Name: Endurance
Rating: 4.5

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Jon Logan

This company is the worst warranty company in the world they don’t pay for any repairs. They find every excuse to not fix a repair. I have been robbed by this company for moths

1 year ago

Reply from Endurance

Hi, Jon.
At Endurance, we really value feedback. Please contact us at feedback@endurancedirect.com so we can better understand the events that took place and see what we can do to make things right.

Thank you,
- The Endurance Team

Jul. 18th, 2023

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Nancy B

The way it was explained to me when I first signed up is different from when I tried to make a claim. I don’t see why certain parts now are not covered. That’s not what I was told. SMH. Useless. Money wasted

1 year ago

Reply from Endurance

Hi, Nancy. We're sorry to see that your expectations were not met. When time allows, please send us an email at feedback@endurancedirect.com. We'd like to see what we can do to make things right.

Thank you,
- The Endurance Team

Jul. 18th, 2023

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Heartless Gamerz New York, NY

Customer Support was Great when it came to understanding my policy for my Vehicle

1 year ago

Reply from Endurance

Hi, Heartless. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jul. 18th, 2023

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Maurice Miley Jr. GA

Easy , efficient and very professional. Representative listens well to customer.

2 years ago

Reply from Endurance

Hi, Maurice. Your feedback is highly appreciated. Thank you for the review!

- The Endurance Team

Aug. 15th, 2022

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Deb Miami, FL

So, as far as I know, it’s a great company and that’s why I got it in the place.

2 years ago

Reply from Endurance

Deb, Thank you for taking the time to write us a review!

- The Endurance Team

Jul. 19th, 2022

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Gary McElmuray Omaha, NE

One word “painless”. On the phone with well versed, knowledge customer service.

2 years ago

Reply from Endurance

Thank you so much for your 5-star review, Gary! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Jul. 19th, 2022

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Donald Pittman Wimauma, FL

Wait for a long time , to get approved , going throw a lot adjusters and still having to wait on answers, car down three weeks , two days rental . A whole lot of down time , not what I agree for . And being asked to

2 years ago

Reply from Endurance

Donald, we’re sorry to see that you had a less-than-satisfactory experience.
We pride ourselves on our customer service and the high-quality standards we maintain.
We would like to make things right as soon as possible. When time allows, please send us an email at feedback@endurancedirect.com with your policy number and more information. Thank you.

Jul. 19th, 2022

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Jasmine Whitfield Semmes, AL

She was very professional and fast. She clarified all my questions and concerns.

2 years ago

Reply from Endurance

Hi, Jasmine.Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

- The Endurance Team

Jul. 11th, 2022

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mable christian Washington, DC

Excellent customer service experience. All my concerns and questions were answered

2 years ago

Reply from Endurance

Hi, Mable. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any further questions.

- The Endurance Team

Jul. 11th, 2022

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Marsha B Las Vegas, NV

The company Representative, Rodney, was excellent ! He was considerate and efficient!

2 years ago

Reply from Endurance

Hi, Marsha. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

- The Endurance Team

Jul. 11th, 2022

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Casshina Alexander Lewisville, TX

What I like about the company is there understanding and excellent customer services.

2 years ago

Reply from Endurance

Hi, Casshina. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver on our promise of providing peace of mind.

- The Endurance Team

Jul. 11th, 2022

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Nyeasha Harrell Philadelphia, PA

Ms.Tabitha was so helpful and sweet and even helped me find a mechanic thank you

2 years ago

Reply from Endurance

Nyeasha, thank you so much for sharing your feedback about our service. We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Jul. 11th, 2022

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Jessica Atlanta, GA

Easy to work with. Best coverage for my car and wonderful customer service staff in the business!

2 years ago

Reply from Endurance

Hi, Jessica. We're so happy to hear that you love your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!

- The Endurance Team

Jul. 11th, 2022

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Jose Marrero

Very helpful and informative and cuts right to the point on answering a my question which is great!

2 years ago

Reply from Endurance

Jose, we appreciate the kind words and are glad we could provide you with a positive experience!

- The Endurance Team

Jul. 11th, 2022

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Ashia Allen Champaign, IL

I had a wonderful experience today. She me paying a bill delightful by making me laugh.

2 years ago

Reply from Endurance

Ashia, thanks for your review. We're glad to hear you had a great experience with our team!

- The Endurance Team

Jul. 11th, 2022

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David Veller Chicago, IL

Very friendly and helpful! First time using your service, I just needed some advice.

2 years ago

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K Jonas New Braunfels, TX

Kim was very helpful and provided good information. The wait time on hold was almost an hour though.

2 years ago

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Derrick Broadway Baltimore, MD

I spoke with Rodney who has excellent customer service. He helped me greatly and meet all my needs

2 years ago

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Beth Paul CA

My representative was very courteous friendly and helpful. She was very informative

2 years ago

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bo shumate

A very nice person to talk to just a calm relaxing person in a time of stress thank you very much

2 years ago

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Mr. Dale Simmons, Sr New Bern, NC

Great Customer Service and made sure my needs were met for my call in the first place..

2 years ago

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Alan Henson Ellijay, GA

Jazmyn went above and beyond to help me get a rental car. She is a STAR employee with this company.

2 years ago

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Willie Thompson Lumberton, TX

Tabitha was very friendly, took care of all of my concerns in a quick and professional manner.

2 years ago

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Austin Mays Minneapolis, MN

Awesome customer service. The representative worked with me until the solution was found.

2 years ago

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Chirag Patel Titusville, FL

Customer support was great! Nice and helpful, gave all the information we needed.

2 years ago

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Donald Reyna New York, NY

Worst customer service there is, They NEVER paid out on any claims. Even all the claims were "covered" by them and they would find a reason to not pay them. Useless company and Useless customer service.

3 years ago

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Kerndj173 Silver Spring, MD

Great customer service. Robert V. Was great on explaining the warranty and whats covered

3 years ago

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Herman Narcisse Chicago, IL

Very professional presentation and knowledgeable about the products their selling. Very pleased

3 years ago

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Evelyn Durham, NC

Agent was polite and patient. He answered all my questions and explained every detail.

3 years ago

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Lawrence Maak Baraboo, WI

The gentleman I talked with treated me with respect and answered all my question, I was pleased.

3 years ago

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Claire A Valin Denver, CO

Had difficulties with payments - corrected! Needed copy of policy and was sent promptly!

3 years ago

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Constance Franklin Bay City, TX

My experience with customer service was excellent. Mack and Mallory were terrific.

3 years ago

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Rallis Pappas Atlantic Beach, FL

Answered all of my questions and appear to provide good coverage with flexibility

3 years ago

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Neel Parikh Richmond, TX

The sale and enrollment process was wonderful. For some claims, they do take some time. Have learned to be patient.

4 years ago Edited September 14, 2021

Reply from Endurance

Hello Neel,
Welcome to the Endurance family. Thank you for taking the time to leave us a review.
-Customer Experience Department

Aug. 26th, 2020

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Romanza Clayton San Jose, CA

Like everything so far...haven't had to use it yet. Love their customer service!

4 years ago

Reply from Endurance

Hello Romanza,
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department

May. 14th, 2020

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Deric Hayes St Louis, MO

Endurance helped me handle my financial responsibility quickly and gave me peace of mind should something happen with my car mechanically.

4 years ago

Reply from Endurance

Hello Deric,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

May. 14th, 2020

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Rafael Miami, FL

Super awful..pay and pay .. when my car broke..they ask who are you.. Beware!!! They are good to take your money..but will not pay to fix problems..and good luck cancelling the policy..they put you on hold for weeks..

4 years ago

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LaWanda Buendia ,

The customer service department is wonderful. I like the rates on thservice agreement, but I hate the endurance app.

4 years ago

Reply from Endurance

Thank you for taking the time to leave us a positive review!

May. 5th, 2020

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Marva Benton Mansfield, TX

It was a good experience and a good call my questions were answered and my requests were met

4 years ago

Reply from Endurance

Hello Marva,
Thank you so much for taking the time to leave us a rating.
Customer Experience Department

May. 5th, 2020

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Peggy Miller San Antonio, TX

Response quick and friendly First time with company have not needed services yet

4 years ago

Reply from Endurance

Hello Peggy,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Apr. 24th, 2020

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Meech Dollaz Cincinnati, OH

The lady I spoke to was so nice respectable I really appreciate all of the services you guys do

4 years ago

Reply from Endurance

Hello,
First and foremost we want to say welcome to the Endurance family.
Your review was short, sweet, and to the point.
Thank you again for your feedback and look forward to working with you.
-Customer Experience Department

Apr. 14th, 2020

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Anthony Sarkis North Adams, MA

Kim was able to understand my challenge and make the necessary adjustments on my account.

4 years ago

Reply from Endurance

Hello Anthony,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

Apr. 2nd, 2020

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Shartrease Corley Tulsa, OK

Jeff was great... very friendly and did not make me feel bad at all about needing ab extension.

4 years ago

Reply from Endurance

Hello Shartrease,
Thank you so much for taking the time to leave us a rating.
Thanks,
Customer Experience Department

Apr. 2nd, 2020

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Angela Aparicio Merrillville, IN

Very easy to get signed up and everyone is extremely nice. I just spoke with Chelsea and she was very helpful

4 years ago

Reply from Endurance

Hello Angela,
Thank you so much for taking the time to leave us a rating.
Thanks,
Customer Experience Department

Apr. 1st, 2020

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Nicole Atlanta, GA

I wish I could give them zero stars. Scam company!! They find every loophole not to pay to repair your vehicle. Wish I could get in touch with others that have been scammed. A group lawsuit is much needed!!

4 years ago

Reply from Endurance

Hello Nicole,
We do apologize for you not receiving the best experience with our company. I have a representative reaching out to you so we can address your concerns.
I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 866-432-4443.
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Mar. 20th, 2020

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Disappointed Consumer Fort Lauderdale, FL

Horrific customer service and sales practices. The dealership has had my vehicle going on 2 MONTHS waiting on Endurance. I would urge anyone and everyone reading these reviews to run as fast as you can away from Endurance!

4 years ago

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L Falls Mills, VA

My request was simple I asked for a quote. I was barraged with texts and emails, and non-stop phone calls, but after several weeks had still not gotten the quote I kept requesting. I would never work with this company.

6 years ago

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Bobbi Roseburg, OR

they cover everything. easy to use. good customer service. excellent repair coverage.

6 years ago

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Jesse Montgomery

Man what a great guy! The most helpful representative I've ever spoken to. Keep up the great work.

7 years ago

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Wesles Lubin

Customer Service was Superb and made switching coverage over to my new car a breeze!

7 years ago