Name: Endurance
Rating: 4.2

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Diane GEORGES Miami, FL

Ms. V called today even before I was able to call concerning some questions I have concerning a payment and the types of services that are provided. The young lady was extremely polite, courteous and very helpful. She eased my mind considering the fact that car problems can be very stressful and costly. The young lady did an exceptionally well job! 😊💯🏅

3 years ago

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David Boyett Apopka, FL

This morning I called to get clarification on my warranty coverage for a used vehicle I purchased in September and purchased my Endurance warranty in November 2021. I was concerned that if any issues came up that they would be considered preexisting. I was told that as long as nothing was done before the 30 day and 1000 mile waiting period, that my warranty would in fact cover any repairs as long as I followed the required guidelines. This was awesome assistance and made me feel at ease.

3 years ago

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Steven Fiorica Howell Township, NJ

I had a small issue on a transfer, it was taking a long time to resolve until a customer service agent named Tanya became involved. Let me just say this Tanya is great!! She is the definition of customer service, she took the time to research the issue went to the proper departments on her end and completely explained the issue and resolved it. Tanya is caring understanding and extremely thorough. Tanya is a very valuable asset and this company and should be recognized for her outstanding skills.

3 years ago

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Mattie Harris Detroit, MI

The person that I spoke with today was very helpful. His name was Mr. Rodney R. He was a good listener and was very knowledgeable about the services being offered at your establishment. He was fast and a good listener. Thank you Mr. R for having above excellent customer service skills. People always have something negative to report, but it is about time that someone asked me for my positive opinion.

3 years ago

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Joseph R Montgomery Phoenix, AZ

The customer service agent MS. Maiya W was really exceptional she not only helped me make a payment she fixed my autopay and sent me another copy of the contract. She explained some special features of the account that I was not aware of and she explained the "elite" club benefits that are not shown on any of the Endurance marketing material that I downloaded. She was extremely personable and remembered to thank me for my service. This is a valuable customer service agent and you should do your best to keep her. V/R J. R. M.

3 years ago

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April DeAngelis Cape Coral, FL

If I could give 10 stars for Gladiz F whom I just spoke to today in the claims Department I would, she was pleasant, informative, helpful and extremely compassionate. If everyone treated customers like she does, Endurance would have a lot more customers referring your company to friends. A used car I bought has been an absolute nightmare but fortunately with the higher line service contract I bought, Endurance has paid for everything up to this point. The claims process has not been seamless but part of that issue is because it is a vehicle that costs more to fix so Endurance has sent out a contracted claims inspectors for each repair because each claim was over $1500. Between the diagnostic, the claim submission, the claim inspector, and the claims reviewer internally at Endurance, you could be without your vehicle for a while without actually having rental car coverage started or your vehicle being worked on. But at the end of the day, I will take the aggravation over having to pay all of it out of pocket. My suggestion before you but a contract is read the limit of liability max payout and read line for line what your contract will cover and it's exclusions. Level 4 is well worth it.

3 years ago

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Wolf Ridge Sports Gainesville, TX

This policy is so all-encompassing that I purchased it for my daughter. I have received excellent service and would highly recommend it to anyone on a budget with an older car. Cars that today are exceeding their original factory warranty have incredibly complicated and expensive repairs that can ruin a normal person's budget. One repair could possibly cost more than this entire policy. And since it is paid on an affordable monthly term you can remain comfortably within your budget.

3 years ago

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Lucy Council Bluffs, IA

Let’s just say that if there were a parking lot full of vehicles and only one was chosen to have something go wrong with it, mine would be the chosen one. This is not just in regards to my present truck. This has been a “blessing” for me throughout my entire driving career. It’s why I became an Endurance customer years ago and why I am still one today.

4 years ago

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Larry Johnson The Dalles, OR

Calling customer support can be such a different experience depending on where you are calling. Calling customer support at Endurance has been a consistent positive experience for me each time. I have either lucked out or they train their people very well. It’s hard to believe I could have lucked out each time throughout my years of their service.

4 years ago

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Terry North Charleston, SC

So when I was advised to “buy” a car warranty the word that stood out to me was “buy” meaning me spending money. That word never really makes me happy but when I took the advice and acquired a warranty from Endurance rather than spending money what actually ended up standing out to me was the savings I realized when my car decided to misbehave.

4 years ago

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Charles Milan Sugar Land, TX

Vernetta G was very very helpful. She tried and tried to help me in a bad situation. You see, I thought I had coverage (high tech) on the radio and back up camera but I do not. This is a new policy. I do not want to add another 1000 miles to the vehicle and do not want to not have coverage on the vehicle. But Vernetta gave m a great quote for a new policy with high tech coverage that I will have to decline. Endurance can’t help because I was 21 days past the time of enrollment to make changes. I tried. Vernetta also tried.

4 years ago

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John Jackson Winston-Salem, NC

I had a good experience with endurance today because I called for the transcript of everything that I am entitled to and she sent it right to me. Now I understand how to go about getting my repairs done and and everything about my automobile that needs to be taken care of in due time. I learned that Procedure is everything if you want it done right, you must be aware of the rules and regulations.

4 years ago

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Richard J. Costa ,

I am a new customer and after speaking to the person who called me back , Amela , I am sure that I made the right decision. I am a 75 year old retired person that worked in sales since 1969 and I was so impressed with this young lady . I have had several policies over the years but nothing that comes even close to payment , and coverage that I was offered. Hope that I never need them , however , I KNOW that they will be there for us . Richard and Joyce Costa

4 years ago

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Patti Ellis , SC

My experience today with Chelsea from Endurance was great! My computer had deleted my email from Endurance with my contract. I called Endurance and figured I would be on hold forever. However, I was connected to her in less than 1 minute!! She was super nice on the phone and immediately put my fears to rest when she told me she could email me a copy of my contract right away. She also sent me directions on how to access my digital rewards. She was the best thing to happen to me today! Endurance has an amazing employee in Chelsea.

5 years ago

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Cynthia Reardon Wilmington, NC

I highly recommend Endurance, both for their services and actual human contact. The gentlemen I have spoken with at Endurance have been extremely helpful. I was on a call today with account manager, Veshy, and he was incredible! During this time I have experienced shortness in the voices of Customer Service agents elsewhere. Veshy did everything he could to assist me with a very pleasant voice and attitude! Thank you Endurance and Veshy for such a pleasant experience!

5 years ago

Reply from Endurance

Hello Cynthia,
Thank you very much for taking the time to leave a review for our company as well as one of our representatives!
I will pass the message along and I know he will greatly appreciate it.
-Customer Experience Department

May. 12th, 2020

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Arjun Mittra Silver Spring, MD

I purchased an Endurance "Supreme" coverage policy soon after I bought my used BMW 3 series, and factored the cost of the coverage into the price I paid for the used car. My Endurance policy has now ended after 5 years and I can say it is the best decision I made to look after my car and worth every penny. Especially since BMW repairs can be expensive. Endurance covered every repair that needed to be performed over the last 5 years and provided a rental car when I needed it. Very professional with excellent customer service. I highly recommend them.

5 years ago

Reply from Endurance

Hello Arjun,
Thank you very much for taking the time out to leave such an amazing review for our company.
We greatly appreciate you being a customer of ours and having an all around great experience.

May. 11th, 2020

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JP in Oregon West Linn, OR

This company has been fantastic..this is a real review, I have had endurance for over two years now and even my Merc dealer says they are great to work with. They do have the best prices and coverage I have come across and they honor their contracts. I have no doubt in my mind all my continuing extended service contracts will be with Endurance. And for those questioning, they have paid more than I did for the coverage...this tells me they are a great company because they take care of their clients...choose wisely. JPC

5 years ago

Reply from Endurance

Thank you very much for taking the time to leave such a great review for our company. Look forward to working with you for the remainder of your policy!

May. 1st, 2020

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Breadlady7 Omaha, NE

RE: New Customer VERNETTA went above excellency to retain a new customer. She has great knowledge of your product and highly skilled in negotiating the best options. Vernetta is very hospitable extremely determined to please. This employee should be commended for representing every positive aspect your company has to offer. Thank you for employing her. Sheila Boatman

5 years ago

Reply from Endurance

Hello,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Apr. 14th, 2020

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Thomas

I couldn't have asked for better service… I had an issue that needed resolving on an urgent basis, and not only was the issue resolved to my satisfaction, I got a call back confirming that I was satisfied! The initial sale or price may be really important to some people, but the service and the follow up when needed, is what gets My business ... :-)

8 years ago

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Shy. William Brown

My experience with the company is outstanding. Nicole demonstrate a highly exceptionable Standard on handling all of my conversations and handling my case perfectly. Nicole goes above and beyond the standard of the company policies to ensure her clients are well taken care of. Thank you Nicole for being that person for this company and making this company a successful company. I will recommend others to come to this company just for the way Nicole handle my case. Thanks Sgt. William Brown

8 years ago

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Patricia Ham Minooka, IL

Scott was so very helpful and courteous and made me feel much better about extending my payment out by a month. There was the initial fee of $100 entered into my checking account and he is refunding that back to me due to no sufficient funds in my account. Thank you so much and I will be calling Scott back again and I will let people know how great a company you are.

8 years ago

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Patricia Theros

Joe was very respectful to me the entire conversation. Since I was canceling I did not think the call would be as pleasant as it was. Once I was able to explain that we had purchased a warranty when we purchased our car so we had double coverage as I thought this was a renewal of our warranty we purchased. He told me he could take care of canceling, stopping the payments and would give me a confirmation number. It was a very pleasant experience. I appreciate his customer service skills.

8 years ago

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Verified Customer

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Jason

I went a whole month without my car because endurance took forever to approve the repairs which was only to change a thermostat. The job only took 2 days to complete but for some reason endurance has an extremely slow process. My car is leases so basically I paid for a full month and didn't get to use the vehicle not to mention I also had to pay the deductible and to top it off they will only reimburse me for 2 days worth of a rental that I had for a week. What a waste of money.

5 years ago

Reply from Endurance

Hello,
We do apologize for you not receiving the best experience with our company.
We are unable to locate you in the system without further identifying information. We would urge you to please reach out to us so we can try to address your concerns and provide further assistance.
Please call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Oct. 2nd, 2020

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Verified Customer

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M.C. Griffin

because they first lied about the money we owed... .then turn around and took out $ 167.00 Unexpectedly without notification and without authorization so when I contacted the company the man there was sair and gave us the return part of what we overpaid

5 years ago Edited January 10, 2024

Reply from Endurance

We do apologize for you not receiving the best experience with our company.
We are unable to locate you in the system without further identifying information. We would urge you to please reach out to us so we can try to address your concerns and provide further assistance.
Please call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Sep. 24th, 2020

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Verified Customer

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Stephen Centore Sr Franklin Square, NY

I just used roadside assistance so far , but it was ordeal with that part . But it was bc no one at endurance told me that there a product code and a "letter" so I had to wait till the next day . But if endurance is like this with repair of thier part of contract , then I will cancel in a minute .

5 years ago

Reply from Endurance

Hello Stephen, We are sorry that you had such a negative experience with our company. I will have a representative reach out to you to try and make your overall experience a better one.

Sep. 3rd, 2020

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Verified Customer

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Stephen LeFever Minor Hill, TN

Thankfully I have not had to use my warranty yet. The only problem I have had is waiting over a month to receive a copy of my policy.

5 years ago

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Verified Customer

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Llewellyn Scott Houston, TX

I'm having axel issues, Endurance determined that a problem exist, but put it on me to prove that axel is damaged. The axel is damage in the fact it doesn't hold an alignment, the knocking noise when turning left or right, the whelk pulls, and when stopping the wheel skips. I'm very disappointed â˜_ï¸è

5 years ago

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Evans, J

It this point I have only used once but was well satisficed except with the place where I ended up taking my car! They wanted to charge me more time than what you allotted for the parts being put on and I think they were wasting time while I was there, which aggravated me that they wanted me to pay for their time that they wasted!

1 year ago

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Donald Whitehead

Great service and quick approval. The repair shop does great in getting the approval. Surprised at some of the repairs not covered. Headlights and tire pressure gauges are expensive. But overall I satisfied with my coverage. DW

1 year ago

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George keller

It’s funny that I got the survey. I was just thinking about Endurance how fast they took care of my problem. I’m very happy with endurance and if you need me for a commercial, I’ll do one. Thank you very much again for your service.

1 year ago

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Ms. Me

Look I'm already paid off with my Policy and they continue to owner my contract. I only had to use them a few times and they were kind and helpful I had car shield, and they never repaired my car always came up with some BS. I strongly suggest Endurance a 3 year customer I still am a customer with Endurances.

1 year ago

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Terri V

The dealership contacted Endurance on getting my claim taken care of. I did not have to do anything. The dealership stated that Endurance is a great company to work with. I had no issues. Luckily, I had all of my maintenance done at the dealership, so it was easy for them to give Endurance my records.

1 year ago

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Jeff Sleeper

When I took my car into the dealership, the dealership communicated with Endurance. My interaction was very limited. Made it easy to make a claim and get my coverages. I guess the dealership was as much to give credit to as Endurance, but either way, my job was easiere.

1 year ago

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Unique Rainey

My rep Desmond was super helpful. He answered every question I had and he was very patient with me. He also has great customer service skills that make you go “let me get that quote.” I highly recommend getting Endurance for warranty.

1 year ago

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romel villarreal

First time buying extended warranty totally worth it cause this modern vehicles come with their issues and really expensive to fix so I would recommend this company, I have safe thousands of dollars just in the first year with them Best decision I ever made.

1 year ago

Reply from Endurance

Romel, Thank you for sharing your positive experience! We're delighted to hear that our coverage has been beneficial for you. Your recommendation means a lot to us, and look forward to continuing to provide you with excellent service and support for your vehicle needs.

- The Endurance Team

Apr. 1st, 2024

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mary ellen young

I have never had claim yet: but it was easy to purchase the warranty. My prior company did not service their own claims. They were told my claim had been paid by the adjuster, when the claim had been denied!!! Of course they could not look it up, their system had changed.

1 year ago

Reply from Endurance

Mary Ellen, we're happy to see that you had a 5-Star experience! We’re here for you anytime.

- The Endurance Team

Apr. 1st, 2024

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Vickie

It was very easy to get the insurance on my car,I hope that it's the last car that I have to get. I haven't had to use the insurance yet but I feel better knowing that I am insured and that I can take my car where I want. Thank you

1 year ago

Reply from Endurance

Vickie, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!

- The Endurance Team

Apr. 1st, 2024

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Joanna Spencer

Thanks for making my first experience with ENDURANCE a great one. Two truck dispatched & car taken to dealer. Diagnostic tests conducted & found problem was just a computer glitz. Happy with the ease in handling this claim.car was running but would not move in Drive or in Reverse.

1 year ago

Reply from Endurance

Hi, Joanna. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

- The Endurance Team

Apr. 1st, 2024

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Jimmy Bridges Mobile, AL

I am just starting my warranty with Endurance but i have heard nothing but good things about them . They stand behind there warranty coverage 100% and they are very good about working with there customers to make there warranty affordable .

2 years ago

Reply from Endurance

Hi, Jimmy. Welcome to the Endurance Family!
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.

- The Endurance Team

Jan. 23rd, 2024

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Demetriou Wright Phoenix, AZ

My overall experience with Endurance has been great especially being a fairly new customer with a vehicle that has recently turned ten years old, I'd love to get a newer used or newer vehicle But who can afford the high prices these days. so I've decided to keep my vehicle for a couple more yrs. and pray for the best and thus far Endurance has been the best for me and my vehicle.

2 years ago

Reply from Endurance

Thank you for leaving us a review, Demetriou. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Dunet Belancourt Evanston, WY

I called, prepared to cancel my policy because I could not find a local shop to do the work on my truck. Gilberto not only found me a local shop that amazingly I had used before out of pocket but clarified how could use that shop with going through the clunky (my words) website. Thank you

2 years ago

Reply from Endurance

Hi, Dunet. We're happy to hear that our team provided you with great customer service and was able to help you find a repair shop! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jan. 23rd, 2024

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Janice James Oak Ridge, TN

I have recently joined Endurance extended Warranty. It went very smoothly. Today I spoke with Rodney. He answered my questions with ease helping me with the Endurance App on my iPhone and I am pleased to give a positive review regarding Rodney’s performance & Super professionalism. Thank You for helping me!

2 years ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Janice. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jan. 23rd, 2024

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Tyrone Walton Atlanta, GA

Thanks Rodney for handling my monthly pay over the phone. He was very knowledgeable and professional. He handled the transaction quickly and verified every step during each transaction on both my policies. A1 customer service. Thanks Rodney

2 years ago

Reply from Endurance

Hi, Tyrone. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jan. 23rd, 2024

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Soandrae Irving Bellingham, WA

The customer service is always tops. The warranty plans are absolutely reliable - peace of mind is the word of the day. The representatives on the phone are knowledgeable pleasant and efficient.. I give it a A plus rating. Thanks, Endurance.!

2 years ago

Reply from Endurance

Thank you so much for your 5-star review, Soandrae! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Jan. 23rd, 2024

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P.D. Smith IL

The folks at Endurance were very helpful and polite. I received a survey to rate their follow through to a claim, however I have not had a claim and it worried me that I may have hacked. Rest assured, there was no claim, they checked and said it was a mistake that I received that survey. All’s well!

2 years ago

Reply from Endurance

Hi, P.D. Thank you so much for taking the time to leave us a 5-star review!

- The Endurance Team

Jan. 23rd, 2024

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Mary Salisbury North Kingstown, RI

Wow! Talk about 1-Stop Shopping. Meghan, the representative who managed my request was customer oriented, knowledgeable of solutions, and provided on one call all of the information I needed to advance my process. Very satisfied.

2 years ago

Reply from Endurance

Hi, Mary. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

- The Endurance Team

Jan. 23rd, 2024

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Cindy Goad

It feels great to know that I have a backup plan in case something happens to my car thank God nothing has happened yet but from my experience with endurance I believe wholeheartedly that if something does happen to my car that the customer service that has been so great will continue through claims

2 years ago

Reply from Endurance

Hi, Cindy. We appreciate the rating and are glad we could provide you with a positive experience!

- The Endurance Team

Feb. 14th, 2024

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Tamika Wood Garner, NC

I love and appreciate all the assistance and knowledge Freda P provided. I have never experienced and one more patient, caring, understanding and helpful. Thank for your service and I will make sure I tell the world every chance I get about my experience and the the wonderful product I have with Endurance.

2 years ago

Reply from Endurance

Hi, Tamika. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

- The Endurance Team

Mar. 21st, 2024

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Patricia Cohan-kinlaw Suffolk, VA

We were delighted with the experience of dealing with making a claim when we broke down on tinterstate. Everything went smooth as silk they took care of us immediately and efficiently everything was handled and were back on the road the next morning , could not have been more pleased, I highly recommend their services

2 years ago

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Elsa Del Rio Buffalo Grove, IL

Well, I trust Endurance. So hopefully if an issue should arise with my vehicle, I have a good experience with this company fixing my vehicle with no hassle. I would think they do right, overall the customer is paying for this service. Thank you

2 years ago