Choice Home Warranty: Read 46,127 User Reviews From Real Homeowners

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Featured Review

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Verified Customer

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Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

6 years ago

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Verified Customer

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Ralph

I've had to call Choice Home Warranty twice for service. The first time I needed a new refrigerator, and I had to wait a whole month before I received the gift card for Lowes to purchase another one. Fortunately, I had another refrigerator in the garage, but it was very inconvenient to have to into my garage every time I needed something out of the refrigerator. Plus, I did not like the fact that I was limited to shopping at only one store. My second time was just recently to repair my washing machine. This transaction went very smoothly, however, I don't think the part that the service man fixed was the part that needed replaced. It's still making a lot of noise when it agitates.

4 days ago

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Verified Customer

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Joan Nua, AS

I had a frustrating experience with the service. I wished they could arrive at the scheduled appointment, but it took a long time to get my hot water tank fixed, and I had to deal with multiple technicians without resolution. Eventually, I had to handle it myself. Additionally, my air conditioning broke down around the same time, adding to my dissatisfaction.

5 days ago

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Verified Customer

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Ana Nua, AS

I usually handle everything through email, but when I called customer service, they were efficient and got straight to the point. I had a plumbing issue, and they responded quickly to resolve it. However, my experience with a pool pump warranty claim was less smooth; I had to reach out to them after the contractor failed to communicate. Overall, their support is mostly reliable, but there's room for improvement.

5 days ago

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Verified Customer

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Susan Nua, AS

I had a mixed experience with their service. While they are responsive online, their warranty coverage is unclear and inconsistent. I faced issues with unapproved charges and vague explanations for denied claims. However, they did manage to repair my stove, but it took multiple visits to get a knowledgeable technician. Overall, communication could be improved.

5 days ago

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Verified Customer

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Janet Nua, AS

I've generally had a positive experience with customer support. They promptly sent someone out to resolve my issues, which has been wonderful. However, I was disappointed when I had to replace my stove. The compensation offered didn’t significantly cover the cost of a new one. Overall, the service has been reliable, but there's room for improvement in compensation.

5 days ago

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Verified Customer

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Michael Nua, AS

The initial contact on the website was a bit clunky, but once I reached someone, the service was excellent. They honored my repairs and handled warranty issues smoothly. I had a broken refrigerator door, and they quickly arranged a repair, even sending the replacement door before the technician arrived. They also did a fantastic job replacing my garage door motor. Overall, I'm very satisfied with their service!

5 days ago

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Verified Customer

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Steven Nua, AS

I had a mixed experience with customer support. Initially, the contact process was a bit clunky, but once I reached a technician, they resolved my air conditioning issue quickly. My experience largely depended on the quality of the assigned company. On another occasion, I had a broken refrigerator door. The repairman was prompt, and the entire door was replaced efficiently. Overall, it can vary based on the technician, but I've generally had good experiences.

5 days ago

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Verified Customer

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Michael Nua, AS

I've had a rental property and faced various issues, but every time I called for help, the service was incredibly responsive and quick. Compared to other warranty companies I've used, there's no comparison. They make the claims process easy by sending a contractor promptly to evaluate and repair the problem. Overall, a very routine and satisfactory experience!

5 days ago

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Verified Customer

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Vineet Nua, AS

I had a mixed experience with customer support. While some representatives were friendly and helpful, language barriers made communication challenging. My recent air conditioning issue was resolved quickly by a skilled technician, highlighting that the quality of service really depends on the companies Choice Warranty partners with. Overall, I've had good experiences, but consistency can vary.

5 days ago

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Verified Customer

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Anonymously Nua, AS

I had a mixed experience with this warranty company. While they were responsive and quick to assist, I faced issues with a denied claim for a standard air conditioning failure, resulting in unexpected out-of-pocket expenses. Compared to other warranty companies I've dealt with, their service is notably better, but the claim process needs improvement.

5 days ago

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Verified Customer

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Betsy Nua, AS

I had mixed experiences with the service. They responded quickly for repairs, fixing my microwave and garbage disposal, though I had to call multiple times. I was frustrated that I had to pay for a software update on my dishwasher and handle the microwave replacement myself after receiving a gift card. Overall, the quality of work was excellent, but the process could be improved.

5 days ago

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Verified Customer

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Anonymously Nua, AS

I had mixed experiences with their service. Scheduling took longer than expected, with changes made to appointment dates. I recently needed a furnace replacement and am still waiting for it to be installed. I've also had issues with my refrigerator's ice maker; it required a filter change and later a repair to function properly again. Overall, their responsiveness could improve.

5 days ago

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Verified Customer

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Gary Nua, AS

I had mixed experiences with the service. They were responsive and helpful when fixing my water heater, but communication issues arose with the technician. He didn't inform my tenant about his arrival, leading to confusion. Additionally, when fixing my washing machine, they lacked the correct part initially. Overall, the repair was completed, but better communication is needed.

5 days ago

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Verified Customer

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Ayannah Nua, AS

I had a great experience with the service. They quickly rescheduled and completed the work on my microwave, which had been turning off unexpectedly. The technician was attentive and seemed to know exactly what to do. I also had a plumbing issue at another property, and they were prompt in fixing it. Overall, very satisfied with their responsiveness and expertise!

5 days ago

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Verified Customer

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Thomas

I wasn't thinking straight about your rules when your service rep said he (I thinking you) wanted pay up front so I told him I'd give him half and only when the job was complete like the next day the other half. I should have told him to get it from you but I was only think about heat for my pet. I am only hoping you can see it in your heart to reimburse me if not the other, actually less than half $5004.00, then at least something to make me feel like a saved some money having Choice Policy. I notice Sam seems to be avoiding me since I paid him $200.00 extra dollars for a new humidifier. I sent Elizabeth Mollina a glowing review via email as your standard reporting method became too cumbersome getting involved with Google and passwords, 6 and even 4 didgit verifying codes before it would let my report using your system go to you. After spending over and hour trying to make it work I gave up and called Elizabeth to see if I could use email.

1 week ago

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Verified Customer

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Alfred Howard

I chose Choice Home Warranty because I needed a warranty company that knows their way around building repairs such as plumbing electrical appliances. Choice Home Warranty has met those challenges with top quality repair companies with good reviews and kind people. I learned about this company from a relative in my home town Cleveland Oh. And have had great experiences with Choice Home Warranty. The operator or receptionist is doing a great job with finding the best contractor for each job that has been an inconvenience in my home. Thank you for all your help in keeping my home running smoothly.

1 week ago

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Verified Customer

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Bruce

Choice sent me a message that a tech would be here at a curtain time and day they didn't show up and choice got another company and these guys were great. Everything worked out wonderfully. Than k you choice home warranty.

2 days ago

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Verified Customer

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Deborah

We are having a terrible time getting our double wall ovens fixed. These KitchenAid ovens are practically new. We have been doing without our ovens for about one month, and this time of year we should be baking cookies! We had an appointment scheduled, but then it was cancelled—no call or email or text. Everything seems to be going out at the same time. Our built in microwave also went out. We were offered $180 for it. It will cost $1800 to replace it. Our built in refrigerator apparently could not be repaired also. Again we were offered a minimal amount to replace the refrigerator. I had to pay over $8000 to get a new refrigerator. This whole experience has been devastating. I am considering not renewing my plan. There needs to be an option to replace an appliance with an appliance of at least equal value.

3 days ago

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Verified Customer

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Sherry

I like being able to file a claim online, and usually I am contacted pretty quickly by a repair company. I’ve had a few claims through the years, and only once a repair person did not show up. My washer died and they sent me a check towards a new one because it was not worth it to fix it.

4 days ago

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Verified Customer

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Dennis

Your installers from Dean's went the extra mile and reinstall the microwave the correct way. The previous owner of the home did install the mounting bracket properly. Deans could have left it that way.....but they took the extra time to repair and install it properly. Thank you again.

5 days ago

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Verified Customer

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Karen

The warranty provides a simple and relatively inexpensive way for a customer to get a tradesman/ technician to address each specific issue. But the rates paid to the technicians are so low compared to the norm where I live, that you wait weeks, for someone to be located and assigned. They do offer you the chance to find your own technician and get reimbursed. But they offer $100 per hr and the technician rate is 2 or 3 x that so you only actually get a small amount of the repair reimbursed.

5 days ago

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Verified Customer

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Carol

Choice Home Warranty is a reputable company that is true to it's word. If they can't fix your item, they will replace it. Their repairmen are knowledgeable and efficent. I have had occasion to use their services more than once and would recommend Choice Home Warranty without hesitation to anyone.

5 days ago

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Verified Customer

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Richard Nua, AS

I've had mixed experiences with customer support. Often, I have to wait for a callback, which can be frustrating. The first service visit I scheduled had a lot of miscommunication, but the subsequent visit went smoothly. Recently, I needed a furnace replacement, and I'm still waiting for it to be installed. Overall, it's been a decent experience despite some hiccups.

5 days ago

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Verified Customer

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Robert Nua, AS

I had an issue with the appliance repair service. They didn't communicate well and arrived without notifying us in advance. Additionally, the washer malfunctioned and wouldn't stop running. Overall, the experience was frustrating due to the lack of communication and unresolved appliance issues.

5 days ago

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Verified Customer

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Sandra Nua, AS

I had a mixed experience with the service. While they were prompt in fixing my shower issue, I faced delays with the refrigerator ice maker repairs. The first time, it was just a filter replacement, but the second required a more extensive fix. Overall, the service is good, but communication could improve.

5 days ago

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Verified Customer

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Robert Nua, AS

I had a great experience with customer support; they listened to my issues and responded quickly. Although there was a mix-up with the scheduling of the technician, it was resolved without any problems. The technician was efficient and fixed my oven promptly. Overall, I've always received good service for my appliances.

5 days ago

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Verified Customer

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Joseph Nua, AS

I've always had a great experience with their service. They listen to my problems and respond quickly, ensuring everything is taken care of. Recently, my dishwasher broke down, and they had someone out to fix it the very next day. The part was installed shortly after, and now it's working perfectly again. Highly recommend!

5 days ago

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Verified Customer

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Claudia Nua, AS

I had a great experience with the service! They were fast and reliable when my water heater boiler erupted, arriving in less than an hour. They also quickly fixed my microwave when it started turning off suddenly. The technician was knowledgeable and efficiently addressed the issues. Highly recommend!

5 days ago

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Verified Customer

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Kristen Nua, AS

I've generally had a positive experience with service. They responded well to issues with my air conditioner, stove, and microwave, making necessary repairs. However, I was a bit disappointed with the compensation for my stove, as it didn't cover the full cost of a replacement. Overall, their service has been wonderful.

5 days ago

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Verified Customer

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Rita Nua, AS

I recently called in for assistance with my hot water heater, and I was impressed with the prompt service. They sent someone out quickly to resolve the issue with my central cooling system as well, which made me very happy. Overall, I'm satisfied with their responsiveness and support!

5 days ago

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Verified Customer

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Anonymously Nua, AS

I found it difficult to reach customer support, and the technicians often cite loopholes in coverage. For instance, they refused to honor a claim due to rust, which seems unfair when the appliance has been functioning well. However, I did have a positive experience when they fixed my broken toilets promptly.

5 days ago

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Verified Customer

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Janet Allison Nua, AS

I had a mixed experience with Home Choice Warranty. At times, claims didn't go through smoothly, but when I reached out online, they were responsive and quick to send someone out. Recently, when my washer broke, they had a technician here within a day to fix it. Overall, their service has been decent, with prompt responses and resolutions.

5 days ago

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Verified Customer

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David Nua, AS

I've used Choice Home Warranty multiple times and have consistently received good results. Their responses are quick and efficient, making the process smooth whenever I've needed assistance. Overall, I'm satisfied with their service.

5 days ago

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Verified Customer

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Veronica Nua, AS

I had a great experience with their service. They were kind and resolved my issue promptly. I had no problems with my contract. They also fixed broken toilets quickly and replaced my refrigerator without any hassle. Overall, everything worked out well!

5 days ago

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Verified Customer

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Edward Nua, AS

I recently had a great experience with their service. When my garbage disposal broke, they sent someone out quickly. I also had a water heater issue, and they replaced it without any hassle. Overall, I'm very happy with the quick turnaround and responsive support, despite some minor problems I've encountered.

5 days ago

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Verified Customer

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Alex Nua, AS

I had a frustrating experience with the warranty service; they often found reasons to deny my claims. However, when I finally got through, they diagnosed a recurring issue with my refrigerator and managed to fix it. Overall, the service was hit or miss, but they did resolve my problem in the end.

5 days ago

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Verified Customer

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Joe Nua, AS

I found the service to be quite easy and efficient. They promptly addressed my plumbing leaks and repaired my washing machine. I also appreciated their quick response to my garage door opener issue, which was fixed in no time. Overall, I felt satisfied with the support and the value I received.

5 days ago

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Verified Customer

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Art Nua, AS

I had a mixed experience. While the service was generally good, there were delays in getting a technician assigned and a long wait for my water heater replacement during an emergency. They struggled to find parts for my washer and ended up offering a store card that barely covers my expenses. Overall, I’m unhappy with the handling of urgent issues.

5 days ago

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Verified Customer

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John Nua, AS

I had a frustrating experience with my home warranty provider. When my air conditioner's circulation motor failed, they initially claimed it wasn't covered due to the manufacturer's warranty. After researching Florida's new law, I had to prove it was expired. They seemed aware of the law but made the process difficult. Despite this, I re-signed for another term, hoping for better service next time.

5 days ago

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Verified Customer

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Annette Nua, AS

I had a great experience with Choice for my AC issue in Tucson. They were very responsive and had a technician out quickly. The service was prompt, and my problem was resolved efficiently. I was very happy with their support during this hot weather!

5 days ago

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Verified Customer

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Ramon Nua, AS

I've had a great experience with their service. They're usually fast and reliable. When my water heater malfunctioned, they replaced it quickly and without any hassle. I was pleasantly surprised by how quickly they responded, sending someone to replace it within just a couple of days. Highly satisfied!

5 days ago

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Verified Customer

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Justin Nua, AS

I had mixed experiences with the service. They were responsive and reached out to me, which I appreciated. However, I faced issues with communication during the repair of my water heater. The technician didn't inform my tenant properly, leading to missed appointments. Overall, while the service was good, communication needs improvement.

5 days ago

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Verified Customer

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Benny Nua, AS

I had a great experience with Choice Warranty. They responded promptly to my air conditioning issue while my daughter was visiting. The technician arrived the same day and fixed it quickly. I also had a plumbing issue that was resolved within two days without any hassle. Excellent service overall!

5 days ago

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Verified Customer

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Linda Nua, AS

I've had mostly positive experiences with my appliances service. They promptly fixed my refrigerator and dryer, but I had an issue with my garage door opener that they wouldn't cover, leading me to buy a new one. However, their technician was excellent—very customer-oriented and explained all my options clearly.

5 days ago

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Verified Customer

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Ena Nua, AS

I had a frustrating experience with customer service. While the representative was polite and repeated questions for clarity, I felt my concerns were not addressed effectively. I was denied the assistance I expected, and despite having a warranty, my issue was not resolved in a timely manner. Overall, I was disappointed with the response and service quality.

5 days ago

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Verified Customer

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Kathleen Nua, AS

I had a plumbing issue at one of my homes, and they scheduled a visit promptly, fixing the problem quickly. I also had an air conditioning issue while my daughter was in Florida with her family. I advised her to call Choice Warranty, and they came out the same day and resolved it. Overall, their service has been excellent and timely!

5 days ago

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Verified Customer

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Glenn Nua, AS

I found Choice Home Warranty to be quite responsive when I needed assistance, addressing my dishwasher issue quickly, although I was frustrated about the software update charge. The process for getting a new microwave involved delays and self-installation, which was unfortunate. Overall, their service has been good, but the vendor issues need improvement.

5 days ago

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Verified Customer

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Anonymously Nua, AS

I had a positive experience using the website and found the customer support efficient. My ice maker was fixed promptly, and when the washing machine pump failed, they responded quickly to my claim, sending someone out within two days. Overall, I'm satisfied with the service.

5 days ago

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Verified Customer

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Anonymously Nua, AS

I had some issues with my refrigerator, and the technician diagnosed the ongoing problem efficiently. The claim process was smooth, and I was contacted by a technician within a few days. Overall, I’m satisfied with the service and the prompt response to my concerns.

5 days ago

Choice Home Warranty Reviews

Summary of Reviews