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Endurance

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6.8

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Triecy Jackson Marrero, LA

There was an error with the automatic payment from my checking account, I called endurance to make them aware of it and they immediately fix the problem in addition to decrease in my monthly payment! The customer service was very understanding and empathetic to my situation.

4 years ago

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Reply from Endurance

Hello Triecy,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

Jul. 14th, 2020

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Tasinda Woods Phoenix, AZ

Okay I originally signed up with Harrison but he didn't get my information right so when I call back I spoke with the Jennifer M she really helped me out she was really really a good representative that I really appreciate her help thank you

4 years ago Edited September 14, 2021

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Reply from Endurance

Thank you for taking the time to leave a positive review!

May. 5th, 2020

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Dexter Decatur, GA

The customer service person that help me on 5/1/2020 was great. She took her time in helping me with my problem. She was not telling me what she can and can not do. She was like I’m going to help you to solve this problem.

4 years ago

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Reply from Endurance

Hello Dexter,
Thank you so much for taking the time to leave us a rating.
Customer Experience Department

May. 1st, 2020

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Cee SSBBW Roberts Fairview Heights, IL

I had to put my car in the shop the first agent denied my claim the second agent was rude and would not listen the 3rd claim agent I spoke to Emad was amazing he got my claim processed...I've been a customer with since 2017 and every problem I've had endurance didn't cover but when I had a problem with something they did cover I had to go through 3 different claim agents just to get my problem taken care of, I'm not happy about that but I am very happy with claim agent Emad again he was amazing!

4 years ago

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Reply from Endurance

Thank you very much for taking the time to leave a review. I will pass along the message to Emad. He will greatly appreciate the shout out as well.

May. 1st, 2020

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Linda Fulton Chicago, IL

I liked the security of knowing I would have help paying for a repair as my car aged. Luckily for me my car didn't need any major repairs prior to me trading it off. I will get a refund for the unused portion of my policy.

4 years ago

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Reply from Endurance

Thank you Linda for leaving a 5 star review. It is greatly appreciated and happy that you have had such a geat experience with our company.

Apr. 28th, 2020

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rjmadeit Vale, NC

I just recently started in February. I spoke with Brittany and she was awesome enough to answer some questions for me. Excellent customer service skills and phenomenal knowledge base.

4 years ago

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Reply from Endurance

Hello,
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department

Apr. 24th, 2020

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Mermaid Highland Park, MI

I'm in Tears at this very moment 😥😥😥 Endurance surprised me. I was expecting a don't care attack. But it was quite the opposite. The customer service was phenomenal warm felt. Thank You so much Mermaid

4 years ago

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Reply from Endurance

Thank you very much for taking your time to leave such a heartfelt review.

Apr. 13th, 2020

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THOMAS OTT Aliquippa, PA

I'm new to Endurance but your representative, Tabitha G, was very knowledgeable, helpful, and pleasant. Since I'm new to your product I really can't rate your quality or trustworthiness below.

4 years ago

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Reply from Endurance

Hello Thomas,
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department

Apr. 2nd, 2020

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Lisa Bohnak Springfield, MA

Had call early this afternoon about updating my new debit card I will be activated on April 3 dont remember her name off hand but she did take care of it for me ..Thanks Lisa Bohnak

4 years ago

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Reply from Endurance

Hello Lisa,
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department

Apr. 2nd, 2020

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Just Dom Richmond, VA

The Representative was polite , friendly, knowledgeable and very helpful ! She Made the call very smooth and accurate ; she also rectified my issue and assured that I received the correct feedback !

4 years ago

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Reply from Endurance

Hello,
Thank you so much for taking the time to leave us a rating.
Thanks,
Customer Experience Department

Apr. 1st, 2020

star star star star star

Marvin Thrasher Decatur, GA

The representative was very understanding my financial setback and I am truly thankful for adjusting my account. It definitely helps to be a committed client with superb service like what I received. Thank you again.

4 years ago

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Reply from Endurance

Hello Marvin,
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department

Mar. 30th, 2020

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Sharon Benjamin Chicago, IL

Very kind and patience, she answer all my questions correctly ...the best customer service knows what to say and to do.. . without trying to persuade ones just to get points. Thank you for being honest. ( Today at 10:28am )

4 years ago

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Reply from Endurance

Hello Sharon,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department

Mar. 30th, 2020

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Melody Monteiro East Liverpool, OH

My experience with is limited as I just purchased the policy and have not used it. The purchase process was simple and easy. I did have a question regarding the warranty and emailed customer service. I am still waiting for a response.

6 years ago

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David Bennett Franklin, TN

I went to the company web site for a quote on a car i just purchased. It claimed that i could get a uick on line quote. I entered all of the pertinant information and it said i would be receiving an email with a quote. I received an email without the quote and was asked to call for the quote. I received a phone call which i declined to answer. I do not like being bombarded with phone calls as soon as any interest is shown. Why can an extended coverage company not give an estimated cost via email such as standard auto insurance companies. I received three phone calls within minutes of submitting my information. Guess i'll go without an extended warranty since the only way to get a quote is to spend extended time on the phone. It also appears by other reviews that the company often refuses payment of claims claiming existing conditions on the car. Isn't this why one gets insurance, for unforseen conditions? Guess i`ll pass on this for now.

6 years ago

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Lisa Ford Boulder, CO

Mr. Eddy P, has been my main contact since I took out my service plan! He is always so friendly and happy! I appreciate great customer service and Eddy provides it every time I contact him! Great personality!

7 years ago

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Royal Harris

Scott did an awesome job explaining the questions I presented. He was very professional and confident. I enjoy good customer service as he represented your company outstandingly.

7 years ago

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Cynthia Female Clark.

i bought an EXTENDED WARRANTY PLAN never had to use it so far but its a great feeling to know if something happen to my car i'm covered .

7 months ago

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Cynthia Powell

The professionalism of the Rep Reggie when I called in to inquire about a claim. He was very informative.

7 months ago

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Francis Torrens

My car needed a new transmission Endurance paid what the dealer wanted for a GM factory rebuilt transmission

7 months ago

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Kenneth Bryant

The coverage provided from Endurance extended the life of my vehicle while reducing out of pocket expenses.

7 months ago

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Reply from Endurance

Kenneth, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for.

- The Endurance Team

Apr. 1st, 2024

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Debbie Mathis

I haven't had any claims yet but every time I have called customer service it has been a pleasant experience.

7 months ago

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Reply from Endurance

We're happy to hear that our team provided you with excellent service, Debbie. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Apr. 1st, 2024

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Mark Smith

When I wanted to upgrade my policy to cover my nav system and other electronics. They wanted me to start a new policy and begin the process all over.

7 months ago Edited April 2, 2024

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Carlos A. Perez Sugar Land, TX

I bought it twice. First time great. Second time i felt I was tricked. I thought I bought the same coverage and it was not

4 years ago

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Mitchell Vaughn Pearl, MS

Simple enrollment both associates we excellent, I could tell they loved their jobs.

4 years ago

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Reply from Endurance

Hello Mitchell,
Thank you for leaving a 5 star review. It is greatly appreciated.
-Customer Experience Department

Apr. 20th, 2020

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Verified Customer

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Sean Philadelphia, PA

Lovely and live up to theyre expectations, the work was done without hassle, say no more.

4 years ago

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Reply from Endurance

Hello Sean,
Thank you very much for taking your time to leave a review!
It is greatly appreciated.
-Customer Experience Department

Apr. 20th, 2020

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Verified Customer

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Doug Idaho Falls, ID

It's ok, I just signed up last week, the people that signed me up were pretty amazing.

6 years ago

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Jhamicia Hale

I wouldn’t recommend this warranty company to anyone. It's very clear that they are not here to fix it, just take the monthly payment. I wish I had read reviews prior to obtaining their warranty services. Once you actually need Endurance, you can’t get any assistance. I've been getting the run around from this company for two months trying to get a simple claim resolved. The representatives I've worked with so far are Jaime P and Ashley S. I've been constantly placed on hold, and given misinformation or contradictory updates while trying to get my claim approved. Endurance continuously asks me to send in documents that have already been submitted and now it seems they've resorted to countless transferred calls and increasingly long hold times just to tell me the documents I've submitted multiple times are still being reviewed. Further contributing to inconsistent information—several representatives have stated that the aforementioned documents have been approved while others have insisted denial of documentation for reasons that are either inconsistent or that have been already deemed rectified by endurance. The final update—over a week ago—was from the supervisor Ashley S. She apologized for the continued miscommunication, offered to resubmit the documentation I'd previously provided, and assured me she would reach back out. Although I have reached out to Endurance for updates, the run around is continuous and I have had no correspondence from Ashley whatsoever.

1 year ago

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Reply from Endurance

Jhamicia , we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Kevin Linden Houston, TX

Very upset with this company, I did what was required 30 days and 1.000 .miles driven. I put a claim in on day 31 and they denied it claiming my problem was there beforehand and my vehicle went down on that same day. At the present time my claim is under review after I had to go off on the lady because she acted like I was lying about my vehicle and it offended me because I did nothing wrong and my vehicle ran just fine until it broke down on me. She told me that I should have put the claim in on day 32 which is ridiculous. If my vehicle broke down on day 31 what's the difference. These people are conn artists at their finest. I am stuck without a vehicle waiting on them to review and on top of that my kids have no transportation. I really put trust in this company and the screw me over. It's a sad situation

1 year ago

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Reply from Endurance

Kevin, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your policy information so we can assist you further.

Sincerely,
The Endurance Team

Jan. 23rd, 2024

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Derwin Courtney Glen Allen, VA

I shined up coverage on my 2011 Chevrolet Treverse. They took my down payment, and my first payment. Two weeks later my check engine lite came on. I called my repair shop, made an appointment for the next Monday am. On Sunday my Battery lite came on. I took it to shop. Told them I had Endurane Extended Warranty. They called me after a couple oh hours told me the extended warranty would not cover the repairs. I called Endurance, then informed me the had a problem with the mileage. I gave them a letter from DMV stated the mileage was not accurate on the title because the person before me it was posted on his title too. It also stated the mileage I put on the title when I purchased it. It also showed when I had the oil changed. I gave them the mileage the day I applied. The coverage was in force. But Endurance said they were giving back my money. Because they did not check car fax in the beginning. I am very upset that they did this to me. The mileage was working properly. They should have covered my repairs. I am going to talk to a Lawyer to see my options. I am sure they broke the contract and should be liable. They excepted my down payment and the first month payment making the contract valid They are causing me a lot of emotional distress. I would not recommend Endurance Warranty to anyone.

1 year ago

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Reply from Endurance

Derwin, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Kiko

I did what was demanded of me at the start process too drive my car 1000 miles and also do 30 day wait period.well I did exactly that, I actually drove my car 1700 miles but on the second day I took my car in for oil change ,coolant service and the mechanic found a rt lower control problem that I was not aware of ,so I claimed it as I was legal to do so under my contract but it was denied due to they say it was an existing problem. So I went thru the ringer to try to get them to fix to no avail .they denied all my claims ,so beware that even if you do 30 days or drive 1000 miles they 99% chance any of your claims will be denied.they told me had it been 3 months down the road that then its possible it would of been fixed!! CAN U BELIEVE THE NONSENSE! I was totally legal yet denied.

1 year ago

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Reply from Endurance

Kiko, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.

Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Mary Willams Dallas, TX

I had the best experience with the gentleman that helped me with my payment. Soft spoken, polite and knowledgeable. Thank you so much for a great experience.

1 year ago

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Reply from Endurance

Hi, Mary. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any further questions.

- The Endurance Team

Jan. 23rd, 2024

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Brian Ausgood Fort White, FL

I purchased my contract in June of 2023 and reviewed my contract in it’s entirety. As I reviewed my contract, I signed it and agreed to the verbiage as it explains my coverage for my 2015 Hyundai Genesis. Also, the Endurance representative explained that powertrain is fully covered, however, wear and tear parts are not (which is understandable). Approximately three months later, I had to have my vehicle towed in due to the engine making an unusual noise and noticing the temperature of coolant rising above normal temperature. The mechanics performed a diagnostic and determined that the engine needed to be replaced and the that the head gasket had blown. Per my contract, my engine is covered as well as my gaskets and seals in conjunction with a covered part (which is my engine). The service department filed a claim with Endurance. Endurance denied the claim and advised that gasket and seals aren't covered as a stand alone issue. I spoke with an Endurance representative who stated that the service department informed them that the gasket and seals were the only issue with my vehicle (was a complete lie). I immediately contacted the service department on three way with Endurance. The service department representative stated that they informed Endurance that the engine needed to replaced and that the current engine had a blown head gasket. The service department also requested to have an Endurance claims adjuster come on-site to observe the vehicle themselves, but Endurance declined and denied the claim. I called Endurance claims department and spoke with several representatives to get a clear explanation of why my claim was denied, when my policy explained that my repairs were covered. While going over my policy with several Endurance claim's representatives they stated things that were not in policy as to why the claim was denied and wrongfully articulated the verbiage in my policy to make up reasons why my vehicle repairs weren't going to be covered. One of the claims representative (Sarah) was rude and continuously raised her voice while speaking with me. Endurance is a complete rip-off as I also had issue using their road-side towing and had to end up using my automotive insurance roadside tow service. I'm currently completing the reconsideration process. However, I will be filing this with the better business bureau and filing a complaint on the rude representative who yelled and was extremely rude and unprofessional!! I do not recommend anyone to purchase a warranty service through Endurance. Waist of time and money!!!

1 year ago

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Reply from Endurance

Brian, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Jerry Montgomery, IL

Spoke to Rodney today and he provided excellent customer service. Great guy. I spoke to other staff members today and they were also helpful today as well.

1 year ago

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Reply from Endurance

We're happy to hear that our team provided you with excellent service, Jerry. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jan. 23rd, 2024

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B G Porter Cincinnati, OH

Noah (?) gentleman answering transfer to 'renewal team' was EXTREMELY rude and refused to transfer to CS after 3 requests. Continued stating I DID NOT know what I was doing, even after telling him I requested the cancellation. The cancellation process, requiring Notary seal and my signature, was obliviously customer initiated and I highly resented his implication. Regrettably, ended the call by hanging up as there was no other option and I was not going to argue. This has left a terribly view of the company. Carmen in CS was very understanding and helpful. I would give her High marks in Customer satisfaction as I was very aggravated. This went a long way to restoring my faith in the company.

1 year ago

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Reply from Endurance

B G, we're sorry to hear about your negative experience. We have very high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.

Thank you,
The Endurance Team

Feb. 14th, 2024

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Walt Dallas, TX

Overall my experience has been good with Endurance. The one thing that I could have used an extra hand with was on a bent rim. Other than that you guys have been good.

1 year ago

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Reply from Endurance

Hi, Walt. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

- The Endurance Team

Apr. 1st, 2024

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Leah Billingsley Winston-Salem, NC

We are very disappointed with the service received. I would better say the service NOT received as they denied our claim due to the many contract exclusions. There is a lot of "we repair this, IF this happens" type of scenarios. They gave the car repair company the complete run around. I was under the impression that I was receiving a particular package at sign up, only to find out we were signed up under the low-end package. I requested a copy of my contract on multiple occasions as they were to send immediately after signing up for their services. It took many calls and a few months later to receive. The car repair company even stated that they are more difficult to work with in comparison to other warranty companies. After they looked at the contract, they agreed that not much was being covered. This was a complete waste of money and time. Not to mention thousands of dollars for repairs that we must come out of pocket on.

1 year ago

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Sad this didn’t work out

I’m am rating Ashley customer service separately from the company. Ashley is very helpful and getting answers for the customers. Up beat and friendly

1 year ago

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Tony Bellenger

Shi'wone is the absolute best representative we've ever had the pleasure of dealing with at any company period. Kudos to Shi'wone and Endurance! Tony Bellenger 9/15/2023

1 year ago

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Joanne Domonkos Cape Coral, FL

Don’t waste your money on this company. No one knows what they are doing, a rep says 1 thing and it never gets done. They lie. I’ve told them for 3 months to remove the “auto pay” and each following month they take more money out of my account automatically. I also faxed a “cancellation form” filled out & notarized as requested on 9-8-2023. I called today & spoke to a Nicole who was absolutely wonderful, she checked the fax machine and said they never got it. So she had me take a picture of the cancellation form filled out and email it to her. She received it and was going to expedite ASAP. I told her they owed me 3 mos. Of $188,75 also.

1 year ago

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Johnny Ray Smith Ville Platte, LA

Ms Tiffany B was the rep she was professional. Honest explained many things not Previously explained. Great experience. The others need a little training from Ms Tiffany

1 year ago Edited October 2, 2023

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Stormy C Mechanicsburg, PA

I spoke with Kim this afternoon and had a wonderful experience. She was very knowledgeable and answered all of my questions without any hesitation .

1 year ago

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Anne B Buyalos Henrico, VA

Rather than use a sensor from the Nissan dealer Endurance ordered their own, which held the repair of my car up 6 days. In the meantime I had to rent a car which cost me extra, because they only pay for 5 days of rental, and not all of the rental is paid by Endurance. I believe this was uncalled for. I do not recommend Endurance as a good warranty company.

1 year ago

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Suzette Dewey Indianapolis, IN

This is the best company to have a warranty with. Customer service is always helpful and friendly! Rodney answered all my questions today. I give him 5+ stars!

1 year ago

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Carmen Enos Charleston, WV

I signed on because of friends telling me how good and reliable you are. it was fast and user friendly. I have not had to use it yet, but I know I'm covered if needed.

1 year ago

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Joe Etwara West Milford, NJ

I called twice for a quote and the pricing was different the next day by a huge amount and the first agent did not apply a credit I had on the account for a few years. In the end, it all worked out and the CS manager provided excellent service.

1 year ago

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Alaaldin Saleem Milwaukee, WI

Thank you very much for helping me out explaining everything. You are the best. Thank you for your patience and your advice. Always recommend it is Pearson.

1 year ago

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Leonard Krauss Fort Wayne, IN

When trying to pair my phone with the endurance app it still stated that the account was suspended and out of coverage. Confused by this situation. We have reached out and asked if the coverage was available and told were told yes. Unless we have a new contract # we are not aware of We are quite concerned about the coverage. Please explain!

1 year ago

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Reply from Endurance

Hi, Leonard. We're sorry to hear you're having trouble with the Endurance app. When time allows, please email us at feedback@endurancedirect.com and our team will be more than happy to investigate things further and make things right!

Thank you,
- The Endurance Team

Jul. 18th, 2023

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Mindy Clarke Tacoma, WA

I only rated 1 star so this would get posted. This is the worst company ever for extended warranty. We need our 2017 truck repaired and it was $10,000.00 because it had carbon build up in the engine. Now, we were told by Endurance that they would not pay anything on our claim as carbon build up is our problem and not overed under the warranty. I asked why is it not covered and they stated that we need to do carbon maintenance each year. I have never heard of that. I have heard of oil changes, tunes ups, coolant maintenance, replacing breaks, replacing tires, and all the basic maintenance but never had I heard of carbon maintenance. I felt that is something they should have addressed when we signed up for the extended warranty warranty. Needless to say we wasted money for a few years and ended up dropping them as we were being ripped off. I suggest never going with them!!!

1 year ago

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Reply from Endurance

Hi, Mindy. We’re sorry to see that you had a less-than-satisfactory experience.
We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.

When time allows, please send us an email at feedback@endurancedirect.com.

Thank you,
The Endurance Team

Jul. 18th, 2023

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Andy S Milwaukee, WI

Been paying for their extended warranty for 2 years and as soon as I needed a real major repair on my SUV and my dealer called for authorization , first the dealer was hung up on, then when I called to ask what was wrong, they wouldn't tell me how much $$ would be reimbursed saying they could only tell a repair shop, then they created all kinds of hoops for the dealer to jump through asking for photos as proof and then denied a $1100.00 repair job anyway because the shop didn't get prior authorization. The CSR said "well your repair shop should have kept calling us back even if they got hung up on". Said they would tell me the same thing if I submitted the bill after, I wouldn't get reimbursed a penny because I didn't get it authorized (even though my dealer and I called 2 days in a row trying to get authorization). All extended warranty companies are sleazy, I read so many bad reviews on other companies I thought this company would be different, they're not. Their business model is just like any other "insurance" company: take in as much money as they can and then deny as many claims as they can for whatever reason. Thats how they make money and stay in business. This one's method is apparently to keep repair shops on hold for long periods of time or hang up on them or disconnect them so they can't get a claim authorized in the first place. A VERY unhappy paying customer

1 year ago

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Reply from Endurance

‍Hello Andy, we would like to apologize for your recent experience.

We pride ourselves on our customer experience and the high-quality standards we maintain and would like to make things right. Please send an email to feedback@endurancedirect.com with details about your experience and policy information, and we will be in touch.

Thank you,
- The Endurance Team

Jul. 18th, 2023

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Jennifer Pi Tampa, FL

Candice was so pleasant very helpful in my experience overall with endurance has been amazing in my short time of being with you guys I recommend you all to everyone I know

1 year ago

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Reply from Endurance

Hi, Jennifer. Thank you for recommending us in your review! We’re glad we made your experience with us a great one.

- The Endurance Team

Jul. 18th, 2023