First American Home Warranty: Read 4,378 User Reviews From Real Homeowners

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Verified Customer

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George Anderson, SC

Very courteous and prompt and answered any questions that I had. Our dishwasher was not draining. I called them up that day and had a technician scheduled that afternoon. Everything went smooth. He showed up on time when he was supposed to and everything worked out great.

6 years ago

Reply from First American Home Warranty

Hi George. We are happy to hear that your dishwasher was repaired in a timely manner. We look forward to servicing your next claim.

Jun. 17th, 2019

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Verified Customer

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Louis Belton, TX

I had a septic system problem and they came out. Although they did not have someone that works on the septic system, I had to find somebody and I paid for it and First American reimbursed me. I like First American Home better than several of the other companies that I've had in the past and I'm more than likely to pick them up again at the end of this term.

6 years ago

Reply from First American Home Warranty

Hi Louis. Thank you for taking the time to leave us a review and let us know how we are doing. We apologize that we didn't have an in-network contractor available to service. We appreciate your understanding and hope to continue to service your home in the future.

Jun. 17th, 2019

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Verified Customer

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Francis

They've always been responsive. We've used it for several things. We called and they called the proper companies like plumbers or electricians or whatever. And they reschedule an appointment and they came right away so everything was good. Everything in your house is covered so everything gets taken care of.

6 years ago

Reply from First American Home Warranty

Francis, we are happy to hear you see the value in your home warranty. We look forward to servicing your next claim.

Jun. 17th, 2019

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Verified Customer

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Margaret

They have really good follow up in their service. I've used it twice. The garage door opener wasn't working so they rectified that. The dryer wasn't working but there's nothing wrong with it. It might be user error but we are going to rely on what the technician said.

6 years ago

Reply from First American Home Warranty

Hi Margaret. We are so happy to hear that your garage door opener was repaired. Thank you for taking the time to let us know how we are doing.

Jun. 17th, 2019

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Verified Customer

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Don

I've used it three times. Once for a leak and it was repaired. Once for the dishwasher and it was almost repaired but still slightly leaks and I'll just live with it. I can put a bucket underneath the door. The other time was for a garbage disposal being jammed and it was fixed. They respond to any request.

6 years ago

Reply from First American Home Warranty

Hi Don. We are concerned to hear about your dishwasher still leaking. Can you please call our Customer Service line and tell them about the situation?

Jun. 17th, 2019

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Verified Customer

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Jo

I've used the warranty numerous times. We had to use it recently for our pool pump and the gentleman fixed it and everything's fine. We've had some technicians that came out that were bad. I did speak with the manager about pest control which was not very friendly or nice. I would suggest more empathy from the people and managers that customers speak to. I actually had to hold for thirty minutes to speak to him.

6 years ago

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Verified Customer

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Larry

We just used our warranty on our dishwasher and we called in and said we needed a repair and they sent someone out and fixed it. I've had several occasions to use the home warranty on refrigerators and dishwashers and appliances. It's very successful. They were responsive, successful, took care of the problem, and were generous.

6 years ago

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Verified Customer

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Kevin

Very responsive and quick to get to people out to work on repairs as needed. They do an excellent job. Most of the technicians have been excellent. A couple have had to change one item and then came back a week later and make two trips to fix the problem.

6 years ago

Reply from First American Home Warranty

Thank you, Kevin for the response. We appreciate you taking the time to let us know how we are doing.

Jun. 17th, 2019

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Verified Customer

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Larisa

I can always reach a representative. My air conditioning unit went out and it was very quick and they fixed everything. I like that the customer service is easy to reach. The people are polite and there are professionals at any of the contractors.

6 years ago

Reply from First American Home Warranty

We are happy to hear your AC was fixed just in time for summer!

Jun. 17th, 2019

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Verified Customer

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Sharon

If you call them, they call the contractor out and fix the problem. We use the warranty all the time actually. We have an older house. I just put it in an email what we need to be fixed and they send the contractor. They call us within twenty four hours and come fix it and off we go. They are timely and professional and they resolve everything.

6 years ago

Reply from First American Home Warranty

Hi, Sharon. We are happy to hear that you are utilizing the benefits of your contract! We are happy to be of service.

Jun. 17th, 2019

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Verified Customer

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Sheila Miller

The app was easy and convenient to request the services. Called when they said they would. Not a long wait. Worked around my schedule and you can request services online easily! Fairly priced as well. Both the monthly payment and the services!

6 years ago

Reply from First American Home Warranty

Hello Sheila. Thank you for your review. We appreciate it.

Jun. 11th, 2019

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Verified Customer

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Anthony

They came with the purchase of the home and they have performed well since then. They've been responsive to each request and it is easy to submit requests. Everything has gone well. Service is prompt and adequate. Some of their contractors weren't up to doing the job the first time but most have been resolved.

6 years ago

Reply from First American Home Warranty

Thank you Anthony for your review.

Jun. 3rd, 2019

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Verified Customer

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Christina

Most of the time, the service is really good and get things done quick. I have been in my home for months and had to call them three or four times and they have been pretty good at getting things done for me. The first time I needed something with my dishwasher and they got someone out here right away, which was really good, but the second time, it took several days before somebody came.

6 years ago

Reply from First American Home Warranty

Hi Christina, we appreciate your feedback.

Jun. 3rd, 2019

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Verified Customer

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Valerie

The last time I had plumbing issues, First American Home Warranty came and repaired the problem. I was really happy with the service, it is the best out there. I've had it for a long time and they're pretty dependable. They go all the way to do certain things without even charging you.

6 years ago

Reply from First American Home Warranty

Hi Valerie, we appreciate your review.

Jun. 3rd, 2019

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Verified Customer

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Kelli

My mom and my sister both had it and liked First American. They have provided us with good service and always sent someone right away that was qualified and do a good job. When they tried to fix out garbage disposal but couldn't, they replaced it. Customer service is quick to get back with us and get somebody to us.

6 years ago

Reply from First American Home Warranty

Hi Kelli. Thank you for taking the time to provide us with your feedback!

Jun. 3rd, 2019

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Verified Customer

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Janessa

I recommend them almost daily. Someone is always available in customer service. We called in for a claim and it was handled promptly. My only complaint is there is no follow up from First American and they didn't relay information to the contractor.

6 years ago

Reply from First American Home Warranty

Thank you Janessa for your review.

Jun. 3rd, 2019

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Verified Customer

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Cesar

I greatly appreciate what they do. They are very responsive and knowledgeable and go above and beyond to make sure my needs are taken care of. I love the simplicity of being able to log in and get through and their responses have always been really quick and great.

6 years ago

Reply from First American Home Warranty

Thank you Cesar for your review, we appreciate it.

Jun. 3rd, 2019

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Verified Customer

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Robbie

I think it is a good deal, especially if you have been in your home for a lengthy period of time. They were very quick with their responses and they have somebody out pretty much immediately. I have used them twice and so far it is pretty amazing.

6 years ago

Reply from First American Home Warranty

Hi Robbie. Thank you for taking the time to provide us with your review.

Jun. 3rd, 2019

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Verified Customer

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Anonymous Idaho Falls, ID

First American Home Warranty is an outstanding company. I've had to use them a number of times and they sent people right away and it was all settled beautifully. They are very efficient and they have a good telephone system, the people are very polite and speak clearly and are fluent in English.

6 years ago

Reply from First American Home Warranty

We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service.

Oct. 18th, 2021

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Verified Customer

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Nyda Bountiful, UT

I think they are trustworthy. They've always been really good about providing the service when needed. I've had two instances in the last month where I've used them. I was okay with what they did with my electric range but not my water heater because I didn't hear from them for over a week for an appointment. It would be nice to have the option to choose your own people.

6 years ago

Reply from First American Home Warranty

Hi Nyda, thank you for your review. We appreciate it.

Jun. 4th, 2019

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Verified Customer

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Cheryl Clinton, MS

Extremely responsive. The 6 times I needed to use them, I was able to get a response in a timely manner. I wasn't happy with one contractor that showed up but the next time I was happy. I find the agents to be very knowledgeable of what is covered in my plan and they are also very empathetic.

6 years ago

Reply from First American Home Warranty

Hi Cheryl. Thank you for your review. We appreciate it.

Jun. 4th, 2019

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Verified Customer

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Heather Austin, TX

I call customer support a lot and I am always able to talk to somebody and they try to at least help with our problems. Most of our issues have been taken care of quickly except the heating and dishwasher took a long time. It took a month to get the dishwasher done and I think it could have been much quicker but every time I called First American, they were very helpful and tried to get it moving. I think there should be quicker communication and they should check in with their customers to see where the contractors are.

6 years ago

Reply from First American Home Warranty

Hi Heather. We appreciate and value your feedback. Thank you.

Jun. 4th, 2019

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Verified Customer

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Barry Pittsburgh, PA

They always have the right thing. When their usual plumbing company vendor could not repair my bathroom fixtures, I had my own usual plumber fix the problem, and First America Home Warranty reimbursed me completely for my expenses.

6 years ago

Reply from First American Home Warranty

We appreciate your feedback, Barry. Thank you!

May. 31st, 2019

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Verified Customer

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Anonymous

With electrical plumbing, they cover everything and that's very good. They don't give you any problems. First American Home Warranty is top notch. I would definitely recommend them to anybody. I've been a customer of theirs for the past fourteen years.

6 years ago

Reply from First American Home Warranty

Hello, we appreciate your feedback. and thank you for choosing First American as your home warranty provider. We look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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Frank

They've been responsive to my requests. Recently I had a pool pump begin to die and I called them and it was fixed within a week and replaced a brand new unit in one visit. It was a good experience. They have been responsive and quick in their service.

6 years ago

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Verified Customer

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Carla

They've always responsed promptly to any claim we entered and the companies they have sent have all been excellent. Recently, something went out on the furnace and the people responsed within the day and they were here within another day so they had a prompt service call. The service has always been excellent.

6 years ago

Reply from First American Home Warranty

We appreciate your review, Carla.

May. 29th, 2019

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Verified Customer

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N

They are very responsive. I'm using it today for an electrical problem and it's getting fixed right now. I had had other problems with rats and they don't cover rats and theu don't spray outside. Otherwise, I've had a good experience with them.

6 years ago

Reply from First American Home Warranty

Hello N. Thank you for your feedback.

May. 29th, 2019

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Verified Customer

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Anonymous

They came once and helped us. I was happy and they have reasonable prices. They help with everything from the drier to the dishwasher. They are really helpful. I like the people who are working with them because they fixed it and sent another one without taking any money.

6 years ago

Reply from First American Home Warranty

Hello, thank you for your review. We appreciate it.

May. 29th, 2019

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Verified Customer

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Matthew

I needed to use it for a dishwasher for my air conditioning and for my furnace. First American was very good and contacted someone immediately. Some of the people that First Ameriance contracts with are less than disrable and their ability to take care of your case and they aren't able to come to your home. The furnace wasn't working and it was in January. I had to wait a week. I spent a day working going back and forth between the company and First American to get someone to come out.

6 years ago

Reply from First American Home Warranty

Hello Matthew. We appreciate your feedback and we are glad your furnace has been repaired. We look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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Robin

Good recommendations. Like the quickness of responding to calls.

2 months ago

Reply from First American Home Warranty

Robin, Thanks for letting us be part of keeping your home worry-free!

Mar. 11th, 2026

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Verified Customer

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Kerry

I have been with American Home Warranty for many and they have covered numeris

2 months ago

Reply from First American Home Warranty

Kerry, Protecting your home is our top priority—thanks for trusting us with it!

Mar. 11th, 2026

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Verified Customer

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Yvonne

Fast effective and reliable service and also very reasonable

2 months ago

Reply from First American Home Warranty

Yvonne, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Mar. 8th, 2026

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Verified Customer

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Lourdes

I always received attention and service prompt and satisfactory

2 months ago

Reply from First American Home Warranty

Lourdes, Thanks for letting us be part of keeping your home worry-free!

Feb. 25th, 2026

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Verified Customer

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Keith

always quick to respond get the issue fixed.. good support and follow through

2 months ago

Reply from First American Home Warranty

Keith, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved!

Feb. 25th, 2026

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Verified Customer

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Anna

Because the head of your Recruiting Department is stunning!!!

2 months ago

Reply from First American Home Warranty

Anna, Thank you for your review!

Feb. 23rd, 2026

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Verified Customer

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Trevor

They're very easy to work with . They've been able to help us a few times in one year

3 months ago

Reply from First American Home Warranty

Trevor, Thanks so much for your review. It’s great to know we met your expectations—we aim to keep doing just that!

Feb. 17th, 2026

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Verified Customer

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Suzanne

I had American Home Shield and their rates kept increasing. Found First American and the rates were better

3 months ago

Reply from First American Home Warranty

Suzanne, Thanks so much for sharing your great feedback!

Feb. 17th, 2026

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Verified Customer

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Jorge

First American Home Warranty claims that I had an existing issue with my swimming pool Valve and declined the service, they took my service call money.

3 months ago

Reply from First American Home Warranty

Jorge, Thank you for your comments. We requested additional information from you privately so we could further look into your claim but was not able to connect with you. Should you still need assistance, please feel free to reach out to us directly.

Feb. 13th, 2026

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Verified Customer

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Sonia

Worst company ever, Jessica please read my email, I’ve reply back to you and copied Unless your email it’s been automatically sent and never checked, you won’t know what’s really going on with your company

3 months ago

Reply from First American Home Warranty

Sonia, Thank you for your comments. We requested additional information from you privately so we could further look into your claim but was not able to connect with you. Should you still need assistance, please feel free to reach out to us directly.

Feb. 13th, 2026

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Verified Customer

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Kristi

Waste of money. Can not use trusted service providers unless they’ve contracted with the company. Which means no independent evaluation or recommendation from a certified professional that you may have used for decades.

3 months ago

Reply from First American Home Warranty

Kristi, Thank you for sharing your feedback. We do have a trusted network of contractors that we work with and do dispatch from within that network. We hope the next time you may need us, you will give us another chance to meet your needs.

Jan. 30th, 2026

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Verified Customer

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Carmela

I have been working with them for almost 20 years and I haven't had a problem with their service.

3 months ago

Reply from First American Home Warranty

Carmela, Thank you for taking the time to share your review with us. It is great to know that we have been able to be there for you when you needed it most for 20 years. We will continue to be here for you should you need us in the future!

Jan. 28th, 2026

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Verified Customer

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Kenneth

Service technicians communicated quickly. Follow up from First American was consistent for each Service request.

4 months ago

Reply from First American Home Warranty

Kenneth, We sincerely appreciate your five-star rating and your continued trust in our services!

Dec. 29th, 2025

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Verified Customer

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Jane

A friend recommended your company. I have not had any issues. Your company has been in communication and helpful.

5 months ago

Reply from First American Home Warranty

Jane, Thanks for letting us be part of keeping your home worry-free!

Dec. 12th, 2025

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Verified Customer

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Paul

A comprehensive warranty. When filing a claim, your team is responsive and repairmen are easy to work with.

5 months ago

Reply from First American Home Warranty

Paul, Thank you for taking a moment to share your experience with us!

Dec. 3rd, 2025

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Verified Customer

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Jose

Iam very happy with america first warranty because they have a great customer service and always taking care of any problem promptly

6 months ago

Reply from First American Home Warranty

Jose, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Nov. 20th, 2025

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Verified Customer

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Sally B

I liked the quick response, reasonable pricing and the high quality service companies they send for remaining my appliances.

7 months ago

Reply from First American Home Warranty

Sally, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Oct. 24th, 2025

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Verified Customer

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Paul

Not so well. Waited a long time for service. Tech came and had you order a drip pan replacement. Waited and wrong part came. Called to report that and rep said a new was being ordered. Awaiting the new part and return instructions for the part that does not fit. What gives?

7 months ago

Reply from First American Home Warranty

Paul, Thank you for your comments. We requested additional information from you privately so we could further look into your claim but was not able to connect with you. Should you still need assistance, please feel free to reach out to us directly.

Oct. 9th, 2025

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Verified Customer

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Andrea G

Easy to request services online at any time. The majority of their contractors are well versed in their various trades and are local, so repairs are usually fast.

10 months ago

Reply from First American Home Warranty

Andrea G, Protecting your home is our top priority—thanks for trusting us with it!

Jul. 17th, 2025

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Verified Customer

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Jalil

Because one of my closest relatives was a client

1 month ago

Reply from First American Home Warranty

Jalil, We appreciate your review!

Mar. 19th, 2026

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Verified Customer

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JOHN ANTHONY

~As always, we are very pleased with the service as well as the representative that we have had the pleasure of working with. I highly recommend this excellent service provider!~

1 year ago

Reply from First American Home Warranty

John, We appreciate you taking the time to share your review with us. It is great to know that you were provided five-star service. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

May. 13th, 2025

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