Choice Home Warranty: Read 42,350 User Reviews From Real Homeowners

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Verified Customer

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James

I had a mixed experience. They delivered on their promises, which was great, but I had to wait for approval on my recent request. I only used their service once for an electrical breaker replacement, and while it was done, I felt the process could have been smoother. Overall, decent service but room for improvement.

1 month ago

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Verified Customer

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Kebin

I found the customer support to be quite satisfactory, though there were some instances that could have been smoother. When I needed to use my warranty for my hot water heater, they promptly scheduled an appointment within a day. However, I faced some issues with plumbing coverage, as there was confusion regarding my package. Despite some back and forth, we managed to resolve it.

1 month ago

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Verified Customer

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John

I had a great experience with the service. They promptly arranged for a repairman to come to my home, and when my ice maker stopped working, they quickly replaced the part. I appreciated the fast response and effective solution to my appliance issue. Highly recommend their service!

1 month ago

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Verified Customer

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Sheila

I was very pleased with the service I received. The technician was efficient, reliable, and arrived exactly when promised, which made my experience stress-free. I had a minor issue with my dryer and a locked stove door just before hosting family for dinner, and he handled everything professionally. Highly recommend!

1 month ago

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Verified Customer

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Anonymously

I had a mixed experience with my warranty service. While the scheduling was smooth and some technicians were excellent, I faced issues with a contractor who charged for unnecessary services. It would be helpful to have clearer communication and options for personal interaction. Overall, I appreciate the good service but hope for better contractor choices in the future.

1 month ago

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Verified Customer

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Joseph

I recently started using this service and have had a great experience so far. My claim was handled quickly and efficiently. I had an issue with my air conditioner, and the team came out promptly to replace the necessary part. Everything has been working perfectly since then. Highly satisfied with the support!

1 month ago

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Verified Customer

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Enrique

I had a great experience with customer service; they answered my call quickly and sent a technician at the right time. I've used my warranty for various repairs, including my refrigerator, dishwasher, and a new water pump for the pool. Overall, I'm satisfied with the service and the timely assistance I received.

1 month ago

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Verified Customer

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Blondine

I've had a great experience with their service! They consistently respond promptly and effectively, ensuring everything is taken care of as promised. It's refreshing to see such reliability, especially when it comes to delivering on their commitments. Highly recommend!

1 month ago

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Verified Customer

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Eli

I appreciate the quick response from the service team whenever I've needed help. They've always sent someone out promptly to address my issues, whether it was a clog in my water system or repairs under warranty for my refrigerator and dishwasher. There's always room for improvement, but overall, I'm satisfied with the service.

1 month ago

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Verified Customer

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Cherettasam

I had a great experience with their service. They were prompt, professional, and ensured the job was done right. I appreciate their commitment to sending technicians back if issues arise within a month. I've only needed their help once, but they handled everything efficiently, leaving me very satisfied.

1 month ago

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Verified Customer

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James Ogilvie Universal City, TX

I had some issues recently, particularly with my air conditioning unit which stopped working unexpectedly. It's hard to pinpoint the exact cause since so much has happened lately, but I suspect it might be related to my choices or other factors. Overall, my experience has been a bit confusing.

1 month ago

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Verified Customer

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Robert

I had a great experience with their service. They were very professional and quickly addressed my issues with the dishwasher and garbage disposal. When my dryer wasn't heating, they sent someone out to check it, and they offered free service calls for any future problems. Highly recommend!

1 month ago

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Verified Customer

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Diane

I had an amazing experience with Choice Warranty! Their customer service is outstanding; they respond quickly via text or email. When my air conditioner broke after vacation, they sent a technician within a day and covered the repair completely. I also had a backed-up drain fixed promptly. Highly recommend!

1 month ago

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Verified Customer

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Kelmend

I had a great experience using the warranty service. The team was courteous and professional, keeping me informed throughout the process. They quickly addressed the issue with my washing machine, which was leaking, and I was very pleased with the service provided. Overall, a positive experience!

1 month ago

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Verified Customer

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Jim

I've had excellent experiences with Choice Warranty. Their customer service is top-notch, always quick to respond via text or email. When my air conditioner broke after vacation, they sent a technician within a day, who fixed the issue and covered everything. I also had a great experience when my washing machine leaked. Highly recommend!

1 month ago

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Verified Customer

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Monica

I had a great experience with the service. Reporting my claim was hassle-free, and I received prompt assistance. When I faced an issue with my appliance, they responded quickly and had someone out the next day to fix my air conditioning. Overall, their handling of my concerns was very satisfactory.

1 month ago

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Verified Customer

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Paulette

I had an issue with my air conditioning and contacted Choice late in the day. They promptly scheduled a technician for the next morning, who resolved the problem quickly. Overall, I've had great experiences with their timely service and reliability. They always follow through on their commitments!

1 month ago

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Verified Customer

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Anonymously

I had a mixed experience. Initially, there were issues with my pool motor that weren't resolved, leading to some frustration. However, when it came to a dryer replacement, the process took longer than expected, but ultimately, I was satisfied with the outcome and the settlement. Overall, pleased with the resolution, just wish it hadn't taken so long.

1 month ago

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Verified Customer

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Brenda

I had a very positive experience with customer support; they were quite helpful. Although I haven't explored all the features yet, the service I received was satisfactory and I encountered no problems. Overall, my initial impressions are great!

1 month ago

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Verified Customer

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Peter

I had a frustrating experience with the warranty service. Initially, the technicians were clueless, and it took a lot of back and forth to get a reasonable replacement offer for my microwave. The process felt like a hassle, with additional costs for parts and installation. While the last service went fine, the overall experience left me questioning the value of the warranty.

1 month ago

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Verified Customer

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Anonymously

I've had mixed experiences with my home warranty service. While some contractors were excellent and resolved issues quickly, I had a frustrating encounter with EMS, who seemed more interested in charging fees than making repairs. I appreciate the prompt responses and good service from others, but I hope to avoid EMS in the future.

1 month ago

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Verified Customer

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Melvin

I had issues with my disposal that required multiple calls; unfortunately, the first visit didn't resolve the problem. However, I was impressed with the technician who fixed my garage door. He was diligent in finding the right parts and did an excellent job despite the challenges. Overall, mixed experiences with service.

1 month ago

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Verified Customer

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Annie

I had a great experience with Choice Home Warranty. They consistently send qualified technicians for repairs, and if an issue arises within the warranty period, they promptly send someone to fix it. I've never faced any problems when reaching out; they always keep me informed about service appointments. Highly satisfied!

1 month ago

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Verified Customer

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Anonymously

I had a frustrating experience with the appliance repair service. They sent an incompetent technician who couldn't get parts, leading to multiple visits with no resolution. After a long wait, Choice offered a replacement but didn't follow through properly. It took months to get any help, and I'm still waiting for the technician to fix the appliance. Communication was lacking throughout the process.

1 month ago

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Verified Customer

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Seymour

I've had a frustrating experience with my insurance claims. So far, all I've received is acknowledgment without any real assistance. Communication has been minimal, and I feel like I'm left in the dark. While I continue to pay for the service, I'm waiting for a meaningful response before I can assess their support. For now, I prefer to set this aside.

1 month ago

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Verified Customer

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Cheryl

I found the service easy to use and efficient. They responded quickly to my plumbing issue and sent someone out within a couple of days at a reasonable cost. This was my first time using them, as I usually handle repairs myself, but I was impressed with their promptness and professionalism.

1 month ago

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Verified Customer

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Lorraine

I had a positive experience with the service. When I called about my air conditioner, they promptly sent a technician who quickly identified the problem and replaced the fan motor. Their responsiveness and efficiency impressed me, making my experience hassle-free. Highly recommend!

1 month ago

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Verified Customer

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Vivian

I had a great experience with the service. The representative was knowledgeable and professional, doing a wonderful job addressing my issue. I had no problems during the process, but there was some confusion about the service details. Overall, I was satisfied with the assistance provided.

1 month ago

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Verified Customer

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James

I've had a great experience with Choice Home Warranty. Whenever I call, they promptly send someone out, and I've never faced any issues. Recently, I called for service, and they quickly connected me with a technician who kept me updated. I'm currently waiting for approval on another service, and I'm confident it will go smoothly.

1 month ago

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Verified Customer

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Ronald Ghilardi

I had a decent experience overall. The representative was efficient and did a great job with the garage door opener. However, I felt there could have been better follow-up to ensure everything was handled properly. Communication was a bit unclear at times, but the service provided was satisfactory.

1 month ago

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Verified Customer

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Vance

I had a great experience with the service. They responded very well to my concerns, especially when my property had an issue with the AC. They called promptly and got it repaired almost instantly, which was much needed. I'm really happy with their quick and efficient response!

1 month ago

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Verified Customer

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Wayne

I had a positive experience with their service. They were very responsive when I called and made sure to send someone out quickly. My air conditioner issue was addressed effectively, and I appreciated their efforts in fixing it. Overall, I’m satisfied with the service provided.

1 month ago

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Verified Customer

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Charles

I had a fantastic experience with their service! They were incredibly reliable, arriving exactly as promised. I faced an issue with my stove locking right before a family dinner, but their response was excellent. They were attentive and resolved my problem quickly. Highly recommend!

1 month ago

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Verified Customer

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Enrico

Liked being able to have someone come out twice to service AC issues when unit wouldn't cool during very hot summer days. Didn't like that I can't get refund of my $75 service fee when I selected the company needed to service my septic system as it was an emergency situation needing to be addressed immediately. Choice found a company several days later after issue had already been resolved so I had to cancel with them.

1 month ago

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Verified Customer

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Micki

Choice Home Warranty has been very responsive and efficient with repairing items. The claims process is strightforward and the customer account portal helps you keep track of the claim. Getting in touch with customer service has been easy.

1 month ago

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Verified Customer

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Claudette

I've received more courteous and helpful agents and much better service. The plan is doing what it was designed to do. I have not received equipment of comparable quality to the equipment that I originally owned. I have been pleased with the acceptance/resolution of the Claims I submitted.

1 month ago

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Verified Customer

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Lori

Choice Home Warranty is like any other Home Waranty company; they are all break fix policies and it taks a lot to get things replaced. I find the fee for getting a technician to be high. I also feel that many of the 3rd party outsourcers are not necessarily in my area but the do service the Cincinnatia area. Some of the trades respond more quickly than others so I would say about 50% respond in a timely manner. It will take at least 24-48 hours to get a response back from the vendor depending upon when you call if you call on a Friday, expect someone to get back by the following Tuesday. This year I have had the garage door people in twice at the tune of $150. THe Sears refrigerator guy was in and had to order a part. THe plumber was an absolute nightmare as half of what I reported to be fixed was not included on his report and I was so pissed off he waived my delivery fee. But somehow when he snaked my sink. he removed my vanity first drawer and now it doesn't close, but he said it was that way when he worked on it. It was not. Now I will have the electrician over next week, let's see where this goes. Bottom line, I find them to be about the same as their competitors. I have not had to replace anything yet, but there are still two more months that I need to get through. I will be shopping around but I will probably renew with them as the other's I've had I left them for a reason. so for now Choice Home Warranty is my VOC as I am from NJ and they are based in Edison, NJ.

2 months ago

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Verified Customer

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James B

My experience with choice home warranty was very pleasant to say the least. I made the call and immediately got a response that very day. I was also able to schedule the appointment which was within a few days of my call and was pleasantly surprised with sooner call to fix my air conditioning earlier than expected. The technician was fast, friendly, effective and solved the problem within several minutes. All I had to pay was the service call fee.

2 months ago

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Verified Customer

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Phillip

I had a positive experience with customer service; they were courteous and efficient in scheduling my technician. However, I was disappointed to learn that the water dispenser issue on my refrigerator isn't covered by the warranty, despite the refrigerator being under warranty. On a previous service, they quickly identified and resolved an ice maker issue, so I appreciate their promptness.

2 months ago

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Verified Customer

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Theresa

I've had a great experience with customer service. Every time I call, I reach a real person who helps me promptly. I recently needed to change my assigned technician, and it was an easy process. After moving into my new home, my air conditioning needed attention, and the team responded quickly and resolved the issue without any concerns. Highly recommend!

2 months ago

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Verified Customer

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Robert

I had a mixed experience with the service. Some repairs went well, but there were issues with the plumbing repair where I felt the technicians pushed for replacements instead of repairs, costing me unnecessarily. Additionally, I faced a frustrating situation with a refrigerator issue that left me out of pocket. Overall, I hope they can improve their assessment process.

2 months ago

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Verified Customer

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Laverne

I've had mixed experiences with the service. They were prompt in addressing my air conditioning issue initially, but there was a frustrating delay on another occasion where the technician didn't show up. Fortunately, the last technician was excellent and resolved the problem quickly. Overall, the service quality varies, but I appreciate the responsiveness when it matters.

2 months ago

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Verified Customer

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Minnie

I had mixed experiences with the service. While I appreciated the quick response to my garbage disposal issue, there were challenges with the warranty process. The first company I contacted was unresponsive and prioritized other customers due to weather delays. Overall, the speed of service was commendable, but the initial hurdles were frustrating.

2 months ago

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Verified Customer

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Kirsi

I had mixed experiences with customer service. Sometimes it felt challenging to get in touch and find the right answers, but on other occasions, they were quite responsive. I faced an issue with my dishwasher that turned out to be a simple fix, but the initial wait for service was frustrating. Overall, the support was decent, but there's room for improvement.

2 months ago

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Verified Customer

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Jeffery

I had mixed experiences with the home warranty service. While they quickly sent someone for a leaky sink, the ongoing air conditioning issue has been frustrating, with repairs dragging on and more problems arising. Scheduling was also a hassle, as there were multiple reschedules. Overall, their response time is decent, but the quality of repairs needs improvement.

2 months ago

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Verified Customer

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Jeffrey

I had a great experience with Choice. They responded quickly to my plumbing issue and sent a professional who fixed my toilet efficiently. He was thorough and courteous, asking if I had any other plumbing problems while he was there. I appreciate their service and am glad I chose them. My recent experience with a water heater was less favorable, as it wasn't covered under warranty, but overall, I trust their service.

2 months ago

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Verified Customer

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John

Customer service has improved significantly, with quick response times for repairs. However, I've faced issues with claim denials based on incorrect information, leaving me frustrated. While I had fast help for urgent repairs, the inconsistency in coverage is disappointing. Overall, the service is good, but there's room for improvement in communication and claims handling.

2 months ago

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Verified Customer

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Deborah

I had mixed experiences with my service calls. The air conditioning repair was frustrating; it took too long to get help, and I had to pay out of pocket for a quick fix. In contrast, the garage door repair was excellent—prompt service and clear communication. Overall, I wouldn't recommend using this service for air conditioning needs but was satisfied with the garage door experience.

2 months ago

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Verified Customer

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Brenda

I had mixed experiences with my service calls. The air conditioning issue was frustrating; it took too long to get help and I had to hire my own contractor. However, the garage door repair was excellent—quick service and good communication. The ice maker repair was also timely and efficient. Overall, I wouldn't recommend using certain services due to poor responsiveness.

2 months ago

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Verified Customer

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Arnetha

I had a mixed experience with service. While my stove repair was quick, my refrigerator repair has been delayed due to parts being on order. However, I was pleased with the air conditioning repair; they replaced just the motor and fan instead of pushing for a costly new unit. Overall, I'm satisfied with the outcomes, but communication on delays could improve.

2 months ago

Choice Home Warranty Reviews