Home Warranty of America: Read 1,635 User Reviews From Real Homeowners

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Verified Customer

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Hernan

I found the customer service to be quite rude and unhelpful, often not fully addressing my issues. However, when it came to my AC problem, they offered a quick solution by suggesting a temporary unit while waiting for a technician. Their approval process was efficient, and I appreciated the reimbursement for the purchase. Overall, my experience has been mixed.

1 month ago

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Verified Customer

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Jewel

I had a mixed experience with customer support. The technician who came was very knowledgeable and did a professional job. However, there was a delay as he needed to contact someone for clearance before fixing my leaking toilet. Overall, while there were some hiccups, the service was satisfactory.

1 month ago Edited November 26, 2024

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Verified Customer

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Sidney

Despite a little bump initially due to a plumber/ tech not responding to our initial request for service, we were pleased with the service by a replacement company… the professional interaction with Home Warranty staff and a very positive effort to get us back on track and taken care of. New water heater is a blessing and the sink leak is completely resolved. Not to mention the quick service fixing our furnace before all of this! Thank you!

1 month ago

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Verified Customer

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Barbara

I found the customer service to be quite difficult to navigate. They were nice over the phone, but getting in touch was a hassle, leading me to pay out of pocket instead of dealing with their complicated documentation requests. My experience with their service was also frustrating, as I had to spend a lot just to get help for my water heater. Overall, I wouldn't recommend them based on my experience.

1 month ago Edited November 26, 2024

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Verified Customer

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Alan

I’ve had a great experience with my Home Warranty. Their approval process is straightforward and quick, making it easy to work with them. I’ve used their services multiple times for appliance repairs, and the vendors they recommended did an excellent job. They even provided immediate solutions when there were delays. Overall, I’m very satisfied with their support and service!

1 month ago

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Verified Customer

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Brian

I faced significant challenges with service requests, often hindered by red tape and issues accessing necessary reports online. While the technicians were always courteous and efficient, like the one who repaired my oven, the process itself was frustrating. The garage door repair also involved too much back and forth, making the experience less than ideal.

1 month ago Edited November 26, 2024

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Verified Customer

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Jimmy

I had a mixed experience with the service. I inquired about a gasket for my kitchen sink, but unfortunately, it wasn’t available at the moment. The responses were prompt, but I felt disappointed that my needs weren't fully met. Overall, I appreciate the quick replies but hope for better product availability in the future.

1 month ago

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Verified Customer

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Cynthia

I had a great experience with the service. They responded promptly and sent someone who did the job well. There was only one instance where I needed assistance with my heating system, and the technician quickly fixed the issue by reconnecting the gas and wire. Overall, I was very satisfied with their help!

1 month ago

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Verified Customer

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susan esparza Clovis, CA

I had a great experience with customer support; they were prompt and the technician was very knowledgeable. However, there was a delay when fixing my toilet as the technician needed to get clearance over the phone, but he handled it professionally. Overall, I was satisfied with the service provided.

1 month ago

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Verified Customer

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Maria

I had a good experience with the service. The repairman was very efficient and fixed my refrigerator, which wasn't making ice. However, I struggled to communicate my issues clearly due to my limited English. Overall, the service was fast and effective, but I found it challenging to articulate my concerns during the call.

1 month ago

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Verified Customer

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Harry

I had a great experience with the service! The technician arrived on time and efficiently fixed my air conditioner. I also appreciated how quickly they responded to my call and scheduled the appointment. Overall, I'm very satisfied with the support I received!

1 month ago

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Verified Customer

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Robert

I had a good experience with customer service, though it took a bit to get clarity on my warranty. The follow-up was impressive, and while I had to pay for repairs, the technician addressed my refrigerator issue effectively. Overall, I would rate the service positively, despite a few initial confusions.

1 month ago

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Verified Customer

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Edward

I had a good experience with the technician who promptly addressed my heating issue. He quickly diagnosed the problem, plugged everything back in, and got my system working again. Overall, I was satisfied with the service and the technician's efficiency.

1 month ago

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Verified Customer

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Anonymously

I had a mixed experience with the service. Initially, I felt unsure due to a lack of experience, but they quickly sent a skilled technician who resolved my refrigerator's ice dispenser issue after a follow-up. Overall, while there were some hiccups, the promptness and effectiveness of the service left me satisfied.

1 month ago

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Verified Customer

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Debra

I had a mixed experience with customer support. Initially, they were great with my first claims, but the last one was frustrating due to missed technician appointments. However, when my washer broke, they quickly arranged for a contractor who resolved the issue effectively. Overall, their communication is solid, but consistency in service could improve.

2 months ago

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Verified Customer

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Judith

I've had a great experience with their service. They always answer my calls and connect me with the right people. Even when my AC broke down in the summer, they quickly found a technician closer to my location. Recently, I used my warranty for my refrigerator, and the technician sent was excellent and is currently fixing it. Overall, I'm very satisfied!

2 months ago

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Verified Customer

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Ricardo

I had issues with my refrigerator and customer support was courteous, though it took time for a vendor to arrive. My experience with the warranty was mixed; initially, I was told my leak might not be covered, which caused confusion. However, once the technician assessed the situation, they found the issue and fixed it. Clearer communication would improve the process.

2 months ago

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Verified Customer

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Cynthia

Customer support has been decent, though responses can take time. I experienced some issues with the portal, making it hard to download necessary reports. While I had a claim denied which was frustrating, the technician for my oven repair was excellent—courteous and efficient. Overall, the service is good, but red tape can be a hassle.

1 month ago

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Verified Customer

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Reuben

I had a recent issue with my water heater that left me without hot water for a while, which was challenging with a baby at home. Overall, customer support has been responsive, though sometimes processing takes a bit longer. Despite the hiccup, my experience has generally been smooth, and I'm satisfied with the service.

1 month ago

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Verified Customer

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Paulina

I had mixed experiences with the service. They were good when things went well, but I faced issues with a dryer vent and had to cancel a charge due to the wrong company being sent. My refrigerator ice dispenser also caused problems, but after a follow-up, the technician finally fixed it. I hope I don't encounter issues again.

1 month ago

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Verified Customer

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Kevork

I had an issue with my water heater that left me without hot water for quite some time, which was tough with a baby at home. While I'm a bit disappointed, everything else has been great. I suspect the issue might not be entirely on them, but overall, I'm still satisfied with my experience.

1 month ago

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Verified Customer

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Melissa

We’ve been HWA customers for 11 years. The customer service has declined more each year. It is now automated, no live human to talk to when placing a claim. When we did need a major appliance replacement (dishwasher) it took 3 weeks before we had the new dishwasher installed. Some of the technicians have been questionably qualified. I’ve read their customer reviews and am baffled by why HWA would contract with them. It often takes several days before a tech can come out then there’s sometimes a delay in waiting for parts to be ordered and a return trip a week later. On the whole, HWA has repaired and covered what the contract says they will cover. They are just expensive and frustrating to deal with.

1 month ago

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Verified Customer

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Sarah

The only thing that I dislike is that I currently have a leaking drain pipe and so far they have sent out 2 different plumbers and now they are sending a third. However, the warranty won't tell me why they are sending different plumbers. I would like to know if they didn't want or couldn't do the job or if they were charging too much. I am in the dark on this one and it is really getting annoying because it has been going on for a month now and I have no resolution or approval/denial. All the rest of my claims were quickly taken care of and resolved.

2 months ago

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Verified Customer

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Danja

Very easy to work with, we have had them for 7 years now and had to file a couple claims. They were very courteous, took care of my issues in a very short time. No hassle no problems. No hidden fees or lots of runaround from them. Straight forward and easy to deal with

2 months ago

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Verified Customer

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Gary

I've had a mixed experience with customer support. Initially, my claims went smoothly, but my latest one has been frustrating with missed technician appointments. Additionally, I've been charged extra for a claim on the same issue after a technician couldn't repair my washing machine. Overall, I'm disappointed with the service lately.

2 months ago

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Verified Customer

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Terre

I had some issues with my dishwasher and fridge, and while the Home Warranty team was courteous and followed up, the solutions took quite a while to arrive. I appreciate the thorough checks they perform, but I wish the responses were quicker. Overall, my experience has been positive despite the delays.

2 months ago

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Verified Customer

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Tomas

I've had mixed experiences with customer support. Initially, it was great, but my last claim was frustrating due to missed technician appointments. Overall, I’d say it's been a decent experience, but there’s room for improvement. I also had a technician assess my broken washing machine, but they couldn't repair it and submitted a replacement request.

2 months ago

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Verified Customer

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Mary

I had a great experience with customer support—prompt and speedy service every time! However, I’m still waiting for my air conditioner installation, which has taken longer than expected. In contrast, when my air conditioner broke, they sent someone out the very next day to fix it. Overall, the service is fast and reliable!

2 months ago

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Verified Customer

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Karim

I had mixed experiences with customer service. While they always answered my calls and tried to connect me with the right people, I faced issues with repeated repairs on my microwave that remain unresolved. Additionally, there was confusion when finding help for my air conditioning, but they eventually located someone closer. Overall, they need to improve their processes.

2 months ago

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Verified Customer

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Faraz

I had a great experience with their service. They were respectful and understanding when I called, resolving my garage door opener issue quickly. Recently, I had a garbage disposal problem, and they were very accommodating, sending someone out in just a few days. Overall, I was impressed with their efficiency and support!

2 months ago

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Verified Customer

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Steve

I've had a positive experience with my warranty service. When my appliances broke down, they connected me with a plumber quickly, and the service was excellent. It's reassuring to know that I can rely on them when issues arise, ensuring that everything gets sorted out efficiently.

2 months ago

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Verified Customer

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Kelvin

I found the service helpful initially, but the technician who came was not very effective. We often face delays in getting solutions for our appliances, which is frustrating. While I appreciate the effort for check-ups, it seems like quick fixes are rarely available. Additionally, the lock change felt misleading as they only programmed the locks. Overall, I have concerns about multiple appliances being damaged and not functioning properly.

2 months ago

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Verified Customer

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Anonymously

I had a great experience with the online setup process—very straightforward and convenient. I faced a minor issue with my dishwasher and my AC, but the tech was prompt and efficient in fixing both problems. Overall, the service was simple and effective, making it a hassle-free experience!

2 months ago

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Verified Customer

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Frank

I had an excellent experience with their customer support. They responded promptly and took care of my needs right away. I also had to use my warranty after purchasing a new home, and they came out immediately to assist me. Their service has been outstanding!

2 months ago

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Verified Customer

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Anonymously

I had a great experience with the online service. The process was straightforward, and I received timely updates throughout. I utilized my warranty for a dishwasher issue, and they promptly sent a contractor who resolved the clog. Overall, I was pleased with the efficiency and support provided.

2 months ago

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Verified Customer

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Dave

I found the service to be very responsive. After I submitted my claim, they quickly arranged for someone to come over and fix my furnace, which had stopped working. Overall, I was pleased with the promptness and efficiency of their support.

2 months ago

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Verified Customer

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Anonymously

I had a great experience with the service. The person who assisted me was professional, quick, and courteous. I would definitely recommend this service based on my positive interaction!

2 months ago Edited October 23, 2024

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Verified Customer

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Wendy

I had a great experience with the service. My only issue was quickly resolved with a simple appointment for a tech to come and fix it. They were very responsive, and when my AC had problems, the claim process was smooth. Someone contacted me promptly with all the details for the visit. Highly recommend!

2 months ago

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Verified Customer

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Dan

I had to use the warranty for my AC unit, and while customer service was great, the resolution took far too long. I recently moved in and got insurance, but the motor burned out. Overall, the process was frustrating and could be improved.

2 months ago Edited October 23, 2024

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Verified Customer

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Erik

I've had a great experience with their service. Whenever I've called, they've been respectful and understanding, resolving my issues quickly. Recently, they accommodated my request for a garbage disposal issue, sending a technician promptly who fixed it within a few days. Overall, I'm very satisfied with their responsiveness and support.

2 months ago

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Verified Customer

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Frank

I used to be happy with the service, but after a recent buyout, my experience has declined. I faced issues with a payment that my bank couldn't accept, and despite follow-ups, the problem remains unresolved. On the other hand, a recent service call went well, but now I'm facing unexpected charges for the same issue. Overall, I'm feeling frustrated with the inconsistencies.

3 months ago

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Verified Customer

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Shirley

I've had a positive experience with my home warranty service. They are prompt in communication and allow me to connect directly with providers, which is very convenient. Recently, I had an issue with my AC unit, and they quickly approved the claim and replaced it without hassle. The technicians were professional, and overall, everything went smoothly.

3 months ago

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Verified Customer

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Deejay

Home warranty is worth it !!! At time we think well I’m not going to have an issue or this not going to happen to me and once it does you waste more money out of pocket to do it yourself or hire someone else to fix it. While with home warranty you make a claim then they get back to you and it covers . Just keep in mind they do have certain things in home that it covers so always double check which plan you have . Other than that , only a small fee has to be paid which is better than an overall cost . They will get in contact with you really quick and customer service is great with scheduling your appointment they will work with you . I would totally recommend it , especially for first time home buyers and keep renewing it .

5 months ago

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Verified Customer

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Kit

I liked it. Here is a 'funny' story for the reader. I called because my Kenmore dryer stopped drying. Those things don't break down, but mine did. I tried along with another person to correct the issue before calling you, but not no luck. The friendly person came out to take a look and after pulling the appliance from the wall, he started to laugh. As it turns out the exhaust vent piping was extremely long and lint was clogging up the ventilation causing the dryer to fail. We laughed, I paid up and cleaned out the pipping after reducing the size and removing all the 'stuff'. The man was very friendly and I am grateful that it worked out okay!

5 months ago

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Verified Customer

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Teri

It’s very difficult to get a service technician out in less than 3-5 days and Home Warranty of America will offer to let you pick your own but they will only refund a fraction of what you pay. It’s a trap so that they don’t have to do any work! Their representatives are rude. They overcharged me for 8 months and when it was figured out they didn’t even apologize the rep just wanted to argue about how much of a refund they owed me. The price i pay as well as the amount I have to pay when i need someone to come out keeps increasing. They treat their contractors horribly as well, paying late and sometimes only after a threat of not working with them any longer. I wouldn’t recommend this company to anyone

1 month ago Edited December 5, 2024

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Verified Customer

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Davin

I had a good experience with customer support; they are helpful when things run smoothly and put in effort even when issues arise. However, I faced a problem when I needed to use my warranty for a dryer vent repair—the wrong company was sent, leading to a charge I had to cancel. Now, I'm left searching for a handyman since the vent isn't covered.

1 month ago

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Verified Customer

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Michael H. McCarthy

They state that they only have to pay “covered costs” and they claim their cover costs are an amount which is ridiculously unreasonable (e.g., $1,000). No contractor can do the work for the amount that HWA says it costs, but HWA allows the contractors to charge for “non-covered costs”. HWA deals with shady contractors who then create “non-covered costs” with things like “bring up to code” and then they charge the difference between what HWA is paying and what it would reasonably cost to replace the appliance (e.g., $2,000). Neither HWA nor the contractors will provide the customers with any details or rationalization for how they arrived at these charges, so if the customer wants HWA to replace the appliance and pay for “covered costs” ($1,000) they are forced to pay the contractor out-of-pocket for “non-covered costs” (e.g., $2,000). As a result, the customer is actually paying the bulk of the expenses to replace the appliance instead of HWA, who is required to do so under their contract.

1 month ago

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Verified Customer

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Mark

sometimes the service takes a bit long to get a contractor to take care of your issue. the fact that the deductible is increasing and the cost is almost $1,000 a year has me looking else where for a less expensive option. usually when the service is done, it is pretty good.

1 month ago

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Verified Customer

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Malicia Wilson

If I could rate this a zero, I would. The customer service has been absolutely awful. I was given an appointment to have my washer repaired (already paid the $100 deductible) and no one came. Then I was told it was rescheduled for today after waiting for 4 hours last time. The claim information still lists the first date and I have not heard from any vendor saying they are coming today. I don't know the vendor or any details who is supposed to come today - only your response to me that they are coming but the details on the claim have not been changed. I am sitting here with a washer that is not working properly and should be covered by the warranty. I have paid the deductible already to HWA and cannot seem to get anyone to care that we still don't have it repaired or communication that is correct. This is by far some of the worst customer service I have ever encountered.

1 month ago

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Verified Customer

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Michelle

They truly stick to their word and make it easy to file a claim, they use reputable companies that don’t try and upsell anything and get the job done.

1 month ago

Home Warranty of America Reviews

Summary of Reviews