Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Rosanna Jacksonville, Florida

I have been a Choice since 11/2025 . I am a little disappointed in the first claim for garage door spring. The warranty leaves out charges that are necessary to fix the door. They only paid for the one spring (I have 2 springs) not the balancing and adjusting of the spring in order to work correctly. So I had to pay for a second spring to make sure it wasn’t going to break anytime soon. So my garage door cost me not only my service fee of$75 but additional $300 and that was after a $50 discount. Now I have a freezer that went out 12 days ago and it is supposed to be repaired first of next week. I hope in the future that there will be not be charges that are not fully explained in the warranty.

2 weeks ago

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Douglas Palm Desert, California

My dryer could not be repaired and after many discussions, all I was offered was approximately $350 debit card from Loews for a replacement. I went to the Loews web site and there was not a single comparable dryer for under $1000! After the $100 for my visit cost for something that could NOT be fixed I had a net of $250 to buy a comparable dryer that cost over $1000. I was basically told to take it or leave it. I’ve been happy with the warranty program up to this point, but this was disappointing and ridiculous. I have recommended Choice to a number of people but t won’t be doing that in the future. I am a very long term and high dollar member of Costco and switched to Choice because of the great customer service of Costco. Maybe Choice should study Costco’s customer service. I will send a copy of this to Costco. Thank you, Doug T.

2 weeks ago

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Verified Customer

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Abdul Homewood, Illinois

At the time I enrolled it was the best price in regards to coverage. Only thing is for small jobs such as exhaust fan or faucet its best to find a local contractor. I waited 7 days or so for both of the mentioned repairs. The exhaust fan had a 65 dollar fee for just changing the blade not the fan itself. The faucet with 65 fee I spend over 200 dollars for a faucet because choice home warranty only covers 65 dollars for kitchen faucets so they rest is out of pocket cost. Good faucets cost close to 200 dollars. For small job do it yourself or get a local contractor. Bigger job might be worth it such as big ticket item such as appliances and heating and cooling systems.

3 weeks ago

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Verified Customer

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Kelly Salera Uniontown, Pennsylvania

I do not like that I have been a client for years and I pay the constantly increasing monthly fee and I feel the amount they gave me for a replacement is below even the least expensive washing machine model on the market. And although it helped the reason behind having a warranty is because my appliances etc are older.

1 week ago

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Verified Customer

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Howard Minneapolis, Minnesota

2 weeks ago

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Verified Customer

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Clifford Weare, New Hampshire

I had to notify Choice Home Warranty because my Air conditioning stopped blowing cold air. They sent out a repair person who check the a/c and found that it needed a part and that the freon was low. Choice Home Warranty would only let the repair person to replace the part and not recharge the system. If I wanted to have the recharge done I would have to send in another claim. That means I have to wait and I would have to pay another service charge. Not smart business. They should have repaired both items at once so the system would cool properly.

2 weeks ago

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Verified Customer

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Kim Ashburn, Virginia

I have had home warranty coverage with four different companies over the years, and Choice Home Warranty is by far the best. I have previously used Total Home Warranty (My least favorite), American Home Shield (Ok), and Home Warranty of America (Good), but Choice Home Warranty has exceeded my expectations. Their response time is fast, their representatives are accommodating, and the service providers they work with have been top-notch. Most experiences I've had has been smooth and professional. They will make sure they try what they can to keep their customers. My only suggestion would be to offer more personalized customer interaction, as I believe that level of service would truly set Choice Home Warranty apart from the competition. Thank you, Choice Home Warranty, for providing excellent customer service and for valuing customer feedback. It is greatly appreciated. Keep up the outstanding work!

1 month ago

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Verified Customer

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Charles Minneapolis, Minnesota

They have been good at taking care of claims, my only complaint is paying for service call for each different repair like one for plumbing or electrical an (example) if at same time.

1 week ago

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Eloise Niagara Falls, New York

I've been with Choice Warranty since 2023 and had needed them three times and have been satisfied each time. My contract is good to 2029 and feel confident they will be there for me again should I need them.

1 week ago

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SusanANDJoseph Mission, Texas

We bought a new home. They were good about fixing our dishwasher. Also, they had a repair person work on our HVAC. There was water damage to our ceiling from the problem with the HVAC, That was not covered, they said. However, both repairmen were knowledgeable in their field.

2 weeks ago

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Verified Customer

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CathllenA. Philadelphia, Pennsylvania

I have now had my Choice Home Warranty for 4 years and it has worked out great! Although they were unable to send a Technician, I was able to use their "Reimbursement Plan" and get my regular Technician to fix my AC. The paperwork was submitted, approved and I received my reimbursement. Thanks CHW!

3 weeks ago

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Verified Customer

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PatriciaE Jacksonville, Florida

I've had a number of home issues in the last three years. From regrigerator to A/C to plumbing (toilet). Excellent in providing A/C contractors that are responsive and provide responsive, knowledgeable & excellent service. The same for refrigerator. Very disappointed w/plumbing. Two out of three make it worth it.

3 weeks ago

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Verified Customer

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Patrica Brown Ashburn, Virginia

My last time I used Choice Home Warranty was to check my air conditioner in Sept, 2025. A the service as awesome. The technician was extremely knowledgeable, which saved my money. I appreciate the services rendered thru Choice Home Warranty. The venders I have used were also, courteous. Thank you Choice Home Warrenty.

3 weeks ago

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Verified Customer

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Norma Kipps Baltimore, Maryland

The air conditioner got fixed real fast. The refrigerator not so much. I was given a date 10 days out. It started working before they arrived and has been working since. The repairman looked into it and said he couldn’t do anything if it was working. That’s not service.

3 weeks ago

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Michael Elson Los Angeles, California

I would have been more satisfied if you could have gotten a plumber out to me sooner. I ended up having to pay out of pocket to get a pin hole leak stopped. The vendor you assigned to me could not come out for 3 days! I could not wait that long

3 weeks ago

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Verified Customer

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Kathy and Maggie Williams Columbus, Ohio

I had two technicians out at the same time, one for dishwasher and one for refrigerator. They were thorough and got the dishwasher fixed. The refrigerator was not fixable, so I am getting money for replacement. It’s not near enough for a new refrigerator, but I’ll have to add my own money for one. All in all it was a good experience.

3 weeks ago

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Verified Customer

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Jan Yuma, Arizona

The technician you sent was good...very nice. There was no question that the washing machine impeller had disintegrated. However, the tech told me I had a water leak at the wall connection somewhere. That caused mt to call in a plumber who, after a thorough inspection, found no indication of a leak. That cost me $75 I really didn't have to spend.

3 weeks ago

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Verified Customer

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SHAUN San Diego, California

When I have used your services it has gone well for the most part There was a time when a service man needed to return with a part. It took a long time. I called you as the hiring party to make inquiries. I was told in no uncertain terms that was my job. So I wondered if you would step up for me if your hired service tech didn’t make good on a repair if you’d be there for me. In the case above, I did call and he came through.

1 month ago

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Verified Customer

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Sydney Sumter, South Carolina

It’s always easy to make a claim, but I hate that it schedules the appointments for you without asking for your availabilities and we have to contact the company separately to change the days or times. It can be inconvenient because sometimes the appointment gets set up for the next day and then sometimes those companies aren’t great about answering the phone when you call them to tell them that the time they choose won’t work. Other than that, I’ve never had any other problems with Choice Home Warranty.

1 month ago

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Verified Customer

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Sandra Denver, Colorado

I liked the concept of the warranty and we had enough items to make it worthwhile. The first experiences were bad and we had proof that some of the chosen repair people were not reliable nor honest. But the way our plan was set up, we'll not have to spend any more money since it was collected up front. I spoke with the new manager and it sounds like they are working on the problems. The first repair we had (washer) was a dream. I need to call him again soon.

1 month ago

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Verified Customer

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Ronald Marlton, New Jersey

I have had Choice Home Warranty for less than a year and had to use it for a refrigerator repair. The repair company that was sent by Choice Home Warranty came out the next day and completed the repair. The refrigerator is working great. My only complaint is one month after signing up with Choice Home Warranty they started running ads about 1 month free and or a discounted rate. When I called about this potential savings I was told, Sorry new customers only.

1 month ago

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Verified Customer

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Jason Farino Las Vegas, Nevada

Well first off I don't like that you give me the survey before the person even comes out because of things just like this I was given an 11 to 3 window and the person didn't even show up till 3:30 they didn't call me tell me they're going to be late I had to call them and find out they were going to be late. A lot of the contractors that Choice units are three star sometimes only four star if you want to be a five-star company only use four and five star service providers I shouldn't spend my whole day and then not even get the courtesy of a call to let me know you're going to be late when I've been waiting for 4 hours. This is not directly choices fault but it is indirectly their choice to use subpar companies.

2 months ago

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Curtis Antioch, California

My current claim is for a 24 year old gas water heater which has a normal life span of 15 years. The Plumber recommended replacing it due to the age and condition of the internal parts. Rather than replacing it, Choice Warranty has only approved a single part with labor.

2 days ago

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Andres C Houston, Texas

Easy to file service claims. However, for my last claim for A/c service when the outside unit fan stopped due to maybe capacitor, the technician could not come until after 4 days. I had to move to a hotel, and get another tech to fix it.

3 days ago

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Verified Customer

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BOBBIE Des Moines, Iowa

Continued coverage. The reason for my review is; It took 3 weeks to get replacement garbage disposal put in. Installer stated, Choice Home Warranty took you off my list for today.

2 weeks ago

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Verified Customer

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Brian Houston, Texas

The first time I used the warranty the repair person installed a new fan on the unit outside, wasn’t the greatest job had to come back many times to get the fan to stop vibrating Finally got it fixed

2 weeks ago

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Verified Customer

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Alane Winston, Oregon

I only had one claim, but they handled it as quickly as they could. The only service available only comes to my area once a week, so it took just over a week to get my refrigerator repaired.

3 weeks ago

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Verified Customer

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Terry Sweden, New York

Well, at the time seemed reasonably cost wise. I’ve heard a lot of bad things they’re not paying for things to be fixed or replaced, which is very worrisome so I think I’ll look on the Better Business Bureau and see what’s going on there.

1 month ago

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Verified Customer

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Shirley/Paul Newport, North Carolina

dislike because when an appliance has to be replaced it takes weeks to get the gift card. With my washer that has required 3 trips to laundromat at a cost of about $15 each trip plus gas (we live about 15 miles from nearest one. concerned if it was my fridge or stove that had to be replaced.

1 month ago

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Verified Customer

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Anita Indianapolis, Indiana

I've been with choice warranty for a while and the service is had twice went well But this time the service i called for has not been completed and the service tech didn't show and I called to speak with a supervisor and the representative wouldn't transfer me

1 month ago

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Verified Customer

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KenAndBetty Charlotte, North Carolina

Response is excellent but some of the companies you work with aren’t reliable.I had my garage door opener replaced and I have yet to receive a receipt or any literature on the opener I’ve sent them my email addresses and phone number with no response.local garage door and opener

1 month ago

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Verified Customer

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Richard Phoenix, Arizona

My sister was a customer, so I checked it out and bought 6 years' worth of service. I will have to say I had another service before I went with you, but their service as far as the office goes was much better, I never had to wait more than a day with them for service and their customer follow up was much better.

1 month ago

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Verified Customer

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Keith Las Vegas, Nevada

Choice Home Warranty offer a competitively priced service. I have found that they respond in a reasonable time to new claims. Sometimes their contractors take time to schedule a visit to correct the problem. Generally their contractors are very professional and knowledgeable.

1 month ago

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Verified Customer

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Reshockie Furnace Durham, North Carolina

They have competitive prices and good customer service. I don’t love the service fee hold because it’s usually nut released prior to having to pay the repair person, which means those funds aren’t available to assist with payment, if applicable.

1 month ago

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Verified Customer

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Heather Ritchey Utica, Indiana

We had a terrible problem with our last claim! Eventually we got s and paid someone else out of the network to fix our problem. And couldn't even get our. $100 back. It was a water problem so we couldn't wait.. now we are gonna have a huge water bill! Other than that I've always loved Choice.

1 month ago

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Verified Customer

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Jeff Monnig Charlotte, North Carolina

Service can be slow but it is good. The professional assigned to fix the problem have been polite, friendly, and efficient. Taking 2days to assign someone to fix the AC when it is in the 90’s is too long. Who knows how long it would have taken them to come out after it was assigned to them!

1 month ago

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Mike Atlanta, Georgia

The work performed on my HVAC was great by 4 Seasons. However the addional work for the electrical issue, I haven't heard from the Electrician in weeks and hasn't returned calls or text. He took my payment and never returned to complete the work, and as I said will not retrun calls or text messages.

1 month ago

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Verified Customer

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John Anderson, California

I switched from American Home Shield to Choice Home Warranty, due to a large price increase by AHS. I have only made one service request to CHW, but they seemed to handle my request well. Repairs were made , and I was satisfied.

1 month ago

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Verified Customer

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Diana Melbourne, Florida

Company rep was very helpful, but the technician that came was frustrating. He took over a week to schedule the repair after it had been approved. Then he kept rescheduling the appointment and when he finally showed up (3 weeks after the approval) he was very gruff and not personable at all. I was happy with the company, just not that guy.

1 month ago

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Linda Mills Newberg, Oregon

2 out of the 3 technicians that came to my home were great. The 3rd lied and I was left paying a service call for absolutely zero and I had to hire another electrician at my own expense to complete the work. That rated less than 0 to me. The man wasn't even licensed.

1 month ago

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Ashwin Patel Los Angeles, California

Low premium is what is most attractive. Their selection of service providers and the technicians is not always ideal and needs an improvement. The service providers often take a long time to evaluate and finish the work, or fail to provide the reports in timely fashion to start the work.

1 month ago

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Karen King CORP CHRISTI, Texas

I needed a dryer repair/service and found exhaust hose was clogged by pet hair and was not connected well with the hose being one of those that was Not accordian style and air was not going out the exit hole at all plus the heating element had gone out. The part was replaced in the dryer but the exhaust hose needs replaced and the brothers know I need it and said it would be charged separately. I agreed as I really prefer to have one in place to keep dryer heat down in my home. Still waiting for the hose but sure to bring it by Friday or Monday, and it's a holiday weekend.

2 months ago

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Verified Customer

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Novella Raleigh, North Carolina

All is good for now. We have only used the service once. My only issue is that I don't like paying the contractor directly.

1 week ago

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Michael Orangevale, California

The ratings were good compared to other companies. They covered all the bases for home coverage and fast response to repairs.

1 week ago

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Alan Dixon Melbourne, Florida

My most desperate and possibly my most expensive claim was denied. And that was apparently due to the incompetence of, or possibly the dishonesty of, the initial service technician.

6 days ago

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Verified Customer

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Bijay Crownsville, Maryland

They took care of my AC repair without any additional cost to me. I had to wait more than 8 days without AC waiting for parts but overall the issue was taken care very well.

3 weeks ago

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Verified Customer

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Robert Prosser Oak Glen, California

It was supplied by the seller when I purchased the home. I had to use once and the service was very good. As a result I renewed the policy. I wish I would stop receiving emails with offers to renew since I already renewed.

1 month ago

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Verified Customer

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Lucy Ogletree Dallas, Texas

We have been with Choice Home Warranty for a long time with good service. Have just renewed for another term.. Only issue is timely communication with Choice Home Warranty not the service technicians assigned.

1 month ago

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Anthony Birmingham, Alabama

I always felt the respect Choice Home Warranty for there thoughtfulness, but recently I received a email from CHW asking me to become a member. Can anyone explain why that happened

1 month ago

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Bharat Flower Mound, Texas

In terms of AC and microwave, choice has complex rules in approving a repair or providing a coverage amount. Technicians in AC and appliance have expressed their hesitation to do paperwork for choice in these cases.

1 month ago

Choice Home Warranty Reviews

Summary of Reviews