Choice Home Warranty: Read 48,168 User Reviews From Real Homeowners

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Featured Review

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Verified Customer

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Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

6 years ago

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Featured Review

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Sergio El Paso, TX

Choice responded quickly to my claim (A/C broke down in 104 degree weather) and scheduled service call. The issue I had was the repair company Choice used. The repairman showed up as scheduled and was professional and knew what he was doing. He diagnosed the problem, told me he was going to get approval to repair my A/C and would be back the next day or day after. Three days later, I tried calling repair company for a status but they would answer their phone and their voicemail was full. Send electronic message to Choice and received a response and they scheduled the repairman to come two days later. In all, it took one week for my A/C to be repaired. It was a simple repair - replacing a fan motor. Choice could use a better repair company.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Verified Customer

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Leon and Gwendolyn Bryant Washington, District of Columbia

What I like or dislike is very dependent on the service provided by the technicians who take the call. The last Service call was handled by Dalton of Yellow Springs Plumbing based out of Frederick, Maryland. All 10s across the board. Stellar. Beyond satisfied. Prior to this service call; all three members of my family who have individual CHOICE warranty contracts and had received basic satisfactory or unsatisfactory service from those service technicians, to the point we all conference call to see if we wanted to continue our individual property contracts. Until Dalton of Yellow Springs PLUMBING, the service received had been MEH…not good or bad…just okay.

4 days ago

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Verified Customer

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Nancy Salt Lake City, Utah

I called and reported the problem, the diswasher wasn't working properly, sometimes would add water, sometimes not. It seemed to have a mind of its own. It took a few days for a Whirlpool rep to come out, but I was so grateful Choice had him come out. He was a special Whirlpool only gentleman...he knew his business and told me what the problem was in just a few minutes..He took it apart and put in back together as though he could do it in his sleep...He was so nice, very professional but also very congenial and professional. Couldn't have had a better repair person. Fantastic service

2 days ago

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Verified Customer

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Lora Buggica Palmetto, Florida

I am 80 year old widow so it is very important that I haves a warranty company that is dependable I have been with Choice Home Warranty for 4 years . They’re very prompt in getting a technician to set an appointment the next day. They send out the right technician for whatever is broken. I have used them to fix my washer, dryer, stove, microwave, and garage door.

5 days ago

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Verified Customer

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Joel Minoza Crownsville, Maryland

Choice Home Warranty is doing an excellent service in my food crasher in my sink. I was assigned quickly to a company who addressed my concern immediately. I’m very satisfied with the service. The price is very affordable and very reasonable. I recommend Choice Home Warranty for every household .

16 hours ago

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Verified Customer

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Clifford Dallas, Texas

The last occurrence the service provider Cortina & Sons were excellent and did not give up to the problem was resolved, which turned out to be very difficult! Cortina & Sons provided great service, at this particular technician did, thank you.

23 hours ago

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Verified Customer

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Beth R Mcintyre Azusa, California

I appreciate that Choice gives you multiple options to present a claim. When I have any issues trying to reach the Vendors, Choice has assisted my in a swift and professional manner, so that the jobs are taken care of promptly. Very happy with Choice!

1 day ago

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Verified Customer

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Nona Smoke Annapolis Junction, Maryland

Theservice provider was respectful and knowledgeable. His recommendation to replace the washer was approved by Choice. I am pleased since this is my second homeowner repair company. The first was never so supportive I hope that this positive decision is an indication of future outcome.

5 days ago

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Verified Customer

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Latricia Criss Chicago, Illinois

My brother recommended the company. Team was patient in answering my questions and the price was right. Had one claim and it was a very positive experience. App was easy to use and a technician was sent out within 24 hours. My issue was resolved quickly.

5 days ago

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Verified Customer

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Christopher Smith Port St. Lucie, Florida

The repair technician has been here 3 times! It’s been almost a month and I still don’t have a working ice maker. He replaced the Icemaker, no ice! He came again and removed a bunch of panels and said it was a malfunctioning switch. He came back a week later, ignores the switch and replaces a part and says “you now had water” which was never a problem! Then he say Oh I forgot the ice maker was the problem. He said he would fix it on 5/6 and never showed up and now said he would come on 5/8! If he doesn’t fix it this time you will need to send me a technician who knows what he is doing!I’ll keep you updated

5 days ago

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Verified Customer

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Mervin Solone Nashville, Tennessee

This has been my first experience using CHW. And it was awesome. The technician was on time, courteous, very professional and really knows his job. He was able to search and find the problem and corrected it in a timely manner. We are very pleased with his work.

5 days ago

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Verified Customer

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Gary Lake Tapwingo, Missouri

I’m very angry with choice home warranty. They increase my monthly price from $87-$102 so I called to cancel after they took my $102 in April. They sent me a text saying I was no longer covered for April. They gave me the runaround one lady hung up on me. They kept trying to get me to stay with CHOICE HOME Warranty. I said no and I still haven’t got a refund yet. they may advertise that being the best, but they lie to you do not use this company. I’m still waiting for a refund and have not received one if I paid for the month of April I should be covered through the entire month.

1 week ago

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Verified Customer

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Sylvia Brookins Phoenix, Arizona

Did deep comparison to other warranty companies. Choice offered the best coverage and price point for my needs. Having this coverage helps me sleep at night knowing I’m covered.

14 hours ago

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Verified Customer

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Eric Beckstrom Dallas, Texas

I frankly chose Choice Home Warranty because they offered a promotion price. I have used the service twice in just under a year, and have been satisfied each time. The repair partners have been responsive and professional. I have no complaints about them.

22 hours ago

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Verified Customer

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Daniel Tosiello Pt Orange, Florida

Contractor was contacted quickly. Technician was great. Very disappointing warranty response upon call from Technician when he arrived. Garage spring snapped, need replacement and adjusting. He advised me that the second spring was poor and should be replaced also. Choice warranty decided they would not replace the second spring and WOULD NOT PAY FOR THE ADJUSTMENT WHICH IS A NECESSITY!! Extremely disappointed & will have to consider another company when due for renewal

1 day ago

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Verified Customer

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David Mcdonald Birmingham, Alabama

I needed some Warranty protection for my appliances that no longer had their warranty. I got an offer from Choice Home Warranty and have been for 3 or 4 years. They have been great for the times that I've had to use them and their services. And the monthly rate seems standard with other similar services.

5 days ago

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Verified Customer

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Judith Calderon Budd, Illinois

They sent out a great service technician very promptly and he replenished the Freon and said that I had a minor leak but that repair/replacement wasn’t needed yet. So far so good!

5 days ago

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Verified Customer

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Phil Danley Davidson, North Carolina

Because I’ve been with them for over 10 years and they’re reading number one but they’re very very slow and solve problems. That’s my only beef with Choice way too slow.

5 days ago

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Verified Customer

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Linda Katz Santa Clarita, California

I was changing plans so I looked up the best plan. Choice came up. Had excellent reviews so I chose the plan. The pull broke on my garage door and they came the next day and it was fixed.

5 days ago

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Verified Customer

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Stephen Enos Schertz, Texas

Great Customer Service they were here when we needed them and they didn’t let us down great place to do business with Will definitely recommend this company to friends and family

5 days ago

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Verified Customer

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Patricia Jiles Marrero, Louisiana

I’m pleased with services I received for my a/c unit, really quick response to my claim and the service technician that repaired my unit was excellent. The price for Choice Home Warranty is very reasonable.

5 days ago

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Verified Customer

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Dave Thomas Teresea Allen Spartanburg, South Carolina

We have had 2 claims and both times they were plumbing issues that were handled quickly. My only comment is that both times I have called the person on the other end did not speak very good English. Other then that I feel the rates are awsome and both times the plumbers that they sent were awsome and professional.

1 week ago

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jheslin Baltimore, Maryland

A customer since 2023, Choice Home Warranty has been responsive in requests for garage door repair and plumbing (leaky faucet) repair. The $75 fee is reasonable. My only concern is that the technicians they work with have been sub-optimal. The garage door required a re-visit after a week (and repeat service charge) because the first technician didn't recognize the failing gear sprocket at the root of the door travel problem, and the plumbing technician, knowing the hardware brand was Delta, arrived with the wrong part, requiring a 90-minute shopping trip after arrival. With that said, the repairs were timely and the warranty saved significant service costs.

1 day ago

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Verified Customer

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Patsy Atlanta, Georgia

I have a claim on my washing machine for several weeks now. A technician came out one day, fixed what was suppose to be the problem and then the mother board went out. He said he would order parts and return. Still have not fixed machine. Laundry mat is very expensive. Washers are $7 and $5. Would like some help to get machine fixed or else tell me the next step I need to take.

2 weeks ago

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Verified Customer

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Patsy

When I called Choice Home Warranty they were very nice and helpful to me . The Tech was very friendly and he always have a smile on his face . He kept me informed that he was running late and about what time he would be at my house. I liked that. I will recommend Choice Home Warranty to someone else. Keep up the good work. Also when the Tech found what was wrong with my washer he told me what it was and that he would have to order the part but when it comes in he will let me know and come back and put it on.

3 weeks ago

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Verified Customer

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Roland

3 weeks ago

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Verified Customer

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Nageswara Uppu Menomonee Falls, Wisconsin

Had an issue with my water heater burner not firing, call Choice. They sent a technician right away, approved the claim and was able to replace the unit or the weekend.

1 day ago

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Verified Customer

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Nyla McCarthy Portland, Oregon

I was not asdigned a tech for 3 days. He then did not cone to the appointment. I had to negotiate the AI system online, which is not user-friendly, and ended up managing to get a real person. My case was then reassigned. 24 hours later I received an email suggesting I find my own repair person and I would be reimbursed. This is not great customer service

1 day ago

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Verified Customer

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Shelia Bernard Lafayette, Louisiana

An attempt with Choice Home Warranty due to positive reviews. Now I’m able to leave a honest positive review with my experience of Choice Home Warranty!

5 days ago

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Verified Customer

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Karma Hughes Phoenix, Arizona

Lower than market value for replacement of small appliances. Inconsistent assignment of companies & technicians for claims. Phone representatives with language barriers related to writing specific details on claims. No reward or benefits for current policy holders Suggestion; annually give free month to continue with CHW.

5 days ago

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Verified Customer

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Julie Cavalli Rocklin, California

Each time I needed help with something in my home, Choice Home Warranty immediately followed through getting my issue taken care of. I’m a very satisfied customer.

5 days ago

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Verified Customer

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Michelle Gun Barrel City, Texas

I have paid for this home warranty for over 2 years, now. I have rarely put in a claim. I just recently did put in a claim for my Stove Top (built in the island). The technician said he would be back as soon as the part arrived. Then I get notification that it is not covered. I have 4 burners, one is just fine, one I have to start with a lighter, one I have have to turn to "ignite" then down to low and back to ignite and then it works. The fourth one doesn't work at all. The gas line has pulled away and gas does not reach that burner. This just happened and was nothing that we did to it. I still had to pay for this visit (copay) even though you didn't allow the technician to complete. Also, when I FIRST signed up, the sales guy said that Choice Home Warranty offers a visit for heat ducts, electrical and plumbing inspection to make sure all is working properly. No one ever showed up to do this and when I asked again, they said you do not offer this benefit. To say the least, we are very disappointed and my husband wants me to call American Shield because several friends use them with no problems.

1 week ago

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Liz Boston, Massachusetts

I've heard positive feedback from others about CHW from others so I joined. I recently encountered and issue with my garbage disposal and so I had to file my first claim. They had a tech lined up within 24 hrs. Tech came decided it needed to be replaced and he reported claim to CHW. Claim was approved within 48 hrs and tech came next day. It was very easy the whole process. Filing a claim on their website was a very smooth process. I am so glad I joined CHW!

4 days ago

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Verified Customer

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Sanjay

I have always had a great experience with Choice Home Warranty. Most of the times my service requests have been urgent and CHW has not only been prompt but the service technicians have also taken care of resolving the issue fully!

3 weeks ago

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Verified Customer

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Dawn

The agent, Christina Williams, is extremely helpful and wonderful to work with! I bought my home 3 months ago and used my warranty for an issue with my refrigerator. The problem was fixed quickly and the process was smooth and easy!

3 weeks ago

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Verified Customer

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Darlene

Gave me a good rate. I'm not singling out Home Warranty but it would be good if they elucidate ahead of time disqualifying things like simple scratches on the outside of a water heater that do nothing to the function of the heater but deny a claim. They sent out a shady guy anyway because after draining it it worked fine. The other thing is maybe they should also tell homeowners what is considered annual maintenance in a PDF or something accessible so the homeowner knows exactly the expectation and are also not denied a claim. These things are not made clear ahead of time. Choice is not the only one who does it. They all do it. Better off saving the money for the home warranty and hiring people recommended locally. Probably won't be getting another one at this point.

4 weeks ago

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Verified Customer

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Susana

The day before my husband passed … I was shopping for best prices and stars reviews. Since then I had two claims and CHOICE didn’t disappoint. Easy to file the claim. Great APP to navigate and immediate turn around. Had two claims and two claims closed and I am a happy camper right now.

4 weeks ago

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Verified Customer

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Collie

I really liked filing the claim online. The respond time was great. Authorize Services was able to get an earlier appointment and Chris, the technician, was able to fix the problem with the washer in about 30 minutes. This process was great.

4 weeks ago

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Verified Customer

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Donald

I’ve renewed my choice warranty contract several times with multi year coverage and rate guarantees. I do recommend that rather than file a claim online that you phone the claims department to enter your claim. I had one instance where I entered the claim online and had the problem fixed. Turned out that that particular problem was not covered. All else very good with Choice.

1 month ago

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Verified Customer

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Sylvie

First claim on one of our properties was handled well, the technician was good. The second claim on another property was not good. The first technician did not want to come and did not return my messages. He said on the first and only call that he did not have my name on his list and that he had 108 customers ahead me. I called Choice and they changed technician to another company. This technician from " around the corner" was good He did repair the washer. It took 23 days to get it fixed. I think that was way too long. I think that maybe some of the repair companies used by Whirlpool may not b e reliable.

1 month ago

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Verified Customer

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Tina

All services that I have reached out to Home #Warranty to address have offered wonderful service. I appreciate the fast response and everyone that they’ve sent out has been very professional. Its mostly easy when you find its covered to setup and appointment. Its all on line is a pro/ con. Elderly gave issues with getting a live person to help. I got a plan for my mother since she’s older and she struggles with getting services because she can’t easily call for services. But overall it helps me maintain our homes. One other minor issue is knowing what services are available to me. Services get dropped and added and it’s hard to know what’s covered on my plan. It would be nice since I signed a long-term contract that new services get added and or other services dropped offer in exchange. or an option to adjust plan it would be nice. Ultimately, it’s nice to be on a call and get some basic services without having to pay an expensive service fee and find out I have the wrong person for the issue.

1 month ago

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Verified Customer

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Frank

I chose to work with Choice Home Warranty after having been with AHS for well over a decade and tiring of the high premiums that I had been paying and the slow service that I had received from that company. After carefully researching a number of plans and customer reviews, Choice stood out as offering a very competitive price and protection plan that met my needs. Recently I had my very first experience with Choice when our electric clothes dryer quit. The claim process was very easy and very professional as was the service provider that was referred to do the repair.

1 month ago

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Verified Customer

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PAUL PHAIRE

The price was better than our previous home warranty. Once a claim is placed, there is great communication, letting us know who will be coming to the house, their contact information, and approximate time they will arrive. We have liked the technicians they have sent. So far, they have been courteous and knowledgeable. The technicians sent by our previous home warranty company were arrogant.

1 month ago

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Verified Customer

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Marilyn Hartley

I seen a ad on TV and everyone has been telling me to get a policy. I like the ad and called. I have been very happy with your service. The repair man you sent out was very polite and helpful. I am a older woman and that means a lot. I am happy with your service and plan on always keeping it. It makes me feel safe. Thank you for your company .

1 month ago

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Verified Customer

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Frederick

We bought the Choice Home warranty more than three years ago, we were pleasantly surprised when our furnace decided to stop putting out heat last winter, we called Choice. They had a local HAVC company give us a call, came out and gave us a good price for the replacement. They gave us their top amount which wound up being about half the cost. Thanks Choice for having our back.

1 month ago

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Verified Customer

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Mervat

we chose Choice Home Warranty first because they had a good deal if you get the 3 year or the 5 year package, while our previous Home warranty was raising the price year after year, and their service was ok but very slow, to get hold of a real person to speak to was a nightmare. with Choice HW they answer the call or they call back within the same day depending on how urgent the situation is. they send a technician with in 2-3 days and eventually they take care of the issue in timely manner.

1 month ago

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Verified Customer

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Vivek

I recently had a great experience with my recent service request for getting my A/C unit repaired. From the moment I placed the service request, the process was smooth and well-organized. The technician arrived on time, quickly diagnosed the issue, and clearly explained the problem and the repair process. The repair was completed efficiently, and the technician ensured that the A/C unit was working properly before leaving. I really appreciated the professionalism, courtesy, and attention to detail shown throughout the service visit. Overall, I’m very satisfied with the experience and the quality of the repair. Thank you for providing reliable and prompt service. I would definitely recommend your service to others. Special mention about Nadia Ali who helped me in all the approvals needed and get this work done. Thank you.

2 months ago

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Verified Customer

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Eileen Las Vegas, Nevada

Choice responds immediately when I file a claim. The vendor they schedules for the repair is always prompt and professional.

17 hours ago

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Verified Customer

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Ronda Morris Anaheim, California

No hassle appointment andGreat on-time service. I’m glad that I have you in my pocket for our rental property and our home❣️

23 hours ago

Choice Home Warranty Reviews

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