Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Featured Review

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Verified Customer

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Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

6 years ago

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Featured Review

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Sergio El Paso, TX

Choice responded quickly to my claim (A/C broke down in 104 degree weather) and scheduled service call. The issue I had was the repair company Choice used. The repairman showed up as scheduled and was professional and knew what he was doing. He diagnosed the problem, told me he was going to get approval to repair my A/C and would be back the next day or day after. Three days later, I tried calling repair company for a status but they would answer their phone and their voicemail was full. Send electronic message to Choice and received a response and they scheduled the repairman to come two days later. In all, it took one week for my A/C to be repaired. It was a simple repair - replacing a fan motor. Choice could use a better repair company.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Verified Customer

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Doris

I've had a yearly Choice Home Warranty since 2021 but had never placed a claim. Then in Nov'25, I upgraded to a 3 1/2 yr coverage plan, which was more advantageous for me. Shortly after, I finally needed to file a claim for plumbing problems. Because of different issues, it took about 1 1/2 months to get everything resolved, including following up to get reimbursed for replacement of my bathroom faucet. Sent receipt for item and check, including tax, being sent which should be received within 30 days. Hopefully, I won't experience any other problems requiring another claim to be placed soon!

1 day ago

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Verified Customer

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Barbara Rosolowski

I have been a customer since I was given a year’s service as a gift. I am in my 4th year now and have been pleased with each technician who has come to my home. I’ve placed requests by phone for repairs to a washer, a dryer, a dishwasher, a refrigerator, and a furnace. The appliances are old, but were quickly repaired. I have been pleased with the servicemen, their politeness, and their promptness after each visit was scheduled.

2 days ago

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Verified Customer

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Mark vanHudson

We have used Choice Home Warranty for three years. We have had several opportunities to use the service. Choice is easy to use and submit claims. The response time is short and appropriate. The contract trades have been the absolute best—friendly, knowledgeable, on time, and skilled. We are completely satisfied and look forward to staying with Choice for the future.

2 days ago

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Verified Customer

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Diane

When I needed help with getting my dryer repaired the process was user friendly. I input my information and needs, I got a response with in 30 minutes telling who the contractor would be and the day and time to expect him. Later in the week he arrived as promised and diagnosed the problem and fixed it.

1 day ago

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Verified Customer

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Richard

The service person was on time. Diagnosed the issue and proceeded to complete the repairs needed quickly . When pulling the dishwasher out, he took his time to protect the flooring from being scratched or damaged when moving it to be worked on, and when replacing it back in its spot.

1 day ago

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Verified Customer

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Robert

We've had to make several claims, three (3) for our refrigerator, and two (2) for our dishwasher, and CHW always comes through. It's so darn easy to make a claim. One of the claims for our refrigerator, it needed a new board, and CHW quickly approved the repair. I highly recommend CHW.

1 day ago

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Verified Customer

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Richard

orginally i thought it was a good idea; but I never use it for the first 2 years of a 5 yr deal. When i realized that i could have used it when my furnace and heat pump went out and had to be replaced I tried to get them to help. they said it was to late to turn in a claim. $13000 mistake. Later I contacted them about a dish washer after 2 months they found a repairman who came and looked at it. He reported back that it would be cheaper to replace than repair. Choice depreciated it and paid me like $ 185 towards a new one. So i went out and bought a new one $600. gave the old one to a recycler. A year later that old dishwasher that was to costly to repair was being used by someone , they had never had it repaired and it was still working. (bad advice from repairman) $400 dollar mistake. That same repairman fixed my icemaker before he got a mile down road it quit working. However last month i called and reported the icemaker problem and a problem with my microwave within a week a repairman scheduled and looked at both appliances. He is trying to find parts for the icemaker and did repair the microwave. For that thank you choice home repair

1 day ago

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Verified Customer

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Ranee Jones

Im very impressed with my Choice Home Warranty. Their app makes filing a claim super easy, you get immediate response and tracking. Appointment for contractors have been made the same day with repairs being done in a couple days of days. Their service providers have also been top notch!

1 day ago

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Verified Customer

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Susan

It's so easy to go online to request a service you receive notificatio that it is being processed. Whenvthe company picks up the order you are notified of the appt The techs that I have dealt with are courteous and knowledgeable

2 days ago

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Verified Customer

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Michele

It was a stab in the dark and a hopeful heart. Tried two other companies and was disappointed. I believe we have used your services twice and were pleased with the comminication, professionalism and service were top notch.

2 days ago

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Verified Customer

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Jeanne Leja

The person I spoke with at the time Frank was very persuasive and even sold my policy and my son‘s policy the first time I used you. I was very disappointed. I felt like I was used and had to pay $75 for coverage that wasn’t gonna be covered, but the second time I was very happy they covered the repair

2 days ago

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Verified Customer

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RODNEY THOMPSON

I’ve had a lot of good service by choice home warranty, but I wish you would’ve told me that you only cover so much of air-conditioning. I would not have been disappointed and upset finding it out when it actually happened.

2 days ago

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Verified Customer

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Marc And Susan Beals

This is my first time using them, so I want to make that clear. I hope in the future if I have to use Choice Home Warranty, the experience will be just as good as this. Choice kept me informed when they were going to arrive, and the service person was very cordial and efficient.

2 days ago

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Verified Customer

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Joanne Jackson

Choice Home Warranty vey professional, understanding about your needing of service, and quick turnaround time when sending help regarding your need. I have shared my great experience with some of my family. Keep up the good customer service.

2 days ago

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Verified Customer

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Tim

Email Choice Home Warranty for service, and received a call the same day. After the first visit, a part was ordered. When the part delivered, it was installed within two days..

1 day ago

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Verified Customer

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Jean

I was told I would get a knowledgeable and qualified plumber. Well the plumber never showed up when he said he would and with waiting 4-5 days, Choice told me to get my own plumber which I did. he came the day I called and put in a new water heater the next day which was Jan. 2nd and You approved his estimate and I have yet to see the check from you for the labor.

1 day ago

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Verified Customer

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Jerry Bishop

They came out, diagnosed the problem and fixed it. I’m really glad I had this warranty. The technician was great. He knows what he’s doing. Found a problem and got it go immediately. Thank you choice home warranty.

1 day ago

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Verified Customer

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Joan

Over all the years I have delt with Choice Home Warranty they have always been fair and worked well with my problems. They see the issues and deal with them in a very professional manner. Thx guys for all you do.

1 day ago

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Verified Customer

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Dennis

Contractors have 5 to 7 hour appointment time window. That's too long. A recent claim was marked closed when the repair had not been completed. Left messages in update message window saying the work not completed but no response until I called customer service. The first time I called I was told I could hand you and receive a call back. A while day went by with no call back. Customer service said I have an appointment this Friday but the contractor has not confirm.

1 day ago

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Verified Customer

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Jeffrey

I referred a friend to Choice Home warranty and the technician deemed his washing machine needed replaced and you warranted him only 409 dollars for replacement! I can't think of anywhere you can get one for that! I just ask that you treat him right! It puts my reputation on the line being I referred him to you!

1 day ago

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Verified Customer

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ANNA GUERRA

This was my first time I made a claim with Choice and I did not have any problems getting my washer fixed. Now it’s like if I had a brand new washer.. thank you Choice Home, Warranty.

1 day ago

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Verified Customer

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JohnR Hawk

That our kitchen ceiling light go out,it was a LED could not get a matching light to mat h the other black frame light so we settled on a white one! Very professional installation we were pleased!

1 day ago

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Verified Customer

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William

EYEBEE came to my home for the oven repair. The gent said he would have to arrange for a second person to come with him. he said that he would go get the part. then call as to when he would be back. I have not heard from him. I called and Emailed EYEBEE to see what the status was, NO reply as of this date. It took them three tries to arrive on the 15th of Jan. THey had car trouble on the second try, that I could understand and then the cold and snow. Bur the short of it is that a get no reply from them. The 75 for the visit has been paid.

1 day ago

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Verified Customer

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Thomas

I have found that only 2 out of 6 claims that I submitted were covered. The other 4 claims were denied because it didnt cover an intermittent problem on the stove. They said my dishwasher frame was warped and not usual wear and tear, My dryer was a vent problem, not a dryer problem, even though the vent is part of the dryer system. They would not cover the claim when my kitchen sink literally fell from the granite countertop. I have been very disappointed in this home warrenty. They did not call or write back when I appealed each of these decisions. My appeal was completely ignored.

1 day ago

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Verified Customer

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Joe

Very straightforward to submit claims through the app. Response time incredibly quick. I have used that twice and each time the technicians who have come out have been polite, efficient, and professional.

2 days ago

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Verified Customer

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Maureen Cameron

I messaged when I thought my hot water tank was problematic. I got a fast response, within 1 day, someone was here the next afternoon. Hot water tank was ok. Very pleased with Choice

2 days ago

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Verified Customer

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Lori Lerner

I liked the coverage of the contract. My toilet tank was running and the assigned plumber evaluated and explained the problem to me and then went to his truck to get the necessary part to fix the problem.

2 days ago

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Verified Customer

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Maria Tano

The service was outstanding , the service technician was very respectful. He explained everything in detail what we needed and said that he would order it and be back to fix the problem.

2 days ago

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Verified Customer

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Tammy Holguin

The SA Electronic company was very responsive. They kept me in loop as to when technician was coming and when part was received for dishwasher. I contacted them late today to come back and put springs back on door. Seemed to have been oversight and were removed during repair.

2 days ago

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Verified Customer

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Lynn Olson

We thought this company would be helpful. The most recent plumber sent to fix our toilet was great. However in the past we have been sent service people who were lazy and didn’t really solve the problem. Our biggest issue is our sprinklers. We put in a request to have them fixed. We were sent a gardener who said the issue was beyond his expertise and we needed a SPRINKLER TECHNICIAN. We asked for one and were sent a plumber who said the issue was beyond his expertise and we needed a SPRINKLER TECHNICIAN. I think we were sent another plumber. We put the issue aside because it was winter and we weren’t using the sprinklers, but we still need a SPRINKLER TECHNICIAN

2 days ago

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Verified Customer

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Aaron Edworthy

My dishwasher started to leak and "yell" so I filed a claim and with quick response I had a professional out to my house. Only down fall is the time it took for the part to be ordered/received. Still a small leaking but he will be back out in a few days.

2 days ago

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Verified Customer

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Pamela

I have found Choice Home Warranty always makes sure any claim is sent out to a vendor who will get the job done quickly. I have no complaints and would recommend using Choice Home Warranty.

2 days ago

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Verified Customer

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Dorothy Shepherd

I have had the service about 6 months & have had a few claims. Each one was handle in a professional manner and quick to get scheduled. All items were fixed to my satisfaction

2 days ago

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Verified Customer

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Anthony Nordhoff

My washing machine was acting up and choice home warranty had me scheduled for service in 3 days. Cliff the technician called and actually arrived right on time. He resolved the issue within 30 minutes. Outstanding!

2 days ago

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Verified Customer

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Tabetha Preston

The company they contacted to replace my hot water heater still charged me $455 after the $100 deductible so I had to pay $555 total. What’s the purpose of having a warranty and the company forgot to hook the gas line up properly I smelled gas for 3 days then when they came out to fix that they forgot to relight the water heater I had to pay someone to come light it. Not amazing

2 days ago

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Verified Customer

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Yolanda Feliciano

I liked the quick response. Technician was booked the same day I called which was fantastic. The technician displayed professionalism and knowledge. Overall great service!!

2 days ago

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Verified Customer

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Leon Houston

Love the service had the opportunity to use this service and the people I dealt with were very accommodating. Booked my appointment quickly and the service man called prior to arriving, performed his duties professionally and responsibly.

1 week ago

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Verified Customer

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Rene

Choice Home Warranty is a great company to work with. The unfortunate part is the contractor that they sent out to assess the issue is not a great company, nor are they knowledgeable. They were trying to come out to address the issue that should've been handled by the warranty and get paid as a side job. The issue fell into the scope of our coverage. Yet we still have no resolution.

1 week ago

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Verified Customer

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Ann

I received a policy when I purchased my home and had to use it a couple of times. When it came time to renew I didn't have a second thought because I'd had two great experiences already. Having the warranty gives me peace of mind.

1 week ago

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Verified Customer

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Andrea

Most things are good customer service is friendly. Trying to get service in my area is difficult but when they finally do find a rep to come they are professional and timely. Although it takes a while. I was out of heat for almost 3 weeks during a very cold snap. I still have not had a microwave and it has been going on since October. They needed to send out a rep who looked at it made his repair details for them a second time to say they will reimburse me for buying a new one. I requested a check and I am still waiting for it.

1 week ago

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Verified Customer

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Robert Knight USA

3 weeks ago

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Verified Customer

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Mary

What I like about choice home warranty was the quick service that I got on the phone but in reality the service that I got from the technician was very lacking. The gentleman never showed up when he was supposed to and then he was late when he finally did show up and it's been a few months now and I still don't have the electric hook up to my stove or my kitchen or whatever else needs fixed. He was supposed to be here on December 30th and he said he called me but there's no record of him calling me so I have no idea what's up but I do like choice home warranty because they live up to their promises and I am very thankful that I got them I also do hope to see my technician very soon like he said he would be here.

1 month ago

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Verified Customer

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Jerry Gold

The review is more based on the undependable service of the service provider assigned to repair my refrigerator He missed one appointment and failed to let me know he was sick, and then no showed to more scheduled appointments, Tech was was very nice and when he finally showed up de the work quickly and to date seem refrigerator is working ok. Service provider was had to contact by phone or text. Good communication was disappointing.

1 day ago

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Verified Customer

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Andreas

Your sales person lied to me to get a sale. I was deceived into thinking you would get me service within two days or be there if there is a problem. Once you assigned my claim to Whirlpool, you immediately changed the claim to complete. Whirlpool sent a text but did not have a technician out for a week. After part was ordered and received, they still did not have a technician scheduled to install parts. As long you are selecting Whirlpool for appliance claims your customers are waiting at least two weeks to get service. Your online chat did not provide me any help. Please change this feedback rating to a zero. I did not put this word "Amazing!' in this block. That is very deceiving.

1 day ago

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Verified Customer

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Shirley

I kept seeing advertisements and their rates were affordable. They were very responsive and within a few days, my refrigerator/freezer was repaired and I am happy.

1 day ago

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Verified Customer

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Karen

Made a claim on my microwave on Jan. 20. A repairman was sent out on Jan.24 and he determined that the appliance needed a part that was not available and he would research to see if he could locate the part. As of Feb 5 I have had no communication from either Choice Home Warranty or the repairman.

1 day ago

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Verified Customer

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Al Aguilar

I really liked the initial service call, however, parts have been ordered and they have not arrived yet. The initial service call was 19 Jan 2026. The refrigerator is clean and empty. Having to use ice chests in the meantime...

1 day ago

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Verified Customer

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Milton Jones

I had a great experience with Choice Home Warranty. There was great customer service and solved the issue. Thank so much for being punctual and helpful.

1 day ago

Choice Home Warranty Reviews

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