Choice Home Warranty: Read 42,350 User Reviews From Real Homeowners

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Verified Customer

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Larry

I had a positive experience with the service. They were responsive and provided feedback when I had questions. Recently, I had issues with my air conditioning and laundry appliances, and the technicians were prompt and efficient in addressing the problems, ensuring everything was fixed properly. Overall, I'm satisfied with the support I received.

2 months ago

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Verified Customer

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Karyn

I recently had to deal with some appliance issues at home. My refrigerator's ice maker was acting up, and the repair process was quite straightforward. Additionally, I faced a leaking hot water heater, which was also addressed efficiently. Overall, my experience with appliance repairs has been manageable, though it can be a hassle.

2 months ago

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Verified Customer

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Joseph

I had a mixed experience with the service. They were responsive and resolved my air conditioning issue quickly, but I was disappointed when my claim was denied. However, my recent stove repair went smoothly, so overall, they have potential. Just wish the claims process was better.

2 months ago

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Verified Customer

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Ladonna

I had minimal interaction with customer support, so I can't provide feedback on that aspect. However, I did have an issue with the ice maker in my refrigerator, which was promptly addressed by the technician who replaced it. Overall, my experience was satisfactory.

2 months ago

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Verified Customer

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Hussein

I had a great experience with the service. They were prompt and efficient, resolving my washing machine issue quickly after a minor scheduling hiccup. The air conditioning problem was also addressed the next morning after my claim. Overall, excellent service and very helpful, especially considering my household's needs.

2 months ago

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Verified Customer

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Karen Shenker New York, NY

I received prompt service for my appliance repair, and the technician was efficient. However, my experience with the warranty was frustrating; the coverage was unclear, and I faced communication issues with customer service. Overall, while the repair was successful, the warranty process needs improvement.

2 months ago

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Verified Customer

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John

I've had limited experience with the service, but when I did, the response was quick and satisfactory. Unfortunately, I had to pay out of pocket for a recent water heater issue, as warranties typically don't cover such repairs unless there's a major problem. Additionally, my thermostat and air conditioner broke, which added to my frustration.

2 months ago

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Verified Customer

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Lanita

I had a great experience with their service. They were responsive and very helpful, especially as a senior citizen. Even when they couldn't send a technician, they allowed me to use my own and reimbursed me, which was fantastic. The communication with the service company was also smooth and accommodating. Highly recommend!

2 months ago

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Verified Customer

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Kimberly

I had limited interaction with customer support, which was fine, but I can't provide thorough feedback. My experience using the warranty for a refrigerator repair was positive; the technician had the necessary parts and fixed it promptly. Overall, I'm not completely comfortable sharing my experiences due to limited engagement.

2 months ago

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Verified Customer

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Julie

I had a mixed experience. Initially, I struggled to reach customer support, leading to frustration. However, when I needed service for my ice machine, the response was quick, and they managed to send a technician the same day. I appreciated being able to change technicians easily, but the overall service still left room for improvement.

2 months ago

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Verified Customer

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Janet

I had a great experience with the service. They were very responsive to my calls and always helped me as a senior citizen. The technicians were prompt and cooperative, accommodating my needs for scheduling. I also appreciated their assistance with my washing machine issue, providing a coupon for a new washer. Overall, very satisfied!

2 months ago

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Verified Customer

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James

I had mixed experiences with my warranty service. One technician incorrectly suggested I needed a new air conditioning unit when it was just a missing wire. Another took weeks to replace parts on my dryer, but it still didn't work afterward. I did manage to replace my hot water heater successfully, though. Overall, the service could improve.

2 months ago

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Verified Customer

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Joel

I had a frustrating experience with service calls. For my frozen pipes, no one showed up despite my requests, leading to costly repairs. My air conditioning took weeks to get fixed, although the technician who finally came was excellent. Overall, the service was disappointing, though one technician did provide great help.

2 months ago

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Verified Customer

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John

I had a frustrating experience with service calls for my pool issues; they sent several technicians who couldn't resolve the problem, and I ended up paying for visits that weren't covered. On the other hand, I had a positive experience when my refrigerator's ice maker broke, and it was replaced without hassle. Mixed feelings overall.

2 months ago

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Verified Customer

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Edward

I had limited interaction with customer support, so I can't provide a detailed rating. However, I've used the service multiple times, and it was effective, especially for resetting my stove top. Overall, my experience has been positive.

2 months ago

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Verified Customer

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Frances

I had a great experience overall, but I recently faced an issue with my water heater. It went bad, which was disappointing. On a positive note, I had to replace my garbage disposal a little while ago, and that went smoothly. Hoping for better luck with my appliances in the future!

2 months ago

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Verified Customer

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Coni

The service has been inconsistent; while some staff are capable, others fall short. I recently had to use my warranty for a refrigerator issue, and the replacement process took an unusually long time. Overall, my experience has been frustrating and disappointing.

2 months ago

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Verified Customer

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Cindy

The customer support team tried their best to assist me, but my air conditioning issue remains unresolved. After a brief fix, it stopped working again, and I didn't receive satisfactory answers when I reached out for help. I'm left without air conditioning and feeling frustrated.

2 months ago

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Verified Customer

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Dawn

I had a great experience with the expedited services from this company. They responded quickly to my leak issue and resolved it efficiently. Last time, they even had the necessary parts on hand to fix my refrigerator right away. Highly recommend for prompt and effective service!

2 months ago

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Verified Customer

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Edith

I had limited interaction with customer support, and while it was fine, I can't provide detailed feedback. I'm not entirely comfortable answering these questions due to my lack of experience. However, they did repair my seat and address my bathtub issue, which I appreciated.

2 months ago

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Verified Customer

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Daniel

I had mixed experiences with the service. One technician just looked at the issue and charged me without helping, which was frustrating. However, another technician promptly repaired my air conditioner the next day. Overall, the service quality varied significantly.

2 months ago

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Verified Customer

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Debbie

I had mixed experiences with customer support. The last time I reached out, it was frustrating; the phone number provided didn’t work, and online help was hard to navigate. However, they did send a technician for a plumbing issue once, but he couldn’t assist. Overall, I hope for better service next time.

2 months ago

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Verified Customer

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Felix

I had a quick response to my request regarding an issue I faced. The service was prompt and efficient, addressing my AC leak the very next day. Overall, I’m satisfied with the attention and care provided. Highly recommend for timely assistance!

2 months ago

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Verified Customer

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Dale

I've had a great experience with their service. They are prompt and efficient, always resolving issues quickly. Sometimes it takes a bit to get a response, but once they do, they're on top of everything. Recently, they repaired my AC without any problems. Highly recommend!

2 months ago

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Verified Customer

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Hirendra

I had mixed experiences with customer support. They are generally prompt and courteous, responding quickly to issues. However, I faced confusion regarding my warranty coverage for my above ground pool, as the information provided was misleading. While my air conditioning issue was resolved efficiently, the warranty policy needs clearer communication.

2 months ago

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Verified Customer

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David

I had a great experience with my dryer repair; the process was smooth, and the repairman did an excellent job. However, I faced some challenges when my water heater broke. Overall, while repairs can be difficult, the service for the dryer was top-notch!

2 months ago

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Verified Customer

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Debbie

Overall, my experience was smooth with clear communication. However, I faced issues with a denied claim for my air conditioner until a competent technician resolved it quickly. I also had a serious leak from my fridge, which I managed to contain until help arrived. Prompt service is essential, but I hope for more consistency in technician quality.

2 months ago

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Verified Customer

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Donald

I had a frustrating experience with the service. It took several days to get someone out for my air conditioner, and I faced similar delays with my sink faucet repair due to parts ordering. They advertise 24-hour coverage, but the response time was much longer than expected. I wish the service could be improved for quicker resolutions.

2 months ago

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Verified Customer

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Harold

The customer support experience was minimal, but overall satisfactory. I had an issue with my stove top that required a reset, and I used the service to fix my dryer. However, I will need to reach out again as the dryer seems to be malfunctioning once more. Looking forward to a resolution.

2 months ago

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Verified Customer

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Angel

I've had a great experience with their service. They are prompt in responding to my repair requests and have always sent knowledgeable technicians. Recently, I needed an electrician for my electrical box, and they handled it without any issues. Overall, I'm very satisfied with their professionalism and reliability.

2 months ago

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Verified Customer

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Bruce New Port Richey, FL

I had a great experience with the service. They were very accommodating and quick to resolve my issue. I appreciate their promptness and effectiveness, which made my transition smooth. Overall, I'm very happy with their support and would recommend them to others!

2 months ago

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Verified Customer

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Anonymous

I had mixed experiences with the warranty service. While my claims for broken underground sprinkler systems were denied, the customer service was quick to respond and the work done was satisfactory. Overall, the process could improve, but the service team was efficient.

2 months ago

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Verified Customer

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Benadette

I had a great experience with the service. They responded quickly to my call about my air conditioner and had someone out to fix it in no time. The staff was very helpful, and the process was smooth and efficient. Overall, I'm very pleased with how everything was handled!

2 months ago

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Verified Customer

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Carolyn

I had a great experience! The contractor was efficient and very good at their job. They surprised me by covering something I didn't expect, and they fixed it quickly. Communication was excellent; they kept me informed about their arrival and the process. Overall, it was an easy and satisfying experience!

2 months ago

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Verified Customer

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Anonymous

I had a mixed experience. While they addressed my garage door issue promptly by replacing the opener, I felt there was a lack of clarity regarding what services were covered. I wished for a more detailed breakdown of what I was paying for. Overall, the service was effective, but communication could improve.

2 months ago

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Verified Customer

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Anonymous Sun City West, AZ

The service was generally good, though I had difficulty reaching the technicians for updates. I also experienced issues with my hot water heater, but I can't recall the details. Overall, the experience was satisfactory despite these challenges.

2 months ago

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Verified Customer

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Bobby

I had a great experience with their service. They were always courteous and prompt in addressing my repair needs, from fixing my refrigerator's ice maker to replacing my broken hot water heater. The repairs were done quickly and reasonably priced. Overall, I highly recommend them for reliable home repairs!

2 months ago

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Verified Customer

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Anthony

I had mixed experiences with the service. While I was initially unhappy about a denied claim for my air conditioning, I was pleased with the smooth stove repair process. The technicians were commendable and handled the situations well. Overall, the quality of service has been good, though I still have lingering frustrations.

2 months ago

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Verified Customer

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Angela

I had a great experience with their quick response to my issue. They kept me informed and fixed my problem efficiently. However, I faced some challenges with my air conditioner service reimbursement due to a mistake on my part. Overall, the support was helpful, but I wish the reimbursement process was clearer for first-timers.

2 months ago

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Verified Customer

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Christopher

I had to rely on customer support recently, and they were quite helpful. I experienced an AC issue, and the technician was prompt and thorough, returning to address additional concerns. However, scheduling for a lock repair took longer than expected. Overall, I'm satisfied with the service provided.

2 months ago

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Verified Customer

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Badar

I had a positive experience with customer support. They were accurate and responded quickly to my requests. I also had a plumbing issue that was resolved efficiently by a technician. Overall, I'm satisfied with the service provided and would recommend them for their prompt assistance.

2 months ago

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Verified Customer

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Chris

The service response was timely when my AC broke down, and they sent someone quickly to address the issue. However, I often find myself handling repairs on my own, leaving me questioning the value of my monthly payment. Overall, while they did a good job this time, I wonder about the necessity of the warranty.

2 months ago

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Verified Customer

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Anonymous

I had a quick response from the team, and the work was done well. However, I felt they could have provided more clarity on the breakdown of costs, as not all my questions were addressed. Overall, decent experience, but better communication on pricing would be appreciated.

2 months ago

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Verified Customer

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Anthony

I had a mixed experience with the service. They were quick to respond to my claim, which I appreciated. However, my recent issues with appliances were frustrating. A technician misdiagnosed my air conditioning unit, and my dryer repair took weeks with unsatisfactory results. I hope future service is more reliable.

2 months ago

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Verified Customer

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Anonymous

I had to reach out for customer support regarding plumbing issues, and they responded quickly by sending someone to repair it. I also utilized my warranty for a leaking sink, and the service was prompt. Overall, I'm satisfied with their support and responsiveness during these situations.

2 months ago

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Verified Customer

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Carolyn

I had mixed experiences with the service. A plumber came quickly for a sink issue but caused a leak, and the wait for a follow-up was far too long. On the other hand, the repair for my stove was handled swiftly. However, I've been waiting a long time for my refrigerator repair due to parts being on order. Overall, the service needs improvement.

2 months ago

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Verified Customer

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Lori

Firstly I'd like to thank the company that returned to complete the job that was started July 3rd. Choice was not helpful at all. You guys paid no attention to the fact the job wasn't properly done. The company did. You guys told me I'd have to pay and additional 85.00$ .The company satisfied me. I'm wondering why I'm still allowing your company to go in my checking account. Your company needs to listen more to the customer. I'd love to hear from you!!

3 months ago

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Verified Customer

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Rick

choice had an excellent service company come and take care of my garage door failure, not only was it fixed, it was replaced. The technician was very professional and worked hard to make sure the job was done correctly. I have been a customer for many years and without exception, things have been taken care of an a professional maner. The last issue was a dryer failure. Same service, same positive results. I have no complaints.

3 months ago

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Verified Customer

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David

In general the service has been pretty good and the contractors have been competent. The issue that I have is that Choice won't approve replacing failed equipment with something similar. The recirculation pump had a timer but the only one approved to replace it was one without a timer. The only ceiling fan they would approve was builder grade so I ended up buying a better fan. The technician said they would refund me the $75 that Choice would approve. As yet, I have not received the refund. So basically it seems that if something needs to be replaced, Choice will only approve the cheapest option rather than replacing it with something similar to the original equipment.

3 months ago

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Verified Customer

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Lola

Love the techs n their professionalism... Hated that there was a mix up with scheduling

3 days ago

Choice Home Warranty Reviews