Choice Home Warranty: Read 51,362 User Reviews From Real Homeowners

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Featured Review

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Verified Customer

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Jimmie

They've always been right there for us any time we have had to use them. They're very friendly and they're just very very professional. I used it recently on my air conditioner. My experience with the guy they sent out was awesome. He addressed the problem immediately, no questions asked. He took care of the problem with no issues. Every time they have sent someone out, they've just been very professional and have addressed the problem immediately.

6 years ago

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Sergio El Paso, TX

Choice responded quickly to my claim (A/C broke down in 104 degree weather) and scheduled service call. The issue I had was the repair company Choice used. The repairman showed up as scheduled and was professional and knew what he was doing. He diagnosed the problem, told me he was going to get approval to repair my A/C and would be back the next day or day after. Three days later, I tried calling repair company for a status but they would answer their phone and their voicemail was full. Send electronic message to Choice and received a response and they scheduled the repairman to come two days later. In all, it took one week for my A/C to be repaired. It was a simple repair - replacing a fan motor. Choice could use a better repair company.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Melissa Carter Leonardtown, MD

Waiting for part but was pleased with our first meeting.

5 years ago

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Verified Customer

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Donovan San Antonio, Texas

1 week ago

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Verified Customer

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Daniel Milford, Ohio

When we call our issues have been received efficiently!! We have the service out quickly. We have had great service for our Whirlpool washer! Our washer was fixed in 8 days, including waiting on the parts!! Great!! Our dryer has more issues, but not Choice Home Warranty’s fault. It is Whirlpool, waiting on the part/s., the drum. Choice Home Warranty has been great to work with- very sincere and concerned about our issues!! Great choice in home warranty!!

2 weeks ago

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Verified Customer

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John Hoover, Alabama

I saw a commercial and called the number and got an immediate response and set up an appointment. I have been meaning to redo my shower for some time and finally went with it. Everyone that was involved was fantastic! The whole process was explained thoroughly and when it became time for the installation everything went smoothly! I was absolutely delighted with my new shower! I would and have recommended this company and everyone involved to everyone that I know! Laurence F., to Megan, to Simon my heart felt thanks!!!

2 weeks ago

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Verified Customer

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Michael Dallas, Texas

I like the service that they said they would provide with the exception that I think the whole process took too long. I had to wait a week for someone to come and check what was wrong with my washer, then another week for the needed parts to come in then another week for the technician to come and repair my washer. I was so glad that if it took that long to take care of a break down that it wasn’t my air conditioner, refrigerator, or freezer.

3 weeks ago

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Verified Customer

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Clyde Levelland, Texas

The technican that worked on my water heater was good but I think he is stretched thin and I think that choice home warranty relies on this one guy to answer all calls, i may be wrong but appears that way. The technician brought wrong thermostat but he made it work and said he would order the right one and install but haven't seen or heard from him in over 3 weeks, water heater working fine and no complaints.

3 weeks ago

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Verified Customer

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Lorie Manassas, Virginia

I’ve had use it a few times and especially when my electrical went out my kitchen they technician was excellent and he was able to get approval right away and fix it and I want to have continued service such as that and to have people argue with me and try to turn my claim down like what happened to me with a plumber he asked me if I maintained my plumbing. I mean, I had remodeled my bathroom, but I do not know about maintaining plumbing.

3 weeks ago

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Verified Customer

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Florence Cleveland, Ohio

CMW was recommended Aarp so we decided to give it a try. We are both retired. We are very pleased with the service. Our two recent claims, first time we needed help, were handled quickly and efficiently and the service professionals were top notch professionals, intelligent, and very thorough and informative. Our total experience was excellent! Thank you Choice Home Warranty.

3 weeks ago

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Verified Customer

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Delores Pittsboro, North Carolina

We had been thoroughly happy with Choice Hone Warranty until our last experience which started when I put in a claim as our garbage disposal was leaking. It took over one week for a new one to be installed. I called numerous times to find out what was going on and put on hold with will be notified to pick up. Each time it said to pick up it automatically went to voice mail and I had to start all over and then I finally got a notice the new garbage disposal would be installed Friday from 11 to 8 pm. No show. Monday arriving at 11:37 am. Another no show. On Tuesday I received a call from the plumbing company and they said they never sent those msgs and they had to be generated from Choice. Finally Wednesday the plumber came and in 15 minutes we had a new garbage disposal.

3 weeks ago

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Verified Customer

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Cassandra Orlando, Florida

I have a 3 year contract. I was misled to believe that by choosing Septic System it covered the tank and drain field. That is what a septic system is by definition. I should have chosen septic tank to get my tank pumped. The process was a mess. Long story short I ended up paying for the entire pumping of the tank. They do not cover drain fields. I now have to wait for Choice Home Warranty to reimburse me almost $500. I’m praying that they do not let me down. If I end up not getting the full amount I am going to cancel my contract and just keep putting money away to save for incidents that may happen. I did have a lot of confidence in this company. Now my confidence is wavering

3 weeks ago

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Verified Customer

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Marilyn Richmond, Virginia

Heard good feedback about CHW and decided to try them. Had policy for a year before using due to my air conditioning. Contacting CHW was easy through online. Appointment was set and dispatched very quickly. I was very happy due to the 90° weather. All was a smooth process and I plan on keeping my policy with them. I recommend CHW for all your needs for home service. Keep up the good work.

4 weeks ago

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Verified Customer

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Mary Budd, Illinois

I’ve been paying for years and finally needed to use the coverage and I’ve been very pleased. First the professional technician fixed my 20 year old refrigerator. Next my dishwasher broke down and a Lowe’s gift card was issued to me for about half the cost of a new one. Next my washing machine lid wouldn’t stay open and the hinges were no longer available so now I’m waiting for my actual Lowe’s gift card to be issued. This is unfortunately taking longer than my other issues and I’m still waiting for the replacement gift card. My only complaint is that the monthly price increased twice within this year and I was never notified. Now that concerns me.

1 month ago

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Verified Customer

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Peggy Rockingham, North Carolina

You think why not all warranty companies are the same and then you find out that that statement is wrong they are not all the same I've tried several before I signed up with choice and I'm glad I did sign up with choice because they were better than all the other ones that we're bugging me on the phone all the time to sign up. One company told me after they took my money that they didn't have anybody in my area they wanted me to go shopping to find somebody to fix the problem and then the other company wanted me to pay the company that I found the full price and they would reimburse me for the work that was done, I said no thanks that's not what I signed up for and canceled with them. Next was choice what a difference choice made .... and I'm very happy with them.

1 month ago

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Verified Customer

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Laurene Breitkreutz Houston, Texas

Had never use such a service before but took a chance and joined. My first incidence of using- water heater was leaking. It was still in warranty from before I signed with Choice. The leak stemmed from a manufacturer issue but the tech Choice sent was knowledgeable and had the part on his truck and the fee was a flat fee. Since then, we had a plugged drain line from AC. Not an issue for Choice. We were charged for 2 people and a lot of time as the plumbing company sent someone who was NOT knowledgeable and we were charged $325 for what should have been to blow the clog out which maybe should be $175.00 max. They just lost a customer.

1 month ago

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Verified Customer

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Anna Martinez San Antonio, Texas

I loved the way they put l respond to claims and supervisors are great at following up. Thank you Dielliavissia and Tamika who helped me worth my claim. They are an amazing party of the team.

1 week ago

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Verified Customer

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Diane Birmingham, Alabama

CHW is absolutely the BEST! I read their reviews and they did not disappoint! The servicemen from AB AC in Tuscaloosa came on time and did a phenomenal job! Ty CHW for cooling me off in 103degrees of heat! I am still cool and happy to my soul! CHW is the BEST!👏🏾❤️👏🏾😘😘😘

2 weeks ago

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Verified Customer

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Kathleen Norfolk, Virginia

First off the price per month is great!With my 1st claim I'm having issues getting my washer fixed. The young man came out, I paid him the $100, he diagnosed the problem, got the approval from CHW, I had to cancel the on the repair date, he said he was coming on another date and I aid ok, but I haven't heard from CHW. I haven't heard a word from him since. I even called customer service and they said they are working to resolve the issue. Still haven't heard anything about it from them.

2 weeks ago

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Verified Customer

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Sandy Birmingham, Alabama

I have the BEST REP EVER!!!!!Her name is Christina W she is the Huntsville Alabama and surrounding area. I am a real estate agent in Huntsville and she gets all of my warranties. In fact I have one myself. I love it and I have never had any problems. The BEST WARRANTY EVER!!!I HIGHLY RECOMMEND IT

2 weeks ago

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Verified Customer

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Janice Gastonia, North Carolina

My dryer door fell off. They sent a repairman. He had to order a new door and other parts. When they came in, he came back and installed them. It was a good experience that probably would have cost me about $800 if I had not had CHW on my side. Total cost was $100. What a relief that was.

2 weeks ago

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Verified Customer

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Janice Stilts Farmingdale, New York

Hello. I’ve never had a problem with Choice until now. In August I called regarding a plumbing issue. You charged me the usual $75 charge. A day or so later I recd a call from Rocco Construction who came out and fixed my problem. They charged me an additional $75 fee. The first $75 fee was to be credited to my credit card. When I recd my bill, the first fee was not credited. The bill was for $150. I called Choice. They indicated it was credited. That I would have to contact my credit card company. I did. They indicated there was no credit, that I would have to contest it. I am not happy with Choice st the moment.

2 weeks ago

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Verified Customer

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Desiree Glencamp Sandy Springs, Georgia

They are fast. They are very thorough. They get contractors sent out to you in a timely fashion. Your out-of-pocket expense is not as much. They listen to your needs and will do their best to help you. I left a different home warranty company for them and I made the best decision going with choice.

2 weeks ago

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Verified Customer

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Dolores Phoenix, Arizona

The repair person came out and assessed the issue, my water heater was replaced. The washer/dryer call it was working but vent required to be cleaned. I had the vent cleaned which could have been a serious safety issue if I did not know that it required to be cleaned.

2 weeks ago

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Verified Customer

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Edwin Alpharetta, Georgia

My units both went out at the same time and they dispatched a very helpful company that quickly repaired 1 unit and ordered the replacement parts for the other. Once replacement part arrived, it was promptly replaced. Great job!!

3 weeks ago

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Verified Customer

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Sandra Fairfax, Virginia

I chose to work with Choice Home Warranty based on reputation. Service was good and my plumbing problem was resolved for the most part. Only problem is I now have to buy a new handle because the handle has to be held a long time when flushing in order for the toilet to flush. I am pleased with Choice Home Warranty overall.

3 weeks ago

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Verified Customer

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Melinda Norcross, Georgia

I have had a home warranty with Choice Home Warranty for many years and several homes. They have always been very prompt with my claim as they are with follow-ups to make sure my issue has been resolved. I recommend them to all homeowners.

3 weeks ago

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Verified Customer

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Rey West Point, Georgia

They worked fast to get me a technician to look at my washer. It was determined that the washer was not serviceable. My only issues and reason I gave them a four star review versus a five star was that they gave me a gift card to Lowe’s instead of cash or a visa gift card for the money amount but other than that fast and easily able to get the claim in.

3 weeks ago

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Verified Customer

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Jotty Bakersfield, California

When my washing machine broke down they were quick to respond. The repair man couldn’t fix it due to the age of the machine and parts unavailable. Choice replaced my machine without question. I was very happy with the outcome.

3 weeks ago

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Verified Customer

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Cynthia Nampa, Idaho

I am very happy with the entire process of submitting a claim through the repair of my garage refrigerator. The repairman had to search for a part because our refrigerator was twelve years old and he found it! Thank you Choice Home Warranty!

3 weeks ago

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Verified Customer

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Gloria Beverly Hills, California

I've had two seperate claims in three months. Choice was responsive and referred the work orders to service companies that were prompt, professional and knowledgeable. I am happy with Choice after changing from another well known company that was horrible. So glad I changed.

3 weeks ago

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Verified Customer

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Jesse Sandy Springs, Georgia

The customer service reps were very accommodating. I think the entire experience would have been perfect if I had one service provider. I had two HVAC claims on a purchased home simultaneously and separate providers were assigned. It created some communication issues and likely delayed the response time to resolve the issue. All other contact with providers and customer service was excellent.

3 weeks ago

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Verified Customer

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Millie Sanger, California

Choice cannot seem to find reliable repair service. It reached 95° in my home because my a/c went out. I had to wait THREE WEEKS before a repair person showed up. I was so sick I ended in the ER in serious condition. The a/c had a "band-aid" put on and told I would have to call before it got too cold to have the heat fixed. Rep I tried talking to had a smart mouth and talked down to me when it was not deserved. I am considering going back to my previous company where I was spoke to with respect. Also, they could get items repaired. So disappointed that your company is rated so high and I cannot get a simple, necessary repair.

3 weeks ago

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Verified Customer

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Marsha Phoenix, Arizona

Our ice maker broke down and they sent out two repair men the next day and they ordered the parts for our frig . The parts came and were installed and the ice maker is working again like new! We are very happy with the service.

3 weeks ago

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Verified Customer

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Paul Southampton Township, New Jersey

Choice on warranty has always been very reputable for me. The one problem I had this time was that I wasn't notified in advance phone text that the time I expected was changed from 12 noon to 8:00 AM. The vendor didn't contact me in the morning to confirm the appointment and I didn't receive a call from the technician several hours later. This causes some disruption to my schedule as to whether the appointment was confirmed. The technician was very professional and willing to share his thoughts on the repair. The repair was reasonably quick and there was no clean up.

3 weeks ago

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Verified Customer

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Joe San Diego, California

The technician the sent was on time had the parts to fix my dryer the last company I had would not have the parts they would have to order them that would take a week to ten days to get them and then they would have to schedule the technician and that would be another week it’s nice to work with a company that has great customer service.

3 weeks ago

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Verified Customer

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Tonya Slidell, Louisiana

I loved the service tech who was sent out to check my washing machine. The buyout process was easy too but there are two things that I DO NOT like. First is the fact that it took from August 12 to September 1 for my Lowe's e-gift card to be issued to me. I needed a new machine then, not three weeks later. Second is the fact that I had no say in the payment method or what business I had to buy a new washing machine from. The nearest Lowe's to me is over 70 miles away. I know I could order online but then I have to pay a delivery fee. I would rather support local businesses.

3 weeks ago

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Verified Customer

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Ruben New York, New York

so far everything we put a claim for has been either repaired or replaced except, AC unit. The evaporator coil is leaking freon. so I have to call you all to come and refill it with freon. The freon is going to leak again. so I need the evaporator coil replace on my Home AC unit ASAP. Thank You Ruben Hernandez

3 weeks ago

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Verified Customer

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Michael Chester, New York

I had another company as my warranty for my house. After they continued to raise the price of the service, I just couldn't afford it anymore. I shopped around and read reviews to find out Choice has the best reviews and about half the cost with a lower deductible too

3 weeks ago

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Verified Customer

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Tracy Winston-Salem, North Carolina

I've been with choice home warranty for a few years now , i love the service that i have received so far. the technician that was sent out for my repairs was knowledgeable and resolved my issue in a timely matter. i would recommend this company to others.

3 weeks ago

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Verified Customer

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Rick Denver, Colorado

They paid for my AC repair less the deductible I chose when I took my plan. Could not have been more pleased that they paid with no issues. Did not like the fact that it was all touch tones and recordings or online to file your claim and to get the repair scheduled was more days out then I felt it should’ve been for the middle of summer. Maybe they need to put more vendors on.

4 weeks ago

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Verified Customer

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Anne Orlando, Florida

Choice Home Warranty stands out as one of the top companies in the industry. Whenever you file a claim, they promptly dispatch someone to assist you. Their attentiveness to your needs is truly commendable. I am thoroughly satisfied with the exceptional service provided by Choice Home Warranty.

4 weeks ago

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Verified Customer

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Kathy Cairo, Georgia

I've had a few claims. I am basically happy. I believe the monthly charge is a little pricey but I must admit I haven't ever did any comparisons. Idofrustrated when I can't reach the people that are actually being sent to do the fixing. I

4 weeks ago

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Verified Customer

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Keven Whelchel Van Horn, Texas

When calling the agent Rebecca S., she was concerned with our issues and acted immediately on it! Where we live they sent out a repair person from LG company and he replaced the part the was still under warranty without any questions!

4 weeks ago

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Verified Customer

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Rosie Poree-Hogin Wimauma, Florida

This is one of the best decisions we could have made. After purchasing our home, we took out a Choice Home Warranty policy. Best decision we could have made. We've had 3 claims: the washer, the air conditioner, and the dryer. We placed the call and explained the problem. Someone was out within a day or two. The repair person was in and out and fixed the problem in under an hour. It was only $65.00 for each claim. Choice Home Warranty was a happy camper, and we were a very happy camper. Do yourself a favor and purchase the Warranty.

1 month ago

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Verified Customer

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Rosanna Jacksonville, Florida

I have been a Choice since 11/2025 . I am a little disappointed in the first claim for garage door spring. The warranty leaves out charges that are necessary to fix the door. They only paid for the one spring (I have 2 springs) not the balancing and adjusting of the spring in order to work correctly. So I had to pay for a second spring to make sure it wasn’t going to break anytime soon. So my garage door cost me not only my service fee of$75 but additional $300 and that was after a $50 discount. Now I have a freezer that went out 12 days ago and it is supposed to be repaired first of next week. I hope in the future that there will be not be charges that are not fully explained in the warranty.

1 month ago

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Verified Customer

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Rosie Albuquerque, New Mexico

When I called for service they immediately sent out an LG technician. He checked it out when he came out and told me the motor was dead and the fridge could not be repaired. They sent their report to Choice. Choice sent me a letter asking if I wanted to accept $816.00 for a replacement. I responded that I would accept that. They said they would send me an ecard for Lowes and I could just go there and get it. Needless to say very easy and simple to do. I would definitely recommend Choice Home Warranty to all.

1 month ago

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Verified Customer

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Douglas Palm Desert, California

My dryer could not be repaired and after many discussions, all I was offered was approximately $350 debit card from Loews for a replacement. I went to the Loews web site and there was not a single comparable dryer for under $1000! After the $100 for my visit cost for something that could NOT be fixed I had a net of $250 to buy a comparable dryer that cost over $1000. I was basically told to take it or leave it. I’ve been happy with the warranty program up to this point, but this was disappointing and ridiculous. I have recommended Choice to a number of people but t won’t be doing that in the future. I am a very long term and high dollar member of Costco and switched to Choice because of the great customer service of Costco. Maybe Choice should study Costco’s customer service. I will send a copy of this to Costco. Thank you, Doug T.

1 month ago

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Verified Customer

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Paul//CindLou Benton, Kentucky

I chose Choice Home Warranty because it seemed to be an excellent value. After the waiting period was over, the garage door opener stopped working. I called CHW and asked if garage door openers were covered. The answer was yes, file a claim. I did. In less than 24 hours, CHW responded and found a door company to diagnose the problem. The company sent their report to CHW. CHW that the opener needed to be replaced and authorized the company to replace the opener. The new opener is working after only 3 days from my call to CHW.

1 month ago

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Verified Customer

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Joanne Meriden, Connecticut

Soon after my renters moved in, the washer broke. It wouldn’t spin out the water. Choice sent a repairman to fix it- the first sent said it wasn’t repairable, but the second technician - directly from Whirlpool- noticed the door latch was broken and fixed it during his initial visit. Thankfully, it was fixed to my renters’ satisfaction Good response from Choice to send an expert.

1 month ago

Choice Home Warranty Reviews

Summary of Reviews