2-10 Home Buyers Warranty: Read 4,054 User Reviews From Real Homeowners

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Verified Customer

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Efrain Ortiz

Called never got no where. No solutions to customer problems, agents don't listen to customers at all.

2 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Efrain Ortiz, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Casey Tucson, AZ

Worse customer service experience I have ever had

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Casey, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Verified Customer

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Mohammad Ajgor Woodbridge, VA

Very poor and unprofessional customer service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mohammad, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Verified Customer

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Justin Kern Orlando, FL

Terrible service providers that never fix the issues

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Justin, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Verified Customer

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Larry Beck Humble, TX

Because, of claims management and customer service policies

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Larry, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 30th, 2022

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Verified Customer

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Sarah Caraway Asheville, NC

Have left my refrigerator not working over 2 months

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sarah, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 22nd, 2022

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Verified Customer

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Meredith McKinney Woodbridge, VA

Awful customer service. I will NOT renew with 2-10.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Meredith, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Verified Customer

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Kerry de la Vega Huntersville, NC

No way to contact 2-10 by phone. Sure would make it easier

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kerry, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Verified Customer

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Judith Zickl Ponte Vedra Beach, FL

Still waiting for repair reported 04-29-22

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Judith, we're sorry to hear about the delay you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 22nd, 2022

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Verified Customer

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Wendy beech Fredericksburg, VA

you don't cover anything and find reasons to deny

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Wendy, we're sorry to hear how you feel. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

May. 12th, 2022

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Verified Customer

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Sarah Little Rock, AR

Horrible service. Went a month without heat.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sarah, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Verified Customer

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Marge Owen

It took to long to get parts for broken dishwasher

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Marge, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Makenna Gates

I am very unhappy with the service I am receiving

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Makenna, we're sorry to see we earned a poor rating from you. We're not sure what lead to this rating but we're happy to learn. If you're interested in discussing the details surrounding this review, or if we can do anything to repair your experience, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to assist in any way we can.

Apr. 11th, 2022

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Verified Customer

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James Wiley Atlanta, GA

Slow reimbursements and limited services

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Verified Customer

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Julie Johnston Tucson, AZ

Horrible unavailable useless "customer" service

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Julie, we're sorry to see we earned a poor rating from you. We're not sure what lead to this rating but we're happy to learn. If you're interested in discussing the details surrounding this review, or if we can do anything to repair your experience, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to assist in any way we can.

Mar. 17th, 2022

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Verified Customer

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Stephanie Piper Omaha, NE

Can't get through to customer service. Ever.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stephanie, thank you for sharing. We are aware, and apologize, for our extended hold times. We are working tirelessly to resolve this issue. We highly recommend using our homeowner portal to place claims, check status updates, etc. We appreciate your patience and understanding while we work through this and hope you’ll take advantage of the self-service options available through our homeowner portal found at 2-10 .com/sign-in/”

Feb. 1st, 2022

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Verified Customer

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Bethany R Jones Phoenix, AZ

Available contractors are insufficient! We have 2 properties covered in 2 different states and we have yet to have a smooth experience where the needed repair is covered and repaired in a timely manner. We have had to use out of network contractors several times, requiring a huge amount of time and effort on our part for scheduling and requesting reimbursement. Additionally, the customer service experience has been terrible. I was hung up on by a "supervisor". Reps are impatient, not helpful, push off responsibility, and are not invested in the customer outcome. Too many cooks in the kitchen.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bethany, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. If you have any outstanding issues, feel free to send us a private message with your service address and we'll be happy to assist in any way we can.

Oct. 6th, 2021

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Verified Customer

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CONNIE SUMMERS Colbert, GA

give you runaround and don't want to pay

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Connie, we're sorry to hear you feel this way. If you experiencing and outstanding issue, please send us a private message with your service address and we'll gladly help get it resolved in any way we can.

Oct. 6th, 2021

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Verified Customer

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Sheila Warewilson Stockbridge, GA

Poor customer service would not recommend 2-10 to anyone

3 years ago

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Verified Customer

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Craig Zampa Brighton, MI

Unclear processes, slow follow up, poor coverage.

3 years ago

Reply from 2-10 Home Buyers Warranty

We’re sorry and embarrassed that you didn’t receive the assistance you expected. We’re already working to fix the issue and make it right.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We understand you’re upset, and we want to try to fix it. You’ve trusted us to protect your home, and we want to earn that trust back.

Mar. 11th, 2021

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Verified Customer

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Christina Warden Tacoma, WA

Not timely with repairs, not communicative of our options

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christina , we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Verified Customer

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Delois Gainey Wilmington, NC

Too long of wait for repairs, disappointed

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Delois, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Verified Customer

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Catherine Dayton, OH

Poor or unresponsive customer service and copay is too high

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Catherine, we’re sorry and embarrassed that you didn’t receive the assistance you expected. If you’d like, someone from our escalation team can contact you at your convenience.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We understand you’re upset, and we want to try to fix it. You’ve trusted us to protect your home, and we want to earn that trust back.

Mar. 10th, 2021

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Verified Customer

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Smith Jacksonville Beach, FL

Nothing is ever covered! They pick lazy companies

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Smith, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Feb. 9th, 2021

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Verified Customer

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Gayle Manning Fernandina Beach, FL

Very difficult to work with and hard to talk to anyone no

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gayle Manning, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerwarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 8th, 2021

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Verified Customer

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Shannon Morgen Lawrenceville, GA

VERY unsatisfied. 1 customer service, not worth the money.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Shannon Morgen, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 8th, 2021

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Alban Dudley Locust Dale, VA

Ease in claims and friendly staff. Price of coverage

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Alban Dudley, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 26th, 2023

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Verified Customer

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Tracy GA

I have made multiple calls regarding a refund for a bad repair of my $75.00. Still have not received it

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tracy, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 29th, 2023

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Cindy Rockwall, TX

First couple years were great. Then they almost doubled my monthly premium.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Cindy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 29th, 2023

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Verified Customer

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Ginger Loehrs Leland, NC

The people that came , when they eventually came we’re good but

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ginger Loehrs, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Verified Customer

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Kitrell Columbia, SC

I have not received my referral gift card nor the person referred.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kitrell, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 16th, 2023

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Ron Rizzardi

Talking too long to get my heater fixed. Literally has been 2 months

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ron Rizzardi, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 10th, 2023

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KT Omaha, NE

Pretty easy to use online but covered items are not clear.

5 years ago

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Arthur H Perris, CA

keep the customer informed, shorter service window

6 years ago

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Alma Bejarano Fresno, CA

I really appreciate the helpful and courteous assistance every time I call in to request a repair.

6 years ago

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Nmb customer Red Springs, NC

Good customer service Good for home purchases !

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Nmb customer, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 25th, 2023

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Vguanti Myrtle Beach, SC

Respectful courteous customer service reps!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Vguanti, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 7th, 2023

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Christine Ramos Kingston, GA

Prices keep rising, uhhh - not sure if worth keeping. not seeing the value anymore

1 year ago Edited August 8, 2023

Reply from 2-10 Home Buyers Warranty

Hi Christine Ramos, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2023

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lozeerose San Antonio, TX

2-10 was always prompt and good to work with.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lozeerose, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 21st, 2021

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Dylan Findlay South Jordan, UT

Not impressed by this home warranty. It did not cover anything and then they wanted me to pay a ton of money to renew it. Total waste of money!

6 years ago

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Deborah Bastien Guyton, GA

Complete waste of time. They only cover the structure nothing else.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Deborah, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Apr. 15th, 2021

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jon knutson Isanti, MN

fraud out of date vendors that are not approved. I think this whole service is not as advertised

5 years ago

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Leslie West Jordan, UT

Not impressed by the amount of things this warranty DIDN’T cover. Not worth the money.

6 years ago Edited September 14, 2021

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Verified Customer

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Maatthew Arvada, CO

They ripped us off for a permit for a water heater and charged us $17.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Maatthew, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Verified Customer

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Aaron C. Saint Augustine, FL

Great service overall and easy to call in or submit online for a work order. My one issue is simple: I have a trusted A/C company which services my A/C every 6 months, they are on the list of 2-10 contractors (2-10 actually dispatched them out years ago and we’ve kept them ever since), however, when I submit new service requests, that will not allow me to use the ONE company which I trust. I dropped 2-10 on my other properties because of this issue… fix it please… I keep using every platform to effect change and no one is listening. Other home warrant companies provide this option.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Aaron C., we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 22nd, 2023

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Thomas Lombard, IL

I didn’t have a furnace for 8 months. Unacceptable. Embarrassing.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Thomas, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2023

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edward kubas Pennsville, NJ

NOT AS HELPFUL AS I THOUGHT IT WOULD BE....NOT AS ALL HELPFUL

5 years ago

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Samantha Gardner Phenix City, AL

It was great plan until they decided not to renew our service agreement.

5 years ago

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Brooke Bridgeton, MO

They don’t resolve complaints. I would give 0 stars if I could.

6 years ago

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Verified Customer

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Ginny D Jacksonville, FL

Three different companies assigned and none have called me

1 year ago Edited May 15, 2023

Reply from 2-10 Home Buyers Warranty

Hi Ginny D, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 20th, 2023

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