Founded in 2006, Endurance is a warranty provider that offers a variety of options for consumers seeking out vehicle protection plans. Today, the company offers extended warranty protection for all vehicles under 10 years old with less than 150,000 odometer miles. Although, Endurance may give some exceptions to those rules. As part of its coverage, Endurance also offers 24-hour roadside assistance. Upon signing up for car warranty coverage, Endurance offers a free 30-day/1,000-mile money back guarantee.
Endurance warranty services come in four different plans: Select Premiere, Secure, Superior, and Supreme. Each Endurance auto warranty includes the drive axle assembly, engine, seals, gaskets, transfer unit, transmission, and turbo or supercharger.
The Superior and Supreme extended warranties add the air conditioning system, brakes, cooling system, electrical components, front and rear suspension and steering to the covered parts or systems, giving coverage which is more like the original bumper-to-bumper warranty from the manufacturer.
The Supreme Plan offers exclusionary coverage, covering everything, except what is noted as "excluded" in the vehicle service contract. You can view a copy of an Endurance contract on the company's website to better understand the terms of this coverage.
Each of Endurance's four extended car warranty plans include 24/7 roadside assistance, including towing to the nearest authorized facility (within 25 miles), lockout assistance, battery start service, emergency fuel delivery (owner must pay for the cost of the fuel), and flat tire changes (with owner's own spare tire). During any 72-hour period, owners are entitled to one roadside assistance service covered under the policy.
Those purchasing a service contract from Endurance also receive rental car reimbursement during the time that their vehicle is in the shop for repairs which are covered by their Endurance service plan. This coverage is limited to a maximum of $30 per day for five days per occurrence.
Endurance plans each include a provision for trip interruption. If a covered part or system causes a vehicle breakdown while the vehicle is more than 100 miles from home, owners can be reimbursed up to $450 for costs incurred while the vehicle was unable to be driven and in the shop being repaired. Owners can receive a maximum of $150 per day for three days to offset their costs which were incurred during a covered breakdown.
These features also increase consumers' peace of mind and customer satisfaction.
Endurance's extended auto warranty plans are 100 percent insured by some of the largest and most respected insurance companies in the nation.
Endurance was founded in 2006 and has quickly become one of the leaders in extended warranty plans during its time in business. Endurance has also demonstrated that it is a stable company and is poised for continued growth.
Unfortunately, Endurance does not provide warranty coverage or protection from corrosion or rust to its customers.
Call our recommended rep over at Endurance below.
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Agents were friendly, but use of the personal access portal is no good. I have only had it for a month, and have not used the actual product.
Have not used it yet. The customer service representatives are courteous.
Initial research, consultation and initiation of contract with the sales rep was positive. He was quite thorough and knowledgeable. However, when it was determined that the extended warranty was not going to be needed, the cancellation process was not as positive. While the cancellation and credit was handled promptly, the customer service rep was a disappointment. Understanding that his job is to try to retain a cancelling customer, his attitude was a bit rude and condescending. Providing star ratings is a bit difficult since my experience with Endurance had been limited, the customer service aspect was the cause of lesser stars.
Best prices so far I'm getting everything I could ask for
Great overall customer service and seems to be a great aftermarket warranty.
Sent emails to cancel. Should be NO CHARGE.
Excellent, friendly customer service with affordable price.
It's ok, I just signed up last week, the people that signed me up were pretty amazing.
Easy process, great customer service, hope we never have to use it.
Purchasing was easy I have not had a need to use the service
I applied for a vehicle warranty extension at Endurance. The quality of product is very good.
Still pending. I am in my free look period. I glanced a few pages through the packet. I'll have to dedicate a good twenty minutes to this pamphlet which contains the service contract. For the money, I am estimating the cost of anticipated repairs over the contract years. If the car requires repairs and the ultimate cost is less than the service contract, well, who could know. Anyway, at the minimum, I know what it'll cost me for un-planned big-ticket repairs. The sales process was easy, I compared various plans and we found one that fit my driving habits. I didn't want to buy too much coverage, but I think they are all priced within a few hundred of each other anyway. Only certain types of vehicles fit the bill for one of their service contracts - within a certain year of manufacture and under certain mileage. Maybe they have 100k plans, but I wouldn't personally know. After a phone purchase, the contract was mailed to me and just received yesterday.
so far they have answered all my questions and their respnses have been very timely and informative
Endurance i s very company and his people are very helpful
Company seems nice but I think they are expensive for the coverage provided
They wouldn't let me cancel. They guy told me to think about it for a week and get back to him and hung up. I had to go through the bank to get my money back. Do not use
One Star because I can't give No stars. They were quick to take my money. When I bought the coverage, I was specifically told that the suspension on my vehicle WAS covered. I was never sent a copy of my contract, but they took my money. When my air suspension had problems, they told me that they DON'T cover the suspension. STAY AWAY FROM THESE CROOKS!!!!!!
This is the worst customer service experience I ever had. I purchased the warranty 05/31/18 for my Hummer 06 and made all my payments. Well I was experiencing some electrical issues so I took it to a repair shop on 10/08/18 who the guy was familiar with these warrantry programs so he called Endurance up they sent the claim to United Car Care. Well UCC denied the claim stating there was a mileage discrepancy on the car fax report. Iam trying to figure out why would they need a carfax report to repair my truck anyway I got a copy of it and the on the report it showed that the purchased mileage which was 107 on May 1 when I bought the truck was saying purchase date 07/27/18 with this mileage. told them now I never reported anything to carfax, called my back where the loan is being held at and they said it was the state who prob reported it on that date since they have the title till I pay it off anyhow contact carfax they said there isnt any mileage discrepancy and they couldnt change anything on the report. I let United Car Car know of this also emailed them the emails that Carfax was sending regarding it wasnt a discrepancy on their part. They told me they needed a maintenance invoice in which I provided printed out with the logo of the shop and they denied that and said it didnt have my vin number. OMG I did every thing they asked and needed and they came back with every excuse it is now October 29th, truck still in shop since Oct 8th I have been getting rentals they will not pay for or reinburst me for. Her name is Ashley and Mario over at UCC both saying they are managers when I asked to speak to Ashley's mgr he (Mario ) said he was one but as I was letting him know Im very upset and this is not right he kept saying you need to speak to Ashley which she suppose of have left early Friday 10/26 when I called. He was very unprofessional and rude and he hung up on me and my fiance. This is uncacceptable. He kept saying his notes said for me to contact ENDURANCE so when I did spoke to Daniel w he was pretty ok but gave me the runarround talking bout he will get wit his directors and UCC directors and call me Momday which is today. Im so upset I fell for these warranty companies. I lost $700.00 so far and my Hummer still needs repaired. I would not trust Endurance they may have great customer service but when its time to get a claim in with United Car Care WATCH OUT Bc they will spin yo in circles till you are dizzy and nothing is solved. I cant believe they have warranty companies out here taking our money but dont fix the issue
Endurance claim they will cover your auto mechainical problems. However, when your car do run into problem and when you do file a claim, they would try every way to deny your claim. My car has mechanical problem thats verified by cars own manufacture mechanic Professionals. Endurance have been requesting unreasonable documents and ultimately deny the claim. The customer representive was not helpful and unprofessional. I would not recommend anyone to trust what they advertise. They wouldn’t cover you when youre in trouble. But they would take your money. It was a very bad experience chosing endurance. I would give 0 star if i could
They are extremely expensive compared to similiar companies.
Customer service agent was a lovely girl who immigrated from Bosni. A delightful girl, very knowledgable.
Before taking my truck to the dealer, I called Endurance and told them that the A/C had gone out. I had purchased their best policy. The Endurance representative told me to take my truck anywhere and Endurance had me covered. Wrong! Did not pay one red cent. In other words, it didn't matter that I checked with them first before the repairs were done.
My experience with is limited as I just purchased the policy and have not used it. The purchase process was simple and easy. I did have a question regarding the warranty and emailed customer service. I am still waiting for a response.
My request was simple I asked for a quote. I was barraged with texts and emails, and non-stop phone calls, but after several weeks had still not gotten the quote I kept requesting. I would never work with this company.
I have paid for my warranty for over a year. I took my car into the shop on Thursday June 7th before 8AM. It is now Monday afternoon at 2:30 and I have been trying to talk to Customer Service about getting the work authorized as the dealership has diagnosed it and has the parts but Endurance has not authorized my service even though it is covered by my policy. I have been on hold for over an hour and half. I dont think I would call that a brief delay.
I went to the company web site for a quote on a car i just purchased. It claimed that i could get a uick on line quote. I entered all of the pertinant information and it said i would be receiving an email with a quote. I received an email without the quote and was asked to call for the quote. I received a phone call which i declined to answer. I do not like being bombarded with phone calls as soon as any interest is shown. Why can an extended coverage company not give an estimated cost via email such as standard auto insurance companies. I received three phone calls within minutes of submitting my information. Guess i'll go without an extended warranty since the only way to get a quote is to spend extended time on the phone. It also appears by other reviews that the company often refuses payment of claims claiming existing conditions on the car. Isn't this why one gets insurance, for unforseen conditions? Guess i`ll pass on this for now.
A little high on rates, slow to deliver contract and paperwork
Its fine. I am secure and i have and extended warranty.
they cover everything. easy to use. good customer service. excellent repair coverage.
No reason. Just paid for 4 months and did not need their help. Now I do and had just renewed so will see what they will do. Friendly salesman of course.
the price ok,. and service is ok too...!!
I have had an awful experience with Endurance. I was driving my vehicle when the warning lights turned on and immediately pulled off the freeway to safety. It took a number of days for a "third party" to inspect the vehicle, they denied any payment according to my service dealer because they stated that I was operating the vehicle after the warning light had turned on. They did not provide me with any objective evidence of this being the case. They said they would not reimburse me for the tow, and so I called to speak with the company regarding all of the above. The customer service was unprofessional, they were rude to my wife and when I called I was equally unsatisfied. I spoke with the Claims Department Manager Adam K., he said on the phone, something to the effect of: "Well, you should have noticed radiator coolant all over the driveway if you were paying attention." For the record, we are very observant and take excellent care of our vehicles, there was no point at which we observed any liquid or coolant underneath the vehicle. I was quite offended at his suggestion, and the fact that he thought this sufficed as evidence to deny a claim. I guess we will see if they attempt to rectify the situation, at the end of this aside from the inconvenience of the delay in having the third party inspect the vehicle, their refusal to cover towing, their confusing denial after third party inspection, I only wish there was an option to give a rating of 0/5 stars, because I feel that I've received zero assistance and Endurance has been of zero value to me and my family.
On my way to work I heard an unusual noise coming my tire so I pulled into a Honda Dealership and they looked at it and said that the tire bearing need to be replaced. They called Endurance and a claims manager said that this issue could of started before the policy when into effect so they declined to pay. The dealership couldn't believe that reply from Endurance. I had to call Endurance and a rep told me that any part that can be called pre-existing is usually always denied and he personally didn't agree with that routine denial... The fix was just $83.00 after the $100.00 deductible... so they lost a customer over $83.00.
I have had Endurance for a month now and I am extremely satisfied with their customer service, especially with Martin.
Scott went above and beyond when answering my questions and made sure that I wasn't on hold while finding an answer that he wasn't sure about. He didn't transfer me to other departments or make me go through another process and was very thorough. Very happy with his interaction and positive demeanor.
Kevin D assisted me in cancelling my service. He explained all of the +/- of the plan. After discussion, he cancelled the contract with refunds which he assures me will be forthcoming in up to 5 business days. He was extremely professional and I just wanted you to know. Thank you.
MS K was wonderful very pleasant and knowledgeable of what I was looking for she was great.... She's the reason asking with your history that I signed up immediately
Kevin was extremely helpful and has a wonderful attitude !
I called to cancel my extended warranty since I sold my car. Dealt with Kevin and was quite impressed with his professionalism and efficiency. Had good experience with Endurance even though it was a fairly short time
I couldn't have asked for better service… I had an issue that needed resolving on an urgent basis, and not only was the issue resolved to my satisfaction, I got a call back confirming that I was satisfied! The initial sale or price may be really important to some people, but the service and the follow up when needed, is what gets My business ... :-)