Name: Endurance
Rating: 4.2

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Verified Customer

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Walter Bryan

Haven't had to use them yet. Good customer service.

5 years ago

Reply from Endurance

We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department

Sep. 18th, 2020

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Verified Customer

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PETER Rayon El Paso, TX

GREAT POLICIES, GOOD REASONABLE PRICE, VERY RELIABLE.

5 years ago

Reply from Endurance

Thank you for leaving a review!

Sep. 3rd, 2020

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Verified Customer

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Robert Bartel Middletown, RI

Easy to enroll. I have two vehicles enrolled. I haven't used the service as yet.

5 years ago

Reply from Endurance

Thank you for taking the time to leave a review

Sep. 3rd, 2020

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Verified Customer

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Jenine Fields

Complete waste of my time and money. Covers nothin that I need done.So this company has my money and can't do a thing for me. Waste of money

5 years ago

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Verified Customer

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Cisneros

Seamless and professional and knowledgeable staff

5 years ago

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Verified Customer

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Bruce Bergen Minneapolis, MN

Too Expensive and too difficult to understand. Is it just the drive train the is covered?

5 years ago

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Verified Customer

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Jeff Burns Grand Saline, TX

I haven't got a good review for them. Because I bought the best warranty for my vehicle and they magically don't cover what the warranty paper says.

5 years ago

Reply from Endurance

Hello Jeff,
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us. We would like to have a conversation with you. Please call in at 833-760-0386 or email us at custserv@endurancedirect.com so we can set up a time to talk to you. We are having a difficult time locating your file.
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Jul. 1st, 2020

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Verified Customer

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Luis F. Velazquez Miami Beach, FL

Easy and productive, very professional. Is a good warranty

5 years ago

Reply from Endurance

Thank you very much for the review. we greatly appreciate it.

Apr. 17th, 2020

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Verified Customer

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Tom Lacertosa

They are responsive to any questions I have

5 years ago

Reply from Endurance

Thank you Tom for your 5 star review! Greatly appreciated

Apr. 6th, 2020

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Verified Customer

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Willie Morris jr Chicago, IL

Best prices so far I'm getting everything I could ask for

7 years ago

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Verified Customer

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William D McElveen Florence, SC

Great overall customer service and seems to be a great aftermarket warranty.

7 years ago

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Verified Customer

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Michael Cardona Chicago, IL

Excellent, friendly customer service with affordable price.

7 years ago

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Verified Customer

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Mario A Dobles

Endurance i s very company and his people are very helpful

7 years ago

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Cynthia Female Clark.

i bought an EXTENDED WARRANTY PLAN never had to use it so far but its a great feeling to know if something happen to my car i'm covered .

1 year ago

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Cynthia Powell

The professionalism of the Rep Reggie when I called in to inquire about a claim. He was very informative.

1 year ago

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Francis Torrens

My car needed a new transmission Endurance paid what the dealer wanted for a GM factory rebuilt transmission

1 year ago

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Kenneth Bryant

The coverage provided from Endurance extended the life of my vehicle while reducing out of pocket expenses.

1 year ago

Reply from Endurance

Kenneth, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for.

- The Endurance Team

Apr. 1st, 2024

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Debbie Mathis

I haven't had any claims yet but every time I have called customer service it has been a pleasant experience.

1 year ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Debbie. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Apr. 1st, 2024

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Mark Smith

When I wanted to upgrade my policy to cover my nav system and other electronics. They wanted me to start a new policy and begin the process all over.

1 year ago Edited April 2, 2024

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Ricky Crisp Asheville, NC

Eudurance staff were very friendly and knowledgeable, and willing to help at moments notice. Thank you

2 years ago

Reply from Endurance

Hi,Ricky. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jan. 23rd, 2024

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Kel L. Riverview, FL

Have not had to use the insurance so far, but their customer service is great. Fair price for a ton of coverage.

2 years ago

Reply from Endurance

Hi, Kel. Thank you so much for taking the time to leave us a rating - it's much appreciated!

- The Endurance Team

Jan. 23rd, 2024

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NJPUNISHER10

IF I GIVE ZERO STARS I WOULD. When I bought my warranty I gave them my car’s mileage. No issue until I filed a claim and they said there’s a mileage issue after paying over a year and a half. They made a mistake on their end. STAY AWAY FROM ENDURANCE!!!!!

2 years ago

Reply from Endurance

At Endurance, we value your feedback. Please contact us at feedback@endurancedirect.com so we can better understand the events that took place and see what we can do to make things right.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Roberta Kortsep Waterbury, CT

Agent gave me more help then I asked for. Tabitha G knew what I needed and made sure I had all the information .

2 years ago

Reply from Endurance

Hi, Roberta. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

- The Endurance Team

Jan. 23rd, 2024

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David Engle

Very professional and courteous. Sought to understand my needs and find best solution. Thank you very much!

2 years ago

Reply from Endurance

Hi, David. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

- The Endurance Team

Jan. 23rd, 2024

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David Elder San Antonio, TX

It's a scam originally left 5 star review until I had to try and use it,they have rude customer service reps that won't give Any reassurances about what is and isn't cover ultimately they can refuse what ever they want, don't get scamed out of a 1000$ like I did

2 years ago

Reply from Endurance

David, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.

Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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mike hanks Avon, IN

James J was very helpful and timely, He confirming that my policy was canceled and was very polite and attentive

2 years ago

Reply from Endurance

Hi, mike. Thanks so much for taking the time to write us a review!

- The Endurance Team

Jan. 23rd, 2024

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Tina Porter Montgomery, AL

NOTHING I GOT FIXED WAS APPROVED. I PAID $4,000 IN CAR REPAIRS AND $12OO IN CAR RENTALS. THE ONLY GOOD THING IS THEY REIMBURSED ME $900 AND DEFERRED 1 MONTH. THIS IS A TOTAL WAIST OF MONEY,

2 years ago

Reply from Endurance

Tina, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

Thank you,
The Endurance Team

Feb. 14th, 2024

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Frances Smith Brentwood, TN

They were quick to return the call from Firestone for approval on my repairs so I could get back in my vehicle quickly.

2 years ago

Reply from Endurance

Hi, Frances. We’re so happy to hear you had a great experience with our customer service team!

- The Endurance Team

Feb. 14th, 2024

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Linda Rinehart Iola, KS

I haven't used claims yet but if they are like customer service I'm sure I'll be pleased with my choice

2 years ago

Reply from Endurance

Hi, Linda. Thank you so much for leaving us a stellar review!

- The Endurance Team

Mar. 21st, 2024

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Bill Blair Urbandale, IA

Endurance sent me a check for a new tire that could not be repaired. The process to file a claim was very easy.

2 years ago

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Keith Austin, TX

Brett was FANTASTIC! He helped me considerably and I am highly satisfied with his service! Thank you!

2 years ago

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Richard Seeley Avon, MA

She was straight to the point and knowledgeable. She gave me clear precise information and handle my buisness well.

2 years ago

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Camila Thompson Racine, WI

Great Customer Service and Plan. All my questions are answered with one call, thank you for being so efficient.

2 years ago

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Leo Bryant Houston, TX

They were very easy to get a claim started and paid. The dealership liked doing business with Endurance.

2 years ago

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Joseph Martin Lawrenceburg, TN

Made 3 claims and was told that all3 thing were not covered. 2 of these claims prevented the truck from running, So what good is the warranty. Will be cancelling as soon as I get home. Waste of money. Can't leave a 0 stars so gave it a 1

2 years ago

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Charmed Salt Rock, WV

I was done wrong by another company heard of you called got a great quote and have had great service

2 years ago

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Jose Wittmann Mobile, AL

I’ve requested a copy of my ENDURANCE contract 3 times… but I have NOT received it! If I don’t receive it by next week I will cancel my policy! Thank you.

2 years ago

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Whaji Khan Fort Worth, TX

company miscommunicate to sell policy. His name was Darren who sold me the policy and said maintenance is covered fully but when I got the hardcopy it was not covered very minimal amount was covered under maintenance services.

2 years ago

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Dan Stivers Brookfield, IL

Rodney was the best, he answered all of my questions and was very personable. You're lucky to have him!

2 years ago

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Tonya Dewhitt Spring, TX

Very responsive and considerate. Car trouble is no fun, Tabitha’s calm demeanor was exactly what I needed.

2 years ago

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Matt Woolridge

Carmen was not only friendly and understanding, but a huge help getting all my questions answered!!! Thanks, Carmen.

2 years ago

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Sebastian Merfea Brooklyn, NY

Michelle and her colleagues were absolutely WONDERFUL! Can’t say enough good things about Endurance so far…

2 years ago

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Bridges

Professionalism, Character, Listening to concerns Assistant with questions concerning Services covered Strategic

2 years ago Edited August 22, 2023

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Angela

The last customer representative was awesome, she took the time to explain the issue with my previous contract.

2 years ago Edited September 15, 2023

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Marcie Johnson Cleveland, OH

Everything I need done on my car. Endurance don't cover nothing. And I have to pay out a lot of money for repairs now I need a crankshaft seal they cover the crankshaft but not the seal makes no sense to me it sounds good you pay all that money then have a couple of years free but I feel it's a rip off wouldn't recommend it to anyone

2 years ago

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Kimberly Thomas

When I needed my warranty my claim was denied due to mileage. I have been paying Endurance for months and when I need them they denied my claim. Less than 1 star!!!! They are unwilling to work with the customer and can careless.

2 years ago

Reply from Endurance

Hi, Kimberly. We’re sorry to see that you had a less-than-satisfactory experience.
We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.

When time allows, please send us an email at feedback@endurancedirect.com.

Thank you,
The Endurance Team

Jul. 18th, 2023

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Carok LA

The representative was very polite and very helpful in my needs she was able to assist me with my needs.

2 years ago

Reply from Endurance

Hi, Carok. Thank you very much for voicing your positive experience with the company. We look forward to having you as a customer for many years to come.

- The Endurance Team

Jul. 18th, 2023

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Scott King Nededog Charlotte, NC

I don’t remember the lady’s name that was helping me but she was very helpful. Very much appreciated

2 years ago

Reply from Endurance

Hi, Scott. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

- The Endurance Team

Jul. 18th, 2023

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Danna Foster Boston, MA

Very helpful professional and thorough! Tabitha did an amazing job explaining my policy to me and all its benefits!

2 years ago

Reply from Endurance

Hi, Danna. We are thrilled to learn that you had a positive experience with our team!

- The Endurance Team

Jul. 18th, 2023

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Da'Nasia McFadden Albany, NY

Amy was a great help. She fixed the matter with my account. She was very informative and helpful during this matter.

2 years ago

Reply from Endurance

Hi, Da'Nasia. We are delighted that you had a great experience with our team. Thank you for taking the time to rate us!

- The Endurance Team

Jul. 18th, 2023