Name: Endurance
Rating: 4.5

star star star star star

P.D. Smith IL

The folks at Endurance were very helpful and polite. I received a survey to rate their follow through to a claim, however I have not had a claim and it worried me that I may have hacked. Rest assured, there was no claim, they checked and said it was a mistake that I received that survey. All’s well!

1 year ago

Reply from Endurance

Hi, P.D. Thank you so much for taking the time to leave us a 5-star review!

- The Endurance Team

Jan. 23rd, 2024

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Mary Salisbury North Kingstown, RI

Wow! Talk about 1-Stop Shopping. Meghan, the representative who managed my request was customer oriented, knowledgeable of solutions, and provided on one call all of the information I needed to advance my process. Very satisfied.

1 year ago

Reply from Endurance

Hi, Mary. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Cindy Goad

It feels great to know that I have a backup plan in case something happens to my car thank God nothing has happened yet but from my experience with endurance I believe wholeheartedly that if something does happen to my car that the customer service that has been so great will continue through claims

1 year ago

Reply from Endurance

Hi, Cindy. We appreciate the rating and are glad we could provide you with a positive experience!

- The Endurance Team

Feb. 14th, 2024

star star star star star

Tamika Wood Garner, NC

I love and appreciate all the assistance and knowledge Freda P provided. I have never experienced and one more patient, caring, understanding and helpful. Thank for your service and I will make sure I tell the world every chance I get about my experience and the the wonderful product I have with Endurance.

1 year ago

Reply from Endurance

Hi, Tamika. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

- The Endurance Team

Mar. 21st, 2024

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Patricia Cohan-kinlaw Suffolk, VA

We were delighted with the experience of dealing with making a claim when we broke down on tinterstate. Everything went smooth as silk they took care of us immediately and efficiently everything was handled and were back on the road the next morning , could not have been more pleased, I highly recommend their services

1 year ago

star star star star star

Elsa Del Rio Buffalo Grove, IL

Well, I trust Endurance. So hopefully if an issue should arise with my vehicle, I have a good experience with this company fixing my vehicle with no hassle. I would think they do right, overall the customer is paying for this service. Thank you

1 year ago

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Todd Harrison Plainfield, IN

I just got a multi car warranty on my two sons cars two weeks ago. Due to unexpected financial circumstances I thought I was going to have to cancel these policies. Kim was fabulous in helping provide reasonable alternatives that allowed me to keep the policies and still address my short term financial situation. Thanks, Kim.

1 year ago

star star star star star

Great car warranty insurance Magna, UT

Have had a great experience using them. Wasn’t a big breakdown but they did save me time in having to do it myself and on the labor part and some on the part. And was fast and easy (Wheel hub bearing). I have confidence in endurance if I should happen to have a engine failure.

1 year ago

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Karen Slidell, LA

I felt like the representative was very pleasant and I didn’t feel rushed. She settled my request immediately. Thank you. As far as the price of my policy it was the best option I found considering all the benefits included.

1 year ago

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Charles Bider Atlanta, GA

Tabitha G is an exceptional rep for the company, I originally called in to get an explanation concerning my bill pay which she point by point explained in the greatest detail. Not only that but she emailed me a copy of my coverage and explained how to get things taken care of in an emergency. Great job! Thanks again Tabitha!

1 year ago

star star star star star

Emin D. Cancer McHenry, IL

They have an excellent customer service team and an outstanding service claims team, who really do listen and try to help you resolve your automobile repair claims in a timely and professional manner. I cannot recommend this company enough. Really top notch!

1 year ago

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bonnie jean helton

I finally called you guys because I needed a few questions answered and then I got Tabitha on the phone and she took care of everything I have paperwork and everything which I didn't have before when I first signed up she was terrific she gave me everything I needed and she was greatly appreciated endurance should be happy to have her!!

1 year ago

star star star star star

Anita Recht Crist Ballwin, MO

The agent that I spoke with was most accommodating to my problem, as he took time to understand my mistake, and instead of simply turning me away he checked to see what he could do satisfy me as a customer. And he pulled strings to do just that! Most companies just don't care enough to bother.

1 year ago

star star star star star

Peggy Hernandez Lake in the Hills, IL

I got the highest package despite being leery of the claims process. I have had 2 claims in the 2 years since I got it and both were covered and fixed easily at my dealer. No red tape, no money upfront to get reimbursed. It hasn't paid for itself yet, but it might in the next 3.

1 year ago

star star star star star

Missions Dallas, TX

I have not had to use their services. The set up and purchase of an Endurance policy was great and the professional customer representative was awesome. As a senior citizen it is great to feel safe and know your organization is not a scam. Answered all questions presented. Thank you caring and being a honest company.

1 year ago

star star star star star

Jocelyn Dobransky North Canton, OH

The plan I have meets what I want for my older Jeep. The process is easy to do, especially for a non tech savvy senior and the monthly rate is affordable! I have yet to use the plan which is good but I am sure I will get the best possible care and service.

1 year ago

star star star star star

Lonesome Dove (MÖ)

Miss. Tamika , she took the time to listen to the problems that I was having, I also like that she took initiative to comple my worries of my policy, you definitely need more Representatives like Miss Tamika. Thank you, and may God watch over you all. Sincerely, MO'TEK Slocum

1 year ago

star star star star star

Reds 49 Las Vegas, NV

I spoke with a young lady who works for you company named Shanaiesha T OMG this woman level of service was above and beyond she made feel valued as a customer she was very knowledgeable of your products and was able to meet all my needs.

1 year ago

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Langitoto Finau Kaysville, UT

I have done some research about Endurance! They are one of the best company,, especially in the area of "Positive Customer Service." They treat their customers to the highest extreme and their satisfaction! I am highly recommend everyone to use Endurance!

1 year ago

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Danny Vernon, AL

I personally would like to thank James D. at Endurance for clearing up a warranty issue for me. So times a customer is wrong and I was. Thanks for your knowledge and understanding of my problem and smoothly resolving the matter!!

1 year ago

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sherelle daniels Baltimore, MD

I had a problem and it was stressing me out. I then asked to speak with a manager and this gentleman named Jesus M. Came on the line and help me out. He stayed on the phone with me for over an hour and then we were talking again that next morning. I appreciated the time that you took to resolve the matter!

1 year ago

star star star star star

James H

Outstanding customer service by 2 guys who really cares about my abnormally hard situation Lloyd & Marion worked extremely hard to remedy my situation. However to no avail Endurance is a great company to have .... oil changes and windshield wipers are included w their insurance. Highly recommend this company

1 year ago

star star star star star

Jeanine Monroe Buford, GA

This review is for the Customer Service person, Ms. Tonya S, I spoke with. Ms. S was very pleasant and thorough with my concerns. Although I wasn’t totally satisfied with my first claim, Ms. S did ensure I received the best service possible. I would definitely want her answering my next call for a claim.

1 year ago

Reply from Endurance

Hi, Jeanine. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jul. 18th, 2023

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Jan gallo Tucson, AZ

Great experience! I signed up for a warranty for my new Kia5. My Kia is under warranty with the dealership. I feel I don’t need this extra coverage and cost added to my car payment. There was no hassle and my experience was pleasant!!

1 year ago

Reply from Endurance

Hi, Jan. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

- The Endurance Team

Jul. 18th, 2023

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Cheryl Phoenix, AZ

I had the best experience with Endurance Warranty customer service. I had the pleasure of speaking with Tanya. Not only was she extremely professional and understanding, she went above and beyond assisting me. I highly recommend Endurance Warranty for anyone needing extended car warranty service.

1 year ago

Reply from Endurance

Hi, Cheryl. Thank you for recommending us in your review! We're happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jul. 18th, 2023

star star star star star

Nabeel Ozman Salt Lake City, UT

Bernadette was amazing. She assisted me with our issue from the moment. I got a call with her and went above and beyond with a follow up call just to make sure that the situation has been resolved. Amazing service, definitely a person who should be training others.

1 year ago

Reply from Endurance

Nabeel, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 18th, 2023

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Greg Phillips Houston, TX

As short as possible. Was going to cancel on 3/29 due to salesperson at the time didn’t give all options. On 4/24 was calling to cancel again.spoke w/Mr. S & he was able to clarify a new deal that seems to be what I need.so here we are.thank you Mr.S for your time

1 year ago

Reply from Endurance

Hi, Greg. We're happy to hear that our team provided you with great customer service and that you chose to stay with Endurance! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Art Minneapolis, MN

Love the young lady I just spoke with very nice helpful and full of joy the way she explained things where mind blowing things that were not explained to me at sign up when I bought the truck she was extremely nice. You can tell she really likes what she does she a keeper two thumbs up

1 year ago

Reply from Endurance

Hi, Art. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Earlene Harris Columbus, GA

Ms. Tabitha G was very professional and patient with me though out my phone call. Very question I had she had the answer. I like add, having Ms G on your team makes customers feel that they can walk away without any worries 🌞

1 year ago

Reply from Endurance

Hello, Earlene! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you. Have a wonderful day!

- The Endurance Team

Jul. 18th, 2023

star star star star star

Luis Mendez Auburndale, FL

To whom it may concern, I was a bit annoyed with my warranty company over a billing issue. However after interacting with Tabitha I wasn’t anymore she was very pleasant and nice and went that extra mile to make sure that I was good and well informed. Her performance was excellent!

1 year ago

Reply from Endurance

Luis, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations and that they were able to resolve your billing issue. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Ester F Fort Worth, TX

I loved the Specialist personality, her patience her willingness to help till you were completely satisfied Holly was so friendly & professional & she knew her job responsibility & carried it out. Thank you Endurance Warranty for being a good hirer

1 year ago

Reply from Endurance

Hi, Ester. We appreciate the rating and are glad we could provide you with a positive experience! We're always here for you!

- The Endurance Team

Jul. 18th, 2023

star star star star star

Flora Sanders Mt. Pleasant, SC

I would like to say the customer service her name was Tamika was very kind nice and very knowledgeable about the information that I needed in order to purchase the my warranty. And reading her is to the highest level a 10 which is very excellent.

1 year ago

Reply from Endurance

Hi, Flora.. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

Jul. 18th, 2023

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Holly Bagley Lincoln, NE

Vernetta G was absolutely amazing! I told her I was having some financial issues right now and wanted to keep my coverage but wanted to know if I could change my payment plan. She told me my options and completely understood my situation and was very helpful. I would give her 10 stars if I could. You need more people like her on your team!

2 years ago

Reply from Endurance

Thank you so much for your 5-star review, Holly! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Aug. 15th, 2022

star star star star star

Stulisa28! r Philadelphia, PA

Hello , I would like to say endurance is and has awesome service and my customer service rep ms Vennetta was so professional and kind and she also handled my concerns where I was able to continue to have endurance as my extended warranty service , thank you Ms V 5⭐️ Endurance is awesome!!! God bless , sincerely ms Sharon

2 years ago

Reply from Endurance

Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

- The Endurance Team

Jul. 19th, 2022

star star star star star

Eva Gooch Danville, KY

It’s been good as far as representatives and honoring my claims. I’m having a little trouble getting my reimbursements but I think that will work out. I’ve had four representatives so far, and they were all pleasant and helpful, but we feel Karen C is going to complete the task as we need it to be done.

2 years ago

Reply from Endurance

Hi, Eva. Thanks for your review. We're glad to hear you had a great experience with our team! In the meantime, please contact us if you have any further questions.

- The Endurance Team

Jul. 11th, 2022

star star star star star

Ralchelle Gastonia, NC

Tonya S is AMAZING! Tonya was very detailed, easy to talk to, understood my needs and was very knowledgeable. Tonya should be the face of Endurance due to her kindness, easy to talk to and she knows the business. Thanks Tonya!

2 years ago

Reply from Endurance

Ralchelle, we are blown away by your positive words. We really appreciate your review and will be sure to pass it along to our customer experience team.

- The Endurance Team

Jul. 11th, 2022

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Angel Rivera Tampa, FL

Bret was amazing made me feel comfortable with the policy and confident on the mileage and my car would be taken care of and I had no worries I really appreciated the help and I look forward to talk to him soon on another vehicle thanks again for endurance family I really appreciate you guys

2 years ago

Reply from Endurance

Angel, thanks for taking the time to share your positive experience. We’re so grateful to have you as a part of the Endurance family and for the trust you’ve placed in us. We look forward to continuing to provide you with excellent service in the future!

- The Endurance Team

Jul. 11th, 2022

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Big Jer Belton, MO

Just joined. Rodney, Steve and Tiffany all were very responsive and helpful. I have been reviewing warranty plans for a month and see that Endurance has highest approval rating. Glad I joined and hopes that I never have to call you for a claim. :) thank you.

2 years ago

Reply from Endurance

Thank you very much for voicing your positive experience with Endurance. We are so glad to have you as a part of the Endurance family and we look forward to having you as a client for many years to come.

- The Endurance Team

Jul. 11th, 2022

star star star star star

Deacon Stewart Belleville, MI

I need it to get an update on my endurance warranty. I spoke with a Beverly D she provided me with excellent customer service. It was a pleasure to have spoken with her in regards to my concerns with my warranty. She was very knowledgeable and enthusiastic about helping me with my concerns. She is an asset to your company.

2 years ago

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Brian Toblert New Bern, NC

Once I figured out the correct number for the elite benefits, everything was awesome. I lost a key over the holidays and needed to get a replacement. Initially called claims but Rodney redirected me to a different number and got me squared away. Super happy!

2 years ago

star star star star star

Oliver Wright San Jose, CA

My truck is 17 years old and they still covered it. I called on a lark expecting a rejection but was amazed that they were not only willing to cover me but also customized a plan for me since I had a restricted budget. I can absolutely recommend Endurance Warranty.

2 years ago

star star star star star

Harriet Drucker Guatemala City, GU

The credit card I used to pay monthly was lost and a new card was issued. By mistake, I did not notify Endurance of the change. I spoke to them today to make the change and spoke to someone who was very helpful and efficient. I was also impressed that I was not charged any late fee by Endurance. Thank you

2 years ago

star star star star star

Jim Miller Gulfport, MS

I had some questions regarding my policy coverage because I have never had to use it. I spoke with Tabitha who answered all my questions and told me all the benefits of my coverage. No wait time on "hold", all my questions answered and a very polite and knowledgeable representative. Awesome!

2 years ago

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Marshal Boardman, OR

Selecting a plan that works for you is extremely easy. I know what it is that I need but having customer support give me clarification was very helpful. They have good knowledge of their plans and never had an issue answering even complicated questions. I truly appreciate them.

2 years ago

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Julia Anderson San Jose, CA

I have to appreciate a company that has enough confidence in their product to provide easy access to write a review while I wait for my car repair. My car was towed here. My claim was approved and paid. It is a great product.

2 years ago

star star star star star

Leonard Hernandez

I like the fact that Endurance does not have a middle-man. From quote to claim it all comes from the same place so there is no runaround time. That is the reason why they can speak to my mechanic and make the repair approval right on the spot. I call that efficient.

2 years ago

star star star star star

Carolyn Walker Meridian, MS

Endurance rep try to help me pick out the best rate and payment plan that would work better for me. I like this warranty and would try this warranty later for this car and future auto..Thanks Endurance your warranties are great.

2 years ago

star star star star star

Diane Harris

I have had a very good experience with Endurance since being signed up with the purchase of my car. The customer service has been great. The representatives are very professional and attentive, and I appreciate their patience if I have questions.

2 years ago

star star star star star

Annette Cox Washington, VA

I love the Endurance transfer policy for my car. When I sold the car I transferred the coverage with the sale and provided all maintenance records. It gave the buyer confidence that It was a well-maintained vehicle. It was a nice value-added perk.

2 years ago

star star star star star

Ricky Richards

I’ve had other vehicle protection plans in the past but Endurance is second to none. Endurance has a Customer Portal or the Endurance Mobile app. Where you can verify your coverage at any time. You never have to question your coverage. I appreciate that.

2 years ago