Endurance Logo

Endurance

star star star star star_half

6.8

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star_border star_border star_border star_border

Josh Camden, NJ

They wouldn't let me cancel. They guy told me to think about it for a week and get back to him and hung up. I had to go through the bank to get my money back. Do not use

6 years ago

star star star star star

Leslie Campbell

Customer service is great my receptionist was very polite and helpful!

7 years ago

star star star star star_border

Ronnie Hidlebird Sr

Very Courteous and helpful to all my guestion and Explain to me the billing cycle

7 years ago

star star star star star

Henry Hollander

Kevin did a super job. Appreciate the excellent customer service.

7 years ago

check_circle

Review Source

star star_border star_border star_border star_border

Etricia Williams-Robinson Pelham, AL

After paying this company for months, the one time I needed repair, NOTHING is covered in the contract, just 200 other things, not one thing that was actually wrong with my vehicle. I wish zero stars was an option.

1 year ago

Endurance Logo

Reply from Endurance

Hi Etricia, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your policy information, and we will be in touch soon.

Thank you,
The Endurance Team

Jan. 23rd, 2024

star star star star star_border

Amy McCarlie Orem, UT

We sell this warranty at our dealership. We have a warranty company that provides better customer service.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Sally Coleman

After taking Endurance I haven’t heard from them again

4 years ago Edited January 10, 2024

Endurance Logo

Reply from Endurance

We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Sep. 24th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Leonardo Givhan

I put in a claim and haven't received any assistance

4 years ago

Endurance Logo

Reply from Endurance

Hello Leonardo,
We apologize that you are having such a negative experience with our company.
We will have a representative reach out to you to try and make it an overall better experience.
-Customer Experience Department

Sep. 18th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Shakera Wilson Wilmington, NC

There is always an issue when I go to make a claim.

4 years ago

Endurance Logo

Reply from Endurance

Hello Shakera,
I apologize that you are having a negative overall experience with our company.
Please give us an email and we will see how we can possibly make your experience a better one.
Custserv@endurancedirect.com

Sep. 9th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Denise Park Marathon, NY

I thought it was going to cover a lot more than it really does.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

J BELL Charleston, SC

Sent emails to cancel. Should be NO CHARGE.

6 years ago

star star star star star

Willie Ferguson Columbus, GA

the customer service is great. the attention received great

1 year ago

Endurance Logo

Reply from Endurance

Hi, Willie, We appreciate the rating and are glad we could provide you with a positive experience!

- The Endurance Team

Jan. 23rd, 2024

check_circle

Review Source

star star star star star

Darrell Smith Atlanta, GA

Very nice and helpful Customer Service Agent

1 year ago

Endurance Logo

Reply from Endurance

Thanks so much, Darrell! We look forward to helping you again.

- The Endurance Team

Jan. 23rd, 2024

star star star star star

jerome mccullen Perham, MN

Question answered very well . Friendly Rep. Thanks.

1 year ago

Endurance Logo

Reply from Endurance

Hi, Jerome. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Jan. 23rd, 2024

check_circle

Review Source

star star star star star

Cathy Jo Payne (CJ)

Great customer service. The best I've had in a long time.

1 year ago

Endurance Logo

Reply from Endurance

Cathy, we're happy to hear you had a positive experience with Endurance! We value your input and encourage you to share more details about your experience with our team.

- The Endurance Team

Jan. 23rd, 2024

check_circle

Review Source

star star star star star

Carol Reid Philadelphia, PA

Customer service was very helpful/ and polite

1 year ago

Endurance Logo

Reply from Endurance

Hi, Carol.
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

- The Endurance Team

Jan. 23rd, 2024

star star star star star

DB

Very pleasant and informative. Wonderful experience

1 year ago

Endurance Logo

Reply from Endurance

Hello, DB. Thanks for sharing your rating with the community and us!

- The Endurance Team

Jan. 23rd, 2024

check_circle

Review Source

star star star star star

Larry Smith Melbourne, FL

Associate was great, I appreciate her help very much.

1 year ago

Endurance Logo

Reply from Endurance

Hi, Larry. We are thrilled to learn that you had a positive experience with our team!

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Domonique Davis NY

Absolutely wonderful warranty company definitely recommend

1 year ago

Endurance Logo

Reply from Endurance

Hi, Domonique. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

- The Endurance Team

Jan. 23rd, 2024

check_circle

Review Source

star star star star star

Shirley Swindle Lewisville, TX

Handled all questions in a very professional manner

1 year ago

Endurance Logo

Reply from Endurance

Hi, Shirley. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Jan. 23rd, 2024

check_circle

Review Source

star star star star star

Terrie Welch Forest Park, GA

They have the best customer service care

1 year ago

Endurance Logo

Reply from Endurance

Hi, Terrie. We appreciate the kind words and are glad we could provide you with a positive experience!

- The Endurance Team

Jan. 23rd, 2024

check_circle

Review Source

star star star star star

Brad Love Leander, TX

Customer service continues to be outstanding!

1 year ago

Endurance Logo

Reply from Endurance

Hi, Brad. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any further questions.

- The Endurance Team

Jan. 23rd, 2024

check_circle

Review Source

star star star star star

lerization Wichita, KS

representative was very courteous and polite

1 year ago

Endurance Logo

Reply from Endurance

Hi, lerization. Thanks so much for taking the time to write us a review!

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Marguerite Washington Mesa, AZ

The manager was very knowledgeable regarding the product.

1 year ago

Endurance Logo

Reply from Endurance

Hi, Marguerite. We appreciate the kind words and are glad we could provide you with a positive experience!

- The Endurance Team

Feb. 14th, 2024

check_circle

Review Source

star star star star star

Mitzie Mitchell Smithfield, NC

Everyone is very nice every time I reach out to them Mitzie

1 year ago

Endurance Logo

Reply from Endurance

Hi, Mitzie. Thanks so much for taking the time to write us a review!

- The Endurance Team

Feb. 14th, 2024

check_circle

Review Source

star star star star star

Angel CA

Great custemer service polite friendly knowledable

1 year ago

Endurance Logo

Reply from Endurance

Hi, Angel. Your feedback is highly appreciated. Thank you so much for the review!

- The Endurance Team

Mar. 21st, 2024

star star star star star

Ronald Masters Fulshear, TX

Great warrenty company. Super customer service

1 year ago

check_circle

Review Source

star star star star star

John John Sanford, NC

Super helpful went out of way to help me

1 year ago

check_circle

Review Source

star star star star_border star_border

Debbie GERITANO Boston, MA

Just a phone call to customer service. Which was very informative. She was very helpful.

1 year ago

star star star star star

Charmaine Gant Chicago, IL

Amazing customer service very informative or a package deal

1 year ago

check_circle

Review Source

star star star star star

Craig VanEck Caledonia, MI

Helpful and knowledgeable. Pleasant voice.

1 year ago

check_circle

Review Source

star star star star star

Diamond Chase Arlington, TX

I like the service, quality and the the representative

1 year ago

star star star_border star_border star_border

Jim Coble

cold. Haven't received any correspondence or my card from you. So far customer service is not what I expected

1 year ago

check_circle

Review Source

star star star star star

Don Shea Slidell, LA

Extremely detailed information provided by Kim.

1 year ago

star star star star star

Linda Cichoski McHenry, IL

Megan was very professional answered all my questions!

1 year ago

star star star star star

Nicole Van Alstyne

Vernetta was very understanding and listen to my concerns.

1 year ago

star star star star star

Rawhitaker

Professionalism, knowledge and kindness.

1 year ago

check_circle

Review Source

star star star star star

Christine Allen Atlanta, GA

She was prompt, courteous and answered all my questions

1 year ago

star star star star star

chris cherry Clinton Township, MI

Speedy service and quick response I recommend to all!

1 year ago

star star star star star

Kenneth Jordan Atlanta, GA

They got a lot of benefits and they save you a lot of money

1 year ago

check_circle

Review Source

star star star star star

Darrin Card

Kim was very helpful in explaining the contract.

1 year ago

check_circle

Review Source

star star star star star

david stewart Charlotte, NC

Covering almost everything on my car even tires

1 year ago

check_circle

Review Source

star star star star star

LK

Rodney was knowledgeable, helpful, courteous and efficient.

1 year ago

check_circle

Review Source

star star star star star

Michael Haynes McAlester, OK

Very good customer service with very short wait time.

1 year ago

check_circle

Review Source

star star star star star

Julia Towns Warner Robins, GA

I appreciate the service I got from my rep

1 year ago

check_circle

Review Source

star star star star_border star_border

MCCurtis Mobile, AL

Havent used the service yet but customer service on questions I have have been answered quickly

1 year ago

check_circle

Review Source

star star_border star_border star_border star_border

Cynthia Lockett Columbus, OH

I had a motor mount that went bad and they didn't cover it they said it was do to wear an tear but yet it was listed on the coverage!!!

1 year ago

check_circle

Review Source

star star star star star

Mr. Umbrella San Diego, CA

Rodney was great and gave fantastic service.

1 year ago

Endurance Logo

Reply from Endurance

Thank you so much for the stellar rating, Mr. Umbrella!

- The Endurance Team

Jul. 19th, 2023

star star star star star

Chris Lee Miami, FL

Very pleasant and patient with my questions

1 year ago

Endurance Logo

Reply from Endurance

Glad to know that you had a great experience with our team, Chris! Please contact us if you have any further questions.

- The Endurance Team

Jul. 18th, 2023

check_circle

Review Source

star star star star star

Sam Pennix Waynesboro, VA

Her professionalism and very courteous polite

1 year ago

Endurance Logo

Reply from Endurance

Hi, Sam. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any questions about your policy.

- The Endurance Team

Jul. 18th, 2023