Choice Home Warranty: Read 42,350 User Reviews From Real Homeowners

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Verified Customer

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Deborah

1 day ago

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Bob

2 days ago

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Jan

Choice Home Warranty has always been prompt with a response to any problem. They are courteous and always follow up !

3 days ago

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Amy

Worst company ever. Won’t pay to replace anything tell me how you are supposed to replace a gas stove on $300? Still waiting TWO years on fixing my refrigerator, toliet, septic, a/c. Two YEARS. I guess I am giving 90 a month to charity? Never ever choose this company

3 days ago

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Verified Customer

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Tim. O

Have had a good run with them. Everytime things went wrong at my home I was sure the technicians sent out would fix.

3 days ago

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Roger Dunning

Everything went well from filing a claim online to the technician telling me there was nothing wrong with my air conditioner.

3 days ago

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Robert and Kathie Dean

quick response, qualified contractor, fast analysis of problem, left area near, explained everything he di

3 days ago

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Loretta Nollner

They repair man finally came to fix the electric after many phone calls telling us he would show up. He did come to collect the $85 for the plumbing that has not showed up to fix it.

3 days ago

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William Wiley

I’ve been waiting for 3 weeks for a part to come in to fix my tenant’s fridge. I had to buy her a replacement. Telling me that CHW is not an “emergency service” doesn’t address the needs of typical subscribers.

1 week ago

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Carlos Delgado

Technician was very professional, prompt and very knowledgeable. He explained all details and instructions very clearly. Thanks

1 week ago

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Venkat

The worst decision I ever made was to go with Choice. I will make sure to tell whoever I can to not go with Choice. The sales person mentioned that any claim will be assigned to a technician within 24 - 48 hours and I had to wait for more than 15 days and even after that there was no movement. Customer service is the worst. I cancelled my policy because I was so fed up.

1 week ago

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Verified Customer

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Patrick

Said my freezer would cost too much to fix so they would purchase me a new one. Cut a check $482.(that I'll have to wait 15-30 days for). Replacement cost is $800, and that's on sale. Make it make sense. Not the best Home Warranty company in my opinion! Patrick H

1 week ago

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Frederick

It’s very confusing trying to navigate business without confusing correspondence. Still going through challenging channels trying to eliminate confusion my dialogue is very difficult.

1 week ago

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Marcia

I love the fact that I but a claim in and get an appointment within a day or two and within a few days have someone to come and fix it

1 week ago

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Tom

The fact that you can file a claim through the Internet and you respond instantly, and the service rep gets back to you within two days at the most

1 week ago

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Rebecca Trevino

Filing a claim and getting a quick response has been GREAT! My problem was taken care of in a matter of days. Customer service is Amazing!

1 week ago

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Iiasa Battle and Mendy Lee

I experienced a plumbing emergency and waited 4 days before a contractor was assigned.. I cancelled the claim, paid for another contractor to come out (arrived within 1hour) . Currently vetting other companies to provide a home warranty service that responds in a more timely manner. Also, had a claim for my washer and still waiting for payment to buy a new one (over a month)

1 week ago

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Verified Customer

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Rhonda Phillips

Honestly, I thought my warranty was not going to cover my garage door spring, but it did. So glad I finally decided to get this protection.

1 week ago

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Cherri Fune

I put in my appliance had quit working and the next day I had a call for a technician. He was fast and efficient and freindly.

1 week ago

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Robert Templeton

This last claim is not resolved and I do see the urgency from CHW to respond and resolve it. My dryer has been out for a week even though CHW had approved the repair parts but the vendor says he’s waiting on the part to be delivered to whom??? The parts store has the part, and still my dryer is broke

1 week ago

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Leatrice Roberts

Although it took 3 visits to get a new garbage disposal, it’s replaced with a comparable model and Kintex Plumbing did a great job.

1 week ago

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Mike

I made 4 claims and only 2 got fixed, one was a refridgerator that I needed fixed and they turned it down, because of being in the garage and the other one was a septic tank pumping. They told me they could not find anybody. NOT GOOD

2 weeks ago

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Verified Customer

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Mehdi

Originally, I was referred to a no show repairman. On the second attempt, I received one smart and professional guy who came prepared and knew how to fix my icemaker in no time.

2 weeks ago

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Maurice

"Hidden fees" I believe that CHW Needs to have better line communication with the technicians that they to customers homes to do work..as well as letting the customers know upfront whom filed a claim, what or if any out of pocket expenses would be present

3 weeks ago

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Mary E. Sullivan

I have sent several times that I was very happpy with your service and could not continue for some reason not sure how to answer some of the qustions!! Mary S

3 weeks ago

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Terry Allen

The communication with the repair person, us, and Choice was slow and somewhat confusing. Ultimately the problem was solve and I learned a lot about how the policy works, which I would have know if I had read the "fine print"

3 weeks ago

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Fredric

A/C unit was replaced as soon as possible and reimbursement was paid within 30 days. Technicians took care of all required invoices and requested paperwork.

3 weeks ago

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Amy

UNACCEPTABLE -- Up until now we had great service with Choice Home warranty. We have had a claim pending for a gas dryer since September and still not resolved. You have contracted with Sears Repair service and have set 5 appointments that are no shows; we don't get a cancellation notice until sometimes after 4 p.m. This is UNACCEPTABLE. My husband has taken off 5 days of work to be there for this service call. You need to get someone else to do your subcontracting. This is deer season, he's is livid. What is going on with this? Now they've reset it for Tuesday 11-26. Thanksgiving week. I am really disgusted. Sorry to vent, this is not acceptable. If I hadn't paid over $2,000 for this warranty I would have retained my own repair person and doing laundry at my own home for the last 2 months. Going to the laundromat or hanging things up on a hanger to dry is getting really old. You need to address this situation.

4 weeks ago

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Verified Customer

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Jeancharles

You should know, because I voiced my dissatisfaction when appealing a claim. It was for a dishwasher, the first tech came, took the part and never followed up. The second one came over, and processed the claim. It was denied! She was very surprised herself. I first spoke to a claim specialist that told me that it was because the part was missing , and it was my responsibility based on the contract! We argue because I told her it was your tech that you sent, who took the part. Then spoke to another Manager who told me that it was not that, but because it was not normal wear and tear. I googled it, and a lot of people had the same issue, so? I wanted to cancel my insurance with you, but I was told I would not get any refund? This is not what I was told when someone convince me to buy it for three year, with the assurance that I could cancel anytime, reason why I bought it for three years. Next I order the part myself, ($50) and fixed it myself. The result: I am a very upset customer, (Real Estate Agent) for a very small intervention that you did not cover for lame reasons.

4 weeks ago

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Verified Customer

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Ken

I've had a good experience with customer support; they're always available to help and send technicians promptly. I recently used my warranty for my washing machine, and it was fixed without issues. However, I did have a problem with a plumber sent for a clogged faucet, as the job wasn't completed. Overall, support is reliable, but service quality can vary.

1 month ago

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Kelvin Cintron Silva

Saving money for a service that can cost hundreds of dollars, is worthy. Not only that but some parts of the appliances are expensive. That comes included with the service. I have to say that this is the best decision I made

1 month ago

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Sandy

I don't like the fact that there aren't Vendors close to my location. It took a ridiculously long time for my claims to assigned. Based on what my Sales rep explained to me when I was considering purchasing a Home warranty, I expected swift attention and repair/replacement to claims submitted. In fact, I'm STILL WAITING on a resolution to my last claim placed on 10/17. STILL HAVEN'T RECEIVED the egift card from Lowes for my washing machine.!! Customer service has been of NO help. Their response to my inquires is to wait until NOVEMER 26TH. If I haven't received it by then--- call back. WTH???????!!!

1 month ago

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Viviana Castano

I had different things wrong, the companies that came for the AC and the Electrical. They were amazing very professional and helpful walked me there everything and provided hints to keep up with maintenance. Now the gentleman that came to fix the dishwasher and the fridge. The complete opposite he was arrogant hard to talk to he talked down to the customer like if we were incompetent, and didn’t understand what he was saying. Since he arrived he was in a rush to just get out of the house. He almost didn’t even turn the breaker back on and I had to remind him.

1 month ago

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Verified Customer

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Patty Rogers

My microwave was having issues. The first person they sent was a "no show". After a phone call to the contractor at 5:30, I was told they would be here by 7:45. NO SHOW, NO CALL. Then Choice Warranty had a difficult time locating another contractor. (I live in NJ, not in the middle of a National Forrest). When the second repair person came out, they explained it needed a new panel. Apparently that wasn't in stock, and backordered. Choice Home Warranty told me it was because of a power outage. I explained I have a whole house protector for that. After going back and forth, they agreed to give me a Lowes gift card for $190. I had NO CHOICE as to where I could use the money. The replacement for my microwave is about $350 on sale. Plus I paid $85 to the repair company. I took their offer, but feel it wasn't a good choice on my part. I'm sorry I took out a 3 year warranty.

1 month ago

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Verified Customer

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Sherry

Like the company very well. Dislike talking to a person is very difficult. And they still owe us money for our microwave. They were unable to fix it. Parts not available. Opted for "reimbursement" to go towards new microwave. Been almost a year. Still waiting on money.

1 month ago

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Lorraine Bullis

I did have some difficulties getting through. I was told they would call me after leaving my number. Never got that call. So I started the process over. This time I had no problem getting help.

1 month ago

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Christy

Good company but follow through by service company was lengthy. Very kind and knowledgeable repairmen. They knew what my washer needed and repaired it with ease/confidence. The arrival of one of the parts was lengthy. When I called Choice about my concern, the part was sent overnight!!! Grateful!

1 month ago

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Verified Customer

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Ronald

I appreciate the peace of mind of knowing I can get a technician out quickly to resolve my household issues. Have used from oven to a/c to garage door opener. Problems resolved 4 times out of 5.

1 month ago

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Verified Customer

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Judith

Choice was very supportive and helpful. The technician was prompt and I felt comfortable having them in my house. Whi h is extremely important to me, because I am elderly and recently widowed

1 month ago

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Arrold

I had a frustrating experience with the vendor they sent to my home. They replaced my garage door opener with an inferior product that isn't compatible, and they refuse to help. On a previous call, although they responded quickly, the technician didn't do the job correctly, and there was no follow-up. Overall, I'm not satisfied with the service.

1 month ago

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Verified Customer

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Gloria

I had a generally good experience with Choice Home Warranty, though there was one situation that could have been smoother. I faced an issue with my bathroom plumbing, and while there was some back and forth regarding coverage, we eventually resolved it. Overall, my satisfaction has varied, but I appreciate the eventual resolution.

1 month ago

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Pattie

I had mixed experiences with the service. Initially, they sent someone to fix my garage door, which was great, but the follow-up on my garage door opener issue was disappointing. They replaced it with an inferior product that isn't compatible, and I wasn't offered a replacement or further assistance. Overall, I'm unhappy with the lack of support.

1 month ago

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Lieutenant

I had a very good experience with customer support. I recently used their service and they are providing me with a new appliance. I'm currently waiting for the check, but overall, the process has been smooth so far.

1 month ago

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Bert

I had a mixed experience with their service. One time, they refused to repair my washer, citing a pest infestation due to some valve cards, despite the fact that the issue was unrelated to any pests. The washer was quite old, and I felt they should have considered that. I'm currently facing ongoing issues with my air conditioning as well, which adds to my frustration.

1 month ago

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Tina LeBron Tucson, AZ

I had a frustrating experience with my dishwasher repair. Appointments were scheduled but no one showed up, leaving me in limbo. When I used the warranty, the contractor set a late evening appointment but also failed to arrive. It was disturbing to prepare food thinking they would come, only to be let down. Now I understand the importance of confirming with the contractor.

1 month ago

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Anonymously

I had a great experience with their customer support. They were responsive and resolved my warranty issues quickly, with a contractor on-site within a day or two each time. Overall, I was very satisfied with their service and would recommend them for their efficiency.

1 month ago

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Mathewkutty

I found it challenging to connect with someone in person when I needed assistance, as it's often hard to get a response. However, my last experience was positive; everything went smoothly, and I received timely follow-up the next day. Overall, the service works well when I reach out.

1 month ago

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Mindy

I had a decent experience with the service. Although I hadn't used it in a while, when I did, everything was completed satisfactorily. They were very responsive and made an appointment promptly. There was a minor issue with parts, but overall, they handled it well. I would recommend them for their efficiency.

1 month ago

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Thomas

I had an issue with my air conditioning not working for a couple of weeks. When I reached out, the representative was apologetic but it took too long to find a contractor. Eventually, they assured me that someone would come to assess and fix the equipment. Overall, the response was okay, but the delay was frustrating.

1 month ago

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Brad

I had a great experience with the mechanic who was very knowledgeable and effectively resolved my issue. When my air conditioner broke in Florida, I called the company, and they came out the same day. Although they arrived a bit later than expected, everything worked out well in the end. Highly recommend their service!

1 month ago

Choice Home Warranty Reviews