Choice Home Warranty: Read 48,720 User Reviews From Real Homeowners

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Featured Review

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Verified Customer

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Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

6 years ago

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Featured Review

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Sergio El Paso, TX

Choice responded quickly to my claim (A/C broke down in 104 degree weather) and scheduled service call. The issue I had was the repair company Choice used. The repairman showed up as scheduled and was professional and knew what he was doing. He diagnosed the problem, told me he was going to get approval to repair my A/C and would be back the next day or day after. Three days later, I tried calling repair company for a status but they would answer their phone and their voicemail was full. Send electronic message to Choice and received a response and they scheduled the repairman to come two days later. In all, it took one week for my A/C to be repaired. It was a simple repair - replacing a fan motor. Choice could use a better repair company.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Jason Farino Las Vegas, Nevada

Well first off I don't like that you give me the survey before the person even comes out because of things just like this I was given an 11 to 3 window and the person didn't even show up till 3:30 they didn't call me tell me they're going to be late I had to call them and find out they were going to be late. A lot of the contractors that Choice units are three star sometimes only four star if you want to be a five-star company only use four and five star service providers I shouldn't spend my whole day and then not even get the courtesy of a call to let me know you're going to be late when I've been waiting for 4 hours. This is not directly choices fault but it is indirectly their choice to use subpar companies.

1 week ago

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Verified Customer

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Stanley Fonseca Peyton, Colorado

Choice Home Warranty has been extremely helpful and responsive to my repairs. Although, I am still learning how the process works with each repair, the results have been very good. There have been out of pocket expenses, however, the cost with the warranty coverage versus completely paying out of pocket appears to be reasonable and worthwhile. I especially love when I can request a vendor that is on the list who has performed work on an appliance that demonstrates excellent customer service and work. Learning the warranty process will take time to adjust to. The more claims that are submitted, you will be able to make your own assessment. So far my evaluation is very good. I thank everyone for their outstanding customer service, care, and support.

1 week ago

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Rose San Francisco, California

Like with any company consumer like me looking for the best benefits and great service. My experience I had to pay more out of pocket due to limitation on a job that should be included for the service. The service fee should be eliminated if service is not performed.

1 week ago

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Kimberly Britten Calera, Alabama

Our technicians at Elevate Heating and Air were awesome and Choice allowed me to have them come out the second time we were having issues with our HVAC system. We are waiting to see if Choice approves a way to fix our coolant leak that they found at the moment. Hopefully the issue will be resolved soon!

1 week ago

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NB Ona, Florida

I am very happy with the services that I myself had received overall for my claim. The response from the technician was rapid; I mean next day! He did an excellent job and completed it utilizing what he had on hand, instead of having to wait for ordered parts. It was perfect. Choice has also seemed to have improved big-time. The Customer Service rep was very polite and helpful. My husband and I have had Choice for a couple of years, and since his passing, I can't thank this business enough for helping me through my own first-time customer and claim process. The following review is based solely on my own experience recently. Thank you, Choice!

6 days ago

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Verified Customer

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Susan Allen Pearl River, Louisiana

First…their pricing seemed reasonable. I’ve never bought a home warranty before so I talked to several companies. To date I have had to call twice for services on my washing machine. I was very satisfied with the last company that they chose, the owner of the company actually came with her assistant, and they did a wonderful job. The first company/service man that they sent, he was a little, put offish and not very responsive or friendly. But he got the job done, although he did bend the lid of my washing machine.

3 weeks ago

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Verified Customer

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jeffrey lagasse USA

3 weeks ago

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Verified Customer

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Diane Crownsville, Maryland

After CHW denied my claim to to replace my fridge, they gave me the opportunity to appeal their decision. I spoke with a Rep. to review and access the issue. She sent a second Tech out, which confirmed a replacement was need. CHW then said the claim was now honored and the replacement covered. I'm really not pleased with the replacement amount for a GE top of the line refidgerator ($818), that it took nearly 4 weeks to complete the process and not having a refridgerator for 4 weeks, and another possible 4 weeks to receiv e the reimbursement check ( 15 - 30 days). I did nothing wrong, just filed a claim and expected CHW to do their part.

1 month ago

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Verified Customer

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Leon and Gwendolyn Bryant Washington, District of Columbia

What I like or dislike is very dependent on the service provided by the technicians who take the call. The last Service call was handled by Dalton of Yellow Springs Plumbing based out of Frederick, Maryland. All 10s across the board. Stellar. Beyond satisfied. Prior to this service call; all three members of my family who have individual CHOICE warranty contracts and had received basic satisfactory or unsatisfactory service from those service technicians, to the point we all conference call to see if we wanted to continue our individual property contracts. Until Dalton of Yellow Springs PLUMBING, the service received had been MEH…not good or bad…just okay.

1 month ago

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Mikel Clark Chester, New York

Our garbage disposal had stopped working, We reset it and it ran for a short while and stopped again. We tried the reset with no success. I filed a claim with Choice Home Warranty and a repair service was assigned within hours and the appointment made. The service tech communicated concerning his time of arrival and when he arrived was very pleasant and went straight to address the issue with the disposal. Within a few minutes it was working as well as ever. We are well pleased!

1 week ago

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Verified Customer

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Gloria Lake Elsinore, California

Needed to find a more reliable home warranty insurance company as the one I was with did not return calls, did not schedule repairs in a timely manner, and often was advised that repairs were not covered. So far am pleased with Choice Home Warranty.

2 weeks ago

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Verified Customer

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Joan Sullivan Simi Valley, California

I had made the choice about 18 months ago ,?price per month was given but they have raised it and I wasn’t notified, first experience wasn’t good but this last experience went much better, Sid City was excellent company that did my hot water heater! I pray

3 weeks ago

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Karen O Donnell Norfolk, Virginia

The washing machine repairman called quickly, came as stated, figured out what was wrong quickly, gave us good general advice about our model, ordered a part and it was fixed quickly. He was professional yet friendly. Could not ask for better service.

3 weeks ago

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Verified Customer

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Glasco Edmonds Richmond, Virginia

Technician came in on time and evaluated the unit and told me what was needed and that it was covered and that he would take care of the unit with a replacement. He completed the job and we completed his paperwork and he was on his way to the next job. Great people.

3 weeks ago

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Verified Customer

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Daisy Washington San Diego, California

I was with AHS for years but was very disappointed in their business practices. I saw your advertisement on TV and decided to give you a try. So far everything about your company has been nothing but positive. You seem to use only the best repairman and so far I am very satisfied with your service.

3 weeks ago

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Verified Customer

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Sharie Lehi, Utah

In the past, I had a couple technicians that I wasn’t so happy about that. They did the job recently. Every time I’ve called. It’s been a great technician right on time quick and had the job finished and fixed in 20 minutes or less amazing.

3 weeks ago

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Verified Customer

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Kathy Dixon Houston, Texas

A very good company that I chose signed up with you again for me. I was on the phone with the company for 4 hours in 3 days with Home Choice. I was pleased with the work but my tenant with 5 children was without hot water from Saturday to Friday before we could get it okayed snd thank goodness the company was willing to work hard to get hot water. Also they quit the warranty company because they haven’t been paid for other jobs but they helped me. I hope they get paid for my job. Also besides the 75.00 for my co pay You did not pay them the cost of the job and I had to pay 566.00 to get my work done. I thought with 4 houses with the company I would not have to pay that much more. You daid the labor was to much but the tank was in the garage over the washing machine. And had to have a second crew to help get it out and down. Then put back up.

3 weeks ago

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Verified Customer

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Christine C Grice Miami, Florida

I have a contract with Choice Hone Warranty. Usually the business representatives are terrible but I thought that I would try again. This time I hit the jackpot. The business responded and arrived timely. He resolved my situation with one visit! He was professional as well as kind. Great!

3 weeks ago

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Verified Customer

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Anthony Newman Woodstock, Georgia

We were hesitant to get a home warranty but with an older home it makes good sense. So after 6 months we called on Memorial day weekend and were very happy with the service we received from a independent contractor whom fixed our heat pump. We highly recommend Choice home warranty

3 weeks ago

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Verified Customer

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Nancy Salt Lake City, Utah

I called and reported the problem, the diswasher wasn't working properly, sometimes would add water, sometimes not. It seemed to have a mind of its own. It took a few days for a Whirlpool rep to come out, but I was so grateful Choice had him come out. He was a special Whirlpool only gentleman...he knew his business and told me what the problem was in just a few minutes..He took it apart and put in back together as though he could do it in his sleep...He was so nice, very professional but also very congenial and professional. Couldn't have had a better repair person. Fantastic service

1 month ago

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Verified Customer

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Lora Buggica Palmetto, Florida

I am 80 year old widow so it is very important that I haves a warranty company that is dependable I have been with Choice Home Warranty for 4 years . They’re very prompt in getting a technician to set an appointment the next day. They send out the right technician for whatever is broken. I have used them to fix my washer, dryer, stove, microwave, and garage door.

1 month ago

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Verified Customer

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Gary Lake Tapwingo, Missouri

I’m very angry with choice home warranty. They increase my monthly price from $87-$102 so I called to cancel after they took my $102 in April. They sent me a text saying I was no longer covered for April. They gave me the runaround one lady hung up on me. They kept trying to get me to stay with CHOICE HOME Warranty. I said no and I still haven’t got a refund yet. they may advertise that being the best, but they lie to you do not use this company. I’m still waiting for a refund and have not received one if I paid for the month of April I should be covered through the entire month.

1 month ago

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Kathryn Huber Penn Hills, Pennsylvania

the technician from LG who came to fix my dryer was on time, professional and had my once noisy dryer working with so little sound that I noticed how noisy everything else is! I would absolutely recommend him and would welcome him back into my home should I ever need another LG appliance repair.

1 week ago

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Verified Customer

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Kris R Auburndale, Florida

I’ve only used 3x and response times were great but not for my AC. Have to wait over a week and the inside of my home is 89 because it’s June in FL. The first guy upsold me $900 which later I realized I didn’t need. I’m 72 and living on a fixed income. I also thought they would replace faulty equipment with comparable parts but apparently I don’t have that add-on.

2 weeks ago

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Verified Customer

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Karen Thomson Longboat Key, Florida

I'm very happy with Choice Home Warranty's tenacity in seeking plumbers, electricians & appliance repairmen who will come to the island from Sarasota or Bradenton. Evidently that is a harder task than we counted on.

3 weeks ago

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Verified Customer

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Shirley Klein Villanova, Pennsylvania

I had Choice on my house in Florida. Never had any problem s when i submitted a claim. Chose to get it on my house in Delaware and all has worked out very well with my first claim.

3 weeks ago

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Verified Customer

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kyle honadel Kansas City, Missouri

I switched from AHS because of the cost difference. After using their services for the first time, I’m glad I did. They were very responsive and was able to get a service technician out the following day.

3 weeks ago

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Verified Customer

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Judson And Jessica Hall Knoxville, Tennessee

I’ve had Choice home Warranty for going on five years and have had excellent service. I’ve only had a few issues but they were able to get them resolved quickly and efficiently. highly recommend.

3 weeks ago

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Verified Customer

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Amelia Miranda and Emilio Miranda Pembroke Pines, Florida

Major water leak at my home. Ryan from PipeSmith Plumbing arrived. Quickly diagnosed the situation, fixed the problem, then briefed me on his diagnosed. Excellent contractor referred by Choice. Thank You!

3 weeks ago

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Verified Customer

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Teresa Hall Albuquerque, New Mexico

Our realtor bought one year of coverage on our new condo. We used it to fix our ice maker. Service took 5 minutes and it cost us 75 dollars. It would have been twice as expensive if we did not have this warranty. Thank you

3 weeks ago

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Verified Customer

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Wyatt Greenville, South Carolina

I chose to work with choice home warranty because our neighbor recommended them as our homes are about 13 years old now. A month later, the neighbor had a terrible experience with Choice Home Warranty and switched companies. On our first claim with a leak in the tub piping, Choice denied coverage because the pipes were not visible. They handle little rinky dink jobs like garbage disposals but nothing substantial, which was the main purpose of us buying this warranty.

3 weeks ago

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Verified Customer

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Frank St Louis, Missouri

It was a gift to my husband and I and being elderly it's been a blessing. Had several small things to be repaired and we were blessed to be able to only have a small service charge.

3 weeks ago

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Desiree Miami, Florida

Because on the face it has a great initial start. Customers service the app are great. But to only pay $15 for a tub spout when the one to replace with an identical one costs $56.00 is wrong policy said like for like. Then to have it take a week to install is too long. Then add the ac claim being fix just to go down a few days later and not even have it looked at for a week is unreal. I am over 60 sitting in 95 to 100 degree weather. My medications are melting it is so hot. I don’t believe there isn’t a vender to fix it sooner.

3 weeks ago

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Cliff and Sally Hutsell Charlotte, North Carolina

They do a reasonable job of quickly getting repair people to our home to fix whatever is broken. Occasionally, the first repair doesn’t work and they had to send someone else, but I did not have to pay an additional fee (which is now $100 a visit). Also, if something needs to be replaced, the amount they offer to replace it is ludicrous compared to the real replacement cost. Also, their monthly fee seems to go up way too often.

3 weeks ago

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Verified Customer

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Ted Collier Las Vegas, Nevada

1 month ago Edited May 27, 2026

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 13th, 2022

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Verified Customer

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Joel Minoza Crownsville, Maryland

Choice Home Warranty is doing an excellent service in my food crasher in my sink. I was assigned quickly to a company who addressed my concern immediately. I’m very satisfied with the service. The price is very affordable and very reasonable. I recommend Choice Home Warranty for every household .

1 month ago

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Verified Customer

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Clifford Dallas, Texas

The last occurrence the service provider Cortina & Sons were excellent and did not give up to the problem was resolved, which turned out to be very difficult! Cortina & Sons provided great service, at this particular technician did, thank you.

1 month ago

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Verified Customer

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Beth R Mcintyre Azusa, California

I appreciate that Choice gives you multiple options to present a claim. When I have any issues trying to reach the Vendors, Choice has assisted my in a swift and professional manner, so that the jobs are taken care of promptly. Very happy with Choice!

1 month ago

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Verified Customer

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Nona Smoke Annapolis Junction, Maryland

Theservice provider was respectful and knowledgeable. His recommendation to replace the washer was approved by Choice. I am pleased since this is my second homeowner repair company. The first was never so supportive I hope that this positive decision is an indication of future outcome.

1 month ago

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Verified Customer

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Latricia Criss Chicago, Illinois

My brother recommended the company. Team was patient in answering my questions and the price was right. Had one claim and it was a very positive experience. App was easy to use and a technician was sent out within 24 hours. My issue was resolved quickly.

1 month ago

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Verified Customer

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Christopher Smith Port St. Lucie, Florida

The repair technician has been here 3 times! It’s been almost a month and I still don’t have a working ice maker. He replaced the Icemaker, no ice! He came again and removed a bunch of panels and said it was a malfunctioning switch. He came back a week later, ignores the switch and replaces a part and says “you now had water” which was never a problem! Then he say Oh I forgot the ice maker was the problem. He said he would fix it on 5/6 and never showed up and now said he would come on 5/8! If he doesn’t fix it this time you will need to send me a technician who knows what he is doing!I’ll keep you updated

1 month ago

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Verified Customer

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Mervin Solone Nashville, Tennessee

This has been my first experience using CHW. And it was awesome. The technician was on time, courteous, very professional and really knows his job. He was able to search and find the problem and corrected it in a timely manner. We are very pleased with his work.

1 month ago

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Verified Customer

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Dave Thomas Teresea Allen Spartanburg, South Carolina

We have had 2 claims and both times they were plumbing issues that were handled quickly. My only comment is that both times I have called the person on the other end did not speak very good English. Other then that I feel the rates are awsome and both times the plumbers that they sent were awsome and professional.

1 month ago

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Verified Customer

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Patsy Atlanta, Georgia

I have a claim on my washing machine for several weeks now. A technician came out one day, fixed what was suppose to be the problem and then the mother board went out. He said he would order parts and return. Still have not fixed machine. Laundry mat is very expensive. Washers are $7 and $5. Would like some help to get machine fixed or else tell me the next step I need to take.

2 months ago

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Verified Customer

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Patsy

When I called Choice Home Warranty they were very nice and helpful to me . The Tech was very friendly and he always have a smile on his face . He kept me informed that he was running late and about what time he would be at my house. I liked that. I will recommend Choice Home Warranty to someone else. Keep up the good work. Also when the Tech found what was wrong with my washer he told me what it was and that he would have to order the part but when it comes in he will let me know and come back and put it on.

2 months ago

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Verified Customer

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Roland

2 months ago

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Verified Customer

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Sylvie

First claim on one of our properties was handled well, the technician was good. The second claim on another property was not good. The first technician did not want to come and did not return my messages. He said on the first and only call that he did not have my name on his list and that he had 108 customers ahead me. I called Choice and they changed technician to another company. This technician from " around the corner" was good He did repair the washer. It took 23 days to get it fixed. I think that was way too long. I think that maybe some of the repair companies used by Whirlpool may not b e reliable.

2 months ago

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Verified Customer

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Tina

All services that I have reached out to Home #Warranty to address have offered wonderful service. I appreciate the fast response and everyone that they’ve sent out has been very professional. Its mostly easy when you find its covered to setup and appointment. Its all on line is a pro/ con. Elderly gave issues with getting a live person to help. I got a plan for my mother since she’s older and she struggles with getting services because she can’t easily call for services. But overall it helps me maintain our homes. One other minor issue is knowing what services are available to me. Services get dropped and added and it’s hard to know what’s covered on my plan. It would be nice since I signed a long-term contract that new services get added and or other services dropped offer in exchange. or an option to adjust plan it would be nice. Ultimately, it’s nice to be on a call and get some basic services without having to pay an expensive service fee and find out I have the wrong person for the issue.

2 months ago

Choice Home Warranty Reviews

Summary of Reviews