Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Eric Beckstrom Dallas, Texas

I frankly chose Choice Home Warranty because they offered a promotion price. I have used the service twice in just under a year, and have been satisfied each time. The repair partners have been responsive and professional. I have no complaints about them.

1 week ago

check_circle

Verified Customer

star star star star star_border

Sylvie

First claim on one of our properties was handled well, the technician was good. The second claim on another property was not good. The first technician did not want to come and did not return my messages. He said on the first and only call that he did not have my name on his list and that he had 108 customers ahead me. I called Choice and they changed technician to another company. This technician from " around the corner" was good He did repair the washer. It took 23 days to get it fixed. I think that was way too long. I think that maybe some of the repair companies used by Whirlpool may not b e reliable.

1 month ago

check_circle

Verified Customer

star star star star star_border

Tina

All services that I have reached out to Home #Warranty to address have offered wonderful service. I appreciate the fast response and everyone that they’ve sent out has been very professional. Its mostly easy when you find its covered to setup and appointment. Its all on line is a pro/ con. Elderly gave issues with getting a live person to help. I got a plan for my mother since she’s older and she struggles with getting services because she can’t easily call for services. But overall it helps me maintain our homes. One other minor issue is knowing what services are available to me. Services get dropped and added and it’s hard to know what’s covered on my plan. It would be nice since I signed a long-term contract that new services get added and or other services dropped offer in exchange. or an option to adjust plan it would be nice. Ultimately, it’s nice to be on a call and get some basic services without having to pay an expensive service fee and find out I have the wrong person for the issue.

1 month ago

check_circle

Verified Customer

star star star star star_border

David Mcdonald Birmingham, Alabama

I needed some Warranty protection for my appliances that no longer had their warranty. I got an offer from Choice Home Warranty and have been for 3 or 4 years. They have been great for the times that I've had to use them and their services. And the monthly rate seems standard with other similar services.

2 weeks ago

check_circle

Verified Customer

star star star star star_border

Charlene

This worked out fine but I still have trust issues with your company over my previous problem. The sales person promised everything to me but asked no questions about my needs and DID NOT tell me that you wouldn't cover 2 of the same items. In my case it was a stand-alone freezer because I also had a refrigerator with a freezer. I did not like the way I thought I bought something and then you changed the rules. I still would not feel right about recommending your company. But, with that said the people that repaired my dryer were wonderful.

1 month ago

check_circle

Verified Customer

star star star star star_border

Colleen Prettyman

I chose Choice Home Warranty because I live in a very rural area and I had another company that was happy to take my money but couldn't provide service providers when my air conditioning went out, the plumbing had an issue and my dryer stopped working. I ended up paying out of pocket and waiting for reimbursement. I haven't had to do that with Choice. I might have to wait a few days (which is why I bought a portable AC unit) and I can't use my preferred providers but I guess that's how it goes?

1 month ago

check_circle

Verified Customer

star star star star star_border

Rosemarie

I previously had a policy with Choice. While I only required 1 service call it was completed on time. My new policy required. a technician to service my 16 years old Maytag washer. The call was promptly answered and it was declared that the machine parts that were required were no longer available. They sent a check for $625, but it took 1 month. This is never explained in the policy. It’s a very long time without a washer. Don’t understand why this payment could not be more speedy

1 month ago

star star star star star_border

Selpha Odero Boulder Creek, California

I was disappointed by CHW's refusal to pay for the cost of the electrical repair! According to the electrician CHW could only pay $70 and not the total cost of $215!!! I had to payt for the service fee plus the total cost of repair! They didn't even reimburse me for the $70!

1 week ago

check_circle

Verified Customer

star star star star star_border

Linda

I've done 3 claims. Two claims were handled right away. The third one was to use my own service that I had a maintenance contract with. I had t jump through a few hoops to get that approved for reimbursement and reimbursements was about 60% of the cost.

1 month ago

check_circle

Verified Customer

star star star star star_border

Diane

The initial call was quickly responded to. The technician was great. Parts had to be ordered and after at least three weeks still have not arrived. So the issue has not been resolved. I hope I don’t have to pay another service fee.

1 month ago

check_circle

Verified Customer

star star star star star_border

Dan E Pasquini

I was disappointed in the technician. He was very difficult to understand. He is Vietnamese otherwise competent. I also had trouble understanding your people as most had heavy accents. It was very frustrating at times getting Choice and the technician on the same page. However once the installers came out they did a terrific job.

1 month ago

check_circle

Verified Customer

star star star star star_border

Sonya Ivory

They were able to send a technician out the next day, but I would've preferred the same day, since I filed a claim at 5am. Nevertheless, the technician was able to resolve the issue with my furnace, without him needing to make numerous trips to my home, once ordered parts came in and that's another plus.

1 month ago

check_circle

Verified Customer

star star star star star_border

Tim

A vendor was assigned for a mini-split problem, unfortunately did not have the proper equipment to diagnose the problem. After two phone calls, new vendor was assigned at my request. I'm now optimistically looking for the next appointment tomorrow and the problem resolved.

1 month ago

check_circle

Verified Customer

star star star star star_border

Janice

I searched around for a while and settled with choice home warranty and so far I have been very happy. Easy to submit a claim and easy to deal with the process. The only thing I wish they did, was to allow check ups on appliances… You can only call them when something breaks. You cannot call to have your refrigerator or any of your appliances a wellness check… They don’t do that that’s my only problem.

2 months ago

check_circle

Verified Customer

star star star star star_border

Chuck

Great job by the technicians to actually get the job done and done well! However, the initial appointment day and time changed a couple times from the initial appointment to the actual one. Hence the reason for 4 stars. Had I not been working from home, it could have been an issue. Only mentioning this because this is not the first time it has happened. Just a bit of tidying up with appointment, scheduling and communication to the technicians would help to make Choice Home Warranty exemplary.

2 months ago

check_circle

Verified Customer

star star star star star_border

Ed

I thought when I started that they would take care of things. One of the springs on my garage door was broken in two places. The other spring was not broken but it had been through the same things that the other side had been through. The Likly hood is that it will break is very high. I was told that they only fix broken things. The second spring is working on borrowed time. I was real disappointed when I was told that they would not replace it. When it breaks there is another $85 for us to pay out. The company that came was excellent to work with.

2 months ago

check_circle

Verified Customer

star star star star star_border

George

I chose Choice Home Warranty because it was listed as the best home warranty company. I already had a home warranty with a different company, and it was time to renew, the cost had gone up, and Choice was less expensive for the same coverage, so I switched. When I had to make a claim, I was pleased with how quickly they responded, but things went down from there. My contractor was finally assigned - it took 2 days - but he was unable to do the needed repair because his tools were being repaired, so it would be at least a week before he could get here, and I had raw sewerage leaking into my basement at the time. I contacted Choice and was told I could get my own contractor and have him make the repair, but I would have to have choice approve it before any work could be done. This did not make me a happy customer, and I almost demanded my money returned so I could contract with a different company. I cooled down, jumped through the required hoops for Choice, got the repair done and last week received my refund check for paying the contractor. I am a bit disappointed that there was no one available to do the work in my area, which is what I was assured by the salesperson I talked to when I joined. I will see how much difficulty I encounter the next time I have a claim.

3 months ago

check_circle

Verified Customer

star star star star star_border

Vicente

I was very pleased until I had a problem with my AC and the service man ,told me to send a video of what was happening to it , then he call me back and said that they had told him that it was nothing that had to do with CHOICE ,so it was nothing he coul do ,and he never came to look at it physically , I called a friend ,who gave a phone number of a friend of him , and he man came back, and fix it with a small part , he charged me $300 ,and it's been working for month ,four other times i call for my stove, (twice) and then 2. different times for my cloth washer and they were taking care very soon by some very profesional and nice workers

3 months ago

check_circle

Verified Customer

star star star star star_border

Michele Lobo Budd, Illinois

The service provides peace of mind when you are living in an older home but the momthly service price keeps climbing even when jot using it.

1 week ago

star star star star star_border

Deborah Alexander Hampton, Virginia

Microwave needs to be replaced. The offer is too low to replace the microwave and pay for installation. Where you buy an over the oven microwave and have it installed for under $200.

1 week ago

check_circle

Verified Customer

star star star star star_border

Lydia

It had a good price for peace of mind, They came and ordered the part and took care of it all with ease. Only question is. Did my rate increase? I noticed that it used to be 49.00 and now im being billed more. 68.58

1 month ago

check_circle

Verified Customer

star star star star star_border

Janey

I have made a claim on my refrigerator. I received a Lowe’s gift card to replace my broken one. Downside is it took 30 days to get my gift card, not a huge issue because it was my extra fridge in the garage. It would have been a huge issue had it been my only fridge

2 months ago

check_circle

Verified Customer

star star star star star_border

Marton

They were quick to approve my replacement for my washer, 24 hours, but they said my Lowes gift card could take up to 30 days to process. I have been waiting for 2 weeks and to go to the laundromat costs $7.50 per washer. It has been costing a lot of money waiting for the gift card..

2 months ago

check_circle

Verified Customer

star star star star star_border

Ellen

I had several different times/days given to me for the work to be done, however, in the end I was very pleased with the company and workman who was sent out. It turned out to be much less of a problem than I thought, so will be able to review better if I have another issue.

2 months ago

check_circle

Verified Customer

star star star star star_border

Rhonda

My heat stopped working on our house just a few months after we bought it. They did send a technician quickly but it stopped working again a few days later during an ice storm. We couldn’t get in touch with the technician or company so had to call someone else. Choice did say they would most likely cover the cost but we are having trouble getting the second company to complete all the paperwork required. I have a paid receipt but that isn’t enough. Hopefully we can get it resolved.

3 months ago

check_circle

Verified Customer

star star star star star_border

Glenda

This is my first time with Choice Warranty. I think it’s a good company so far. I just had one issue recently and it was with my dryer quit on me so I had they had to send a repair man out and everything went well except he didn’t take the parts so I was stuck with trying to get rid of them and I’m still working that.issue but I recommend Choice Warranty to everyone.

3 months ago

check_circle

Verified Customer

star star star star star_border

Linda

The service person we had was excellent. He found the problem and had the part with him. That almost never happens when you live in a small town like we do. Choice Home warranty sent a repairman that was one hundred miles away. We had to wait two weeks to get our furnace fixed but it was worth it. The repairman was polite, knowledgeable, and prepared. Done in one trip. We will use them again.

3 months ago

check_circle

Verified Customer

star star star star star_border

Rene

Choice Home Warranty is a great company to work with. The unfortunate part is the contractor that they sent out to assess the issue is not a great company, nor are they knowledgeable. They were trying to come out to address the issue that should've been handled by the warranty and get paid as a side job. The issue fell into the scope of our coverage. Yet we still have no resolution.

3 months ago

check_circle

Verified Customer

star star star star star_border

Andrea

Most things are good customer service is friendly. Trying to get service in my area is difficult but when they finally do find a rep to come they are professional and timely. Although it takes a while. I was out of heat for almost 3 weeks during a very cold snap. I still have not had a microwave and it has been going on since October. They needed to send out a rep who looked at it made his repair details for them a second time to say they will reimburse me for buying a new one. I requested a check and I am still waiting for it.

3 months ago

check_circle

Verified Customer

star star star star star_border

Ralph

I've had to call Choice Home Warranty twice for service. The first time I needed a new refrigerator, and I had to wait a whole month before I received the gift card for Lowes to purchase another one. Fortunately, I had another refrigerator in the garage, but it was very inconvenient to have to into my garage every time I needed something out of the refrigerator. Plus, I did not like the fact that I was limited to shopping at only one store. My second time was just recently to repair my washing machine. This transaction went very smoothly, however, I don't think the part that the service man fixed was the part that needed replaced. It's still making a lot of noise when it agitates.

5 months ago

star star star star star_border

Freddi Albuquerque, New Mexico

I dislike that CHW doesn't seem to know that I am already a customer and have purchased a Home Warranty with them. I also dislike the fact that they do not follow up very well. Follow up is lacking.

1 week ago

check_circle

Verified Customer

star star star star star_border

Benita

The work was done on the 13th of April. I chose to buy my own faucet because $70 does not buy a decent faucet so I will get reimbursed for the difference.

1 month ago

check_circle

Verified Customer

star star star star star_border

Lillian

Been with them for several years. only problem is some of repair agents are not the best. Have had 2 that were way off and I believe they were both Whirlpool repairmen.

1 month ago

check_circle

Verified Customer

star star star star star_border

Joyce

The only problem I've had is the plumber never came back when he said he would. But other wise I have nothing but good things to say about Choice Home Warranty.

1 month ago

check_circle

Verified Customer

star star star star star_border

Susan and Paula Fratazzi

Excellent as long as you do not have a plumbing need. So far, the 2 plumbing needs I submit just didn’t happen. I received emails stating I had missed my appointment?

1 month ago

check_circle

Verified Customer

star star star star star_border

Ralph

I have had real really great service and prompt response on issues in my home. There needs to be some clarity in some policy wording. I have had some great response from claim management team on my latest issues.

2 months ago

check_circle

Verified Customer

star star star star star_border

Dorothy

I am glad to have became a member of The choice home warranty group there's no hassles from the beginning two end . Just make the call they'll do the rest also the staff is very nice and very helpful. Ms.Dee

2 months ago

check_circle

Verified Customer

star star star star star_border

Alice Dills

They were great when I had a claim. Very quick response and a wonderful service call. But they’ve raised my premium twice now without letting me know. The last increase was 30%!

2 months ago

check_circle

Verified Customer

star star star star star_border

Elaine Berg

I had my dishwasher and my washing machine repaired and I was happy with that. I did put an order in for septic pump because it was backing up in the house and I’ve heard nothing since.

2 months ago

check_circle

Verified Customer

star star star star star_border

Dierdre

I received recommendations from friends. I had a water heater hat had to be replaced and the communications were timely. The servicemen who actually did the work were wonderful

2 months ago

check_circle

Verified Customer

star star star star star_border

Ron

they sent someone out to look at problem right away great but i think they could have asked a few more questions about the problem and let us know it wasn' t covered under our plan and saved us the $75 service fee

3 months ago

check_circle

Verified Customer

star star star star star_border

Rebecca

A warranty was transferred to me by the seller of my new home. This company was also recommended by my realtor before we knew there was a transferable policy. I have been very pleased with their service. The only change I would suggest is that their service scheduling could be a bit more interactive / policyholder friendly. Thank you!

3 months ago

check_circle

Verified Customer

star star star star star_border

Joe

So far, for the last three jobs I have realized that I could have done it cheaper myself, then the $85.00 copay that I pay for every visit! Not to mention the monthly fees on top of that. Don't know if I going to continue this service.

3 months ago

check_circle

Verified Customer

star star star star star_border

Diane

I chose CHW because I had 3 appliances that are 32 years old. My only complaint was that when my washer quit running, it took CHW 3 weeks to get a technician to come to my home. I didn't mind for my washing machine, but I wouldn't want to be without A/C for 3 weeks in July.

3 months ago

check_circle

Verified Customer

star star star star star_border

Janet

They were quick to respond and sent repairman within a few days. However , I don't understand why it takes so long to receive the Lowes gift card/voucher. As a family of 5, we need that to replace the unrepairable refrigerator.

3 months ago

check_circle

Verified Customer

star star star star star_border

Jeffrey

I referred a friend to Choice Home warranty and the technician deemed his washing machine needed replaced and you warranted him only 409 dollars for replacement! I can't think of anywhere you can get one for that! I just ask that you treat him right! It puts my reputation on the line being I referred him to you!

3 months ago

check_circle

Verified Customer

star star star star star_border

Tammy Holguin

The SA Electronic company was very responsive. They kept me in loop as to when technician was coming and when part was received for dishwasher. I contacted them late today to come back and put springs back on door. Seemed to have been oversight and were removed during repair.

3 months ago

check_circle

Verified Customer

star star star star star_border

Aaron Edworthy

My dishwasher started to leak and "yell" so I filed a claim and with quick response I had a professional out to my house. Only down fall is the time it took for the part to be ordered/received. Still a small leaking but he will be back out in a few days.

3 months ago

star star star star star_border

Jeff and Nagelle Smitherman

I've had two issues that Choice has taken care of during my warranty period. The first was a garage door opener which wasn't operating due to a radio signal failure. It took a couple weeks before I could get a technician to my property. He fixed the issue but used used parts to do it. The second issue was a repair on an oven lock which was preventing the oven from operating. Choice contracted with Sears Home Appliance Repair who were very professional and diagnosed the issue quickly. It ends up that the older model stove can't be repaired so we're currently waiting for choice to send us an electronic gift card to Lowes to purchase another stove. Overall, it's been an a decent experience. Hopefully the gift card comes soon because the stove is in a rental property.

2 months ago

check_circle

Verified Customer

star star star star star_border

Shepherd

I have been with Choice for more than 10 years and they always respond quickly when I have a problem with my appliances. I also get follow up quickly if the technicians sent did not fix the assigned item. I simply request that they send highly experienced people and not someone doing OJT. I have been satisfied with them keeping my appliances working . They also helped replaced a gas stove and dryer that had served their time. They are easy to work with I do appreciate my associationj with them.

4 months ago

Choice Home Warranty Reviews

Summary of Reviews