Choice Home Warranty: Read 47,950 User Reviews From Real Homeowners

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Featured Review

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Verified Customer

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Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

6 years ago

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Featured Review

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Sergio El Paso, TX

Choice responded quickly to my claim (A/C broke down in 104 degree weather) and scheduled service call. The issue I had was the repair company Choice used. The repairman showed up as scheduled and was professional and knew what he was doing. He diagnosed the problem, told me he was going to get approval to repair my A/C and would be back the next day or day after. Three days later, I tried calling repair company for a status but they would answer their phone and their voicemail was full. Send electronic message to Choice and received a response and they scheduled the repairman to come two days later. In all, it took one week for my A/C to be repaired. It was a simple repair - replacing a fan motor. Choice could use a better repair company.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Verified Customer

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Roland

17 hours ago

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Verified Customer

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Dawn

The agent, Christina Williams, is extremely helpful and wonderful to work with! I bought my home 3 months ago and used my warranty for an issue with my refrigerator. The problem was fixed quickly and the process was smooth and easy!

1 day ago

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Verified Customer

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Darlene

Gave me a good rate. I'm not singling out Home Warranty but it would be good if they elucidate ahead of time disqualifying things like simple scratches on the outside of a water heater that do nothing to the function of the heater but deny a claim. They sent out a shady guy anyway because after draining it it worked fine. The other thing is maybe they should also tell homeowners what is considered annual maintenance in a PDF or something accessible so the homeowner knows exactly the expectation and are also not denied a claim. These things are not made clear ahead of time. Choice is not the only one who does it. They all do it. Better off saving the money for the home warranty and hiring people recommended locally. Probably won't be getting another one at this point.

3 days ago

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Verified Customer

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Susana

The day before my husband passed … I was shopping for best prices and stars reviews. Since then I had two claims and CHOICE didn’t disappoint. Easy to file the claim. Great APP to navigate and immediate turn around. Had two claims and two claims closed and I am a happy camper right now.

3 days ago

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Verified Customer

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Collie

I really liked filing the claim online. The respond time was great. Authorize Services was able to get an earlier appointment and Chris, the technician, was able to fix the problem with the washer in about 30 minutes. This process was great.

3 days ago

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Verified Customer

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Sheryl

The main problem was the long wait for getting service & Tech at my home to fix refrigerator/freezer after 2 contacts & loss of over $400 worth of food! But I realize that the process comes with delays! Thing is just like you must have running water - one must also have cool refrigeration & freezer!!!!! Thank you CHOICE!

1 week ago

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Verified Customer

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Donald

I’ve renewed my choice warranty contract several times with multi year coverage and rate guarantees. I do recommend that rather than file a claim online that you phone the claims department to enter your claim. I had one instance where I entered the claim online and had the problem fixed. Turned out that that particular problem was not covered. All else very good with Choice.

1 week ago

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Verified Customer

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Sylvie

First claim on one of our properties was handled well, the technician was good. The second claim on another property was not good. The first technician did not want to come and did not return my messages. He said on the first and only call that he did not have my name on his list and that he had 108 customers ahead me. I called Choice and they changed technician to another company. This technician from " around the corner" was good He did repair the washer. It took 23 days to get it fixed. I think that was way too long. I think that maybe some of the repair companies used by Whirlpool may not b e reliable.

1 week ago

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Verified Customer

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Tina

All services that I have reached out to Home #Warranty to address have offered wonderful service. I appreciate the fast response and everyone that they’ve sent out has been very professional. Its mostly easy when you find its covered to setup and appointment. Its all on line is a pro/ con. Elderly gave issues with getting a live person to help. I got a plan for my mother since she’s older and she struggles with getting services because she can’t easily call for services. But overall it helps me maintain our homes. One other minor issue is knowing what services are available to me. Services get dropped and added and it’s hard to know what’s covered on my plan. It would be nice since I signed a long-term contract that new services get added and or other services dropped offer in exchange. or an option to adjust plan it would be nice. Ultimately, it’s nice to be on a call and get some basic services without having to pay an expensive service fee and find out I have the wrong person for the issue.

1 week ago

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Verified Customer

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Frank

I chose to work with Choice Home Warranty after having been with AHS for well over a decade and tiring of the high premiums that I had been paying and the slow service that I had received from that company. After carefully researching a number of plans and customer reviews, Choice stood out as offering a very competitive price and protection plan that met my needs. Recently I had my very first experience with Choice when our electric clothes dryer quit. The claim process was very easy and very professional as was the service provider that was referred to do the repair.

1 week ago

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Verified Customer

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PAUL PHAIRE

The price was better than our previous home warranty. Once a claim is placed, there is great communication, letting us know who will be coming to the house, their contact information, and approximate time they will arrive. We have liked the technicians they have sent. So far, they have been courteous and knowledgeable. The technicians sent by our previous home warranty company were arrogant.

1 week ago

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Verified Customer

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Marilyn Hartley

I seen a ad on TV and everyone has been telling me to get a policy. I like the ad and called. I have been very happy with your service. The repair man you sent out was very polite and helpful. I am a older woman and that means a lot. I am happy with your service and plan on always keeping it. It makes me feel safe. Thank you for your company .

1 week ago

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Verified Customer

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Rama

I am with Choice warranty for 3 yrs now and used their service many times. But for one experience it was good. I was able to manage my rental home even while not being around.

3 days ago

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Verified Customer

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Dwayne

Choice covered items my previous warranty company did not. Trying to get someone on the phone was a task, but I learned the online claim process, I prefer it now.and found it to be better at navigating through the process

6 days ago

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Mary

They reacted quickly to my request for assistance. Wading thru the AI part was a bit frustrating. I did manage to finally reach a human. The Plummer they sent did quickly solve my problem.

1 week ago

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Verified Customer

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Louis

I have been with CHW for quite some time, although I wish I could get same day service I realize that that's not realistic. CHW has always come through for me. The customer service is excellent.

1 week ago

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Verified Customer

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Charlene

This worked out fine but I still have trust issues with your company over my previous problem. The sales person promised everything to me but asked no questions about my needs and DID NOT tell me that you wouldn't cover 2 of the same items. In my case it was a stand-alone freezer because I also had a refrigerator with a freezer. I did not like the way I thought I bought something and then you changed the rules. I still would not feel right about recommending your company. But, with that said the people that repaired my dryer were wonderful.

1 week ago

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Verified Customer

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Nancy

I researched Home Warranty companies and was impressed with the ratings for Choice. When I called to speak with the representative they were very professional, helpful and friendly. After answering all my questions I determined that this was the company I would sign up with.

1 week ago

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Verified Customer

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Juan

My tension spring for my garage broke. I filled out the information in the portal for the app. It was easy and I'll do it again. The technicians who came out and fixed my garage did a great job and represented their company and choice home warranty very well.

1 week ago

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Verified Customer

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Evelyn

The technician that choice warranty sent to my house fixed my clothes dryer are very good and respectful and very knowledgeable. He also helped me clean the area. It’s worth to have this insurance cause they send the right person for the job. Thanks.

1 week ago

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Verified Customer

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Oscar

I chose choice home warranty because according to reviews that I have read stating that they were #1 among the best top 10 so I decided to give them a try and so far they haven’t been a disappointment, I’ve had two problems made claims and the next day they sent technicians and solved them. I’m very happy with my Choice!

1 week ago

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Verified Customer

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Colleen Prettyman

I chose Choice Home Warranty because I live in a very rural area and I had another company that was happy to take my money but couldn't provide service providers when my air conditioning went out, the plumbing had an issue and my dryer stopped working. I ended up paying out of pocket and waiting for reimbursement. I haven't had to do that with Choice. I might have to wait a few days (which is why I bought a portable AC unit) and I can't use my preferred providers but I guess that's how it goes?

1 week ago

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Verified Customer

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Frederick

We bought the Choice Home warranty more than three years ago, we were pleasantly surprised when our furnace decided to stop putting out heat last winter, we called Choice. They had a local HAVC company give us a call, came out and gave us a good price for the replacement. They gave us their top amount which wound up being about half the cost. Thanks Choice for having our back.

3 weeks ago

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Verified Customer

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Vivek

I recently had a great experience with my recent service request for getting my A/C unit repaired. From the moment I placed the service request, the process was smooth and well-organized. The technician arrived on time, quickly diagnosed the issue, and clearly explained the problem and the repair process. The repair was completed efficiently, and the technician ensured that the A/C unit was working properly before leaving. I really appreciated the professionalism, courtesy, and attention to detail shown throughout the service visit. Overall, I’m very satisfied with the experience and the quality of the repair. Thank you for providing reliable and prompt service. I would definitely recommend your service to others. Special mention about Nadia Ali who helped me in all the approvals needed and get this work done. Thank you.

1 month ago

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Verified Customer

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Kelly

I didn't have much information on choosing a Home Warranty Company. Choice has limited companies in my area to work with. First company came and gave a quote for a new HVAC unit, out of pocket just over $4,200 out of pocket, In less then 12 hours Choice would not provide them with the equipment and were looking for a new company. New company came and gave another estimate. $6,700 out of pocket with Choice providing the equipment AND I had to appeal because for the second approval, they wanted work done that they didn't feel needed to be done with the first estimate. We had the second comapny do the work and were happy with the company, but for the frustration and an extra $2,500, we could have had the work done on our own for about the same. Everyone gives different answers for every question you have, service fee was $75 when I joined and never told of an increase, $100 now. Case Manager was the only one worth working with, but for the costs, We would have been better with a home warranty.

1 week ago Edited April 13, 2026

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Verified Customer

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Mary

The team was knowledgeable and professional and kept me informed every step of the way. They cleaned the area and had my air conditioner running like new in a reasonable amount of time.

1 week ago

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Verified Customer

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Justin And Shannon Holder

So far, our experience has been great. Choice Home Warranty finds us a tech in a timely manner when we submit a claim, and they’ve covered many things so far when we need them to!

1 week ago

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Verified Customer

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Gayle

Everything they told me went the way they said. They were prompt in responding to my claim and service men were great. They showed up when they said and completed the repairs quickly. scam

1 week ago

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Verified Customer

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Lonnie

It was the best decision i made to choose Choice. You have gone beyond the expecte. Great serice, response and the tecnicians ver nowledgeable and professional. I would recommend everyone joinCHOICE HW

1 week ago

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Todd

The original claims agents are very friendly and helpful. But in our latest claim, we had a unique plumbing issue that had to be upgraded to a claims specialist. While she was knowledgeable, she was also very cold in explaining why they would only pay for “builder’s grade” as per the contract. The original plumber got frustrated and pulled out.

1 week ago

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Steve

I received a quick response & an appointment to repair my washing machine within a couple of days. The technician from LG was great & completed repairs on first visit. Perfect! Service expected, service delivered.

1 week ago

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Verified Customer

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Howard

Choice was very efficient at assigning me a company. After that it was a little rocky. Slow to get here. Did not fix right. However very accommodating about coming back. Now it is wait and see if it works.

1 week ago

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Diane

The initial call was quickly responded to. The technician was great. Parts had to be ordered and after at least three weeks still have not arrived. So the issue has not been resolved. I hope I don’t have to pay another service fee.

1 week ago

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Verified Customer

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Binh

Choice Home Warranty (CHW) assigned second contractor next day after the first contractor had failed to show up. I think CHW is very efficient, good business practices. Thank you very much!

1 week ago

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Verified Customer

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Nagwa

My choice was based on reviews. It was a smooth process to sign up. My first appliance service request went smoothly. Although the service company changed the time I requested.

1 week ago

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Verified Customer

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Dan E Pasquini

I was disappointed in the technician. He was very difficult to understand. He is Vietnamese otherwise competent. I also had trouble understanding your people as most had heavy accents. It was very frustrating at times getting Choice and the technician on the same page. However once the installers came out they did a terrific job.

1 week ago

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Verified Customer

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Aleta Rairigh

Repairman was very professional. Fixed the pipe in no time. Choice Home Warranty is very reasonable in cost. They respond in a timely manner. Thank you Choice Home Warranty! Highly recommend.

1 week ago

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Gale Baker

They were friendly and professional. The work lasted longer than expected because of waiting for a part. The plumber was on time, friendly and professional. I would recommend them.

1 week ago

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Verified Customer

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William Bill and Caroline Mullenholz

Extremely pleased with their services and the quick response to our claim. The service providers are very efficient, complete the job as expected and as important clean up their workspace when finished.

1 week ago

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Verified Customer

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Norma Tyner

Service call was quick from start to finish. Rays Appliance Co call me within 24 hrs with home visit time/date came out fixed my ovens problem and I’ve been using it since!!!

1 week ago

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Verified Customer

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Sonya Ivory

They were able to send a technician out the next day, but I would've preferred the same day, since I filed a claim at 5am. Nevertheless, the technician was able to resolve the issue with my furnace, without him needing to make numerous trips to my home, once ordered parts came in and that's another plus.

1 week ago

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Verified Customer

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Joanne Freeland

They respond immediately and make sure somebody comes out to take care of your problem efficiently. After my experiences over the years, my daughter even has choice home now. Thank you.

1 week ago

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Verified Customer

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Rosa And jose Cacho

I’m very impressed with Choice Home Warranty, when I did my repair ticket on line they got to work and gave the appointment with the technician that came and fixed my problem. Best house warranty ever! Thank you!

1 week ago

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Verified Customer

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Paulina Quintero

I needed to experience another service, the previous one I had was not good. Once I moved to Choice warranty I know what it means to have peace of mind. They do have my back when something breaks in my home.

1 week ago

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Verified Customer

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Jasmaine Williams

Filed my claim, scheduled my appointment quickly a the tech was able to fix my washer on the spot. I haven’t had any issues since he came out and my washer is working better than before in my opinion.

1 week ago

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Mary

I thought they would be different and pass on conversations to the people that needed to know when I called in and told them my phone was down for a week. Ii gave them my sister's phone number and that is all that got passed to whoever. I didn't hear about that I might have to pay 250.00 dollars until they had already took my 100.00. I f I had been told this they wouldn't have got my money. I am so angry and disappointed that I wasn't told, then they tell me to read my online info which I have none of and didn't receive anything about what it pays and don't pay. You can cancel my claim since I don't have 250.00 dollars to pay. L Carol J.

2 weeks ago

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Verified Customer

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S

I was very unhappy with the reimbursement process for the leak behind wall issue. I submitted a claim for service. Choice's response - "We can dispatch a plumber in 4-days or 96 hours. Meaning allow water and ruin your property or belongings until our service provider arrives! Unsatisfactory in view as a water leak results in a flooded basement, etc. Suggest you change the way you do business by dispatching your service providers immediately or FULLY REIMBURSE THE CUSTOMER HIS/HER FUNDS FOR HAVING THE ISSUE RESOLVED. Why? Choice would have, most likely paid their service the provided the same amount of money. In a nutshell...piss poor service and customer care!

3 weeks ago

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Verified Customer

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Rosemarie

I previously had a policy with Choice. While I only required 1 service call it was completed on time. My new policy required. a technician to service my 16 years old Maytag washer. The call was promptly answered and it was declared that the machine parts that were required were no longer available. They sent a check for $625, but it took 1 month. This is never explained in the policy. It’s a very long time without a washer. Don’t understand why this payment could not be more speedy

3 weeks ago

Choice Home Warranty Reviews

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