Name: Endurance
Rating: 4.5

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Angela

The last customer representative was awesome, she took the time to explain the issue with my previous contract.

1 year ago Edited September 15, 2023

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Marcie Johnson Cleveland, OH

Everything I need done on my car. Endurance don't cover nothing. And I have to pay out a lot of money for repairs now I need a crankshaft seal they cover the crankshaft but not the seal makes no sense to me it sounds good you pay all that money then have a couple of years free but I feel it's a rip off wouldn't recommend it to anyone

1 year ago

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Kimberly Thomas

When I needed my warranty my claim was denied due to mileage. I have been paying Endurance for months and when I need them they denied my claim. Less than 1 star!!!! They are unwilling to work with the customer and can careless.

1 year ago

Reply from Endurance

Hi, Kimberly. We’re sorry to see that you had a less-than-satisfactory experience.
We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.

When time allows, please send us an email at feedback@endurancedirect.com.

Thank you,
The Endurance Team

Jul. 18th, 2023

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Carok LA

The representative was very polite and very helpful in my needs she was able to assist me with my needs.

1 year ago

Reply from Endurance

Hi, Carok. Thank you very much for voicing your positive experience with the company. We look forward to having you as a customer for many years to come.

- The Endurance Team

Jul. 18th, 2023

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Scott King Nededog Charlotte, NC

I don’t remember the lady’s name that was helping me but she was very helpful. Very much appreciated

1 year ago

Reply from Endurance

Hi, Scott. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

- The Endurance Team

Jul. 18th, 2023

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Danna Foster Boston, MA

Very helpful professional and thorough! Tabitha did an amazing job explaining my policy to me and all its benefits!

1 year ago

Reply from Endurance

Hi, Danna. We are thrilled to learn that you had a positive experience with our team!

- The Endurance Team

Jul. 18th, 2023

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Da'Nasia McFadden Albany, NY

Amy was a great help. She fixed the matter with my account. She was very informative and helpful during this matter.

1 year ago

Reply from Endurance

Hi, Da'Nasia. We are delighted that you had a great experience with our team. Thank you for taking the time to rate us!

- The Endurance Team

Jul. 18th, 2023

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George Norwood Milford, CT

Rodney took care of my payment requests this morning and it was all done quickly and politely. Thank you

1 year ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, George. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jul. 18th, 2023

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Sergiy Artemchuk Sauk City, WI

Great price great service plots excellent reviews from a car dealers and customers that are dealing with

1 year ago

Reply from Endurance

Hi, Sergiy. Your feedback is highly appreciated. Thank you so much for the review!

- The Endurance Team

Jul. 18th, 2023

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Phil Eimers Eden, UT

Rodney in customer service was very helpful and took care of my billing issue in just a few minutes.

1 year ago

Reply from Endurance

Hi, Phil. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Jul. 18th, 2023

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christa Moreno Phoenix, AZ

I was very disappointed with endurance however after speaking with Jessica a rep. with company I felt a bit more at ease. I will give them a second chance.

1 year ago

Reply from Endurance

Thank you for leaving us a rating, Christa.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

Thank you,
- The Endurance Team

Jul. 18th, 2023

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Greidys Soria Durham, NC

Bridgette was amazing she helped me find local shops to take my car for repairs. She went above and beyond.

1 year ago

Reply from Endurance

Greidys, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 18th, 2023

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Jose Alejandro Bradenton, FL

i think his name was robby he had an accent was pretty cool and he help with everything give that man a raise frrfrr.

1 year ago

Reply from Endurance

Hi, Jose. We appreciate the rating and are glad we could provide you with a positive experience!

- The Endurance Team

Jul. 18th, 2023

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Dwuan Royal Berwyn, IL

I like everything about this company especially the customer service. There is no long wait to speak with a live agent

1 year ago

Reply from Endurance

Dwuan, we so appreciate your review and look forward to continuing to provide you with excellent service!

- The Endurance Team

Jul. 18th, 2023

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Keir Dubose

My experience so far has not been pleasant. It’s as if I invested in the warranty for nothing. For every time I had my vehicle serviced and called into the warranty company my issues were not covered leaving me alone to pay the entire envoice plus the fee I gave the company for warranty .

1 year ago

Reply from Endurance

We appreciate your feedback, Keir and are sorry to see that you may not have had the best experience. If you have additional details, we would like to hear more. You may send us an email at feedback@endurancedirect.com.

Thank you,
- The Endurance Team

Jul. 18th, 2023

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revjohnny781@aol.com Youngstown, OH

The agent was excellent, tried his best to talk me out of counseling. He need to train everybody smile.

1 year ago

Reply from Endurance

Thanks for taking the time to share your positive experience. We truly appreciate it!

- The Endurance Team

Jul. 18th, 2023

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Elizabeth James Queens, NY

I appreciate Kim’s patience and ability to explain the process of the auto assurance. She was so professional and polite.

1 year ago

Reply from Endurance

Hi, Elizabeth. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

- The Endurance Team

Jul. 18th, 2023

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Shannen brown Maple Grove, MN

My questions were all answered with respect and a caring attitude. Glad I made the switch from (garbage) car shield.

1 year ago

Reply from Endurance

Hi, Shannen! Thank you for the stellar rating! We're glad you made the switch to Endurance as well. We look forward to providing you with excellent service for years to come.

- The Endurance Team

Jul. 18th, 2023

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Jeffrey Russ Indianapolis, IN

Paid for a warranty and was not disclosed that there is a cap on how much they cover over the term of the warranty, had a major repair and it wasn’t even enough to cover the full repair, and now have no more coverage for the remaining 2.5 years of the contract. Very disappointing and frustrating. I’ll never use this company again

1 year ago

Reply from Endurance

Hi, Jeffrey.
At Endurance, we really value feedback. Please contact us at feedback@endurancedirect.com so we can better understand the events that took place and see what we can do to make things right.

Thank you,
- The Endurance Team

Jul. 18th, 2023

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Tim Barker Crumpler, NC

Kim was very polite, professional and very helpful over the phone. She also called me back when needed quickly.

2 years ago

Reply from Endurance

Hi, Tim. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any further questions.

- The Endurance Team

Aug. 15th, 2022

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Gary Vogel Excelsior, MN

Very helpful staff. First call set my contact number. Subsequent calls got right to my history. Made things very easy.

2 years ago

Reply from Endurance

Gary, We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver on our promise of providing peace of mind.

- The Endurance Team

Jul. 19th, 2022

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Shelby Cash Waleska, GA

Customer service rep was was so nice and helpful.She answered all my questions and was totally amazing.

2 years ago

Reply from Endurance

Shelby, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service and we are ecstatic that we met that mark!

Jul. 19th, 2022

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Vinny Mack Mableton, GA

The service representative was awesome and very informative. Some of the best customer service I’ve ever received.

2 years ago

Reply from Endurance

Vinny, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 19th, 2022

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Ralph James Cordova, TN

I really love their service and they deliver what they promised and I would definitely recommend to friends and family

2 years ago

Reply from Endurance

Ralph, We’re so grateful to have you as a part of the Endurance family and for the trust you’ve placed in us. We look forward to continuing to provide you with excellent service and peace of mind.

- The Endurance Team

Jul. 19th, 2022

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mike mills Washington, DC

It was great, she was incredible. She provided all the information I needed. She also was very patient with me.

2 years ago

Reply from Endurance

Mike, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service and we are ecstatic that we met that mark!

- The Endurance Team

Jul. 19th, 2022

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Elise Robinson Rex, GA

Representative was very professional and handled my inquiry. Also, took the time to go over my coverage.

2 years ago

Reply from Endurance

Hi, Elise. Thanks so much for taking time out of your day to leave us a review! Please let us know if you have any other questions.

- The Endurance Team

Jul. 11th, 2022

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Vince Hill Buffalo, NY

Was very good the representative was well-informed and answered all my questions in the comprehensive way

2 years ago

Reply from Endurance

Hi, Vince. Your feedback is highly appreciated. Thank you so much for the review!

- The Endurance Team

Jul. 11th, 2022

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Montel Elliott Abilene, TX

Awesome experience. Tanya helped me get my contract switched in a timely manner and with great service!

2 years ago

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Superfly S Hyde Park, MA

Tanya was a big help with my questions. She was knowledgeable, efficient and courteous. Great customer service!

2 years ago

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Venus

I have dropped my vehicle off to be serviced and was checking out about getting a Rent-A-Car they were very helpful

2 years ago

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Lauren Diaz Fort Worth, TX

I called to ask questions about my policy and the customer service rep answered all of my questions :)

2 years ago

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Jerrode S

Great assistance from Tabitha G I was assisted well along with no problems getting my matter resolved thanks

2 years ago

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Kenneth Bickley Summerville, SC

I am rating the service I received on my phone call. The agent was well informed and very very helpful.

2 years ago

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D. Cummings Humble, TX

They say and brag on the superior service and protection, but when the dust settles, maybe they are ALL just the SAME. They have me in a 24-month Payment Contact. They may cancel me or extend my term. My hope is that at least they look into new approaches to claim handling, vehicle upgrades, OEM updates, Industry trends, and service improvements.

2 years ago

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kelly rucker Farmington, MI

Went over details of the warranty program. Felt confident after speaking with the agent about my purchase.

2 years ago

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Endurance Las Vegas, NV

The young lady I talked with was very friendly and knowledgeable about the policy!! She helped be a lot. Thanks.

2 years ago

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Danielle Adams Belleville, IL

Carol H was very patiently. Would not let me off the phone until it was completed. Thank you you are amazing.

2 years ago

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Matthew Goff Lewisville, TX

Tabitha was very knowledgeable and helpful the entire call. I could hear her smile from beginning to end.

3 years ago

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Britney Jackson New York, NY

The customer service representative was very rude and rarely knew what they were talking about. One would tell me something, the next something different. Took me over 4 months and 3 to 4 representatives to get my policy canceled.

3 years ago

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Steve Tenisha New York, NY

DO NOT USE THIS COMPANY !!! They are fast in taking your money, but when it comes to fulfill your claims you will wait..... They will treat you like a dog, running after them. And they will do everything not to fulfill their part. I am waiting more then a week for their respond while my car still in the shop.

3 years ago Edited September 14, 2021

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NE Dream ,

The professionals I spoke with were knowledgeable, friendly and took their time to address any of my concerns.

3 years ago

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Kate Ottawa, IL

After speaking with Francisco, I now have the best extended service plan for my car. The price is reasonable for the coverage as well. Thank you.

3 years ago

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Greg Christianson Norfolk, NE

Eldridge Hampton was very complete on his explanation of the Secure Plus plan and was very enjoyable to converse with.

3 years ago

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Kyle Green Roanoke Rapids, NC

I trust endurance like I trust having on white pants with diarrhea. They voided my warranty claiming my tires were oversized by 4% . This has nothing to do with the torque converter that went bad in my 2016 f150. Then they stuck me with the diagnosis bill. Use them if you wish and get screwed later...

4 years ago

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Lawrence Williams Chesapeake, VA

If i can give Endurance no stars I will!!!! this was a nightmare dealing with these crooks. I paid them over 3000 dollars for that warranty,and everytime my car went in the shop they denied me and said they can't fix it due to normal wear and tear. God is my witness, I never dealt with a warranty this bad!!!!!

4 years ago

Reply from Endurance

Hello lawrence,
We do apologize for you not receiving the best experience with our company.
We are unable to locate you in the system without further identifying information. We would urge you to please reach out to us so we can try to address your concerns and provide further assistance.
Please call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Jul. 31st, 2020

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Michael L Breaux Oak Harbor, WA

All three of the individuals I talked to were very helpful and polite and I got a fair deal Thank you

4 years ago

Reply from Endurance

Hello Michael,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department

Jul. 14th, 2020

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JOLANTA PERKINS

Good but I would like if I can reach them at a better number as well the rep can ask me about wanting to pay difference for Mercedes Benz parts instead of choosing for me.

4 years ago

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Valerie Davis Stockbridge, GA

The agent that I spoke to was very courteous and very quickly assisted me with the information that I was seeking.

4 years ago

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Simon Bailor Elmira, NY

First time user. I was impressed with the customer service and the ease of using your service. Thank you

4 years ago

Reply from Endurance

Hello Simon,
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department

May. 14th, 2020

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Deborah Muhammad Arlington, TX

I was getting the run around and hung on but I called back got Brittany and she handle my problem I hope my future with Endurance will be the best ever!

4 years ago

Reply from Endurance

Thank you very much for taking the time to leave a review!

Apr. 28th, 2020