Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

6 years ago

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Sergio El Paso, TX

Choice responded quickly to my claim (A/C broke down in 104 degree weather) and scheduled service call. The issue I had was the repair company Choice used. The repairman showed up as scheduled and was professional and knew what he was doing. He diagnosed the problem, told me he was going to get approval to repair my A/C and would be back the next day or day after. Three days later, I tried calling repair company for a status but they would answer their phone and their voicemail was full. Send electronic message to Choice and received a response and they scheduled the repairman to come two days later. In all, it took one week for my A/C to be repaired. It was a simple repair - replacing a fan motor. Choice could use a better repair company.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Melissa Carter Leonardtown, MD

Waiting for part but was pleased with our first meeting.

4 years ago

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Jerome Cipponeri USA

1 week ago

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Ashwin Patel Los Angeles, California

Low premium is what is most attractive. Their selection of service providers and the technicians is not always ideal and needs an improvement. The service providers often take a long time to evaluate and finish the work, or fail to provide the reports in timely fashion to start the work.

6 days ago

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David Yeske Groves, Texas

Been with Choice for some time now and so I'm just so glad I had it ! But now I would like to know if you also cover garage doors not judy remote have some door panels that are in Question please get back with me thank you David Yeske

1 week ago

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Norma Jean Thomas Maryville, Tennessee

Your service is excellent but I am not very pleased with your rental warranty. There seems to be a problem with the 75.00 deductable. My condo is rented. I do not live there. The last service this was a problem for me. I was told It had to be paid to the service tect when he arrived?? This should be paid thru my rental company and my payment is on file thru them? I cannot be there to make this payment. This needs to be handled if you take care of rentals. This is the reason my condo is with a rental company. I pay for their service and do not want to be worried with it..Not sure who is at fault here.

5 days ago

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Pat Bart Los Angeles, California

I like how easy it is to put in a claim. I like how quickly Choice responds to my claims. I like that Choice Home will arrange to fix what can be fixed and will replace what can’t be fixed. I don’t like it when any company I deal with raises their prices for no apparent reason. I think $100 is too high for just coming out to assess the problem. So far I trust Choice Home to help me take care of my home on a fixed income. Thank you for the opportunity to share this information.

2 weeks ago

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Jason Farino Las Vegas, Nevada

Well first off I don't like that you give me the survey before the person even comes out because of things just like this I was given an 11 to 3 window and the person didn't even show up till 3:30 they didn't call me tell me they're going to be late I had to call them and find out they were going to be late. A lot of the contractors that Choice units are three star sometimes only four star if you want to be a five-star company only use four and five star service providers I shouldn't spend my whole day and then not even get the courtesy of a call to let me know you're going to be late when I've been waiting for 4 hours. This is not directly choices fault but it is indirectly their choice to use subpar companies.

4 weeks ago

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Stanley Fonseca Peyton, Colorado

Choice Home Warranty has been extremely helpful and responsive to my repairs. Although, I am still learning how the process works with each repair, the results have been very good. There have been out of pocket expenses, however, the cost with the warranty coverage versus completely paying out of pocket appears to be reasonable and worthwhile. I especially love when I can request a vendor that is on the list who has performed work on an appliance that demonstrates excellent customer service and work. Learning the warranty process will take time to adjust to. The more claims that are submitted, you will be able to make your own assessment. So far my evaluation is very good. I thank everyone for their outstanding customer service, care, and support.

1 month ago

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Keith Brown Phoenix, Arizona

I actually ended up calling to talk with a customer account manager in lieu of signing up online. It saved me a significant amount of money and got me 6 free months of coverage by signing up for 3 years. yes, they upsold me, but they were already competitive to what I had shopped online and they saved me well over $500 by placing my order with the account representative.

5 days ago

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Verified Customer

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Tami Tabacchi Sacramento, California

I just recently began with Choice Home Warranty. I was with a previous company for almost 20 years. They progressively became problematic. Choice had excellent reviews. They have lived up to my expectations. I made a call, they assigned a technician, he came out and fixed the problem. Great job!

2 weeks ago

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Richard Burton Alpharetta, Georgia

It's very nice to have a warranty like this . We don't have to worry about anything because just about everything is covered. The staff were very nice and the service was prompt and the technician did a very good job. I would highly recommend this company

2 weeks ago

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Steve Clayton Cedar Hill, Tennessee

I just had a garbage disposal failure and was very happy to have a technician out and have it replaced within 48 hours and no additional fees other than the standard $75 charge. All my experiences have not been this flawless, but there have been a couple where the outcome was exactly as advertised. This was one thank you.

2 weeks ago

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Karen King CORP CHRISTI, Texas

I needed a dryer repair/service and found exhaust hose was clogged by pet hair and was not connected well with the hose being one of those that was Not accordian style and air was not going out the exit hole at all plus the heating element had gone out. The part was replaced in the dryer but the exhaust hose needs replaced and the brothers know I need it and said it would be charged separately. I agreed as I really prefer to have one in place to keep dryer heat down in my home. Still waiting for the hose but sure to bring it by Friday or Monday, and it's a holiday weekend.

2 weeks ago

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Darryl Baker San Antonio, Texas

My technician Alan Valdez, contacted me when he was 30 minutes away. Alan was professional & personable explained everything to me, as he was performing repair. Should I need service again I would ask that you send Alan Valdez.

3 weeks ago Edited July 5, 2026

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Susan Allen Pearl River, Louisiana

First…their pricing seemed reasonable. I’ve never bought a home warranty before so I talked to several companies. To date I have had to call twice for services on my washing machine. I was very satisfied with the last company that they chose, the owner of the company actually came with her assistant, and they did a wonderful job. The first company/service man that they sent, he was a little, put offish and not very responsive or friendly. But he got the job done, although he did bend the lid of my washing machine.

1 month ago

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Verified Customer

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jeffrey lagasse USA

1 month ago

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Verified Customer

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Diane Crownsville, Maryland

After CHW denied my claim to to replace my fridge, they gave me the opportunity to appeal their decision. I spoke with a Rep. to review and access the issue. She sent a second Tech out, which confirmed a replacement was need. CHW then said the claim was now honored and the replacement covered. I'm really not pleased with the replacement amount for a GE top of the line refidgerator ($818), that it took nearly 4 weeks to complete the process and not having a refridgerator for 4 weeks, and another possible 4 weeks to receiv e the reimbursement check ( 15 - 30 days). I did nothing wrong, just filed a claim and expected CHW to do their part.

2 months ago

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Verified Customer

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Leon and Gwendolyn Bryant Washington, District of Columbia

What I like or dislike is very dependent on the service provided by the technicians who take the call. The last Service call was handled by Dalton of Yellow Springs Plumbing based out of Frederick, Maryland. All 10s across the board. Stellar. Beyond satisfied. Prior to this service call; all three members of my family who have individual CHOICE warranty contracts and had received basic satisfactory or unsatisfactory service from those service technicians, to the point we all conference call to see if we wanted to continue our individual property contracts. Until Dalton of Yellow Springs PLUMBING, the service received had been MEH…not good or bad…just okay.

2 months ago

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DamonDeleon Philadelphia, Pennsylvania

Well why does it take so long for the credit to hit my acct.Your technician 86ed my washer.He said It would be too much work to fix it.Ok I said I totally understand,but why should it take a month to pay the claim,you’re always on time when you take my payment and I need the same consideration.Going to the laundromat is not an ideal way to spend my day.

5 days ago

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Kurt Frohlich Reno, Nevada

Making the request for service, in this case an electrician, was easy. We got a contractor assigned within a few hours, and were kept informed all along the way via emails from Choice. Contractor showed up on a little early, was finished in 20 minutes.

5 days ago

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Verified Customer

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Jo Ann Porter Charleston, South Carolina

Your prices were reasonable and when I called your customer service was amazing and I recommended you to my friends as well so keep holding up your end and I will continue doing what I do.

2 weeks ago

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Lee Anne Esposito Chicago, Illinois

I’ve had several good experiences with Choice warranty over the past five years. They saved me a considerable amount of money and repairs to my refrigerator and Washer And Dryer!

2 weeks ago

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Garry and Theresa Burns Warrior, Alabama

I have had two opportunities to use CHW. The first was with an HVAC unit and I found CHW to be too controlling, even with very small expenses, delaying completion of the work. The second was repair of a garage door opener and it was a very good experience.

2 weeks ago

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Bon Addis Bonita Springs, Florida

CHW has good reputation, came out to fix our AC , not sure it’s going to last since the last fix but the guy who came to the house was great , hope he always come back to help us as needed!

2 weeks ago

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Verified Customer

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Pamela Hardy Palm Harbor, Florida

Easy to get a technician and log in for a claim on line. I have signed up for choice twice now and just by asking a few questions I got the fee I wanted and contract I needed.

2 weeks ago

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kgadams@live.com Sells, Arizona

I don't understand why our kitchen faucet wasn't covered by our home warranty! Normal wear and tear is virtually one reason I PAY CHOICE WARRANTY for our home. So basically, any repairs could be determined as caused by normal wear and tear which wouldn't be covered by CHOICE WARRANTY! This is completely contrary to the purpose of a home warranty company's function and need. Why am I paying for a home warranty when they can use this reason not to do the repairs and/or replacement for COVERED ITEMS?

3 weeks ago

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Rose San Francisco, California

Like with any company consumer like me looking for the best benefits and great service. My experience I had to pay more out of pocket due to limitation on a job that should be included for the service. The service fee should be eliminated if service is not performed.

4 weeks ago

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Gloria Lake Elsinore, California

Needed to find a more reliable home warranty insurance company as the one I was with did not return calls, did not schedule repairs in a timely manner, and often was advised that repairs were not covered. So far am pleased with Choice Home Warranty.

1 month ago

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Joan Sullivan Simi Valley, California

I had made the choice about 18 months ago ,?price per month was given but they have raised it and I wasn’t notified, first experience wasn’t good but this last experience went much better, Sid City was excellent company that did my hot water heater! I pray

1 month ago

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Karen O Donnell Norfolk, Virginia

The washing machine repairman called quickly, came as stated, figured out what was wrong quickly, gave us good general advice about our model, ordered a part and it was fixed quickly. He was professional yet friendly. Could not ask for better service.

1 month ago

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Glasco Edmonds Richmond, Virginia

Technician came in on time and evaluated the unit and told me what was needed and that it was covered and that he would take care of the unit with a replacement. He completed the job and we completed his paperwork and he was on his way to the next job. Great people.

1 month ago

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Daisy Washington San Diego, California

I was with AHS for years but was very disappointed in their business practices. I saw your advertisement on TV and decided to give you a try. So far everything about your company has been nothing but positive. You seem to use only the best repairman and so far I am very satisfied with your service.

1 month ago

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Sharie Lehi, Utah

In the past, I had a couple technicians that I wasn’t so happy about that. They did the job recently. Every time I’ve called. It’s been a great technician right on time quick and had the job finished and fixed in 20 minutes or less amazing.

1 month ago

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Kathy Dixon Houston, Texas

A very good company that I chose signed up with you again for me. I was on the phone with the company for 4 hours in 3 days with Home Choice. I was pleased with the work but my tenant with 5 children was without hot water from Saturday to Friday before we could get it okayed snd thank goodness the company was willing to work hard to get hot water. Also they quit the warranty company because they haven’t been paid for other jobs but they helped me. I hope they get paid for my job. Also besides the 75.00 for my co pay You did not pay them the cost of the job and I had to pay 566.00 to get my work done. I thought with 4 houses with the company I would not have to pay that much more. You daid the labor was to much but the tank was in the garage over the washing machine. And had to have a second crew to help get it out and down. Then put back up.

1 month ago

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Verified Customer

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Christine C Grice Miami, Florida

I have a contract with Choice Hone Warranty. Usually the business representatives are terrible but I thought that I would try again. This time I hit the jackpot. The business responded and arrived timely. He resolved my situation with one visit! He was professional as well as kind. Great!

1 month ago

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Anthony Newman Woodstock, Georgia

We were hesitant to get a home warranty but with an older home it makes good sense. So after 6 months we called on Memorial day weekend and were very happy with the service we received from a independent contractor whom fixed our heat pump. We highly recommend Choice home warranty

1 month ago

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Ted Collier Las Vegas, Nevada

1 month ago Edited May 27, 2026

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 13th, 2022

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Cindy Wilmington, Delaware

They initially had problems with them finding a plumber in our area to come out to our house. It took over a week, and I eventually had to threaten to cancel my contract. I was frustrated because I received an automated message saying that I could find my own plumber and they would reimburse or support the service. When I called, I explained that this was not what I had been told when I purchased the plan. I was assured that they would handle these arrangements for me. The manager I spoke with was very helpful and understanding. She asked me to give her 24 hours to find a plumber, and if she was unable to do so, I could cancel my contract. I agreed to that arrangement. She was able to find a plumber within the promised timeframe, and the plumber who came out was excellent. Because of her efforts and the quality of the service provided, we decided to give the company another chance.

3 weeks ago

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NB Ona, Florida

I am very happy with the services that I myself had received overall for my claim. The response from the technician was rapid; I mean next day! He did an excellent job and completed it utilizing what he had on hand, instead of having to wait for ordered parts. It was perfect. Choice has also seemed to have improved big-time. The Customer Service rep was very polite and helpful. My husband and I have had Choice for a couple of years, and since his passing, I can't thank this business enough for helping me through my own first-time customer and claim process. The following review is based solely on my own experience recently. Thank you, Choice!

4 weeks ago

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Verified Customer

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Nancy Salt Lake City, Utah

I called and reported the problem, the diswasher wasn't working properly, sometimes would add water, sometimes not. It seemed to have a mind of its own. It took a few days for a Whirlpool rep to come out, but I was so grateful Choice had him come out. He was a special Whirlpool only gentleman...he knew his business and told me what the problem was in just a few minutes..He took it apart and put in back together as though he could do it in his sleep...He was so nice, very professional but also very congenial and professional. Couldn't have had a better repair person. Fantastic service

2 months ago

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Verified Customer

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Lora Buggica Palmetto, Florida

I am 80 year old widow so it is very important that I haves a warranty company that is dependable I have been with Choice Home Warranty for 4 years . They’re very prompt in getting a technician to set an appointment the next day. They send out the right technician for whatever is broken. I have used them to fix my washer, dryer, stove, microwave, and garage door.

2 months ago

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Verified Customer

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Gary Lake Tapwingo, Missouri

I’m very angry with choice home warranty. They increase my monthly price from $87-$102 so I called to cancel after they took my $102 in April. They sent me a text saying I was no longer covered for April. They gave me the runaround one lady hung up on me. They kept trying to get me to stay with CHOICE HOME Warranty. I said no and I still haven’t got a refund yet. they may advertise that being the best, but they lie to you do not use this company. I’m still waiting for a refund and have not received one if I paid for the month of April I should be covered through the entire month.

2 months ago

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Patsy Atlanta, Georgia

I have a claim on my washing machine for several weeks now. A technician came out one day, fixed what was suppose to be the problem and then the mother board went out. He said he would order parts and return. Still have not fixed machine. Laundry mat is very expensive. Washers are $7 and $5. Would like some help to get machine fixed or else tell me the next step I need to take.

2 months ago

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Patsy

When I called Choice Home Warranty they were very nice and helpful to me . The Tech was very friendly and he always have a smile on his face . He kept me informed that he was running late and about what time he would be at my house. I liked that. I will recommend Choice Home Warranty to someone else. Keep up the good work. Also when the Tech found what was wrong with my washer he told me what it was and that he would have to order the part but when it comes in he will let me know and come back and put it on.

2 months ago

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Robert Carroll Davis Wye Mills, Maryland

My experience with your sales representative (Tom) in Madison, NJ was excellent. He explained the program for seniors to me and it appears to be the best situation for us. I am looking forward to working with Choice.

5 days ago

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Cathy Barnes Lubbock, Texas

I was thinking I would be able to get assistance with different issues that arise in my home! However CHW takes to long to get back with me must of the time and I end up going on nextdoor app and finding a person who cab get to me right away!

2 weeks ago

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Linda Diller Chicago, Illinois

I had a leaking water heater that needed to be replaced. From the first call to the order of parts and it took a week .The plumbing company that called was clean and quick .

2 weeks ago

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Verified Customer

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Wesley Castagno Lecanto, Florida

We got Chice Home Warranty. Approximately two months later, our washing machine went on the fritz. I called Choice and within two days our washing machine was fixed.

2 weeks ago

Choice Home Warranty Reviews

Summary of Reviews