Name: Endurance
Rating: 4.7

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Benjamin Hamilton Savannah, GA

I were told that I would receive my policy, card, and $250.00 shopping package. But as of this day l hav'nt received nothing.

4 years ago

Reply from Endurance

Hello Benjamin,
Thank you so much for taking the time to leave us a rating.
Customer Experience Department

Apr. 24th, 2020

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Johanna Perez ,

I'm very upset! I pay my monthly payment yet my car breaks down, I look at my contract it states the part is covered under my policy, and I get a call from the mechanic that they reach endurance and they denied the claim. Not a honest company

4 years ago

Reply from Endurance

Hello Johanna,
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386.
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Apr. 13th, 2020

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Greg Fountain Sr. Jacksonville, FL

Kim was very helpful in assisting me with my issue, appreciate you guys working with me at this time. Thanks again Greg Fountain

4 years ago

Reply from Endurance

I will pass down the information to Kim. Thank you again for being a great customer!

Apr. 13th, 2020

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Johnel Varnum Asheville, NC

Jeff is wonderful. He's patience and understanding and he work with you. That makes me feel very comfortable.

4 years ago

Reply from Endurance

Hello Johnel,
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department

Mar. 30th, 2020

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Patricia Stewart Chesterfield, MO

I haven’t had to use the warranty but times I’ve had to change information people have been very nice and informed.

4 years ago

Reply from Endurance

Hello Patricia,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department

Mar. 30th, 2020

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Stephen fazio Floral Park, NY

They did the write thing By me. I was going to cancel but do to the friendly customer service I kept the policy.

4 years ago

Reply from Endurance

Hello Stephen,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

Mar. 30th, 2020

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Werd15 Dallas, TX

They sell you a service but no service is rendered! They sent out a inspector, that could not find the dipstick, looked at the oil and told me I drove the car too hard. They denied the claim, no questions asked....... hung up on me after they told me they were on my side.?????? DO NOT SPEND YOUR HARD EARNED MONEY!!!!!!

4 years ago

Reply from Endurance

Hello,
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us. In order for us to be able to assist you in this matter we will need further information to locate you in the system. Please call us at 866-432-4443 and ask for the Customer Experience Department. We do not want you to put your personal information up online so it would be best to call in.
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Mar. 23rd, 2020

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Ardian 'Ewa Beach, HI

I submitted my info for a quote on their website for my new vehicle requesting them to email. They didn't, i got a call instead and was put through high pressure salesperson (may as well be robots)and manager after manager. I could say they try to bully and guilt you into signing up. Due to that i didn't buy their warranty.

4 years ago

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P. Kennedy Valdosta, GA

Watch your money. When they actually have to pay out they are slow to pay out and drag their feet. Multiple national dealers agree on what needs to be done and they refuse to fix it. It is covered under the warranty and still fighting it.

4 years ago

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Frances Saykaly

I've received several notices from Endurance regarding their price increases, including a Customer Code number. They state their service contract designed "specifically for my vehicle". The trouble is: I don't even own a vehicle. Can you say "SCAM"!!

5 years ago

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Gregory P. Crnkovic Joliet, IL

Customer service agent was a lovely girl who immigrated from Bosni. A delightful girl, very knowledgable.

6 years ago

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george

I have had Endurance for a month now and I am extremely satisfied with their customer service, especially with Martin.

7 years ago

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Luana Pace Jersey City, NJ

Was a great. Help.. Helped me w all my ? .. Was very greatfull i will definitely. Recomend my friendz

7 years ago

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Gloria Wright Auburn Hills, MI

Art was very pleasant to speak with. He is the best customer service representative I have dealt with in a long time.

7 years ago

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Robert Browne Cleveland, OH

Was not happy with so many exclusions in the contract Called to cancel policy. Which was achieved, but spent an extraordinary time on hold, and was passed from one person to another

2 years ago

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Nicole Colquitt

Great customer service Great price Great coverage

7 months ago

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Mirek Kalousek

Easy to file a claim, quick response. Reasonably priced.

7 months ago

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Fadwa khadra

Great value great customer service website easy to follow

7 months ago

Reply from Endurance

Hi, Fadwa. Your feedback is highly appreciated. Thank you for the review!

- The Endurance Team

Apr. 1st, 2024

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Melanie Young

It was easy to get a plan that works for me.

7 months ago

Reply from Endurance

Hi, Melanie. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

- The Endurance Team

Apr. 1st, 2024

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Verified Customer

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Wilkerson

The company is honest and fair with its warranty

4 years ago

Reply from Endurance

Thank you for taking the time to leave a review for us!

Sep. 18th, 2020

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Verified Customer

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Valencia Wortham Claymont, DE

Have not used it yet. The customer service representatives are courteous.

5 years ago

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Verified Customer

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Elizabeth Moslander Lake Zurich, IL

Company seems nice but I think they are expensive for the coverage provided

6 years ago

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Craig & Inge Frederick Orlando, FL

We have had a horrible experience. Endurance refused to cover repairs that were clearly part of the policy. They lie and use stall tactics to try to avoid paying claims. Customer Service is the worst we’ve experienced.

1 year ago

Reply from Endurance

Craig & Inge, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.

Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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JW Seattle, WA

Marquita was very knowledgeable and helpful as my customer service representative.

1 year ago

Reply from Endurance

Hi, JW. We appreciate the kind words and are glad our team could provide you with a positive experience!

- The Endurance Team

Jan. 23rd, 2024

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Shawn Day Shreveport, LA

I was lied to from the start. Took my car to the shop to have the A/C repaired. According to my policy the A/C is covered. Now they say it's not covered. What a waste of money, nothing but a scam

1 year ago

Reply from Endurance

Hi Shawn, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your policy information, and we will be in touch soon.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Mary Catherine Pace Scranton, PA

Worst company ever they order tests on your car that they dont even cover and your stuck with the bill then deny the claim . There liars and steal your money go somewhere else for a warranty or youll be sorry thats gaur.

1 year ago

Reply from Endurance

Mary Catherine, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your policy information so we can assist you further.

Sincerely,
The Endurance Team

Jan. 23rd, 2024

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eric golett Greenville, NC

Customer service was clear and direct! I wasted no time and was thankful for their help.

1 year ago

Reply from Endurance

Eric, we so appreciate your review and look forward to continuing to provide you with excellent service!

- The Endurance Team

Jan. 23rd, 2024

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Nicole Bornstein Schenectady, NY

I am so pleased with how great they are reliable and helpful and so nice over the phone.

1 year ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Nicole. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Feb. 14th, 2024

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John Corbin Valley, AL

I always had good service with Endurance. They’re easy to work with and there when I need them.

1 year ago

Reply from Endurance

Hi, John. Thank you so much for leaving us a stellar review!

- The Endurance Team

Apr. 1st, 2024

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Renee Howard Killeen, TX

I loved the customer service and experiential knowledge of Ms Searell K. She is awesome!

1 year ago

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Ronald H. Freeman Bloomsburg, PA

The customer service representative was SUPERB.She was able to answer all my questions and more.

1 year ago

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Janice Travick Birmingham, AL

I liked the customer representative that I spoke with, she very friendly and knowledgeable

1 year ago

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Melanie Shaw Tucson, AZ

The process claim was very simple and the customer service was very helpful, courteous.

1 year ago

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DNUT Saint Johns, MI

Thank you for taking care of our needs. You have taken care of us when we needed you!

1 year ago

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Jackie Chicago, IL

The customer service is great, fast response time. The representative was very kind and helpful.

1 year ago

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wayne gentry Rome, GA

Rated the highest , have not had to make a claim , but if I do, I know I will be taken care of .

1 year ago

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Lynda Griffin Lansdowne, PA

Great customer service. Quick responses. Good communication. Knowledgeable technicians.

1 year ago

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Rob Mc

Kim N was my associate She was extremely knowledgeable and helpful Very happy with her help!!

1 year ago

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Ron Ladner GA

Customer service was great and my hold time was short & got my problem taken care of.

1 year ago

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Linda Marlene Portland, OR

Rodney was delightful to deal with and very helpful. Would work with him anytime.

1 year ago

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JeffEndures Lewisville, TX

Rodney was polite, attentive, efficient & professional. Handled my request like a pro !!

1 year ago

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Stanley Deluna Houston, TX

Very respectful people met all my needs I like the way they do things very respectful people

1 year ago

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Kiwini

Eric M was awesome . He knew exactly what I needed. It's great having service like that.

1 year ago

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HARRY J THOMAS

Very quick and to the point very polite and knew what they were doing.....great job

1 year ago

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Denise Cooper Richmond, TX

Tabatha was excellent. She was very patient while helping me with navigating the app.

1 year ago

Reply from Endurance

Hi, Denise. We’re so happy to hear you had a great experience with Tabitha from our customer service team! If you have any other questions about the mobile app, please don't hesitate to contact us.

- The Endurance Team

Jul. 18th, 2023

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Lillian thompson

The gentleman that help me was so good. He explained a lot to me his name is.Shiwone he is the best

1 year ago

Reply from Endurance

Hi, Lillian. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Jul. 18th, 2023

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Steve Mcclanahan Columbia, MO

I lost service and the customer care representative called me back and answered my questions.

1 year ago

Reply from Endurance

Hi, Steve. Thank you so much for leaving us a stellar rating!

- The Endurance Team

Jul. 18th, 2023

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Sonya Ayeee Monroe, LA

The representative presented Excellence service and was able to handle my needs successfully.

1 year ago

Reply from Endurance

Sonya, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 18th, 2023

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Phillip Williams Chicago, IL

I had an excellent helper today that ease My mind and I truly appreciate her!!!!

1 year ago

Reply from Endurance

Hi, Phillip. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jul. 18th, 2023

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Audrey Reese St Louis, MO

The person I spoke with was pleasant personable and to the point excellent phone manners .

1 year ago

Reply from Endurance

Hi, Audrey. We appreciate the kind words and are glad we could provide you with a positive experience!

- The Endurance Team

Jul. 18th, 2023