First American Home Warranty: Read 4,422 User Reviews From Real Homeowners

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Verified Customer

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Donna Sacramento, California

We felt like a priority. We are elderly and our air conditioner stopped working in the worst heat we were having. American home warranty is very easy to use. They respond very quickly. It is absolutely the best one out there. We will continue with them. We have other offers from many different companies at cheaper rates, but I will not switch. I know what we get with no hidden costs. Donna Gregory a very satisfied customer.

4 weeks ago

Reply from First American Home Warranty

Donna, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you so quickly. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Jul. 22nd, 2026

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Verified Customer

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Barbara Phoenix, Arizona

Out of all warranty companies this company has met all my issues. My only complaint is that it can take 48 hours to fix an issue. Is it possible to put companies that have 24 hours and emergency service in your system? Also can you not increase your long time customers every year? I have referred customers to you like 3 besides my father. I found out they did not put down my name as a referral, which is okay because your service is good.

4 weeks ago

Reply from First American Home Warranty

Barbara, Thank you for sharing your review with us. If you have any other friends you would like to refer, please check out our customer referral program. (refer.fahw.com) We look forward to being there for you, should you ever need us again.

Jul. 22nd, 2026

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Verified Customer

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Kristy North Auburn, California

Most of the repair people are friendly and will fix the problem with ease. We've only had problems with the latest kitchen appliances repair companies. The last one to come out was called "Troubleshooting Services". They came out 3 time to fix the problems with my refrigerator. The last day he told me he couldn't fix my water line problem & I'd have to call a Plumber. I called 1st American while he was still there. Customer service called Troubleshooting and talked to the manager who called the tech and told him he needs to try to fix the problem. He finally found a leak in the water line at the bottom of the fridge and cut out about an inch of the cracked hose. He probably should have replaced whole line. I hope we don't get another leak. The other problem is he didn't seem to understand me when I talked to him. He had AirPods in his ears. I think to translate what I said to Russian. He also had to keep looking online for instructions to fix the fridge. I would not recommend this company to anyone.

4 weeks ago

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Verified Customer

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Keun Midlothian, Texas

I must say that First Home Warranty has exceeded my expectations. I honestly don't remember how I first heard about the company, but I have no regrets. Unfortunately, I've had to file two claims so far, but both experiences were smooth. The claims process was easy, and my issues were resolved promptly and professionally. Based on my experience, I would definitely recommend First Home Warranty.

1 month ago

Reply from First American Home Warranty

Keun, Thank you for your five-star rating! We truly appreciate your support and are pleased to know you had a positive experience and will continue to be here for you should you need us in the future.

Jul. 23rd, 2026

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Verified Customer

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Eva Spartanburg, South Carolina

My warranty was included when I bought my house. My A/C went out within 2 months. I called and started a claim which was on the weekend. I received a call on Monday an appointment scheduled. The company came out and the unit. No hassle no issues with getting the HVAC company paid. I only had to pay my service fee. When my parents passed away and I had to sell their home, I had my realtor pay 1 yr and included it with the selling of the home.

1 month ago

Reply from First American Home Warranty

Eva, We appreciate you taking the time to share your review with us! It's fantastic to know that you were provided five-star service. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Jul. 23rd, 2026

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Verified Customer

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Madeline Houston, Texas

I purchased a new home, and was provided a home warranty. I did recently have to utilize it. The vendor was outstanding and I couldn't be more pleased

3 weeks ago

Reply from First American Home Warranty

Madeline, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you.

Jul. 22nd, 2026

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Verified Customer

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Margo Stillwater, Oklahoma

This is the best service I have run across! Only cost me $90 to have a licensed plumber come out and do a repair on a leaking water line.

3 weeks ago

Reply from First American Home Warranty

Margo, We sincerely appreciate your five-star rating and your continued trust in our services!

Jul. 22nd, 2026

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Verified Customer

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Ann Cincinnati, Ohio

Got tired of waiting for ahs to fix a washer. Waited 2 months. Heard you have better service. You do. Only took 8 days to fix our heat pump.

3 weeks ago

Reply from First American Home Warranty

Ann, We greatly appreciate your positive review and are glad we could provide the quality experience you were looking for!

Jul. 22nd, 2026

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Verified Customer

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Bob Horton Charleston, South Carolina

My first service was a disaster. Called to cancel service. Asked for second chance. Was perfect—done fast, and correct. Pleased now.

4 weeks ago

Reply from First American Home Warranty

Bob, Protecting your home is our top priority—thanks for trusting us with it.

Jul. 22nd, 2026

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Verified Customer

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Lynn Pensacola, Florida

For the past 8 years, your services have been convenient and consistent. Having FAHW helps give a peace of mind amongst many stresses in life. Thank you.

1 month ago

Reply from First American Home Warranty

Lynn, Thank you for taking the time to share your review with us! It is great to know that we have been able to be there for you when you needed it most. We're glad you chose us and look forward to being here when you need us again.

Jul. 23rd, 2026

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Verified Customer

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Dawn Reno, Nevada

I’ve been with First American Home Warranty for several years and I haven’t really had any problems. However they’re not very good with communicating the results when there is additional issues.

1 month ago

Reply from First American Home Warranty

Dawn, Thank you for taking the time to share this feedback as it allows us to see if there is a need for improvement in any area of our service. We look forward to being there for you, should you ever need us again.

Jul. 23rd, 2026

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Verified Customer

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Sandra Prescott, Arizona

3 months ago

Reply from First American Home Warranty

Sandra, We appreciate you taking the time to share your feedback with us. We do have a process when a claim is submitted and apologize that this is taking longer than expected. We look forward to having this issue resolved for you as soon as possible.

Apr. 29th, 2026

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Verified Customer

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Nechell Jenkins

I saw your commercial on my TV, and I was very impressed with your company advertisement and decided to give you a try. Since I have been a loyal customer and used your services twice, you have provided me with excellent customer service. I am extremely happy and satisfied that I decided to have you as extra insurance or protection. Thank you for your time and consideration!

4 months ago

Reply from First American Home Warranty

Nechell, Thank you for taking the time to share your review with us! It is great to know that we have been able to be there for you when you needed it most. We're glad you chose us and look forward to being here when you need us again.

Mar. 26th, 2026

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Verified Customer

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Constance

I left First American for a year (to Choice HW) and it was a disaster. With First American, I can actually talk with a person fairly quickly- with Choice, had to wait hours for a call back. First American had my back when it came to repairs the 2 years plus that I've had their coverage.

5 months ago

Reply from First American Home Warranty

Constance, Thank you for taking a moment to share your review with us. It’s great to know we met your expectations—we aim to keep doing just that!

Feb. 20th, 2026

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Verified Customer

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Joseph

I am impressed with First American Home Warranty. After hearing so many horror stories about home warranties, I was skeptical, but they’ve been professional, fast, and reliable. Every claim I’ve filed was First American was handled smoothly, and the technicians sent were top-notch. It’s given me such peace of mind as a homeowner!

5 months ago

Reply from First American Home Warranty

Joseph, It’s great to know we met your expectations—we aim to keep doing just that!

Feb. 18th, 2026

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Verified Customer

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Donald

I've been with First American Warranty for over 10 years now, and they have been an excellent company to work with. I really don't have any complaints about them. They have fulfilled their obligation over the past 10 years. The biggest thing that I can say about them is that they choose the right people to do the work. I don't have to worry if something goes wrong because they have my back.

6 months ago

Reply from First American Home Warranty

Donald, Thank you for taking a moment to share your experience with us! It is wonderful to know that we have been able to provide you with peace of mind for over 10 years. We look forward to being there for you, should you ever need us again.

Feb. 6th, 2026

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Verified Customer

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Jared

We had plans to leave our house for 18 months and rent it out. We did not want to worry about the appliances. First American Home Warranty had good reviews and we decided to use them. We have had one claim so far. They contacted us quickly, set up the appointment, and the problem was quickly resolved. We are very happy with the service! Thank you for removing the appliance worry!

8 months ago

Reply from First American Home Warranty

Jared, Thank you for taking the time to share your review with us! It is great to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Dec. 3rd, 2025

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Verified Customer

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Frank New York City, New York

I love my warranty. You're cheap, and you're liable.I'd rather give you ten stars

4 weeks ago

Reply from First American Home Warranty

Frank ,Thanks so much for taking the time to share your experience with us! We will gladly accept your ten-star rating. We're glad you chose us and look forward to being here when you need us again.

Jul. 22nd, 2026

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Verified Customer

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Richard

There is no other home warranty company to choose from at all the closings on real estate , so we chose to accept it , which was First American , and someone from choice home warranty called and gave us a cheaper price when it was time to renew, WELL LETS JUST SAY IT WAS THE WORST MISTAKE WE EVER MADE is changing from First American!!!!! I know someone who worked for them and he was a witness to the company only requiring the owner of the company to be licensed , not the workers that come to your home…. We had a tech who came to our house to fix a fan in our double oven , which was making allot of noise , after he was done,he sent another tech to “finish the job”, he was worse than the first , then another one came and the owner, but after it was all over with , my double oven would no longer work, it stayed on even when cut off, increasing in temperature , we had to cut it off at the breaker , and nobody from the company would come back, we were in the middle of selling the home, so we had to put out 2500 for new owner to purchase a new double oven after closing, Choice home warranty would not hold the owner of this company liable , and no matter what we did and tried to call multiple times to Choice, they said they had to go by what tech says, and tech says it was fixed!!!!!! The techs did not know what they were doing because they were not certificed or licensed to even know how to work on appliaces . NEVER AGAIN will we switch from First American Home Warranty. WE APPRECIATE a company like First AMERICAN , that all closing attorneys stand by and HIGHLY recommend.

8 months ago

Reply from First American Home Warranty

Richard, Thank you for taking the time to share your review with us! It is great to know that we have been able to be there for you when you needed it most. We're glad you chose us and look forward to being here when you need us again.

Nov. 20th, 2025

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Verified Customer

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Doug Hillsboro, Oregon

I've been with you guys since I bought the house close to over 20 years. Sometimes the service takes longer than other times. Overall, I'm happy. Thank you

2 months ago

Reply from First American Home Warranty

Doug, Thanks so much for taking the time to share your review with us!

Jun. 8th, 2026

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Verified Customer

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The

I've appreciated that I've had a warranty the past 1 ½ years. The company has followed through. The missing "star" is the frustration of waiting for approvals in order to get the jobs done. Otherwise, what they offer is a good product. It helps when living in an older home.

4 months ago

Reply from First American Home Warranty

Thanks so much for sharing your review. We do apologize that approvals took longer than anticipated. We have a process when evaluating and determining an outcome for our customers and do our best to keep this process moving forward until resolved. We will continue to be here for you should you need us in the future.

Apr. 1st, 2026

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Verified Customer

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Loretta

I've had this home warranty company for many years. I've never had a bad experience with them. They inform you if there is any excess charge that isn't covered beforehand. I have and will continue to recommend them.

4 months ago

Reply from First American Home Warranty

Loretta, Thanks so much for taking the time to share your experience with us!

Mar. 16th, 2026

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Verified Customer

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Marcos

I read the reviews, All reviews seemed good experiences from reviewers, so i chose to use them. So far so good. It has some drawbacks like everything else nothing is to our liking. Overall I’m pleased! I think you’re going to like it!

5 months ago

Reply from First American Home Warranty

Marcos, We greatly appreciate your positive review and are glad we could provide the quality experience you were looking for!

Mar. 11th, 2026

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Verified Customer

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James

It was recommended when I bought my home 20 years ago and I hve kept the policy since then My only complaint was years ago, their contrctors were quick and speedy...now it may be weeks before they get to it and often they cancel without notice.....really annoying after you have taken the day off and waited for them to show...then to be cancelded and you have to start over with another provider..... It definitely can not be counted on in the casae of an emergency

5 months ago

Reply from First American Home Warranty

We appreciate you taking time to share your feedback with us and apologize that you experienced this delay with resolving your claim. We will continue to be here for you should you need us in the future.

Feb. 25th, 2026

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Verified Customer

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Sigifredo Dallas, Texas

It worked as they say on the website. Perfect service

1 week ago

Reply from First American Home Warranty

Thank you for your five-star rating! We truly appreciate your support and are pleased to know you had a positive experience.

Jul. 30th, 2026

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Verified Customer

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Joanne

We went on vacation up North for 5 days. The Compressor in our Refrigerator went while we were away. American Home Warranty sent a Service Person Quickly and the Fridge was fixed right away! Thank you for the prompt service.

6 months ago

Reply from First American Home Warranty

Joanne, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Feb. 6th, 2026

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Verified Customer

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Marsha

I was given a home warranty when I bought my home. The heat went out the first winter and American Home Warranty was there to help! The work would have cost over $1000 if I had not been a customer. I’ve kept them ever since. I tell everyone I know. This is the best home warranty company.

7 months ago

Reply from First American Home Warranty

Marsha, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Jan. 2nd, 2026

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Verified Customer

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Naomi

First American Home Warranty is a company you can count on every time. No matter the situation I may have been in they were immediately there for me. This is a company I feel fortunate to have been introduced to years ago. They won’t let you down.

7 months ago

Reply from First American Home Warranty

Naomi, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Dec. 29th, 2025

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Verified Customer

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Christi Ocala, Florida

Very fast and reliable and helpful with everything we have had to do.

4 weeks ago

Reply from First American Home Warranty

Christi, Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most!

Jul. 22nd, 2026

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Verified Customer

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Lynn Kernersville, North Carolina

Through my realtor’s recommendation. Customer service has been very good.

4 weeks ago

Reply from First American Home Warranty

Lynn, Thank you for your wonderful review!

Jul. 22nd, 2026

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Verified Customer

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Stephen Ashburn, Virginia

Haven't had an opportunity so far to use the dervice. When I do I'll let you know.) Ciao

1 month ago

Reply from First American Home Warranty

Stephen, Thank so much for taking the time to share your initial experience with us!

Jul. 23rd, 2026

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Verified Customer

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Diana Hilton Head Island, South Carolina

Recommendation of friend. My first experience with a claim was handled very well.

1 month ago

Reply from First American Home Warranty

Diana, Thanks so much for taking the time to share your review with us!

Jul. 1st, 2026

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Verified Customer

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Naik/Wilchet USA

1 year ago

Reply from First American Home Warranty

Thank you for taking a moment to share your experience with us. We're glad you chose us and look forward to being here when you need us again.

Aug. 4th, 2025

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Verified Customer

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SWID

TO DATE, WE HAVE HAD FIRST AMERICAN HOME COVERAGE NOW FOR ABOUT 10YRS, ONE IT COMES UP FOR RENEWAL, THERE IS NO DOUBT ABOUT IT. THERE PROCESS IS GREAT, THE COVERAGES ARE GREAT AND AS LONG AS I OWN A HOME, THEY WILL BE PROTECTING US. I HAVE REFERRED SEVERAL PEOPLE TO AMERICAN FIRST HOME WARRANTY, AND 4 OF MY CO-WORKERS HAVE SWITCHED FROM THE DTE PLAN TO FIRST AMERICAN. THE ONLY DOWNSIDE, IS THAT I WAS TO EARN 50.00 PER EACH REFERRAL SIGNED UP FOR COVERAGE AND ONLY RECIEVED IT ONE TIME. GREAT COMPANY, EASY CLAIM SERVICES, AND NOTHING MOST EVERYTING IS COVERED IS A GREAT PEACE OF MIND MICHAEL

2 years ago

Reply from First American Home Warranty

Michael, Thanks so much for your great feedback! We would like to make sure that you receive the $50 Amazon gift cards for the referrals that have signed up with us. We have requested additional information from you privately to further assist.

May. 10th, 2024

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Verified Customer

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Joseph Mesaros

I really haven't had to make any type of claim with First American Home Warranty as of yet being i just recently purchased the Home Warranty from them about two months ago! But the initial customer support awareness is excellent & they showed a overall GENUINE concern in helping me & answered ANY & ALL questions i may have had in a very positive efficient informitive understanding manner! Also i compared numerous other Home Warranty Companies before deciding on purchasing my Home Warranty Protection with First American Home Warranty who OFFERED me a GREAT QUALITY PLAN at a COMPARABLE LOWER PRICE!!!

4 years ago

Reply from First American Home Warranty

Joseph, Thanks so much for taking the time to share your experience! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Jul. 20th, 2022

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Verified Customer

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Simon Seattle, WA

Whenever I did speak with someone, they were able to help me right away, or at least gave me the assurance that they were "working on it." I've had to call them back several times to get updates. Often would get a different person telling me different things. We never received confirmation emails or phone calls on the status of anything, not sure if this is a technical glitch, so make sure they can and will email you receipts and status updates. I'd log into my account and would sometimes find updates on information but there is no history in what happened, so I highly recommend you keep your own records of things!

5 years ago Edited January 10, 2024

Reply from First American Home Warranty

Hi Simon. Thank you for your feedback. We are happy to hear that assistance was provided to your satisfactions.

May. 7th, 2021

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Verified Customer

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Anonymous

They've been excellent. I've had them with my house now for almost thirty years. They're there to help and get solutions to whatever is going on. There have been several times that they've actually thought about the response I was given from a vendor and it wasn't right and they questioned it and go second opinions to make sure they were right. They do their research. They don't assume that their vendor is always right. I had a plumbing leak and they took care of it. It was incredible. I had some complications from the vendor and issues and modification charges. They did all the research necessary to get it resolved properly and now the job is done. I'm very happy. First American makes sure you're satisfied when you're done. I've had a couple managers involved because there were things that didn't make sense and the actual sales person couldn't match it so they connected me to a manager that could answer my question and give me good, sufficient answers.

6 years ago

Reply from First American Home Warranty

Thank you for sharing this feedback with us. We have requested additional information from you privately, so we can look further into your claim.

Nov. 12th, 2021

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Verified Customer

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Kelsey

When we bought our dream home and the deal was ''' as is'', we planned on needing to make some repairs and find a few surprises so we asked for First American Home Warranty coverage with our contract. Wow, did we underestimate the things that would go wrong with this little place. In the first three years, nearly every major appliance has gone out as well as fans, plumbing, both toilets, and I can''t even remember what else. First American has not refused us? Dropped up, questioned us or anything, they have helped us quickly and politely with every single claim. We would have been lost and financially ruined if we had not had this policy.

7 years ago

Reply from First American Home Warranty

Hi Kelsey. We appreciate your feedback and look forward to servicing you again in the future.

Aug. 6th, 2019

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Verified Customer

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Maryjane Statesville, NC

When my A/C broke down with First American, they fixed it right away and everything and it's running great. There was one little problem though. When the guy replaced the parts up in the attic, they didn't replace the board. I'm happy with the company, it was the vendor's fault. They sent an email and said it needed to get replaced and First American acted right away and put the part on order. I get great service. They're very professional and they come out right away and service and take care of things. It works really fast. I wouldn't change the company. I had another company and when I saw your company and found out what they cover, I was ecstatic and I've been happy every since. They react really fast.

7 years ago

Reply from First American Home Warranty

Hi Maryjane. We apologize for the inconvenience you encountered during your claim and appreciate your understanding.

Jun. 17th, 2019

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Verified Customer

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Floyd Memphis, TN

I really like the experience of working with them and not having to deal with the companies that you get your appliances from. This particular time they gave a time in which the company could come and service that item and I had problems with that time and I worked with First American Warranty and let them know and within forty eight hours they called and got me within forty hours of the call. I had problems with my dryer and I thought they would be able to repair it and go from there. The technician came out and serviced the dryer and told me what was wrong with it and then left. After I tried to use the dryer after he left, it wouldn't work. And I called them back and I got aggravated with the time it took for them to come out and reservice it. And it ended up costing me another $75 and I didn't know I was going to have to pay for that because it wasn't part of the actual dryer. First American was great, it was the company that came out of my house that I wasn't excited about.

7 years ago

Reply from First American Home Warranty

Thank you, Floyd for the feedback. We are sorry to hear that the assigned contractor did not meet your expectations.

Jun. 17th, 2019

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Verified Customer

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Corinne M St Louis, MO

Having an older house makes having a home warranty a must. I don't know how we would have paid for some of the repairs that we've needed over the years if they hadn't been covered. We have peace of mind knowing that we are protected from catastrophic damage and repairs. Well worth the investment. Occasionally we have to call more than once to get a technician scheduled, but that is really a problem with individual companies and not the fault of First American. Customer service has been wonderful. I don't think we could live in our house without them. We were not solicited for our business. I researched the best coverage and called them. No phone calls or emails asking us to increase coverage or buy other products. We truly could not be happier.

7 years ago

Reply from First American Home Warranty

Hi Corinne. Thank you for your review!

Jun. 4th, 2019

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Verified Customer

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Maria Imperial, California

professional and fast service, also resolve the problems soon, the app I love it, its so easy to start a claim!!

2 months ago

Reply from First American Home Warranty

Maria, Thank you for taking the time to share your review! Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most.

Jun. 8th, 2026

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Verified Customer

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Barbara Atlanta, Georgia

They have always taken excellent care of when it comes to any repair claim I have had no hassles and very timely with scheduling!

3 months ago

Reply from First American Home Warranty

Barbara, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five-star service!

May. 6th, 2026

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Verified Customer

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Andrea

I have only had to use my warranty once, but it was easy to schedule a service call. The repair person who came to repair my dishwasher. He made the repair quickly and left my kitchen clean.

8 months ago

Reply from First American Home Warranty

Andrea, We appreciate you taking the time to share your five-star review with us!

Dec. 12th, 2025

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Verified Customer

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Julia Virginia Beach, Virginia

They were very professional and got the job done well.

2 weeks ago

Reply from First American Home Warranty

Julia, We appreciate you taking the time to share your five-star review with us!

Jul. 23rd, 2026

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Verified Customer

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Jorge Acosta Mexico City, Mexico City

Easy to get services and very good contractors

3 weeks ago

Reply from First American Home Warranty

Jorge, Your feedback is invaluable to us—thank you for the perfect rating!

Jul. 22nd, 2026

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Verified Customer

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Richard Bothell, Washington

Hvac company did a horrible half ass job!

3 weeks ago

Reply from First American Home Warranty

Richard, Thank you for sharing your experience with us. While we always aim to provide the highest level of service, we're sorry to hear that we did not meet your expectations. We appreciate your feedback and the opportunity to do better.

Jul. 22nd, 2026

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Verified Customer

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Suzanne Milwaukie, Oregon

My coverage with First American for 8 years.

4 weeks ago

Reply from First American Home Warranty

Suzanne, Thank you for taking the time to share your review with us! It is great to know that we have been able to be there for you when you needed it most.

Jul. 14th, 2026

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Verified Customer

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John

We have an older home and we knew that sooner or later we would experience break downs . First American Home Warranty gives a choice to repair or replace. We have had to use them and the service was great. We have recommended them to friends and family.

9 months ago

Reply from First American Home Warranty

John, Thanks so much for taking the time to share your review. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Nov. 9th, 2025

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Verified Customer

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Leslie

Our home's previous owner left us the warranty and I renewed it. We have had 2 services and both were with our air conditioning. Pleased with the handling of both as well as the contractor. What I was not please with is the fact that we had to pay several thousand of our own money when the new air conditioning unit was installed. These fees were "upgrades" from original unit. I would like FAHW to note this fees boldly so customers can see them and not be surprised. Otherwise, pleased with the warranty

9 months ago

Reply from First American Home Warranty

Leslie, Thank you for sharing your feedback with us. It is great to know that your air conditioning was able to be replaced. Regarding the non-covered costs, it is our goal to provide our customers with a successful resolution, and we will share your comments with our team to see where improvements can be made. We hope the next time you may need us, you will give us another chance to be there for you.

Nov. 9th, 2025

First American Home Warranty Reviews

Summary of Reviews