Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

bookmark

Featured Review

check_circle

Verified Customer

star star star star star

Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

6 years ago

bookmark

Featured Review

star star star star_border star_border

Sergio El Paso, TX

Choice responded quickly to my claim (A/C broke down in 104 degree weather) and scheduled service call. The issue I had was the repair company Choice used. The repairman showed up as scheduled and was professional and knew what he was doing. He diagnosed the problem, told me he was going to get approval to repair my A/C and would be back the next day or day after. Three days later, I tried calling repair company for a status but they would answer their phone and their voicemail was full. Send electronic message to Choice and received a response and they scheduled the repairman to come two days later. In all, it took one week for my A/C to be repaired. It was a simple repair - replacing a fan motor. Choice could use a better repair company.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2020

bookmark

Featured Review

star star star star star

Melissa Carter Leonardtown, MD

Waiting for part but was pleased with our first meeting.

5 years ago

check_circle

Verified Customer

star star star star star

Susan Palm Desert, CA

I am TRULY SURPRISED at how great Choice Home Warranty is. I sold Real Estate for years and when home warranty programs came about I tried a couple for my clients and was not happy. This was quite a few years ago. I am talking up a storm about Choice Home Warranty and I have it now on both my homes, even though the one I just purchased was built just six years ago. I have had to use the warranty program two times these past three months and they DID NOT DISAPPOINT. So very much worth the very reasonable cost of this program. I highly recommend Choice Home Warranty.

2 days ago

check_circle

Verified Customer

star star star star star

Linda Shoals Las Vegas, NV

The monthly fee is a bit High but I had service on my dryer and the technician found the problem right away it was amazing to see him take my dryer apart piece by piece I didn't know you could do that he went right to the park that was broken and fixed it in and out cleaned up his mess I would love to use them again hopefully I don't have to good job happy customer

3 days ago

check_circle

Verified Customer

star star star star star

Deborah Hackney Milton, FL

Saw add on tv. Quick and friendly response when microwave would not turn on after our electricity came back on after hurricane here Florida. Called them they send a serviceman out to check it. Have to order a motherboard for it and should. be here in a week. It has been just over week but not heard any more . So I will be making a call to check on this.

3 days ago

check_circle

Verified Customer

star star star star star

Eveleigh Rochester, NH

Choice is new to me, or should I say this is the first time I have used your services.,I am in an emergency situation with winter coming. and my heat source is broken. I am so pleased with having Choice to help me. Eveleigh Barker

1 day ago

check_circle

Verified Customer

star star star star star

Steven Pratt, KS

CHW was very knowledgeable and helpful. The only problem was they received $100.00 from my CC when I called to report the problem. Then when the company came to inspect the problem, I had to pay them a $100.00 cash payment. I didn't understand why I was charged $ 200.00 for my claim.

2 days ago

check_circle

Verified Customer

star star star star star

Gloria Miami, FL

Finally, after having problems with the first company that you guys try to use, they keep canceling my appointment , so I call your company complain about their responsibility. The second company, was great, did the work quick and perfect, A young guy fixed the problem really quick. Good company

2 days ago

check_circle

Verified Customer

star star star star star

Ellen Best Lexington, SC

So far Choice Home Warranty has been very good at taking care of my repair needs. Does not take long for a repair person to come to my home and all of them have been professional and able to meet my needs. I would recommend them to anyone needing a home warranty.

3 days ago

check_circle

Verified Customer

star star star star star_border

Sammie Eikel Tampa, FL

They cover about everything in the house. I have had a good experience with them and the company they send out. I'm still waiting on the final outcome of my claim. David with TB plumbing unclogged my master bathroom but recommend that my toilet be replaced it's a 2006 and it doesn't meet cord for a disabled person which I am but haven't heard back from choice on the matter.

3 days ago

check_circle

Verified Customer

star star star star_border star_border

William Gainesville, FL

Regarding our garage door, you responded successfully to our call for help; BUT we had to beg to get faster service. and the people who responded live a long way from where we live, while there are numerous competent service people in our town. Your slowness cost us a lot of inconvenience. Another suggestion: when we report a failed system in our home, your customer service people ought to know enough about home systems to ask some simple questions, such as (if the problem is failure of air conditioner) have you checked your thermostat batteries? Last year we reported a failure of our air conditioner and you seemed to ignore our problem. We suffered Florida heat for several days and when we complained to a neighbor, he asked the right question! Have you checked your thermostat batteries? Of course, we were able to make the repairs ourselves after checking the batteries!

6 days ago

check_circle

Verified Customer

star star star star_border star_border

Christine Litchfield Park, AZ

on occasion, I was at risk of losing a refrigerator full of food and was given 5 to 7 days before I could get somebody out. Worried about getting replacements, reading online and reviews. A lot of customer complaints that the warranty program is not covering them as they should coming up with reasons why. This is extremely disheartening as I just bought a property and was given a one year plan with choice – having used other companies in the past, that were horrible and did not honor claims, was hopeful that this would be better.

2 hours ago

check_circle

Verified Customer

star star star star_border star_border

Norma Palm Desert, CA

Online states it is #1. However, I tried to reach Dante for concerns after this service was done. The technician was superb, however, I wanted to ask Dante about the warranty and he did not answer nor reply back. In addition, you are asking too soon for a review being that to date- I have not received the credit to purchase the microwave and until I receive this, I prefer to give a review after final completion of this order with Choice Warranty.

1 day ago

check_circle

Verified Customer

star star star star star

PAMELA Lutz, FL

I had two separate service calls. Each service tech explained what caused the need for the repair and proceeded to do a good job in getting me up and running. So far so good. Thank you

1 day ago

check_circle

Verified Customer

star star star_border star_border star_border

Charles Allentown, PA

I placed a claim based on my heat pump semi annual checkup by Jack L stating the eev board needed to be replaced. The claim was denied : it has been determined that moisture and water damage caused the main control board to short out, resulting in failure of the secondary control board. This failure does not constitute normal wear and tear. I appealed since my service man did not see any evidence of water etc. The appeal was denied and i had the board replaced. I have the board in my hand and visually it looks new. Thie board was previously installed about 5 vyears ago by Jack L. There was no evidence of moisture, the capacitor was in spec (it was also replaced a few years ago by Jack L). This outside unit had the original documentation about unit stored in this ouside unit since the date of original installation. Paper had no evidence of moisture and per service man was proteced it this outside unit. It appeared your insurance was looking for a way to deny claim so I had unit repaired. Did not give me good feeling about this insurance.

1 day ago

check_circle

Verified Customer

star star star star_border star_border

Eugene Huntsville, AL

I’ve owned CHW for several years but over the last two years they have failed to initially honor my claims . Last Year in August or September you denied a claim on my air conditioner. That cost me $500.00. I think I got ripped off by the repairman but I couldn’t prove it. Last month I had a slow draining shower. CHW denied the repair. I had to hire another plumbing service at a cost of $140.00. It was a simple repair of just cleaning out the p-trap. I was reimbursed $120.00 by you after I disputed the denial for service.

1 day ago

check_circle

Verified Customer

star star star_border star_border star_border

Quahana Saint Louis, MO

CHW was included with my new home and spoken of positively by my realtor. However I have come to realize, it is just like all the others. There is little compassion or understanding shown when presented with an issue, namely, paying a $75 service fee for the same issue twice in one week when it could have easily been resolved with one. Instead, I received a rude, rote response as if read off a cue card. 60 days later the same issue and yet another $75 service fee I had to pay. The issue is resolved thankfully, but I'm not particularly happy with CHW. It is a needed a service and they bank on that.

1 day ago

check_circle

Verified Customer

star star star star star

Mohamed\ nancy Elfino Jacksonville, FL

My last claim to repair my Microwave was handled in a timely fashion. The technician was specialized in the Frigidaire product , so had all the parts in his truck and completed the work during the same visit.

1 day ago

check_circle

Verified Customer

star star star star star

William Sacramento, CA

I have multiple accounts for properties, and my prior home warranty company would go up annually. Called retention and got nowhere. I’m happy with current warrranty company

1 day ago

check_circle

Verified Customer

star star star star_border star_border

Mitzi Arlington, TN

I like everything about Choice Home Warranty with one exception. They have a horrible sales staff! They will call multiple times a day and no matter what they will not stop. It is unlike anything I have ever experienced. Even after I renewed my warranty they still called me multiple times a day for about 4 months. That is my only complaint. I would recommend the sales team be put on notice!

2 days ago

check_circle

Verified Customer

star star star star star_border

WILLIAM Murrells Inlet, SC

Choice Home Warranty is sold. It does cover most issues, but there are some restrictions, so read the fine print. Their response times can sometimes be slow, but if you press for a quicker response they usually can accommodate.

2 days ago

check_circle

Verified Customer

star star star star_border star_border

Monica Florence, KY

We first decided on value for the price. Then it increased to over $70/month, however we did keep it. We just had to use it and are disappointed that it took over a week for a technician to look at our washer and they offered a smaller portion to replace it and we will not receive the funds for up to 30 days. That to me seems a bit extreme for what we pay monthly, the $100 deductible and the fact we will still need to add funds to get a washer that is not even comparable to the one we had.

2 days ago

check_circle

Verified Customer

star star star star star

Richard Montgomery, TX

I’ve only had one issue so far. Called Service for a plumbing problem and they lined me up with a plumber asap. Great customer service and a great plumber. I’m impressed with the complete service I received.

2 days ago

check_circle

Verified Customer

star star star star_border star_border

Dr Shreveport, LA

Initially, an 18-year-old was sent to inspect my unit, which is 16 years old, and he lacked the knowledge to fix something so aged. I then attempted repairs with my own repairman, which proved a challenging process. My contractor billed $3400, while Choice could provide up to $2900, yet the company offered only $1200. I had not expected Choice to grant so little..

2 days ago

check_circle

Verified Customer

star star star star star

Jay Las Vegas, NV

I had another home warranty comment and was disappointed. I switch to choice home warranty, and this was the first time I had to reach out to them. It was simple, quick and efficient.

2 days ago

check_circle

Verified Customer

star star star star star_border

John Winter Park, FL

Choice Home Warranty offered the home insurance that covered the appliances and pool that we needed. It is easy to log in and schedule a repair call when necessary. The 4 star instead of 5 is because we are a bit old fashion and like to speak to a human to provide details of our repair

2 days ago

check_circle

Verified Customer

star star star star star

Butch Neptune Beach, FL

Choice warranty is a excellent company put in repairs for my dryer they sent out a repairman checked it out ordered parts two days later came back and repaired it all I had to pay was my deductible thank you choice warranty

2 days ago

check_circle

Verified Customer

star star star star star

Victoria Clermont, FL

I called for there service came out took the model number of my stove 1 week later came out and fixed to complete satisfaction my oven is now working beautifully thanks to CHOICE.

2 days ago

check_circle

Verified Customer

star star star_border star_border star_border

Jackie And Sherman Smith Columbus, OH

I really like the technician that came out here. He was very knowledgeable, professional and kind what I don’t like is we had to pay $100 for a service coffee and then they decided on replacement instead of repair only gave us about half what our unit was worth and I am still waiting on it. They tell me 30 days do not like that not fair to the customer at all. As I said before, the customer pays a substantial amount for the home warranty in the first place, and then we pay another substantial amount for a service coffee. We should not only be given half of what our units are worth and then be made to wait 30 days to get one.

2 days ago

check_circle

Verified Customer

star star star star star

Anthony And Teresa Crisci Palm Coast, FL

I don’t have many claims but in my Florida condo I had an electrician come out and he was great and took care of my issues and then some. Also he was there the next day!! Just a great experience!! Tony Crisci

3 days ago

check_circle

Verified Customer

star star star star star

Susan Alvarado Hutto, TX

I filed a claim because my air-conditioning stopped working. Choice Home warranty sent out an AC guy the next day and it was fixed within an hour thank you so much. I would definitely recommend Choice Home warranty.

3 days ago

check_circle

Verified Customer

star star star star star_border

Wilbert Kelley North Las Vegas, NV

This is one Home Warranty company that stands behind everything it says . Recently I had one of the air conditioner motors, I made a claim and the very next day someone came out to my house and the greatest part about it all he had the parts with him. He replaced the motor and it only cost me $85.. Choice Home Warranty is the best

3 days ago

check_circle

Verified Customer

star star star star_border star_border

Linda Scott Wheeling, WV

If replacing the stove was the goal the $389 is not enough. I paid $85.00 service fee. So I was given $300 to replace my stove and Lowe’s doesn’t have a stove that cheap but I accepted because I don’t want the hassle. Now I find out it can take up to 30 days to receive the money. We have no stove the holiday is coming and a Black Friday sale on appliances ends Wednesday. This is the top warranty business and you can’t get a lousy $389.00 check out before a week or two. I gave my niece a referral because the first replacement was good. The others not so good.

3 days ago

check_circle

Verified Customer

star star star star star

Diane Goodwin Oceanside, CA

Choice assigned a repair company within 24 hours. The repairman was fully prepared and fixed our washing machine the same day he arrived. No need for any return visit for parts!

3 days ago

check_circle

Verified Customer

star star star star star

Raymond Pensacola, FL

I have been a Choice Home Warranty member for over 10 years. I keep this warranty because they have provided me with the best repair techs who have been there when I needed their services! i truly have piece of mind to know that I can get an immediate reply to my emergency when I call their service department.

1 week ago

check_circle

Verified Customer

star star star star star

Amy Belleville, IL

I bought a home that had choice home warranty already in place. After using the warranty a couple times, I decided to stay with the company because it’s such a great price to pay monthly for all the things that can go wrong in a household.

1 week ago

check_circle

Verified Customer

star star star star star

Lloyd Port Saint Lucie, FL

Our washer went on the fritz. We contacted Choice on the App, which couldn't be easier. They reply immediately, assigning a technician to repair. The Technician came out twice repairing and or replacing parts. Neither worked, meaning it had to be replaced. Choice sent us a Gift Card by email to use to get help toreplace it. The whole process was very simple. We now have a new washer, that works great!

2 weeks ago

check_circle

Verified Customer

star star star star star

Vivian Marrero, LA

I have tried just about all the home warranty companies and continued to do so until I found the one I trusted the most, was quick to respond, agreed to repair over 95% of my claims, and was the best being cost effective. I have been with Choice Home Warranty for over five years now and I definitely recommend them for you too! You won’t be sorry.

3 weeks ago

check_circle

Verified Customer

star star star star star

Elizabeth Douglasville, GA

I have been with Choice for several years now. It's a comfort to know that if something breaks or stops working I can depend on Choice to take care of it. The only problem I've had was a few times, when I've had to file a claim, they've had a problem finding a company in or around my area in Douglasville, Georgia for several days. But once they found someone to come out they've done a great job.

3 weeks ago

check_circle

Verified Customer

star star star star star

Doris Orlando, FL

Ive been aclient of Choice Home warranty for many years, and I have always recommended their service to my clients , being that Iam a Realtor I have always recommended them. I have always found them to be great at whaat they do and the professionals that they sent to do the repairs are always very professional and respectful and they do real w ell at what they come to do I have never had any problem with their service

4 weeks ago

check_circle

Verified Customer

star star star star star

Bill Whitmore Lake, MI

They seem to have a high Satisfaction rating. We are very satisfied. The dishwasher broke and at first they declined to fix it because they said that it was not normal wear and tear. May give them much credit since I appealed the decision and had them bring a technician for a second look and it was fixed. It now works beautifully and choice warranty came through.

4 weeks ago

check_circle

Verified Customer

star star star star star_border

A El Macero, CA

I have been with Choice for two years. overall, services are fine, however, I had two less than satisfactory experiences: In one case, we had garage door malfunction causing an emergency, as several rollers had come off, and the door was hanging and in danger of breaking. There was no time to waste, and we had the service done within couple of hours. Choice did not cover the reasonable cost of the repair. In another case I reported a faucet leak, and in my request for repair I explained the faucet was on the wall outside the kitchen. Choice sent a technician, I was charge, but Choice rejected the claim, stating that the leak was not inside the house.

4 weeks ago

check_circle

Verified Customer

star star star star star

Jim Omaha, NE

They are my current prepaid warranty company. My most recent experience went well, from submitting the claim to having the ticket accepted, to gettinbg a timely repair.

1 day ago

check_circle

Verified Customer

star star star star_border star_border

JAI Ashburn, VA

I have this Washer receipt for the past 15 days. They haven’t fixed it yet. It’s more than 15 days actually they came had a look at it today again I don’t know when it’ll be fixed. They don’t know when it’ll be fixed. I did not get a call from Choice Home Warranty. I’m very disappointed.

1 day ago

check_circle

Verified Customer

star star star star star

Juli Omaha, NE

Setting up the appointment was very easy and very efficient. The repairman was very knowledgeable and very friendly and did a great job. We are very satisfied

1 day ago

check_circle

Verified Customer

star star star star_border star_border

Terry Frankfort, IL

I chose Choice Home Warranty to protect my home. So far so good in the people who responded to my issues. The only problem with my last issue is it took a little to long to get someone to repair my issue. But the issue was resolved satisfactory.

2 days ago

check_circle

Verified Customer

star star star star star_border

Joe Peabody, MA

I like the ease of submitting a claim online. I like the technicians they have to repair my issues with my appliances. I feel that in the past year they have improved their customer service.

2 days ago

check_circle

Verified Customer

star star star star_border star_border

Faye Muskogee, OK

The cost and promise not to raise our rates to extreme rates every year. Your pricing is fair and not extreme. The repairman showed up was very nice and attempted to fix the problem, however the part replaced has made problem better but still have ice buildup inside the ice-maker dispenser and still having to clear it before making a mess.

2 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

William Fort Mill, SC

Awful. This home warranty is a total scam. We've had Choice Home Warranty for many years. Finally needed it with a furnace they said needed to be replaced -- and we were covered for a complete replacement. The problem is that the replacement cost was $3000.00. They offered us $702.00 and said we could get it replaced by our own HVAC company, or we could pay out of pocket $2500.00 for their own HVAC company. Either way we were out of pocket for nearly the full cost. So what was the home warranty for? That is a scam. A total scam. The coverage was a lie. We had a contract with them that was not worth the paper it was written on. All those years of payments -- upfront -- for nothing. DO NOT BUY HOME WARRANTY INSURANCE FROM CHOICE HOME WARRANTY. It's a fraud.

2 days ago

Choice Home Warranty Reviews

Summary of Reviews