Name: Endurance
Rating: 4.7

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Ronald Wade Williams North Bergen, NJ

Minimal places to get service. Service people complained about not getting paid. It was like having a car payment when you already own the car. I was not impressed!

2 years ago Edited March 6, 2023

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Verified Customer

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don roquet Greeley, CO

current engine part repair not covered.

4 years ago

Reply from Endurance

Hello Don,
Please send us an email so we can find you in the system. We want to try and make your experience a better one over all.
Custserv@endurancedirect.com

Sep. 9th, 2020

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Verified Customer

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Bryan

Sale rep gets an excellent but the service rep get a poor

4 years ago

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Cindi Riess Federal Way, WA

It covered my part I needed, would be great it they cover more of the labor.

1 year ago

Reply from Endurance

Hi, Cindi. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

- The Endurance Team

Jan. 23rd, 2024

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Steve Shive Stuart, FL

Ms Nina L was very helpful in making changes to my new plan. Great experience!

1 year ago

Reply from Endurance

Steve, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

- The Endurance Team

Jan. 23rd, 2024

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Todd Hayes Loris, SC

Very pleasant & easy to understand. Answered my questions professionally.

1 year ago

Reply from Endurance

Hi, Todd. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

- The Endurance Team

Jan. 23rd, 2024

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Calvin Jackson

I spoke with Tabatha and she was so helpful and understood what I needed

1 year ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Calvin. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jan. 23rd, 2024

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Pbjlila Garcia

Rodney took care of my question great customer services 👍🏼👍🏼

1 year ago

Reply from Endurance

Hi, Pbjlila. We’re so happy to hear you had a great experience with our customer service team!

- The Endurance Team

Jan. 23rd, 2024

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retha moore Raeford, NC

I received excellent help and the lady was so patient…thank you so much

1 year ago

Reply from Endurance

Hi, Retha. Welcome to the Endurance Family!
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.

- The Endurance Team

Jan. 23rd, 2024

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Steven Jones

Endurance fixed my infotainment system with no complications

1 year ago

Reply from Endurance

Steven, thank you for the wonderful review and for taking the time to share your feedback about your claim with Endurance.

- The Endurance Team

Jan. 23rd, 2024

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Sheryl Book IA

Everything is left to a computer. So whatever your car year is it is done. I have a low mileage car older car but it is still expensive.

1 year ago

Reply from Endurance

Sheryl, we're sorry to see that you may not have had the best experience. If you have additional details, we would like to hear more. You may send us an email at feedback@endurancedirect.com.

Sincerely,
The Endurance Team

Jan. 23rd, 2024

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John Melendez Charlotte, NC

I’ve had endurance for six months and they’ve been doing good for me so far

1 year ago

Reply from Endurance

Hi, John. Thank you so much for rating your experience with us so highly!

- The Endurance Team

Jan. 23rd, 2024

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Quentin McAlister Baltimore, MD

The customer service Representative did a excellent job very knowledgeable

1 year ago

Reply from Endurance

Hi, Quentin. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any further questions.

- The Endurance Team

Jan. 23rd, 2024

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William Phillips, Jr Burlington, NC

Very helpful and courteous. Went beyond to help me get a copy of my contract.

1 year ago

Reply from Endurance

Thank you so much for your 5-star review, William! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Jan. 23rd, 2024

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Rushonda Bryant Markham, IL

My representative was so nice and helped me with all of my questions.

1 year ago

Reply from Endurance

Hi, Rushonda. We’re so happy to hear you had a great experience with our customer service team!

- The Endurance Team

Feb. 14th, 2024

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Lona Gabree Chatham, NY

Fast courteous service answering all my questions in a very timely manner.

1 year ago

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Mary Ann lady in red Huntington Station, NY

They were very nice and the Man answer what I needed and what to do

1 year ago

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Highlander Silver New York, NY

Tabitha answered my questions with ease and is an asset to the company.

1 year ago

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Gerald Hughes Cincinnati, OH

The last rep was great explained the process and got the job done

1 year ago Edited October 6, 2023

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David Capretto

Endurance lived up to what I paid for. Easy claim process and no hassle.

1 year ago

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Paul Jaffe Birmingham, AL

claim was easy to navigate at Honda Dealership. Good policy. Thank you.

1 year ago

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Brenda

Easy to deal with . Never had to do this before so that helped.

1 year ago

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Culbert clark Lithonia, GA

I like everyone I have ever spoken with are extremely professional no dislike

1 year ago

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Ann Haws Damascus, MD

Great customer service I always get great service when I call with questions

1 year ago

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vanessa Jackson, MS

They made it easy to get my questions answered and they provided great coverage.

1 year ago

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Corinne Weaver Hattiesburg, MS

Addie was amazing! She was very knowledgeable & patient with all my questions.

1 year ago

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DISCIPLE OF CHRIST Staten Island, NY

Great service and fast and professional service by customer service thank you

1 year ago

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James Arthurs IL

Courteous service. Pleasant rep. Over all a great experience

1 year ago

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Joyceiii Davis Monroe, LA

Stands by their policy, friendly and respectful gray business

1 year ago

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Monique Ballinger Fort Worth, TX

The customer service was outstanding! My representative was awesome!

1 year ago

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Janella Alfred Houston, TX

I love the fact that they explain and walk me through my coverage..

1 year ago

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Jonny Forsythe Ann Arbor, MI

Terrible customer service, poor communication, they cover next to nothing that’s needed to be repaired/replaced. Incredibly disappointed with Endurance

1 year ago

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Telly Evans Chicago, IL

They are always willing to help! ❤️ Nice and friendly. Thank you.

1 year ago

Reply from Endurance

Hi, Telly. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

- The Endurance Team

Jul. 18th, 2023

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Javier Hidalgo

Reassuring , trustworthy, easy to make claims. Known company in the industry

1 year ago

Reply from Endurance

Hi, Javier. Your feedback is highly appreciated. Thank you for the kind words in your review!

- The Endurance Team

Jul. 18th, 2023

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Trudy Timian

Tonya S was professional and handled everything very quickly and concisely.

1 year ago

Reply from Endurance

Hi, Trudy.
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

- The Endurance Team

Jul. 18th, 2023

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paula tweedy Richmond, VA

The representative was very helpful and went to extra mile to assist.

1 year ago

Reply from Endurance

Hi, Paula. We appreciate the rating and are glad we could provide you with a positive experience!

- The Endurance Team

Jul. 18th, 2023

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Rendrick Daniel Griffin, GA

I love the customer service & the way they work with you to keep you covered

1 year ago

Reply from Endurance

Thank you for leaving a 5-star review, Rendrick. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!

- The Endurance Team

Jul. 18th, 2023

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William Patterson Columbia, SC

The customer service representative was patience and professional

1 year ago

Reply from Endurance

William, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

- The Endurance Team

Jul. 18th, 2023

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Tineaka B Orlando, FL

The specialist really took her time to ensure I had the best coverage for my vehicle

1 year ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Tineaka. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jul. 18th, 2023

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Alicia Guerra Austin, TX

Carmen was very friendly and had a great customer experience over the phone

1 year ago

Reply from Endurance

Hi, Alicia. We are thrilled to learn that you had a positive experience with us!

- The Endurance Team

Jul. 18th, 2023

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Noel Colwell Chatham, NJ

Great value for the price. The customer service has been extremely helpful

1 year ago

Reply from Endurance

Hi, Noel. Your feedback is highly appreciated. Thank you for the review!

- The Endurance Team

Jul. 18th, 2023

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Sandra Palomo LA

Everything was good..look forward to talking with them again.. Thank u

1 year ago

Reply from Endurance

Hi, Sandra. We are thrilled to learn that you had a positive experience with us!

- The Endurance Team

Jul. 18th, 2023

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Ricardo H Guerrero

Tonya S was helpful to me about my situation and I was satisfied.

1 year ago

Reply from Endurance

Ricardo, we're so glad to hear you're satisfied with your coverage plan!

- The Endurance Team

Jul. 18th, 2023

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Shirley Perkins Birmingham, AL

Tonya S was an excellent representative, she helped us tremendously.

1 year ago

Reply from Endurance

Hi, Shirley. We are incredibly grateful that you took the time to leave us a 5-Star review. Thank you!

- The Endurance Team

Jul. 18th, 2023

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Robert Desoza Dallas, TX

The warranty is awesome and the customer service is even better

1 year ago

Reply from Endurance

Hi, Robert.
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

- The Endurance Team

Jul. 18th, 2023

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Alden Pritchard Raleigh, NC

Customer service representatives such as Todney have been very helpful.

2 years ago

Reply from Endurance

Hi, Alden. Thanks for your review. We're glad to hear you had a great experience with our team!

- The Endurance Team

Aug. 15th, 2022

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Carl Museau Miami, FL

Very attentive and knowledgeable about the warranty coverage.

2 years ago

Reply from Endurance

Hi, Carl. Your feedback is highly appreciated. Thank you so much for the review!

- The Endurance Team

Aug. 15th, 2022

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Glynn King Iowa, LA

Easy to work with and very helpful with policy. Friendly phone experiences.

2 years ago

Reply from Endurance

Glynn, We appreciate the kind words and are glad we could provide you with a positive experience!

- The Endurance Team

Jul. 19th, 2022

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HOWARD Palatka, FL

tonya s she was a joy to work with and an asset to endurance.

2 years ago

Reply from Endurance

Howard, we’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Jul. 19th, 2022

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Jim Czewski Fort Worth, TX

Tanya S was wonderful trying to get my claim straightened out!!

2 years ago Edited July 20, 2022

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Jim. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jul. 19th, 2022