Choice Home Warranty: Read 49,628 User Reviews From Real Homeowners

bookmark

Featured Review

check_circle

Verified Customer

star star star star star

Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

6 years ago

bookmark

Featured Review

star star star star_border star_border

Sergio El Paso, TX

Choice responded quickly to my claim (A/C broke down in 104 degree weather) and scheduled service call. The issue I had was the repair company Choice used. The repairman showed up as scheduled and was professional and knew what he was doing. He diagnosed the problem, told me he was going to get approval to repair my A/C and would be back the next day or day after. Three days later, I tried calling repair company for a status but they would answer their phone and their voicemail was full. Send electronic message to Choice and received a response and they scheduled the repairman to come two days later. In all, it took one week for my A/C to be repaired. It was a simple repair - replacing a fan motor. Choice could use a better repair company.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2020

bookmark

Featured Review

star star star star star

Melissa Carter Leonardtown, MD

Waiting for part but was pleased with our first meeting.

4 years ago

check_circle

Verified Customer

star star star star star_border

Sydney Sumter, South Carolina

It’s always easy to make a claim, but I hate that it schedules the appointments for you without asking for your availabilities and we have to contact the company separately to change the days or times. It can be inconvenient because sometimes the appointment gets set up for the next day and then sometimes those companies aren’t great about answering the phone when you call them to tell them that the time they choose won’t work. Other than that, I’ve never had any other problems with Choice Home Warranty.

1 week ago

check_circle

Verified Customer

star star star_border star_border star_border

Claudette The Colony, Texas

I had an issue with my air conditioner unit. I gave the claims rep the brand and model of my unit. The HVAC person they sent didn't know how to work on that brand, and he called it a "Fancy thermostat." He told me I needed to contact Choice, give them the brand name (again), and ask them to send someone more experienced to work on the top-of-the-line TRANE system. The next day, I received a call from a 2nd service person telling me he was en route to my house. I asked him if he knew how to work on a TRANE system, and he said, "No." After that, I contacted a service person on my own, whom I also had to pay. My issue was 2-fold. (1) I was charged a $100.00 deductible, and (2) I didn't get service. A representative told me they wouldn't credit my account or reimburse me the $100. Even though they never sent the correct service person out. That is NOT a company I want to renew with. This is my first year with Choice and my last. 1st impressions are lasting impressions.

6 days ago

check_circle

Verified Customer

star star star star star

Sarah Oswego, South Carolina

Choice Warranty has been a life saver for me this year when my air conditioner went out in the hottest month of this year. They also came through for me on last year as well. Choice Warranty is a top rated company for anyone looking to save money when unexpected repairs occur.

1 week ago

check_circle

Verified Customer

star star star star star

Hussein Austin, Texas

The one time that I solicited their services was when I needed electrical work done. Their associate was very helpful and got the job done and the part was covered. So far, I’m quite satisfied with their service although their customer service hub is located overseas. But they are courteous and very helpful..

1 week ago

check_circle

Verified Customer

star star star star star

Alison Houston, Texas

I acquired the home warranty purchased with purchase of a house. The 2 times I needed to get things done while still renting, were positive experiences. I cannot afford to renew now that I own and it’s expired, but I would highly recommend them.❗️👍

1 week ago

check_circle

Verified Customer

star star star star_border star_border

Russell Euless, Texas

Choice was listed as the best warranty company in our area. Lately they have denied too many requests for service. Changes in their expectations for maintaining covered items. The technician comes out, looks at the issue, takes pictures and says I’ll submit it for approval, if approved, I’ll be back! I still have a non working item, a few days later I get a letter from Choice repair is denied. You’re wasting the technicians time, and my time. Nothing is repaired but you got paid for the annual fee, I need to find someone to make the repair at a higher cost. Both we and the four people we referred to Choice are looking for other options.

1 week ago

check_circle

Verified Customer

star star star star star

Don Austin, Texas

The Warranty Company is ok, my problem is getting replacement parts, tech came out to replace garbage disposal on 7-16 still waiting for disposal. Now he says it will be the 7/28 or29th before he will finally replace disposal. Why couldn't he have gotten a disposal at Lowe's or Home Depot. Job would already be done. Having to keep a bucket under sink, and dumping it is not acceptable

2 weeks ago

check_circle

Verified Customer

star star star star star

Jerry Universal City, Texas

Choice is warranty company, that first heard about when I bought my first home I used to have American home shield. Then after wrestling with them over my A. C. unit, I defected to Choice and I've been there ever since I've had nothing but reliable service. I would highly recommend Choice to any home owner, new and vets alike. Over several claims, it's like having my private mechanic. Thank you Choice for many years of faithful services. If you're gonna buy a home you're gonna need a reliable maintenance plan. I RECOMMEND CHOICE HOME WARRANTY!

2 weeks ago

check_circle

Verified Customer

star star star star star

Larry Anaheim, California

So far the times I have needed their service has been successful. Professional and courteous. The vendors have been exceptional. Only beef is with the original phone call. Too much with AI. Pick up the phone with a live person and cutout the “please listen etc because nothing has changed and it would save the customer some time. Thank you Larry Herschler

2 weeks ago

check_circle

Verified Customer

star star star star star_border

Kim Ashburn, Virginia

I have had home warranty coverage with four different companies over the years, and Choice Home Warranty is by far the best. I have previously used Total Home Warranty (My least favorite), American Home Shield (Ok), and Home Warranty of America (Good), but Choice Home Warranty has exceeded my expectations. Their response time is fast, their representatives are accommodating, and the service providers they work with have been top-notch. Most experiences I've had has been smooth and professional. They will make sure they try what they can to keep their customers. My only suggestion would be to offer more personalized customer interaction, as I believe that level of service would truly set Choice Home Warranty apart from the competition. Thank you, Choice Home Warranty, for providing excellent customer service and for valuing customer feedback. It is greatly appreciated. Keep up the outstanding work!

2 weeks ago

check_circle

Verified Customer

star star star star star

James Kissimmee, Florida

The customer service was good when I was talking to him about purchasing understood what I was looking for and worked with me. Call them about a plumbing issue in my bathroom. They sent a man out right away. I got it fixed no hassles. I’m so impressed with them that I got my daughter signed up with him also and working with my son to get him signed up also.

2 weeks ago

check_circle

Verified Customer

star star star star star

Stanley Fonseca Peyton, Colorado

Choice Home Warranty has been extremely helpful and responsive to my repairs. Although, I am still learning how the process works with each repair, the results have been very good. There have been out of pocket expenses, however, the cost with the warranty coverage versus completely paying out of pocket appears to be reasonable and worthwhile. I especially love when I can request a vendor that is on the list who has performed work on an appliance that demonstrates excellent customer service and work. Learning the warranty process will take time to adjust to. The more claims that are submitted, you will be able to make your own assessment. So far my evaluation is very good. I thank everyone for their outstanding customer service, care, and support.

1 month ago

check_circle

Verified Customer

star star star star star_border

Anthony Birmingham, Alabama

I always felt the respect Choice Home Warranty for there thoughtfulness, but recently I received a email from CHW asking me to become a member. Can anyone explain why that happened

6 days ago

check_circle

Verified Customer

star star star star star_border

Mike Atlanta, Georgia

The work performed on my HVAC was great by 4 Seasons. However the addional work for the electrical issue, I haven't heard from the Electrician in weeks and hasn't returned calls or text. He took my payment and never returned to complete the work, and as I said will not retrun calls or text messages.

1 week ago

check_circle

Verified Customer

star star star star_border star_border

Larry Blountville, Tennessee

I had Tenn HVC Air conditioner come to my house for my air conditioner. Came back three times to solve my problem and still didn't get it right. I had to put my old thermostat back on to make sure it cut off and on, when the temperature set for the house. Charged me $100.00 and still didn't resolve my problem. Worst service I ever had. Thanks for nothing.

1 week ago

check_circle

Verified Customer

star star star star star_border

Sandra Denver, Colorado

I liked the concept of the warranty and we had enough items to make it worthwhile. The first experiences were bad and we had proof that some of the chosen repair people were not reliable nor honest. But the way our plan was set up, we'll not have to spend any more money since it was collected up front. I spoke with the new manager and it sounds like they are working on the problems. The first repair we had (washer) was a dream. I need to call him again soon.

2 weeks ago

check_circle

Verified Customer

star star star star star

Penny Norfolk, Virginia

Choices responded quickly to my request. They contacted a great company with TCM Appliance Repair Travis who called and text me promptly. Travis repaired our dryer with excellent skills and quickly. To everyone involved many thanks.

2 weeks ago

check_circle

Verified Customer

star star star star star

Thomas Apex, North Carolina

This year I have used Choice Home Warranty twice. Both times quality contractors showed up to complete minor projects that were well beyond my skills and, even with the deductible, it was far less than I would have spent otherwise. Good job

2 weeks ago

check_circle

Verified Customer

star star star star star_border

Ronald Marlton, New Jersey

I have had Choice Home Warranty for less than a year and had to use it for a refrigerator repair. The repair company that was sent by Choice Home Warranty came out the next day and completed the repair. The refrigerator is working great. My only complaint is one month after signing up with Choice Home Warranty they started running ads about 1 month free and or a discounted rate. When I called about this potential savings I was told, Sorry new customers only.

2 weeks ago

check_circle

Verified Customer

star star star star star

Nancy Valley Springs, California

Peace of mind on major expenses for our home. The actual service is somewhat delayed because of Choice setting appointments, but Choice is very prompt in responding to need for service, also accessible online. Good follow up, good repair companies.

2 weeks ago

check_circle

Verified Customer

star star star star star

Art Phoenix, Arizona

Called CHW and reported my refrigerator's ice maker quit working. A few days later the repairman came out and checked for the problem. Ordered the parts, came back 3 days later and installed new parts. Been working like new ever since.

2 weeks ago

check_circle

Verified Customer

star star star star star

Susan Seattle, Washington

When I had a plumbing issue, CHW found a plumber right away. He came out the next day and solved the (challenging) problem quickly. He was prompt and knowledgeable and cleaned up when done. Everything about the job was done very professionally. Highly recommend.

2 weeks ago

star star star star star

Christine Asmond Irmo, South Carolina

This was my first claim and I was impressed with how easy you made it. The agent who answered my call was vey courteous and professional .When I explained the purpose of my call (washer machine with dripping water). I was immediately sent an email with the name of a company who would contact me with a date and time for repair. This was followed up with an email from Jullian from Bodewell Appliance. He was prompt, professional and explained what the problem was, however he had to order a part which would be delivered in one week. Meanwhile I received anther email with date and time of technician's return. True to his word part was received this time Chalyn (Bodewell)gave on time and replaced the damaged part with the new one. I must say that I am truly pleased t have chosen Choice Home Warranty and have recommended them to my daughter. Thanks for being true to your warranty.

1 week ago

check_circle

Verified Customer

star star star star star

Karen Locey Charlotte, North Carolina

Because my neighbors went through Choice Home Warranty. Since having to use them for several repairs, I’ve been disappointed on how little they gave me to replace my microwave and on another plumbing issue did not cover the vendor. On this repair, the technician came with a replacement for the ice maker and was in and out within an hour. That’s what I call excellent service.

1 month ago

check_circle

Verified Customer

star star star star star

Diana A Yarzagaray Corpus Christi, Texas

I like Choice Home Warranty so far. Their service fee is more reasonable than other warranty companies. It’s easy to file a claim on their website. The claims are responded to very quickly, usually a technician or repair person comes out within a day or two. They’ve covered the minor plumbing and electrical and AC repairs I’ve needed, no problem.

1 month ago

check_circle

Verified Customer

star star star star star

Jerome Cipponeri USA

1 month ago

check_circle

Verified Customer

star star star star star

Jean Louis Oldsmar, Florida

My experience with Choice Home warranty has been very positive. The peace of mind and the number of successful claims make this plan a very strong value. Choice Home Warranty has been dependable, straightforward, and definitely worth the coverage cost. If you want a plan that actually honors it's coverage and handles repairs promptly without drama, my experience shows that they deliver. I would recommend them to all my friends and family members

1 month ago

check_circle

Verified Customer

star star star star star

Zandra Ross USA

1 month ago

check_circle

Verified Customer

star star star star star

Pat Bart Los Angeles, California

I like how easy it is to put in a claim. I like how quickly Choice responds to my claims. I like that Choice Home will arrange to fix what can be fixed and will replace what can’t be fixed. I don’t like it when any company I deal with raises their prices for no apparent reason. I think $100 is too high for just coming out to assess the problem. So far I trust Choice Home to help me take care of my home on a fixed income. Thank you for the opportunity to share this information.

1 month ago

check_circle

Verified Customer

star star star star star_border

Jason Farino Las Vegas, Nevada

Well first off I don't like that you give me the survey before the person even comes out because of things just like this I was given an 11 to 3 window and the person didn't even show up till 3:30 they didn't call me tell me they're going to be late I had to call them and find out they were going to be late. A lot of the contractors that Choice units are three star sometimes only four star if you want to be a five-star company only use four and five star service providers I shouldn't spend my whole day and then not even get the courtesy of a call to let me know you're going to be late when I've been waiting for 4 hours. This is not directly choices fault but it is indirectly their choice to use subpar companies.

1 month ago

check_circle

Verified Customer

star star star star star

Diane Crownsville, Maryland

After CHW denied my claim to to replace my fridge, they gave me the opportunity to appeal their decision. I spoke with a Rep. to review and access the issue. She sent a second Tech out, which confirmed a replacement was need. CHW then said the claim was now honored and the replacement covered. I'm really not pleased with the replacement amount for a GE top of the line refidgerator ($818), that it took nearly 4 weeks to complete the process and not having a refridgerator for 4 weeks, and another possible 4 weeks to receiv e the reimbursement check ( 15 - 30 days). I did nothing wrong, just filed a claim and expected CHW to do their part.

2 months ago

check_circle

Verified Customer

star star star star_border star_border

Jazmin Gaite Los Angeles, California

When the technicians do their work, they are good. But Choice rejects some work for flimsy excuses in order to avoid their obligations on their warranty. I have an existing claim that has not been resolved. And that was not the first. So I have second thoughts about renewing this coverage

1 week ago

check_circle

Verified Customer

star star star star star

George Bedford, Pennsylvania

Making a claim has been easy and professional. Service has been quick and through. Claims have been settled quickly. Any questions have been answered.

1 week ago

check_circle

Verified Customer

star star star_border star_border star_border

Jim Spring Hill, Tennessee

The recent refrigerator repair took close to 30 days to complete. 1st, the tech arrives, not to repair, but to access the need. 2nd, parts need ordering - wait time. 3rd, tech comes, replaces part, frig doesn' t cool. 4th, reaccess frig, 5th, order part, set another schedule to come install. Frig works now, about 30 days into it. Tenant lost food in the process

1 week ago

check_circle

Verified Customer

star star star star star

Charlotte Lafayette, Louisiana

I recently had trouble with my refrigerator, I called Choice and made a claim. They sent the repairman within days. I had good results with the company.

1 week ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Samantha Lawton, Oklahoma

I had you come out to my property at 1515 NW Arlingon Ave (Side B) The plumbing company went through the roof for a plumbing issue saying there was no cleanout. Then they were denied by choice to come back and lift up my toilet. But, luckily I'm double covered through American Home Shield!!! The guy just came out and snaked my tub???? He found roots and flushable wipes, told me not to use that and said they would send out a complimentary camera scope!!!!! Meanwhile, this place is an airbnb and choice has cost me over $1,000 in revenue!!! And, it took AHS I day to come? I submitted the order on Thursday, they came on Friday!!

1 week ago

star star star star star

Kim Bowman Scott Atlanta, Georgia

He called to say he was on his way and got here right when he said. He diagnosed the issue and patiently waited for authorization to complete the repair. Then he repaired it quickly and efficiently. He was very pleasant and did a great job.

1 day ago

star star star star star_border

Maria R Ramirez San Antonio, Texas

Sometimes the company you contract with can be rude. I called the main company doing the work because of a invoice they sent with a different amount than the one is should be paying. When I quested it the telephone rep got facetious with me to point if being rude. Not customer service oriented at all and a bad representative of your companies choice in contractors.

1 week ago

star star star star star

Terri Crawford Columbus, Ohio

I've been with choice for about 8 yrs, I also have my dad's home on choice & several friends. Only have had a few small issues, Customer Service would get me to who I needed to speak with to fix my concerns!! I will stay with this company as long as they continue their Great Service!! Thanks Choice

1 week ago

check_circle

Verified Customer

star star star star star

Marellia Winston-Salem, North Carolina

I placed my first claim for my air conditioner. Choice sent out a company to see what was needed and I received a new air conditioner unit. I am very pleased with the service I received.

2 weeks ago

check_circle

Verified Customer

star star star star star_border

John Anderson, California

I switched from American Home Shield to Choice Home Warranty, due to a large price increase by AHS. I have only made one service request to CHW, but they seemed to handle my request well. Repairs were made , and I was satisfied.

2 weeks ago

check_circle

Verified Customer

star star star star_border star_border

John Statesville, North Carolina

I chose to work with Choice Warranty because of their reviews. Now that something in my home has been broken since June and all they do is send a technician here now it will be 3 tomes, and he never admits to Choice Warranty that it needs to be replaced. We sit here with no AC in 90-100 degree weather and get nothing fixed or he never tells Choice that it needs to be replaced. Besides us being in our 70's my husband has COPD and I have asthma, this weather does not help us with our breathing.

2 weeks ago

check_circle

Verified Customer

star star star star star_border

Diana Melbourne, Florida

Company rep was very helpful, but the technician that came was frustrating. He took over a week to schedule the repair after it had been approved. Then he kept rescheduling the appointment and when he finally showed up (3 weeks after the approval) he was very gruff and not personable at all. I was happy with the company, just not that guy.

2 weeks ago

check_circle

Verified Customer

star star star star_border star_border

BARRY Hempstead, New York

I thought they're coverage was very good. Finding out that their depreciated value of an item that was claimed is reduced drastically. Submitting a claim is not an easy task.They also take off any money that they paid out for a claim when you decide to cancel the policy, plus a cancellation fee of $50. I renewed with them for 3 years, until I realized what the policy was really worth. The price of the policy was good,But not for what you got. Would not recommend them.

2 weeks ago

check_circle

Verified Customer

star star star star star

Marian Irvine, California

I have only used them a little nothing big has had to be repaired but I found the. To send some one right away and they repaired my washer right away . I'm satisfied with the service .

2 weeks ago

check_circle

Verified Customer

star star star star_border star_border

Michael Clayton, Georgia

Recently, my compressor was replaced in my Heat-Pump and I wasn't prepared for the over $1000.00 bill for that to happen. I thought that I had a home warrantee not a labor clearing house. When I was presented the bill it was like waking to an unidentified huge bill for a retired, disabled veteran. I'm just glad I pay $60.00 a month for someone to take 2 weeks to fix a problem, then charge me to fix it. The repair person was top notch, but I was put back by the extra charge.

2 weeks ago

check_circle

Verified Customer

star star star star star

Rebekka L Snider Indianapolis, Indiana

I’m getting older and more worried about big expenses I might not have enough money for. This makes me feel comfortable knowing I have something to pay if something goes wrong.

2 weeks ago

Choice Home Warranty Reviews

Summary of Reviews