2-10 Home Buyers Warranty: Read 4,133 User Reviews From Real Homeowners

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Verified Customer

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Daughn Silar Cincinnati, OH

Hard to get contractors at times in the past.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daughn, thank you for your your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Verified Customer

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Robert R Barlow Southport, NC

Bad commutations. poor service and bad customer service reps.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're sorry to hear you feel that way. What you've described is not the experience we aim to provide. If you are in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 16th, 2022

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Verified Customer

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Humphreys Munai Dallas, GA

Slow to respond and failure to document all interactions costing me money

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Humphreys, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide. We would like to investigate your experience and see if there is anything we can do to repair our reputation with you. You put your trust in us and we want to earn that trust back. If you're willing, please send us a private message at facebook. com/210HomeBuyersWarranty

Dec. 15th, 2021

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Verified Customer

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Clay Denver, CO

Nearly impossible to get in touch with, unreliable on reimbursements

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Clay, we're sorry to hear you feel that way. If you are still in need of assistance, please send us a private message with your service address, and we'd be happy to review your claim and help you get this resolved.

Oct. 5th, 2021

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Verified Customer

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Blanca Luna Tucson, AZ

I have a pending service request open since June and no follow up as of yet

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Blanca, we're sorry to hear about your unresolved service request. If you will send us a private message with your service address, we'll be happy to help get your claim resolved.

Oct. 6th, 2021

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Verified Customer

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Cody Gantz Weaver, AL

No calls, no communication over anything, lack of care for clients

3 years ago

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Andrew Realon Springfield, VA

Bad customer service, terrible phone system and wait times

3 years ago

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andres.garcia Atlanta, GA

Bad experiences and no follow up to issues.

3 years ago

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Charity Drewry Matthews, NC

Incredibly slow on responding to requests and actually getting things done.

3 years ago

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Kris Gilbert Warrenton, VA

They are very slow at getting you help and don't pay for hardly anything

3 years ago

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Alex Newberry, FL

Doesn't pay claims, liars, no one follows up, long wait times

3 years ago

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Christopher Brennan Virginia Beach, VA

It took over three and a half weeks to get my hot water heater fixed.

3 years ago

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Cynthia Nelson Mesa, AZ

Process More stressful than ever, and on hold for very long time

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Cynthia, thanks for your review. We’re really sorry about the long hold time you dealt with on our phone system. We hate waiting on hold, too, and we really hate making you wait.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
Thanks for trusting us to protect your home. We’ll do our best to make it more convenient for you next time.

Mar. 25th, 2021

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Verified Customer

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Ashlee Gainesville, GA

Very poor customer service and Terrible experience all together!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ashlee, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homewarrantyreview or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 25th, 2021

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Verified Customer

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Anonymous Schenectady, NY

Cause they’re garbage. They really have no customer service ethic.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 25th, 2021

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Verified Customer

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Jane Doe Braselton, GA

They put on a band-aid. Not correct the problem.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jane, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Verified Customer

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Hatcher Disputanta, VA

Barely cover anything, plumbing company they sent was terrible

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Hatcher, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Mar. 10th, 2021

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Verified Customer

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Curtis Adams Parkville, MD

They use low level vendors. Can never get thru to customer service

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Curtis, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Verified Customer

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Robbie Denver, CO

Customer service is terrible. Responsiveness to client needs is terrible.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robbie, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it. If you’d like, someone from our escalation team can contact you.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 2nd, 2021

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Verified Customer

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Sherry Payne Covington, GA

Service company that was sent out did not know what he was doing

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Sherry, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right, and we hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Feb. 24th, 2021

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Verified Customer

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Alexis Rodriguez Reyes Jacksonville, FL

Contractors some times don't want to do any work.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Alexis Rodriquez Reyes, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Feb. 9th, 2021

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Verified Customer

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Cecil West Palm Beach, FL

Plumbing company not trained. $75.00 and gave 1 advise.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Cecil, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Feb. 8th, 2021

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Verified Customer

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Dee Bazile Humble, TX

The warranty does not cover what was relayed from my builder.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Dee Bazile, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Feb. 8th, 2021

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Regina

Quick response and service during a busy time!

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Regina, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 21st, 2024

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Velma Green Baltimore, MD

I LOVE the company promptness after a claim is filed

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Velma Green, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 1st, 2023

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Paulette King Cypress, TX

I liked everthing about the service I received.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Paulette King, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 29th, 2023

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Randy Haley Cumming, GA

Great service guy who fixed problem quickly.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Randy Haley, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 27th, 2023

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Prudhvi Tampa, FL

Good. It has very positive service and value for money

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Prudhvi, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 21st, 2023

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Olunike Banwo Omaha, NE

I love the responsive and timely manners.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Olunike Banwo, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 9th, 2023

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Diana passafiume Fleming Island, FL

Always helpful! Having this insurance is a piece of mine

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Diana passafiume, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 2nd, 2023

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Timothy Ballard

Very quickly responded and kept me informed of the process

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Timothy Ballard, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 6th, 2023

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Teofilo Velez Hampstead, NC

Great service it is well worth the money

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Teofilo Velez, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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zelon zelon Miami, FL

Easy to file claim. Great customer service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi zelon zelon, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Chris Kohler Jacksonville, FL

Timely and very professional and personable technicians.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Chris Kohler, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 29th, 2023

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Shawn Jackson

Excellent service and great overall experience

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Shawn Jackson, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 25th, 2023

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Rosann Carson Lehigh Acres, FL

Everyone I spoke to was very professional.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Rosann Carson, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 15th, 2023

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Miyako Hennigan GA

Service was quick and amazing customer service!!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Miyako Hennigan, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 28th, 2023

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Scott Barbieri Myrtle Beach, SC

Prompt response and everything taken care in a flash!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Scott Barbieri, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 26th, 2023

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Verified Customer

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Me'Chelle 555 Phenix City, AL

So far prompt and professional repair technicians.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Me'Chelle 555, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 10th, 2023

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Verified Customer

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Forrest Creasy Rogers, AR

Excellent management service, need a larger group of approved service providers

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Forrest Creasy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 10th, 2023

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Verified Customer

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Ellen Bach Knoxville, TN

Easy to contact. Easy to file claim. Fast service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ellen Bach, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 8th, 2023

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Verified Customer

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John Larry Monterey, CA

Great customer service. Reliable and quick response.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi John Larry, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Melissa Clark Louisville, KY

It was very easy to setup and the service was completed in good time.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Melissa Clark, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Verified Customer

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Paul Bryan Canton, GA

Quick response time Service pro communication

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Paul Bryan, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Verified Customer

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Keith Caldwell Evansville, IN

Prompt and effective response to my issue

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Keith Caldwell, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Verified Customer

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Kristen Mooresville, NC

Like the fact that filing a claim is quick & painless.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kristen, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 30th, 2023

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Verified Customer

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Angela M. Darden McDonough, GA

Very Good Service they helped got the Job Done

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Angela M. Darden, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 29th, 2023

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Verified Customer

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Haley Cornelius, NC

I like how easy it is to put in an issue.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Haley, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 29th, 2023

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Verified Customer

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Bill S Callahan, FL

Very responsive and they do what they say they will do.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Bill S, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Verified Customer

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Andrea Mahone Atlanta, GA

Very helpful when problems with certain home appliances occur.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Andrea Mahone, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 16th, 2023

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