Name: Endurance
Rating: 4.7

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Verified Customer

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Allan Kerrville, TX

I applied for a vehicle warranty extension at Endurance. The quality of product is very good.

6 years ago

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Verified Customer

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Richard Natrona Heights, PA

Purchasing was easy I have not had a need to use the service

6 years ago

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Verified Customer

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John Beliera Boise, ID

so far they have answered all my questions and their respnses have been very timely and informative

6 years ago

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jajabravo Niagara Falls, NY

I am Still waiting for my refund after canceling my account, back in September. My payment was due on the 25th, I paid it early, (silly me) on the 20th, like I usually do. On the 22nd, I called and cancelled my coverage, I was asked to fill out a handwritten request for my money back. It is now Nov. 8, and I am Still waiting for my return. So inclosing, I would not even consider giving a rating until I receive my money back!

1 year ago

Reply from Endurance

Hello, we would like to apologize for your recent experience. We pride ourselves on our customer experience and high-quality standards. We would like to make things right.

Please email feedback@endurancedirect.com with these details and your policy information, and we will be in touch soon.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Sarah Heister Morristown, TN

They are lying jerks who does not do what they said they were going to and even though Carshield charges more like taxes and stuff they are better. At least they don't lie about everything from the get go they are a lying company. I thought since I was on a fixed income it would save money but they are lying jerks. I am going to tell all my friends and family not to trust them because of the lying.

1 year ago

Reply from Endurance

Sarah, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Neil Schwartz Dothan, AL

Received wonderful customer service from A.M. – she patiently dealt with my situation, and provided extra information to help me deal with my concerns in a useful manner.

1 year ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Neil. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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muriel howell

I got the highest pain premium that they had for a vehicle because I had a branded title, however they did not charge me some kind of surcharge so when I took my car to the dealership nothing was covered. After 2 weeks of my car being at the dealership I got a call from endurance because I canceled my credit card so they could not get their payment and that was the only reason they called me it wasn't to address the problem. They are a terrible company I would never recommend them for an extended warranty

1 year ago

Reply from Endurance

Muriel, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Juan Jose Chiari Jr. FL

Endurance salesperson does not elaborate on the limits of liability of a used vehicle. Once you reach the limit, which the clause is written, the contract ends. They do not let you know that even if you keep paying the monthly premium. Consequently When i went take care of aproblem at service, they would not cover it because i had reached the limit of liability. So they took my payment after the contract was technically terminated.

1 year ago

Reply from Endurance

We appreciate your feedback, Juan. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve your issues.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Marie Bozeman Tallassee, AL

I have first-hand experience with endurance. My experience was a bad one. They said that the tow service kept asking the same questions over and over and over again and they gave false information to me so therefore I had to call the head office to get some information straight my car was broke down on side of the road and they gave me the runaround for 30 minutes, so I do not recommend this company to anyone else

1 year ago

Reply from Endurance

Marie, we're sorry to hear about your negative experience. We have very high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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James Haynes Kansas City, MO

Excellent customer service provided. Problem solved quickly, questions answered fully. Thank You for excellent service!

1 year ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, James. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jan. 23rd, 2024

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Luis Tapia

Kim was super helpful and knowledgeable, The overall plan just wasn’t for me in my current situation but will definitely call them back for coverage in the future

1 year ago

Reply from Endurance

Thank you for leaving us a review, Luis. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Shunshine Banks Marietta, GA

I filed a complaint via BBB. I heard back from the company, reached out to the company about the enhanced labor rate & luxury electronics package to be added to my already platinum package it’s been a week and STILL have not heard back. I advised wanted to add regardless but shouldn’t be subject to the additional 30 day wait and 1,000 miles (purchased feb 2023) and willing to pay the extra amount. Instead keep getting emails about my satisfaction. As of right now not a satisfied customer.

1 year ago

Reply from Endurance

Sunshine, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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john edward fuller,III Cincinnati, OH

justin j,is a real pro at his job,he took care of all my concerns and i enjoyed talking with him,a real nice person. thank you, john e. fuller,3rd.

1 year ago

Reply from Endurance

Hi, John. Your feedback is highly appreciated. We're glad our team was able to address your concerns. Thank you for the review!

- The Endurance Team

Jan. 23rd, 2024

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Ricky Shelton Oconomowoc, WI

Tabitha at Customer Service was very Friendly Knowledgeable and Professional! Answered all my questions and was a pleasure to work with! Thank You!

1 year ago

Reply from Endurance

Hi, Tabittha. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Jan. 23rd, 2024

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Tl Kelly Aurora, CO

Not Happy , Trying to get help for a tow was so difficult, just to be told to I'd have to call back the following day and repeat the process at an earlier time . Also I printed off the Contract and I cannot find a Shop within 100 miles of me willing to accept this warranty or deal with Endurance at all . This was a complete waste of money for the last 6months . I'll be canceling my contract and requesting a full refund.

1 year ago

Reply from Endurance

Hi, TI. At Endurance, we value your feedback. Please contact us at feedback@endurancedirect.com so we can better understand the events that took place and see what we can do to make things right.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Debbie Milo Huntsville, TX

The representative was very kind and helpful very polite and if I had to refer her to another customer, I would thank you.

1 year ago

Reply from Endurance

Hi Debbie, Thank you very much for voicing your positive experience with the company. We look forward to having you as a customer for many years to come.

- The Endurance Team

Jan. 23rd, 2024

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Caleb BArnes Kyle, TX

Don’t use this company. It’s a waste your time I gave an accurate mileage account because somebody at Walmart put the wrong mileage down. They’re not giving me a claim and refuses to give me my money back. I’m gonna get a lawyer To do with these people because they refuses do it right. I’m tired of this, don’t go with this Company They only protect their bottom. And it won’t be you . You’d waste your time.

1 year ago

Reply from Endurance

Caleb, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your policy information so we can assist you further.

Sincerely,
The Endurance Team

Jan. 23rd, 2024

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Lawrence Roberts Port Wentworth, GA

I had a quick and effecient experience with Endurance. It was handled throught my Car Dealership and I was very pleased with the results.

1 year ago

Reply from Endurance

Hi, Lawrence. We appreciate the rating and are glad we could provide you with a positive experience!

- The Endurance Team

Feb. 14th, 2024

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Barbara Surento Tampa, FL

I couldn't have picked a better company. Your company is extremely helpful. Everyone should have you taking care of them.

1 year ago

Reply from Endurance

Hi, Barbara. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

- The Endurance Team

Feb. 14th, 2024

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D&G Altman Murphy, NC

They try and make things right. Customer Service Manager was great and saved they relationship. She was very understanding and concerned

1 year ago Edited September 21, 2023

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RICHARD MC

I signed up for an Endurance Warranty on 6/23/2023, then canceled on 6/26/2023, taking advantage of their 30 day refund guarantee. Well, it’s September 19, 2023 and still have not got my refund of $154.31. I’ve called every few weeks and they kept telling me my refund is in process. I would recommend anyone considering purchasing an Endurance Warranty to check the reviews and complaints on bbb.org before you pay them any money! Ignore the reviews that praise the ease of signing up; they are great salespeople but maybe not so good at paying to fix cars.

1 year ago Edited September 22, 2023

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Wayne Covington

Very professional knowledgeable, extremely courteous. The representative did inform me and answer all my questions in a timely manner.

1 year ago

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Wayman Wiggins Columbus, GA

Terrible services! I had to wait for a fuel pump that would sent from endurance to my city. The facility in my City has a fuel pump but endurance obviously didn’t want to pay their price. I have been out a car for weeks and endurance only covers five days of rental services just terrible!

1 year ago

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Romarise Williams Baltimore, MD

I should have known. Insurance companies will find every possible way not to cover your claim although your warranty advises that it is covered. Do not purchase! Save yourself thousands and the headaches. Literally had in my contract that upper and lower control arm was covered yet they found a way not to cover the work that needed to be fix. Complete rip off.

1 year ago Edited September 19, 2023

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Shannon Burley

Whenever I have had to call, they are very friendly, professional, and they take care of whatever the issue is quickly and efficiently.

1 year ago

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Kandra Gunter Miami, FL

Tabitha G. was absolutely amazing and extremely helpful with my issue this morning. Thank you so much for all you do for your customers!

1 year ago

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Alex Philadelphia, PA

Several repairs I needed were not covered by what I thought was your "Best Plan"? I was kinda disappointed but I will research other extended warranty companies in the future.

1 year ago

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Martha Zamora

They sweet talk you into signing up for supposedly the best coverage to meet your vehicles need, however due to the policy being deceitfully written when claims are filed they are denied! The claims dept (Scott) has denied every single one. Everything is pre-existing or not covered under the plan!! After paying out of pocket thousands of dollars later I ask myself why I bought into the scam???

1 year ago

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Joyce Munson Bainbridge Island, WA

I had a rough month but Endurance has worked with me. Rodney was very great to work with and made the experience a very positive one.

1 year ago

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Armond Wells Sewell, NJ

endurance is not a good or trustworthy company my transfer assembly case was denied and it's costing me 3000 dollars out of pocket. the inspector refused to send another one out for a second opinion. even after the supervisor said to have another one come out. so it's now costing me 3000 out of pocket i'm very upset and i'm thinking about getting a lawyer involved.

1 year ago

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Bill Hamilton

Endurance is a rip-off company, WE have a policy and they refused to ix our truck, said the oil changes were mot in my name, however, the invoices listed the truck and the vin number of the truck. It should not make a difference if my son took the truck in for maintenance or if I did it. The insurance was on the truck and not me personally. Just a way to not pay for the service. Also, they did not want to pay for the engine they wanted us to use used parts instead of genuine parts. Totally different than what is advertised on television.

1 year ago

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Adrey Chicago, IL

They are one of the best warranty companies out there. Everything has gone smoothly when it came to filing a claim. A must have warranty

1 year ago

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Jeff H

Very horrible warranty company, blamed a caty sensor for a combustion senor. Needed my turbo fixed. They sell you hopes and dreams just to get your money. They are not legit at all. Just like the government they lie. Wouldn't accept my claim due to tires I just put on my car. Absolutely bs. A lawsuit is brewing, I will file against them very soon. See you in court d--face

1 year ago

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Deborah Fernandina Beach, FL

James was very professional, knowledgeable of the field, and very helpful. Took the time to research my contract. I greatly appreciated him.

1 year ago

Reply from Endurance

Thank you so much for your 5-star review, Deborah! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Jul. 18th, 2023

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Ethel Jaylen

If I could give 0 stars I would! They will literally tell you anything to get your money then done as you need to do a claim all the truth comes out. I would never recommend this company to nobody. The people I did recommend it to said they are ending their policy’s for the same reasons. I can’t believe I invested so much money over almost two years thinking I had some type of coverage for my car boy was I wrong. THIS PLACE IS A SCAM AND I AM FILING A REPORT

1 year ago

Reply from Endurance

Hi, Ethel.
At Endurance, we really value feedback. Please contact us at feedback@endurancedirect.com so we can better understand the events that took place and see what we can do to make things right.

Thank you,
- The Endurance Team

Jul. 18th, 2023

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Mileaha Madel Wilmington, DE

Kim was very knowledgeable and understanding of my situation. Her assistance was immeasurable. You have a stellar employee. Please let her know that.

1 year ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Mileaha. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jul. 18th, 2023

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Kevin Williams

So far with billing and customer service in billing they’ve been very good. I just hope when I ever do need something they back up their promises.

1 year ago Edited June 13, 2023

Reply from Endurance

Hi, Kevin. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

- The Endurance Team

Jul. 18th, 2023

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Nathan Quinn Rimrock, AZ

Friendly customer service personele who were knowledgeable about the products they offer. Candice was great to work with!

1 year ago

Reply from Endurance

Hi, Nathan. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Jul. 18th, 2023

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Julius Raeford, NC

Very disappointed. My right turn signal fail to work Took vehicle to a Chevrolet dealer to get repair. It came back a faulty body module. Endurance was called and denied the claim. Now I have to pay $975.00 out of pocket to get my car returned. Vehicle is a 2014 Traverse. Not sure why I have this insurance anymore. However the customer service rep was great with explaining the rules of this insurance

1 year ago

Reply from Endurance

We appreciate your feedback, Julius. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve any issues.

Thank you,
- The Endurance Team

Jul. 18th, 2023

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Angela Shirley, NY

I want to thank you for the quick response whenever I need my car repaired. I’ve been with a lot of company and so far you’re the best.

1 year ago

Reply from Endurance

Thank you for your review, Angel. We will share this with our customer experience team to let them know how we are doing.

- The Endurance Team

Jul. 18th, 2023

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M Mcleod Augusta, GA

Representative Troy was extremely professional and helpful and helped me with the shop to promote full understanding and resolution.

1 year ago

Reply from Endurance

Hello M Mcleod! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you. Have a wonderful day!

- The Endurance Team

Jul. 18th, 2023

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Robert Duncan Harlingen, TX

As floor account manager was very helpful. She explained how the policy works. As for the company very disappointed would not cover my transmission because the tires didn’t match the manufacturer suggested tires. I was never told when I signed up that tires would void the contract. Pretty sneaky putting it in the fine print on the 5th page of the contract. Would not recommend they find loopholes for not paying.

1 year ago

Reply from Endurance

We appreciate your feedback, Robert and are sorry to see that you may not have had the best experience. If you have additional details, we would like to hear more. You may send us an email at feedback@endurancedirect.com.

Thank you,
- The Endurance Team

Jul. 18th, 2023

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Mary Rogers Fort Wayne, IN

Extremely polite and patient with all the questions I had. Answered all of my questions and made sure I had all the info I needed. Awsome people

1 year ago

Reply from Endurance

Hi, Mary. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jul. 18th, 2023

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Greg Spring Branch, TX

Nina L did a really good job explaining the benefits, pros and cons, which helped in my decision-making. Very pleased with her assistance.

1 year ago

Reply from Endurance

Greg, we're happy to hear you had a positive experience with Endurance! We value your input and encourage you to share more details about your experience with us.

- The Endurance Team

Jul. 18th, 2023

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Edwil Morales Mesa, AZ

Their claims support tech Rodney helped me clear my question smooth and easy. Great costumer support and reliable service!

2 years ago

Reply from Endurance

Edwil, thanks for taking the time to share your positive experience. We truly appreciate it!

- The Endurance Team

Jul. 19th, 2022

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DYL4N.20 Los Angeles, CA

The roadside assistance tow truck service is an absolute scam. I have tried getting a tow truck multiple times and every time I get told that my tow truck was canceled and I’m not able to make another request for 72 hours. This company is an absolute joke when it comes to getting a tow truck. I’m not sure about there actually coverage as luckily my car hasn’t had one single covered problem. It’s had problems but not one of them was covered either.

2 years ago

Reply from Endurance

We are sorry to hear that we didn’t meet your expectations. We have very high expectations here at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com

Thank you,
- The Endurance Team

Jul. 19th, 2022

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Turbo3117

I had a great session with a very helpful customer service rep, Then I signed up an additional vehicle, everything was easy

2 years ago

Reply from Endurance

Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

- The Endurance Team

Jul. 11th, 2022

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Marcus Scott Nashville, TN

Very well with payment arrangements. And customer service is a great team. Very knowledgeable and works well with people

2 years ago

Reply from Endurance

Hi, Marcus. Thanks for taking the time to share your positive experience. We truly appreciate it!

- The Endurance Team

Jul. 11th, 2022

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Michelle Lee Round Lake, IL

No wait time and very good customer service. Very happy customer being this is my first car warranty company! I will speak very highly.

2 years ago

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Clarence Bibbs Birmingham, AL

Took my car to the Honda dealership today. They stated I needed fuel injectors and a fuel injection pipe. They gave me an estimate of $1700. Told them I have warranty with Endurance. So after having Endurance for about a year the claim is denied due to some sort of exclusion, stating the fuel injectors were clogged. I will be canceling this policy. What’s the point of paying monthly and then unable to use it when needed?

2 years ago