First American Home Warranty: Read 4,367 User Reviews From Real Homeowners

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Verified Customer

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N

They are very responsive. I'm using it today for an electrical problem and it's getting fixed right now. I had had other problems with rats and they don't cover rats and theu don't spray outside. Otherwise, I've had a good experience with them.

6 years ago

Reply from First American Home Warranty

Hello N. Thank you for your feedback.

May. 29th, 2019

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Verified Customer

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Anonymous

They came once and helped us. I was happy and they have reasonable prices. They help with everything from the drier to the dishwasher. They are really helpful. I like the people who are working with them because they fixed it and sent another one without taking any money.

6 years ago

Reply from First American Home Warranty

Hello, thank you for your review. We appreciate it.

May. 29th, 2019

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Verified Customer

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Matthew

I needed to use it for a dishwasher for my air conditioning and for my furnace. First American was very good and contacted someone immediately. Some of the people that First Ameriance contracts with are less than disrable and their ability to take care of your case and they aren't able to come to your home. The furnace wasn't working and it was in January. I had to wait a week. I spent a day working going back and forth between the company and First American to get someone to come out.

6 years ago

Reply from First American Home Warranty

Hello Matthew. We appreciate your feedback and we are glad your furnace has been repaired. We look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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Yvonne

Immediate response. Professional service from qualified plumber

2 months ago

Reply from First American Home Warranty

Yvonne, Thanks for letting us be part of keeping your home worry-free!

Jan. 30th, 2026

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Verified Customer

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Laura

Easy and fast contact FAHW. Good service from the contractor.

2 months ago

Reply from First American Home Warranty

Laura, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five-star service!

Jan. 28th, 2026

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Verified Customer

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Frank

The service I get from them has been better then those I have used in the past

2 months ago

Reply from First American Home Warranty

Frank, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Jan. 22nd, 2026

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Verified Customer

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Rosalie

Responsive to my needs Usually send qualified repair technician

2 months ago

Reply from First American Home Warranty

Rosalie, We appreciate you taking the time to share your five-star review with us!

Jan. 22nd, 2026

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Verified Customer

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Angela

great service, easy to do business would recommend to others

2 months ago

Reply from First American Home Warranty

Angela, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Jan. 20th, 2026

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Verified Customer

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Wanda

I have not been a customer for just 2 months but everything is going well. Thank you

2 months ago

Reply from First American Home Warranty

Wanda, We greatly appreciate your positive review and are glad we could provide the quality experience you were looking for!

Jan. 9th, 2026

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Verified Customer

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Alicia

It is a big company and likes to make its clients happy and relax when they have to submit a claim.

3 months ago

Reply from First American Home Warranty

Alicia, Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most!

Dec. 12th, 2025

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Verified Customer

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Paul

A comprehensive warranty. When filing a claim, your team is responsive and repairmen are easy to work with.

4 months ago

Reply from First American Home Warranty

Paul, Thank you for taking a moment to share your experience with us!

Dec. 3rd, 2025

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Verified Customer

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Betty

I love this company I have been looking for a good company for about 10 years I finally got the right one

4 months ago

Reply from First American Home Warranty

Betty, We greatly appreciate your positive review and are glad we could provide the quality experience you were looking for. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Nov. 20th, 2025

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Verified Customer

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Paul

Not so well. Waited a long time for service. Tech came and had you order a drip pan replacement. Waited and wrong part came. Called to report that and rep said a new was being ordered. Awaiting the new part and return instructions for the part that does not fit. What gives?

6 months ago

Reply from First American Home Warranty

Paul, Thank you for your comments. We requested additional information from you privately so we could further look into your claim but was not able to connect with you. Should you still need assistance, please feel free to reach out to us directly.

Oct. 9th, 2025

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Verified Customer

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Edward

I don't know I w. I haven't used your services. I think if a person haven't used your services, they should get some kind of a discount for the following n g year.

7 months ago

Reply from First American Home Warranty

Edward, Thank you for sharing your rating with us! We may ask you to share your feedback on any recent experiences you may have had with us. Whether we are assisting you with your account or a claim, we strive to continue to provide excellent service.

Aug. 14th, 2025

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Verified Customer

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Betty

Easily handles claims and easy to work with.

1 month ago

Reply from First American Home Warranty

Betty, Thanks for letting us be part of keeping your home worry-free!

Feb. 18th, 2026

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Verified Customer

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Andrea

I’m very filed to claims and it has been easy.

1 month ago

Reply from First American Home Warranty

Andrea, Protecting your home is our top priority—thanks for trusting us with it!

Feb. 11th, 2026

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Verified Customer

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Patricia

A home warranty is definitely a need to me it has helped me save money it has been cheaper than calling a company to do the job and the people have always been polite. Right now I’m happy with First American Home Warranty.

1 year ago

Reply from First American Home Warranty

Patricia, We appreciate you taking the time to share your review with us! It is great to know that you had a five-star experience. We're glad you chose us and look forward to being here when you need us again.

Sep. 30th, 2024

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Verified Customer

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Kenneth

Easy claims filing. Excellent time to assigning contractor for repair. Contractor was professional, very friendly and arrived on time. Very pleased with First American Home Warranty.

1 year ago

Reply from First American Home Warranty

Kenneth, Thanks so much for taking the time to share your review ! We're glad you chose us and look forward to being here when you need us again.

Aug. 8th, 2024

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Verified Customer

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Ginny Vasquez

We've had First American for over 17 years and have been happy with them or we would have changed to a different company. It's easy to place a repair order and the response time is always quick.

1 year ago

Reply from First American Home Warranty

Ginny, Thanks so much for taking the time to share your review with us. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Jun. 5th, 2024

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Verified Customer

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Rose Cordova

Customer Service is always friendly and helpful. Most recently, we have experienced some heating issues and the company they sent to service our unit have been very responsive and knowledgeable. Thank you,

1 year ago

Reply from First American Home Warranty

Rose, We appreciate you taking the time to share your review with us!

Apr. 25th, 2024

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Verified Customer

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Nancy King

Great service. We’ve purchased after buying a new home. Had 2 appliances and exterior pool equipment break. First American has been outstanding. We continue to purchase coverage

2 years ago

Reply from First American Home Warranty

Nancy, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five-star service. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Apr. 1st, 2024

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Verified Customer

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michael glenn North Las Vegas, NV

We are paying monthly for service but since we haven't had any problems lately with plumbing or other situations in the home, thank God, I feel that the fee we are paying monthly is somewhat going to waste. Could go for a bill or so.

2 years ago

Reply from First American Home Warranty

Michael, Thank you for sharing your review with us! It is wonderful to know that we have been able to be there for you when you needed it most and are able to provide you with peace of mind. We will continue to be here for you should you need us in the future.

Feb. 28th, 2024

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Verified Customer

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Jose Independence, MO

Quick turnaround time. Great work. Very polite and respectful. Explained what’s wrong and what will be done to fix the problem. Also recommended things to help the compressor. But not trying to oblige me to get it.

2 years ago

Reply from First American Home Warranty

Jose, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Oct. 9th, 2023

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Verified Customer

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Joyce Giattino Davenport, FL

basically ive had good experiences with fahw but my last episode my electrical problem was denied and they never called me to let me know...when the contractor came he told me...then i had to pay him full price to fix my flourencent lite.

3 years ago

Reply from First American Home Warranty

Joyce, We appreciate you taking the time to share you review with us. We do see that this light fixture was not covered under your contract. We hope the next time you may need us, you will give us another chance to meet your needs.

Nov. 9th, 2022

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Verified Customer

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Tammy Lopez Banta, CA

Great value and good service, Have recommended to family and friends for the last 5+ years. I have never had an issue that cannot be resolved have been with First American home warranty for over 10 years

3 years ago

Reply from First American Home Warranty

Tammy, We appreciate you taking the time to share your five star review with us. We are honored that you have recommended First American Home Warranty for the last five years! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Nov. 1st, 2022

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Verified Customer

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Herb Reeve Guthrie, OK

My wash machine went out the first American called a service man he come out and looked at it and decided that they need to be replaced with a new one I got a new one installed it's working very good

3 years ago

Reply from First American Home Warranty

Herb, We appreciate you taking time to share your review! It is great to know that we were able to provide you with a replacement appliance. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Sep. 30th, 2022

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Verified Customer

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Theresa D Herring Tyler Fresno, CA

i have been with this company for years and have always found them to be excellent from the phone call to report a need to the completed repair I'm sharing and i do refer family and friends

3 years ago

Reply from First American Home Warranty

Theresa, Thank you for sharing your review with us! It is wonderful to know that you recommend us to family and friends. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Sep. 30th, 2022

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Verified Customer

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Peache Michael Battle Ground, WA

My refriderator replacement took several months and this was shocking and a horrible challenge. replacement brands are not the best but the cash out option is an acceptable alternative; I apply the cash payout to the brand or style preferred

3 years ago

Reply from First American Home Warranty

Peache, Thank you for taking time to share your review! We are glad that we were ultimately able to have this claim resolved for you. We will continue to be here for you should you need us in the future.

Oct. 3rd, 2022

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Verified Customer

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Minnette Harmon Riverview, FL

They're there when you need them and they get to helping you right away. It's easy to contact them, make an appointment with them and they show up on time as well as getting the job done. Very pleasant people to work with.

3 years ago

Reply from First American Home Warranty

Minnette, It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future!

Sep. 21st, 2022

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Verified Customer

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Diana Gregory Magalia, CA

I appreciate having a one-stop shop for all things that can go wrong; and having a set amount to pay.I do think that the annual fee is steep - especially since it cannot be split over the year (this year being very bad with my insurance dropping me).And I live in a place where it is difficult to find repair folks, so I have had to actually spend my own time finding people - and then would have to go through somehoops to get their services covered. I think If I'm doing the work, I should at least have the service charge refunded.

3 years ago

Reply from First American Home Warranty

Diana, Thank you for being a valued customer. It is great to know that we have been able to be there for you when things go wrong. We also appreciate all feedback received, as it allows us to see if there is a need for improvement in any area of our service.

Oct. 3rd, 2022

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Verified Customer

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Ronald Beal Austin, TX

my central air conditioner had a freon leak and needed several pounds of R-12, which is no longer made. The A/C company charged up the system, but did not find the leak. Technician said that probably the inside coil, but the warranty would not pay for a permanent fix and it would be so expensive that i should replace the entire system. this is not a warranty.

3 years ago

Reply from First American Home Warranty

Hello Ronald. First American apologizes for any inconvenience you may have experienced during the handling of your claim. According to our records, you placed a claim on August 20, 2022, for your air conditioning not working properly. First American dispatched EMS HVAC LLC, who reported adjusting the pressures on your air conditioning system, completing repairs the same day. The contractor’s work is warrantied for 30-days. You can refer to your home warranty contract under Customer Service number two, which states:

“Contract holder pays the $85 service call fee for each separate trade call. Trade call means each visit by an approved Contractor, unless multiple visits are required to remedy the same problem. Persons dispatched for trade calls are independent contractors, not agents or employees of the Company. Company warrants Contractor’s work for 30 days. If the Item fails outside this time period, an additional service call fee will be charged. Failure to pay the service call fee may delay processing of future claims.”

If you are experiencing a failure a new claim would need to be placed, you can call us or place it online.

First American considers this claim closed.

Sep. 29th, 2022

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Verified Customer

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Cindy Hot Springs Village, AR

Good response to service calls but when my A/C needed repair the first person who came to my house had absolutely no idea what he was doing. I had to kick him out of my house. Second one was good. Took a very long time to get replacement items but there were a lot of supply issues. Very happy with the final resolution.

3 years ago

Reply from First American Home Warranty

Cindy, We appreciate you taking the time to share your experience with us!

Sep. 2nd, 2022

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Verified Customer

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Terry Meeks Helendale, CA

When you have to wait, 3 weeks with no AC, AND YOUR INS. LOW BALL YOU, KNOWING THAT THEIR COST IS NOT THE SAME AS YOUR COST, AND YOU HAVE TO BUY SOMETHING TO HELP YOURSELF WHILE YOU WAIT ON THEM, THE CONTRACTOR THEY HIRE, GIVES YOU GUYS A BREAK, AND THEY KNOW WHAT YOU GUYS ARE WILLING TO PAY FOR, THEY KNOW THEY CAN CHARGE BY HOW THEY WRITE THE REPORT, NOW YOUR COST IS 3 TIMES WHAT YOU GUYS ARE GOING TO PAY OUT, I WAS HUNG UP ON, 3 TIMES, waited for hours at a time just to get to the right people. I had to beg for some kind of help with money to BUY portable AC. 100 DEGREES IN MY HOUSE FOR 3 WEEKS, ELDERLY MAN, WITH HEATH CONDITIONS. LOOKING FOR WAYS NOT TO PAY OR HELP. THIS IS NOT A WATER HEATER, OR SMALL APPLIANCES, THIS situation is well being, and heath. So disappointed in a company I had for 10 years, and only use it maybe 3 times, it went from 35 to 60, in that time period, and 75 to 89 on a service call, loyalty doesn't count here, the first contractor, talk to me like I had a tail, disrespectful, and should have seen the contract they wanted me to sign, you need to check your people, you hire for your customers, oh it's what best for your company. Not clients

3 years ago

Reply from First American Home Warranty

Hello Terry,
We apologize for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate you placed a claim on August 5, 2022, for your air conditioner not cooling. We dispatched contractor, Diversified Mechanical Service, who reported the failure was caused by interval valves, compressor puncture and defective related conductors. Diversified Mechanical Service recommended replacing the compressor with non-covered costs to complete repairs in the amount of $355.00, which included the cost of refrigerant circuit clean out, induce high pressure nitrogen, and complete vacuum. You accepted the non-covered costs, and we ordered the replacement compressor on August 29, 2022.
On September 7, 2022, we confirmed that an appointment to complete the replacement of your compressor has been scheduled for September 14, 2022. We consider this claim pending. Thank you.

Sep. 7th, 2022

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Verified Customer

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Cheryl & Jack Hartin Grants Pass, OR

We've dealt with other warranty companies in the past - slow responses, higher fees, and overall poor performance. We've been very happy with First American and the technicians they've sent.

3 years ago

Reply from First American Home Warranty

Cheryl & Jack, Thank you for taking the time to share your five star review with us! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Aug. 26th, 2022

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Verified Customer

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Theresa Diaz-Ramos Seguin, TX

We call twice for issue and both times they were resolved within hours. Technician came out and took care of problems. Also the technician also gave us advice for future references.

3 years ago

Reply from First American Home Warranty

Theresa, Thanks so much for sharing your feedback with us regarding your recent services! It is great to know that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again.

Aug. 19th, 2022

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Verified Customer

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Don

Generally good but often problems with assigned contractors and with the two major issues I've had, I had to replace items at my own expense, while First American did pay a portion, it was not a large portion. Seems there is always a loophole that prevents them from replacing anything (AC/HVAC or Water Heater) when it goes down.

3 years ago Edited August 18, 2022

Reply from First American Home Warranty

Don, Thank you for sharing your experience with us! We appreciate your patience with the contractor as they work through their appointments. We look forward to being there for you, should you ever need us again.

Aug. 19th, 2022

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Verified Customer

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Sarah Rea Livonia, MI

Generally very responsive to problems and has provided us with good coverage for a couple major appliances. Had a little difficulty getting reimbursed quickly and had to wait on hold for an hour to speak to someone. But we are still pleased with the coverage.

3 years ago

Reply from First American Home Warranty

Sarah, We appreciate you taking a moment to share your review with us! We will continue to be here for you should you need us in the future.

Aug. 19th, 2022

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Verified Customer

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Marqui Jackson Glendale, CA

The contractors are hit or miss. Sometimes they're really good and correctly identify the problem, other times they don't And it's concern that First American continues to work with contractors who have poor reviews and history of bad customer service. And recently, I called to have another contractor assigned to my claim but was told there were no other options.

3 years ago

Reply from First American Home Warranty

Hello Marqui,
Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate you placed a claim on July 26, 2022 for your dishwasher not functioning properly. We dispatched contractor, Ukon Appliance Repair Inc. (Ukon Appliance), to diagnose the failure.
On August 8, 2022, you reported to us that you wished to cancel this claim as service as no longer needed for your dishwasher. We have honored your request and as such consider this claim closed.
Thank you.

Aug. 9th, 2022

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Verified Customer

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Leslie Dunbar, WV

It's a fight because they give me all the information I need and they the people that needs to work on whatever I need in my home they call me back quickly that's why I like first American home warranty

3 years ago

Reply from First American Home Warranty

Leslie, Thanks so much for taking the time to share your experience with us!

Jul. 28th, 2022

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Verified Customer

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Robin & Anne Kirkland

It's been a long wait, 3 companies in for replacing my AC Unit. Sweltering heat in the 100s. At the least they refunded $300 of the $700 we had to spend on AC Portable Units only 2. My home is 2,000+ sq ft. One in master and one in Living room. Not doing any cooling at all. 80-90* in the house in the afternoon till lat in the evening. I've begged to get the Unit installed. Almost 2 months later no new Unit!

3 years ago

Reply from First American Home Warranty

7/20/2022 Update:

Hello Robin and Anne,

Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that First American is awaiting the outside contractor to provide with their diagnosis/recommendation and estimate to complete. First American will review and authorize covered repair/replacement once the information is received. First American will keep you updated.

First American considers this claim pending.

Thank you,

Jul. 22nd, 2022

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Verified Customer

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David Connelly Claremont, CA

I feel that the coverages are too vague and too many exclusions result in my 3 star rating. I had an issue as soon as I moved in where I saw water leaking from the pipe but because it was located right outside of my backyard, I was told it was not a covered issue. Since I had no other claim experience, I am not sure if there will be numerous exclusions that would deem my warranty useless.

3 years ago

Reply from First American Home Warranty

David, Thank you for your review. While our plans may not cover everything you need, we do offer additional coverage which allows you to tailor a plan more to your needs. Please reach out to us and we can certainly go over any questions you have, with you. We will continue to be here for you should you need us in the future.

Jul. 8th, 2022

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Verified Customer

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Marcia C. Barksdale

Everything takes so long to get processed. If you do not call repeatedly and stay on top of them, it takes forever.

3 years ago Edited January 10, 2024

Reply from First American Home Warranty

Thank you for your review. We are sorry to hear that you were experiencing these issues. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. If you are still experiencing a delay, please reach out to us directly and we can assist.

Jul. 8th, 2022

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Verified Customer

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Diana Sneed Victoria, TX

I have been disappointed with the lack of air conditioner repair companies in our area. When our ac has gone out, I have had to wait several days just for a service tech to come to town because they did not have enough business in the area to pay for a single repair need.

3 years ago

Reply from First American Home Warranty

Diana, Thank you for sharing your experience with us! We appreciate your patience with the contractor as they work through their appointments. We will continue to be here for you should you need us in the future.

Jun. 24th, 2022

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Verified Customer

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Ivan Flowers Mission Viejo, CA

My experience was my LED panel is working intermittent which controls the temperature is not working. The person that came out said that I broke it. The person that came out said it was cosmetic damage. I agree, because the the black tape came of due to cleaning. So, the person that came out took a picture and left without checking anything. It was disappointing. I paid for service and got nothing check. I recently has a HVAC person come out for another matter to check my AC. The first guy came into my home and said the Siri's cool and your AC is working and left. I called back a few months for the same issue. The up stairs was not getting cool. The next person came out an listen to my issue. He changed the blower that control the air flow. He was great. I reason I took so long to call back is because I tried to fix it by installing new air duct and a replaced the thermostat. Anyway first American doesn't care. I plan on buying a new refrigerator and cancel my contract with this company soon.

3 years ago

Reply from First American Home Warranty

Hi Ivan,
First American would like to sincerely apologize for any inconvenience you may have experienced during the handling of this claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records show you placed a claim for your air conditioning not working properly. Marina Heating and Ventilation Air Conditioning was dispatched and reported that the blower motor and capacitor needed to be replaced. Our records also show that they completed the replacement of these parts and confirmed the air conditioner to be working as intended. First American considers this claim to be closed.

Jun. 29th, 2022

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Verified Customer

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John Moegenberg Franklin, VA

The coverage is great, but I've only attempted to use the locksmith feature when I bought my home. They said that they couldn't find a locksmith in my area and that I'd have to get one myself and file for reimbursement. If I could pay the initial up front cost without harming my family's financial situation, I wouldn't carry a home warranty.

3 years ago

Reply from First American Home Warranty

John, Thank you for taking a moment to share your review. We have a great selection of contractors, but in some areas, options may be more limited depending on the service. We look forward to providing you great service in the future.

Jun. 16th, 2022

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Verified Customer

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Jimmy Clayton Rancho Cucamonga, CA

Have been with this warranty company for 2 yrs. Have filed 3 or 4 claimss with them during that time.(mostly plumbing issues) All claims have been resolved satisfactory. Have had to wait for service from vendors a little too long but otherwise so far so good.

3 years ago

Reply from First American Home Warranty

Jimmy, We appreciate you taking the time to share your experience with us!

Jun. 10th, 2022

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Verified Customer

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Monica Lahmon Crestline, CA

First experience was great. Second experience was not completed. The plumber who came gave false information to First American. The plumber wanted to charge me $399 more to complete it. I called First American and explained what happened and that what the plumber said was not what happened. I got a letter from First American saying the warranty did not cover the service needed. So, my plumbing issue has still not been resolved.

3 years ago

Reply from First American Home Warranty

If this is the case, you are certainly able to discuss them with your contractor. Should you have any additional questions, please do not hesitate to reach out to us.

Jun. 10th, 2022

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Verified Customer

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Amanda Sherlock Oceano, CA

The first (and only, so far) time I needed to use them, they were very responsive and sent a good company to fix the issue. The parts arrive within a week, which is pretty good for post-covid.

3 years ago

Reply from First American Home Warranty

Amanda, We appreciate you taking the time to share your five star review with us! We look forward to being there for you, should you ever need us again.

Jun. 2nd, 2022

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Verified Customer

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Jeannie Weck Lexington, KY

I have been a client of First American Home Warranty for several years up until now I would have rated them 5 star. I was getting a washing machine serviced and I waited 4 weeks then found out the current Contractor could not complete the job. They sent me a new Contractor's information for them to repair my washer. I feel like FAHW should check to make sure their clients are being serviced within a reasonable time. I had an extremely hard time finding someone to help. So my rating is based on my last experience.

3 years ago

Reply from First American Home Warranty

Jeannie, Thank you for taking the time to share your review with us. We hope the next time you may need us, you will give us another chance to meet your needs.

Jul. 8th, 2022

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Verified Customer

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Margaret Sawyer Portland, OR

I think it is very unfair that when a client moves to a new home their contract with FAHW is cancelled and funds are not credited to the new contract at the new home. I was told you charge for the cancellation and all service calls are deducted from the remaining funds in the contract. I won't recommend your company as you are not really saving anyone anything!

3 years ago

Reply from First American Home Warranty

Margaret, Thank you for sharing your comments with us. We do apologize but unfortunately a contract cannot be transferred to a new property. However, a contract can be transferred to a different owner for the same property. We hope that you give us another chance to show you that we truly care about our customers.

Jul. 8th, 2022

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