Endurance

Name: Endurance
Rating: 4.8

4.8

star star star star star

975 User Reviews

6.8

Overall Score

Compare

4.8

star star star star star

975 User Reviews

6.8

Overall Score

Compare

The Good

The Bad

Bottom Line

Reviews

Write a Review

Company Details

Time in Business

18 Years

Company Headquarters

400 Skokie Blvd.Suite 470 Northbrook, IL 60062

Number of Reviews 975

info Source of Information

Author: Kaitlyn Short

LAST UPDATED: December 11th, 2024

Founded in 2006, Endurance is a car warranty provider that offers a variety of options for consumers seeking vehicle protection plans. The company offers extended warranty protection for new cars and used vehicles under 10 years old with less than 150,000 odometer miles. Vehicles with high mileage are not eligible for Endurance protection plans. Although, Endurance may give some exceptions to those rules depending on the factors of the specific situation. Whether you have a new or pre-owned car, Endurance has a protection plan to suit a customer's warranty needs.

As part of its coverage, Endurance also offers 24-hour roadside assistance. Upon signing up for car warranty coverage, Endurance offers a free 30-day or 1,000-mile money back guarantee. Potential clients can choose a protection plan from four coverage plans. This makes it possible to find an affordable plan that offers good coverage and value.

Top Ranked Companies

#1 American Dream Auto Protect

7.8 Overall Score

4.3

star star star star star_half

(187)

View Profile Visit Site View Profile

#2 Nova Warranty

7.5 Overall Score

4.8

star star star star star

(74)

View Profile View Profile

#3 Concord Auto Protect

6.9 Overall Score

3.9

star star star star star_border

(556)

1-(866) 534-1548 Visit Site 1-(866) 534-1548

thumb_up

The Good

Warranty Plans and Coverage
Warranty Cost
Other Features
Insured Plans
Member of the Vehicle Protection Agency

Warranty Plans and Coverage

Endurance offers four different vehicle protection coverage options:

Select Premiere —Select Premiere is for higher mileage vehicles. The components of the car that the select premiere plan provides coverage for are; air conditioning, cooling system, drive axle, electrical components, engine, fuel, transfer case, transmission, and turbo/supercharger.

Secure — Secure plan is Endurance's most affordable plan. The components of the car that the secure plan provides coverage for are; drive axle, engine, transfer case, transmission, and turbo/supercharger.

Superior — The Superior plan offers the highest level of stated component coverage available. The sections of the car that the superior plan provides coverage for are; air conditioning, brakes, cooling system, drive axle, electrical components, engine, suspension, fuel, gaskets, steering, transfer case, transmission, and turbo/supercharge.

Supreme — The Supreme plan is very similar to the factory warranty that a new car comes with and will provide maximum protection for all of your vehicle's parts. The components of the car that this plan provides coverage for are; air conditioning, brakes, cooling system, drive axle, electrical components, engine, suspension, fuel, gaskets, steering, transfer case, transmission, and turbo/supercharger.

Each of these types of plans include certain exclusions so it is important to view an Endurance auto protection contract to better understand the terms of this auto warranty coverage and get the specific rate for each coverage option.

Endurance's warranty services and auto warranty options allow car owners to find a service contract that best meets their needs and covers major auto repairs.

Warranty Cost

The monthly premium of a car warranty is determined by the age, mileage, and use of the vehicle. Because of the wide variety of different plans at Endurace, there is a wide range of options for almost every budget. The average cost of an Endurance car warranty is typically $350–$700 per year. However, the cost varies depending on the extended coverage desired and the condition of the car. For more detailed information about what auto warranty costs and monthly payments would be for your car, contact Endurance directly.

Other Features

Each of Endurance's four extended car warranty plans also offer additional car assistance:

24/7 roadside assistance
Towing to the nearest authorized facility (within 25 miles)
Lockout assistance
Battery start service
Emergency fuel delivery (owner must pay for the cost of the fuel)
Flat tire changes (with owner's own spare tire)
Car rental reimbursement
Trip interruption aid

During any 72-hour period, owners are entitled to one roadside assistance service covered under the policy.

Rental car reimbursement applies during the time that a vehicle is in the repair shop for repairs covered by an Endurance service plan. These rental car benefits are limited to a maximum of $30 per day for five days per occurrence. Assistance with rental car costs is a great-added feature to Endurance's vehicle service contracts.

Clients can receive trip interruption aid when a covered part or system causes a vehicle breakdown while the vehicle is more than 100 miles from home. With this assistance owners can be reimbursed up to $450 for costs incurred while the vehicle was not drivable and in the repair facility. Owners can receive a maximum of $150 per day for three days to offset costs incurred during a covered breakdown. Knowing that this is an added feature offers peace of mind.

Each additional service and feature shows Endurance's commitment to providing great value to its customers and increasing clients' peace of mind and to maintain customer satisfaction.

Insured Plans

Endurance's extended auto warranty plans are 100 percent insured by some of the largest and most respected insurance companies in the nation. This benefits the consumers who buy a warranty from Endurance because it gives more peace of mind and the assurance that Endurance will be able to meet claims obligations on its extended car protection plans.

Member of the Vehicle Protection Agency

The Vehicle Protection Agency us a non-profit trade association that protects firms in the automotive service contract industry. They educate consumers on their rights, protect consumers, and make sure that the company is up-to-code and using the best business practices. This is an important resource for consumers so they can receive important information and voice their concerns. Endurance is not only a member of the Vehicle Protection Agency, but is a gold member which the company has earned over years of serving its customers honestly and in the best way possible. Not every car warranty company is a member of the Vehicle Protection Agency and even fewer are gold members.

thumb_down

The Bad

No Corrosion Coverage

No Corrosion Coverage

Unfortunately, Endurance does not provide warranty coverage or protection from corrosion or rust to its customers. However, this is a fairly standard practice among extended warranty providers. Most do not cover the repair costs damage caused by normal wear and tear or damage resulting from failure to properly service and maintain the care for your vehicle.

Car owners should keep their cars well-maintained and make sure it receives service regularly to ensure that they do not void their warranty.

gavel

The Bottom Line

Car repairs can be quite expensive, so an extended warranty offers protection against these repairs. Endurance is a trusted provider among extended warranty companies. Its extended coverage plans are all insured, so clients can be confident that claims for expensive vehicle repairs will be met and the performance of their car will be maintained.

Endurance offers four different insured warranty plans for potential clients to choose from, which makes it easy for clients to find the extended car coverage they need at the ideal rate.

Endurance publishes sample service contracts online. Customers can read a sample warranty contract to get a better sense of the types of extended warranty coverage offered, the deductible amounts, and the terms and conditions. All Endurance car warranty plans include 24/7 roadside assistance, rental car benefits, and other helpful features.

The transparency and benefits that comes with an Endurance extended warranty show the company's commitment to good client care. They also make Endurance competitive with other car warranty companies.

Buying an extended warranty can provide peace of mind for a client, and there are many warranty companies to choose from. For those looking for a coverage plan for major repairs because the manufacturer's warranty expired or because they want to protect a recently-acquired used vehicle with similar coverage, Endurance vehicle protection plans offer great coverage and benefits.

Read verified reviews from Endurance customers to help you decide if Endurance is right for you.

View Best Car Warranty Companies

Was this content helpful?

thumb_up Yes thumb_down No

border_color Write a Review

User Reviews

Star Rating

4.8

star star star star star

975 Reviews

Review Breakdown

5 grade

72%

4 grade

3 grade

2 grade

1 grade

16%

Sentiment Criteria

Value

star star star star star_border

Quality

star star star star star_border

Service

star star star star star_border

Trustworthiness

star star star star star_border

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down

star star_border star_border star_border star_border

Anthony Estrella

Spent 5k for an extended warranty on my used truck. Long story short, they use NADA trade in values to determine value of your vehicle (lowest possible value) and regardless of how much you spent on the policy, they will cover only up to that amount. Sales guys will never explain that part to you. I spent 5k on $2400 in covered repairs. Asked for a refund and I am supposed to getting $200 as a refund. They won't cover repairs regardless of my truck being in the mileage and timeframe of the contract and kept $2200 of my money. Total scam for anyone with a used vehicle. STAY AWAY!

1 day ago

star star star star star

Joe Harris

Endurance performed diligently regarding processing my claim. There was some time attempting to receive my service records which was delayed by my previous service dealership not Endurance. Once records were received Endurance Expedited my repairs with my chosen dealership and I had my vehicle within a week. I have two other vehicle warranty service contracts and 3 of my family members joined Endurance because their reputation and my experience. I highly recommend Endurance for their kindness, diligence dedication, and commitment to servicing their customers. Job well done Endurance. We Thank You.

8 months ago

Reply from Endurance

Wow, we are blown away by your positive words, Joe. We really appreciate the time you took to write such a detailed review! We look forward to continuing to provide you with excellent service in the future.

- The Endurance Team

Apr. 1st, 2024

star star star star star

Linda Colella

Only the cancelling was difficult.. I said I had severe macular degeneration & could no longer drive. That should have been it, but the agent insisted I HAD TO listen to all the other options I could choose instead. He HAD TO do this!? Finally I asked if I could answer now. His answer was "not yet!". I was actually WAITING for HIM to finish , like a petulant child! My obligation was to call to cancel my contract NOT to help him keep HIS job.

7 months ago

star star star star star

Barbara Marquardt

Endurance covered a claim we had due to a transmission issue on our 2015 Buick Enclave. They did a great job. Because of that great service, we extended our coverage with Endurance for addition years of service. The business that worked on our vehicle informed us that Endurance was very easy to work with and provided great service compared to other companies they have worked with.

8 months ago

star star star star star

Eric Colmon

Once I found the real Endurance insurance company, I was extremely happy. I signed up with a company I thought was the Endurance that I had before, but it wasn't. They were using the Endurance name. They did not honor my policy when I had an issue. The Endurance Insurance company honored every claim I had made. It wasn't many but yet and still the claims were honored. My kids are going to use them once their dar warranty runs out.

8 months ago

Reply from Endurance

Eric. We're sorry to hear about your initial experience. Could you please provide more information about the company you initially signed up with? We'd like to investigate further to ensure such issues are addressed appropriately. Please send the details to feedback@endurancedirect.com. Thank you.

- The Endurance Team

Apr. 1st, 2024

check_circle

Verified Customer

star star star star star

CYNTHIA M SIBLEY

I have not had the chance to use Endurance so far and that is a great thing; However judging from how Endurance has treated me from the very first time we talked I was treated with the highest respect, excellent information was given to me I felt I selected the best Company so my Car will be in capable hands.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Art B. Littleton, CO

Initial research, consultation and initiation of contract with the sales rep was positive. He was quite thorough and knowledgeable. However, when it was determined that the extended warranty was not going to be needed, the cancellation process was not as positive. While the cancellation and credit was handled promptly, the customer service rep was a disappointment. Understanding that his job is to try to retain a cancelling customer, his attitude was a bit rude and condescending. Providing star ratings is a bit difficult since my experience with Endurance had been limited, the customer service aspect was the cause of lesser stars.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Ben Yoon Little Neck, NY

Still pending. I am in my free look period. I glanced a few pages through the packet. I'll have to dedicate a good twenty minutes to this pamphlet which contains the service contract. For the money, I am estimating the cost of anticipated repairs over the contract years. If the car requires repairs and the ultimate cost is less than the service contract, well, who could know. Anyway, at the minimum, I know what it'll cost me for un-planned big-ticket repairs. The sales process was easy, I compared various plans and we found one that fit my driving habits. I didn't want to buy too much coverage, but I think they are all priced within a few hundred of each other anyway. Only certain types of vehicles fit the bill for one of their service contracts - within a certain year of manufacture and under certain mileage. Maybe they have 100k plans, but I wouldn't personally know. After a phone purchase, the contract was mailed to me and just received yesterday.

6 years ago

star star star star star

Evans, J

It this point I have only used once but was well satisficed except with the place where I ended up taking my car! They wanted to charge me more time than what you allotted for the parts being put on and I think they were wasting time while I was there, which aggravated me that they wanted me to pay for their time that they wasted!

8 months ago

star star star star star

Donald Whitehead

Great service and quick approval. The repair shop does great in getting the approval. Surprised at some of the repairs not covered. Headlights and tire pressure gauges are expensive. But overall I satisfied with my coverage. DW

8 months ago

star star star star star

George keller

It’s funny that I got the survey. I was just thinking about Endurance how fast they took care of my problem. I’m very happy with endurance and if you need me for a commercial, I’ll do one. Thank you very much again for your service.

8 months ago

star star star star star

Ms. Me

Look I'm already paid off with my Policy and they continue to owner my contract. I only had to use them a few times and they were kind and helpful I had car shield, and they never repaired my car always came up with some BS. I strongly suggest Endurance a 3 year customer I still am a customer with Endurances.

8 months ago

star star star star star

Terri V

The dealership contacted Endurance on getting my claim taken care of. I did not have to do anything. The dealership stated that Endurance is a great company to work with. I had no issues. Luckily, I had all of my maintenance done at the dealership, so it was easy for them to give Endurance my records.

8 months ago

star star star star star

Jeff Sleeper

When I took my car into the dealership, the dealership communicated with Endurance. My interaction was very limited. Made it easy to make a claim and get my coverages. I guess the dealership was as much to give credit to as Endurance, but either way, my job was easiere.

8 months ago

star star star star star

Unique Rainey

My rep Desmond was super helpful. He answered every question I had and he was very patient with me. He also has great customer service skills that make you go “let me get that quote.” I highly recommend getting Endurance for warranty.

8 months ago

star star star star star

romel villarreal

First time buying extended warranty totally worth it cause this modern vehicles come with their issues and really expensive to fix so I would recommend this company, I have safe thousands of dollars just in the first year with them Best decision I ever made.

8 months ago

Reply from Endurance

Romel, Thank you for sharing your positive experience! We're delighted to hear that our coverage has been beneficial for you. Your recommendation means a lot to us, and look forward to continuing to provide you with excellent service and support for your vehicle needs.

- The Endurance Team

Apr. 1st, 2024

star star star star star

mary ellen young

I have never had claim yet: but it was easy to purchase the warranty. My prior company did not service their own claims. They were told my claim had been paid by the adjuster, when the claim had been denied!!! Of course they could not look it up, their system had changed.

8 months ago

Reply from Endurance

Mary Ellen, we're happy to see that you had a 5-Star experience! We’re here for you anytime.

- The Endurance Team

Apr. 1st, 2024

star star star star star

Vickie

It was very easy to get the insurance on my car,I hope that it's the last car that I have to get. I haven't had to use the insurance yet but I feel better knowing that I am insured and that I can take my car where I want. Thank you

8 months ago

Reply from Endurance

Vickie, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!

- The Endurance Team

Apr. 1st, 2024

star star star star star

Joanna Spencer

Thanks for making my first experience with ENDURANCE a great one. Two truck dispatched & car taken to dealer. Diagnostic tests conducted & found problem was just a computer glitz. Happy with the ease in handling this claim.car was running but would not move in Drive or in Reverse.

8 months ago

Reply from Endurance

Hi, Joanna. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

- The Endurance Team

Apr. 1st, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Thomas Bacon

It was a 60/40 experience. 40% was good. The performance on taking care of my alternator was fine. I was given the wrong number for Roadside service, but managed thru that. It was the ordeal with my Infotainment Control panel which has been horrible. The repair shop DID give your adjuster the wrong part number, and it was denied accordingly, but efforts over the past MONTH to resolve and resubmit has been largely met with silence. Your customer care person John M started out great trying to help, but even he has gone silent over the past week with no response to my emails. So while part of my experience went fine, overall I am extremely unsatisfied with my experience.

4 years ago

star star star star star

Endurance Extended Warranty Mt. Pleasant, SC

I researched for an extended warranty for my bride’s car. Endurance was highly rated so we went with them. The guy who called was great. Very friendly and informative and we discussed warranty’s for awhile. Ultimately we got an extended warranty. Today I called them (lots of companies make it hard to find their phone number. Not Endurance though. I called today and was greeted by Carmen, who was very polite and effective. She is a wonderful representative for Endurance and I now have even more confidence in the company as our Cascada reaches old age. I would recommend Endurance to anyone whose needs would be addressed by the many options that Endurance provides. So far, Very Good. If I were hiring for a position facing the public, Carmen would be at the top of that list. Sincerely, Marty.

1 year ago

Reply from Endurance

Hi, Marty. Thank you for recommending us in your review! We’re glad your experience with us was a great one and look forward to continuing to provide you with excellent service in the future.

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Todd Busch Ashburn, VA

Well having an older car and even when doing an inspection before buying the car, I was worried that this could cause excess costs. I decided the cost was worth it and agreed to the terms. No one pushed me into the warranty and I feel it was inclusive and had good coverage on the most important parts. Love the fact I could transfer it if I sell the car to my other SUV also. Unfortunately, I just had an issue and my BMW seemed to have stripped the gears in the rear differential. I was leaving a Green light got up to about 30 MPH and BOOM. Pulled over (you can get free towing) got the tow home. In the morning called and got local repair shops in my area from support. Very friendly and explained the process. Lots of shop choices which is great. Then I bring it to them and the shop deals with Endurance. Shop told me it was indeed the rear diff and the gears are gone (had 90K miles) I only had the car for 3 months tops. That is why you buy the warranty. You never know who drove the vehicle before and how they drove it. I baby my cars but not all people do. So I will follow up once I find out how the rest goes. So far so good.

1 year ago

Reply from Endurance

Thank you so much for taking the time to write such a detailed review of your claim! Our priority is customer service, and we are ecstatic that we met that mark!

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Rey Abilene, TX

My review is for amazing customer service from Earthel P. He never once made me feel like I was a burden on him. He listened to my many many questions and never got upset or short fused with me. He made feel as if I was a family member. And in today's hectic society, that is unheard of!! Not only was he very patient with me, he listened to my every concern and suggested a policy that worked for me. He should be applauded for this. He saved me money compared to other companies and I thank him for that. Truly a gentleman!!! Customer service is his passion and you feel that in talking with him. I bet some of you think that we are related. I guarantee we are not. When and if I ever use this policy, I will write an honest review. I HIGHLY reccomend Endurance Warranty. I haven't used them yet and let's hope I dont. Thank you Mr P. You've made a new customer very happy!!

1 year ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Rey. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Tony Sotelo FL

Called up, got bad news. Called again to cancel, the the sweet voice of Ms Tabitha G came on the phone. Gave me the CORRECT information as the previous rep was lost with terminology, answered literally a DOZEN questions. I mean ANSWERED... None of this let me check or ask so n so... She KNEW the answers. I was calling to literally cancel my service, but she's the reason I'll be staying. BEST part, she sent me a detailed layout of my plan, then the REAL CUSTOMER SERVICE came into play, "If you ever have any questions, just email me back. Once I finish the call I'm on, I will call you back ..." She will be the main reason I stay.

1 year ago

star star star star star

Jamir Mitchell Avon, MA

Tamika was the best customer service representative I have ever had to help me in my life. She seen my frustration about an existing claim, and assured me that she would help me better understand why my claim proceeded the way it did. If it wasn’t for her care, understanding and patience, I would have cancelled my policy plan with endurance today. But because she cared enough to take the time out of her day to investigate the clauses and information, I remain a covered endurance customer. Thank you Tamika for everything you did for me today and making sure I stay covered. I wish there was more customer service agent like yourself that care a great deal like you did for me. I will never forget it!!!!!

1 year ago

Reply from Endurance

Jamir, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Angela

I called regarding a copy of my contract, I had the privilege to speak to Joniqua A, she made my experience very pleasurable by going above and beyond my expectations. I was a bit frustrated because I was advised that I would receive a copy via both email and postal during the enrollment process. Joniqua made sure I received my contact while I was connected with her, she made several attempts to send the email due to receiving an undeliverable message, she took the time to verify, confirm and correct my email address, confirmed the delivery before disconnecting the call. Joniqua is a great asset to Endurane, again Thank you for a awesome experience.

1 year ago

Reply from Endurance

Hi, Angela. We're happy to hear that our team provided you with great customer service and was able to ensure the delivery of your policy. We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Nicole Carter Gonzales, LA

The representative was more than helpful. What I truly appreciate was the dedication in helping me. I had issue finding my information in regards to my policy and she was very diligent and patient with me. What was the most amazing part, her system had actually logged her out due to being over work hours, which I completely understand from experience with computer technology, she still took the time to make different attempts to recovering my information and helping me for my reasoning of calling. Representatives like thee young lady I interacted with was a pleasure, and an enlightenment. We need more representatives like this in today and future!!

1 year ago

Reply from Endurance

Nicole, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 18th, 2023

star star star star star

david douse Hollywood, FL

Well for one thing you work with your customer because how you working with me and this time of crisis with the pandemic people all over the country hurting I'm sure I'm not the only one that you've helped out. And when the you help people out most people tend to remember that, and they all recommend you to other people because it's always better to have it by word of mouth than to read it on a board or in a letter that your mail to somebody but I've only had you for a few months. So the way you've helped me this time I'm sure when I need it again you'll come through for me again and that's hard to get people that you can trust. And that you can count on some people tend to leave you hanging but I appreciate the help and I hope you have a Happy New year thank you very much

3 years ago

star star star star star

Kaye Porter Prescott Valley, AZ

We received a telephone call from a man advising my husband that Endurance Policy for my Son's car was expiring. I checked the phone, found the number, called the man. I believed something was wrong, so I simply told him I would call Endurance. I did call and had the pleasure and good fortune of being assisted by MARY who us outstanding. I found her to be polite, patient, thorough and knowledgeable. I give thanks to her, and to Endurance for hiring quality employees such as Mary. She easily put my concerns to rest. In the future if I require assistance, I will call and ask to speak with her. Thank you.

4 years ago

Reply from Endurance

Greatly appreciate the 5 star review! I will pass the message along to Mary!

May. 1st, 2020

star star star star star

Michael Daugherty St Louis, MO

Never, ever have I had a better experience talking to a CSR than I have had with Eric. He was friendly, pleasant and knowledgeable. He actually knew the town I lived in. We talked about fishing, knife collecting and, oh yeah, business. We were on the phone for an hour and four minutes. He helped me with a financial issue and was was able solve the problem to our mutual satisfaction. This man needs to be in management because he needs to impart his ability to the newly hired. His CSR abilities come naturally but, so much can be taught. Too many people forget how to be human when they talk to their customers. I am so please with, not only Eric but, EVERYONE I have talked with at Endurance. Eric, though, was the absolute best. He made dealing with a company enjoyable a pleasant experience. I am so happy to have chosen Endurance instead of that other company (they were a nightmare). All in all, a great employee with a great company. Five stars plus.

4 years ago

Reply from Endurance

Hello Michael,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

Apr. 24th, 2020

star star star star star

Mrs. Ford Antioch, CA

KIARA WAS GREAT SHE TOOK OWNERSHIP OF ALL MY ISSUE'S . She was able not only to remain patient with me being somewhat irate no fought of hers ,she did not cut me off or over talk me and Kiara understood exactly the rare and confusing citation . Kiara has single handily restored some of my faith back in car warranty companies.. I would recommend if I may using her call as a training tool for others and even a go to for training in professionalism, active listening, basic and advanced problem solving skills, relating to the customer, practicing empathy with a sense of urgency and one call resolve. And last but not least, Kaira went over and beyond and even set expectations, to make sure I was fully informed and reminded me of some self service options. Please thank Kiara for me as she did and exceptional job and made my year! Thank you again KIARA! Sincerely, Shorlensy Ford

4 years ago

Reply from Endurance

Hello Mrs Ford,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Apr. 1st, 2020

star star star star star

Azalard Maydelle, TX

I’ve had a very good experience with Endurance. I purchased the policy back in the summer after my extended warranty expired (the one I purchased when I bought the car). A few months later my turbo blew and I needed a new tensioner pulley. The entire job was $1700. I only paid the $100 dollar deductible. Then a month after that I took my car in again and found out that it had a cracked piston. The engine had to be replaced (it was cheaper to replace than to rebuild). The warranty company covered $3500, and I had to pay $2600 out of pocket. It was still pretty phenomenal considering I’m getting a new engine, which is like getting a brand new car. I would highly recommend Endurance. They are a little slow to authorize repairs, and they are hard to get ahold of, but ultimately they live up to their name.

5 years ago

star star star star star

Steve Cohen Norfolk, VA

What started out to be a very unfavorable situation with my contract and pricing I was given... turned out to be acceptable, and Joe gets the credit for that... He was able to save me as a customer... and more importantly... prohibit very negative feedback from a customer that didnt cause the issue in the first place. It was nice to see a company make it right, when a mistake was made on price and product purchased!!! Kudos to Joe!!! I represent a company of thousands that will hear a favorable evaluation about your warranty company vs... a very negative review over a few hundred dollar mistake!

7 years ago

star star star star star

jason Houston, TX

i was originally denied a claim, which i was really confused about. i bought the aftermarket warranty the day i bought my car. after only 16k miles in almost 3 years, the warranty companys mechanic said i needed a new transmission and the shop informed me that it would not be covered. of course i made it a priority to seek a solution. joe is the ONLY reason this review is getting a 10 out of 10. if not for him, id be writing a letter to my attorney brother instead of a review. joe took on my claim as if it were his own car. i own my own mototrcycle shop and deal with warranty companies all the time. if more employees assumed the role of the customer instead of the business accountant, we'd see more repeat clientele and less high fives for staff members saving the company's budget concerns. 10 stars for joe and the customer service he provided, and a profound 0 out of 10 stars for the claims department for being ignorant to a legitimate business man just looking for the service he paid for. its a shame when i read your mission statement and i see nothing in my experience that shows me this. thanks again joe. endurance, youre still stuck with me for a few more years and around 30k miles- lets make this our last hiccup.

7 years ago

star star star star star

Richard Miranda

I have not had a claim but have talked to customer service and they was so helpful answered all My questions . I hope I never have to use it but I feel like if I had to Endurance will take care of My issues.

8 months ago

star star star star star_border

Shar Hendry

My experience with the representative, Parker was very nice. He had a great attitude, attentive to what I needed and did his best to accommodate my request. The pricing is a bit expensive for my budget but hopefully will be worth it when I present a claim.

8 months ago

Reply from Endurance

Thank you for leaving us a review, Shar. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

Thank you,
The Endurance Team

Apr. 1st, 2024

star star star star star

Vince Nyako

Very easy application process and value for your money like having a Factory Warranty they cover everything but your routine maintenance items I just wish it was more affordable for my 2017 F250

8 months ago

Reply from Endurance

Hi, Vince. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

- The Endurance Team

Apr. 1st, 2024

star star star star star

daniel rykowski

Endurance has saved us so much money over the years. Having this warranty gives us the peace of mind to know we are covered for those unforeseen circumstances. We are definitely recommending them for all your vehicles.

8 months ago

Reply from Endurance

Daniel, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. Thank you for recommending us. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!

- The Endurance Team

Apr. 1st, 2024

star star star star star

Jacqueline Claxton

I am thoroughly impressed by the quality of your product and service. There were some occasions where your presence was advocating on my behalf with the dealership repair center. Thank you.

8 months ago

Reply from Endurance

Your satisfaction is our priority, and we're pleased to have met your expectations. Thank you for choosing us, Jacqueline!

- The Endurance Team

Apr. 1st, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Bill Kessler

very poor, the very first time I had a claim it was obvious from the very outset of the claim the company was trying not to provide coverage. After two weeks and hours on the phone the disclaimer they took was "I had failed to follow all manufacturers recommended maintenance programs" hours on the phone, searching maintenance records and having found the vast majority of them!! So the ultimate outcome.... they are going to return all of my $$ paid minus a $50.00 cancelation fee. You ask why? It is cheaper to return my money than to cover the claim.. if you have not followed all of your owners manual maintenance checks DO NOT buy this warranty because it is VOID already.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Howard Shannon Chicago, IL

Not happy at all with the level of service. Claims process is awful and drawn out.it should not take weeks and months to start and approve a claim! I pay way too much money every month to be treated as if I'm wrong in asking the company to get a move on getting my vehicle back on the road! My car has been stuck in a shop in Atlanta, GA for weeks and the claim is still not approved yet.

4 years ago

Reply from Endurance

Hello Howard,
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us. We would like to have a conversation with you. Please call in at 833-760-0386 or email us at custserv@endurancedirect.com so we can set up a time to talk to you. We are having a difficult time locating your file.
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Jul. 1st, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Scott Riggins

My experience has been horrible. After speaking with several people and spending three weeks sorting through an issue with my claim, the dealership still was not cleared to fix my car. I was told that I needed to file a new claim for my front axles, which are covered, and that was occurred. However, before the dealership could explain the claim fully, they were told that the axles would not be covered. This is the second time that this has occurred. I understand that the first claim contained parts that were not covered and that is why the claim was denied. However, after following the steps of taking the car to the dealership, as instructed by Endurance, filing a new claim for the COVERED parts, as instructed by ENDURANCE. I am left with the same result. This warranty is not worth the money or the time that you will have to spend chasing them to get your COVERED parts repaired. LESSON LEARNED!!

4 years ago

Reply from Endurance

Hello Scott,
I am glad that we were able to make your experience a better one.
Feel free to respond with an updated review and star rating.
-Customer Experience Department

May. 18th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Sherry Cornwell Mulberry, IN

I called them when I thought our current insurance policy was running out. After our initial conversation, I did some further research and realized we still had 4 years of coverage with our current Policy. I called Endurance back and tried to cancel what I had initially agreed to. I ha been informed that I could get a full refund within 30 days of the transaction. When I called back and tried to cancel and get a refund, I was given the runaround. I called back a few days later, and was again given the runaround and was told the original person I had talked with was busy on another line and she would call me back. She never did. So I called again the next day and finally got someone who understood my position, and granted my cancellation and refund. I was not happy with the number of days and people I had to talk with before I got some positive action.

4 years ago

Reply from Endurance

Hello Sherry,
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us. We would like to have a conversation with you. Please call in at 833-760-0386. So we can set up a time to talk to you. We are having a difficult time locating your file.
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

May. 5th, 2020

star star star star star

Tara Weirton, WV

I spoke with Tabitha G. I am newer to Endurance & I’m taking a trip, I wanted information on how & the process I would need to know if I would ever need a claim ……she explained fully! She even sent me a link Incase I have a breakdown to find a licensed mechanic in my travels & in my area on my policy! She has went above & beyond! I hope to never have to use my policy but peace of mind is priceless!

1 year ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Tara. We take pride in knowing our customers are happy!

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Dijon Harris The Bronx, NY

I'm giving 5 stars for the customer service but the things that require repairs like oil cover gaskets and other minior repairs needs to be scrutinize people are paying a lot of money for these packages and not getting full repairs and getting rejected by the dealer is embarrassing you guys gotta stop being cheap pay the money you have for customers repairs its all a hoax when you get to the service center this company will not pay out unless it's a oil change ! Pay for more repairs endurance and stop being cheap!

1 year ago

Reply from Endurance

Hi, Dijon. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

- The Endurance Team

Jan. 23rd, 2024

star star star star star

lowell nielsen Saint Cloud, MN

Venetta is a superbly knowledgeable individual regarding my issue and handled it extremely professional truly with the customer in mind. She put things right regarding my policy issue, something that I have never experience by any company before. I would recommend Endurance employ her in any position which needs excellent public relations with customers. I am pleased that I have Endurance as my policy holder. Lowell Nielsen

1 year ago

Reply from Endurance

Hi, Lowell. We're so happy to hear that you're enjoying your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Suzanne Williams Nashville, TN

I would like to give compliments to Miss Shena. She went above, and beyond, I do believe the call of duty to rectify the discrepancies. involving my warranty policy and making me feel comfortable and relaxed, trusting that she was going to take care of what I needed, and she did, and for having a superb attitude ! Miss Shena has an excellent spirit. With customer service people such as her-self I would highly recommend your company to others . Thank you Endurance for your attention and thanks Miss Shena for caring and for the knowledge you have to do your job well.

1 year ago

Reply from Endurance

Thank you so much for your kind words, Suzanne. We really appreciate you taking the time to share your experience with us.

- The Endurance Team

Jan. 23rd, 2024

star star star star star

R Hartman

Nijay was excellent, professional, friendly, and she listened, patient polite and understanding - see the problem was the card, which took some considerable amount of time to get straightened out- which we did to all parties satisfaction. I’m don’t think there will be future needs at least in this subject - but if another occasion arises please let it be Nijay.

1 year ago

Reply from Endurance

Hi, R. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Carl Fuller Sr. Chicago, IL

Seems some issues on ownership of my vehicle. Sent vehicle title to them and sure it will resolved. Just wondering why they ask now when I have had previous vehicle service done without an issue and why when I signed up for their extended warranty they did not ask for proof of ownership. Been paying this extended warranty for awhile and have had no problem with warranty repairs. Now some glitch. I am sure this will be resolved. This company has always been good to my wife and I and would recommend them to anyone.

1 year ago

Reply from Endurance

Thank you so much for your 5-star review, Carl! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Mar. 21st, 2024

star star star star star

Ernest New York, NY

I rate Endurance an A+ because the customer service great, the follow up status was always precise. And most of all they took my claim very serious and handled it with professionalism at its best. It is by far the best extended warranty company. I would recommend Endurance to everyone that is looking for extended warranty. Thank you Endurance for a successful claim process

1 year ago

Reply from Endurance

Hello, Ernest! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you.

- The Endurance Team

Apr. 1st, 2024