Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Christine

Now that I am a senior citizen I wanted to protect my appliances as they are very expensive to repair/replace. I reached out to CHW on Oct 30 at 1:24 am when I woke up very cold with my thermostat reading 59. Not terrible, but I have been waiting nearly one week now to have an HVAC Pro assigned to my claim. I chatted with them on line, twice in this interim, but just got the "bot answer", something like....... We are sorry you're cold but please have patience... Really? I live in southeast MA, it's going to be in the 30s next week . I called on the phone this morning and left my number for a call back. I was called in 18 minutes. The Rep offered a reimbursement option, but was afraid it will not be covered if the 'diagnosis' from a person of my choosing does not get approved, I'm out the full price charged by the contractor. The Rep understood and when I told her the same issue occurred and was repaired on Oct 9th, just 20 days ago, she was able to reopen the old claim and the same HVAC person I had before (and he was very good) is coming in two days. TALKING WITH A HUMAN IS A VERY GOOD THING! Thank you CHW.

4 weeks ago

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Verified Customer

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William Dusenbery

The service person was able to solved all my problems. The only thing if there is something is my sink Farcett was leaking and he stop the leak and said he would order a new one and come back and install it

3 days ago

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Verified Customer

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Evelyn Crum

Needed to replace my existing warranty, had a bad experience and heard about choice by watching TV and online ads, just decided to try it. So far it's done what I needed when I needed it.

3 days ago

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Verified Customer

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Mark

Technician was on time but could not find anything wrong with our pipes. The problem could have been the gaskets on the faucets, but since they were not leaking he said he could not look at the faucets as this would not be covered under the warranty. I would think the warranty should have included the option for the technician to also look at the faucets to find out if they were the problem.

3 weeks ago

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Verified Customer

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Mike

Choice did a good job finding vendor to do the repair - unfortunately Js heat and air keeps telling me he is waiting for approval. According to Choice you show approved for repair. Now he is not returning calls. Maybe Choice will have to find another vendor to do the repair. We were told we need a new relay and thermostat. Should not be a big deal. That was last Friday last time I spoke with the repair service he said no parts. I made one phone call and found the parts.

4 weeks ago

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Verified Customer

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Richard

The Technician from Johnson Builders was vice and polite and did his job in a timely manner. Yes I would recommend Choice Home Warranty. Although it took longer then anticipated to resolve the matter of fixing the water heater then inspected. My first call to them was made on October 6th. and the water heater was not fixed until the 28th of October. Maybe the warranty company and the people they use to fix things could have a better system of getting the matter at hand resolved sooner.

4 weeks ago

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Verified Customer

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Anthony Merka

Should offer preventive maintenance for HVAC. Other companies offer HVAC Check-ups through their contractors to help prevent problem before winter/summer.

3 days ago

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Emily

They were prompt in responding to schedule and appointment but the companies they hire need to have appointments available on Fridays and give a better time frame other than between 8am to 5pm, especially for the people who can't take off work for the whole day

2 weeks ago

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Verified Customer

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Jong

For simple washer button replacement, I had to call 5 times to set up the confirmed appointment. The other 4 attempts did not go through. They need to re-evaluate process and also process to send schedule confirmation by email. Eventually, it was fixed.

2 weeks ago

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Verified Customer

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Everett

Gave an excellent price for 3 years and coverage is good.......BUT, my first time calling for service (minor claim) was denied but partially approved, upon appeal, with me paying extra to repair........disappointed since I did not fully understand the "why"......

3 weeks ago

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Verified Customer

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Estina Wooley

They’re quick to have someone at your house working on your issues. Only one time did I have to ask for another service provider. The record of the company scheduled weren’t good. Choice didn’t question though and sent another company.

3 weeks ago

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Verified Customer

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Joseph

like the quick response to get a repairman, don't like the response time to follow up on what the repairman suggested. this should not be another questionnaire. this should have been the resolution. we are still without a working dishwasher.

4 weeks ago

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Verified Customer

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Oscar

I've been with CHW for a few years, and so far I am pleased with the swiftly responses when I file a claim, and the contractors they are associated with, also respond quickly , to schedule a time when their technician will arrive to our hoiuse.

4 weeks ago

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Verified Customer

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Faye

My refrigerator was not repairable so Choice will send an e-gift certificate for replacement of fridge. Service was fast/very pleased with that. Choice told me the e-gift would take up to THIRTY days to receive. It’s been almost two weeks so I have to be without a fridge for two more weeks. I called the company at least twice and was told they cannot expedite claim.

1 month ago

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Verified Customer

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Janice Pate

Technician was great but because I could only guess water heater (due to wet area) but it turned out to be a STOPPAGE I was charged 2 service fees ($150) and NO free fee as promised. There is NO WAY I could have known the actual diagnosis at the time of complaint! *When previously tried to leave good report on tech the site would not accept the submission.

1 month ago

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Verified Customer

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Christa Martin

I like the service provided by technicians. The monthly fee is a little high for my budget which will determine if I continue.

2 days ago

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Evelyn Gomez

Cheaper than the others. One complain though , one of the workers cut a hole in the back wall a left it just wide open.

3 days ago

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Verified Customer

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Jerry

Price continued to increase yearly plus the deductible also increased yearly. Do know company doesn't have much of a choice about those increases due to what happened with the economy over the last 5 years.

2 weeks ago

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Verified Customer

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Lizette

I have to work with it as I trusted what it said they will do. I have had to use it twice since buying and had some set backs with communication issues but things got settled and work was completed

3 weeks ago

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Verified Customer

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Bradley Jackson

Very good experience. The only problem that I experienced involved too many individuals trying to connect with me for contract renewal. It was bothersome amd annoying. I would have appreciated fewer call s and texts.!

3 weeks ago

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Verified Customer

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Donna

A white girl it was provided for my electronic fireplace to be repaired. Gentleman who received a request stated that he didn’t work on fireplace. I received no follow back up from choice. I call a few weeks later to figure out what happened and was told that choice don’t service fireplace. That situation could have been handled better.

1 month ago

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Verified Customer

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Rebecca

Overall, I'd recommend Choice Home Warranty. They've never denied any of our claims. We've had electrical, plumbing, A/C, and refrigerator claims since we purchased our home 4 years ago. Sometimes it's hit and miss with the companies they use to service the claims. Both of our air conditioning units have gone out multiple times. Although it took months of band-aid fixes, the units were eventually replaced (a few years apart). That alone is worth having the warranty!

2 months ago

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Verified Customer

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Kim

Choice Home Warranty turns out to be one of the best things we've ever signed up for! All but one of the issues we've had have been taken care of in a timely manner by very professional and knowledgable technicians. When we had a plumbing issue, Choice Home Warranty was very prompt with communication but was unable in the end to get a plumber to come out and in turn told us to go ahead and get our own. I recommend Choice Home Warranty to any homeowner.

2 months ago

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Verified Customer

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Brenda

They have been great on all of my claims. The only reason I didn’t give them a five, was appointments and resolutions sometimes took longer than I would have liked.

2 weeks ago

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Verified Customer

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Alma Ames

My stove was fixed quick ly but I keep getting the run around about my washer being fixed o need some to call me about it.tne workers are very professional

3 weeks ago

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Verified Customer

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Robert

It took way too long long to get my dryer fixed! If this had been my furnace in the middle of winter Imy pipes wiuld have been frozen and Si would I!!!!

4 weeks ago

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Verified Customer

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George/bobbinette bobbie Bilnoski

The plumber sent, Aaron, was excellent. But choice 1st sched me with a plumber to unstop a bath sink 4-5 days later but this offer was canceled then another was sched 2 days later. Choice needs to add more to their lists.

1 month ago

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Verified Customer

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Jaime/Richard Knapp

Because I pay for it every month. This last time was a great experience though. The person that came to my house knew what he was doing and fixed it all in the same day. Anthony’s service was fantastic.

1 month ago

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Verified Customer

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Virginia

There was the wait time with service repair person when ordering parts they do not communicating with Choice Warranty with updates and follow-up with me. I had to contact service person for updates, which should not be my job. When speaking with customer service they did not fully listen to your issues and they just changed the service provider.

2 months ago

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Verified Customer

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Debbie

The appliance company, Runyon was nice however, it was not noted that I had to call them first before they would come out. They sent a very nice tech, Stefan who figured the problem and said they would have to order the part. This took 2 weeks to get. My dishwasher is fixed and Stefan gave me some great tips.

2 months ago

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Verified Customer

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Manuel & Connie Ziggy

The technicians visit delayed by a day due to staff shortage. However, he was polite & informative. Due to the fact that my stove was 19yrs old I believe Choice didn't want to deal with the issue & offered me a $333.00 gift card at Lowe's. I requested a check instead, which was approved, I am still waiting for my check.

2 months ago

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Verified Customer

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Corinne

I expected an email confirming my appointment. I waited almost two weeks for a notification, when the gentleman unexpectedly arrived one morning at 9:00 a.m. without notice. Fortunately, we were home. I learned afterward that a message had been sent to my account, saying when he would arrive. Unless a person knows to check there, it's frustrating waiting for some sort of confirmation. An email or text providing the appointment would be appreciated.

3 months ago

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Verified Customer

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Archie& Kim Girlinghouse

What I like about Choice Home Warranty is dead they try they stay in touch and they try to finish out with a say they're going to do just sad that companies that are doing the work for Choice Home Warranty or not worth hiring because they're deceptive but some of them are worth hiring and do what they say they're going to do but probably a third that's what they say they're going to do. Thank you Kim

3 months ago

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Verified Customer

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Vocida

The fact that they were quick with getting someone out for the problem. Dislike the fact of the reimbursement amount is way less than what I purchase my product for. And the fact that I have to pay for server to come out and still have to come out of pocket to replace my product. Truth be told I really can take that monthly payment and just put it aside and save the money myself. But I do appreciate something than nothing.

3 months ago

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Verified Customer

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Suzanne Haley

I thank you for requesting my opinion. There was a quick response to my garbage disposal breakdown. It operated quietly and worked well before. Replacement was approved, which I’m grateful for. When I talked with the salesman who explained Choice, he said a breakdown would result in the same or comparable product. The replacement company used a cheaper and loud model. I can live with this one, but I sincerely hope and expect any future replacement will be equal in value and performance. Again, thank you! Sue Haley

3 months ago

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Verified Customer

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William Baskin

Overall, the company has been great to deal with. For some repairs I get approval for parts within Minutes, which is amazing. Other repairs can require up to a week or two, which means some Aplliance or feature in my home is not working while I await approval. It tends to be on the bigger jobs like an air conditioner or refrigerator. That’s why I deducted one star. Compared to my previous Home Warranty company Choice is substantially better comparatively.

3 months ago

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Verified Customer

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Judy

I had a frustrating experience with customer support. They provided assistance but were not effective in problem-solving. I faced issues with a leaking water heater, and despite sending someone, no real help was offered. Additionally, a garage door repair referral resulted in poor workmanship that needed to be redone. Overall, I was disappointed with the service.

3 months ago

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Verified Customer

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Geneveive

I've had a positive experience with customer support, as they are always available by phone and provide direct contact with technicians. My recent plumbing issues were resolved efficiently, but I’m disappointed that major appliances aren't covered under the warranty. Minor issues like leaks are handled well, but significant repairs like AC replacements aren't included.

3 months ago

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Verified Customer

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Lakeshia

I had a frustrating experience with the service. The representatives were knowledgeable but slow to resolve my issues. It took too long to schedule repairs for my AC, and when they finally sent someone, they weren't local. I ended up waiting weeks in the heat, and despite my efforts to escalate, I'm still without help. The process feels inefficient and poorly managed.

3 months ago

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Verified Customer

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Connie

I had a frustrating experience with my home warranty. While they are reachable, their assistance is often lacking. After a recent water heater issue, I ended up paying out of pocket despite having coverage. Additionally, my refrigerator repair was poorly handled, as the same problem recurred shortly after. Communication has been a challenge, and I feel like I'm left in the dark.

3 months ago

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Verified Customer

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Denise

I was impressed with the professionalism and courtesy of the service team. Their strong work ethic made a positive impression. However, I've faced issues with warranty support, where some items weren't covered despite being part of my property. On a positive note, I purchased the service for my daughter, and they resolved her air conditioning problem quickly, which left us very satisfied.

3 months ago

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Verified Customer

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Clifton

Dislike the fact that it was times I couldn't get in touch with Choice to find out my claim status. It is misleading to advertise 100% availability and the phones shut down at 5pm! Be transparent up front about your availability. Online is availability but not for everyone. If you are going to offer use of client's technician with reimbursement, give the client time to respond before it is withdrawn. Again your availability is important.

3 months ago

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Verified Customer

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Scott

I filed a claim and got denied for a reason I felt was your way out. If it weren't for me having such a a great relationship with my warranty rep I would have been a lot harder. B Lenz went above and beyond for us and I appreciate her. Thanks to here I was able to get a lil something which in my eyes is way better than nothing. Thanks B Lenz for being such an amazing rep.

3 months ago

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Verified Customer

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Faye Meadows

I still haven’t received my gift card for refrigerator and it’s been 26 days.

3 days ago

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Verified Customer

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Marla

The company named O's Home Improvement installed the water heater to my satisfaction. But he stripped the water valve to the house. Chicago came out and turned the water off from the main (street). Once the company named USA Water and Plumbing came and fixed my water valve in the house, I was left with the water heater not working (gas not on) and I didn't know how to turn it on. O's home improvement never responded. I therefore, called someone to come and finish hooking up the water heater. That's my only complaint. He could have just walked me through the process over the phone, but, he didn't respond! I even call Choice Home trying to connect with him. Overall, he did an excellent job installing the water heater and USA changed my valve quick and he was very professional! Thank You

4 months ago

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Verified Customer

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Inobepie1031

Overall I appreciate how easy it is to file a claim and how smooth and quickly the process works. Once a company is assigned to the claim, the company information is available and I can communicate with them directly. One downfall is that you cannot combine related issues and have to file separate claims and pay for each, even if the same company is completing the work on the same day. Another issue is if the problem in the claim continues to be a problem, you can’t reopen the claim and update the information, you have to file another claim. All in all, I’d recommend Choice Home Warranty to anyone in need of a home warranty company.

4 months ago

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Verified Customer

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David

Choice paid the claim i submitted, so that was good. However, the hoops that you have to jump through are many. But they paid.

2 weeks ago

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Fj

Almost impossible to talk to someone. Also, Not all of our older senior citizens are tech savvy . Make yourself more available

2 weeks ago

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Patricia

I was serviced as requested. Agents scheduled appointments in a timely manner. Services performed. No issues with service techs.

3 weeks ago

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Verified Customer

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Gardner

I have had mostly good luck with Choice Home Warranty. Based upon this experience I will likely renew when my present contract expires in 2027!

3 weeks ago

Choice Home Warranty Reviews

Summary of Reviews