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Endurance

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8.4

Overall Score

LAST UPDATED: September 20th, 2022

Founded in 2006, Endurance is a car warranty provider that offers a variety of options for consumers seeking vehicle protection plans. The company offers extended warranty protection for new cars and used vehicles under 10 years old with less than 150,000 odometer miles. Vehicles with high mileage are not eligible for Endurance protection plans. Although, Endurance may give some exceptions to those rules depending on the factors of the specific situation. Whether you have a new or pre-owned car, Endurance has a protection plan to suit a customer's warranty needs.

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Customer Review: JP from Oregon

"This company has been fantastic..this is a real review, I have had endurance for over two years now and even my Merc dealer says they are great to work with. They do have the best prices and coverage I have come across and they honor their contracts. I have no doubt in my mind all my continuing extended service contracts will be with Endurance. And for those questioning, they have paid more than I did for the coverage...this tells me they are a great company because they take care of their clients...choose wisely."

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As part of its coverage, Endurance also offers 24-hour roadside assistance. Upon signing up for car warranty coverage, Endurance offers a free 30-day or 1,000-mile money back guarantee. Potential clients can choose a protection plan from four coverage plans. This makes it possible to find an affordable plan that offers good coverage and value.

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The Good

  • Warranty Plans and Coverage
  • Warranty Cost
  • Other Features
  • Insured Plans
  • Member of the Vehicle Protection Agency

Warranty Plans and Coverage

Endurance offers four different vehicle protection coverage options:

  • Select Premiere —Select Premiere is for higher mileage vehicles. The components of the car that the select premiere plan provides coverage for are; air conditioning, cooling system, drive axle, electrical components, engine, fuel, transfer case, transmission, and turbo/supercharger.
  • Secure — Secure plan is Endurance's most affordable plan. The components of the car that the secure plan provides coverage for are; drive axle, engine, transfer case, transmission, and turbo/supercharger.
  • Superior — The Superior plan offers the highest level of stated component coverage available. The sections of the car that the superior plan provides coverage for are; air conditioning, brakes, cooling system, drive axle, electrical components, engine, suspension, fuel, gaskets, steering, transfer case, transmission, and turbo/supercharge.
  • Supreme — The Supreme plan is very similar to the factory warranty that a new car comes with and will provide maximum protection for all of your vehicle's parts. The components of the car that this plan provides coverage for are; air conditioning, brakes, cooling system, drive axle, electrical components, engine, suspension, fuel, gaskets, steering, transfer case, transmission, and turbo/supercharger.

Each of these types of plans include certain exclusions so it is important to view an Endurance auto protection contract to better understand the terms of this auto warranty coverage and get the specific rate for each coverage option.

Endurance's warranty services and auto warranty options allow car owners to find a service contract that best meets their needs and covers major auto repairs.

Warranty Cost

The monthly premium of a car warranty is determined by the age, mileage, and use of the vehicle. Because of the wide variety of different plans at Endurace, there is a wide range of options for almost every budget. The average cost of an Endurance car warranty is typically $350–$700 per year. However, the cost varies depending on the extended coverage desired and the condition of the car. For more detailed information about what auto warranty costs and monthly payments would be for your car, contact Endurance directly.

Other Features

Each of Endurance's four extended car warranty plans also offer additional car assistance:

  • 24/7 roadside assistance
  • Towing to the nearest authorized facility (within 25 miles)
  • Lockout assistance
  • Battery start service
  • Emergency fuel delivery (owner must pay for the cost of the fuel)
  • Flat tire changes (with owner's own spare tire)
  • Car rental reimbursement
  • Trip interruption aid

During any 72-hour period, owners are entitled to one roadside assistance service covered under the policy.

Rental car reimbursement applies during the time that a vehicle is in the repair shop for repairs covered by an Endurance service plan. These rental car benefits are limited to a maximum of $30 per day for five days per occurrence. Assistance with rental car costs is a great-added feature to Endurance's vehicle service contracts.

Clients can receive trip interruption aid when a covered part or system causes a vehicle breakdown while the vehicle is more than 100 miles from home. With this assistance owners can be reimbursed up to $450 for costs incurred while the vehicle was not drivable and in the repair facility. Owners can receive a maximum of $150 per day for three days to offset costs incurred during a covered breakdown. Knowing that this is an added feature offers peace of mind.

Each additional service and feature shows Endurance's commitment to providing great value to its customers and increasing clients' peace of mind and to maintain customer satisfaction.

Insured Plans

Endurance's extended auto warranty plans are 100 percent insured by some of the largest and most respected insurance companies in the nation. This benefits the consumers who buy a warranty from Endurance because it gives more peace of mind and the assurance that Endurance will be able to meet claims obligations on its extended car protection plans.

Member of the Vehicle Protection Agency

The Vehicle Protection Agency us a non-profit trade association that protects firms in the automotive service contract industry. They educate consumers on their rights, protect consumers, and make sure that the company is up-to-code and using the best business practices. This is an important resource for consumers so they can receive important information and voice their concerns. Endurance is not only a member of the Vehicle Protection Agency, but is a gold member which the company has earned over years of serving its customers honestly and in the best way possible. Not every car warranty company is a member of the Vehicle Protection Agency and even fewer are gold members.

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The Bad

  • No Corrosion Coverage

No Corrosion Coverage

Unfortunately, Endurance does not provide warranty coverage or protection from corrosion or rust to its customers. However, this is a fairly standard practice among extended warranty providers. Most do not cover the repair costs damage caused by normal wear and tear or damage resulting from failure to properly service and maintain the care for your vehicle.

Car owners should keep their cars well-maintained and make sure it receives service regularly to ensure that they do not void their warranty.

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The Bottom Line

Car repairs can be quite expensive, so an extended warranty offers protection against these repairs. Endurance is a trusted provider among extended warranty companies. Its extended coverage plans are all insured, so clients can be confident that claims for expensive vehicle repairs will be met and the performance of their car will be maintained.

Endurance offers four different insured warranty plans for potential clients to choose from, which makes it easy for clients to find the extended car coverage they need at the ideal rate.

Endurance publishes sample service contracts online. Customers can read a sample warranty contract to get a better sense of the types of extended warranty coverage offered, the deductible amounts, and the terms and conditions. All Endurance car warranty plans include 24/7 roadside assistance, rental car benefits, and other helpful features.

The transparency and benefits that comes with an Endurance extended warranty show the company's commitment to good client care. They also make Endurance competitive with other car warranty companies.

Buying an extended warranty can provide peace of mind for a client, and there are many warranty companies to choose from. For those looking for a coverage plan for major repairs because the manufacturer's warranty expired or because they want to protect a recently-acquired used vehicle with similar coverage, Endurance vehicle protection plans offer great coverage and benefits.

Read verified reviews from Endurance customers to help you decide if Endurance is right for you.

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Star Rating

4.1

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585 Reviews

Review Breakdown

5 grade

68%

4 grade

7%

3 grade

4%

2 grade

3%

1 grade

17%

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Glenn Davis Maricopa, AZ

I have had Endurance coverage for several years, and until recently have not needed to use it. My AC Evaporator failed several weeks ago and I sent my vehicle to Dodge dealership for AC repairs as well as other non covered maintenance. My coverage contract listed the AC system as a covered item, and the claim for coverage of the Evaporator (by part number) that was submitted by the dealership came back from Endurance as a "covered item" which would be covered under my warranty. Days later, an inspector went to the dealership and determined that the evaporator failure was due to "normal wear and tear" and would not be covered. I called the claims department this morning and questioned them about the denial. The claims person stated that "normal wear and tear" was NOT covered and added that another reason for denial was that MY TRUCK HAD TIRES ON IT THAT WERE ONE SIZE LARGER THAN WHAT IT WAS MANUFACTORED WITH!!...based on their denial reasoning, there is NOTHING on my truck that is covered under warranty. NOTE: I bought my truck used and it has the same size tires on it as when I purchased it. Several thousands of dollars in warranty coverage that is WORTHLESS! Don't EVER buy into an Endurance warranty coverage plan expecting to have coverage...put the money you would spend on a policy into a separate savings account...you will end up money ahead.

1 week ago

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Tennisha Quinn Erie, PA

It was excellent, at first I was waiting on the phone for hr. Then I called another number that rep really got it done he made sure someone called not one but Two Reps called back. Please to say everything was answered! The last Rep I spoke to was very patient I had her waiting 😆 But very friendly and informative 🙏🏾 Thnks Happy paying customer Here!!

2 months ago

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Reply from Endurance

Hi, Tennisha. We're happy to hear that our team provided you with great customer service today! We pride ourselves on operating with integrity to deliver on our promise of providing peace of mind. - The Endurance Team

Jul. 11th, 2022

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Holly Bagley Lincoln, NE

Vernetta G was absolutely amazing! I told her I was having some financial issues right now and wanted to keep my coverage but wanted to know if I could change my payment plan. She told me my options and completely understood my situation and was very helpful. I would give her 10 stars if I could. You need more people like her on your team!

2 months ago

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Reply from Endurance

Thank you so much for your 5-star review, Holly! We will share this with our customer experience team to let them know to keep up the amazing work. - The Endurance Team

Aug. 15th, 2022

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Stulisa28! r Philadelphia, PA

Hello , I would like to say endurance is and has awesome service and my customer service rep ms Vennetta was so professional and kind and she also handled my concerns where I was able to continue to have endurance as my extended warranty service , thank you Ms V 5⭐️ Endurance is awesome!!! God bless , sincerely ms Sharon

2 months ago

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Reply from Endurance

Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime! - The Endurance Team

Jul. 19th, 2022

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Eva Gooch Danville, KY

It’s been good as far as representatives and honoring my claims. I’m having a little trouble getting my reimbursements but I think that will work out. I’ve had four representatives so far, and they were all pleasant and helpful, but we feel Karen C is going to complete the task as we need it to be done.

2 months ago

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Reply from Endurance

Hi, Eva. Thanks for your review. We're glad to hear you had a great experience with our team! In the meantime, please contact us if you have any further questions. - The Endurance Team

Jul. 11th, 2022

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Bonnie Green Valley, AZ

Had warranty with another company and several claims - was not impressed with the coverage provided. Still had to pay a significant amount out of pocket for the repairs. Hoping for a better experience with Endurance. Service agents over the phone were very helpful and did well to help me choose the best option for my situation without feeling like a high pressure sales pitch - thank you Mike!!

2 months ago

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Reply from Endurance

Hi, Bonnie. We'd like to say welcome to the Endurance Family! Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come. - The Endurance Team

Jul. 11th, 2022

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luke mathes Denver, CO

Helpful and honest. The people at Endurance were helpful and friendly l. They were able to give me a product that fit my needs and budget. Very friendly service and understanding.

2 months ago

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Reply from Endurance

Hi, Luke. We appreciate the kind words and are glad we could provide you with a positive experience! - The Endurance Team

Aug. 15th, 2022

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Sherry Actkinson Atlanta, GA

This was the nicest most courteous and friendly lady I have talked to. And I have talked to some jerks, believe me. She answered all my questions and was very knowledgeable. I think she needs a raise.

2 months ago

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Reply from Endurance

Hi, Sherry. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us. - The Endurance Team

Aug. 15th, 2022

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Jamarkus Mumphery Tyler, TX

Tonya S was absolutely great with helping me to resolve my concerns! I was about to take my business else where until she too time to explain and rectify the situation!!! Thank you Tonya! Endurance customer for life

2 months ago

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Reply from Endurance

Thank you so much for your 5-star review, Jamarkus! We will share this with our customer experience team to let them know to keep up the amazing work. - The Endurance Team

Aug. 15th, 2022

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Ruth A Lavin Fredericksburg, VA

Great. They worked with me to get transfer done fast. Nina was so much help. My husband passed away and I sold his car. Nina did everything needed to take care of me. I’m very pleased with this Company

2 months ago

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Reply from Endurance

Ruth, We're happy to hear that our team provided you with great customer service today! We pride ourselves on operating with integrity to deliver on our promise of providing peace of mind. - The Endurance Team

Jul. 19th, 2022

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Lisa Scroggins Minneapolis, MN

Marissa had excellent customer service this afternoon it was a pleasure talking with her she answered a lot of good questions and direct me in the right direction thank you again Marissa . Lisa Scroggins

2 months ago

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Reply from Endurance

Hi, Lisa. Your feedback is highly appreciated. Thank you for the review! - The Endurance Team

Jul. 19th, 2022

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Victor Merrillville, IN

Very helpful , very patient and helped me get to the bottom of my policy . The only person I had a great experience with Over the phone . Highly recommend anyone to talk with her for help on their policy

2 months ago

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Reply from Endurance

Hi, Victor. Thank you for recommending us in your review! We’re glad we made your experience with us a great one. - The Endurance Team

Jul. 11th, 2022

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Marvin Carter GA

The representative were easy to talk to and made me feel that they were concerned about my issues and worked to get the people I needed to speak with with to resolve my problems they have been great

2 months ago

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Reply from Endurance

Hi, Marvin. Your feedback is highly appreciated. Thank you so much for the review! - The Endurance Team

Aug. 15th, 2022

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Janice Kneule Charlotte, NC

I was trying to get clarification on my coverage. The lady was really nice and very helpful. 😊😊. I appreciated her help with dumb questions and her knowledge 😊

2 months ago

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Reply from Endurance

Hi, Janice. Thanks for taking the time to share your positive experience. We truly appreciate it! - The Endurance Team

Aug. 15th, 2022

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Brian Nashville, TN

Had a problem with my payment due to the reason with personal issue Tabitha was very friendly and helpful and understand. She was able to handle it right away with it

2 months ago

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Reply from Endurance

Hi, Brian. Your feedback is highly appreciated. Thank you for the review! - The Endurance Team

Jul. 11th, 2022

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Creole Girl Huntsville, AL

Excellent customer service! I had to cancel because the dealership added an extended warranty to my loan. I will definitely purchase my next warranty through Endurance.

2 months ago

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Reply from Endurance

Thanks for your review. We're glad to hear you had a great experience with our team and we look forward to working with you again in the future! - The Endurance Team

Jul. 11th, 2022

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Angela Boyd Gwynn Oak, MD

This is my first time using Endurance, so I can’t give 5 stars. However, so far the customer service has been excellent!! Shanika, answered all my questions and was very polite and professional!

2 months ago

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Reply from Endurance

Hi, Angela. Your feedback is highly appreciated. Thank you for the review! - The Endurance Team

Jul. 11th, 2022

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Tonya B Barnes Peoria, AZ

Endurance was awesome. Everything explained in detail and very thorough….Tonya S was very detailed and explained everything step by step so she ensured everything was completed accurate.

3 months ago

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Reply from Endurance

Tonya, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service and we are ecstatic that we met that mark! - The Endurance Team

Jul. 11th, 2022

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Diane GEORGES Miami, FL

Ms. V called today even before I was able to call concerning some questions I have concerning a payment and the types of services that are provided. The young lady was extremely polite, courteous and very helpful. She eased my mind considering the fact that car problems can be very stressful and costly. The young lady did an exceptionally well job! 😊💯🏅

8 months ago

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David Boyett Apopka, FL

This morning I called to get clarification on my warranty coverage for a used vehicle I purchased in September and purchased my Endurance warranty in November 2021. I was concerned that if any issues came up that they would be considered preexisting. I was told that as long as nothing was done before the 30 day and 1000 mile waiting period, that my warranty would in fact cover any repairs as long as I followed the required guidelines. This was awesome assistance and made me feel at ease.

8 months ago

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Verified Customer

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CYNTHIA M SIBLEY

I have not had the chance to use Endurance so far and that is a great thing; However judging from how Endurance has treated me from the very first time we talked I was treated with the highest respect, excellent information was given to me I felt I selected the best Company so my Car will be in capable hands.

2 years ago

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Art B. Littleton, CO

Initial research, consultation and initiation of contract with the sales rep was positive. He was quite thorough and knowledgeable. However, when it was determined that the extended warranty was not going to be needed, the cancellation process was not as positive. While the cancellation and credit was handled promptly, the customer service rep was a disappointment. Understanding that his job is to try to retain a cancelling customer, his attitude was a bit rude and condescending. Providing star ratings is a bit difficult since my experience with Endurance had been limited, the customer service aspect was the cause of lesser stars.

3 years ago

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Verified Customer

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Ben Yoon Little Neck, NY

Still pending. I am in my free look period. I glanced a few pages through the packet. I'll have to dedicate a good twenty minutes to this pamphlet which contains the service contract. For the money, I am estimating the cost of anticipated repairs over the contract years. If the car requires repairs and the ultimate cost is less than the service contract, well, who could know. Anyway, at the minimum, I know what it'll cost me for un-planned big-ticket repairs. The sales process was easy, I compared various plans and we found one that fit my driving habits. I didn't want to buy too much coverage, but I think they are all priced within a few hundred of each other anyway. Only certain types of vehicles fit the bill for one of their service contracts - within a certain year of manufacture and under certain mileage. Maybe they have 100k plans, but I wouldn't personally know. After a phone purchase, the contract was mailed to me and just received yesterday.

3 years ago

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Edwil Morales Mesa, AZ

Their claims support tech Rodney helped me clear my question smooth and easy. Great costumer support and reliable service!

2 months ago

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Reply from Endurance

Edwil, thanks for taking the time to share your positive experience. We truly appreciate it! - The Endurance Team

Jul. 19th, 2022

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Vegas Con Las Vegas, NV

Rodney is not only helpful but very proactive in getting my request started when he could have just waited for the other department to start the process.

2 months ago

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Reply from Endurance

Thank you so much for your 5-star review! We will share this with our customer experience team to let them know to keep up the amazing work. - The Endurance Team

Jul. 11th, 2022

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Angel Rivera Tampa, FL

Bret was amazing made me feel comfortable with the policy and confident on the mileage and my car would be taken care of and I had no worries I really appreciated the help and I look forward to talk to him soon on another vehicle thanks again for endurance family I really appreciate you guys

8 months ago

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Reply from Endurance

Angel, thanks for taking the time to share your positive experience. We’re so grateful to have you as a part of the Endurance family and for the trust you’ve placed in us. We look forward to continuing to provide you with excellent service in the future! - The Endurance Team

Jul. 11th, 2022

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Big Jer Belton, MO

Just joined. Rodney, Steve and Tiffany all were very responsive and helpful. I have been reviewing warranty plans for a month and see that Endurance has highest approval rating. Glad I joined and hopes that I never have to call you for a claim. :) thank you.

8 months ago

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Reply from Endurance

Thank you very much for voicing your positive experience with Endurance. We are so glad to have you as a part of the Endurance family and we look forward to having you as a client for many years to come. - The Endurance Team

Jul. 11th, 2022

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Deacon Stewart Belleville, MI

I need it to get an update on my endurance warranty. I spoke with a Beverly D she provided me with excellent customer service. It was a pleasure to have spoken with her in regards to my concerns with my warranty. She was very knowledgeable and enthusiastic about helping me with my concerns. She is an asset to your company.

8 months ago

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Brian Toblert New Bern, NC

Once I figured out the correct number for the elite benefits, everything was awesome. I lost a key over the holidays and needed to get a replacement. Initially called claims but Rodney redirected me to a different number and got me squared away. Super happy!

8 months ago

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Verified Customer

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Thomas Bacon

It was a 60/40 experience. 40% was good. The performance on taking care of my alternator was fine. I was given the wrong number for Roadside service, but managed thru that. It was the ordeal with my Infotainment Control panel which has been horrible. The repair shop DID give your adjuster the wrong part number, and it was denied accordingly, but efforts over the past MONTH to resolve and resubmit has been largely met with silence. Your customer care person John M started out great trying to help, but even he has gone silent over the past week with no response to my emails. So while part of my experience went fine, overall I am extremely unsatisfied with my experience.

1 year ago

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Steven Fiorica Howell Township, NJ

I had a small issue on a transfer, it was taking a long time to resolve until a customer service agent named Tanya became involved. Let me just say this Tanya is great!! She is the definition of customer service, she took the time to research the issue went to the proper departments on her end and completely explained the issue and resolved it. Tanya is caring understanding and extremely thorough. Tanya is a very valuable asset and this company and should be recognized for her outstanding skills.

9 months ago

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Mattie Harris Detroit, MI

The person that I spoke with today was very helpful. His name was Mr. Rodney R. He was a good listener and was very knowledgeable about the services being offered at your establishment. He was fast and a good listener. Thank you Mr. R for having above excellent customer service skills. People always have something negative to report, but it is about time that someone asked me for my positive opinion.

9 months ago

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Joseph R Montgomery Phoenix, AZ

The customer service agent MS. Maiya W was really exceptional she not only helped me make a payment she fixed my autopay and sent me another copy of the contract. She explained some special features of the account that I was not aware of and she explained the "elite" club benefits that are not shown on any of the Endurance marketing material that I downloaded. She was extremely personable and remembered to thank me for my service. This is a valuable customer service agent and you should do your best to keep her. V/R J. R. M.

9 months ago

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April DeAngelis Cape Coral, FL

If I could give 10 stars for Gladiz F whom I just spoke to today in the claims Department I would, she was pleasant, informative, helpful and extremely compassionate. If everyone treated customers like she does, Endurance would have a lot more customers referring your company to friends. A used car I bought has been an absolute nightmare but fortunately with the higher line service contract I bought, Endurance has paid for everything up to this point. The claims process has not been seamless but part of that issue is because it is a vehicle that costs more to fix so Endurance has sent out a contracted claims inspectors for each repair because each claim was over $1500. Between the diagnostic, the claim submission, the claim inspector, and the claims reviewer internally at Endurance, you could be without your vehicle for a while without actually having rental car coverage started or your vehicle being worked on. But at the end of the day, I will take the aggravation over having to pay all of it out of pocket. My suggestion before you but a contract is read the limit of liability max payout and read line for line what your contract will cover and it's exclusions. Level 4 is well worth it.

9 months ago

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Wolf Ridge Sports Gainesville, TX

This policy is so all-encompassing that I purchased it for my daughter. I have received excellent service and would highly recommend it to anyone on a budget with an older car. Cars that today are exceeding their original factory warranty have incredibly complicated and expensive repairs that can ruin a normal person's budget. One repair could possibly cost more than this entire policy. And since it is paid on an affordable monthly term you can remain comfortably within your budget.

9 months ago

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Lucy Council Bluffs, IA

Let’s just say that if there were a parking lot full of vehicles and only one was chosen to have something go wrong with it, mine would be the chosen one. This is not just in regards to my present truck. This has been a “blessing” for me throughout my entire driving career. It’s why I became an Endurance customer years ago and why I am still one today.

10 months ago

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Larry Johnson The Dalles, OR

Calling customer support can be such a different experience depending on where you are calling. Calling customer support at Endurance has been a consistent positive experience for me each time. I have either lucked out or they train their people very well. It’s hard to believe I could have lucked out each time throughout my years of their service.

10 months ago

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Terry North Charleston, SC

So when I was advised to “buy” a car warranty the word that stood out to me was “buy” meaning me spending money. That word never really makes me happy but when I took the advice and acquired a warranty from Endurance rather than spending money what actually ended up standing out to me was the savings I realized when my car decided to misbehave.

10 months ago

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david douse Hollywood, FL

Well for one thing you work with your customer because how you working with me and this time of crisis with the pandemic people all over the country hurting I'm sure I'm not the only one that you've helped out. And when the you help people out most people tend to remember that, and they all recommend you to other people because it's always better to have it by word of mouth than to read it on a board or in a letter that your mail to somebody but I've only had you for a few months. So the way you've helped me this time I'm sure when I need it again you'll come through for me again and that's hard to get people that you can trust. And that you can count on some people tend to leave you hanging but I appreciate the help and I hope you have a Happy New year thank you very much

1 year ago

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Kaye Porter Prescott Valley, AZ

We received a telephone call from a man advising my husband that Endurance Policy for my Son's car was expiring. I checked the phone, found the number, called the man. I believed something was wrong, so I simply told him I would call Endurance. I did call and had the pleasure and good fortune of being assisted by MARY who us outstanding. I found her to be polite, patient, thorough and knowledgeable. I give thanks to her, and to Endurance for hiring quality employees such as Mary. She easily put my concerns to rest. In the future if I require assistance, I will call and ask to speak with her. Thank you.

2 years ago

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Reply from Endurance

Greatly appreciate the 5 star review! I will pass the message along to Mary!

May. 1st, 2020

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Michael Daugherty St Louis, MO

Never, ever have I had a better experience talking to a CSR than I have had with Eric. He was friendly, pleasant and knowledgeable. He actually knew the town I lived in. We talked about fishing, knife collecting and, oh yeah, business. We were on the phone for an hour and four minutes. He helped me with a financial issue and was was able solve the problem to our mutual satisfaction. This man needs to be in management because he needs to impart his ability to the newly hired. His CSR abilities come naturally but, so much can be taught. Too many people forget how to be human when they talk to their customers. I am so please with, not only Eric but, EVERYONE I have talked with at Endurance. Eric, though, was the absolute best. He made dealing with a company enjoyable a pleasant experience. I am so happy to have chosen Endurance instead of that other company (they were a nightmare). All in all, a great employee with a great company. Five stars plus.

2 years ago

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Reply from Endurance

Hello Michael, Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

Apr. 24th, 2020

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Mrs. Ford Antioch, CA

KIARA WAS GREAT SHE TOOK OWNERSHIP OF ALL MY ISSUE'S . She was able not only to remain patient with me being somewhat irate no fought of hers ,she did not cut me off or over talk me and Kiara understood exactly the rare and confusing citation . Kiara has single handily restored some of my faith back in car warranty companies.. I would recommend if I may using her call as a training tool for others and even a go to for training in professionalism, active listening, basic and advanced problem solving skills, relating to the customer, practicing empathy with a sense of urgency and one call resolve. And last but not least, Kaira went over and beyond and even set expectations, to make sure I was fully informed and reminded me of some self service options. Please thank Kiara for me as she did and exceptional job and made my year! Thank you again KIARA! Sincerely, Shorlensy Ford

2 years ago

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Reply from Endurance

Hello Mrs Ford, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

Apr. 1st, 2020

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Azalard Maydelle, TX

I’ve had a very good experience with Endurance. I purchased the policy back in the summer after my extended warranty expired (the one I purchased when I bought the car). A few months later my turbo blew and I needed a new tensioner pulley. The entire job was $1700. I only paid the $100 dollar deductible. Then a month after that I took my car in again and found out that it had a cracked piston. The engine had to be replaced (it was cheaper to replace than to rebuild). The warranty company covered $3500, and I had to pay $2600 out of pocket. It was still pretty phenomenal considering I’m getting a new engine, which is like getting a brand new car. I would highly recommend Endurance. They are a little slow to authorize repairs, and they are hard to get ahold of, but ultimately they live up to their name.

2 years ago

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Steve Cohen Norfolk, VA

What started out to be a very unfavorable situation with my contract and pricing I was given... turned out to be acceptable, and Joe gets the credit for that... He was able to save me as a customer... and more importantly... prohibit very negative feedback from a customer that didnt cause the issue in the first place. It was nice to see a company make it right, when a mistake was made on price and product purchased!!! Kudos to Joe!!! I represent a company of thousands that will hear a favorable evaluation about your warranty company vs... a very negative review over a few hundred dollar mistake!

5 years ago

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jason Houston, TX

i was originally denied a claim, which i was really confused about. i bought the aftermarket warranty the day i bought my car. after only 16k miles in almost 3 years, the warranty companys mechanic said i needed a new transmission and the shop informed me that it would not be covered. of course i made it a priority to seek a solution. joe is the ONLY reason this review is getting a 10 out of 10. if not for him, id be writing a letter to my attorney brother instead of a review. joe took on my claim as if it were his own car. i own my own mototrcycle shop and deal with warranty companies all the time. if more employees assumed the role of the customer instead of the business accountant, we'd see more repeat clientele and less high fives for staff members saving the company's budget concerns. 10 stars for joe and the customer service he provided, and a profound 0 out of 10 stars for the claims department for being ignorant to a legitimate business man just looking for the service he paid for. its a shame when i read your mission statement and i see nothing in my experience that shows me this. thanks again joe. endurance, youre still stuck with me for a few more years and around 30k miles- lets make this our last hiccup.

5 years ago

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Tim Barker Crumpler, NC

Kim was very polite, professional and very helpful over the phone. She also called me back when needed quickly.

2 months ago

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Reply from Endurance

Hi, Tim. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any further questions. - The Endurance Team

Aug. 15th, 2022

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Gary Vogel Excelsior, MN

Very helpful staff. First call set my contact number. Subsequent calls got right to my history. Made things very easy.

2 months ago

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Reply from Endurance

Gary, We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver on our promise of providing peace of mind. - The Endurance Team

Jul. 19th, 2022

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Shelby Cash Waleska, GA

Customer service rep was was so nice and helpful.She answered all my questions and was totally amazing.

2 months ago

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Reply from Endurance

Shelby, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service and we are ecstatic that we met that mark!

Jul. 19th, 2022

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Vinny Mack Mableton, GA

The service representative was awesome and very informative. Some of the best customer service I’ve ever received.

2 months ago

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Reply from Endurance

Vinny, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that they receive the recognition they deserve. - The Endurance Team

Jul. 19th, 2022

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Ralph James Cordova, TN

I really love their service and they deliver what they promised and I would definitely recommend to friends and family

2 months ago

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Reply from Endurance

Ralph, We’re so grateful to have you as a part of the Endurance family and for the trust you’ve placed in us. We look forward to continuing to provide you with excellent service and peace of mind. - The Endurance Team

Jul. 19th, 2022