Endurance

After nearly three years of paying for Endurance coverage on our 2006 Econoline, our repair claim was denied, due to a "mileage discrepancy". It turns out that the dealer used the mileage from when THEY bought the vehicle at auction on our purchase agreement (which the salesperson told my wife was OK to use), but listed it on CARFAX at about 150 miles higher. Whichever number was used, we far exceeded the Endurance one month/1000 mile waiting period, before repairs would be covered. Endurance offered to correct the discrepancy, but would not cover the currently needed repair, and would require ANOTHER one month/1000 mile waiting period before coverage would begin. They also say that cancelling the policy will result in a "pro-rated" refund. What needs to be "pro-rated" from a total lack of coverage is beyond my comprehension. My calls to customer service to talk to a manage have been met with horrendous hold pauses, and no manager ever returned my calls. Their customer service SUCKS!

I have had Endurance coverage for several years, and until recently have not needed to use it. My AC Evaporator failed several weeks ago and I sent my vehicle to Dodge dealership for AC repairs as well as other non covered maintenance. My coverage contract listed the AC system as a covered item, and the claim for coverage of the Evaporator (by part number) that was submitted by the dealership came back from Endurance as a "covered item" which would be covered under my warranty. Days later, an inspector went to the dealership and determined that the evaporator failure was due to "normal wear and tear" and would not be covered. I called the claims department this morning and questioned them about the denial. The claims person stated that "normal wear and tear" was NOT covered and added that another reason for denial was that MY TRUCK HAD TIRES ON IT THAT WERE ONE SIZE LARGER THAN WHAT IT WAS MANUFACTORED WITH!!...based on their denial reasoning, there is NOTHING on my truck that is covered under warranty. NOTE: I bought my truck used and it has the same size tires on it as when I purchased it. Several thousands of dollars in warranty coverage that is WORTHLESS! Don't EVER buy into an Endurance warranty coverage plan expecting to have coverage...put the money you would spend on a policy into a separate savings account...you will end up money ahead.

The representative were easy to talk to and made me feel that they were concerned about my issues and worked to get the people I needed to speak with with to resolve my problems they have been great

I was trying to get clarification on my coverage. The lady was really nice and very helpful. 😊😊. I appreciated her help with dumb questions and her knowledge 😊

The coverages are ok, but the customer service department bent over backwards to help once I said I would cancel. They really listened to my needs and helped make the best of the situation.

Terrible experience with Endurance. They not only take 72 hours to have their technician come out to evaluate your actually needs the service, but they do not cover a rental car during those 3 days that your car is sitting at the service center waiting on them before service can even begin. But that’s not the worst part. Once I filed a claim, they simply canceled my policy outright, thus denying the claim leaving me with an outrageous service bill. This company is terrible. I waited on hold 6 times for over an hour. They were sure pushy to get my money and get me into a policy but then they do everything they can to deny a claim, to extent of even canceling the policy. Do not waste your time with endurance. Find someone else for your auto warranty. I wish I would have never gone forward with them due to the money they cost me, not too mention the headache and frustration they have caused.

The representative I spoke with, Olivia, was very helpful and professional. It is great dealing with individuals like her. My issue was resolved quickly and positively.

I called to find out if the calls I was receiving were legitimate. I was assured that endurance was not pestering me. Rodney was very polite and reassuring.

Rebecca’s professional attitude was spot on. Everything she did was great . If all you customer service personnel carry them selves like Rebecca then you have a great team.

I did a lot of research to find a company and part of that research was making more than one call to customer service. I’ve continually had good communication with them.

The hospitality is awesome I have nothing bad to say! I recommend everyone to give them a chance at protecting there coverage on there exceeded warranties!!

They were very patient with me and went over my warrantee / policy with me at my pace. I asked a lot of questions and they were able to answer all of them.

My experience was as great with Tabitha G that handle my issues , but I had a bad issue with the representative that I talked to before her , he was very rude

Do not buy!!!! It is a total scam and by far the worst auto warranty I have ever had. I bought this for the peace of mind to know that my car is covered. I had a head gasket go out and the claim was denied. "Due to a lack of oil changes" which is total **. Oil changes have nothing to do with a head gasket. Even the repair shop is angry and scratching their head. I have been without a car for almost a month. They will do and say anything to not pay out. Yet they sure take the money right out of my account every month. Regardless of how easy they make it seem in their commercials and advertising on their website...don't fall for this scam. Pick a different company. Save yourself the trouble. My last auto warranty experience was nothing like this. This has been nothing but a headache. They are rude and treat you like absolute garbage. Run far far away from this pathetic excuse of a company.

Need a zero star rating. DO NOT waste your money on this. They will tell you that brakes AND rotors are covered, when in reality they are not!! I took my SUV in for brakes and rotors plus a steering issue and a check engine light. The check engine light was covered by GM (thank goodness), but Endurance will not cover the steering gear for my power steering. Was told it was "just a noise and not mechanical". So I guess I have to wait until my steering goes out and I either hit another car or a tree before they will fix it. They will not fix my brakes and rotor because it's "not mechanical, it's maintainance", but will give me a $140 credit to fix just the brakes, not the rotors (even though one of them is warped). This company is bogus and I now regret ever signing up. So I now have to pay for another month before it will be cancelled. FYI - to those that are just getting started with Endurance and haven't filed a claim, please pray you never have to as they will fight tooth and nail to NOT pay anything out. You will be changing those 5-star ratings to 1-star.

My engine went out in my car and Endurance denied the claim. I ask to why they denied the claim they gave me a bogus excuse said I miss an oil change. I didn't get my oil change once it was during the Pandemic because I wasn't driving the car. After all, I and my husband were on furlough for three months. So my car was at the repair for 2 months. Sad to say they still haven't fixed my car. They try to only take care of the parts only and suggest that I cover the labor. They are a joke I'm in the process of suing them. They're so used to people giving in or giving up but I'm not a pay too much money for my warranty. Besides, I know it's going to cost me to take them to court but it will be worth it. I lost so much money paying for rental cars and still paying for a car that's not working. How can someone take advantage of a person.

The young lady was very helpful with answering my questions and was very polite I would love to talk with her again she was very helpful thank you bruenay sorry if I spelt it wrong

Submitted my car info to get a quote to cover my Corvette and the experience with the sales representative was extremely poor. I interact with salespeople on a regular basis and I must day the person I spoke to on the phone was the pushiest, most aggressive salesperson I've ever spoke to. When I asked questions about the policy and expressed concern that a certain component might cause future issue, the salesperson became very defensive. I tried to end the call cordially, thanking the salesperson for the quote and telling her I'd like to compare options before making a decision, she would not take 'no' for an answer. After a few attempts to end the call cordially I finally just had to hang up. I'm not giving a penny to this shady company.

I am going to leave this review on every site I can to ensure someone else does not waste their time with this company. This is a horrible company. I have three cars with them which I am now canceling. They don't make the process easy. I thought I had canceled one a month ago but was told today I was supposed to fill out some paperwork that I never received to complete the cancellation. So, all the problems started from the Get GO. They stated we would receive vouchers that we could use to purchase things, which was a lie, they are just coupons, which I should of know at that point they were liars. Then I needed an oil change, getting the oil changed was not an easy process and the company changing the oil had to be on hold forever, so we decided to sit on hold with them while we waited to get an oil change, the employee and Endurance said if we sent in a signed receipt they would refund us the money, but then after we paid for it and tried to send it in they originally told us that is not how you do it, but they would refund the money this time. Not how you do it, this is what your employee told us. Anyways, next, I had issues with my Van which was a nightmare to get shorted and then the repair shop and to call multiple times and be on hold forever before it got fixed. Then when I needed a second car to be fixed the repair company again had to be on hold forever and didn't have time to keep waiting for help that we ended up just having to pay for the vehicle. Then I called to short out the fact that I still have not received my refund on the oil change and the issue with the other car and their hold time, to be told my truck was never canceled, that I had to fill out paperwork that I never received and was never told about. Then I was rudely spoken to by the employee and have decided to cancel all my vehicles now. A horrible, place would never recommend.

READ THE SMALL PRINT... Purchased a 36 month policy for my 2013 Porsche Cayenne GTS in October of 2018. Fortunately, I only put 20K on the car over the past two years and the vehicle was relatively reliable during it's ownership, filing only one $900 claim less the $100 deductible. I recently purchased a new car, that has a full factory warranty. I contacted Endurance to cancel my contract, and file for a refund for the remaining 11 months in premiums or approx $1100. Much to my surprise, I was told that my single clam of $900 would be deducted from the remaining balance, resulting in a refund of less than $100. The Endurance CSR offered to apply my balance to another car, but that would require signing a new 4 year agreement. To add insult to injury, to cancel my policy I have to fill out a "paper form" (that they would email) have it notarized, and fax it back. Not very user friendly and seems rather antiquated in 2021. If you are planning on trading your car before the end of the term of your policy and God forbid file a clam, don't expect much of a refund for the unused amount. All being said, the pro-rated cost of my 36 month $4200 policy in now over $6000. Safe to say, that I won't be doing business with Endurance again.

The cost is much lower as compared to other warranty companies I have researched. Also the phone representatives are very professional and don't pester or pressure you th sign up.

Max was very patient listing to and answering all our questions. If all service calls were this patient and nice as Max, there would be a much better world all around.

They use the term “normal wear and tear” to deny claims! My warranty has been paid in full for a year. I have until March of 2021 or 166000 miles. My truck has 146k and the transmission went. I called a filed a claim in wich they assured me that transmissions are covered. I asked them if there were any reasons why it wouldn’t be covered and they said yes... neglect. GREAT! I have been religious with oil changes as well as fluid checks, wheel rotations, lubes, etc. the adjuster inspected it twice and said that it was a covered failure. GREAT! As soon as it gets back to whoever is in charge DENIED! Both of my mechanics were shocked and appalled because they deal with warranty companies and my situation was a typical scenario that was covered by other 3rd party warranty companies. The reason for denial was NORMAL WEAR” the manufacturer calls for transmission service at 150k and it failed at 146k. I appealed and they wouldn’t budge. I have filled out cancellation forms and I’m not interested in a pro rated amount I want my $2968 refunded because it is paid in full and they’ve done nothing to warrant a partial refund. If this is done I’m willing to quietly part ways but if not... stay tuned Edward Iannucci Edit Delete Share

The young men’s were very professional explained everything to me to the point where I could understand it I’m very happy I decided to use your company

Endurance warranty company is a scam! Do not purchase! I got the warranty 8/28/19. I’ve had 2 expensive repairs done on my 2017 Chevy Malibu that the claims were denied. The sales person told me it was bumper to bumper coverage excluding wear and tear. I was told later this is a component listed plan and the parts submitted for claims weren’t listed. They list general engine parts and you’d have to be a mechanic to understand the components! So I pay them thousands of dollars for piece of mind but end up spending more out of pocket on repairs with no piece of mind! I can’t believe they can get away with this! They are crooks!

Oh. My. God. I would never ever EVER buy from these people. My husband has been getting the hard sell for days. Today I had the misfortune of answering the salesman's call. He was classically rude and condescending. He continually talked over me, belittled all my reasons for not committing to buy, badmouthed competitors' products, scolded me I was making a mistake... and on and on and on. I kept repeating, "I'm not interested, thank you" while he talked over me and down to me without so much as taking a breath. Stereotypical hard sell tactics, with zero respect for the customer. I finally repeated, "I'm hanging up now" about a dozen times, while he continued yammering away. Holey moley. I have no idea whether the warranty is any good or not, but I can only imagine what a nightmare it would be trying to deal with these people. No thank you!

I just Signed up and they were very nice and quick with response to each question which made me feel comfortable in buying coverage from them. Knowledge.

Poor Customer Experience, the service offered is not at all as advertised. I'm yet to find justification on this monthly expense. Doubts arise as to the company's willingness to honor the arrangement. First off an individual has to file a claim based on policy. Filing a claim is tedious and uncomfortable situation. Your claim is often rejected right there is store with by the shop operator that on the with the company only stating that the your company say it does cover that. The company's phone lines don't open to the customer till after 11am eastern time. The customer elite services are a joke and can't be accessed. This service is supposed to offer a customer up $5000 in financing to cover repairs the warranty doesn't cover. Instead of a customer as to hear from a store attendant the company doesn't cover. When requested by telephone the customer is email a link where their apply a a loan.

Very impressed with the whole experience of purchasing an extended warranty on my 2013 Hyundai Equus. Makes me feel great about keeping my car another 5 years.

Very polite did not ask many questions,answered my husband question dud not rush then offered to send additonal contract info if we did not have available..thank you

Brittany was very helpful today! She was very understanding and easy to talk to! If I could request her every time I called that would be great! Seriously!!!

I can tell you after my first service. I have not had to use yet but my experience with the reps who receive my monthly payments have been Courteous.

Everyone I have dealt with has been not only professional - but kind. from Sales = Jose Mr. W and today = Ryan Thank you !

SCAM!SCAM!SCAM! DO NOT PURCHASE FROM THIS COMPANY WILL NOT APPROVE YOUR CLAIMS AND TRY TO OFFER FINANCING AFTER YOU'VE BEEN PAYING YOUR POLICY!!!!! So last year May I purchased a policy from this company and was told anything that makes my car not work properly as far as my engine, transmission, turbo and etc. would be covered. Fast forward to the 11th month of my policy my turbo is giving me problem. I called Endurance twice before filling a claim and spoke to two different representative which both stated that my turbo is covered under my plan. Since I found out it is covered I proceed to filling a claim. I took my car to VW b/c I have a 2009 VW passat. The guy that inspect my car stated the reason for my turbo not working properly is because the waste gate actuator which is also a part of the turbo is spacing which is causing my turbo to not receive the amount of boost it needs to work properly. Now my contract states under listed components covered that the Turbocharger/Supercharger housing and all internal lubricated parts. Housing is only covered if damaged by Breakdown of a Covered Part. I spoke to several representatives of Endurance which all calls are recorded and all stated that housing is defined as the part that holds theTurbo. Now the part of my turbo that is messed up is a part of housing. However, my claim was still denied. Moving forward to the part of my contract that states what is not covered and nowhere in the not covered section does it state that part specifically. And going through the contract, the parts that are in the not covered section are parts you can purchase separately. The contract is unconscionable b/c the terms are only in favor of the company. My turbo is one piece, I CANNOT purchase the waste gate actuator without getting the entire Turbo itself. My problem that I am having is that sales representative, Quincy, from Endurance told me that the waste gate actuator is covered under my policy b/c it is a part of the housing. Now, William a Supervisor stated although the waste gate actuator is a part of the housing it is not covered. I have the Secure Plus coverage which from my understanding is a listed components contract meaning all the components covered within the contract will be listed. The waste gate actuator which is a part of the Turbo is not listed a a covered or not covered part. And there's a discrepancy somewhere there. Also, on my invoice from VW it does not state that the waste gate actuator is the problem. It states "ran GFF had fault for Turbo", Endurance states their inspection states otherwise. I asked for a copy of their inspection and was told it for internal purposes only. Then, William, the floor manager, tried to offer me my money back that I paid for my contract but I do not want my money back I want Endurance to abide by their contract. I would like for my Turbo to be fixed because it stated that it is covered under my contract. I'm hoping to get this matter fix and will take it as far as it needs to go to have it fix!

I was very pleased with the Customer Service at Endurance. Both Wanda H and Joe K. They make a good team! I will be recommending Endurance to all our friends.