Name: Endurance
Rating: 4.5

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Josh Camden, NJ

They wouldn't let me cancel. They guy told me to think about it for a week and get back to him and hung up. I had to go through the bank to get my money back. Do not use

5 years ago

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Leslie Campbell

Customer service is great my receptionist was very polite and helpful!

7 years ago

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Ronnie Hidlebird Sr

Very Courteous and helpful to all my guestion and Explain to me the billing cycle

7 years ago

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Henry Hollander

Kevin did a super job. Appreciate the excellent customer service.

7 years ago

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Etricia Williams-Robinson Pelham, AL

After paying this company for months, the one time I needed repair, NOTHING is covered in the contract, just 200 other things, not one thing that was actually wrong with my vehicle. I wish zero stars was an option.

1 year ago

Reply from Endurance

Hi Etricia, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your policy information, and we will be in touch soon.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Amy McCarlie Orem, UT

We sell this warranty at our dealership. We have a warranty company that provides better customer service.

3 years ago

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Verified Customer

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Sally Coleman

After taking Endurance I haven’t heard from them again

4 years ago Edited January 10, 2024

Reply from Endurance

We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Sep. 24th, 2020

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Verified Customer

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Leonardo Givhan

I put in a claim and haven't received any assistance

4 years ago

Reply from Endurance

Hello Leonardo,
We apologize that you are having such a negative experience with our company.
We will have a representative reach out to you to try and make it an overall better experience.
-Customer Experience Department

Sep. 18th, 2020

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Verified Customer

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Shakera Wilson Wilmington, NC

There is always an issue when I go to make a claim.

4 years ago

Reply from Endurance

Hello Shakera,
I apologize that you are having a negative overall experience with our company.
Please give us an email and we will see how we can possibly make your experience a better one.
Custserv@endurancedirect.com

Sep. 9th, 2020

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Verified Customer

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Denise Park Marathon, NY

I thought it was going to cover a lot more than it really does.

4 years ago

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Verified Customer

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J BELL Charleston, SC

Sent emails to cancel. Should be NO CHARGE.

5 years ago

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Willie Ferguson Columbus, GA

the customer service is great. the attention received great

1 year ago

Reply from Endurance

Hi, Willie, We appreciate the rating and are glad we could provide you with a positive experience!

- The Endurance Team

Jan. 23rd, 2024

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Darrell Smith Atlanta, GA

Very nice and helpful Customer Service Agent

1 year ago

Reply from Endurance

Thanks so much, Darrell! We look forward to helping you again.

- The Endurance Team

Jan. 23rd, 2024

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jerome mccullen Perham, MN

Question answered very well . Friendly Rep. Thanks.

1 year ago

Reply from Endurance

Hi, Jerome. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Jan. 23rd, 2024

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Cathy Jo Payne (CJ)

Great customer service. The best I've had in a long time.

1 year ago

Reply from Endurance

Cathy, we're happy to hear you had a positive experience with Endurance! We value your input and encourage you to share more details about your experience with our team.

- The Endurance Team

Jan. 23rd, 2024

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Carol Reid Philadelphia, PA

Customer service was very helpful/ and polite

1 year ago

Reply from Endurance

Hi, Carol.
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

- The Endurance Team

Jan. 23rd, 2024

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DB

Very pleasant and informative. Wonderful experience

1 year ago

Reply from Endurance

Hello, DB. Thanks for sharing your rating with the community and us!

- The Endurance Team

Jan. 23rd, 2024

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Larry Smith Melbourne, FL

Associate was great, I appreciate her help very much.

1 year ago

Reply from Endurance

Hi, Larry. We are thrilled to learn that you had a positive experience with our team!

- The Endurance Team

Jan. 23rd, 2024

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Domonique Davis NY

Absolutely wonderful warranty company definitely recommend

1 year ago

Reply from Endurance

Hi, Domonique. Thank you for recommending us in your review! We’re glad your experience with us was a great one.

- The Endurance Team

Jan. 23rd, 2024

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Shirley Swindle Lewisville, TX

Handled all questions in a very professional manner

1 year ago

Reply from Endurance

Hi, Shirley. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Jan. 23rd, 2024

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Terrie Welch Forest Park, GA

They have the best customer service care

1 year ago

Reply from Endurance

Hi, Terrie. We appreciate the kind words and are glad we could provide you with a positive experience!

- The Endurance Team

Jan. 23rd, 2024

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Brad Love Leander, TX

Customer service continues to be outstanding!

1 year ago

Reply from Endurance

Hi, Brad. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any further questions.

- The Endurance Team

Jan. 23rd, 2024

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lerization Wichita, KS

representative was very courteous and polite

1 year ago

Reply from Endurance

Hi, lerization. Thanks so much for taking the time to write us a review!

- The Endurance Team

Jan. 23rd, 2024

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Marguerite Washington Mesa, AZ

The manager was very knowledgeable regarding the product.

1 year ago

Reply from Endurance

Hi, Marguerite. We appreciate the kind words and are glad we could provide you with a positive experience!

- The Endurance Team

Feb. 14th, 2024

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Mitzie Mitchell Smithfield, NC

Everyone is very nice every time I reach out to them Mitzie

1 year ago

Reply from Endurance

Hi, Mitzie. Thanks so much for taking the time to write us a review!

- The Endurance Team

Feb. 14th, 2024

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Angel CA

Great custemer service polite friendly knowledable

1 year ago

Reply from Endurance

Hi, Angel. Your feedback is highly appreciated. Thank you so much for the review!

- The Endurance Team

Mar. 21st, 2024

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Ronald Masters Fulshear, TX

Great warrenty company. Super customer service

1 year ago

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John John Sanford, NC

Super helpful went out of way to help me

1 year ago

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Debbie GERITANO Boston, MA

Just a phone call to customer service. Which was very informative. She was very helpful.

1 year ago

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Charmaine Gant Chicago, IL

Amazing customer service very informative or a package deal

1 year ago

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Craig VanEck Caledonia, MI

Helpful and knowledgeable. Pleasant voice.

1 year ago

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Diamond Chase Arlington, TX

I like the service, quality and the the representative

1 year ago

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Jim Coble

cold. Haven't received any correspondence or my card from you. So far customer service is not what I expected

1 year ago

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Don Shea Slidell, LA

Extremely detailed information provided by Kim.

1 year ago

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Linda Cichoski McHenry, IL

Megan was very professional answered all my questions!

1 year ago

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Nicole Van Alstyne

Vernetta was very understanding and listen to my concerns.

1 year ago

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Rawhitaker

Professionalism, knowledge and kindness.

1 year ago

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Christine Allen Atlanta, GA

She was prompt, courteous and answered all my questions

1 year ago

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chris cherry Clinton Township, MI

Speedy service and quick response I recommend to all!

1 year ago

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Kenneth Jordan Atlanta, GA

They got a lot of benefits and they save you a lot of money

1 year ago

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Darrin Card

Kim was very helpful in explaining the contract.

1 year ago

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david stewart Charlotte, NC

Covering almost everything on my car even tires

1 year ago

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LK

Rodney was knowledgeable, helpful, courteous and efficient.

1 year ago

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Michael Haynes McAlester, OK

Very good customer service with very short wait time.

1 year ago

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Julia Towns Warner Robins, GA

I appreciate the service I got from my rep

1 year ago

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MCCurtis Mobile, AL

Havent used the service yet but customer service on questions I have have been answered quickly

1 year ago

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Cynthia Lockett Columbus, OH

I had a motor mount that went bad and they didn't cover it they said it was do to wear an tear but yet it was listed on the coverage!!!

1 year ago

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Mr. Umbrella San Diego, CA

Rodney was great and gave fantastic service.

1 year ago

Reply from Endurance

Thank you so much for the stellar rating, Mr. Umbrella!

- The Endurance Team

Jul. 19th, 2023

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Chris Lee Miami, FL

Very pleasant and patient with my questions

1 year ago

Reply from Endurance

Glad to know that you had a great experience with our team, Chris! Please contact us if you have any further questions.

- The Endurance Team

Jul. 18th, 2023

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Sam Pennix Waynesboro, VA

Her professionalism and very courteous polite

1 year ago

Reply from Endurance

Hi, Sam. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any questions about your policy.

- The Endurance Team

Jul. 18th, 2023