Name: Endurance
Rating: 4.2

star star star star star

Roland Tennyson Fostoria, OH

Great customer service the third lady I talked to was very kind and she knew what she was doing unlike the two they transferred me to before her

4 years ago

star star star star star

Isaac McNeal Charlotte, NC

So far, So good. No worries since I purchased the warranty. Customer service always answer every question/concern. Best decision I made!!!

4 years ago

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Allen Las Vegas, NV

Worst warranty company ever. Took my car to dealership for oil change. They said it was leaking brake fluid I said call my warranty company.........14 days later an inspector finally came out took wrong pictures.....5 days after that dealership took pictures and wrote up scope of work ......then it was denied....so I'm out of a car for 19 days waiting on endurance to get shit together then I get nothing but a car that still is leaking brake fluid.........

4 years ago

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Colin Elyria, OH

2weeks still waiting on an approval on my 2016 Ford Explorer transmission no rental car they are looking for ever reason to denial of the clam and not trying to approve anything after my work is done It’s looking like my attorney is going to have to file a motion with the courts so my best advice to everyone is talk to your service shops and ask them who a good company to give you a warranty talk to a couple of shops and as them who they deal with and witch warranty are truly lagit

4 years ago

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Dalia Balderas Austin, TX

Customer service in enrollment were very professional n explained the contract very well. Looking forward in working with your company.

4 years ago

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Leonard W. Horton Memphis, TN

Vernetta was very helpful and attentive to my needs. I will continue doing business and recommend friends and family as well.

4 years ago

star star star star star

Todd m Schiftar Waterford, MI

The best !!!! I have tried other warranty services, like Carshield ( what a joke) . Endurance The best Thank you, Great customer service!

4 years ago

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Tim Slack Plymouth, MI

Nauman K returned a call of mine and was very helpful and pleasant in answering my questions about the policy. Still in the waiting period so....!

4 years ago

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Mark Dicus ,

Everything was explained in detail and all my questions were answered to my satisfaction. I will recommend Endurance Auto Services to anyone.

4 years ago

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Brenda Sonju Phoenix, AZ

What a scam. We had a contract for three years. Renewed in July and now we have a needed repair. They are denying the claim saying we have not met the 1000 mile requirement for the contract to start. So every year you are with them you have maybe 10 months of coverage depending on how much you drive. They have no respect for customer loyalty and will look for every reason possible to deny any and every repair.

4 years ago

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Joe Payne , FL

Since purchasing my vehicle I have had endurance send me msgs, letters,and I'm sure they probably called my phone telling me either my coverage is expiring soon or great new rates for my vehicle in my area, Quit :;!!! I don't own a malibu,honda,or a ford , I want to be on commercial for yal keeping it real about how you don't know what your are DOING, please let me help during these trying times, people should know how you got all that personal information but can't get the vehicle right.

5 years ago

Reply from Endurance

Joe,

We're sorry about your experience. We'd like to make this right, but we're having a little trouble getting in touch with you. Please reach out to us at 833-760-0386.

Oct. 27th, 2020

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Vicki Lincoln, NE

It is hard for me to believe this company is still in business! Our experience is complete disappointment and frustration. Instead of wanting to help and provide good customer service when we are dealing with a problem with our pickup, the company wants to delay, deny, obstruct--do anything possible to avoid paying a claim. We only have one vehicle, it has been in the shop for 9 days and we still have no approval to go ahead with repairs. Absolutely disgusted! I would not recommend to anyone and would strongly advise you to warn anyone you know to never purchase a warranty from Endurance.

5 years ago

Reply from Endurance

Hello Vicki,
We do apologize for you not receiving the best experience with our company.
We are unable to locate you in the system without further identifying information. We would urge you to please reach out to us so we can try to address your concerns and provide further assistance.
Please call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Jul. 31st, 2020

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Valerie A Nagano Kapaa, HI

I was mislead about a certain repair coverage when I was signing up for your insurance...I asled specifically three times about repairs on my brakes..i had my friend listening to the conversation btwn me and your rep..I was told the rotors were covered as well as the labor to fix it...the brake pads would not be covered, which I agreed to..when I took my car in to repair the brakes. The service advisor called you guys and was told that the repair would not be covered..I am very disappointed in your customer svc dept..and your company...

5 years ago

Reply from Endurance

Hello Valerie,
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Jul. 16th, 2020

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Wendy Hebert Dallas, TX

Everyone I spoke to was kind an patient with all my questions. Helped me with explaining everything to my husband whom is deaf.

5 years ago

Reply from Endurance

Hello Wendy,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

Jul. 14th, 2020

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Fred Tukke Buffalo, NY

The Gentleman that took my call was courteous and of a lending ear to hear my concerns...thusly I was very satisfied with his professionalism

5 years ago

Reply from Endurance

Hello Fred,
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department

Jul. 14th, 2020

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Tina Atlanta, GA

always great, everybody is very helpful. I love that Christoph R takes the time to make sure everything is understood, and my price is great!

5 years ago

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Patrickprod27 Houston, TX

Awesome customer service. Vnetta really helped me understand policy and gave me stellar assistance. I appreciate all her help!

5 years ago

Reply from Endurance

"Thank you for the 5 star rating."

May. 14th, 2020

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Chevonne Spinks New Canaan, CT

Horrible. Was scammed into purchasing this so called “best” warranty for my vehicle that covers everything even engine repairs. I specifically asked if my car broke down tomorrow would I be covered and was told I absolutely would. Months later I have engine issues and now I’m told that they won’t honor the repairs. Nope Endurance will not get away with this form of scam. They picked the wrong one.

5 years ago

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George Imhof Pasadena, MD

Megan was extremely helpful and friendly. It was a pleasure talking with her. She fixed a problem that has gone on for 3 months.

5 years ago

Reply from Endurance

Thank you very much for taking the time to leave a review for our company!

May. 5th, 2020

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Truth Columbus, OH

Rude customer service and they absolutely refused to cancel my policy. I should not have to explain other than “I no longer need the service.” Had a representative hang up on me, called back got someone else named renetta and she also refused to cancel policy and preceded to yell on the phone! I was never rude to either of these representatives even after they continued to get rude with not only me, but my mother as well! This company is a scam. Horrible experience, wasted money! They still have not canceled my policy!

5 years ago

Reply from Endurance

Hello,
We do apologize for you not receiving the best experience with our company.
We are unable to locate you in the system without further identifying information. We would urge you to please reach out to us so we can try to address your concerns and provide further assistance.
Please call in at 833-760-0386.
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Apr. 20th, 2020

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George S Weichelt North Fort Myers, FL

Endurance is the worst warranty company in the business. They will go out of their way, with a lot of jibberish just to keep from paying legitimately covered items. Do not waste your money with this deceiving, dishonest company. They do not honor their warranty when it plainly says right in your paperwork that an item covered will not be paid for and they refuse to honor their commitment to arbitration.

5 years ago

Reply from Endurance

George,

We appreciate you working with our Customer Service Manager to find a resolution. We appreciate your patience and we're glad to have you as a customer!

Thank you,
Customer Experience Department

Apr. 15th, 2020

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Cecile joseph Mableton, GA

Best experience yet Verneta was Very understanding, and Was all ears, tried her best to help me with my situation. #GiveHerpromotion

5 years ago

Reply from Endurance

Hello Cecile,
Thanks for sharing your rating with us and the community.
Customer Experience Department

Apr. 9th, 2020

star star star star star

Theron Greaves Loganville, GA

Tabitha was very helpful in taking care of the changes to my account billing information. She promptly forwarded the necessary emails. Thank you.

5 years ago

Reply from Endurance

Hello Theron,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department

Apr. 1st, 2020

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John Oros Port Charlotte, FL

Tabitha could NOT have done a better job!!! I wish ALL phone service people were 1/2 as good at helping the customer as she is!!!

5 years ago

Reply from Endurance

Hello John,
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department

Apr. 1st, 2020

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Victoria Wichita, KS

Tabitha was awesome very nice and pleasant on the phone and helped resolve my issue and helped me with info I didn't know about.

5 years ago

Reply from Endurance

Hello Victoria,
We want to say welcome to the Endurance Family.
Thank you very much for voicing your positive experience with the company.
Looking forward to having you as a client for many years to come.
Thanks,
Customer Experience Department

Mar. 30th, 2020

star star star star star

John Clark Chicago, IL

They are very outstanding company. With all this world crisis on our hands they let my payment go to the back of my policy I thank you all very much

5 years ago

Reply from Endurance

Hello John,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

Mar. 27th, 2020

star star star star star

Monet Tatianna Dallas, TX

Endurance understands the current situation and they are helping all of us who are currently struggling. Unity always wins! Thanks, Endurance.

5 years ago

Reply from Endurance

Hello Monet,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Mar. 26th, 2020

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George S Weichelt Cape Coral, FL

One star is still one too many for this rip-off company. They will automatically reject any warranty service on the first try. They will screw you at every chance they have. They have refused warranty service because they said the part wore out! Why and the hell would anyone buy a warranty from this company when they cheat at every chance they get. Even if it says your part is covered in writing they will deny any warranty work. Save your money or find someone else, anyone else because Educance sucks!

5 years ago Edited September 14, 2021

Reply from Endurance

George,

We appreciate you working with our Customer Service Manager to find a resolution. We appreciate your patience and we're glad to have you as a customer!

Thank you,
Customer Experience Department

Apr. 15th, 2020

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Deak Allison Portland, OR

Would anyone be interested in joining a class action lawsuit against Endurance? They recently decided to deny my claim stating that I made modifications to my vehicle. They did say they could take more money and still not guarantee coverage. I feel that they use this shady business practice of taking premiums, but when it comes time to pay out they look for a loop hole to not pay the claim.

5 years ago

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Gail Fort Worth, TX

I urge you NOT to buy this also due to the pressured sales personnel. I called due to the fact I had received a letter in the mail stating the price of extended warranty was going to increase on March 5,2020. I simply called to get information, however, when I said I would need to discuss this with my husband and would need to call back, the manager stated "We can't give away free money. If you don't purchase now, the prices will go up." I said even in the next 3 days? He stated again yes. WALK AWAY!

5 years ago

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Erik Jonsgaard Colorado Springs, CO

Endurance denied my claim claiming "continued operation" but my mechanic confirms that there was no indication available (codes, check engine indicators, loss of compression via digital compression diagnosis, bad noises, etc.) That would have led me to believe any damage was being done to my motor until it failed. My truck needs an expensive new motor and has been in the shop for months. Hired an attorney and sent breach of contract notification but they are forcing me to go through arbitration which is drawn out and costly. Shame on you Endurance for not honoring your contract. BUYER BEWARE

5 years ago

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Maggie Sandown, NH

I would not recommend this policy to anyone. I found them difficult to work with. They stated in their policy that they would cover something as simple as a horn but when it came time to get it fixed they claimed that the electrical part leading up to the horn was not covered. This part by the way is not a common part that fails like the brakes or the battery.

5 years ago

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NY guy Peekskill, NY

I received a letter from Endurance telling me that my previously purchased extended warranty for my 2017 Subaru Forester has expired. When calling to them (Vehicle Protection Coordinator Ms. P), I was basically bullied to buy another protection plan. The thing is, my current warranty DID NOT expired. This is a scam that the company is pushing to force people to buy their services. They should be put out of business, and the faster the better for all of us who drive...

6 years ago

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Crystal Ponca City, OK

I bought this warranty in August. I seemed really great! Bumper to bumper coverage, monthly payments but they recorded the mileage wrong but I didn't know that until I took my car in to get it fixed. Then they refused to fix it. They would not change the mileage and not I can't get a full refund. This place is a joke. I absolutely regret getting this coverage. DON'T DO IT!!!!!

6 years ago

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Tamieka Battle Pittsburgh, PA

I brought a 2013 Nissan Armada on 25th of March with a warranty from this company exactly 4 months later my differential breaks and this warranty refuses to fix my vehicle every time they ask the technician to do something a they do it they ask them to do some other senseless task now I'm being told I have to come out of pocket because they are looking for a reason to deny my claim so look for a warranty some where else they will take your money but not pay for your vehicle plus Shannon from customer service sucks

6 years ago

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Arman

Very dodgy service. The immediately transfer you to a repair shop (in this case was Rapid Tune Chadstone) who can easily tell you whether covered or not but they do not, and after leaving my car there for 4 days thinking they have applied for the warranty I was told I was not eligible because not one of the covered items. The engine was heating up, and the warranty says engine and transmission, but because it was heating up from a radiator leakage they said this was not covered! Incredibly disappointing and you are better of without it

6 years ago

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Mark A Emanuele Fords, NJ

One Star because I can't give No stars. They were quick to take my money. When I bought the coverage, I was specifically told that the suspension on my vehicle WAS covered. I was never sent a copy of my contract, but they took my money. When my air suspension had problems, they told me that they DON'T cover the suspension. STAY AWAY FROM THESE CROOKS!!!!!!

7 years ago

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Abelardo Fonseca Rockport, TX

Before taking my truck to the dealer, I called Endurance and told them that the A/C had gone out. I had purchased their best policy. The Endurance representative told me to take my truck anywhere and Endurance had me covered. Wrong! Did not pay one red cent. In other words, it didn't matter that I checked with them first before the repairs were done.

7 years ago

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Cheryl Wright Westfield, IN

I have paid for my warranty for over a year. I took my car into the shop on Thursday June 7th before 8AM. It is now Monday afternoon at 2:30 and I have been trying to talk to Customer Service about getting the work authorized as the dealership has diagnosed it and has the parts but Endurance has not authorized my service even though it is covered by my policy. I have been on hold for over an hour and half. I dont think I would call that a brief delay.

7 years ago

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ANNA TUCKER Antioch, TN

The CSR that I spoke with was very sweet and helpful. I was able to update my account info and get on with my day very quickly.

8 years ago

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homer s

nicole was very helpfu lshe answered all my questions and even helped me skip my payment this month thanks nicole for your help

8 years ago

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b Augusta, ME

Excellent customer service! Had a question about coverage of a new policy and was given an answer completely and clearly.

8 years ago

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Hillary Alva Oden III

Ran into financial hardship called to cancel, and manager eddie P took care of the month of January for me. He is a frigging saint

8 years ago

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Verified Customer

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Jim Daugherty

Good fast service and reliable information

5 years ago Edited January 10, 2024

Reply from Endurance

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Sep. 24th, 2020

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Verified Customer

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Elayna

I've been with the company many years foe both my cars.

5 years ago

Reply from Endurance

Welcome to the Endurance Family! Thank you for the review.

Sep. 24th, 2020

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Verified Customer

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Matthew Hayes

Very friendly, courteous, knowledgeable about the company.

5 years ago

Reply from Endurance

Thank you so much for taking the time to leave us a rating.
Customer Experience Department

Sep. 24th, 2020

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Verified Customer

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stephen atkinson

easy to talk to, listens to questions that i might have

5 years ago

Reply from Endurance

Thank you for taking the time to leave us a review

Sep. 18th, 2020

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Verified Customer

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joan reuter

i have yet to recieve a copy of my contract or a card with info in case i need it

5 years ago

Reply from Endurance

Hello Joan,
I am going to expedite a copy of your coverage to you.
We apologize for any inconvenience this may have caused.
If you have further questions please email custserv@endurancedirect.com.
When you receive the copy of your contract please do feel free to change your review.
-Customer Experience Department

Sep. 18th, 2020

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Verified Customer

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Mel

I haven't had to use the service but some things I was promised I haven't received yet

5 years ago

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Verified Customer

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Sherman Gillespie

Because when a covered breakdown happen they take forever to approve claim and make you go through a lot to approve the claim

5 years ago

Reply from Endurance

Thank you so much for taking the time to leave us a rating.
Please reach out to us so we can try to make your experience a better one.
custserv@endurancedirect.com
Customer Experience Department

Sep. 18th, 2020