Name: Endurance
Rating: 4.2

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Ardian 'Ewa Beach, HI

I submitted my info for a quote on their website for my new vehicle requesting them to email. They didn't, i got a call instead and was put through high pressure salesperson (may as well be robots)and manager after manager. I could say they try to bully and guilt you into signing up. Due to that i didn't buy their warranty.

5 years ago

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P. Kennedy Valdosta, GA

Watch your money. When they actually have to pay out they are slow to pay out and drag their feet. Multiple national dealers agree on what needs to be done and they refuse to fix it. It is covered under the warranty and still fighting it.

5 years ago

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Frances Saykaly

I've received several notices from Endurance regarding their price increases, including a Customer Code number. They state their service contract designed "specifically for my vehicle". The trouble is: I don't even own a vehicle. Can you say "SCAM"!!

6 years ago

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Gregory P. Crnkovic Joliet, IL

Customer service agent was a lovely girl who immigrated from Bosni. A delightful girl, very knowledgable.

7 years ago

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george

I have had Endurance for a month now and I am extremely satisfied with their customer service, especially with Martin.

8 years ago

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Luana Pace Jersey City, NJ

Was a great. Help.. Helped me w all my ? .. Was very greatfull i will definitely. Recomend my friendz

8 years ago

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Gloria Wright Auburn Hills, MI

Art was very pleasant to speak with. He is the best customer service representative I have dealt with in a long time.

8 years ago

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Robert Browne Cleveland, OH

Was not happy with so many exclusions in the contract Called to cancel policy. Which was achieved, but spent an extraordinary time on hold, and was passed from one person to another

3 years ago

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Verified Customer

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Wilkerson

The company is honest and fair with its warranty

5 years ago

Reply from Endurance

Thank you for taking the time to leave a review for us!

Sep. 18th, 2020

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Verified Customer

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Valencia Wortham Claymont, DE

Have not used it yet. The customer service representatives are courteous.

7 years ago

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Verified Customer

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Elizabeth Moslander Lake Zurich, IL

Company seems nice but I think they are expensive for the coverage provided

7 years ago

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Robert Alcanter II

Very comprehensive and great value for the money for vehicles that have expired factory warranties.

1 year ago

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JP

Haven't had to use my coverage yet but when I have called with questions CS was very helpful

1 year ago

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Larry Nemeth

It's a good company that provides a great service in protecting your automobile.

1 year ago

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Sheryl L Meade

The lady who helped me over the phone was very patient & helped me receive what I needed.

1 year ago

Reply from Endurance

Thank you so much for your 5-star review, Sheryl! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Apr. 1st, 2024

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DrBillLemoine

Effective road service. Accommodated my automileage maintenance schedule when a little off timing.

1 year ago

Reply from Endurance

Thank you for the 5-star rating, Dr. Bill]!

- The Endurance Team

Apr. 1st, 2024

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Sandy

Stress-free experience. Reliable company providing quick and dependable service.

1 year ago

Reply from Endurance

Thank you so much for your 5-star review, Sandy! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Apr. 1st, 2024

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Craig & Inge Frederick Orlando, FL

We have had a horrible experience. Endurance refused to cover repairs that were clearly part of the policy. They lie and use stall tactics to try to avoid paying claims. Customer Service is the worst we’ve experienced.

2 years ago

Reply from Endurance

Craig & Inge, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.

Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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JW Seattle, WA

Marquita was very knowledgeable and helpful as my customer service representative.

2 years ago

Reply from Endurance

Hi, JW. We appreciate the kind words and are glad our team could provide you with a positive experience!

- The Endurance Team

Jan. 23rd, 2024

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Shawn Day Shreveport, LA

I was lied to from the start. Took my car to the shop to have the A/C repaired. According to my policy the A/C is covered. Now they say it's not covered. What a waste of money, nothing but a scam

2 years ago

Reply from Endurance

Hi Shawn, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your policy information, and we will be in touch soon.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Mary Catherine Pace Scranton, PA

Worst company ever they order tests on your car that they dont even cover and your stuck with the bill then deny the claim . There liars and steal your money go somewhere else for a warranty or youll be sorry thats gaur.

2 years ago

Reply from Endurance

Mary Catherine, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your policy information so we can assist you further.

Sincerely,
The Endurance Team

Jan. 23rd, 2024

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eric golett Greenville, NC

Customer service was clear and direct! I wasted no time and was thankful for their help.

2 years ago

Reply from Endurance

Eric, we so appreciate your review and look forward to continuing to provide you with excellent service!

- The Endurance Team

Jan. 23rd, 2024

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Nicole Bornstein Schenectady, NY

I am so pleased with how great they are reliable and helpful and so nice over the phone.

2 years ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Nicole. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Feb. 14th, 2024

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John Corbin Valley, AL

I always had good service with Endurance. They’re easy to work with and there when I need them.

2 years ago

Reply from Endurance

Hi, John. Thank you so much for leaving us a stellar review!

- The Endurance Team

Apr. 1st, 2024

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Renee Howard Killeen, TX

I loved the customer service and experiential knowledge of Ms Searell K. She is awesome!

2 years ago

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Ronald H. Freeman Bloomsburg, PA

The customer service representative was SUPERB.She was able to answer all my questions and more.

2 years ago

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Janice Travick Birmingham, AL

I liked the customer representative that I spoke with, she very friendly and knowledgeable

2 years ago

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Melanie Shaw Tucson, AZ

The process claim was very simple and the customer service was very helpful, courteous.

2 years ago

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DNUT Saint Johns, MI

Thank you for taking care of our needs. You have taken care of us when we needed you!

2 years ago

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Jackie Chicago, IL

The customer service is great, fast response time. The representative was very kind and helpful.

2 years ago

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wayne gentry Rome, GA

Rated the highest , have not had to make a claim , but if I do, I know I will be taken care of .

2 years ago

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Lynda Griffin Lansdowne, PA

Great customer service. Quick responses. Good communication. Knowledgeable technicians.

2 years ago

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Rob Mc

Kim N was my associate She was extremely knowledgeable and helpful Very happy with her help!!

2 years ago

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Ron Ladner GA

Customer service was great and my hold time was short & got my problem taken care of.

2 years ago

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Linda Marlene Portland, OR

Rodney was delightful to deal with and very helpful. Would work with him anytime.

2 years ago

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JeffEndures Lewisville, TX

Rodney was polite, attentive, efficient & professional. Handled my request like a pro !!

2 years ago

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Stanley Deluna Houston, TX

Very respectful people met all my needs I like the way they do things very respectful people

2 years ago

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Kiwini

Eric M was awesome . He knew exactly what I needed. It's great having service like that.

2 years ago

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HARRY J THOMAS

Very quick and to the point very polite and knew what they were doing.....great job

2 years ago

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Denise Cooper Richmond, TX

Tabatha was excellent. She was very patient while helping me with navigating the app.

2 years ago

Reply from Endurance

Hi, Denise. We’re so happy to hear you had a great experience with Tabitha from our customer service team! If you have any other questions about the mobile app, please don't hesitate to contact us.

- The Endurance Team

Jul. 18th, 2023

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Lillian thompson

The gentleman that help me was so good. He explained a lot to me his name is.Shiwone he is the best

2 years ago

Reply from Endurance

Hi, Lillian. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Jul. 18th, 2023

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Steve Mcclanahan Columbia, MO

I lost service and the customer care representative called me back and answered my questions.

2 years ago

Reply from Endurance

Hi, Steve. Thank you so much for leaving us a stellar rating!

- The Endurance Team

Jul. 18th, 2023

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Sonya Ayeee Monroe, LA

The representative presented Excellence service and was able to handle my needs successfully.

2 years ago

Reply from Endurance

Sonya, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 18th, 2023

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Phillip Williams Chicago, IL

I had an excellent helper today that ease My mind and I truly appreciate her!!!!

2 years ago

Reply from Endurance

Hi, Phillip. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jul. 18th, 2023

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Audrey Reese St Louis, MO

The person I spoke with was pleasant personable and to the point excellent phone manners .

2 years ago

Reply from Endurance

Hi, Audrey. We appreciate the kind words and are glad we could provide you with a positive experience!

- The Endurance Team

Jul. 18th, 2023

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Jon Logan

This company is the worst warranty company in the world they don’t pay for any repairs. They find every excuse to not fix a repair. I have been robbed by this company for moths

2 years ago

Reply from Endurance

Hi, Jon.
At Endurance, we really value feedback. Please contact us at feedback@endurancedirect.com so we can better understand the events that took place and see what we can do to make things right.

Thank you,
- The Endurance Team

Jul. 18th, 2023

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Nancy B

The way it was explained to me when I first signed up is different from when I tried to make a claim. I don’t see why certain parts now are not covered. That’s not what I was told. SMH. Useless. Money wasted

2 years ago

Reply from Endurance

Hi, Nancy. We're sorry to see that your expectations were not met. When time allows, please send us an email at feedback@endurancedirect.com. We'd like to see what we can do to make things right.

Thank you,
- The Endurance Team

Jul. 18th, 2023

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Heartless Gamerz New York, NY

Customer Support was Great when it came to understanding my policy for my Vehicle

2 years ago

Reply from Endurance

Hi, Heartless. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jul. 18th, 2023

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Maurice Miley Jr. GA

Easy , efficient and very professional. Representative listens well to customer.

3 years ago

Reply from Endurance

Hi, Maurice. Your feedback is highly appreciated. Thank you for the review!

- The Endurance Team

Aug. 15th, 2022

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Deb Miami, FL

So, as far as I know, it’s a great company and that’s why I got it in the place.

3 years ago

Reply from Endurance

Deb, Thank you for taking the time to write us a review!

- The Endurance Team

Jul. 19th, 2022