Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Jeffrey

I referred a friend to Choice Home warranty and the technician deemed his washing machine needed replaced and you warranted him only 409 dollars for replacement! I can't think of anywhere you can get one for that! I just ask that you treat him right! It puts my reputation on the line being I referred him to you!

5 days ago

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Tammy Holguin

The SA Electronic company was very responsive. They kept me in loop as to when technician was coming and when part was received for dishwasher. I contacted them late today to come back and put springs back on door. Seemed to have been oversight and were removed during repair.

6 days ago

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Verified Customer

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Aaron Edworthy

My dishwasher started to leak and "yell" so I filed a claim and with quick response I had a professional out to my house. Only down fall is the time it took for the part to be ordered/received. Still a small leaking but he will be back out in a few days.

6 days ago

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Verified Customer

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justin allen

I have been ok with Choice Warranty price wise. But their claim approval and denial is crazy. They are big to deny very rarely approve.. But the last time I used them at my rental property they were great...

6 days ago

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Verified Customer

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Andrea

Most things are good customer service is friendly. Trying to get service in my area is difficult but when they finally do find a rep to come they are professional and timely. Although it takes a while. I was out of heat for almost 3 weeks during a very cold snap. I still have not had a microwave and it has been going on since October. They needed to send out a rep who looked at it made his repair details for them a second time to say they will reimburse me for buying a new one. I requested a check and I am still waiting for it.

2 weeks ago

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Verified Customer

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Shepherd

I have been with Choice for more than 10 years and they always respond quickly when I have a problem with my appliances. I also get follow up quickly if the technicians sent did not fix the assigned item. I simply request that they send highly experienced people and not someone doing OJT. I have been satisfied with them keeping my appliances working . They also helped replaced a gas stove and dryer that had served their time. They are easy to work with I do appreciate my associationj with them.

3 weeks ago

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Verified Customer

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Anthony

Hello... Yes i created a Claim .. Policy #: 131168399 Claim #: 317590511 LOCATION: 829B Deal Rd, Monroe Twp But i canceled it within mins and never got my $75 back

5 days ago

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Verified Customer

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Marlene

I think another option to offer: a benefit coverage with your current vendor, perhaps similar to health insurance ie; in network and out of network benefits. I know that my current vendor will prioritize my service call for service within 4 hrs for emergency services

4 weeks ago

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Verified Customer

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Albert Roberts

Fired last warranty company as they had outrageous price increase. I do have an issue with Choice as contract calls for $100 co payment and service provider said nope. $103 is the amount with no prior disclosure of their convince fee add on. I paid the $103 as I want the problem fixed and am still waiting for part to come on. Told it may he as late as Tuesday, which is over a week since reporting and initial diagnosis.

1 month ago

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Verified Customer

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Lance

Overall, average service, but much, much, much better than American Home Shield (a truly dishonest company). At first, the process was quick and professional, and in the end, we received a credit voucher for our washing machine when it couldn't be repaired. However, once the voucher was offered, they didn't provide the electronic credit for around four weeks. I almost rated them 3 stars since I think withholding the payment for that long is egregious.

1 month ago

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Verified Customer

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Crystal

I appreciate that CHW schedules technicians on my behalf. My bigger concern is whether or not the technicians are vetted or not. My last two warranty requests were not fulfilled and were cancelled by the technician - either due to a no-show or a lackluster enthusiasm surrounding the work that needed to be performed. I provided feedback regarding both companies and suggest you removed them both from your bank of available companies going forward.

1 month ago

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Verified Customer

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Ralph

I've had to call Choice Home Warranty twice for service. The first time I needed a new refrigerator, and I had to wait a whole month before I received the gift card for Lowes to purchase another one. Fortunately, I had another refrigerator in the garage, but it was very inconvenient to have to into my garage every time I needed something out of the refrigerator. Plus, I did not like the fact that I was limited to shopping at only one store. My second time was just recently to repair my washing machine. This transaction went very smoothly, however, I don't think the part that the service man fixed was the part that needed replaced. It's still making a lot of noise when it agitates.

2 months ago

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Verified Customer

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Brigette

The monthly price and deductible keeps going up without notifying me. If it goes up any higher I will be looking for another provider.

5 days ago

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Verified Customer

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Patricia Brown

Only used it once and my concern is told technican are local but the plumber was not. Also, didn’t expect a four day wait for him to come.

6 days ago

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Verified Customer

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Michael

Satisfied with the service, quick response from Choice team, and the repairs depend on the contractors Choice sends. Out of the two claims, one vendor was really good and prompt, other was average.

3 weeks ago

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Verified Customer

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Oscar

Service was promptly assigned and acted upon. CHW recommended replacement. I couldn't replace at price offered. Out of pocket for roughly same money. I'm still waiting on check from CHW.

3 weeks ago

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Verified Customer

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Jacqueline Meriwether

Almost always quick fast no problem dispatch. Excellent service with GE technician on dishwasher. Saved me the cost of a whole years Premium on the Choice Warranty.🙋‍♀️🥹

3 weeks ago

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Verified Customer

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Amine

Todo muy bien en el servicio, le doy 4 estrellas por que demoran un mes en enviar una tarjeta de Lowe’s para comprar el electrodoméstico y dan muy poco, estuve mirando en estufas como la mía y voy a tener que poner más dinero.

1 month ago

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Verified Customer

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Craig

Every thing has been good so far but I will reserve judgment until my clothes washer is fixed. Technician came and looked at it in a timely manner and Choice Home Warranty gave him authorization to fix it just haven’t heard anything since .

1 month ago

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Verified Customer

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Daniel

The drain plug in one of my bathrooms broke off, rusted and corroded. I called to make a claim. "We don't cover that" was the response I got. I just paid $513.00 (with senior discount) to get it fixed. I used a plumbing company that Choice Home Warranty uses. It took about 30 minutes. Outrageous!

1 month ago

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Verified Customer

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Janice R Bell

Heard more TV ads. Called about a big rubber tire rim that was held in place by large screws in the outside. Not sure what made it happen. Your company said only handles parts breaking down.I can see it both ways. But that’s why you didn’t get a 5

1 month ago

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Verified Customer

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Carol and John Taylor

I have had excellent service from Choice warranty. They took very good care of me both times I have called. I have no problem with them. I appreciate all their help. They seem to give me the best service out of all the home warranty. I have had I really appreciate their help.

1 month ago

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Verified Customer

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Nina Wooldridge

I called when my heat went out at 39 degrees outside and they put me with a company 5 days out that was inexcusable I called back and the next company they set me up with the same thing I called the company myself and got better redults

1 month ago

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Verified Customer

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Dwight

Well it's hard these days to find people to do things for you in these days and times. And to cut out the hassle of searching for experience people is a task.So to relieve me of the headache of finding a quality repair company l leave it up to Choice Warranty.

1 month ago

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Verified Customer

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John and Ellen Rannells

Annual pricing and service fee fairly reasonable. Update on service was efficient. For certain circumstances like no heat would appreciate faster service. Technician that fixed our furnace was very knowledgeable, efficient and friendly.

1 month ago

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Verified Customer

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Fulvia

Sergio from Sears home services was very good in his job He told me that the furnace is old and AC as well But I can wait until this coming summer to replace both In the meantime is working fine and there is no cormen monoxide coming out of the unit

1 month ago

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Verified Customer

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Fred

Responsive, usually good and knowledgeable contractors. Had only one problem with a plumber who was unable to fix the problem. They replaced him with someone more knowledgeable but we did suffer floor damage due to the delay in changing plumbers. This second and 3rd chance policy needs to change ,

1 month ago

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Verified Customer

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Karen

The warranty provides a simple and relatively inexpensive way for a customer to get a tradesman/ technician to address each specific issue. But the rates paid to the technicians are so low compared to the norm where I live, that you wait weeks, for someone to be located and assigned. They do offer you the chance to find your own technician and get reimbursed. But they offer $100 per hr and the technician rate is 2 or 3 x that so you only actually get a small amount of the repair reimbursed.

2 months ago

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Verified Customer

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Richard Nua, AS

I've had mixed experiences with customer support. Often, I have to wait for a callback, which can be frustrating. The first service visit I scheduled had a lot of miscommunication, but the subsequent visit went smoothly. Recently, I needed a furnace replacement, and I'm still waiting for it to be installed. Overall, it's been a decent experience despite some hiccups.

2 months ago

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Verified Customer

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John Nua, AS

I had a frustrating experience with my home warranty provider. When my air conditioner's circulation motor failed, they initially claimed it wasn't covered due to the manufacturer's warranty. After researching Florida's new law, I had to prove it was expired. They seemed aware of the law but made the process difficult. Despite this, I re-signed for another term, hoping for better service next time.

2 months ago

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Verified Customer

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Art Nua, AS

I had a mixed experience. While the service was generally good, there were delays in getting a technician assigned and a long wait for my water heater replacement during an emergency. They struggled to find parts for my washer and ended up offering a store card that barely covers my expenses. Overall, I’m unhappy with the handling of urgent issues.

2 months ago

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Verified Customer

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Ena Nua, AS

I had a frustrating experience with customer service. While the representative was polite and repeated questions for clarity, I felt my concerns were not addressed effectively. I was denied the assistance I expected, and despite having a warranty, my issue was not resolved in a timely manner. Overall, I was disappointed with the response and service quality.

2 months ago

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Verified Customer

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Mary kirton Wimauma, FL

I had a very frustrating experience with Choice. Communication was poor, and it took far too long to resolve my water heater issue—five days without hot water! Despite making several calls, I felt ignored. Eventually, they offered to reimburse for my own plumber, but the delay was unacceptable. On a positive note, they did respond quickly to a bathroom leak. Overall, my experience has been mixed.

2 months ago

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Verified Customer

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Glenn Nua, AS

I found Choice Home Warranty to be quite responsive when I needed assistance, addressing my dishwasher issue quickly, although I was frustrated about the software update charge. The process for getting a new microwave involved delays and self-installation, which was unfortunate. Overall, their service has been good, but the vendor issues need improvement.

2 months ago

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Verified Customer

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Donald

What I dislike is them taking a plumbers word when the plumber lied and I had to hire another plumber.That was a few weeks ago .Today I have a HVAC technician that gas got to be one of the best technician I have ever dealt with.He was so professional and knowledgeable about his job and explained it so I could understand.If I ever needed a HVAC technician I only want the one I had today.

2 months ago

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Verified Customer

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Gary

In the past I have had issues with Choice Home Warranty they had problems getting a company to accept the claim and come out and fix an appliance, but it seems they are getting much better, they now ask for the information about the appliance, serial # make and model when you make the claim...then send out a repair service for that specific maker, like Whirlpool. Their service seems much faster than in the past.

2 months ago

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Verified Customer

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Christine

Now that I am a senior citizen I wanted to protect my appliances as they are very expensive to repair/replace. I reached out to CHW on Oct 30 at 1:24 am when I woke up very cold with my thermostat reading 59. Not terrible, but I have been waiting nearly one week now to have an HVAC Pro assigned to my claim. I chatted with them on line, twice in this interim, but just got the "bot answer", something like....... We are sorry you're cold but please have patience... Really? I live in southeast MA, it's going to be in the 30s next week . I called on the phone this morning and left my number for a call back. I was called in 18 minutes. The Rep offered a reimbursement option, but was afraid it will not be covered if the 'diagnosis' from a person of my choosing does not get approved, I'm out the full price charged by the contractor. The Rep understood and when I told her the same issue occurred and was repaired on Oct 9th, just 20 days ago, she was able to reopen the old claim and the same HVAC person I had before (and he was very good) is coming in two days. TALKING WITH A HUMAN IS A VERY GOOD THING! Thank you CHW.

3 months ago

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Verified Customer

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Mike

I did not have any experience with home warranties. I asked around my friends, family, and neighbors. I was quite surprised to find out that they all had quite a range of different home warranty companies. None of them really stood out, but Choice Home Warranty seemed like it had a pretty good average satisfaction rating across the board. So I decided to go with Choice. I recently made a claim for my garage door opener that stopped working. Everything was fine and I am satisfied with the service, except ( according to the technician, the SOP for Choice was to always try to repair first and replacement was the final option if all else fails ). My repairs took 4 separate visits, spanning a couple of weeks due to having to order parts and waiting. The parts were major components of the opener and it did not make any sense to me, seemed faster and cheaper to just replace the whole complete unit ? He replaced a part, it failed... replaced another part, and it seemed fine. But a few days later the opener failed again. He replaced parts again and it failed. He came back a few days later and replaced the main assy, and things have been good since. Now, I understand that for a major appliance like a refrigerator, or washer / dryer, I can understand that. But a garage opener ? The repair technician was great, friendly and professional. The claims taker at Choice was also great, friendly, professional, and honestly seemed like she wanted to take care of my issue. My one and only concern is that the monthly rate for coverage is way too expensive. And this is what I hear from everyone. Some have cancelled their coverage stating that is is probably better to just set that money aside for when you need it. That is and average of about $ 700 a year. Go 2-3 years without a claim and you have $ 2,100 stashed away for when you need it. What about 5 -6 years that you don't have a claim ? Look, i'm not stupid. Its like any other insurance coverage, it's a gamble. There is always a possibility for a future expensive disaster. And when that time comes, you will be happy to have the protection and coverage. BUT, regardless, the monthly cost is still rather high. I'm on the fence about it. I'll continue to keep my policy, but I don't know for how long I can afford to do so ? Just my 2 cents worth, thank you for letting me speak. Mike M.

3 months ago Edited November 8, 2025

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Verified Customer

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RITA KANGOMA

They were very cooperative with all the changing of times and knew right away what the problem was. Thank you.

5 days ago

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Verified Customer

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Stanley Magness

I checked BBB and what the rating was, was good for me. I have used the one time and was very pleased

6 days ago

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Verified Customer

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Arrie

Rating about company were good when I chose this company. However when trying to call about my recent claim I had a difficult time getting a response from the office.

2 weeks ago

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Verified Customer

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RANDALL DAVIS

2 weeks ago Edited January 22, 2026

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 14th, 2021

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Verified Customer

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Janice

The thing I hate the most is waiting for someone to contact you. You don't want to miss the call, but sometimes you have the phone by your side. It can take about 24 to 36 hours before you hear from anyone.,!

1 month ago

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Verified Customer

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Carrie Van Sant

1 month ago

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Verified Customer

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Rene Goodman

I like Choice Home Warranty because they are easy to use, but over the past few years they are making me wait up to four to seven days to get a service call from them. I am please with the warranty plan covered though

1 month ago

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Verified Customer

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Nan Palmer

I had appliances to stop functioning and I chose to receive money to replace them! I have not received any money or heard by text , email, phone or mail about what has been done or what to expect! Hoping to hear soon!

1 month ago

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Verified Customer

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Ruben

I just started with your company 2 months ago when we moved into our new house. Our garbage disposal went out within a week. I called to make a claim. I have been put on hold since. I would love to give you a review once this matter is settled.

2 months ago

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Verified Customer

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Anonymously Nua, AS

I've used my Choice Home Warranty multiple times and have consistently had good experiences. They promptly addressed plumbing leaks and even replaced a faulty valve in my basement. Additionally, they handled a washing machine repair effectively. Overall, I'm satisfied with their service!

2 months ago

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Verified Customer

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Rajat Nua, AS

I had a positive experience with their online service, receiving prompt responses each time. They effectively repaired my stove despite issues with the manufacturer, and the technician who fixed my refrigerator was knowledgeable and efficient. Scheduling was easy, and the technicians were competent. Overall, I appreciate their reliable service!

2 months ago

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Verified Customer

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Daniel Nua, AS

I've had mostly good experiences with my appliances, but I faced issues with my garage door opener that they wouldn't fix, leading me to buy a new one. They did fix my washing machine, but there were delays due to missing parts. On the bright side, my refrigerator and dryer repairs were handled promptly. Overall, mixed feelings about the service.

2 months ago

Choice Home Warranty Reviews

Summary of Reviews