Choice Home Warranty: Read 42,588 User Reviews From Real Homeowners

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Featured Review

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Verified Customer

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Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

5 years ago

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Verified Customer

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Beverly

The technician was very professional and explained every step of the way what he was doing. He didn't try to take advantage of my elderly mother by trying to get her to invest in new appliances that she didn't need, like ATLAS does/did. Also, Choice sent text messages before, during and after technician provided the services.

5 hours ago

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Kelly

In the 8 years that I have had choice I have had to replace a built in oven and they only paid me $300 and they are at least minimum 1200 plus installation. I had a dryer That needed to be replaced they plaid nothing and said it was my problem. I have had An air Condition replaced 2 years ago$4,000 out of my own pocket And it took 2 months in the middle of summer. I had a bathroom leak upstairs they tore out my ceiling downstairs Fix the leak which was only Something something in the bathtub that needed to be replaced so they didn't need to rip out the wall Then I had to make a new claim and pay again to get the drywall down stairs fixed Which they did not texture they just filled the hole and drywalled but not texture.And now I have My heater not working it's 52 in my house And Looked at it Looked at it and said it probably really switched And left and 2 weeks later I had to call him back They said they would have the part on mon. I waited all day and never heard from them. I still have no heat. ( 1st call was Dec 12)

6 days ago

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Verified Customer

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Maria Haufsdorfer

This company is excellent and for ral Before when I bought a condo in Stuart I enroll in American Shiel that company lie they will fix nothing and to put an appliance new because they can not fixes is no going to happen the technician you have to paid $125 more than this wonderful insurance and on top of that when American Shield technicians come beside the $125 you have to paid it they want you for fixing to pay more ,the Technician this company send fix the problem and in less than an hours they approve me with a new motor for my air-condition Thanks Choice Home Warranty ! God bless all of you

2 weeks ago

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Verified Customer

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Janice

I'm a little disappointed in the plumber they chose to fix my garbage disposal..they wanted to let me make a week before they could come..with all the plumbers out there they could have gotten me one that would have come out sooner.i ended up calling my own plumber who came out same day and fixed the disposal ..I should be getting the 85.00 I would have given to one of their plumbers back.. so I will give them one more chance to prove themselves before I cancel with them.

6 hours ago

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Verified Customer

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joveno celino

1, Because I filed a toilet plumbing service last 10-13-3024 and again last last 12-26-2024 but it is NOT yet fix until now. 2. Also , I filed a claim to repair the dishwasher last 8-8-2024 and again last 12-26-3024. They emailed me to give certain amount to help me buy a new one but I have not yet received the money. I WILL APPRECIATE IT VERY MUCH IF YOU CAN FOLLOW IT UP. THANK YOU SO MUCH Joveno C

2 days ago

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Daryl

Your contractor never even call so you advised me to get another Plumber so I did it was never explained to me to take pictures will in the house my Plumber said it was leaking so he replaced it if I would have taken pictures of the water heater after disinsemble where the leak was in the back of the water heater where I could not take a picture and call you you would have ok the new heater but instead I took pictures of my bad watetheater outside there for you have denied the claim what is wrong with this picture

6 days ago

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Verified Customer

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Sharry

I liked that I received a quick phone response from Choice and they called someone quickly. I did not like the part where the entire process took about two weeks because it caused me to choose a backup plan for the holidays.

1 week ago

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Verified Customer

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Tamika Garret And Michael Green

I’ve been a customer with Choice Home Warranty for about 7 - 8 yrs. I have coverage on three properties. One being a rental property. The cost of the plan is what initially enticed me. My dislike is when it comes to larger cost items they are quick to deny a claim and then if you appeal they give you a fraction of the cost of the repair in “pity money” things that should be deemed normal wear and tear are met a denial. They do not offer accurate replacement value when appliances need to be repaired. Good technicians are a needle in a hay stack. I’ve also been with worst companies so in comparison they’re just ok. It sometimes feels like you’re penalized for filing a claim but that’s why we pay for coverage to use it when needed. I only file when absolutely necessary.

1 week ago

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Verified Customer

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Gina

I’ve had choice as my warranty company since may 2020. Overall the service has been a blessing. You submitted claim, it has gotten approved fairly quickly and then you make the arrangements with the company they pick to do the work. The one thing I’ve learned is that the date and time the technician is supposed to come differs from when the technician is actually going to be there so always follow up with the technician.

2 weeks ago

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Verified Customer

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Kathryn

In my case, I requested to speak with the representative on my claim. My representative called me the same day. I appreciate the speed and willingness of your representative when speaking to them. They willingly agreed to a cash replacement for my item, so that I could take advantage of sales at other locations. They explained that there would be a longer wait, but were very gracious for the entire call.

2 weeks ago

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Verified Customer

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Julie Andrews

I have used Choice Home Warranty about four or five times in the last three years. It’s incredibly easy to go online and enter a claim. They are immediately responsive (within 24 hours or less) and quickly assign a local company to contact me. Should there be a question regarding approval for a specific repair, they are equally as quick getting back to me. I have been nothing but pleased with the service and professionalism. This is one of the best investments I’ve made.

2 weeks ago

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Verified Customer

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Eric Myers

Recently filed claim for the replacement and or repair of my HEATING system so far we’ve been working collectively on negotiations to bypass confrontations. At any moment I should hear a decision on the direction of my claim so far so good thank you so much for the work and the time we both put into this to reach a positive settlement. Thanks for your time. Happy new year and God speed!!!

2 weeks ago

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Verified Customer

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Hilda Ayala

The man that came to service our sink disposal, was pleasant and knowledgeable on how to repair the system. He didn't not speak English and asked if we could write any questions on our cell. He answered our questions as best he could. I would highly recommend him. He made sure the disposal was working, asked for food to put down the drain and put the disposal to make sure it was working.

2 weeks ago

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Verified Customer

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Shirley Jones

I was very impressed by Chris, the technician who serviced my call regarding a broken garbage disposal. He not only solved that problem but recognized another one that he also solved. He is very thorough and knowledgeable. Please reward Chris with a reward. In the future, if I need to make another service call, I would like Chris to be the technician you send.

3 weeks ago

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Verified Customer

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Sandy

I left my rating previously but evidently was lost somewhere. I do remember the act of notifying Choice was very quick and easy. The Heating and Cooling people called me the same day and an appointment was set up right away. Coud not have been easier and I am very pleased I decided to go with Choice. I was so pleased this new business will have my regular heating and cooling work to take care of in the new year.

3 weeks ago

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Verified Customer

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Jon Kelley

I’m in the process of having my refrigerator replaced. I had to buy on 12/23 because mine was leaking. I called and requested to get a check instead of a gift card to Lowe’s in the amount of $494.00. It was a quick diagnosis that determined I needed a new refrigerator because the mine couldn’t be repaired. Thank you!

2 weeks ago

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Verified Customer

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Damaris Mendez Ortega

I was pleased by the prompt response. I called on Saturday night and by Monday morning the technician was at my home. I did have to wait for an approval for a replacement part but this took less than 24 hours. The technician returned the following day with the part and repaired the water feeder within minutes. Very satisfied with the results.

2 weeks ago

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Verified Customer

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Clarence

I have only had one encounter. I was extremely disappointed that my refrigerator was dismissed as having a prior problem. I hadn't had a problem with it before I reported it to you. My microwave was fixed without incident during same house call. The repairman expressed his dislike of having to travel so far. I hope in the event of an appliance failure in the future, it will be faster to get a repairman to my house. I don't have the money to pay upfront. The repairman himself was awesome. He was very professional, courteous, and explained his findings accurately. I referred my sister in law to choice and I was suppose to get a reward of some kind. I have not received anything.

3 weeks ago

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Verified Customer

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Javier

I never thought I’d be in a situation where I felt helpless during an appliance breakdown. Thanks to Choice Home warranty, I saved hundreds in replacing my entire A/C system. Fast knowledgeable technicians came to my rescue! Two thumbs up for Choice Home warranty!

3 weeks ago

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Verified Customer

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Sandra

I found it difficult to speak with a person at first but once I got the right phone number l found Choice Home Warranty to be very helpful. I have had issues with two appliances and the service provider has been very helpful. I had some questions and found Choice Home Warranty to be responsive. So far I am quite satisfied with them.

3 weeks ago

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Verified Customer

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Charlisa

They have always taken good care of me. They never give me the runaround and always send someone out quickly! I’ve recently sold my house but made sure to keep choice warranty for my new home. I’ve recently had to have my oven and air conditioner repaired and they took care of that, all I had to pay was a $100 service fee.

3 weeks ago

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Verified Customer

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Cindy

Timely response with service appointment scheduled. The technicians are knowledgeable. I could not get a dishwasher repaired & I was given a voucher to buy a new replacement. I also needed new hot water heater & plumber replaced my old one. I have 3 rental properties that I use for choice home warranty

3 weeks ago

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Verified Customer

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Barb

I have Chose home for me and my Mom. She had someone to come check for why the broiler wasn’t working. He turn it on. And said it’s hot. So my mom ask what he did. She turn the broiler on but not the temperature. So it was a 5 minute fix

4 weeks ago

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Verified Customer

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Sue

Based on our last experience when our washing machine needed repairing, I highly recommend Choice. We had hoped our heating unit would be repaired as quickly, but we understand it is hard to get a technician to come out right at Christmas. Hopefully, it will be fixed next week.

4 weeks ago

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Verified Customer

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Robert

On the positive and every employee that I dealt with has been great. On the negative side it’s a warranty that is designed to cover some, but not all of the repair. Example your air-conditioning system goes out. They have to replace the outdoor unit because if its age, the indoor unit needs to be replaced as well, but they won’t pay for that Because they say it’s not broken. Well they can’t replace the outside unit without doing the indoor unit so it seems like a package to me accommodation so instead we had to pay about $3000 out-of-pocket. I’ve dealt with other home warranty companies over the years. An example would be First American And never had to have that experience. I always buy the premium plan and I guess I assumed, my mistake that the premium plan covers stuff like that. Also had a hot water heater that went bad again out of pocket we had to pay 300+ dollars 125 of which was to dispose of it and the other was because they have to replumb it to make it work. Would make sense to me that anytime you replace a hot water heater. You have to replumb it. With First American we had a similar repair and we did not encounter any of those extra cost. So my advice is read the fine print.

4 weeks ago

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Verified Customer

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David

The problem I have with Choice is they don't always have the Best repair companies working for them, Have had some good experiences , and some Bad experiences like my Hot water heater, they put in a inferior unit the one I had you could adjust the temp this one you cant. the other issue I had they didn't hook it up right I called them on it and they got Pissed at me , and wouldn't come back and pick up the old one, like they said they would. I reported it to you and you called them and they refused to come back.

1 month ago Edited January 13, 2025

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Mechele Siler

I absolutely loved from start to finish the efficiency, time and the customer service I received from Door Posh. The technician’s name that was sent out was Mark. He called when he was about 30 minutes away and he arrived on time . Mark was very polite with great interaction skills!!! Not only that but he assessed all of his options while replacing and cleaning a few components. Mark repaired my problem after being here maybe 20 minutes. I highly recommend Choice Home Warranty and Door Posh! Thanks for a job well done 👍🏼

1 month ago

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Susan Brannan

We had 2 service calls this week! The first was for the dryer and the technician was awesome! He was knowledgeable and kept in contact with us before his arrival. The second call was for the kitchen faucet. The tech was friendly and courteous. He did a great job! He was knowledgeable and took his time diagnosing the problem. He had to replace the faucet. I had a good experience with both Reps!

1 month ago

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Verified Customer

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Zachary S

They have taken good care of our duplex as issues arise. The companies that come out have assisted in fixing the issues and have good communication skills.

6 days ago

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Niko

I had a problem that I thought it was my heating, but it turned out to be my refrigerator leak, but then they came the first he said it was my heater, but I found the problem not them, then when he came the second time he did nothing and I had to pay him 30.00 dollars. I had a neighbor to fix it. I wasted $90..

1 week ago

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Verified Customer

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Sherry

I dislike: that an e-card for a replacement will be issued only to Lowe's requiring me to travel 20 miles each way to see microwaves. I dislike: that it is taking so long for the e-card to be issued. I submitted the request for it nearly 4 weeks ago & still haven't received it. Thus, I sit here without a microwave for, literally, weeks on end.

1 week ago

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Verified Customer

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Eric

Washer couldn’t be repaired …..choice offered 340 to buy a new one. Lowest price available (with less features) is 500!!!! I found out later after many conversations with their management that they base their reimbursement figure on THEIR COST NOT WHAT SOMEONE CAN REALY PAY!!!!!!! That sucks. They are really only replacing part of the price of a “similar washer”

1 week ago

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Tim Jones

I thought the contractor was great. However, it would seem Choice Home Warranty has many clauses that allows them not to be liable for the services that the insurers believe they are paying for. My situation was electrical and though I’m the second owner I’ve never messed with any of the wiring system. When the electrician came he stated wiring wasn’t correct which could’ve been from when the house was built in early 2000s. Since wiring was wrong Choice Warranty declined service. When I purchased insurance, I thought it was based on me not the previous owner or the builder. Additionally, the electrician stated Choice Warranty wouldn’t authorize work on the same electrical issue that they sent someone out here a year ago to fix in which I was told by the electrician that they didn’t fix it they wired it so it looked like they fixed it and it would go out again.

1 week ago

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Verified Customer

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Janice Butts

I like the fact that I could find a company on my own. But I’m disappointed that CHW couldn’t get someone to fix the heating unit, because I had to pay out of pocket for my own repairs. The unit is old and it will need to be replaced one day because the parts for it, aren’t made anymore.

1 week ago

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Harold Weisstein

I have had a Choice Home Warranty for about 5 years. For the most part, the level of service has been ok. On a few occasions the tech company they use has been a bit questionable. The last service I had on my HVAC they allowed me to pick my own vendor as the previous service call took approximately 3 months to get resolved. I paid the vendor upfront and received reimbursement from Choice within the 30 day time frame they promised. Very good!In the future, this is the way I will go as I can get a local vendor there on a timely basis and not wait 3 months for the fix.

2 weeks ago

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Verified Customer

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Eileen

I have had this company for over 10 yrs and the Service WAS very excellent until this past year their service has sent out service people who did not seem to know their JOBS I've had to call. And get another repair person out that Was a factory rep. And did the repairing, I would not. be as eager-to recommend- this company until they get better repair people who have had their credentials checked out I will wait to sign another contract!!

2 weeks ago

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Verified Customer

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Gloria

At this time, I am not satisfied with the service that I’m getting from Choice Home Warranty. My mashing machine has been broken since November 6th 2024. Service workers have been out at least four times. Each time they came out they put a new part on the machine, it still doesn’t work. A service person came out on New Year Day (afternoons) and put another part on that was ordered. The machine still is not working. I just want CHW to cancel the washing machine out so that I can purchase anew one . At this time I’m very frustrated with Choice Home Warranty to the point of canceling my service. I have been with them since about 2017. I’m ready to let them go. I’m dragging clothes to the laundry mat, which is no fun for 3 months. I’m about to be done with Choice Home Warranty.

2 weeks ago

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Verified Customer

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Betty Davis

I called about my refrigerator making a noise and didn’t take long for the repair guy to come check it out. He found it was just a minor adjustment with the fan. I was very happy with being able to fix that problem.

2 weeks ago

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Verified Customer

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Melvin L Shoulders

Freedom Appliances arrived early did trouble shooting on the garbage disposal isolated problems got authorization from Choice warranty Garbage disposal was fixed within 2 hours after arriving. Great service Job Well Done

2 weeks ago

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Connie

2 things are disappointing 1- it takes sometimes a week or more to get a repairman especially for plumbing. 2- very disappointed with low amount of cash reimbursement for my washing machine that could not be repaired Choice advertises full replacement when an appliance can’t be repaired but the cashout wasnt even half of the actual cost to me to replace

2 weeks ago

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Verified Customer

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Tony

Hot water heater was leaking. Made the call and they had my appt set up by next day. Service provider was awesome. Saturday to Wednesday whole process complete. Very happy with work.

3 weeks ago

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Verified Customer

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Evonne

Only one service providers ever provided service and we have had 4-5 service providers come out. They usually say the home warranty doesn't cover that. Shocker!! I even looked up if the home warranty covered electrical and while I know it does not cover outlet overload, it said it covered wiring. Well we had a compromised wire in the living room and they would not cover it because it was not normal wear and tear. Anything to get out of covering something! We will not be renewing our contract with Choice Home Warranty that is for sure. They pick and choose what they will cover and if the item is something that is a normal wear and tear like the damper motor that goes out on many people's air conditioning units, then they definitely don't cover it!

3 weeks ago

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Verified Customer

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Gus

This morning we had two service people to repair a broken kitchen faucet. The faucet needed replacement. The guys from Central Plumbing are exceptional, very knowledgeable .

3 weeks ago

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Verified Customer

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Susan

I feel my case was not fairly handled regarding a broken garage door spring. My choice was either wait several days for repairs or get some on my own after filing my claim. My husband and I are in our 80’s and needed the use of our car for a Doctor’s appt. I did not know your procedure was to wait for a reply from a CHW vendor, which I never got. After calling 5 Overhead Garage Door company’s for service, I got one who came within 2 days. The cost was about $600, CHW reimbursed me only $200. Under the circumstances I could not wait several days and hope someone would be sent from CHW.

1 month ago

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Verified Customer

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Susan

I like the quick responsiveness of getting technicians on the scene and addressing the problem in a timely manner. The techs were great. I do not like that the insurance, in the case of our water heater in need of replacement, did not cover all charges connected with replacement. It was an extra $600.+ dollars to complete the job. And a rather large tip was more or less solicited on the payment app. And we waited 8 days for the job to be done.

1 month ago

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Verified Customer

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Irwin

I WAS GIVEN A WINDOW WHEN THE REPAIRMAN WOULD ARRIVE , HE CALLED DURING THAT WINDOW TO LET ME KNOW HE WAS ON THE WAY AND WHAT HIS E T A WAS. WHEN HE ARRIVED HE WAS COURTEOUS AND PROFESSIONAL. HE DID WHAT HAD TO BE DONE , CLEANED UP AND LEFT. I WAS VERY SATISFIED

1 month ago

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Verified Customer

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Carlton

Very good service all around great customer service and very fast service. I called in and was advised I would receive an email letting me know when I would receive service. The email said 2 days the technician showed up the same day.

1 month ago

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Verified Customer

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Nick

Great customer service and a great experience!I came to Choice because I had another Home Warranty though ORHW and I had a horrible experience with ORHW. Choice is the way to go and NO they didn’t pay me to say this… just speaking facts.

1 month ago

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Verified Customer

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Sharon

I pay for a service every month that I might not use for years and when it’s something major they don’t want to pay for it to be fixed so the customer is paying out more money. For example my microwave went out and all they gave me was 249.00 on a 500.00 dollar microwave and I had to pay for the installer to replace. It ended up costing me out of pocket 600.00. Same with the hot water heater it cost me 700.00 out of my pocket. They lie and said it was for inspection but no one came and inspect. So where did my 700.00 dollars go if that was the case it was cheaper for me just to go to Lowe’s and buy one

1 month ago

Choice Home Warranty Reviews

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