American Home Shield Reviews

If I could give this company negative stars I would -- it honestly feels like i've been scammed. I've been paying AHS for 2 years without incident, yet of course, when the time comes, there is an excuse as to why they cant be helpful, and nobody really seems to care. I have been living (in the winter months) without hot water for almost 3 weeks now, despite a water heater replacement being one of the things that the Company clearly outlines as a covered service. Once you pay the required service fee, you are assigned one of the AHS partner companies to come assess and complete the repairs. Well, of course, AHS chooses partners who complete the work for the cheapest because they are illegitimate. My "partner" company doesnt have a valid website, and the phone number goes to a cell phone. The repair man told me he would come on the monday after my heater broke, he didnt show up until wednesday: strike 1. Then, on wednesday, he showed up (2 hours past the rescheduled time he texted to say he would arrive), spent 15 minutes in my home, and told me my water heater was broken and that i would need a brand new one. Cool? No. For some reason, after that, he never sent AHS the assessment, and has ghosted both me and AHS since (for almost 2 full weeks now). AHS is saying there is nothing they can do since they assigned the work to him in their system, and that I just need to wait until we can reach him for his assessment. So basically I'm playing a waiting game, in December, without anything but ice cold water in my home. They made sure to process my monthly fee as I've been waiting, though. Absolutely awful, i wouldnt recommend them if they were the last warranty provider on earth.

This company is a joke. Complete garbage service. I have been a member for 6 years in my current home and for years prior to that in a different home. We have literally paid them multiple thousands of dollars. Our furnace went out and so far, we have been getting the runaround for over a month (while the cold weather is setting in at night). The issue is the expense of the parts required to fix the furnace. They don’t want to pay it. You will only be able to speak to a customer service representative or the escalation department. Both just make excuses and nothing gets done. You will never speak to the authorization department or a manager. They shield them from all of this. I cannot tell you how many hours I’ve spent on the phone with them but I can tell you that they are a complete nightmare to work with. Buyer beware!!

To Whom It May Concern, I am writing to express my outrage and disgust at the shameful way American Home Shield has treated both myself and your customer. I was called to complete a plumbing repair after the company you sent out flatly refused to complete the service. They took your customer's money without hesitation, only to leave them with unfinished work and water damage—a situation that has now left them broke and living in a home that’s still in disrepair. What’s even more appalling is that after taking the customer’s money for a service you agreed to, you have now refused to fund the necessary repairs. This is unconscionable. How can you sleep at night knowing that your company is deliberately taking people’s money and then refusing to honor the contract by denying any reasonable accommodations or service? You have left an individual who trusted you in a damaged home, with water damage worsening by the day, and with no recourse to fix it. Let me be very clear: this is not just poor customer service. This is fraud. You are knowingly allowing your customers to be taken advantage of and leaving them in a vulnerable position, all for the sake of squeezing out every last dime. You clearly have no concern for the people who rely on your services—people who trusted you to provide basic, essential repairs. Instead, you’re just adding insult to injury, refusing to provide the help you promised, and leaving customers in financial ruin. I am demanding a full explanation of how you plan to rectify this situation immediately. How do you justify continuing to operate under these circumstances, knowing full well that your company is perpetuating deliberate negligence and exploitation? If this is how you choose to conduct business, then you have absolutely no right to be in this industry. Your company’s behavior is disgraceful, and it’s time you take responsibility for the misery you’ve caused. If there’s any shred of integrity left in your organization, you will correct this immediately and ensure that the customer gets the service they paid for, with no more delays or excuses. I look forward to your immediate response. It’s time you own up to your actions and stop taking advantage of those who depend on your company.