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Featured Review

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Verified Customer

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Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

4 years ago

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Verified Customer

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Ruthelen Wright

My experience was great! The young man that came to my house and handled my problem with the garage door was pleasant well informed and did not mess around. He got right to it. I wish I had his name so I could give it to you. Thank you for checking.

11 hours ago

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Verified Customer

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FB Ostovic

Excellent and quick response to our issue. Technician arrived within two days, diagnosed the issue, ordered the part and returned in one week to complete the service. Overall highly professional technician and service! edge

12 hours ago

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Verified Customer

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Doris

My air conditioner went out and I called them it was over holiday and 102 degrees. The company got right on it they even came early date because my husband has Alzheimer’s and because of the heat we went to a hotel and stayed. But the problem was fixed. Thanks for the fast service.

1 week ago

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Verified Customer

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Phillip

I had a positive experience with customer service; they were courteous and efficient in scheduling my technician. However, I was disappointed to learn that the water dispenser issue on my refrigerator isn't covered by the warranty, despite the refrigerator being under warranty. On a previous service, they quickly identified and resolved an ice maker issue, so I appreciate their promptness.

2 weeks ago

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Verified Customer

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Robert

I had a mixed experience with the service. Some repairs went well, but there were issues with the plumbing repair where I felt the technicians pushed for replacements instead of repairs, costing me unnecessarily. Additionally, I faced a frustrating situation with a refrigerator issue that left me out of pocket. Overall, I hope they can improve their assessment process.

2 weeks ago

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Verified Customer

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Theresa

I've had a great experience with customer service. Every time I call, I reach a real person who helps me promptly. I recently needed to change my assigned technician, and it was an easy process. After moving into my new home, my air conditioning needed attention, and the team responded quickly and resolved the issue without any concerns. Highly recommend!

2 weeks ago

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Verified Customer

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Laverne

I've had mixed experiences with the service. They were prompt in addressing my air conditioning issue initially, but there was a frustrating delay on another occasion where the technician didn't show up. Fortunately, the last technician was excellent and resolved the problem quickly. Overall, the service quality varies, but I appreciate the responsiveness when it matters.

2 weeks ago

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Verified Customer

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Minnie

I had mixed experiences with the service. While I appreciated the quick response to my garbage disposal issue, there were challenges with the warranty process. The first company I contacted was unresponsive and prioritized other customers due to weather delays. Overall, the speed of service was commendable, but the initial hurdles were frustrating.

2 weeks ago

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Verified Customer

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Jeffery

I had mixed experiences with the home warranty service. While they quickly sent someone for a leaky sink, the ongoing air conditioning issue has been frustrating, with repairs dragging on and more problems arising. Scheduling was also a hassle, as there were multiple reschedules. Overall, their response time is decent, but the quality of repairs needs improvement.

2 weeks ago

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Verified Customer

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Jeffrey

I had a great experience with Choice. They responded quickly to my plumbing issue and sent a professional who fixed my toilet efficiently. He was thorough and courteous, asking if I had any other plumbing problems while he was there. I appreciate their service and am glad I chose them. My recent experience with a water heater was less favorable, as it wasn't covered under warranty, but overall, I trust their service.

2 weeks ago

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Verified Customer

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John

Customer service has improved significantly, with quick response times for repairs. However, I've faced issues with claim denials based on incorrect information, leaving me frustrated. While I had fast help for urgent repairs, the inconsistency in coverage is disappointing. Overall, the service is good, but there's room for improvement in communication and claims handling.

2 weeks ago

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Verified Customer

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Kirsi

I had mixed experiences with customer service. Sometimes it felt challenging to get in touch and find the right answers, but on other occasions, they were quite responsive. I faced an issue with my dishwasher that turned out to be a simple fix, but the initial wait for service was frustrating. Overall, the support was decent, but there's room for improvement.

2 weeks ago

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Verified Customer

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Deborah

I had mixed experiences with my service calls. The air conditioning repair was frustrating; it took too long to get help, and I had to pay out of pocket for a quick fix. In contrast, the garage door repair was excellent—prompt service and clear communication. Overall, I wouldn't recommend using this service for air conditioning needs but was satisfied with the garage door experience.

2 weeks ago

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Verified Customer

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Arnetha

I had a mixed experience with service. While my stove repair was quick, my refrigerator repair has been delayed due to parts being on order. However, I was pleased with the air conditioning repair; they replaced just the motor and fan instead of pushing for a costly new unit. Overall, I'm satisfied with the outcomes, but communication on delays could improve.

2 weeks ago

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Verified Customer

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Brenda

I had mixed experiences with my service calls. The air conditioning issue was frustrating; it took too long to get help and I had to hire my own contractor. However, the garage door repair was excellent—quick service and good communication. The ice maker repair was also timely and efficient. Overall, I wouldn't recommend using certain services due to poor responsiveness.

2 weeks ago

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Verified Customer

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Lori

Firstly I'd like to thank the company that returned to complete the job that was started July 3rd. Choice was not helpful at all. You guys paid no attention to the fact the job wasn't properly done. The company did. You guys told me I'd have to pay and additional 85.00$ .The company satisfied me. I'm wondering why I'm still allowing your company to go in my checking account. Your company needs to listen more to the customer. I'd love to hear from you!!

3 weeks ago

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Verified Customer

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Rick

choice had an excellent service company come and take care of my garage door failure, not only was it fixed, it was replaced. The technician was very professional and worked hard to make sure the job was done correctly. I have been a customer for many years and without exception, things have been taken care of an a professional maner. The last issue was a dryer failure. Same service, same positive results. I have no complaints.

3 weeks ago

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Verified Customer

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David

In general the service has been pretty good and the contractors have been competent. The issue that I have is that Choice won't approve replacing failed equipment with something similar. The recirculation pump had a timer but the only one approved to replace it was one without a timer. The only ceiling fan they would approve was builder grade so I ended up buying a better fan. The technician said they would refund me the $75 that Choice would approve. As yet, I have not received the refund. So basically it seems that if something needs to be replaced, Choice will only approve the cheapest option rather than replacing it with something similar to the original equipment.

4 weeks ago

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Verified Customer

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Kiran Gujju

Excellent service, this time it was super fast service. Had issue with electric outlet and the tech scheduled and showed up a day earlier and fixed it.

12 hours ago

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Verified Customer

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Janice Robles

I’m waiting forever for my ecard from Lowe’s. Agreement regarding kitchen range was settled September 27th I was told today I should receive the ecard by October 27th.A very long time to just push a button to send ecard??!!!

13 hours ago

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Verified Customer

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Paulina Suarez

Since the beginning , I had issues with communication with this company. I now have a gas leak that they sent HVAC and a handy man. And now two other plumbers, the first submitted report to review and wait approval. And now they sent a second plumber and we are passing through the same issue. If you have gas make sure you inform your self on red tags and if your gas company provides them or do them digitally. On the other hand, they did send a plumber for a water leak Liberty Drains. He was fast efficient and highly professional. 5stars on my book.

13 hours ago

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Verified Customer

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Shannon Partee

I’m not happy with it at all my stove was looked at and they said it wasn’t a problem with it and it was the was it worked they will order me some more burners for it but I never received them but was charged 75.00 to tell me that I could’ve did that myself and saved me some money. The locks on my doors was supposed to be changed but they only made new keys I could’ve bought them on my on and saved 75.00 he didn’t put a key lock on the front door just changed the key to the top lock I’m not happy at all with this service. I called I had a freaking flood in my home on Sunday 10/06/2024 from the sink due to my pumping and or the garbage disposal or dishwasher being put together wrong. They said I with be charged for three different people coming out to see what the problem is with the water running all over the place. I have dishes stacked up I can’t wash and the appointment for the plumber is not until 10/16/20204 I’m deeply pissed off i think this service sucks to high heaven this way the seller paid for your service because they knew I was in shit to my knees with this house and was going to make you some money.

13 hours ago

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Verified Customer

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Charis J Boddie

Has not been the greatest experience. I had a claim about my refrigerator and you sent a tech that I had to pay. He did a quick fix and said that it would freeze up every few months and it did. We put up with it for months before we purchased another one. Now recently my ac unit went out. A tech came and fixed it then told us that if we did not get a maintenance contract with them then my warranty would not fix my unit that he said was 40 yes old. We just got the house not too long ago and you guys did not say that. But we will see

13 hours ago

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Verified Customer

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Sharon

The pool technician date given to be by Choice Warranty and the date of the pool company text did not match. I ended up wasting 2 days waiting instead of only the one that was sent directly to me from the pool company. I AM EXTREMELY UPSET ABOUT THE UNPROFESSIONAL WAY THIS WAS HANDLED. This is the second such instance with the contract company and Choice sending different dates. Please get your system fixed or reach back out to the contract company to update and modifications.

1 week ago

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Verified Customer

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Helen

I usually dislike warranty companies. I don’t trust them however this company is different. They delivered better than they promised. They are efficient, timely, reliable, honest, professional, and very helpful. I would recommend to my family and friends in a heartbeat.

2 weeks ago

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Verified Customer

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Clydette

I really like the idea of speaking with only American people so that I don’t have to try to understand someone who speaks English as a second language. However, I have not Had great experiences with the technicians that have been sent to my house with the claims that I have filed with choice. The latest being a plumber. I filed a claim three weeks ago tomorrow. My bathtub faucet is still running profusely. The plumber has rescheduled his appointment three times. The most recent was scheduled on a day when I cannot be available for him to come. I have contacted him to reschedule and have heard nothing back from him, which was four days ago. My bathtub faucet continues to run.

2 weeks ago

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Verified Customer

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Tom

I had mixed experiences with the service. Initially, they sent an inexperienced technician, leading to a second visit. I faced issues with a claim denial, which was frustrating. However, they eventually sent someone who quickly fixed my air conditioning problem. Overall, responsiveness was good, but there were significant hiccups.

2 weeks ago

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Verified Customer

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Valgene

I had a frustrating experience with customer service. When I needed help with frozen pipes, no one responded, and I ended up hiring someone else at a high cost. However, I did have a positive experience with a faucet repair, which worked out well. Overall, my experience has been mixed.

2 weeks ago

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Verified Customer

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Vennie

I've had great experiences with Choice Home Warranty; they've always solved my appliance issues professionally. However, my recent interaction with Sears was frustrating. They came to service my washer but haven't sent the necessary part yet. Overall, I'm pleased with Choice, but the delay from Sears is disappointing.

2 weeks ago

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Verified Customer

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William

I've had mixed experiences with customer service. Once, they were unhelpful with a plumbing issue, leaving me to find another solution on my own. However, this time, they were better, though I still faced challenges reaching them. Overall, it's been a hit-or-miss experience.

2 weeks ago

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Verified Customer

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Yolanda

I've had a positive experience with Choice Home Warranty. They consistently address my appliance issues promptly and professionally. However, there was a delay with a part for my washer from Sears. Overall, they've been reliable and have resolved my problems effectively.

2 weeks ago

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Verified Customer

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Patricia

I had some plumbing issues recently, and while one repair took longer due to parts, the service I received was excellent. The technician was professional, thorough, and very nice. I appreciate the timely communication and follow-up. However, I wish the warranty service could be a bit faster for urgent issues. Overall, I'm satisfied with my choice.

2 weeks ago

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Verified Customer

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Peggy

I've been a customer for several years and usually receive quick service for appliance issues. My recent experience took longer due to a major AC problem, but overall, I've had satisfactory resolutions for my washer, dryer, and refrigerator. I'm quite pleased with their support.

2 weeks ago

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Verified Customer

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Phyllis

I've had a few issues, but the service team handled them quickly and professionally. They’re always courteous and responsive. When my water heater failed, they sent a technician right away who did a great job. Overall, I’m pleased with their promptness and professionalism. No complaints so far!

2 weeks ago

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Verified Customer

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Richard

I had a great experience overall. Communication was clear and prompt, which is often a challenge. I had a plumbing issue with my fridge that caused flooding, and their quick response was invaluable. They also addressed my air conditioning problem swiftly. Very satisfied with the service!

2 weeks ago

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Verified Customer

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Rickey

I found the service to be quite good overall. While it can be a bit challenging to reach them, responses are typically quick and issues are resolved efficiently. I had a complication with upgrading my air conditioning unit, but they handled it well. Currently, I'm awaiting assistance for a broken ceiling fan, and I appreciate their promptness.

2 weeks ago

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Verified Customer

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Robert

I had a mixed experience with the service. Initially, I was hesitant due to a negative past encounter, but I gave them another chance. They promptly replaced my ice maker, but when my refrigerator couldn't be fixed, they provided a gift card for a replacement. Overall, the service was responsive, but my past issues make me cautious.

2 weeks ago

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Verified Customer

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Saroj

The customer service experience was positive, with courteous staff who efficiently scheduled a technician. However, there was confusion regarding warranty coverage, as certain appliance issues were deemed not covered, leading to some frustration. Overall, the warranty process has been satisfactory, but clarity on coverage would be appreciated.

2 weeks ago

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Verified Customer

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Steven

The service was prompt in responding to my claim, which I appreciated. However, their follow-up was disappointing; they arrived late and didn't fix the issue properly. One of my stove burners kept staying on, and while they attempted to repair it, the problem persists. Overall, I expected better service.

2 weeks ago

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Verified Customer

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Thomas

I had a mixed experience with my recent repair. The repair person initially came to fix my macerator pump but never returned after I paid him. I later learned that the repair wasn’t covered under warranty, which was partly my oversight. However, the product I wanted repaired was eventually fixed, so not all was lost.

2 weeks ago

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Verified Customer

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Thomas

I found the service pretty good overall, though it was sometimes difficult to get in touch. I had to replace a broken toilet and upgrade my air conditioning unit. While the process was somewhat complicated, they were accommodating and covered what they could. Overall, a decent experience.

2 weeks ago

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Verified Customer

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Larry

I had a positive experience with the service. They were responsive and provided feedback when I had questions. Recently, I had issues with my air conditioning and laundry appliances, and the technicians were prompt and efficient in addressing the problems, ensuring everything was fixed properly. Overall, I'm satisfied with the support I received.

2 weeks ago

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Verified Customer

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Laurel

I recently had a water leak in my house and called for repairs. The contractor was knowledgeable and efficient, but I was disappointed with the wait time for the fix. Overall, the service was good, but quicker response would have made the experience better.

2 weeks ago

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Verified Customer

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Michael

I had a great experience with their service. They responded quickly and were thorough in addressing my concerns. The technician explained everything clearly and even provided tips on preventing future issues. I appreciated the promptness and professionalism throughout the process. Highly recommend!

2 weeks ago

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Verified Customer

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Michael

I had some issues with overcharging on my claim, but the company was great at working with me and reimbursed me fully for my latest claim. I also faced a problem with my AC after vacation, but they allowed me to use my own trusted service tech and handled the paperwork smoothly. Overall, their support has been fantastic!

2 weeks ago

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Verified Customer

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Michelle

I had mixed experiences with the plumbing service. They were responsive and sent a technician promptly, but I was surprised that my repipe request wasn't covered. However, the technician who fixed my leaking faucet did an excellent job. Overall, while I appreciated their promptness, I was disappointed with the coverage limitations.

2 weeks ago

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Verified Customer

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Mirtha

I had a great experience with customer service. They were responsive and addressed all my concerns promptly. When my air conditioner broke, a technician arrived quickly and fixed it in no time, which was a relief during the heat wave. I'm currently waiting on a washer repair, but I'm confident they'll handle it efficiently as well.

2 weeks ago

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Verified Customer

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Oluseye

I found the customer support to be quite satisfactory, although I haven't interacted with it much outside of online channels. Overall, my experience with the warranty has been excellent, with no issues at all. I'm pleased with the service I've received.

2 weeks ago

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Verified Customer

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Owolabi

I've had a great experience with my warranty service. They were responsive and addressed my air conditioning issue promptly when I moved into my new home. Additionally, when my refrigerator started leaking, they sent a technician quickly who did an excellent job. Overall, I'm very satisfied with their service!

2 weeks ago

Choice Home Warranty Reviews

Summary of Reviews