Endurance

The professionalism of the Rep Reggie when I called in to inquire about a claim. He was very informative.

My car needed a new transmission Endurance paid what the dealer wanted for a GM factory rebuilt transmission

The coverage provided from Endurance extended the life of my vehicle while reducing out of pocket expenses.

I haven't had any claims yet but every time I have called customer service it has been a pleasant experience.

When I wanted to upgrade my policy to cover my nav system and other electronics. They wanted me to start a new policy and begin the process all over.

I bought it twice. First time great. Second time i felt I was tricked. I thought I bought the same coverage and it was not

Simple enrollment both associates we excellent, I could tell they loved their jobs.

Lovely and live up to theyre expectations, the work was done without hassle, say no more.

It's ok, I just signed up last week, the people that signed me up were pretty amazing.

I am Still waiting for my refund after canceling my account, back in September. My payment was due on the 25th, I paid it early, (silly me) on the 20th, like I usually do. On the 22nd, I called and cancelled my coverage, I was asked to fill out a handwritten request for my money back. It is now Nov. 8, and I am Still waiting for my return. So inclosing, I would not even consider giving a rating until I receive my money back!

Very upset with this company, I did what was required 30 days and 1.000 .miles driven. I put a claim in on day 31 and they denied it claiming my problem was there beforehand and my vehicle went down on that same day. At the present time my claim is under review after I had to go off on the lady because she acted like I was lying about my vehicle and it offended me because I did nothing wrong and my vehicle ran just fine until it broke down on me. She told me that I should have put the claim in on day 32 which is ridiculous. If my vehicle broke down on day 31 what's the difference. These people are conn artists at their finest. I am stuck without a vehicle waiting on them to review and on top of that my kids have no transportation. I really put trust in this company and the screw me over. It's a sad situation

I shined up coverage on my 2011 Chevrolet Treverse. They took my down payment, and my first payment. Two weeks later my check engine lite came on. I called my repair shop, made an appointment for the next Monday am. On Sunday my Battery lite came on. I took it to shop. Told them I had Endurane Extended Warranty. They called me after a couple oh hours told me the extended warranty would not cover the repairs. I called Endurance, then informed me the had a problem with the mileage. I gave them a letter from DMV stated the mileage was not accurate on the title because the person before me it was posted on his title too. It also stated the mileage I put on the title when I purchased it. It also showed when I had the oil changed. I gave them the mileage the day I applied. The coverage was in force. But Endurance said they were giving back my money. Because they did not check car fax in the beginning. I am very upset that they did this to me. The mileage was working properly. They should have covered my repairs. I am going to talk to a Lawyer to see my options. I am sure they broke the contract and should be liable. They excepted my down payment and the first month payment making the contract valid They are causing me a lot of emotional distress. I would not recommend Endurance Warranty to anyone.

I did what was demanded of me at the start process too drive my car 1000 miles and also do 30 day wait period.well I did exactly that, I actually drove my car 1700 miles but on the second day I took my car in for oil change ,coolant service and the mechanic found a rt lower control problem that I was not aware of ,so I claimed it as I was legal to do so under my contract but it was denied due to they say it was an existing problem. So I went thru the ringer to try to get them to fix to no avail .they denied all my claims ,so beware that even if you do 30 days or drive 1000 miles they 99% chance any of your claims will be denied.they told me had it been 3 months down the road that then its possible it would of been fixed!! CAN U BELIEVE THE NONSENSE! I was totally legal yet denied.

I had the best experience with the gentleman that helped me with my payment. Soft spoken, polite and knowledgeable. Thank you so much for a great experience.

I purchased my contract in June of 2023 and reviewed my contract in it’s entirety. As I reviewed my contract, I signed it and agreed to the verbiage as it explains my coverage for my 2015 Hyundai Genesis. Also, the Endurance representative explained that powertrain is fully covered, however, wear and tear parts are not (which is understandable). Approximately three months later, I had to have my vehicle towed in due to the engine making an unusual noise and noticing the temperature of coolant rising above normal temperature. The mechanics performed a diagnostic and determined that the engine needed to be replaced and the that the head gasket had blown. Per my contract, my engine is covered as well as my gaskets and seals in conjunction with a covered part (which is my engine). The service department filed a claim with Endurance. Endurance denied the claim and advised that gasket and seals aren't covered as a stand alone issue. I spoke with an Endurance representative who stated that the service department informed them that the gasket and seals were the only issue with my vehicle (was a complete lie). I immediately contacted the service department on three way with Endurance. The service department representative stated that they informed Endurance that the engine needed to replaced and that the current engine had a blown head gasket. The service department also requested to have an Endurance claims adjuster come on-site to observe the vehicle themselves, but Endurance declined and denied the claim. I called Endurance claims department and spoke with several representatives to get a clear explanation of why my claim was denied, when my policy explained that my repairs were covered. While going over my policy with several Endurance claim's representatives they stated things that were not in policy as to why the claim was denied and wrongfully articulated the verbiage in my policy to make up reasons why my vehicle repairs weren't going to be covered. One of the claims representative (Sarah) was rude and continuously raised her voice while speaking with me. Endurance is a complete rip-off as I also had issue using their road-side towing and had to end up using my automotive insurance roadside tow service. I'm currently completing the reconsideration process. However, I will be filing this with the better business bureau and filing a complaint on the rude representative who yelled and was extremely rude and unprofessional!! I do not recommend anyone to purchase a warranty service through Endurance. Waist of time and money!!!

Noah (?) gentleman answering transfer to 'renewal team' was EXTREMELY rude and refused to transfer to CS after 3 requests. Continued stating I DID NOT know what I was doing, even after telling him I requested the cancellation. The cancellation process, requiring Notary seal and my signature, was obliviously customer initiated and I highly resented his implication. Regrettably, ended the call by hanging up as there was no other option and I was not going to argue. This has left a terribly view of the company. Carmen in CS was very understanding and helpful. I would give her High marks in Customer satisfaction as I was very aggravated. This went a long way to restoring my faith in the company.

Overall my experience has been good with Endurance. The one thing that I could have used an extra hand with was on a bent rim. Other than that you guys have been good.

We are very disappointed with the service received. I would better say the service NOT received as they denied our claim due to the many contract exclusions. There is a lot of "we repair this, IF this happens" type of scenarios. They gave the car repair company the complete run around. I was under the impression that I was receiving a particular package at sign up, only to find out we were signed up under the low-end package. I requested a copy of my contract on multiple occasions as they were to send immediately after signing up for their services. It took many calls and a few months later to receive. The car repair company even stated that they are more difficult to work with in comparison to other warranty companies. After they looked at the contract, they agreed that not much was being covered. This was a complete waste of money and time. Not to mention thousands of dollars for repairs that we must come out of pocket on.

Don’t waste your money on this company. No one knows what they are doing, a rep says 1 thing and it never gets done. They lie. I’ve told them for 3 months to remove the “auto pay” and each following month they take more money out of my account automatically. I also faxed a “cancellation form” filled out & notarized as requested on 9-8-2023. I called today & spoke to a Nicole who was absolutely wonderful, she checked the fax machine and said they never got it. So she had me take a picture of the cancellation form filled out and email it to her. She received it and was going to expedite ASAP. I told her they owed me 3 mos. Of $188,75 also.

I spoke with Kim this afternoon and had a wonderful experience. She was very knowledgeable and answered all of my questions without any hesitation .

Rather than use a sensor from the Nissan dealer Endurance ordered their own, which held the repair of my car up 6 days. In the meantime I had to rent a car which cost me extra, because they only pay for 5 days of rental, and not all of the rental is paid by Endurance. I believe this was uncalled for. I do not recommend Endurance as a good warranty company.

This is the best company to have a warranty with. Customer service is always helpful and friendly! Rodney answered all my questions today. I give him 5+ stars!

I called twice for a quote and the pricing was different the next day by a huge amount and the first agent did not apply a credit I had on the account for a few years. In the end, it all worked out and the CS manager provided excellent service.

When trying to pair my phone with the endurance app it still stated that the account was suspended and out of coverage. Confused by this situation. We have reached out and asked if the coverage was available and told were told yes. Unless we have a new contract # we are not aware of We are quite concerned about the coverage. Please explain!