check_circle

Verified Customer

star star star star star

katzkafe2

I'm really very pleased with the service I've received with Choice Home Warranty. I've had 2 claims so far and they were resolved in a timely manner, and the vendors are superb. They communicated they received claim, gave claim number, gave updates on locating a vendor for the job. Once found gave time of service and all the vendors info. Put my mind at ease with all the information and communication via text, and email.

2 months ago

check_circle

Verified Customer

star star star star star

Lorraine

I had two calls so far. The dryer could not be fixed and a gift card was issued for Lowes, however, the amount for a replacement was only $388.00, which is not enough for a new dryer. I was very disappointed. The second one call was for a washer, which was repaired. It was my understanding that if an appliance could not be repaired, it would be replaced,not half replaced.

2 months ago

check_circle

Verified Customer

star star star star star

Sara

I had a great experience with this company. They were quick to respond to my air conditioning problem and had someone out the next day. The service was efficient and cost-effective. I appreciated the option to purchase a warranty in advance at a reasonable price. The staff provided me with different ideas that ended up saving me money in the long run. Overall, I found their prices fair and the service top-notch. I highly recommend them for any HVAC needs.

2 months ago

check_circle

Verified Customer

star star star star star

Frances

I recently reached out to this company for some help, and after a bit of a bumpy start with getting a response, they eventually got back to me and are hopefully working on resolving my issue. Overall, I've had positive experiences with them in the past, except for one incident with my dishwasher. Despite that, I still recommend them to others as they usually do a good job. Looking forward to having my dishwasher fixed and hopefully upgrading my rating to a 10. Thank you!

2 months ago

check_circle

Verified Customer

star star star star star

Joanne

I had a great experience with a service company. They were quick to respond and provided excellent service. The technician who came was very polite and courteous. I had an issue with my hot water heater, and they had someone out the next day to fix it. The whole process was fast and efficient. I highly recommend this company for their prompt and professional service

2 months ago

check_circle

Verified Customer

star star star star star

Hugo

I have been a satisfied customer of this company for many years. Their professionalism and commitment to customer satisfaction are commendable. Whenever I have had to use my warranty, the service has been timely and satisfactory. I have even extended their insurance coverage to my son's home. Overall, I am totally satisfied with their service and would highly recommend them.

2 months ago

check_circle

Verified Customer

star star star star star

Betty

I recently had a positive experience with Choice Home Warranty. They promptly resolved an issue with my air conditioning unit at a rental property. The technician was efficient and recommended getting a new unit, which has been working well according to the tenant. I appreciate their quick response and handling of a scheduling mix-up without any hassle. Overall, I am satisfied with their service and would recommend them based on my experience.

2 months ago

check_circle

Verified Customer

star star star star star

Balasubramaniamshalini

I had to request a repair for my AC that wasn't working, and the customer support was excellent. They came on time, fixed the issue immediately, and I was satisfied with their service. However, I also had a request for my dryer, and although the customer support was good, the service technician didn't have the necessary part and had to come back a week later. This caused a delay in the service, so I would rate it lower. Overall, the AC repair service was great, but the dryer service had some issues.

2 months ago

check_circle

Verified Customer

star star star star star

Albert

I recently had a positive experience with Choice Home Warranty. When I had an issue, their service desk directed me to a technician who efficiently fixed the problem. This was the first time I used their services in our new home, so I don't have much experience with them yet, but so far, they seem very good. Compared to other warranties I've used, Choice Home Warranty appears to be more streamlined. Overall, I would give them an A+ rating.

2 months ago

check_circle

Verified Customer

star star star star star

Anonymous

I have had a positive experience with this company. Their technician responded within 24 hours and fixed my issue promptly. I've had to call them twice, and they have always been efficient and reliable. Recently, my dishwasher had a problem, and they quickly diagnosed and fixed it. I appreciate their timely service and friendly staff. Overall, I have never had any issues with them, and they have consistently delivered on their promises.

2 months ago

check_circle

Verified Customer

star star star star star

Bruce

My geothermal furnace recently stopped working, specifically the fan. The issue was intermittent, making it hard to diagnose, especially since the technicians were not too familiar with geothermal systems. Despite this, they were diligent in following up and ensuring the job was completed correctly. Overall, I appreciated their efforts in resolving the problem.

2 months ago

check_circle

Verified Customer

star star star star star

Carmen

I had an excellent experience with the technicians who came to my house. They arrived on time and quickly identified the problem. When I called, they were polite and explained everything clearly. My sister-in-law suggested texting them, which worked better for communication. The technicians were clean and professional in their work. Overall, they were excellent and I highly recommend their services.

2 months ago

check_circle

Verified Customer

star star star star star

Margaret

I recently had a positive experience with this company. Despite some initial concerns about the service, they were able to send someone out within 24 hours to fix the issue. I only had to pay $75 for the service, and they were able to resolve the problem without any additional charges. Overall, I am satisfied with their service and even purchased a long-term policy with them for five years.

2 months ago

check_circle

Verified Customer

star star star star star

Cheryl

I recently had a great experience with this HVAC company. When I had an issue with my system, they responded promptly and sent knowledgeable technicians. Even though the problem couldn't be fixed immediately, they were fantastic and at the top of my list. Just a month later, I had another positive experience with them. They are definitely number one in my book.

2 months ago

check_circle

Verified Customer

star star star star star

Sheila

I recently had a positive experience with a repair service. The technician efficiently fixed my stove door that had issues, providing great service. I've used the warranty for plumbing and washing machine repairs, saving money in the long run. Overall, the service has been worth the initial cost, giving back in valuable repairs and savings for my family.

2 months ago

check_circle

Verified Customer

star star star star star

Heather

I recently had to request a repair for my air conditioning unit through AI Home Warranty. Living in a hot area, AC is essential, and their quick response impressed me. I submitted a claim in the evening and had a repair person scheduled for the next day. The service was prompt and efficient, a significant improvement from my previous warranty provider. AI Home Warranty's value and speedy processing of claims make them a great choice for homeowners.

2 months ago

check_circle

Verified Customer

star star star star star

George

I have had great experiences with this service. Every time I call, they quickly find someone and set up appointments without any issues. They handle everything efficiently, from setting up to fixing the problem. I have used their service multiple times, and it has always been consistent. They take care of any extra costs and ensure the job is done well. I have never had any problems and that's why I keep renewing my subscription.

2 months ago

check_circle

Verified Customer

star star star star star

Barbara

I had a great experience with the service provider for my washing machine repair. They were prompt, efficient, and the process was seamless. I made a claim online late at night and by the next morning, they were already in touch. The repair was done smoothly and on time, with a part needing to be ordered, but the overall experience was hassle-free. Highly recommend their services.

2 months ago

check_circle

Verified Customer

star star star star star

Patricia

I recently had a great experience with Choice Home Warranty. The technician arrived a day earlier than expected, which was a pleasant surprise. He was professional, cordial, and did an excellent job fixing a leak near my dryer hookup. I only noticed the leak when getting a new washer and dryer installed. Choice took care of the issue promptly, allowing me to proceed with the installation. Overall, I was very satisfied with the service provided by Choice Home Warranty.

2 months ago

check_circle

Verified Customer

star star star star star

Scott

I had a positive experience with this service. They were quick to respond and had a different policy for parent plans, which was convenient. The flexibility and communication were great, especially in scheduling appointments. They were prompt in sending out contractors, unlike other places. The video recording feature for issues was helpful. Overall, the service was efficient and accommodating to my needs.

2 months ago

check_circle

Verified Customer

star star star star star

Bernard

I was impressed with the quick service and knowledgeable repairman from this company who fixed my garage door opener. They were responsive and sent qualified mechanics promptly. In comparison to my previous experience with another warranty company, the service was much faster and more efficient. The competitive pricing and quality service make them a top choice for home repairs.

2 months ago

check_circle

Verified Customer

star star star star star

Anonymous

I only needed their service once when my refrigerator needed a new compressor. They scheduled promptly, fixed the issue efficiently, and did a great job. However, they keep sending me emails about specials and joining, even though I'm already a member. It's unnecessary and a waste of their time. I have them on file for both my personal and rental properties.

2 months ago

check_circle

Verified Customer

star star star star star

Anonymous

I recently had an issue with my toilet and had to call a plumber for help. The representative on the phone was a bit confused at first, but once we got that sorted out, the plumber arrived promptly. He quickly fixed the problem, and I was impressed with his professionalism and efficiency. Overall, it was a positive experience, and I would definitely recommend their services.

2 months ago

check_circle

Verified Customer

star star star star star

jim woollen

I disliked the fact that I had to wait over 2 weeks for service to my heating and air conditioning . The problem was no one in my area to fix the unit, but overall they did fix it and I was pleased. I would recommend Choice to all, as I have been with them for about 10 years maybe longer. I have had about 7 calls for service and it has been about 50/50 for repairs made to my satisfaction or they have replaced such things as hot water heater, garbage disposal, washing machine and microwave over the stove . I have already recommended Choice to family members and friends as I have had nothing but positive experiences with them

3 months ago

check_circle

Verified Customer

star star star_border star_border star_border

John

When I have a problem it can take at lest a week or more before someone comes to access the problem. Better to pay the extra to get someone here the same day or next day. 1 time it took several weeks.

1 day ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Reynold

This is the first time I used my warranty. It was a long, bureaucratic process that took 3 trips by three Sears Appliance Repairman, with two no-shows. I needed to take a minimum total of 20 hours vacation time (5 appointments with 4 hours of waiting time).

1 day ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Radcliffe

I am extremely dissatisfied with their services. Switching to another company. Had to wait 5 days in Florida's 104 degrees 😫 heat for technician to come and inspect a/c unit. Had to wait 30 days for Lowes gift card to arrive for microwave to be partially fixed. Unacceptable

1 day ago Edited September 17, 2024

check_circle

Verified Customer

star star star star star

Yoe Gertrude

I like the price but the one claim I submitted was not best company. They were not really the best service overall.

1 day ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mom

Rather than pay going plumbing rates they've left me to arrange my own contractor and did so without fully sharing an ELABORATE process the contractor has to do for you. Now I'm stuck with this selevtion and he isn't very internet savvy. Very poor option and deceptive presentation.

3 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kelly Anderson

Choice Home Warranty.....You hardly ever talk to a rep they want you to do everything online. Most of the time from the time you submit a ticket until it gets assigned is taking over a week. Over two weeks for Air conditioner in the middle of summer. Three weeks just to get my cloths washer fixed.

6 days ago

check_circle

Verified Customer

star star star star star

Rofaye

We have been with CHW for 16 years. Overall it has been a positive experience as far as home warranties go.

6 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ronald

This business model is a scam, I regretted signing up for two good years. A waste of my money especially when you call for service. Each year the service fee goes up and you’re not guaranteed of your service calls are covered.

6 days ago

check_circle

Verified Customer

star star star star star

Ashwani

prompt, curtagious, respectful and having detailed information about the issue in hand , thank you so much

6 days ago

check_circle

Verified Customer

star star star star star_border

Michael

Choice incorrectly notifies me when repairs will be made. The notices I get from the actual vendor are correct and conflict with those from Choice.

6 days ago

check_circle

Verified Customer

star star star star star_border

Jay Norman

The company they assigned to our never showed up. The second company (3 days later) repaired our refrigerator perfectly and in a timely manner.

6 days ago

check_circle

Verified Customer

star star star star star

Robin

I was able to contact the service technician myself to schedule a better time and he came out within 24 hours and fixed the problem in 15 minutes!!

1 week ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lisa

I was denied a claim when the company they they sent to my house works for them and said the claim should 100 percent should be covered I have been with out being able to use my kitchen sink over a month since I made the claim and still waiting Hopefully who ever receives thi review can do the right thing I paid my bill in full for the warranty. Thank you

1 week ago

check_circle

Verified Customer

star star star star star

Dshavatt

Great service, good, stable pricing for return customers like me. That's what keeps me coming back for warranties on two houses!

1 week ago

check_circle

Verified Customer

star star star star star

Theresa

While the first company were not able the do the repair for three weeks choice found another company and got my repair done in a few days

1 week ago

check_circle

Verified Customer

star star star star star

Salah Kfoury

The whole process worked well from calling the service to assigning the work to getting it done within a couple of days all went seamless. Thank you.

1 week ago

check_circle

Verified Customer

star star star star star_border

Donna And Wade Hutchison / Clark

Excellent Service. I truly appreciate Choice Hone Warranty. Three complete repair items were sent. The time between the repair assessment and the repair was a bit long.

1 week ago

check_circle

Verified Customer

star star star star star

Keith Lewis

Great value for the money; the service was performed well and in an extremely timely manner. I highly recommend CHW for home warranty coverage!

1 week ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jesse

I have two Minisplit a/c units. One was repaired then the other had the same problem identical and they denied second unit based on they said they should not have repaired the first on with same problem. They are pitiful. If they should not have repaired the first one then they wouldn’t have. They blamed it on the company they themselves recommended. First unit repaired is working fine. Never buy choice home warranty.

1 week ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert

it looks like Choice picked Sears to come fix our AC unit. they pushed the date out till Oct 12th that was unacceptable, my wife and my self are 75 yrs old and I just got out of hospital the day before I filled the claim. I call Choice and your CS person told me to call Sears to move up the date. Sears said they could not. We would have been without AC for over 15 days with no AC. It was anything but amazing Bob Hooey my account 178230976

1 week ago

check_circle

Verified Customer

star star star star star

Terry

I have had 2 claims. The first one the repairman didn't know what he was doing. The second repairman was from Sears and he was great.

1 week ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Salvatore Louis Azzara

Reported my bedroom section of my central AC was out August 06, 2024. As of today September 06 2024 ( 1 Whole Summer Month) my unit is still no repaired. I have made dozens of telephone calls and spent hours on the phone with Choice. I reported this nightmare to the BBB and am thinking of going legal. I am 84 yrs old with a history of serrious heart issues.

1 week ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Donald

I called at least 4 times to stop service due to the property being sold. But each time I called I was placed on hold then disconnected, placed in the queue. Then disconnected promised a call back. Never received it. The only reason I can come up with is to collect more payments since I'm on auto pay. Maybe this review will get someone to call me. I'm going to terminate the service.

1 week ago Edited September 9, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Donald

Dislike they use loop holes in their contract to not pay for repairs . They always side with the repair technician even though there was proof that the repair technician made a mistake and was hoping we didn’t catch it , so that way they would have to send out another technician or just deny the claim so they don’t have to pay for it and leave me , the customer with a broken washer . Would not recommend .

1 week ago

check_circle

Verified Customer

star star star star_border star_border

Jose

Follow up with contracted vendors to verify: 1. Whether parts have been ordered or not? 2. Whether parts have been received or not? 3. Repairs are being performed In a timely manner..

1 week ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Victoria

They are not a good company. They do not follow through and do not suppose their customers. We went 23 days without hot water and the only thing they would say is “please give us more time to find someone. We understand your frustration.” I don’t think they have any grasp of what customer service really means or just how much it costs to shower outside or at a truck stop. They are the WORST! Sure took my premiums though. IF I COULD GIVE A NEGATIVE RATING I WOULD!!!

1 week ago Edited September 9, 2024

Choice Home Warranty Reviews