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Verified Customer

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Ryan

When you call for the warranty you speak to people outside of the US and they read off a script. Even though it maybe listed that they repair something there are a lot of exceptions they don’t tell you about. They had to get someone 3 hours away to do my repair which they don’t cover most of it still costing me $1000.

15 hours ago

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Verified Customer

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Zonia Gatlin

On latest call the plumbing company came in right away and resolved my problem. Fortunately I have not used Choice services too often

19 hours ago

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Verified Customer

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Jane

The technition was very nice. Part arrived 3 weeks before he could come back. (not enough techs) Wrong part. Waiting another month. Been since right after the 4th of July when stove top was out.

21 hours ago

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Verified Customer

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Celia

Appointments with repairmen are usually within a couple of days. However, some of the repairman are difficult to communicate with and one did not show up for multiple appointments.

1 day ago

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Verified Customer

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Elouise

This company is amazing. the only time you have to call them is when there is an issue with the technicians. Otherwise, everything is done online.

1 day ago

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Verified Customer

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Jacqueline

Customer service was very good regarding my recent claim and the technician that fixed my microwave was efficient and fixed the problem quickly.

1 day ago

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Verified Customer

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Charles

They don"t live up to warranty and leave you with no option but to accept, we will repair or you just have to keep paying servicemen. Select reply is we're nor replacing your dishwasher. Never received a call from Choice explaining g why my dishwasher would not be replaced@?! This has drug on since Feburary 2024.

3 days ago

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Verified Customer

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Kaycee

A little better communication between Choice and the vendors it uses...seems that there was a lot of going back and forth, he said-she said before the work got done.

3 days ago

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Verified Customer

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Sandra

Very fast service. And when your tollite stops working you sure need that. Very satisfied with the speed and excellent service I received.

4 days ago

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Verified Customer

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HDale Dudley

AC unit not cooling was reported, T-stat was set on 75, house temp was 81 degrees and outside unit was running constant. Prompt response from CW and from AC contractor was great. AC tech was great, informed me and CW, that the problem with my 12yr old AC unit was inefficiency, Only 10 degree difference across the coils but should be 18 to 21 degree difference. AC tech stated to me the unit needed to be replaced and turned in his report to CW. CW reported to me "NO PROBLEM FOUND". THANKS

5 days ago

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Verified Customer

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Tina

Got a repair technician out quickly. But only covered $500 of a $4880 water leak repair. Pretty disappointed in the coverage. Have policy for this kind of situation and they find a way to not cover the cost or even part of it. Not the first time this has happened. 😞

6 days ago

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Verified Customer

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Margaret

I filed an air-conditioning claim on August 14, tomorrow is September 12 and the service is still not been completed. I’ve spent over an hour on the phone daily between calling the warranty company, the air conditioning technicians, and now the manager at carrier is involved, but for some reason, no one can get the orders straight to complete the installation. I am over 65 years old and have been living in hundred degree temperatures without an air conditioning for nearly a month.

1 week ago

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Verified Customer

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Linda Whalen

Choice home warranty It was not good. I had an emergency and they would not come out on Thursday as I requested. I explained my AC was leaking and I etiei g the drip pan. I explained to Brian, the owner of the AC company I was referred to that I was going out of town early Friday morning and returning until Sept 24. I explained that I am 75 and live alone. He said his schedule was full and couldn't come until Friday. He asked if had a neighbor who would let them in. I do not. I found a friend who would fit while they came but he never gave me a time. I asked twice. I had no choice but to call a company. The cleaned the unit and repaired the cause of the leak. They charged me $500 00. I am asking that Choice Home Warranty reimburse me as their contractor refused to help me in my time of need in a timely fashion that would address the emergency.

1 week ago

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Verified Customer

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Melissa Wilson

I have had no issues with Choice Warranty. They have always been there when needed. Sometimes takes awhile to find a repair person but I don’t think that is a issue of Choice Warranty but one of the industry.

1 week ago

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Verified Customer

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Glenda

I like choice Home warranty, it has saved me time and money.they send the best technician s to do the job. Choice is very affordable and puts your mind at ease

1 week ago

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Verified Customer

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James

February 2024 we made a claim for our icemakers Not working properly. Joyce home warranty sent Sears A&E Service to handle the claim. They diagnosed that both icemakers need to be replaced and the gasket in the freezer needed to be replaced. Choice home warranty, authorized one icemaker to be fixed. They didn’t authorize a gasket to be replaced or the second icemaker. 14 different appointments with Sears A&E and icemaker still was not fixed. We ended up making another claim for the other icemaker and Choice home warranty sent out a general electric service advisor. He determined that our board in the refrigerator was broken and the icemaker was not not working. The technician advised that it would cost more to fix the refrigerator than to buy a new one. I recontacted choice home warranty and their Third World country operator advised me that they had to send out another technician. I contacted the Better Business Bureau and advise them of the disgrace over six months of going through this. Finally in the middle of August after I contacted the Better Business Bureau home warranty finally decided to offer us money to close out the case. We lost thousands of dollars of food from a not keeping it Cold. I would never use choice home warranty again after this rigmarole. Don’t waste your money

1 week ago

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Verified Customer

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Clarence

No comments to me everything is great from customer service to the sears repairman the repairman that worked on microwave need to go back to training.

1 week ago

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Verified Customer

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Laura Walker

I spoke to someone in Resolution Dept. was disconnected; 2 days later, after speaking to numerous people, frustrated, I was given the option yesterday on Wednesday 9/4; to make an appointment for Monday 9/9 at 12 noon, to speak with someone within 15 minutes only, to resolve my issue.

1 week ago

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Verified Customer

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Nancy Conner

Everything is going great so far. The parts came in faster than what the repairman said they would do I'll get my dryer fixed 1 week ahead of time. That's super!

1 week ago

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Verified Customer

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Debbie Guillet

I don’t like the way things that I have an issue with need to be “approved” AFTER the service tech is in my home and I’ve already paid the service fee. If the service is not approved I’m still required to pay the service fee. This was never an issue with my last home warranty company. I’ve also been informed Choice almost never approves anything electrical so why do they even pretend to offer electrical coverage.

1 week ago

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Verified Customer

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Wayne

No communication with company after passing us on to Sears, the Sears told us the part was ordered by Choice. We have been waiting since middle of June to get our ac repaired, and when I was finally was able to get thru to Choice, I was told the claim had been cancelled--too much time had passed! Still working on it though, and hopefully by the first snow we will have a functioning ac.

1 week ago

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Verified Customer

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Marc

Except for waiting6 weeks for a part, which was not the fault of Choice,the technician did a professional job and made sure the washing machine was working perfectly before leaving.

3 weeks ago

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Verified Customer

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Cheryl

The technician arrived onsite on time. He knew right away what the issue was and proceeded to fix it. He was professional and courteous. I would highly recommend this technician to anyone looking.

4 weeks ago

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Verified Customer

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Judy

So far there is nothing I dislike about this company except these things you want me to write something about and then I have a hard time sending them. I did call your company and let them know that the guy that came out to fix my washing machine was very knowledgeable and did the job very quickly.

1 month ago

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Verified Customer

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Tunishia

I'm pretty new to Choice Home Warranty but so far I have no complaints. They came out to review my air conditioner and told me what needs to be done. Gave me a shot of freon and was on the way. I think they're pretty good and yes I would recommend them.

1 month ago

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Verified Customer

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John

After being informed my DW would be replaced, I was informed it would be up to 30 days to get the electronic gift card to use towards a new dishwasher. This is resulting in roughly two months w/o a dishwasher. The amount provided covers less than half the cost of a comparable model and does not include installation costs or removal costs of the broken dishwasher. I'm unhappy with the time this takes, and the method used to determine replacement value. Same thing happened a few years ago when my washing machine failed. I ended up paying over $400 out of pocket to get a "comparable model". I expected more when I paid for a six year "Ultimate Choice" package for coverage.

1 month ago

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Verified Customer

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Keith

I have generally been very satisfied with your service, but I am currently facing an issue that has been quite disappointing. I was charged two separate service fees for the same diagnosis. The first technician identified the problem, but then a second technician came out and provided the exact same diagnosis, resulting in another service fee. I have generally been very satisfied with your service, but I am currently facing an issue that has been quite disappointing. I was charged two separate service fees for the same diagnosis. The first technician identified the problem, but then a second technician came out and provided the exact same diagnosis, resulting in another service fee. Thank you for your attention to this matter. I look forward to your resolution.

1 month ago

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Verified Customer

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HenHenK

I made two claims to repair a very old bathroom light/fan/heater combo. The fan and heater elements have not worked well since the repairs. I had an appliance professional look at the light combo, and he said that the entire light combo needs to be replaced with a new fixture. But CHW sent the same company to fix the same problem. If I make another claim to repair the light combo, will CHW send the same company again to make a temporary fix on a 66 year-old fixture? I have also made a claim on a step-in bathtub shower wand. However, the company said that they could not repair the wand. No resolution was made. So I had to pay the $75 copay and the shower wand was not repaired. In this case, I believe that a qualified plumbing company should have been dispatched or I should have received a refund for the copay that I paid the plumbing company.

1 month ago

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Verified Customer

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Tina Do

The customer service quickly scheduled the technician from manufacturer come to diagnosis and repair the freezer of my refrigerator. The technician is very good, quickly find the problem, order the part. Then, he come back to replace the part. My freezer is working fine now. Thank you!

1 month ago

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Verified Customer

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LeslieS

Regular service calls for minor repairs are handled timely and efficiently. Bigger issues like an aged AC unit (more than 15 years old) which needs to be replaced due to necessary parts that are no longer available takes way too long for a decision to be made (felt like too many obstacles were purposely but in motion) and then you still have to pay a chunk of money due to the upgraded system. It's getting replaced (has been authorized anyway) but we are now 7 weeks without AC in a never-ending heat wave in Tennessee and still have to wait another two weeks for the service tech schedule. Knowing this up front will reduce your frustration and expectations.

1 month ago

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Verified Customer

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Richard

Okay this is my second time to reply to this questionnaire. The ac tech a several days to get compressor. The first one he got from the supplier he said that it didn’t look good. So he said that they were going to order one. At that point I think he should have tried to get one from another supplier. Once he got here with the new one, he installed it in no time at all. Three or four days ago it froze up. Got it to work. But he never called back or offered to come back and check it out. Which I think is poor customer service. I would still recommend him but with caution.

1 month ago

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Verified Customer

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Tiffanie

The overall experience has been somewhat of a challenge scheduling appointments then after the vendors don’t show up getting with someone to help you is the challenge it took me three tries is speaking with five managers to get the proper help but other than that, I did finally get the help that I need my refrigerator repaired. I would say choice Home Warranty need to check their vendors before they appoint them.

1 month ago

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Verified Customer

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Kathleen

Polite and knowledgeable associates at Home Choice and at the vendor that did repairs. Everything was completed in one week. I was shocked. The last company I had took 4 months. Very happy with everything from beginning to end. I would recommend highly to friends and family

1 month ago

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Verified Customer

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Juliet Bethishou

Our garage door motor fell apart. I called and they send a technician in 48 hours and he reported that it is not fixable and right in less than 30mins, they issued a replacement for the garage door opener. He replaced it with a new unit

1 month ago

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Verified Customer

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Walter Childs

For this particular claim during interaction with choice, home warranty went really well . the subcontractor was very supportive when he came out to the house they were able to diagnose our problem and take Care of it in a relatively fast manner.

1 month ago

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Verified Customer

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Leo Carter

I've been worth this CHW for 12+ years. The price of my policy, very reasonable for the service I get. Have I ever had an issue with one of the technicians they sent? Yes. And I let CHW know about it. Their customer service is the best. I refer them to all my family and friends. You can't go wrong with CHW.

1 month ago

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Verified Customer

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Richard Hall

A/C went out 6pm Saturday night, outside temp @ 105. Earliest appt was 12 days out which in 105+ temp was unacceptable Had to get emergency tech who came out on Sunday evening @ a cost of$790. Warranty final got a appt for Tuesday which I accepted. Understanding that it’s Summer and lots of claims but almost 2 weeks was terrible. House inside on Sunday was hi 90s low 100s

1 month ago

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Verified Customer

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Linda

Converse Repair Center sent Trey to evaluate our issue on our dashboard on our cooktop. He arrived within window of time, he was very friendly, knew the part needed immediately and ordered it. He returned the following week to install. It was a Very quick and efficient job. Thank you!

1 month ago

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Verified Customer

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Azamjo

They were fairly quick in sending a garage repairman who replaced the opening system. There was a hitch in that the door would open but not close the next day. They sent him back out fairly quickly again and he replaced the safety sensors and it works fine now.

1 month ago

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Verified Customer

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Samuel Garrett

My claim was processed in a timely manner. A work order was submitted to a contractor, the contractor came out to our home, gave us a diagnosis of the issue with our refrigerator and repaired it with outstanding skills and professionalism. That technician was from Sears Repair. His name was Tim.

1 month ago

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Verified Customer

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Eileen Stuber

The technician fixed the issue we had. He was very professional, polite, and explained what he did and showed us the old part. Very good service! Not his fault, but we were given a window of time between 8 am and noon. He didn't arrive until after 2. I had to call Choice Home Warranty twice to get the status of our appointment. They should have called me.

1 month ago

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Verified Customer

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Cheri Salazar

Scheduling a repair with Choice Home Warranty was super easy and fast. The automatic appointment notification was great it had all of the details I needed and the technician they assigned to my project was the perfect fit and got the job done just as easy and fast!!

1 month ago

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Verified Customer

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Ron

My main complaint is - took 2mths to determine issues and determine the refrigerator would not be fixed and another month to receive an lowes E-Card. Because of the time involved we had purchased a refrigerator prior to Choices decision not to fix the appliance. To our dismay we brought the refrigerator at Home Depot not lowes. Had we know Choice only issued e-cards for lowes we would have gone there. I requested a home depot card but was denied. So, yes we got a partial reimbursement for the broken refrigerator but took 3mths to finalize everything. Most families can't go three mths without a refrigerator! If we have an issue in the future and are unable for Choice to determine a solution, we will shop lowes and wait for the outcome. Another complaint - I attempted to call Choice numerous time attempting to find out our status. Left our phone number as required but no call back for approx 2wks!

1 month ago

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Verified Customer

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Tommy Steele

Choice Home Warranty did an outstanding job with my AC claim. After accepting the claim , selecting a company to do the repairs, the schedule was lengthy and would have resulted in us having no AC for over a week. After consulting with them, they worked with the contractor to get it done within two days. Great job

1 month ago

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Verified Customer

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Chuck Cerny

I've been usingCHW for many years. I like that they assign a competent professional to handle any problem I've ever had. There have been a couple times I had to pay part of the cost but I experienced that with other companies as well. I feel I get treated fairly with Choice.

1 month ago

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Verified Customer

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Stewart

I needed a repair to my air conditioning unit that stopped functioning in the middle of the summer season. This was the first time I was using my benefit so didn’t know what to expect. I was thrilled with the experience. I had someone come the next day. He identified the problem and was able to make the repair during that initial visit. I’m back up and running and have had so no subsequent problems. Overall, it was a great first experience with Choice.

2 months ago

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Verified Customer

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Larry Beard

Once I reaches out to Choice they had a repairman come out in 2 days to diagnose the problem. He ordered the replacement parts for the dryer. We were very pleased from beginning to end. My out of pocket expense was $85. Before contacting Choice I reached out to the Samsung and they did a video call diagnostic said we may not have the replacement parts and then offered me a discount on a new dryer.

2 months ago

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Verified Customer

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Dolores Fitzgibbon

Some of the things I like about Choice Home Warranty are cost and a variety of plans to choose from. I've used the plan twice and when needing a repair their online program was very easy to use . Just ad promised I was notified quickly with a response to a repair and scheduling options and a choice of cash or credit card. I'm very happy that I chose Choice and only sorry for having waited so long to commit.

2 months ago

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Verified Customer

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Sam Turner

Overall this has been a positive experience. I was offered to choose and contact the repairman I wanted and once approved and repairs completed I was to submit my receipt for reimbursement. There is a small learning curve to the process as a new customer but they communicate frequently and help you to successfully submit a claim for reimbursement. I am glad that I purchased the Home Warranty through Choice Home Warranty and have already signed up for another year. It has only been a few days since submitting my request so the check hasn’t arrived but I am confident that this will work just as seamlessly. Their Customer Support was quick and professional and eased any concerns I had related to the company and its quality of service.

2 months ago

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Verified Customer

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Dorothy Hurt

I had an issue with my refrigerator. They did come out several times to work on it. It had a twofold issue. Inside top would stay cool. I had tons of food, spoil and almost had a gallon at milk, blow up. And also the ice maker would not work. The icemaker was covered under warranty due to a recall. Samsung declared the ice maker not repairable. So after that Choice, home warranty would not come and fix the Refrigerator cooling part. So I had to spend money. I did not have to replace my refrigerator. Now the good part. My AC quit working right when we were having the heat waves. They had somebody out the next day to repair it, and all is good. Overall choice warranty is very good. I think every time I have called. They have been here the next day. And the online portal is great!

2 months ago

Choice Home Warranty Reviews