Choice Home Warranty Reviews
9.4
Overall Score
Verified Customer
Review Source
Brenda Carver
The technicians were great. My problem has been with service. They scheduled a repair and charged me for the service call for something you don't fix and ask for my receipt and said it was their fault and they would give me a refund of the service fee then decided to give me a credit. I spoke to other warranty companies and they told me the Gasket falling off would be covered. Then I have reached out 4 time with no answers or call back. My card on file was canceled due to fraud and got a nasty email about it from your people because the payment wouldn't go through. Not because of money but update. Your problem not mine.
3 days ago Edited December 2, 2025
Verified Customer
Review Source
Robert
There was a long period of time (3 weeks) to begin the evaluation and/or repair process. Once done with that initial appointment, we once again waited almost two weeks for another appointment to occur. The end result was a unrepairable fridge/freezer unit because a very small fan inside the unit failed and could not seem to be repaired or replaced. The fan was 'toy-sized' and probably cost about 5 dollars to make somewhere overseas, but I ended up spending more than a thousand dollars
to replace the fridge/freezer. Admittedly, the unit was around 22 years old, and the cash settlement to me was probably quite generous considering the age of stuff involved. I'm just disappointed that a part so cheap can lead to my replacement cost. I am not being critical of any person involved, just bummed about the time overall, and the unavailability of the fan unit.
2 weeks ago
Verified Customer
Review Source
Linda
I was disappointed when I made my request of a non-working microwave. I gave the model number and another #to the agent and she informed me that a GE representative would be contacting me. Three and a half weeks later he came. He never even opened the microwave. He immediately told me it would need to be replaced as they didn't even make the parts anymore. Seems to me that could have been determined when I made the original request. He said I would hear from you guys as to what you would do. I did hear about 15 minutes later. I was informed that I would get a gift card to Lowes for about $190. I had to go and buy a microwave and pay the additional cost plus instalation and dispose of the old one. I was also offered a check to me and allow me to buy the microwave wherever I choose. Today, about two months after the original request I got my microwave. It cost over $400. It is exactly like the one I had. Then to add insult to injury I still have not received my check from CHW.
2 weeks ago
Verified Customer
Review Source
Sharon
The company, SA Plumbing was a little sketchy, one week they claimed yo make is all the way to the city line. The next week 6 days later they couldn't go that far yet they charged me full price of running there camera down the line. They claimed we're unable to go that far but since used camera they charged full $515.00 after my complaining they agreed to refund 1/2 until they completed the repair at an estimated 4400.00 cost. I contacted another company and was quoted 1500.00 - 2000.00; so guess who is opening the line. And repairing the line is NOT covered by warranty I saw as my responsibility to choose where MY money went.
4 weeks ago
Verified Customer
Review Source
Adam
I’ve been with Choice Home Warranty for five years and will complete a sixth year because of a free-year promotion. My experience has been mixed—repairs do get handled, but the company consistently looks for the lowest-cost solution. When replacement is required, they instruct technicians to choose the cheapest option available, which has meant lower-quality parts or appliances than what was originally installed. For example, I’ve received a weaker garage door spring, and a very basic built-in microwave replacement. While I appreciate that coverage exists and issues are eventually resolved, it often feels like savings for the company come before long-term quality for the customer.
4 weeks ago
Verified Customer
Review Source
Harold
I have been a member of CHW since July 31, 2025. At the start, in September, I had an issue with our. Garage door. A Technician came to our home within a week and the issue was resolved. I submitted another claim for repair of a leak and a drain stoppage. The stoppage was taken care of very quickly, but there seems to be some type of delay for the leak. I was offered a chance to sign a three year contract for almost $2000.00 because I was starting to trust CHW, the service changed for me. It has been a month now and the leak has not been repaired, plus I have a hole in my guest bathroom ceiling that can’t be repaired until the leak is resolved. I missed two physician appointments waiting for the technicians that never came and there’s a lack of communication between the contractor and CHW. I will get an appointment date from CHW via email and another text from the contractor with a totally different date. I have contacted customer service four times concerning this issue and they are just as confused as I am. If it was possible for me to cancel my contract and receive a full refund, I would. Sometimes I regret changing over from American Preferred Home Warranty. The company was expensive, but reliable.
4 weeks ago Edited November 8, 2025
Verified Customer
Review Source
Thomas and Stacey M Gilbert
My second year in the home I purchased, and the stove stopped working. You guys offered me $420.00 to replace it, now you show me were I can buy one that offered everything my old stove offered! You can't!!!!
3 days ago
Verified Customer
Review Source
Donna
I had two visits from the repair company.. Anthony or Tony was the technician. On the first round, he said, he fixed something to what he suggested with a hose. The tenants in the building observed him not doing anything except taking the panel off the bottom. It leaked a day or two later because they ran the dishwasher. I called back and he went out again and fixed something in the rotating blade. I was unhappy with his lack of thoroughness. He still left the kick panel off the dishwasher. I was frustrated.
2 weeks ago
Verified Customer
Review Source
Gail
I had a pretty good experience with prior home , but not so great with this one.
the vendors were not always reliable, some never returned to finish the job. And now, i sold myhome and want to cancel for a refund of my premiums... they are charging me the cost of repairs against the unused premium....so that i barely get a refund. very disappointed.
2 weeks ago
Verified Customer
Review Source
Layla
I like how easy it is to submit a claim and the technicians that I’ve worked with. However, replacing any appliance is a lot more work that how they sell it. To replace our dishwasher, they gave us a Lowe’s gift card with the wholesale value of a dishwasher. Let me tell you, you CAN NOT find a dishwasher for $250 at Lowe’s, and that doesn’t include delivery or installation. It’s extremely limiting and honestly so disappointing.
2 weeks ago
Verified Customer
Review Source
Jeri
I am very disappointed in how long v it is taking to get my dishwaser back operating. I am an 86 yr old widow and am really missing my dishwasher as I cannot stand long at a time to wash my dishes. My technician is very professional, but is having to wait on parts for my dishwasher. It is old and parts are not always available. There was also a fire in back part of this appliance plus water pump stopped and I really would feel safer with a new one. Hope it will be fixed soon.
4 weeks ago
Verified Customer
Review Source
Steve
It was supposed to be #1 when I chose it. But they are terrible about getting you help when they don’t have a vendor at hand. Takes forever for the reimbursement program. They can’t find a vendor, and I do, they should take care of it, not drag me thru an approval before giving me the ok to have repair made. A/C quits, it needs fixed NOW, not after weeks of red tape while I suffer with NO A/C!
4 weeks ago
Verified Customer
Review Source
John
I put in a request to have my refrigerator fixed and 5 weeks later, I had to call LG to get it fixed. The original complaint was the ice machine and I still don’t have the new part. The second complaint was the compressor and Choice denied that. I called LG, it was still under warranty and in 2 days, 2 day, 2 days, the refrigerator is fixed. Still haven’t received the new ice maker from 5 weeks ago.
4 weeks ago
Verified Customer
Review Source
Elizabeth
I’ve been very disappointed in their service being expedited at a timely fashion. They sent out a contractor to fix my Appliance. That contractor decline to provide services. Then the company sent out another contractor who seen even more on interested in investigating my Appliance. Then they said that they would order parts And that was over a week ago and I still haven’t heard back from the second contractor. I am considering withdrawing my service with Choice because this has been going on over three weeks now. I wish they knew competent repair technicians that speak clear English.
4 weeks ago Edited November 8, 2025
Verified Customer
Review Source
Michael
Choice is not locked into the service company system they assign when u file a claim. I had to call the service co. assigned to set up an appointment as what Choice gave me was wrong. One company never showed up after I made an appointment so I had Choice give me another one which delayed getting my problem water heater started again over a week. I also don't think Choice give you a fair buy out on an appliance. I will look for another warranty company when my 3 years are up.
4 weeks ago
Verified Customer
Review Source
Ronald Boucher
I had an a/c issue and notified Choice. The service man came out and fixed the problem. He unclogged a drain line and charged $1700 to remove mold that he said wasn’t covered. Three months later I had the same clogged line. The same tech game out. He fixed the problem and indicated that, if it happens again, I should consider replacing the line. (About $300). Three weeks later I had the same clogged line. This time I called my a/c man. He unclogged the line and gave me a one year guarantee and volunteered to check it in six months. All for $200. I would prefer to call myown tech and have Choice cover any major repair.
1 month ago
Verified Customer
Review Source
Jolie
It's not the contractor per se; its more so of the process to get a repair completed (shouldn't take several weeks for a simple repair due to the requirement for multiple requests and multiple charges). I do not like the fact that when there is an issue, it takes multiple contractors to resolve. Why not assign to a contractor and have them complete the job from start to finish and include it as one. For example, contractor took a look at what the issue was ($75); input the request for service (assigned to a NEW contractor) who kept putting me off for several weeks and felt that coming at 8PM was okay with me with young children in the home. I called you all to say that it was unacceptable and to please assign to original contractor, who was able to take care of within a few days (another $75). Why does it take two different contractors to do something that could have been taken care of within days of the initial call? Alot of time was wasted and my tenant still has a hole in their ceiling from the water damage. I chose to not input another request in for the repair, in order to avoid the $75 deductible when it is related to the original issue.
1 month ago
Verified Customer
Review Source
Suzanne Randall
They did fine for appliances: dryer
I still had to pay $600 for water heater, but it could have been double.
But when my a/c unit went out,CHOICE Home Warranty chose picked the repair company who came to look & turned in a report that stated my unit looked vandalized or tampered with (suspecting me) so they would not cover replacement of my entire A/C unit, leaving me in the heat. They said there’s nothing they will do, period.
I was so desperate & upset, that I used Thumbtack to get a second opinion which was also trying to get me to finance through them for $12,000 plus $3k cash, for a whole new unit. Which I couldn’t get approved for.
Now it’s been an entire week and out of the blue a man calls from yet another 3rd company left over from my initial contact to Thumbtack.
I told him it’s trashed & I can’t afford a new unit.
He asked me if he could just come see for himself, no charge. Of course I said yes.
He came and fixed everything for $980. Good as new. I was being scammed by not 1 but 2 companies. When i called Choice to see if they would reimburse me for the repairs due to the damage. They would not allow me to turn in the report from the company who was successful in fixing it. I want to change companies now.
1 month ago
Verified Customer
Review Source
Tonia And John Britain
Thought was a good source BUT UNFORTUNATELY too many hidden items not covered & still had to pay deductible THEN HAD TO HIRE A OUTSIDE COMPANY.
Not sure will renew.
3 days ago
Verified Customer
Review Source
Tim
Choice needs to work on approving claims with contractors, if contractors cannot contact anyone then tge claim cannot move forward. Also, tge customer must take another day off once approved work has been granted. To big of hassle for contractors to take a work order.
2 weeks ago
Verified Customer
Review Source
Ramon
WELL, IF THE COMPANY YOU HIRED TO DO THE JOB, LIES AND PROMISE THEY WILL THE JOB AND YOU SAY CAN NOT DO A HANGING LAMP WHO I AM GOING TO BELIEVE ? THIS KIND OF PEOPLE IS GOING TO KEEP TAKING ADVANTAGE OF THE PEOPLE TAKE $$$ .
2 weeks ago
Verified Customer
Review Source
Jermaine
They cannot seem to find a reputable company to fix our refrigerator ice maker. They’ve sent the same company out 3 times already and will be sending them a 4th time. We had to call twice to finally get the 4th appointment.
3 weeks ago
Verified Customer
Review Source
Carlos Morris
I was told it was a good company, but I am having issues getting my microwave fixed. I have not been offered enough money to replace or fix my microwave and they are making me find a a replacement, what a hassle. Still waiting to find out how to resolve my problem.
3 weeks ago
Verified Customer
Review Source
Jon Doyle Neuenswander
They gave me a good deal for multiple years but they don’t provide very clear information on what is and isn’t covered, so we thought garage door springs were covered based on what they did have in written in their covered list, but they said it wasn’t. Being vague about coverage isn’t ok with customers.
3 weeks ago
Verified Customer
Review Source
Zulma
I have one outstanding claim that remains to be completed. It should have been completed yet getting the contractor to return was a bit difficult. I did call choice and they are having him return but it is not done yet. We had another claim and it was denied. I appealed it and the person who handled that was very dismissive.
4 weeks ago
Verified Customer
Review Source
Diana
They're very efficient and response is done in a timely manner, but the technicians that they send speak VERY broken English to where I could hardly communicate with them. This is the 4th time this has happened to me. Otherwise, the company itself is pretty awesome.
4 weeks ago
Verified Customer
Review Source
Ruthie
The company that you choose to do the work does not get back with the client and it’s horrible. It should not take 3 to 4 weeks to get the appliance fixed. I’m very dissatisfied. I called in about my air conditioner. Nobody has got back in touch with me regarding the port or when it’s gonna be fixed.
4 weeks ago
Verified Customer
Review Source
Helen
I had to call more than once and they had no record of the claim, so I had to submit it twice, but once submitted, the subcontractor contacted me immediately. The technician was limited to what Choice accepted, and so he fixed what they approved. That being said, there is still a leak present, although much less than before.
4 weeks ago
Verified Customer
Review Source
Michael Royer
Some items seem to be covered while others are not clear. After a claim was denied, I requested an appeal and was given a review, but no feedback afterwards on the review by the case manager. It was pretty straightforward, but was left up to me to make contact rather than addressing the issue after my appeal. Obviously, they will will continue to deny the claim for whatever reason, so I'm chose not to play their game.
1 month ago
Verified Customer
Review Source
Michael
So, we chose Choice Home Warranty because of what I've read online about the services you provide. But after paying our monthly fees over a period of time and having an issue with our Hot Water Heater we submitted a claim. Upon doing so I was contacted by a service technician who came during a storm and pretty late at night. He was removed from the service for an unknown reason. I was then told that CHW has the option to send out another technician for a second opinion. Makes me feel like CHW does not trust their technicians on their call list. Makes me worry if we made the right choice in our home warranty company.
The work was completed, the technician did an outstanding job. I was given the option to pay out of pocket first, so I did, and now I'm waiting for my refund. This process was a lot more complicated than I expected. And I'm barely getting paid back what I paid out of pocket. So, I'm second guessing whether or not this is even worth it.
2 months ago
Verified Customer
Review Source
Carolyn Mahoney
Claim One went just fine but it took two service calls and I had to pay trip call twice. The microwave is now replaced
Claim Two was totally unsatisfactory. The garbage disposal didn’t work - I pushed the button at the bottom several times - it wouldn’t start and the sink was backing up.
CHW referred the claim to a service company that changed the service appointment window three times - sometimes at the last minute. This was so UNSATISFACTORY that I finally paid to have someone install a new garbage disposal. This incident has made me question as to whether I’ll renew.
On top of all the above, CHW hasn’t sent the check for microwave replacement on Claim One
2 months ago
Verified Customer
Review Source
John McFadden
Replaced broken door spring but repair man said other spring should be replaced too but choice did not cover the cost of 2nd spring
3 days ago Edited December 2, 2025
Verified Customer
Review Source
Manuel Perez
Every thing is ok i wish the lowes gift card could be more and come faster last time I went a month without a refrigerator
3 days ago
Verified Customer
Review Source
Anurag
Generally easy to work with.
During peak summer took them 2 weeks to send someone out to fix AC.
Rejected what I thought was a valid claim for malfunctioning compressor.
1 week ago
Verified Customer
Review Source
Carolyn
I have been happy with them before. The latest fix was on my refrigerator and it is doing the same thing as before I had it fixed. Water is collecting under both the right and left vegetable bins and freezing there.
2 weeks ago
Verified Customer
Review Source
Rochelle
You don’t want my feedback, I had issues with my garage door wheels which you guys wouldn’t replace because it was covered. My garage doors are basically new barely used.
2 weeks ago
Verified Customer
Review Source
Angela
Paying every month and then had to use for my washer, came out quickly,charged me $100 and tell me if I want it fixed my portion would be another $200, I don’t think so I can buy a new one for a few more hundreds
3 weeks ago
Verified Customer
Review Source
Aaron
Was very professional and was pleasantly surprised how quickly the technician arrived to the house. A little disappointed on how long it took to receive the part but the repair was quick and the oven was working again.
3 weeks ago
Verified Customer
Review Source
Leonard
Took to.long to replace our gsrbsge cuckoo
Took over 20 days to replace our garbage disposal and when I
Called got a person who spoke broken English had no idea
What they were saying
3 weeks ago Edited November 20, 2025
Verified Customer
Review Source
John
Your company and most home warrantee companies do not have a very good reputation in the communities. It took several days for a company to accept my repair needs. The last two times the came from several miles away!
4 weeks ago
Verified Customer
Review Source
Geralyn McFarland
I give 3 stars because I like the prompt service I got in sending a tech to look at my oven and that I’m getting a Lowe’s e card to cover most of the cost but it has been 2 weeks and have received no card yet and also no one responds to any of the emails I have sent.
1 month ago
Verified Customer
Review Source
John
Their Technician was great diagnosing and replacing part ONCE IT CAME IN. BUT it took 8 days for him to come to diagnose problem and by the time they got the part and installed it, we were without the use of our washing machine three and a half weeks.
1 month ago
Gary Zurn
This would have been a 5 but the replacement program is terrible. My dishwasher was deemed unable to be repaired by repairman who was great. However I was only offered $272 for a full replacement based on how they calculate. It was $1200 new with install. I could get an equivalent replacement for $1000 but they would not budge off the $272. No mention of depreciation by customer service. Only keep saying based on size, options etc. Regardless of what I showed them. I challenge anyone to find a replacement dishwasher with the options of a Kenmore Elite for $272, Read small print very carefully for replacement option.
3 weeks ago
Verified Customer
Review Source
Ashley
I liked that most times the appointment
Was made that day the claim was made. I am mad about having a job done that was okayed, but they wanted the work to be done by this very unprofessional plumber. I was not confident in him so I had a plumber I knew do the job. We took pictures, had the paperwork of the water heater I purchased and they would not reimburse me for what they said they would do for the plumber they sent out. $450 is a lot of money to me.
2 months ago
Verified Customer
Review Source
Alfonso
This is actually a review for the service company you sent to my home for my washing machine. 3 weeks of visits:
1 week wait to assess
a week to get the motor
another week waiting for the rotor that he broke after trying to change the motor
Today, all installed, he leaves, but it still doesn't work
They can't come back til next Tuesday
another week for him to install everything, run as test, I guess, and say it was done. 10 minutes for my wife to discover its still not working
and now waiting til Tuesday just for him to come back and tell us something else
2 months ago
Verified Customer
Review Source
Lisa
Overall this company does good. I think the most irritating thing about any home warranty is the money allowed for any replacement is manufacturer price which no one can go and buy a replacement for that price. I feel that the amount given should at least be the full amount of lowest priced appliance in that category. Example: stove… amount given $332. Lowest price basic oven found was around 500.
2 months ago
Verified Customer
Review Source
Rachel
I was charged $165.00 for the repair of my refrigerator. I was aware of the $100 service charge, but I was not told about the additional $65.00 charge. With my last home warranty company the price quoted to me was all I paid. The service itself however was EXCELLENT! The repair person was neat, friendly, and courteous. He even called to see if he could come earlier when he realized he was ahead of schedule, which worked fine for us. We would definitely use him again the next time we need a repair.
2 months ago
Verified Customer
Review Source
Charisse Ladson
When contacting Choice Home Warranty for needed repairs it took a little longer to find a service provider, I am guessing it was depending upon what appliance needed to be repaired.
Otherwise, the process was fast.
I had 2 situations where a Service Tech came out and was able to complete the replacement of parts or tell me what the issue was in minutes.
I disagree with the fact of the monthly service plan amount increasing every year; especially after begin with Choice Home Warranty for over 3
years.
There should be some type of incentive for long time customers.
2 months ago
Verified Customer
Review Source
Bonnie Pettis
I am frustrated with the "outsourcing" of customer service and feel the "language barrier at times created or creates a lot of issues, for me specifically with my claim. I have been waiting since June 27th for a repair. An appointment was made without my knowledge or seeing if I had work the day it was made, I called to rescheduled and asked that they have the company doing the repair call me. 6 times an appointment was scheduled, 3 times the tech never showed and I was told "he didn't want to travel that far for one job" the other 3 times again I asked that I be called when it was to be scheduled so I could either take off work or make sure someone was home, never received calls, never got a return call. tried to leave messages on the companies voice mail it was always full. They finally got another company who did come out and they were very nice, kind, thorough, and at this point 3 weeks waiting on a part. I hope this isn't going to be another company that does the same as the first.
3 months ago
Verified Customer
Review Source
Heather
I can never get a human on the line when something goes wrong. However, Choice has taken care of a few issues once I did the leg work to get service handled.
2 weeks ago
