Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

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CHRISTINA ROBERTS Little Rock, Arkansas

I am absolutely astonished and WELL PLEASEDwith the Customer Service person. I can’t remember her precious name, but I am so thankful for her time her knowledge, professionalism, her attitude and taking the time and walking me through every detail that was needed, which helped my confidence. Thank you, thank you thank you!!!

3 days ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Christina. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 23rd, 2026

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Brinks Cares! Fairfax, Virginia

The Brinks installer (Kendra) was excellent. Very friendly, efficient, and explained things well. Then today I called with a question, and spoke with Javier, who was most helpful. Both Kendra and Javier expressed interest in our being fully satisfied, which we are.

3 days ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback. We're pleased to hear about your experience with the service you have received from Javier. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 23rd, 2026

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althea Pope Aldie, VA

Ms. Tina from Texas was very pleasant and helpful, she was able to assist me with my questions and answers any questions I had about my account. She also tried to help me with my early payment, by getting a small fee deducted but she was not able to help with that. But she tried. The payment is actually 3 months early and not due until December 1,2026. Then it will last for 6 months. Great experience with Ms. Tina

1 week ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Althea. We're pleased to hear about your experience with the service you have received from Tina. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 17th, 2026

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Wendy Atlas Albuquerque, New Mexico

The man I spoke with did everything possible to get my camera bk on line- he walked me through all the steps several time being as patient as could be He was an absolute saint

2 days ago

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Michael Trevino Fresno, CA

Customer service from initial contact to the end was very pleasant and informative. I was assisted by 3 individuals who helped me with questions, removing equipment that i no longer needed and assisting with requested new equipment and sensors. I truly appreciate the great customer service i received today. It’s not often these days that 1 phone call is made and questions are answered, technical support is provided and ordering new equipment is ordered and sent with in a few days. Thank you to the initial contact person (i forgot her name), Daniel from tech support and Jennette from the Loyalty Department. Great Job all of you!!!

1 month ago

Reply from Brinks Home Security

Hello Michael, we are happy to hear that you are satisfied with the service experience you had with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 17th, 2026

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Vivian Arrant Lufkin, TX

The last young man I Spoke with was MOST HELPFUL!. The 3 females before him were not interested in being at work OR being helpful. I would fire every one of them!! I am not in your service area so I needed help setting up these devices for Window/Door...I do not work for Brinks so there was a learning curve for me. THIS young man offered to help me setup 15-16 ? Devices in system and keyed them in for me and activated them. He was very Patient and let me know the Customer and Security comes first. I asked every prior support Person I spoke with today 08/01/2026 if the help me with key in because they all knew I was having issues with my wall panel timing out. THEY refused. Everyone needs employees like this young man. His service was absolutely EXELLENT!. I do not know him and cannot remember his name but yall need to look him up and reward his service.

1 month ago

Reply from Brinks Home Security

Vivian, we are extremely happy to hear that you are pleased with your service from a team member that help you with all of your sensors. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 3rd, 2026

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PJ Hatch Chicago, Illinois

Brinks representative Nathan was very friendly and knowledgeable. He helped me when the monitor went out at my church. He precisely knew what the first steps were in fixing the problem. Great work! Top notch customer service!

2 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, PJ. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 16th, 2026

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Carol Schley Sparks, NV

She was very thorough in answering my questions, and very pleasant to speak to. It was such a pleasure to have someone so helpful to actually speak to. (Instead of a phone chat which I did after hours a few nights earlier. That took forever and went no where but to waste time with the wrong information.)

3 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Carol. We're pleased to hear about your experience with the service you have received from our team. thank you for your feedback regarding the chat line. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Aug. 31st, 2026

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Taylor Pittman Troutman, North Carolina

Ms. Shelia was AMAZING!!!! She made a difficult conversation easy with no judgement at all. Talking to her felt like talking to a friend you've had forever that only wanted to help you and make sure that their words, professionalism and kindness brighten not only the rest of your day but the rest of your week! SHE IS the reason, I will always be a loyal customer. Thank you Ms. Shelia!

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Taylor. We're pleased to hear about your experience with the service you have received from Shelia. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you.

Aug. 21st, 2026

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Vivian Brown Chicago, Illinois

I talked to Alyssa and Maurice. Very good customer service.\n First of all, Alyssa transferred me to Maurice. Maurice customer service. Wassexcellent? He explained everything to me very professional. I enjoyed talking to him. Keep the good workup. I have been with this company for years. I have referred several people Maurice and I talked about how good God is to us.\n I enjoyed that may\n God continue to bless. All of you.

1 month ago

Reply from Brinks Home Security

Hello Vivian, we are happy to hear that you are satisfied with the service experience you had with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 17th, 2026

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Malkiat Samra Fair Oaks, California

I had a problem with my panel not connecting properly. The Brinks Team Technician (Joseph) did an outstanding job resolving my panel issues. Joseph was polite, competent and responsive to my concerns. He was very understanding and stayed on task to resolve the issues to a successful ending. I appreciate Brinks and the support team members for caring about their customers. Thank you!!

1 month ago

Reply from Brinks Home Security

Hello Malkiat, we are happy to hear that you are satisfied with the service experience you had with Joseph. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 17th, 2026

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Byron King Houston, Texas

My customer service rep was Larry and he was exceptional. Very calm and collective. He took the time to listen and understand my issues and concerns. I called with the intention to cancel my service with Brinks Home Security, but thanks to Larry I renewed my contract with better equipment and functionality and am leaving this review as a testament to their customer service. A big thank you to Larry.

1 month ago

Reply from Brinks Home Security

Hello Byron, we are happy to hear that you are satisfied with your service from Larry. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 10th, 2026

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TL Biggs II Las Vegas, Nevada

We had Jada and she did amazing with over the phone support. She offered us some coverage on our equipment and we were hesitant because of finances. So she transferred us to what we named her the “Loyalty Lady”. All we know is she kicked butt. Got us coverage we could afford as well as just had the best attitude and amazing smile you could see through the phone. Great job Brinks Customer service team !!!

1 month ago

Reply from Brinks Home Security

TL, we are extremely happy to hear that you are pleased with your service from our team. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 3rd, 2026

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Mike Hugill Largo, Florida

Absolutely perfect explanation on the situation and how to arrive at a solution. The Brinks agent was personable, professional and empathetic.

2 days ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Mike. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 23rd, 2026

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cindy coggin Burleson, Texas

Our representative took care of our service request quickly and got us lined up just two days hence. She was very personable and friendly.

3 days ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Cindy. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 23rd, 2026

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Gene Howard Ruskin, Florida

My agent was very patient with me. She kept me online patiently through every step which could be as many as even 3 to 4 times. She deserves a10+ rating!!!!

1 week ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Gene. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 16th, 2026

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Mary Davis (Mary D.) Crownsville, Maryland

The technician, Tarshia (sp?) was very polite, patient and professional! She listened to my concerns and offered suggestions until all the issues were resolved. I greatly appreciated her time and expertise.

2 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Mary. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 10th, 2026

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Tracy Tabb Houston, Texas

I like that the representative was very professional and patient. She took the time to help me with the situation that I had. I was very satisfied with. She was courteous and help resolve the issue.

4 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Tracy. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you.

Aug. 27th, 2026

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Michele DuBois Palm Bay, Florida

Representative Trishawn was very professional, polite, and helpful. She walked me step by step on what needed to be done to be able to access the application and be able to manage my account. I hope other representatives express the same professionalism as her.

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Michael. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 3rd, 2026

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Glenda Jackson Willow Grove, Nebraska

My BRINKS Representative (I believe he said his name was O’Shea or Oshaed) was extremely helpful, knowledgeable and courteous during our call. I still have some things to do in order to get the issue totally resolved but he helped me tremendously and made the process as smooth as possible. Thank you

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Glenda. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you.

Aug. 21st, 2026

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Suzanne Knox Raleigh, North Carolina

April helped us with our questions . She was so sweet plus smart . She gave us all the info we needed to close my account. I have moved to assisted living and I didn’t know what to do. Thank you April you eased my mind that everything will be ok. I’m happy to use a company like Brinks that is so helpful. Mona W.

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Mona. We're pleased to hear about your experience with the service you have received from April. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you.

Aug. 21st, 2026

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Yolanda Malgra Rancho Cucamonga, California

Glaysi was very patient with us. She walked us through steps that needed to be taken to ensure our system was working properly. Glaysi was very pleasant, professional and we appreciated how patient she was with us. She is an asset to the Brinks family.

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Yolanda. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you.

Aug. 21st, 2026

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Aaron Aston San Antonio, TX

I needed to get my service transferred to a new address. I called and spoke with Elizabeth at Brinks. I cannot believe how nice and professional Elizabeth was. She answered all of my question, transferred my service, provided me new and upgraded equipment and even lowered my monthly payment. I am so glad Elizabeth was the one who answered my call. What a great experience! Super smooth and only took a couple of minutes. Thank you Elizabeth!

2 months ago

Reply from Brinks Home Security

Hi Aaron, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 28th, 2026

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Ashok Bhagwanani Budd, Illinois

System is great. Representative was fantastic. Just beware emails offering low rates for extending contract at a much lower rate. They are legit but the link only gives $5.00 reduction instead of the $10 offered. So I spoke with their representative, she was amazing and reduced the rate by $15.00 not just for 3 years, but also the remaining 6 months on my current agreement. I believe her name was Sheilia.

2 months ago

Reply from Brinks Home Security

Hi Ashok, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review and congrats on the great offer you received! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

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Tom Harris Keller, Texas

I am well pleased with the help I received today from Sabrina. She patiently walked me through all the steps to change some batteries, deactivate some zones for temporary AC service, and reconnect my secondary control panel back to my main panel. In today’s automated world it is refreshing to find a real person who not only actually talks to you but knows what they’re talking about and systematically walks you through each step successfully. I appreciate this kind of support. It is rare.

2 months ago

Reply from Brinks Home Security

Hi Tom, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

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Greg Milini Fort Worth, Texas

Robin was a great listener and provided good options to not only give me a better monthly rate but also helped me with the equipment issue where I was not getting that assistance from the third party over 18 months and I also want to thank her colleague she transferred me to That rapped all that up and also was very professional , highly recommended

2 months ago

Reply from Brinks Home Security

Hi Greg, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

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Glory Miami, Florida

In articulation of my experience with Beings Home security I could absolutely say I give a job Weldon to how I was approached and treated by customer care

2 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Glory. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 10th, 2026

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Judy Trochelman Whites Creek, Tennessee

After speaking with a loyalty representative, I was able to use points from years of being a customer & was able upgrade my service to digital, within a Price range I could afford.

1 month ago

Reply from Brinks Home Security

Hello Judy, we are happy to hear that you are satisfied with the service experience you had with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 17th, 2026

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kinkyboots1 Phoenix, Arizona

OMG I spent 90 minutes on this call and the girl was so apologic. It wasn't her fault but she tried everything to help me with my problem. In the end she decided it was a faulty sensor and put in an order for a new one.

1 month ago

Reply from Brinks Home Security

Hello there, we are happy to hear that you are satisfied with the service experience you had with our team although it longer than anticipated. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 17th, 2026

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Manuel Franco Celaya, Guanajuato

Excellent service, I was treated with professional and respect, she listen to my concerns and help me a lot. Who ever was deserves a compliment for a job well done, thank you again

1 month ago

Reply from Brinks Home Security

Hello Manuel, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 10th, 2026

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Steve Sarper North Las Vegas, Nevada

The customer service people I spoke with, Clarissa & Sydney, were both excellent. They were smart, very helpful, courteous. People like these are the best asset Brinks can have.

1 month ago

Reply from Brinks Home Security

Hello Steve, we are happy to hear that you are satisfied with your service from our staff. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 10th, 2026

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DAVID Ellerby Buies Creek, North Carolina

The customer service person that help me get my cameras back on line was excellent. He was very patient guiding me through the set up process. He was very knowledge onthe process.

1 month ago

Reply from Brinks Home Security

Hi David, we are extremely happy to hear that you are pleased with your Brinks Home service, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 12th, 2026

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Nelda McCrimmon Houston, Texas

As always when I call with an issue, I am greater with a warm welcome and granted full attention from everyone, even the virtual assistant. I appreciate their patience and time given, always help to resolve the issue!

1 month ago

Reply from Brinks Home Security

Hi Nelda, we are extremely happy to hear that you are pleased with your Brinks Home service, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 12th, 2026

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Fannie Ludaway Las Vegas, Nevada

I appreciated Tracy going thru each item of my purchase….no mistakes. I had just returned Simplisafe equipment due to false advertising. I also appreciate you have your own techs for installation…thank you.

1 month ago

Reply from Brinks Home Security

Fannie, we are extremely happy to hear that you are pleased with your service from Tracy and that we truly earned your business. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 3rd, 2026

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John Peterka Boardman, Ohio

I called Brinks Home Security to report that I replaced my single front door and transoms with double French doors. I needed another door sensor. I spoke to Al. He ordered an extran sensor for me and gave me a temporary work-around until the sensor arrives. Thank you, Al!

2 months ago

Reply from Brinks Home Security

Hi John, we are happy to hear that you are satisfied with our service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 28th, 2026

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Betty Dallas Phoenix, Arizona

Paul R. was Amazing. He was patient; courteous and explained everything thoroughly. My only complaint about Brinks, is that we are unable to get hold a human person in Tech Support 24/7. We Do Not like taking to AI voice. This will be considered if we decide to renew the contract with Brinks.

2 months ago

Reply from Brinks Home Security

Hi Betty, we are happy to hear that you are satisfied with your service and we appreciate your feedback. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

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Wayne Howard Las Vegas, Nevada

Brinks has one of the best customer service department I have ever encountered. The people there are very knowledgeable, courteous, and willing to solve your issue. The representative I spoke with today knew exactly what to do to resolve my problem.

2 months ago

Reply from Brinks Home Security

Hi Wayne, we are happy to hear that you are satisfied with your service and getting your concerns resolved. Thank you so much for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

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Tiffany Taylor Meadville, Pennsylvania

My representative Kay was amazing! Very thorough, talked me through the process, patient, followed up with me to ensure everything was working and I knew how to operate it. I would recommend Brinks to anyone just based off her, that's not even including the system and what it provides. 6/5 stars1

2 months ago

Reply from Brinks Home Security

Hi Tiffany, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

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Jim Greulich Whittier, California

A very nice lady whose name escapes me assisted me in changing my codeword and performing an alarm test on my system. We had each other laughing during our conversation. She should receive lots of plus points for being so helpful and cheerful!

1 month ago

Reply from Brinks Home Security

Hi Jim, we are extremely happy to hear that you are pleased with your Brinks Home service, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 12th, 2026

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Bill Henderson San Antonio, Texas

Thank you so much for your help and kindness, thank you Love ❤️ theses company

4 days ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Bill. We're pleased to hear about your experience with the service you have received from us. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 23rd, 2026

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Andrea Wagstaff Phoenix, Arizona

Thank you for resolving our needs and putting our minds at ease under the circumstances

6 days ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Andrea. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 23rd, 2026

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Diane Marshall City of Milford, Connecticut

Oscar was patient, very helpful and knowledgeable. He is an asset to your Brinks team.

1 week ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Diane. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 17th, 2026

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Linda Oliver Jacksonville, Florida

The phone conversation went well I was please with the personal person that assist me with my issues.

1 week ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Linda. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 16th, 2026

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Verified Customer

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Brenda L Fogle NA

4 years ago

Reply from Brinks Home Security

Hi Brenda! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Mar. 22nd, 2022

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Verified Customer

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Bill Simmons NA

4 years ago

Reply from Brinks Home Security

Hi Bill! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Mar. 22nd, 2022

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Verified Customer

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Don Maryville, TN

The customer support answered all of my questions and they stayed on the line and talked to me for a long time to make me feel comfortable with what they were proposing and they did a good job. It was very easy to set up and it went together exactly the way that they said it should. The equipment was easy to install and it all worked exactly the way they said it should. It does require a little bit of a capability to actually install the equipment. Some people might need some help with that. I found it very easy to do but I had to go back and look at the website to understand some of the things that weren't explained thoroughly.

7 years ago

Reply from Brinks Home Security

Thank you for the kind words, Don.

May. 31st, 2019

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Verified Customer

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Brandon Phyllis, KY

Protect American had a bundle that was perfect for my home and exactly what I needed. It was really easy to install myself. They sent it in the mail that had instructions which was really easy to follow and then they offered a deal with you which was right in my budget. It was perfect for me. The customer service has been the most helpful. Every time I've called they've answered and I've talked to a person within five minutes during a call and then if there is a wait time, I was able to leave my name and number and they would call me back. Customers definitely come first. If you use the system right away if you're home or I forget to turn my system off before I open the door, there's not delay. As soon as the door opens, the alarm is going off and within ten or fifteen seconds they're already on the phone calling me. One time I forgot the password to my system and they immediately hung up with me and called the cops and then they called me to make sure there was no mistake and the cop still showed up. So it was a very fast response.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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George Ruidoso, NM

Well, the truth is I tried a lot of companies and I thought they were all thieves who wanted $1200, who wanted $900. I was going to go with Vivint but then I saw that Protect America had a rating of #1 on the internet, so I figured I'd give them a call and I spoke to this woman who was very helpful. My son decided that we could put it in ourselves, which we did. The system is not confusing. You can arm and disarm it from your phone - that's the feature I like best of all. I'm glad I went with them. My wife accidentally hit the panic button one night and the police showed up, so I know the system works. Protect America just doesn't say they're going to help, they do help. For example, when I bought the system, there was only one remote for the alarm. And I called up the company and asked what about my wife? They said 'you didn't specify that'. And I told them I was displeased and they immediately sent me a remote for my wife for no charge. That's the kind of company I want to deal with.

7 years ago

Reply from Brinks Home Security

Thank you, George!

Apr. 7th, 2019

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Verified Customer

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Erwin/Skit Cincinnati, OH

I'm glad to have them because I needed somebody. They were able to fulfill the hardware that I required for our needs here. And the other ones wouldn't adapt. And Protect America did adapt and made it happen. would say 5. And the reason is that they called me when they said they would; they were with me even when I set the equipment up ahead of time because I'm familiar with setting it up. But they were there and they would test everything out and they would re-test it when we were done, so I was very satisfied with everything they did. One thing they could improve on is that you cannot hear the person' we had the volume all the way up and with the volume all the way up you can't even hear it in the next room. For instance, if we want to turn it on in our bedroom , we can't really hear it fro that area. So that was one item we didn't care for - at least that was our, that was one of the things that we needed. But anyway, it's working out. Also this is the first one that I had to plug into the programming system had to plug into an electric socket. All the other ones were battery operated and they lasted 4 or 5 years. So I had to do a little extra work myself, pulling the wire behind the wall and then fishing it out and the bottom and then putting it into the plug. It'd be a lot easier if it was a battery rather than electric.

7 years ago

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Verified Customer

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Samantha Houston, TX

I picked them out of the companies I talked to for a quote because they were the most customer service oriented and they were the first to talk to me about actual pricing without a lot of red tape. They've been really responsive to any questions I've had and when my husband and I received the system and how to install it, we had someone walk us through all of that and they were very patient and helpful. I know that they go above and beyond and at the money you pay a monthly fee that's something that I really care about. I know I'm not getting strong along. I didn't feel like it was a hassle at all. It is a pretty standard type of security equipment.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

Brinks Home Security Reviews

Summary of Reviews