Choice Home Warranty: Read 43,701 User Reviews From Real Homeowners

bookmark

Featured Review

check_circle

Verified Customer

star star star star star

Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

5 years ago

check_circle

Verified Customer

star star star star star

Ronald

I’ve had a great experience with Choice Home Warranty so far. From the moment I signed up, the process has been straightforward and the customer service has been responsive and professional. I recently filed a claim for my HVAC system, and the entire process — from scheduling the technician to getting the issue began — has been handled quickly and efficiently. What I really appreciate is the peace of mind this service provides. Home repairs can be unpredictable and expensive, but with Choice Home Warranty, I know I’m covered. The coverage is comprehensive, the prices are reasonable, and the team genuinely seems to care about helping their customers. Highly recommend to any homeowner looking for dependable protection and solid support when things go wrong!

2 weeks ago

check_circle

Verified Customer

star star star_border star_border star_border

Kathleen

I see that Joseph Drain Cleaning responded stating that the job was completed. It wasn't. The plumber broke off the flushing handle on the toilet and it wasn't replaced. The work on the minor leak in the bathtub faucet caused and leak in my kitchen sealing that lasted 5 days and has done damage to the ceiling in numerous areas in addition it did damage to my wooden table from Paris and destroyed all my paperwork that was on the table and since I do the majority of work from home, loosing the paperwork was not good. The plumber said that the work he did on the tub faucet won't last and recommended replacing the faucet. I called the company several times and the owner didn't answer my calls or returned my calls. I don't want to deal with this company again as the damage done to y kitchen ceiling and the unfinished work to the plumbing is unacceptable. I am new to Choice Warranty and and hope that the contractors you send out are vetted and do a good and complete job. I now have called about having a painter come out to repair and paint my kitchen ceiling and am hoping for better results

2 days ago

check_circle

Verified Customer

star star star star star

Felisa

This company provides deep discounts for military and veterans. Customer service is friendly but I love being able to leave a message for my claim and I received a claim number within 30-60 min. I am extremely happy with my decision to use this company.

1 week ago

check_circle

Verified Customer

star star star star star

StockBytes

I've been with CHW for over 7 years. What I love about them is the ease of opening a claim. They have a portal where I can enter my details and in most cases, I get a response within 24 to 48 hours. I rarely have to talk to anyone from the start to the close of the claim. If I have to reach someone, they are quick and responsive on the phone. They're very affordable and I will keep renewing with them.

2 weeks ago

check_circle

Verified Customer

star star star star star

Kim

I had mixed experiences with service. When I faced heat pump issues, I struggled with scheduling and had to hire my own technician, which I believe should have been reimbursed. However, when my dishwasher broke, the response was much better—service was prompt and effective. Overall, there's room for improvement in their scheduling and reimbursement processes.

2 weeks ago

check_circle

Verified Customer

star star star star star

Clyde

I had a great experience with customer service; they respond quickly and take care of issues right away. However, I had to use my warranty multiple times for a garbage disposal replacement, and the replacement was subpar. I wish they offered better quality models. Overall, they provide timely follow-up and support, but the quality of repairs could be improved.

2 weeks ago

check_circle

Verified Customer

star star star star star

Miguel

I've had a great experience with Choice Warranty. They quickly addressed my refrigerator issue after I submitted a claim. Within hours, I received a call to schedule an appointment, and a technician was sent out promptly to fix the problem. Their customer service has consistently been on top of things, and I appreciate how they take care of my needs.

2 weeks ago

check_circle

Verified Customer

star star star star star

Govinda

I found the service responsive and timely in addressing my issues. However, I experienced a frustrating delay when my refrigerator wasn't working properly; it took a long time for them to agree to replace it. Additionally, I had a water heater breakdown that added to my concerns. Overall, while they were responsive, the wait times were disappointing.

2 weeks ago

check_circle

Verified Customer

star star star star star

Lucille

I had a frustrating experience with my warranty. After paying for service, the technician came but nothing was resolved. I've been chasing the issue for months, and despite the company offering a small compensation, it was a painful ordeal. I won't be renewing my warranty. Additionally, my bathroom ceiling lights went out, adding to my dissatisfaction.

2 weeks ago

check_circle

Verified Customer

star star star star star

Telka

I had a great experience with the service. They were prompt in addressing my garage door issue, sending someone out quickly to fix it. The plumber from Redman Plumbing was professional, informative, and completed the work efficiently. I appreciated how they handled everything seamlessly, including an unexpected sink issue. Overall, it was a wonderful experience!

2 weeks ago

check_circle

Verified Customer

star star star star star

Carlviian

I had mixed experiences with customer support. While my last claim went smoothly, reaching a representative took longer than expected. I appreciate the service but believe they could improve response times. I faced delays with a sprinkler claim due to contractor issues, but I'm currently waiting for repairs. Overall, I'm satisfied with Choice Warranty despite some challenges.

2 weeks ago

check_circle

Verified Customer

star star star star star

Judith

I found the customer support lacking initially, as communication was difficult due to language barriers. However, after several attempts, I eventually reached knowledgeable help for my water heater issue. My experience with the refrigerator repair was much better, with prompt service and a friendly technician. Overall, my warranty experience with Choice has been positive despite some initial challenges.

2 weeks ago

check_circle

Verified Customer

star star star star star

Virginia

I've been with this service for years and their online software has improved significantly. I haven't needed customer support much, but when I had a serious refrigerator issue, they offered a sensible credit towards a new one. Initially, the contractors sent for repairs weren't great, but now that they're using Best, I'm completely satisfied with the service.

2 weeks ago

check_circle

Verified Customer

star star star star star

John

I've had a decent experience with the warranty service, as they handle calls well and are better than others I've tried. However, there was a delay in getting someone to address my plumbing issue, which was a bit frustrating. I'm currently using the warranty for my refrigerator, and while they were responsive, finding a technician took longer than expected.

2 weeks ago

check_circle

Verified Customer

star star star star star

Diana

My experience with customer service has been frustrating. I've had multiple technicians visit for unresolved issues, and communication has been poor. Even after several attempts, my oven still doesn't work properly, and my boiler is now acting up too. It feels like the follow-up is lacking, leaving me uncertain about the repairs. Overall, I'm disappointed with the service.

2 weeks ago

check_circle

Verified Customer

star star star star star

Buddy

I had a positive experience with customer support when they repaired my refrigerator's ice maker. However, I faced issues with my warranty claim for my washer. The process took a long time, and I ended up spending more on a rental while waiting for the reimbursement. Communication could be improved, as I had to ask for clarification during the call.

2 weeks ago

check_circle

Verified Customer

star star star star star

Joy

I was really impressed with their quick response when I called about an electrical outlet issue. The technician fixed it efficiently, and they also addressed a plumbing problem later on. I've used their online claim system a couple of times, and it's been seamless—quick notifications and updates every step of the way. Overall, I'm very happy with their service!

2 weeks ago

check_circle

Verified Customer

star star star star star

Gloria Valles

I've been with this service for several years. Initially, their online software was poor, but it's improved significantly, making it easy to resolve issues without needing customer service. I've had mixed experiences with contractors in the past, but now that they're using Best, I'm completely satisfied with the service, especially after recent repairs.

2 weeks ago

check_circle

Verified Customer

star star star star star

Arthur

I had a great experience with the service. They were prompt, courteous, and professional. The technician diagnosed my refrigerator issue quickly and ordered the necessary parts, returning to fix it in no time. I also had a smooth experience with my washing machine repair; they dispatched someone promptly and communicated well. Overall, very satisfied!

2 weeks ago

check_circle

Verified Customer

star star star star star

Patricia

I had issues with my heating and air system and wasn't sure if it was duct work or the heat pump, so I called for help but ended up paying out of pocket. When my freezer broke, they sent someone quickly, but it was beyond repair and needed replacing. Overall, my experience was mixed; quick response for the freezer, but I faced challenges with the heating system.

2 weeks ago

check_circle

Verified Customer

star star star star star

Marycatherine

I had a frustrating experience with the service. Initially, I rated it poorly due to delays in getting someone to fix my HVAC system, despite multiple calls. However, once they finally addressed the issue, it was resolved quickly. I also had a minor issue with my kitchen lights, but I was too exhausted from work to discuss it further. Overall, the service improved, but the wait was tiresome.

2 weeks ago

check_circle

Verified Customer

star star star star star

Linda

I had a great experience with the service. The technician diagnosed the issue promptly and ordered the necessary parts, returning within a couple of days to complete the repair. They also followed up to ensure everything was working well. When my washing machine broke, they dispatched someone quickly, and the repair was handled smoothly. Highly recommend!

2 weeks ago

check_circle

Verified Customer

star star star star star

Catherine

I had a positive experience with the service; they were professional and arrived on time, even waiting a bit for me. However, I was disappointed when they denied my claim for a floodlight bulb change, which cost me. I also had to use my warranty for a running toilet, and they responded promptly after a few days. Overall, mixed feelings about the service.

2 weeks ago

check_circle

Verified Customer

star star star star star

Charlie

I had some issues with my appliance, and when I reached out for help, the representative was very responsive. They repeated my questions to ensure clarity, and I appreciated that. A technician was sent out promptly, and they did an excellent job fixing my kitchen range. Overall, I was satisfied with the service and the quick resolution to my problems.

2 weeks ago

check_circle

Verified Customer

star star star star star

Peggy

I found it really easy to contact support and schedule my claim. The technician was professional and ensured everything was working before leaving. I used the service for rekeying my home, which was a quick and simple process. I also sought help for a pool leak, and the pool company provided valuable information to prevent future issues. Overall, my experience has been positive with no problems.

2 weeks ago

check_circle

Verified Customer

star star star star star

John

I had a frustrating experience with Choice Home Warranty. I had to call multiple times for a single issue; my service request was declined initially due to an incorrect model number. After correcting it, a technician finally came out, but all it took was tightening a nut. However, when they did fix appliances, it was done promptly. Overall, the process was time-consuming and needed improvement.

2 weeks ago

check_circle

Verified Customer

star star star star star

Anonymously

I've had mixed experiences with my home warranty service. Sometimes I get different answers from representatives, which can be frustrating. I learned the hard way about maintenance requirements when my HVAC wasn't covered due to lack of upkeep. However, claims are usually handled quickly, and I've had positive experiences with repairs, like my stove and garbage disposal. Overall, it's been a bit hit or miss.

2 weeks ago

check_circle

Verified Customer

star star star star star_border

Lynn

I think Home warranties are a great idea. The problem is when you have to wait for extended periods of time to get parts are have things fixed. I put in a request for a dishwasher repair back on 3/16/25. The repairman came to the house on 3/24 only to tell us he had to order the part. After I called several times someone finally got back to me 4/7 and I finally got the repair 4/9. The excuse was they couldn't get the part from the manufacturer but that didn't excuse them from not communicating with me for 15 days. The repair man was courteous and professional. He completed the job when he arrived with the part on 4/9/25.

3 weeks ago

check_circle

Verified Customer

star star star star star

UT NGUYEN

Overall Good I just have only one issue and would like to bring it up: Recently we did have one issue with the shower faucet leaked ; filed claim have plumbing co came .. I told him the shower catridge issue might need to replace .after technician dudvgssed with co and he worked with CHW then CHW tọc me I ll have to pay $800.00 to replace the main valve..I said No …. And asked to have second opinion but CHW didn’t …i then hire the local hàndy man plumber to purchased the shower catridge and replaced the old one …cost total $175.00!…..I never have any issue in the past til this time….is this the right practice??? Thanks UT Nguyen

1 month ago

check_circle

Verified Customer

star star star star star

Linda

Fantastic service! Thank you Choice for making it fast and easy to file, schedule and complete my garbage disposal repair. Tech was super professional. Thank you! -Linda

2 days ago

check_circle

Verified Customer

star star star_border star_border star_border

Shannon

Still waiting for them to repair my heat exchanger and Ac at my home. Even though the Ac company recommended to replace the furnace, due to labor cost and the parts being on back order for a un specified time. We have no heat upstairs for over a month. We also paid $ 75 and so far nothing has been done. We had them come out for a dryer repair and the tech didn’t even speak English so with in a couple days the dryer was still making noise and eventually broke again so had to pay another $75 for someone to come and fix it correctly. They have no quality control whatsoever over who takes the jobs and you can’t request a qualified company. Most customers service representatives can barely speak English and don’t understand what they’re doing when you explain to them what’s going on. We have had people show up x2 to do work that wasn’t requested by us do to them misunderstanding what issues we have had with our HVAC.

1 week ago

check_circle

Verified Customer

star star star_border star_border star_border

Edward

The service is primarily via Website, I prefer a more personal touch to do business. The website is unassuming and difficult to manage. There is no assistance or a person to call and ask questions. When a problem is reported, you require way too much information to submit for reimbursement with pictures. Way to difficult. Finally, the actual amount of reimbursement is never enough to cover the actual work order quote. usually less than 50% of the actual cost to conduct business. (no inflation adjustments). Multiple times the technicians have told me that their companies NO Longer work directly for insurance companies.

1 week ago

check_circle

Verified Customer

star star star star star_border

Rippk157

The company you guys picked to repair my refrigerator was AWESOME!! and local so they were able to get my fridge fixed quickly. I do not like how you nickel and dimed me and made me pay for some of the repair. My fridge was broken I thought you were supposed to cover everything, you covered bout 80% of it.

1 week ago

check_circle

Verified Customer

star star star_border star_border star_border

Joseph

After numerous unsolicited calls from Choice Home Warranty offering me a "great deal", I have had enough. I have told 2 different supervisors in a span of 2 weeks about these calls and emails and was told that they would stop. YET, they haven't! I asked the same question: doesn't your computers talk to each other and let you know WHO IS ALREADY a customer? Why am I still getting these calls and emails? It's to the point that I am about to contact my family lawyer and file a harassment suit if this doesn't stop. I've had 2 occasions to use the home warranty. The first was a GREAT experience with the assigned contractor. The second was a total nightmare. 10 days to get a hose that could have been purchased at Home Depot or a local appliance supply store in El Cajon, CA. Anyway, one more call or email and I am done! Let's see what happens now!!!

1 week ago

star star star star star

Carlos Ayala

Dryer has failed, broken heating element/wire almost every year. Yes, it would get fixed. Switched to Choice, now I can add to why it is best rated. Never had any service call, completely taken apart, with multiple tests. Thermostat and a faulty wiring was found. both were replaced along with a new heating element! Also fixed the door latches that at times popped open. Seems like new again!

4 days ago

check_circle

Verified Customer

star star star star star

Monica

Prompt quick response to my most recent claim. My icemaker broke on my refrigerator and repairs were completed within about a week only because they had to order a part. If parts were available to on initial inspection my claim would have been completed within a couple of days. My claim from start to finish was handled very well.

2 weeks ago

check_circle

Verified Customer

star star star star star

Monica

The company and workers were very understanding of or problem. They made a point to take care of the situation in a timely manner. I would definitely recommend Choice Warranty to anyone that’s in need for service with a smile

2 weeks ago

check_circle

Verified Customer

star star star star star

Anonymously

I had a frustrating experience with the garage door repair; after multiple visits, they claimed parts weren't covered and asked for more money. However, my recent furnace replacement was smooth and efficient. Customer support has been reliable for me, but the inconsistency in service quality is concerning.

2 weeks ago

check_circle

Verified Customer

star star star star star_border

Anonymously

Overall, my experience with Choice Warranty has been positive, but there are areas for improvement. Customer service can be slow, especially when trying to reach a vendor I already know. I appreciate the vendors in their network, but the response time could be quicker. Additionally, there have been some policy ambiguities regarding coverage that caused confusion. However, I still value their service over my previous warranty company.

2 weeks ago

check_circle

Verified Customer

star star star star star

Richard

I had a great experience with their service. Whenever I encountered an issue, they responded quickly and efficiently. My dishwasher broke down, and they sent someone out the next day to fix it. I've also had a couple of refrigerators and a disposal replaced without any hassle. Overall, I'm very satisfied with their prompt and effective support!

2 weeks ago

check_circle

Verified Customer

star star star star star

Robert

I've had a great experience with customer support. They've always been responsive and quick to fix any issues I've had, like a recent furnace replacement that went smoothly. Even when my dishwasher door wouldn't stay closed, they ordered the necessary part and came back promptly to complete the repair. Overall, very satisfied with the service!

2 weeks ago

check_circle

Verified Customer

star star star star star

Roger

I had a great experience when I needed support during a weather storm; help arrived promptly once it was safe. However, I faced some issues with warranty repairs, as they required multiple visits to address an electrical problem with a faulty switch. Overall, the service worked out well in the end.

2 weeks ago

check_circle

Verified Customer

star star star star star

Paula

I've been without my washing machine for a long time and I'm very upset with the lack of communication from the contractor. They seem indifferent to my situation. However, when I had an electrical issue, the technician was polite and explained everything clearly. Overall, my experience with customer service has been disappointing.

2 weeks ago

check_circle

Verified Customer

star star star star star

Brenda

I had a great experience with the service team. They were prompt, courteous, and knowledgeable. Although it took some time to get the necessary part for my dishwasher, the technicians were accommodating and efficient. My appliance is now fixed and working perfectly. Highly recommend their service!

2 weeks ago

check_circle

Verified Customer

star star star star star

Cheryl

I've had a positive experience with customer support. When my dishwasher and dryer broke, they quickly scheduled repairs, and both were fixed in a timely manner. Additionally, when my kitchen sink faucet needed attention, a plumber was sent out to resolve the issue efficiently. Overall, I've encountered no problems with the company.

2 weeks ago

check_circle

Verified Customer

star star star star star

Kay

I found the service to be very helpful when I called with my question. I had an issue with my hot water heater and received a quick response. They promptly arranged for someone to come out and fix the problem. Overall, I was satisfied with the assistance I received.

2 weeks ago

check_circle

Verified Customer

star star star star star

James

I've had great experiences with Choice Warranty. They respond quickly to my repair requests, and their technicians are efficient and knowledgeable. Recently, they fixed my refrigerator and dryer promptly, which left me very satisfied. Their service is reliable, and I appreciate how they take care of my problems.

2 weeks ago

check_circle

Verified Customer

star star star star star

Antonietta

I've had mixed experiences with the service. Technicians aren't always available as quickly as I'd like. Recently, a technician came promptly to replace my ceiling fan, but it still isn't working because he needs to replace the entire fixture and isn't local. I've faced similar delays with other appliances too.

2 weeks ago

check_circle

Verified Customer

star star star star star

Robert

I had a great experience with the service. The technician was prompt and polite, explaining the electrical issue clearly while fixing my outlet. I appreciated the quick follow-up call and the convenient scheduling options. Overall, I couldn't have asked for better customer support!

2 weeks ago

Choice Home Warranty Reviews

Summary of Reviews