Name: Endurance
Rating: 4.5

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Hannah Louisa New York, NY

Horrible customer service and they never paid out for any claims, They always lie to you no matter what.

3 years ago

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Robert Smith New York, NY

Worst company ever, The warranty plan is worthless and they will NEVER pay out for any decent size repair.

3 years ago

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uoy kcuf

Horrible. I didnt get any if the perks and they dont send out notice of when payment is due. They are a scam.

4 years ago

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Charles Bush

Not very good, the person selling wasn't very clear about what she was selling

4 years ago

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Joseph Moncada Dallas, TX

Very great. Just need to look at ball joints for coverage

4 years ago

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lantonelly Mount Laurel, NJ

Friendly and very knowledgeable representative.

4 years ago

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Jason Leonard Tampa, FL

Customers care dept is very helpful and knowledgeable

4 years ago

Reply from Endurance

Hello Jason,
Thank you so much for taking the time to leave us a rating.
Customer Experience Department

Apr. 14th, 2020

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Kenny Knox

A little high on rates, slow to deliver contract and paperwork

6 years ago

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Jeff Hofstra

the price ok,. and service is ok too...!!

6 years ago

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James Nagy Allentown, PA

VER Y POLITE SALES PEOPLE VERY KNOLAGABLE abutproduct

2 years ago

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Donna Vadala Mount Holly, NC

So disappointed. They look fir any reason not to pay. Paid for a whole year and received nothing!

1 year ago

Reply from Endurance

Donna, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your policy information, and we will be in touch soon.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Jaquan Davis Tampa, FL

I love them but they more auto repair shops in Macon ga

1 year ago

Reply from Endurance

Hi, Jaquan. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone! While we recommend Repair Pal as a way to find great local shops, any licensed repair facility can file a claim for your vehicle.

- The Endurance Team

Jul. 18th, 2023

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Macy Powell New York, NY

RUN FAR AWAY FROM THEM. THEY WILL NEVER PAY OUT ANY CLAIMS. THEY ARE A WASTE OF MONEY.

3 years ago

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Juliet Currie New York, NY

NOT HAPPY WITH THERE CUSTOMER SERVICE NOT HAPPY THE WAY THEY HANDLED MY CLAIM HORRIBLE.

3 years ago

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Katrina Bishop

Easy to do, but would like a card to carry.

4 years ago

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TJ Presley Snellville, GA

Jay provided horrible customer service..

4 years ago

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Tim Kinard North Charleston, SC

They are extremely expensive compared to similiar companies.

6 years ago

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brenda G o'neil Livingston, TX

The service is great but I can’t sign in to print my card

1 year ago

Reply from Endurance

Brenda, we’re sorry to hear about your experience. Please send us an email at feedback@endurancedirect.com with your policy information so we can assist you further.

Sincerely,
The Endurance Team

Jan. 23rd, 2024

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Michael Crown

Willfully negligent and not easy to reach to process claims

1 year ago

Reply from Endurance

We appreciate your feedback, Michael and are sorry to see that you may not have had the best experience. If you have additional details, we would like to hear more. You may send us an email at feedback@endurancedirect.com.

Thank you,
- The Endurance Team

Jul. 18th, 2023

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johnny Walker Black

Took my money first claim denied. Stay far away from these criminals

1 year ago

Reply from Endurance

Hi, Johnny. We're sorry to see that your expectations were not met. When time allows, please send us an email at feedback@endurancedirect.com. We'd like to see what we can do to make things right.

Thank you,
- The Endurance Team

Jul. 18th, 2023

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Connor King New York, NY

Horrible customer service and they did not pay my claim, Useless company.

3 years ago

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davielle woolsey Indianapolis, IN

Refusing to pay for the cost of an engine.

1 year ago

Reply from Endurance

Hi, Davielle. At Endurance, we value your feedback. Please contact us at feedback@endurancedirect.com so we can better understand the events that took place and see what we can do to make things right.

Thank you,
The Endurance Team

Feb. 14th, 2024

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Martha David Lexington, KY

Doesn't give full refund back as promised

1 year ago

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Cita Knox

Its fine. I am secure and i have and extended warranty.

6 years ago