Name: Endurance
Rating: 4.5

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b Augusta, ME

Excellent customer service! Had a question about coverage of a new policy and was given an answer completely and clearly.

7 years ago

star star star star star

Hillary Alva Oden III

Ran into financial hardship called to cancel, and manager eddie P took care of the month of January for me. He is a frigging saint

7 years ago

star star star star star

Allen Perry

Outstanding customer service. Outstanding coverage and very affordable.

7 months ago

Reply from Endurance

Thank you so much for your kind words, Allen. We really appreciate the 5-star review!

- The Endurance Team

Apr. 1st, 2024

star star star star star

Banks H.

Amber was the best customer service rep I've ever had. She deserves a raise.

7 months ago

Reply from Endurance

Thank you so much for your 5-star review, Banks! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Apr. 1st, 2024

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Michelle Bernard

Easiest, no brainer purchase ever. We have one on both cars.

7 months ago

Reply from Endurance

Thanks for the stellar rating, Michelle!
- The Endurance Team

Apr. 1st, 2024

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HW Hilton

Quick response and evaluation for amount of claim and reimbursement

7 months ago

Reply from Endurance

We're happy to see that you had a 5-Star experience! We’re here for you anytime.

- The Endurance Team

Apr. 1st, 2024

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Verified Customer

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Jim Daugherty

Good fast service and reliable information

4 years ago Edited January 10, 2024

Reply from Endurance

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Sep. 24th, 2020

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Verified Customer

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Elayna

I've been with the company many years foe both my cars.

4 years ago

Reply from Endurance

Welcome to the Endurance Family! Thank you for the review.

Sep. 24th, 2020

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Verified Customer

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Matthew Hayes

Very friendly, courteous, knowledgeable about the company.

4 years ago

Reply from Endurance

Thank you so much for taking the time to leave us a rating.
Customer Experience Department

Sep. 24th, 2020

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Verified Customer

star star star star star

stephen atkinson

easy to talk to, listens to questions that i might have

4 years ago

Reply from Endurance

Thank you for taking the time to leave us a review

Sep. 18th, 2020

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Verified Customer

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joan reuter

i have yet to recieve a copy of my contract or a card with info in case i need it

4 years ago

Reply from Endurance

Hello Joan,
I am going to expedite a copy of your coverage to you.
We apologize for any inconvenience this may have caused.
If you have further questions please email custserv@endurancedirect.com.
When you receive the copy of your contract please do feel free to change your review.
-Customer Experience Department

Sep. 18th, 2020

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Verified Customer

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Mel

I haven't had to use the service but some things I was promised I haven't received yet

4 years ago

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Verified Customer

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Sherman Gillespie

Because when a covered breakdown happen they take forever to approve claim and make you go through a lot to approve the claim

4 years ago

Reply from Endurance

Thank you so much for taking the time to leave us a rating.
Please reach out to us so we can try to make your experience a better one.
custserv@endurancedirect.com
Customer Experience Department

Sep. 18th, 2020

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Verified Customer

star star star star star

Walter Bryan

Haven't had to use them yet. Good customer service.

4 years ago

Reply from Endurance

We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department

Sep. 18th, 2020

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Verified Customer

star star star star star

PETER Rayon El Paso, TX

GREAT POLICIES, GOOD REASONABLE PRICE, VERY RELIABLE.

4 years ago

Reply from Endurance

Thank you for leaving a review!

Sep. 3rd, 2020

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Verified Customer

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Robert Bartel Middletown, RI

Easy to enroll. I have two vehicles enrolled. I haven't used the service as yet.

4 years ago

Reply from Endurance

Thank you for taking the time to leave a review

Sep. 3rd, 2020

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Verified Customer

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Jenine Fields

Complete waste of my time and money. Covers nothin that I need done.So this company has my money and can't do a thing for me. Waste of money

4 years ago

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Verified Customer

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Cisneros

Seamless and professional and knowledgeable staff

4 years ago

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Verified Customer

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Bruce Bergen Minneapolis, MN

Too Expensive and too difficult to understand. Is it just the drive train the is covered?

4 years ago

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Verified Customer

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Jeff Burns Grand Saline, TX

I haven't got a good review for them. Because I bought the best warranty for my vehicle and they magically don't cover what the warranty paper says.

4 years ago

Reply from Endurance

Hello Jeff,
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us. We would like to have a conversation with you. Please call in at 833-760-0386 or email us at custserv@endurancedirect.com so we can set up a time to talk to you. We are having a difficult time locating your file.
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Jul. 1st, 2020

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Verified Customer

star star star star star

Luis F. Velazquez Miami Beach, FL

Easy and productive, very professional. Is a good warranty

4 years ago

Reply from Endurance

Thank you very much for the review. we greatly appreciate it.

Apr. 17th, 2020

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Verified Customer

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Tom Lacertosa

They are responsive to any questions I have

4 years ago

Reply from Endurance

Thank you Tom for your 5 star review! Greatly appreciated

Apr. 6th, 2020

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Verified Customer

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Willie Morris jr Chicago, IL

Best prices so far I'm getting everything I could ask for

5 years ago

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Verified Customer

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William D McElveen Florence, SC

Great overall customer service and seems to be a great aftermarket warranty.

5 years ago

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Verified Customer

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Michael Cardona Chicago, IL

Excellent, friendly customer service with affordable price.

5 years ago

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Verified Customer

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Mario A Dobles

Endurance i s very company and his people are very helpful

5 years ago

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Ricky Crisp Asheville, NC

Eudurance staff were very friendly and knowledgeable, and willing to help at moments notice. Thank you

1 year ago

Reply from Endurance

Hi,Ricky. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jan. 23rd, 2024

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Kel L. Riverview, FL

Have not had to use the insurance so far, but their customer service is great. Fair price for a ton of coverage.

1 year ago

Reply from Endurance

Hi, Kel. Thank you so much for taking the time to leave us a rating - it's much appreciated!

- The Endurance Team

Jan. 23rd, 2024

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NJPUNISHER10

IF I GIVE ZERO STARS I WOULD. When I bought my warranty I gave them my car’s mileage. No issue until I filed a claim and they said there’s a mileage issue after paying over a year and a half. They made a mistake on their end. STAY AWAY FROM ENDURANCE!!!!!

1 year ago

Reply from Endurance

At Endurance, we value your feedback. Please contact us at feedback@endurancedirect.com so we can better understand the events that took place and see what we can do to make things right.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Roberta Kortsep Waterbury, CT

Agent gave me more help then I asked for. Tabitha G knew what I needed and made sure I had all the information .

1 year ago

Reply from Endurance

Hi, Roberta. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

- The Endurance Team

Jan. 23rd, 2024

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David Engle

Very professional and courteous. Sought to understand my needs and find best solution. Thank you very much!

1 year ago

Reply from Endurance

Hi, David. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

- The Endurance Team

Jan. 23rd, 2024

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David Elder San Antonio, TX

It's a scam originally left 5 star review until I had to try and use it,they have rude customer service reps that won't give Any reassurances about what is and isn't cover ultimately they can refuse what ever they want, don't get scamed out of a 1000$ like I did

1 year ago

Reply from Endurance

David, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.

Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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mike hanks Avon, IN

James J was very helpful and timely, He confirming that my policy was canceled and was very polite and attentive

1 year ago

Reply from Endurance

Hi, mike. Thanks so much for taking the time to write us a review!

- The Endurance Team

Jan. 23rd, 2024

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Tina Porter Montgomery, AL

NOTHING I GOT FIXED WAS APPROVED. I PAID $4,000 IN CAR REPAIRS AND $12OO IN CAR RENTALS. THE ONLY GOOD THING IS THEY REIMBURSED ME $900 AND DEFERRED 1 MONTH. THIS IS A TOTAL WAIST OF MONEY,

1 year ago

Reply from Endurance

Tina, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

Thank you,
The Endurance Team

Feb. 14th, 2024

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Frances Smith Brentwood, TN

They were quick to return the call from Firestone for approval on my repairs so I could get back in my vehicle quickly.

1 year ago

Reply from Endurance

Hi, Frances. We’re so happy to hear you had a great experience with our customer service team!

- The Endurance Team

Feb. 14th, 2024

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Linda Rinehart Iola, KS

I haven't used claims yet but if they are like customer service I'm sure I'll be pleased with my choice

1 year ago

Reply from Endurance

Hi, Linda. Thank you so much for leaving us a stellar review!

- The Endurance Team

Mar. 21st, 2024

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Bill Blair Urbandale, IA

Endurance sent me a check for a new tire that could not be repaired. The process to file a claim was very easy.

1 year ago

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Keith Austin, TX

Brett was FANTASTIC! He helped me considerably and I am highly satisfied with his service! Thank you!

1 year ago

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Richard Seeley Avon, MA

She was straight to the point and knowledgeable. She gave me clear precise information and handle my buisness well.

1 year ago

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Camila Thompson Racine, WI

Great Customer Service and Plan. All my questions are answered with one call, thank you for being so efficient.

1 year ago

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Leo Bryant Houston, TX

They were very easy to get a claim started and paid. The dealership liked doing business with Endurance.

1 year ago

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Joseph Martin Lawrenceburg, TN

Made 3 claims and was told that all3 thing were not covered. 2 of these claims prevented the truck from running, So what good is the warranty. Will be cancelling as soon as I get home. Waste of money. Can't leave a 0 stars so gave it a 1

1 year ago

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Charmed Salt Rock, WV

I was done wrong by another company heard of you called got a great quote and have had great service

1 year ago

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Jose Wittmann Mobile, AL

I’ve requested a copy of my ENDURANCE contract 3 times… but I have NOT received it! If I don’t receive it by next week I will cancel my policy! Thank you.

1 year ago

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Whaji Khan Fort Worth, TX

company miscommunicate to sell policy. His name was Darren who sold me the policy and said maintenance is covered fully but when I got the hardcopy it was not covered very minimal amount was covered under maintenance services.

1 year ago

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Dan Stivers Brookfield, IL

Rodney was the best, he answered all of my questions and was very personable. You're lucky to have him!

1 year ago

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Tonya Dewhitt Spring, TX

Very responsive and considerate. Car trouble is no fun, Tabitha’s calm demeanor was exactly what I needed.

1 year ago

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Matt Woolridge

Carmen was not only friendly and understanding, but a huge help getting all my questions answered!!! Thanks, Carmen.

1 year ago

star star star star star

Sebastian Merfea Brooklyn, NY

Michelle and her colleagues were absolutely WONDERFUL! Can’t say enough good things about Endurance so far…

1 year ago

star star star star star

Bridges

Professionalism, Character, Listening to concerns Assistant with questions concerning Services covered Strategic

1 year ago Edited August 22, 2023