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Verified Customer

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Evelyn Mara

I've had a warranty in place for 2-1/2 years. This is the first time I've used it. The old Kenmore washer that came with the house was making a huge racket and shaking hard on the spin cycle. The repairman adjusted the rear legs, which reduced the noise and shaking but hasn't eliminated it. I guess it will have to break down completely before I can get a replacement. It also appears that Sears (whose repairman was sent) is overbooking their people; the repairman was 2-1/2 hours late for my afternoon appointment.

2 months ago

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Verified Customer

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Charles

Fast response from the time I filed a claim until completion. The first visit was enlightening, the tech was thorough and sincere. He accessed the problem, ordered the parts needed, set up a date for the repair, we received the parts within 2 days, the other Tech came as scheduled, completed the job in about an hour.

2 months ago

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Verified Customer

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Orlando

I bought 5 years in advance well worth the savings getting an extra 1 year too. 2 service calls went real well especially replacing the mother board on my spa. Very satisfied. I recommend all the time and my us a realtor and recommends Choice

2 months ago

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Verified Customer

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Chanda

The only thing I don't like that no one called me that Friday that I stayed home from work, I had to called them for my service,that not right at all they gave me a times 11:00 until 3:00p.m. someone came after I called them.

2 months ago

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Verified Customer

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Joseph

Customer service is atrocious. The sales people lie to you about what they're going to cover, even after you tell them you need a specific coverage. Only to find out when filing a claim that the claim is denied for not being covered and say you can add at next renewal but now they know there is an issue so future claims are automatically denied on that item.

2 months ago

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Verified Customer

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Christine Higdon

I do not like that I have to wait up to 30 days to receive my buy out money so I can replace my washing machine. I'm disabled and on a tight budget and with 4th of July sales I would be paying less out of pocket if I had my promised money. It's been 2 weeks and still no 343.00 Lowes e card. Very disappointed with all this! As for sending technician out was great.

2 months ago

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Verified Customer

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Joseph Belanto

Choice Home Warranty is very straightforward with what is covered and what is not. So you know upfront if you should submit a claim or not. And the items they don't cover are mainly parts that go through a lot of wear and tear, so I wouldn't expect them to be covered in the first place.

2 months ago

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Verified Customer

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Mary Cashman

From the time I made the phone call to make a claim, everything went very smoothly, they had a technician out the very same day. He diagnosed the problem and ordered the part. Came back as soon as the part was in and fixed the problem with my microwave. I was very happy with the service I received . Thee red service was amazing

2 months ago

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Verified Customer

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Na Na D

I have issues with submitting a claim. Each time I called and was told to hold or I would get a callback. As soon as I hung up I received a callback but still not connected to the right person. After being transferred and called back three times I finally reached the correct person. Also, may I ask should I receive a receipt for my services and payment? Please let me know. TY

2 months ago

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Verified Customer

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D M

I was really happy with my claims person, Latasha W. She was real responsive to my communication and resolved my claim issue wit no problem. I still need to be refunded for a part that Sears did not need, but I'm sure she will get his taken care of.

2 months ago

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Verified Customer

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Shelly

Loved Corridor plumbing...I had to call choice warranty 4 times over 7 days before they had a provider...went 10 days not able to use our downstairs toilet. They would tell me they would call back and did not. When Corridor took the job they erred great!

2 months ago

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Verified Customer

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Nicole Mcelroy

Choice has a seamless process for claims and reimbursement. I had an ease of time requesting assistance and when they couldn’t provide a tech to assist they allowed me to find my own and reimbursed the claims without conflict. So happy with my service over the past 3 years.

2 months ago

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Verified Customer

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Carole

I was not happy with All Fix Service LLC that you sent to look at my ceiling fan with lights. I have talked to them a number of times about what the tec h said was the matter and I was told something en tirely different. Then when I wanted them to repair the light fixture (at my expense which I felt was wrong) they told me they were too busy to even quote me a price. Not very good business practice. Thank you for listening. C arole A. W.

2 months ago

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Verified Customer

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Hiep

Choice has saved me thousand of dollars already this year 2024. My A/C blower broke down, the job costed me at least 800$, but only paid 165$. This just one example. I highly recommended Choice to all penny pinchers out there.

2 months ago

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Verified Customer

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Terri Hocking

We had a leaky toilet and the service was prompt and friendly. The issue was fixed right away, and we were very satisfied with the quick response. The staff was courteous and professional throughout the process. Overall, a positive experience with great service.

2 months ago

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Verified Customer

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Harold

I recently had a positive experience with the company. They were very helpful and promptly sent someone to repair the issue. The last service I used was for a hot water heater, and I am very satisfied with the outcome. Overall, I believe this is a great company that provides excellent service.

2 months ago

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Verified Customer

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Rebecca

I recently had a great experience with a plumbing service. They were quick to schedule someone to fix a leaking toilet. The technician replaced the steel and bolt efficiently. I've used their services multiple times and have always been satisfied with their prompt response and quality work. Highly recommend them for any plumbing needs.

2 months ago

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Verified Customer

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Rayna

I recently had some plumbing problems and decided to contact Choice Warranty for assistance. They quickly sent someone to address the issue, which I greatly appreciated. The service provided was efficient and resolved the problem effectively. I was pleased with the prompt response and the overall experience with Choice Warranty.

2 months ago

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Verified Customer

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Shearin

I was very satisfied with the work done by this company. The quality of their service was excellent and I would highly recommend them to my friends. The staff was professional and efficient, and they completed the job in a timely manner. Overall, a great experience and I will definitely be using their services again in the future.

2 months ago

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Verified Customer

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Dawn

I was impressed with the prompt response I received when I needed assistance with my air conditioning units. The team was quick to address our needs, ensuring a smooth and efficient process. Overall, I had a positive experience with their service.

2 months ago

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Verified Customer

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Sheila

I had an experience with the service where they charged me twice for fixing issues they didn't resolve the first time. It was frustrating because we needed the service, but the situation wasn't ideal. I felt like I had to pay for their mistakes.

2 months ago

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Verified Customer

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Ronald

I recently had a positive experience with a repair service for my washer. The technician was professional and did a great job explaining the issue and what needed to be done. The repair was timely and efficient. Overall, I was satisfied with the service provided.

2 months ago

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Verified Customer

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John

I was impressed with how quickly they addressed my question and resolved the issue. The customer service team was efficient and effective in fixing the problem with my dish disposal, sink disposal, and air conditioning. Overall, I had a positive experience with their services.

2 months ago

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Verified Customer

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Cynthia

I have no complaints about the service I received. Everything has been positive. I recently used the service and was in the process of resolving an issue with my ice maker. They had to order a new door for the ice maker, which is currently being replaced. Overall, the experience has been awesome and the staff has been great.

2 months ago

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Verified Customer

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Marcus

We recently experienced plumbing problems in our bathroom and laundry room. Thankfully, the vendor promptly came out and successfully resolved the issues. The service was efficient and effective, leaving us satisfied with the outcome. Overall, we had a positive experience with the vendor and would recommend their services to others in need of plumbing assistance.

2 months ago

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Verified Customer

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Ankil

I was impressed by the quick response and action taken by Choice Warranty when I had an issue with my appliance. They sent someone promptly to diagnose and fix the problem. Overall, I had a positive experience with their service.

2 months ago

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Verified Customer

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Adam

I recently had to put in a claim for my AC that went out around 1:00 AM. The process was quick and easy, and someone was able to come out to fix it within 36 hours, which was impressive to me. As of now, I have no complaints.

2 months ago

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Verified Customer

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Susan

I had a great experience with the air conditioner service. When it wouldn't turn on, they were quick to respond and very professional. The technician who came out was wonderful and they were prompt. I felt comfortable and well taken care of, like a family member. Overall, I was very happy with the service and would highly recommend them.

2 months ago

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Verified Customer

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Francine

I contacted the company about my air conditioner not blowing cold and they promptly sent a technician the next day. The technician fixed the issue within 45 minutes. I was impressed with the quick response and efficient service.

2 months ago

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Verified Customer

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Tolou

I recently had a plumbing issue and encountered some difficulty opening a claim due to a previous one being closed. After contacting customer service multiple times, I was able to get assistance in putting the claim through. Overall, my experience has been positive so far, and I am waiting to see the outcome.

2 months ago

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Verified Customer

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Bonnie Graham Forney, TX

The refrigerator completely stopped working and needed multiple repairs. Despite being promised a credit card for Lowe's to purchase a new refrigerator, I have yet to receive it. I am eager to follow up on this issue and receive the compensation I am entitled to as a customer.

2 months ago

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Verified Customer

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Penny

I'm a bit frustrated with the slow response to my pool pump issue. It took a week to get a replacement, but it seems like the cheapest option was used. I was hoping for a new one if my pool heater or AC broke, but it seems there's a limit on replacements per year. Disappointing service overall.

2 months ago

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Verified Customer

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Jan

I recently had an issue with my garbage disposal, and I must say, the service I received was exceptional. The technician was prompt, knowledgeable, and very pleasant. He quickly fixed the problem, and I was thoroughly impressed with his expertise. I highly recommend their services for any plumbing issues.

2 months ago

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Verified Customer

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Chris

I recently had an issue with my electric stove's burner, but the service was quick and efficient. The technician came promptly, ordered the necessary part, and replaced it without any hassle. Everything seems to be working perfectly fine now. I'm satisfied with the service provided.

2 months ago

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Verified Customer

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Paul

I had an issue with my toilet and needed a warranty service. The company responded quickly, fixed the problem within two days, and I haven't had any issues since. I've used their services multiple times, and they always come promptly and get the job done efficiently. They are a reputable company that delivers on their promises.

2 months ago

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Verified Customer

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Barbara

I recently had a plumbing issue in my bathroom. They were quick to respond and had the problem fixed within a day. The plumbers were friendly, courteous, and did an excellent job. Overall, I was very satisfied with their service and would highly recommend them for any plumbing needs.

2 months ago

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Verified Customer

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Alan

I only had to use the service twice, and both times they were punctual. The delivery was quick, within the next day. I did have to use customer service once for an acquisition issue, and they were helpful. Overall, I am satisfied with the service provided.

2 months ago

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Verified Customer

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Glen

I find the insurance company to be somewhat unreliable in covering necessary repairs promptly. They took a long time to approve replacing a part for my heater, lacked urgency in addressing issues, and refused to cover a water leak that required immediate attention. While they eventually came to check my hot water heater and air conditioning, their lack of responsiveness and reluctance to cover essential repairs is concerning.

2 months ago

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Verified Customer

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Cynthia

I was pleased with the service I received when my dryer stopped working. The company sent someone promptly to fix the issue, and I was satisfied with the outcome. Overall, I would recommend this company for appliance repairs.

2 months ago

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Verified Customer

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Anonymous

I recently had a positive experience with their service, as they are quite good. However, I was unsure about the remaining payments I have to make and was looking for clarification. Despite my confusion, the service was satisfactory.

2 months ago

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Verified Customer

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Michele

I recently had a mixed experience with the customer support of this company. When I needed help with my drain, the technician was not very kind and made it seem like a hassle. However, when I needed my air conditioner fixed, the service was wonderful, efficient, and friendly. So far, they have done what I asked them to do, and I bought their service based on a friend's positive recommendation.

2 months ago

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Verified Customer

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Ronald

Customer support was slow to respond initially, but once they made contact, the service was good. I had to use my warranty for pressure problems at home, and they replaced the pressure valve, resolving the issue. Overall, I was satisfied with the outcome.

2 months ago

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Verified Customer

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Julie

I've had a positive experience with my insurance claims so far, all done online with quick responses and efficient service. The repair for our heater was done within half a day, and the technician was prompt and skilled. However, I suggest customers fully understand their coverage details beforehand to avoid surprises. I paid extra for septic system coverage, but it turned out to be limited in what it actually covers.

2 months ago

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Verified Customer

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Anonymous

Choice Home Warranty was quick to respond when I needed a contractor for my sink disposal. The contractor they sent was efficient, knowledgeable, and got the job done well. I appreciate their prompt service and the quality of work provided. It was a positive experience overall.

2 months ago

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Verified Customer

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Angie

I have used the warranty service twice since purchasing, and both times were very responsive, receptive, and quick in resolving the issues. The most recent was for air conditioning problems, which were fixed within a couple of days. The online service request is user-friendly and easy to navigate. Overall, I am satisfied with the service provided.

2 months ago

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Verified Customer

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Patricia

I had an issue with my hot water heater, but the repair service sent someone promptly to fix it. The repair people were efficient and resolved the problem to my satisfaction. Overall, I have no complaints about the service provided.

2 months ago

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Verified Customer

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Belinda

I recently had to contact customer service for repairs on my washer and was pleased with the prompt response and service. The claim process was smooth, and the repairmen sent were professional and efficient. Overall, I have had a positive experience with the customer service provided.

2 months ago

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Verified Customer

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Cathy

I had a great experience with Choice Warranty when my dishwasher broke down right before my policy started. They covered the cost of fixing it, and I only had to pay the service fee. They won me over completely with their excellent service.

2 months ago

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Verified Customer

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Carolyn

I recently used the services of a technician to repair my dishwasher, and I must say it was a great experience. The technician was very professional and pleasant to be around. He fixed the issue efficiently, and now my dishwasher is working perfectly. I highly recommend their services.

2 months ago

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Steve McLendon

Our A/C went out in and when I submitted a claim to Choice Home Warranty it was after 11p as I was about to go to bed. At 7a the next morning my phone rang, was an A/C company wanting to come out and look at my problem. They came out that afternoon, discovered I needed a total unit replacement of my 5-ton AC. The next day I received notice from CHW that my claim had been approved and let me know how much my out of pocket expense would be for the non-covered work. I approved my expense part and the A/C installer called me later to set up a time to bring/install the new unit. Long shory short: from my initial submission of a claim to the restoration of A/C in my home was 4 business days (Thurs-->Monday early afternoon. And, I'm happy to say, the new unit cools much better and faster than my old one.

1 month ago

Choice Home Warranty Reviews