Brinks Home Security: Read 4,239 User Reviews From Real Homeowners

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Aaron Aston San Antonio, TX

I needed to get my service transferred to a new address. I called and spoke with Elizabeth at Brinks. I cannot believe how nice and professional Elizabeth was. She answered all of my question, transferred my service, provided me new and upgraded equipment and even lowered my monthly payment. I am so glad Elizabeth was the one who answered my call. What a great experience! Super smooth and only took a couple of minutes. Thank you Elizabeth!

2 days ago

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John Peterka Boardman, Ohio

I called Brinks Home Security to report that I replaced my single front door and transoms with double French doors. I needed another door sensor. I spoke to Al. He ordered an extran sensor for me and gave me a temporary work-around until the sensor arrives. Thank you, Al!

1 day ago

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Lars Howlette Tampa, Florida

Joshua was a huge help today. We worked together for a while today and were able to get a lot of our system back online. He was very helpful and provided a pleasant customer experience.

4 days ago

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Betty Dallas Phoenix, Arizona

Paul R. was Amazing. He was patient; courteous and explained everything thoroughly. My only complaint about Brinks, is that we are unable to get hold a human person in Tech Support 24/7. We Do Not like taking to AI voice. This will be considered if we decide to renew the contract with Brinks.

1 week ago

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Ashok Bhagwanani Budd, Illinois

System is great. Representative was fantastic. Just beware emails offering low rates for extending contract at a much lower rate. They are legit but the link only gives $5.00 reduction instead of the $10 offered. So I spoke with their representative, she was amazing and reduced the rate by $15.00 not just for 3 years, but also the remaining 6 months on my current agreement. I believe her name was Sheilia.

2 weeks ago

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Tom Harris Keller, Texas

I am well pleased with the help I received today from Sabrina. She patiently walked me through all the steps to change some batteries, deactivate some zones for temporary AC service, and reconnect my secondary control panel back to my main panel. In today’s automated world it is refreshing to find a real person who not only actually talks to you but knows what they’re talking about and systematically walks you through each step successfully. I appreciate this kind of support. It is rare.

2 weeks ago

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Greg Milini Fort Worth, Texas

Robin was a great listener and provided good options to not only give me a better monthly rate but also helped me with the equipment issue where I was not getting that assistance from the third party over 18 months and I also want to thank her colleague she transferred me to That rapped all that up and also was very professional , highly recommended

2 weeks ago

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Wayne Howard Las Vegas, Nevada

Brinks has one of the best customer service department I have ever encountered. The people there are very knowledgeable, courteous, and willing to solve your issue. The representative I spoke with today knew exactly what to do to resolve my problem.

2 weeks ago

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Tiffany Taylor Meadville, Pennsylvania

My representative Kay was amazing! Very thorough, talked me through the process, patient, followed up with me to ensure everything was working and I knew how to operate it. I would recommend Brinks to anyone just based off her, that's not even including the system and what it provides. 6/5 stars1

2 weeks ago

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Vicky Blue Van Horn, Texas

Total appreciation and gratitude to my Brinks Tech, James, who may my day by providing me with excellent advice and support. 🙏🏽

5 days ago

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Evangeline White Temecula, California

The agent was very pleasant and helpful. All my questions were answered regarding a renewal promotion. However, the fees with the promotion didn’t make it worthwhile.

1 week ago

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Tonya Maske Eaton, Colorado

Spoke with Shawn about adding additional security cameras and I’m very happy with the service I received. Looking forward to the installation later this month. Thank you!

1 week ago

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Dori Crownsville, Maryland

My service assistant, Jazmine, was very nice and very understanding. She patiently explained everything I needed to know. She made it very easy to complete my request.

1 week ago

Reply from Brinks Home Security

Hi Dori, we are happy to hear that you are satisfied with your service from Jazmine. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 15th, 2026

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Steve Napier Orlando, Florida

I was very pleased with the service I received. The lady I spoke with was very nice and respectful. She did all she could to make things right and she succeeded. Thank you, Kiki. I like her nickname.

2 weeks ago

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Robert Scituate, Rhode Island

The first person I talked to was very pleasant and took care of all. The service tech, Cory, did a great job in solving my problem, very pleasant and informative, he did a good job.

3 weeks ago

Reply from Brinks Home Security

Hi Robert, we are happy to hear that you are satisfied with our service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 8th, 2026

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Kristin Carpenter Syracuse, New York

The customer service agent on the telephone was considerate, knowledgeable, and helped me get my question answered. I was impressed with the fact that there was almost no hold time.

3 weeks ago

Reply from Brinks Home Security

Hello Kristin, thank you for rating us 5-stars! We are pleased to hear of your positive experience with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. -Paul H.

Jul. 2nd, 2026

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MsKings Things Seattle, Washington

Both Ladies yesterday (30th) and today July 1st provided me with their upmost attention! The both were "patient" understanding and made sure that my issue at had would be either fixed or resolved by a visit from the Technician. The are true pioneers in terms to excellent customer service!

3 weeks ago

Reply from Brinks Home Security

Hi there, we are happy to hear that you are satisfied with our service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 8th, 2026

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John Rogers Rocklin, California

My Brinks System is excellent! My home is protected inside and out 24/7. I'm very satisfied with my system!

2 days ago

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Delia Quisenberry CORP CHRISTI, Texas

Customer service is excellent. I want to compliment Lupa, sales representative, for her professionalism and patience.

3 days ago

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Rick Betschel Lakewood, CA

The rep was able to find out exactly the answer to my question. He was also able to help in other areas that I didn't even know about.

1 week ago

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Martha Calhoun Selma, AL

My representative was emulate ... situation explained ... his actions solved It ... with no back and forth repeating ...

1 week ago

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Ana Roldan Deltona, Florida

Give 5 because Kristin was very helpful & courteous. She was very patient with me as a client with no understanding of system. We were able to solve issue. 😉🤗

2 weeks ago

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John Costin Detroit, Michigan

Customer Service was exceptional. They answered quickly and was able to answer my question and provide me with a better service agreement that I thought was available.

2 weeks ago

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bob lick Plymouth Township, Pennsylvania

I needed two new smoke detectors, and your representative was super friendly, knowledgeable and perfectly easy to understand. Thank you very much for an smooth transaction.

2 weeks ago

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Don Scheibenreif Rancho Santa Margarita, California

Melissa did a great jog helping me obtain my update fire monitoring certificate, so I could get a discount on our insurance. She was friendly and helpful.

3 weeks ago

Reply from Brinks Home Security

Hi Melissa, we are happy to hear that you were able to receive the insurance certificate updated in time for your discount. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 7th, 2026

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jahdee Ross Atlanta, Georgia

I am quite comfortable with the service that I am receiving from Brinks home security.

2 days ago

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Salvatore Barile Milton, WV

Brinks Personnel were Professional and friendly and processed my request quickly

4 days ago

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Wilsie Griffin Tiner Fort Smith, Arkansas

Representative was very helpful and answered all my questions. Thank you so much!

5 days ago

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Veronica Tropea Surprise, Arizona

When I spoke with Jodi, she was very sweet and understanding of my situation and she was able to help me.

1 week ago

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Linda Ballesteros San Antonio, Texas

Page was awesome, she went out of her way to help me get my situation in order. She was very kind and understanding.

1 week ago

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Verified Customer

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Brenda L Fogle NA

4 years ago

Reply from Brinks Home Security

Hi Brenda! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Mar. 22nd, 2022

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Verified Customer

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Bill Simmons NA

4 years ago

Reply from Brinks Home Security

Hi Bill! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Mar. 22nd, 2022

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Verified Customer

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Don Maryville, TN

The customer support answered all of my questions and they stayed on the line and talked to me for a long time to make me feel comfortable with what they were proposing and they did a good job. It was very easy to set up and it went together exactly the way that they said it should. The equipment was easy to install and it all worked exactly the way they said it should. It does require a little bit of a capability to actually install the equipment. Some people might need some help with that. I found it very easy to do but I had to go back and look at the website to understand some of the things that weren't explained thoroughly.

7 years ago

Reply from Brinks Home Security

Thank you for the kind words, Don.

May. 31st, 2019

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Verified Customer

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Brandon Phyllis, KY

Protect American had a bundle that was perfect for my home and exactly what I needed. It was really easy to install myself. They sent it in the mail that had instructions which was really easy to follow and then they offered a deal with you which was right in my budget. It was perfect for me. The customer service has been the most helpful. Every time I've called they've answered and I've talked to a person within five minutes during a call and then if there is a wait time, I was able to leave my name and number and they would call me back. Customers definitely come first. If you use the system right away if you're home or I forget to turn my system off before I open the door, there's not delay. As soon as the door opens, the alarm is going off and within ten or fifteen seconds they're already on the phone calling me. One time I forgot the password to my system and they immediately hung up with me and called the cops and then they called me to make sure there was no mistake and the cop still showed up. So it was a very fast response.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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George Ruidoso, NM

Well, the truth is I tried a lot of companies and I thought they were all thieves who wanted $1200, who wanted $900. I was going to go with Vivint but then I saw that Protect America had a rating of #1 on the internet, so I figured I'd give them a call and I spoke to this woman who was very helpful. My son decided that we could put it in ourselves, which we did. The system is not confusing. You can arm and disarm it from your phone - that's the feature I like best of all. I'm glad I went with them. My wife accidentally hit the panic button one night and the police showed up, so I know the system works. Protect America just doesn't say they're going to help, they do help. For example, when I bought the system, there was only one remote for the alarm. And I called up the company and asked what about my wife? They said 'you didn't specify that'. And I told them I was displeased and they immediately sent me a remote for my wife for no charge. That's the kind of company I want to deal with.

7 years ago

Reply from Brinks Home Security

Thank you, George!

Apr. 7th, 2019

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Verified Customer

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Erwin/Skit Cincinnati, OH

I'm glad to have them because I needed somebody. They were able to fulfill the hardware that I required for our needs here. And the other ones wouldn't adapt. And Protect America did adapt and made it happen. would say 5. And the reason is that they called me when they said they would; they were with me even when I set the equipment up ahead of time because I'm familiar with setting it up. But they were there and they would test everything out and they would re-test it when we were done, so I was very satisfied with everything they did. One thing they could improve on is that you cannot hear the person' we had the volume all the way up and with the volume all the way up you can't even hear it in the next room. For instance, if we want to turn it on in our bedroom , we can't really hear it fro that area. So that was one item we didn't care for - at least that was our, that was one of the things that we needed. But anyway, it's working out. Also this is the first one that I had to plug into the programming system had to plug into an electric socket. All the other ones were battery operated and they lasted 4 or 5 years. So I had to do a little extra work myself, pulling the wire behind the wall and then fishing it out and the bottom and then putting it into the plug. It'd be a lot easier if it was a battery rather than electric.

7 years ago

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Verified Customer

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Samantha Houston, TX

I picked them out of the companies I talked to for a quote because they were the most customer service oriented and they were the first to talk to me about actual pricing without a lot of red tape. They've been really responsive to any questions I've had and when my husband and I received the system and how to install it, we had someone walk us through all of that and they were very patient and helpful. I know that they go above and beyond and at the money you pay a monthly fee that's something that I really care about. I know I'm not getting strong along. I didn't feel like it was a hassle at all. It is a pretty standard type of security equipment.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Brian East Rockaway, NY

It seems like the best equipment that could be available and they explained to me what was involved with installation. The sales person answered all my questions. Every time I call customer service, they pick up within a minute or two minutes and my questions are answered and things are explained. They're more than willing to spend time with me and not rush me off to get the next customer service person. I'm very happy with their response time, the equipment, and the website and how things work on smart phones. I canceled my other alarm company because they never worked, but this works and I really like I go the best deal I could, I got a lot of free equipment and when I added equipment I always seemed to be getting a discount. They are the real deal as far as security goes; I really trust them.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Bradley Sarasota, FL

Every single time I call, they go out of their way to solve my problem. I like the prices and I like that I didn't have to pay off my camera - I could just buy them out right. I also like knowing that I am secure. My alarm went off one time when I was leaving the house and within thirty seconds they were on the phone making sure everything was okay so I like the safety I like that my house is watched over and safe. There are certain things with the app that I have issues with. When I go back to look at video footage it crashes on me regularly and then I have to start all the way over again. It doesn't leave where I left off and that is a very very time consuming and frustrating thing for me.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Amy McCormick Snohomish, WA

To be honest, I signed up with them because of the phone call that I received. I talked to a lot of different companies but by far, the person I talked at Protect America was able to answer every question I had and it didn't feel like she was reading through a manual.It felt like I would be more secure using their company because of the fact that you guys have been in business for so long. The other competitors like ADT, Comcast, Infinity all of that just didn't seem like they were that knowledgeable about their product and they kept having to put me on hold in order to find out about this or that. Now when I call, sometimes I'm on hold for several minutes before I get to a live person, but I can always get a hold of someone. It was really easy to install their system ourselves. While they were walking me through on how to install it, whenever we had any problems I would immediately be able to have someone walk me through it and it was just easier. Other places were demanding that someone had to install it for us because it's just too complicated. That was not the case for you guys so that was much more easy. I like Protect America's app.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Catherine Milford, OH

All the dealings that I've had with the customer service has been excellent so I'm real happy with them. it was easy to install and set up. It's up to the standards of all the equipment that is out there. All around excellent company to so far that I dealt with. We had one issue where smoke in the kitchens set off the smoke alarm and they contacted us immediately and they cancelled the call to the fire department. Today the alarm called the fire department and they came right out even though the alarm had been canceled. They've been on the ball and a couple of times that it's been set off accidentally they were right on the phone with this and alerted us immediately.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Hernandez Andrew Philadelphia, PA

I've loved having them as my security system. Their customer support is amazing. My alarm went off at one time, and within 5-6 minutes, the coops were there and I got an alarm from the company asking if I needed protection. The equipment is very dependable. It's wireless, so you don't need to worry about poking holes in walls. They have magnets for the windows and doors, so you don't have to worry about breaking your walls. Protect America is absolutely worth the price. It only took me 15-20 minutes to install the equipment. My experience has been amazing, and I'm planning on having them as my security system for the rest of my life.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Rosemary Shannon Bethel, OH'

When I first got it I was really nervous because I was afraid I would mess up. They gave me plenty of instructions, but I was still afraid I would make a mistake. On a day I actually setting it off after I had turned the system on. I was sure that the alarm had gone off and sure enough, I hadn't walked a thousand feet down the road and a sheriff's car came my way. I walked back and they were there in my house. They were very fast in responding to the alert, and they were able to help me and turn it off. That happened twice after that incident, but I think I was finally able to learn how it works. Once you learn how to use the system it's good though. I am more comfortable with it since there have been 7 robberies in our road. I know that the police will respond fast if we have somebody break into my house.

8 years ago

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Verified Customer

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Leroy Singer New Castle, PA

I switched from ADT because with them I had to go through the telephone lines that go on the posts outside. So if someone wanted to they could just cut it and shut down the alarm system. Monitronics could use my underground lines, so I just decided to go with them since they had what I wanted. Whatever questions I call them about, they have an answer for me. I'm able to handle the panel on my own, and they're always there to ensure my problems are handled or done. I don't have any problems with the system either. The motion detectors and the thing on the door work just fine, they chime in and tell you if someone's coming in the door. I'm satisfied with them.

8 years ago

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Verified Customer

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Janelle Lowe Columbia City, IN

The techs and custoer service are always nice and helpful. Willing to go the extra mile if I do not understand something. The only thing I wish was different was being able to have a tech here at home to check things out I have two jobs and work the hours that restrict me from calling during the week. It takes a long time to be on the phone trying to fix something and sometimes communication is difficult..I received two alarms for two windows free when I upgraded to wirless, but they are not meant for windows with narrow trim around them. Now I have these window alarms that I would love to use and cannot use them ever. So I guess my suggestion would be to make them so they work in every situation. Other than that I am satisfied.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Patricia Lester Smyrna, DE

Although installing the system was time consuming, customer support has actually been pretty good. They always answer my questions in a professional way, and they've provided me with everything I want. The price is relatively good, and I like that they're in touch with the police department. There was a storm once, and the wind blew my garage door, causing the alarm to go off. I was afraid because I thought somebody had broken into my house, but Protect America immediately sent over a Police Officer, and they stayed in touch with me. I liked how the whole thing was managed, it gave me a peace of mind.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Judy Rhodes Columbus, OH

The installation is done by yourself, however, they tell you what you need to do through the phone. I liked that it came with sensors that can be attached to my windows with different types of adhesives. I can raise the window to my will, and if anybody raises it any higher, the alarm goes off, so I really liked that feature about them. Besides, for the most part, their customer support has been good. I've run across of a few customer service people that were less helpful in my 12 years with Protect America, but most of them have been good. They take care of any concerns I may have. On top of all of that, they're quick to respond, so I've really felt safe with that.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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John Russ Riegelwood, NC

I've had it for several years now, and they've improved a lot since they went wireless. I've been really satisfied because it's worked out a whole lot better, and the response time is so much better as well. Besides, their installation process was painless, and it went really well. Also, their customer support is very good. They helped me out and sent me all the new stuff to install. I've sat in my chair, about 6 feet away from the box, while my wife opens the door. Before I can get up and turn it off, my phone was ringing, and it was Protect America, making sure everything is alright. It's all been a very positive.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Anonymous Upper Marlboro, MD

They've been very attentive! The customer service has been a top-notch anytime I need to get a hold of them, they're right there They stay with you until you get the answer you need, plus, they walk you through any of your issues. If there's something that they can't work out, if it's more of a technical issue, they refer you to the appropriate people, and then of course, they actually walk you through everything. Also, it was very easy to install. I did it myself, and I think I did it within 30 minutes. I'm very pleased with it because it does the job I needed to protect my house. It's actually been a pleasure to deal with them.

9 years ago

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Verified Customer

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Neil Barraclough Edinburg, TX

My house has a lot of windows, so Protect America had a good flexibility with customizing their system to my house. That was one of the main reasons I went with them. Customer support has always been great as well. They're pretty responsive when I've called, and they always help me out if I have troubleshooting issues with my system. When one of the sensors has issues, they send you out the replacements and all. There was an occasion when the alarm got tripped in, so I had a police officer at the door within 10 minutes of that. It was a false alarm at that time, but I know somebody will be here in case I need it. I'm just happy with the service.

9 years ago

Brinks Home Security Reviews

Summary of Reviews