Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Marcus barrett Alexandria, KY

Was mislead on info for camera operation

6 years ago

Reply from Brinks Home Security

Hey Marcus - Thank you for taking the time to share your experience. We're sorry to hear about this miscommunication. If you could, please reply via Private Message with the address and phone number associated with your account so that a member of our team can reach out to you. Thank you and we look forward to connecting.

Mar. 25th, 2019

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Mark Enders Seattle, WA

They have called my phone 5 to 6 times a day since I accidentally gave it to them

6 years ago

Reply from Brinks Home Security

Hi there, Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

Mar. 27th, 2018

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Not trustworthy Lehigh Acres, FL

They keep sending me emails saying they have tried to call me but THEY HAVE NOT TRIED TO CALL

6 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

Mar. 20th, 2018

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Nancy Summerville, SC

They are all about money, if you don't have the right credit score, they will not serve you.

6 years ago

Reply from Brinks Home Security

Hi Nancy, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

Mar. 20th, 2018

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na DeSoto, TX

THEY COULD DO MORE THINGS AT A CHEAPER FEE

6 years ago

Reply from Brinks Home Security

Thank you for taking the time to share your thoughts. In the spirit of our company goal to constantly improve, could you please share any and all constructive tips pertaining to how we can improve our products and/or services? Thank you in advance and we look forward to reading your tips!

Mar. 25th, 2019

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Patrick Bright Pittsburgh, PA

Heavy, high pressure sales pitch. Tried to get me to sign up on the spot. Wouldn't email proposal.

6 years ago

Reply from Brinks Home Security

Hi Patrick, we appreciate you taking the time to leave us feedback. We are always looking for new ways to improve our customers' experience. Could you DM us with additional details so we can send a proposal along?

Thanks!

-Adam

Jan. 31st, 2018

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Ed Ricks Maricopa, AZ

Installer took nearly 6 hours to install. Downstairs motion detector and wired siren not working

6 years ago

Reply from Brinks Home Security

Hi Ed, we appreciate you being a customer and taking the time to leave us feedback on your experience. In order to assist with your issue, could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions.

-Adam

Jan. 25th, 2018

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San Hendersonville, NC

made simple inquiry and bombarded with phone calls for days!

7 years ago

Reply from Brinks Home Security

Hi San,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Princess Tullahoma, TN

Called to get some info on security company. Customer Service Rep was very rude.

7 years ago

Reply from Brinks Home Security

Hi Princess,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Jorge Raleigh, NC

Lied in their sales pitch and now Im in a five year contract I dont want to be in.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 29th, 2019

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Trevor storms Alpena, MI

Sent me wrong module, took hours to hook up without results. Has to wait a week for new module.

7 years ago

Reply from Brinks Home Security

Hi Trevor,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Fail Youngstown, OH

Too pushy, would not listen, just wanted to make sale, would not answer questions

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Eric

Ability to contact the correct agency in the event of a burglary or fire escapes these people...

7 years ago

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doug wheeler Forest Grove, OR

They are impossible to cancel. They have been billing me and can't get them to stop!!

7 years ago

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JC Hanson ID

Great security and key. Use. Love the enthusiasm

2 years ago

Reply from Brinks Home Security

JC, We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector

Feb. 14th, 2022

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Rob S , TX

No help fixing faulty equipment. Huge runaround trying to get help.

4 years ago

Reply from Brinks Home Security

Rob, thank you for taking the time to leave us your feedback as it allows us to grow as a company. At Brinks Home we strive to ensure customer satisfaction and we regret any inconvenience we may have caused you. I’d like the opportunity to take a further look into this matter as we are always here to help. If you could please send me an email at socialmedia@brinkshome.com with your account information I would be more than happy to reach out to you. – Juana H.

Aug. 27th, 2020

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Anonymous Oak Lawn, IL

Dont like it. Very unhappy. Over Rated over priced dont work

4 years ago

Reply from Brinks Home Security

Hi there, Thank you for reaching out. We appreciate your feedback. At Protect America we're always looking for new ways to improve. To answer any questions you may have about your equipment, please reply via "Private Response" with the name and address associated with your account. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 27th, 2020

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Mary Huntsville, AL

I have chosen another company and they are still harassing me.

5 years ago

Reply from Brinks Home Security

Hey Mary - Thank you for your feedback. We're sorry that you feel harassed. Have you requested to be added to our 'do not call' list? If not, you can do so here:
Thank you again for your feedback.

Jul. 23rd, 2019

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Michael C Phillips Copperas Cove, TX

Real Pushy Salespeople- I had to finally hang up on the guy

5 years ago

Reply from Brinks Home Security

Hello Michael - I'm very sorry about your experience with our sales team. You're right - any sales interaction should be a two-way conversation with zero pressure. If you don't mind, could you please reply via a 'private message' and provide a few specifics from your experience? This sort of feedback is invaluable when it comes to the training and development of our customer-facing team members. Again, I am very sorry for your less than ideal experience.

Mar. 26th, 2019

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Jason Witt Mishawaka, IN

they called me at a minimum, 5 times a day, without leaving a message.

5 years ago

Reply from Brinks Home Security

Hello Jason - Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

Mar. 20th, 2019

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Stu F

Call me 5 times a day even after I told them I purchased something else.

5 years ago

Reply from Brinks Home Security

Hey Stu, we’re sorry to hear that our sales solutions specialists are calling you too often. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! You can also request to be added to the do not call list via our website. Thanks and please let us know if you have any questions!

Jan. 11th, 2019

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Woody miller Gordon, GA

Refused to give straight answers to questions of cost and military discount

5 years ago

Reply from Brinks Home Security

Hey Woody, we’re sorry to hear that our security solutions specialist did not answer your questions. At Protect America we encourage all of our representatives to handle inquiries with care and urgency. Could you please DM us with more details on the equipment and services you are looking for pricing on? Also, we do not have any specific military discounts in place at the moment, but we will be happy to look for a solution that works!

Dec. 26th, 2018

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Brandi Raeford, NC

They were overpriced and extremely pushy

6 years ago

Reply from Brinks Home Security

Hey Brandi, we’re sorry to hear that our associates were being pushy. Our sales solutions specialists are passionate about our security solutions — nevertheless we do respect when you don't want to hear from us! While our premium professional monitoring rates may seem a little higher than some of our competitors various plans, we do offer up to $1400 of free equipment up-front, a locked-in rate, and a price match guarantee. Please feel free to direct message us or give us a call and we can get you our latest offer.

Dec. 10th, 2018

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Ken Houpt

To push, I asked to be removed from call list 5 times on one 6 hour period.

6 years ago

Reply from Brinks Home Security

Hey Ken, we’re sorry to hear that our sales solution representative was too pushy. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! You can also request to be added to the do not call list via our website. Thanks and please let us know if you have any questions!

Dec. 4th, 2018

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Don Belton, TX

The contract terms not consumer friendly

6 years ago

Reply from Brinks Home Security

Hey there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 13th, 2018

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porch Opelika, AL

salesman called when we had company and was to call back. never called.

6 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear about this. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 13th, 2018

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Ken Everett, WA

The salesman did not legally lie but he was misleading to a fault

6 years ago

Reply from Brinks Home Security

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance. - Ryan

Mar. 27th, 2018

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Tom Prescott, AZ

Sales information was misleading and incorrect

6 years ago

Reply from Brinks Home Security

Hi Tom, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

Mar. 20th, 2018

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David C Redwood City, CA

I left my number and information and never received a call back.

6 years ago

Reply from Brinks Home Security

Hi David, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

Mar. 20th, 2018

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NEVER A. CUSTOMER Rock Tavern, NY

DOZENS of computer calls from dawn till after 9pm...no humans on the line

6 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

Mar. 20th, 2018

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Katharine

I only inquired but they charged me. They didn't listen to my request.

6 years ago

Reply from Brinks Home Security

Hi Katharine, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

Mar. 20th, 2018

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s a robbins Torrance, CA

did not receive proposal prmoised...got 6 e/m ads in 5 dayss

6 years ago

Reply from Brinks Home Security

Hi there,

Thanks for taking the time to provide us with feedback. We would love to send you a proposal - can you send us a direct message with your information?

Thanks!

-Adam

Feb. 12th, 2018

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Matt Winter Haven, FL

They would not stop calling even after I said I wasn’t interested

6 years ago

Reply from Brinks Home Security

Hi Matt, we appreciate you taking the time to leave us feedback. We are always looking for new ways to improve our customers' experience. Could you DM us with additional details if you are still experiencing this issue?

Thanks!

-Adam

Jan. 31st, 2018

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Walter Wittke Fernandina Beach, FL

They tried to make me keep paying for service after my contract was expired.

6 years ago

Reply from Brinks Home Security

Hi Walter,

Thank you for taking the time to leave us feedback. We do have an industry standard 36 month contract, after which your service goes month to month. Please feel free to direct message us if you have any additional questions. We appreciate you being a customer and hope we've done a great job securing your home.

-Adam

Feb. 12th, 2018

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Bulldogs Don't Listen Fallbrook, CA

i asked them not to call again but they keep hounding me. how rude!!

6 years ago

Reply from Brinks Home Security

Hi Bulldogs,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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m Madison, AL

They did not help me with my security requirements

6 years ago

Reply from Brinks Home Security

Hi M, we appreciate you taking the time to leave us feedback on your experience. Please DM us and we would be happy to assist you with your security requirements.

-Adam

Jan. 25th, 2018

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Mark Seattle, WA

Pushy salesmen and nothing special about them.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 29th, 2019

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Anonymous Medical Lake, WA

I was interested but the calls were coming in 3-4 times a day, way too pushy..

7 years ago

Reply from Brinks Home Security

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Aa Bakersfield, CA

No clear explanation of requirements for system and expect me to install

7 years ago

Reply from Brinks Home Security

Hi Aa.

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. We are a pioneer in the DIY home installation security space. We provide guided installation support on the phone - and you can get your system up and running in as little as 30 minutes. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Bob Merced, CA

They are extremely overpriced and do not have any room to negotiate.

7 years ago

Reply from Brinks Home Security

Hi Bob,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. We pride ourselves on the most competitive pricing in the industry - with price matching and lifetime warranties. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Yours NA

Pricing too high and very assertive sales rep.

7 years ago

Reply from Brinks Home Security

Hi Yours,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. We pride ourselves on the most competitive pricing in the industry - with price matching and lifetime warranties. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Anonymous Seattle, WA

Out dated expensive equipment. Awful smartphone app. Forced in to contract.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 29th, 2019

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Alan Day Fort Washington, MD

Did not send all of the equipment we agreed to

7 years ago

Reply from Brinks Home Security

Hi Alan,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance on your equipment.

-Adam

Jan. 25th, 2018

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JoAnn Vondracek Denver, CO

Good reviews online but too sales were pushy. We decided not to go with them

7 years ago

Reply from Brinks Home Security

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Craig Bakken Morrison, CO

Called but never replied via e-mail. Don't take calls.

7 years ago

Reply from Brinks Home Security

Hi Craig,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Anonymous Bluff City, TN

Extremely pushy with continuous phone calls and even text messages.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Abby Smith Dothan, AL

The cameras always glitched or went out when it would rain.

2 years ago

Reply from Brinks Home Security

Hi Dee, we are sorry to hear about the negative experience regarding your service and cameras. Brinks Home takes all complaints seriously. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you. We look forward to speaking with you soon and offer the best assistance possible. You can also contact us at 800-447-9239 for immediate assistance over the phone. -Jaime

Aug. 31st, 2022

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Leopold Dyce Washington, DC

They were an ok company ok service. A little pricey

2 years ago Edited April 8, 2022

Reply from Brinks Home Security

Hi Leopold, we thank you for your feedback. If you have any questions or concerns regarding your bill or pricing of alarm equipment, please don't hesitate to reach out to us at your earliest convenience. You can speak with a representative over the phone at 800-447-9239. Thank you. -Jaime

Apr. 8th, 2022

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Anchal Ghai Los Angeles, CA

Worst Customer Service!! Don't use them!

2 years ago

Reply from Brinks Home Security

Hi Anchal, thank you for reaching out about your recent concern with your account. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Jaime

Mar. 2nd, 2022

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Anonymous

Great customer service, and free equipment

5 years ago

Reply from Brinks Home Security

Hello - Just out of curiosity, how do you justify a 1-star rating when you state that our customer service is 'great' and our equipment is 'free'? Thank you for sharing your thoughts, but we're a little confused on this end. Thanks again!

May. 9th, 2019

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