them quite a bit for various systems in the house and a pool, so it's all been pretty positive.
7 months ago
Verified Customer
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Gopal
The support was really quick, friendly, and they resolved my issue, in no time. My garage door wouldn't open up. I believe the technician told me the spring was broken. So he did come and he took care of it right away. I believe I'll recommend the Home Warranty to my friends or relatives if they need it. I really like the way they deal with the customers and the support they have.
7 months ago
Verified Customer
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Tanya
I had a furnace that was 15+ years old, and I was just having a routine service and we found out it was in bad shape. So at that point, I actually opened the claim they provided a technician. They opened the claim that I requested quickly, and then the turnaround to get somebody out to actually investigate the problem was within a day or two. They confirmed what the servicing company identified and they were quick and responsive.
7 months ago
Verified Customer
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John
They got to the job right away. The person that came out was very, very nice, very knowledgeable, and he gets the job done. Our dishwasher wasn't emptying, and the guy came out and told us to try something, like a thorough cleaning, and then we had to call him out again. When he came out we had done the thorough cleaning, but it still would have a little bit of water, but then he was able to fix it.
7 months ago
Verified Customer
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Misty
Very quick response time, quick scheduling time, and the professional was great. My garbage disposal was not functioning. I put the recall in the very next day I received an email with the scheduled technician for a couple of days later. The scheduled technician came in. He looked at it real quick. He knew it needed to be replaced. He went out, called, got the approval, and had the replacement unit in his truck. He came in, fixed it, and that was the end of that. Everything was just very fast. I thought it was all fabulous.
7 months ago
Verified Customer
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Laangela
I like their professionalism. When I first moved to my home, our water tank went out, they came out and observe and found out that I needed a brand new water tank, which they replaced. I just recently used them about a week ago for my garbage disposal that had worn out. So they came and replaced it. The only problem I have is when you talk to a representative, it's hard to understand because they have broken English. That's the only negative thing that they have, outside of that they are exceptionally well.
7 months ago
Verified Customer
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Sean Brown Dublin, OH
Very easy to file a claim, which was handled quickly and to my complete satisfaction. I would maybe like to be able to confirm appointment times, but that's on me, since they give you the option of booking your own person as long as they're licensed and insured, so I could have done that. The whole repair took less time than I thought it would, and with no headache. Highly recommend!
8 months ago
Verified Customer
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Honore Raz Palatine, IL
As first time home owners this service has been enormously helpful in finding reputable vendors and efficient vendors for fixes. It has easily paid itself off in the first year.
I will note that scheduling communication vary - but we work from home so this has been easy to accommodate (they usually just assign a date and time). I could see this being harder to navigate for those who physically commute to work.
8 months ago
Verified Customer
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William
Several years ago, the cooling system upstairs , the cooling system for the upstairs, a man that I guess you know you all called on to come out here and take care of it. He was just impossible. It had nothing to do with home warranty. I think you all probably discharged him. But on a positive note, gosh, we we've had technicians out here, one time our freezer wasn't working properly. We couldn't get water or ice out of the dispenser or anything. And the nicest gentleman, this has been several years ago. I think he's done some other work, he replaced the microwave and oh gosh, it seems like he, he worked on the refrigerator a couple of times. But very polite, very efficient, you know, it just went like a breeze. And this last guy that came out about our downstairs unit, he is so respectful and he's not afraid of my barking dog and he's efficient. He tells you what time he'll be on site and he is, he's just really great.
10 months ago
Verified Customer
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Oscar
Customer service is good. People with good skills. They can walk you in and give you some ideas about what is the best to do. I've already had a good experience with the guy that went to my house. I had a guy that went and and fixed the my washer and that was probably the software got stuck or something. He went to my house, fixed it, but he told me that I'm gonna need another person to go with the software to update the software. But the washer is working now with no problem, so hopefully it's going to be there forever. Excellent, excellent person, very friendly, he knows everything about the refrigerators.
11 months ago
Verified Customer
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Michael
I've been through many companies, and long story short, you are highly recommended by someone we know and trust and she's a realtor in our area. And after looking at the rates and everything else and what was covered and her recommendation, we went ahead and contacted the company and I was very well pleased with the way they handled themselves business wise. People very, very knowledgeable, very helpful. We had a situation come up with our tankless water heater and I was a little bit disappointed the first tech they sent out. He stated this unit that we have has a gas leak problem. It's kind of a situation where you know, is it dangerous? I don't know. He never came back to do anything with it and my claim was denied because I didn't have proper documentation or inspection. I'm living in an almost 10 year old house. It's a fairly new house and I mean what documentation would I have or an inspection report what I have stating that the unit was in good order for none and they denied my request. We didn't have proper documentation because we like that looked into.
11 months ago
Verified Customer
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Mike
We live in lower Alabama. We were having hundred-degree-plus days for a week and one of the air conditioners just wasn't doing the deal. So I turned in a request for service early on a Monday morning, and got the request confirmed by late morning and late afternoon. A service Rep called to confirm he'd be here the following day. I don't know how it gets better than that. It wasn't what we had to play phone tag or anything like that. It was an immediate response. Came up with someone within hours who called back and confirmed that they would be in the next day. Excellent, I mean very quick response. I think it's a little pricey for the number of calls that I've had over the last five to six years, but every time that I've had a service Rep come from Home Warranty of America, the people have always been prescreened so when they show up, you know they're professionals and they know what they're doing.
11 months ago
Verified Customer
Review Source
Rebecca Hedrick
Filed a claim online, technician arrived the next day during the scheduled time and easily completed the repairs
1 month ago
Verified Customer
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Amy Kite
I received an appointment quickly, and the technicians were very knowledgeable, kind with my pups and professional.
1 month ago
Verified Customer
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Jim Davis
We personally have used this warranty more then five times once on Father's Day, and they fixed our problems every time
1 month ago
Brian Zloch
This was VERY disappointing. I have had HWA for 5 years without issue. Until now, my air conditioner went out on July 31st late afternoon and I contact them to get it repaired. Didn't hear from a HVAC until the next day. August the 1st. I was informed they are not coming till Monday August 5th around 3-4 pm. So I call the hvac company, it was Sears and YOU CAN NOT talk to a person at all. Then i call HWA. And told them to cancel that call and resubmitted to get a different company that can come sooner. The next one reopened same thing Monday the 5th between 6-8pm. So I called them them to see if they could come sooner and was told no because they are located in Lansing Il, and I was in Plainfield Il, and they had another Plainfield job scheduled for Monday the 5th. Because I was an hour away they put them together. So took matters in my own hand a called a Hvac company to come out on Friday the 2nd. They billed me $1100 and some change. So I contacted Hwa to request a reimbursement and was told this was not preapproved repair! I explained no one could come out until Monday the 5th late afternoon. And was told they can not reimburse me. I explained it is 97 degrees out we need air. Then I was told they do not provid emergency services! then I expanded 6 day is not considered EMGENY service. Then I request to speak to a hire up. Then was told me there isn't one. this went on for 15 minute. Until finely gave me a number that went back to company and had to asked to be transferred to someone then I got a voice mail and left a message to get called back by a F&^ken computer to schedule a phone appointment to speak to another person. I finely got the call and I was feed the same bullshit I got for the other customer service rep. on the phone.
I have spent $550 -$650 ever year for 5 years and they could give 2 shits.
Save your money and DO NOT USE THIS BOUGUS COMPANY!
4 weeks ago
Verified Customer
Review Source
Dennis
I had a water heater issue which needed to be replaced per the vendor who assessed it. Despite approval by HWA, it’s took over 3 weeks with constant back to back between the vendor and HWA. The case managers do not respond to emails or pick up calls while their call center which is outside the country appears unable to help. I will seriously reconsider my renewal with them.
Of note, I ended up paying for a new heater and seeking a refund from them, which they refunded only 50% of the cost.
2 months ago
Verified Customer
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Vanderson Murça
It is very convenient and comfortable to have a company like HWA to support on our application and other equipments. Very easy and helpful.
2 months ago
Verified Customer
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Joyce Burch
The company addressed my issue promptly. The technician was very professional and knowledgeable.
Customer service was great.
2 months ago
Verified Customer
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Jeff Peterson
If they do cover the appliance that is broken it takes a month for someone to come. If it cost to much they will give you a egift card to buy a new appliance however it isn't for the full amount and it takes another 30 days to get it.
2 months ago
Verified Customer
Review Source
Tommie
I recently had an issue with my washing machine and contacted customer service for assistance. Unfortunately, they informed me that the problem was not covered under warranty, which was disappointing. Additionally, the replacement part they sent was unfamiliar and I was not allowed to use my preferred repair person. Overall, I was dissatisfied with the service provided.
2 months ago
Verified Customer
Review Source
Derrick
Prompt service, my hot water heater was replaced quickly and at a reasonable cost. The job was fantastic, highly recommend.
2 months ago
Verified Customer
Review Source
Desiree
I had a frustrating experience with customer service when my microwave wasn't working. Despite explaining the issue clearly, they sent an electrician for an electrical problem, costing me $200. Disappointed with the service.
2 months ago
Verified Customer
Review Source
Aaron
I've had a frustrating experience with their claims process. There's a lot of confusion and poor communication. They denied my claim twice without informing me, and now I've given up on it. The lack of transparency and follow-up is disappointing.
2 months ago
Verified Customer
Review Source
Richard
I am extremely frustrated with the lack of response from customer service regarding issues with my garage door opener, stove, microwave, and water system. Despite being covered by warranty, I have spent $2000 on repairs due to my lack of computer skills to navigate their online system. This experience feels like harassment and I am left feeling helpless and unsupported.
2 months ago
Verified Customer
Review Source
Julie Iromuanya
I appreciated the ease and efficiency of the process. I filled out the form, a technician was dispatched immediately, he fixed the problem with my washer, and the case was closed.
5 months ago
Verified Customer
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Kim
I mean, a lot of the time the people, they don't seem to understand exactly. You can't understand hardly what they're saying. So sometimes it makes it a little difficult to it's for them to understand what you're trying to say and what you're trying to do. I know a lot of companies are using overseas or other countries for service, and that's what they do. And just so that you feel, you need to speak to somebody who can understand what you're saying, and you can understand what they're saying. I needed to use my warranty for my furnace, last month. And you have to wait until they find a contractor to take the claim. But I asked them why would have someone new come out who knows nothing about this furnace? Why wouldn't you have the person who installed the furnace come out? They said they don't do that. That they should be able to have you use the same people, so you don't have all these different people coming working on your products.
5 months ago
Verified Customer
Review Source
Yu
My furnace heater was broken. I think the timeframe is about the final technician come back fix, I'll say like one week to two. It's a little bit longer than I expected, but now it's not like not able to accept at all. The timeframe it's a little bit longer, but I like the service.
5 months ago
Verified Customer
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Anonymous
The representatives that I was dealing with were very clear and concise. I called the representative that initially when I purchased the house, and she was super nice, very detailed, thorough, and it made it easy and she also gave me the information. And it was very, very simple for me to use the warranty program when my pool pump broke.
7 months ago
Verified Customer
Review Source
Amy
The worker was very good, it just took a long time to get the people out here to do the work. I understand that's because there was a big weather event and there were lots of customers, but I didn't have running water for 17 days. I have used it several times and have always had very efficient, competent, pleasant, and polite folks to come and do the work. I had the garage door opener repaired and several plumbers have been out, and they've all been exceptionally good experiences with the people that came.
7 months ago
Verified Customer
Review Source
Jason
It's not that they don't provide the customer service. I just have a hard time understanding the representative. I have an open claim right now, and everything is running smoothly. We're just waiting for the part to come in. It was done in a timely manner.
7 months ago
Verified Customer
Review Source
Sheila
Because you have been good to me and everything that I needed. I've used my warranty for my water heater and everything that was right there, and worked out. Everything was positive and I got a new water heater. I had no problems. Anything broke down you're always there to come out on time.
7 months ago
Verified Customer
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Nicole Park Ridge, IL
At first I thought that HWA was a good thing and that they were really interested in the well being of my house appliances and such. From day one there was communication, contractor and scheduling issues. I'm not a person who believes in just good enough when fixing or repairing something. I also know how things work, where to get parts and how to fix things too. One of the most annoying things is the price of coverage going up each year with the benefits decreasing. The renewal persuasion, sweet talking and slight strong arming to make me renew each year was pretty comical. I'm glad my policy is lapsing at the end of March and I won't have to deal with lack of customer service knowledge, waiting days to get a service scheduled and questionable repair jobs that I have had to correct myself. Unless you have some major stuff you know is going to go wrong in your house or you have no knowledge of how to fix things then maybe HWA is for you. Just be prepared to wait, be frustrated and have to be on your toes with all the subcontractors and questionable ethics.
7 months ago
Verified Customer
Review Source
Kenneth
The woman that I dealt with, though I didn't get the answers that I was looking for, was very professional and very informative. She did her best. The last 2 times I've had to use it, my refrigerator that went out and the dishwasher went out. I would have certainly been appreciative if we would have gotten anywhere close to the value of these appliances. The money they offered was 30% of what it cost us to replace these items. So I'm looking for a home warranty when this thing expires, I did buy it for 3 years. I'll be looking for somebody who gives me more of a replacement value than just 30% of the value of the replacement product.
7 months ago
Verified Customer
Review Source
Guillermo
I don't get any real answers when I ask questions. I just get whatever is printed on the website, no details. I just recently had to file a claim for my washing machine. A service guy came out and he said it costs too much to repair so then I gotta buy out. But Home Warranty doesn't explain two things. One, they don't explain why they came up with the value they did, because it's not enough to pay for a new washing machine. And then two, they can't really explain to me why I have to wait up to 30 days to receive the payout when I need a washing machine now. So now I am out of a washing machine for a couple of weeks until I get the payout, and I still have to pay extra, so it almost doesn't make it worth it to use Home Warranty.
7 months ago
Verified Customer
Review Source
Pauline
The tech that came out was very knowledgeable about what he was doing and it made me feel really assured that he knew what he was doing and he fixed the issue. It did not take long and he explained the steps, so that was very helpful.
7 months ago
Verified Customer
Review Source
Melissa
We just had somebody come out today. Our thermostat and our furnace wasn't working properly, so I went online and submitted a claim. And then they emailed me back right away, saying that the claim had been submitted and they would contact someone to come out to work on the furnace. And they had somebody out within 2 days.
7 months ago
Verified Customer
Review Source
Rick Kinney Elmhurst, IL
They have a very spotty record on whether or not things are covered. I recently had an issue with the surge protector that my entire house has. It's basically there to cover ALL appliances in the house without having a surge protector at the outlet level. Well, mine is spent, and I talked to them about replacing it. They denied it, and that makes NO SENSE. This is PREVENTATIVE MAINTENANCE... waaaaay cheaper than replacing a fridge or dryer or anything like that.
I'd say the rate of them covering something breaking is about 50-50... and often you'll learn that they won't cover something AFTER you've shelled out a hundred bucks for the service call.
7 months ago
Verified Customer
Review Source
Diane
I have never had any problems with them. Anytime I've called them, they send the technicians and the technicians do whatever they need to do to complete the job. They always come through with whatever my issues are in my home, making sure that I get the technician that I need in a timely manner.
7 months ago
Verified Customer
Review Source
Dave
It's come in handy with my A/C. I've had two A/C replacements in the last couple of years. And it was a little more complicated than the furnace, but ultimately it got done and we're saving a lot of money having the warranty. Whenever I call, I get a person and they help me in, their responses quickly.
7 months ago
Verified Customer
Review Source
Andrea Brown Houston, TX
I just purchased my home and the heat wasn't working properly. So I had to contact Home warranty of America. The customer service was excellent and the technician that arrived at my home was very professional he located the issue with my furnace and my heat is working. I would definitely recommend this company.
8 months ago
Verified Customer
Review Source
Marge Adkins-Cline Peoria, AZ
We have had Home Warranty since we bought our home in Aug. 2003. It has saved us money because we don't have the money to put out to get things fixed or replaced. It's worth it to us, Almost everyone they have sent us has been great.
8 months ago
