Name: Endurance
Rating: 4.7

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Janice ,

The information in the contract is easy to understand. Very clear.

3 years ago

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Topaz Atlanta, GA

Nauman, CS Rep provides superior service

3 years ago

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Glenn McKinney Doyline, LA

Very friendly and very helpful and knowledgeable imployees.

3 years ago

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le roy duran Abernathy, TX

polite customer service, however really only pushed / offered me the highest priced package.

3 years ago

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Mini Cooper Seattle, WA

Very easy to start plan. Employees were very helpful

3 years ago

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Merlinda Polk Olive Branch, MS

I received very important information today

3 years ago

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Cindy Hand Venice, FL

Helpful and professional. I would recommend Endurance.

4 years ago

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Jenny Morrison ,

do not purchase. horrible service, long hold times, people keep transferring you. Im getting a lawyer involved to see damages

4 years ago

Reply from Endurance

Thank you so much for taking the time to leave us a rating.
Please reach out to us so we can try to make your experience a better one.
custserv@endurancedirect.com
Customer Experience Department

Sep. 24th, 2020

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Debbie Pace Grand Junction, CO

Wanted to go with 3 yr pmt to lower the pmt, they worked with me.

4 years ago

Reply from Endurance

Welcome to the endurance family!

Sep. 15th, 2020

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Mary Williams Suffolk, VA

The various plans that was economical for my budget

4 years ago

Reply from Endurance

Thank you for taking the time to leave us a 5 star review!

Sep. 15th, 2020

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Rebecca Gray Kochovos Milford, PA

Patricia L in customer service is a pleasure to work with.

4 years ago

Reply from Endurance

Thank you for your 5 star review

Jul. 20th, 2020

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James Garner New Orleans, LA

Very knowledgeable and friendly representatives

4 years ago

Reply from Endurance

"Thank you for the 5 star rating."

Jul. 14th, 2020

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Barbara Robinson ,

The people who they have working 4 them r very friendly.

4 years ago

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ONeal Clarke Scranton, PA

Wonderful experience......Representative was quite helpful

4 years ago

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Christine ,

Quick and easy, the staff was knowledgeable and helpful

4 years ago

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veranika moore Chesapeake, VA

Customer service and product knowledge !

4 years ago

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Dean Brown New City, NY

They've honored the contract each time there was a claim.

4 years ago

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Richard Miller Philadelphia, PA

Customer service is attentive and helpful

4 years ago

Reply from Endurance

Thank you Richard for taking the time to leave us a 5 star review!

May. 7th, 2020

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Roosevelt Robinson Baltimore, MD

Courteous agents and quick response to claims

4 years ago

Reply from Endurance

Thank you for taking your time to leave us a 5 star review! Greatly appreciated

May. 7th, 2020

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Timothy Fambro Sr Lawrenceville, GA

Great experience Chelsea was very helpful

4 years ago

Reply from Endurance

Thank you for taking the time to leave a 5 star review!

May. 1st, 2020

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SANDRA R GARCIA Coatesville, PA

My questions were answered every time I call

4 years ago

Reply from Endurance

Thank you Sandra for taking your time to leave a review for us.

Apr. 29th, 2020

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Ricardo J Trejo Pflugerville, TX

Professional and Courteous. No hold time and loss call.

4 years ago

Reply from Endurance

Hello Ricardo,
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department

Apr. 24th, 2020

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Laura Mastroff Barry Palm City, FL

Chelsea was extremely friendly and helpful!

4 years ago

Reply from Endurance

Hello Laura,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department

Apr. 14th, 2020

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yaya O Buffalo, NY

It is amazing so is the customer service

4 years ago

Reply from Endurance

Hello,
Thank you so much for taking the time to leave us a rating.
Customer Experience Department

Apr. 14th, 2020

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Azia Gould Rochester, NY

Great customer service, as well as satisfaction

4 years ago

Reply from Endurance

Hello Azia,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

Apr. 14th, 2020

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Larry Greenwood, IN

Customer service is always very helpful !!!

4 years ago

Reply from Endurance

Hello Larry,
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department

Apr. 14th, 2020

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Dallas Las Vegas, NV

Awesome help, and very personable! Vernetta was great!

4 years ago

Reply from Endurance

Thank you for taking the time to leave us a review! We will pass the message along to Vernetta.

Apr. 9th, 2020

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Sylvia Jackson ,

Very professional and courteous customer service.

4 years ago

Reply from Endurance

Hello Sylvia,
Thank you for the 5 star rating! It is much appreciated!
Customer Experience Department

Apr. 9th, 2020

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Edwin Millan Saint Augustine, FL

Great service from tabitha in details review

4 years ago

Reply from Endurance

Hello Edwin,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Customer Experience Department

Apr. 9th, 2020

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Fabian Bishop Fair Lawn, NJ

Customer service is good. Fast and helpful

4 years ago

Reply from Endurance

Hello Fabian,
Thank you for the 5 star rating! It is much appreciated!

Customer Experience Department

Apr. 6th, 2020

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Matthew Harmony Atlanta, GA

Best customer service so far. every agent was very polite

4 years ago

Reply from Endurance

Hello Matthew,
We want to say welcome to the Endurance Family.
Thank you very much for voicing your positive experience with the company.
Looking forward to having you as a client for many years to come.
Thanks,
Customer Experience Department

Apr. 6th, 2020

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Arturo De Avila El Paso, TX

Great customer service. Really cares. Thank you

4 years ago

Reply from Endurance

Hello Arturo,
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department

Apr. 2nd, 2020

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daniel morehouse O'Fallon, IL

CSR answered all my questions and was very friendly

4 years ago

Reply from Endurance

Hello Daniel,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department

Apr. 1st, 2020

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Colleen Brooks Berwick, PA

Love the customer service the people I've spoke with are awesome.

4 years ago

Reply from Endurance

Hello Colleen,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Mar. 30th, 2020

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Alain Presume Orlando, FL

Thank you Vernartta For the great service

4 years ago

Reply from Endurance

Hello Alain,
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department

Mar. 30th, 2020

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Savanna Chapa San Antonio, TX

She's was nice, spoke very clear and helpful, quick

4 years ago

Reply from Endurance

Hello Savanna,
Thank you so much for taking the time to leave us a rating.
Thanks,
Customer Experience Department

Mar. 30th, 2020

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Mini Chicago, IL

Quality service and very helpful whenever I need them.

4 years ago

Reply from Endurance

Thank you for the 5 star rating.

Mar. 27th, 2020

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Norman Hendrickson Laurel, MD

The customer service was excellent Ms C H

4 years ago

Reply from Endurance

Hello Norman,
Thank you so much for taking the time to leave us a rating.
Thanks,
Customer Experience Department

Mar. 26th, 2020

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John Brooklyn, NY

Everything you said sounds like another company. Had 2 claims both turned down not a good company glad be believed had good plan.

5 years ago

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Jacqueline Martin

Kevin was extremely helpful and has a wonderful attitude !

7 years ago

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Fritznel Lynchburg, VA

I had a great experience talked with Malika. Thanks

7 years ago

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Mack Henson

She was nice and informative, she made me feel important.

7 years ago

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Argelean Alexander

Very nice associate, helped thoroughly. Solved my problem

7 years ago

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Shannon Paulk Northbrook, IL

Enadurance's customer service is the best!!!!

8 years ago

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Bulldog Clinton, IL

Quality coverage at decent price. Auto payments take each month.

2 years ago

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Verified Customer

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Maggie Hubbard, OH

Have not received the contract or promised coupons

4 years ago

Reply from Endurance

I am sorry you did not receive any paperwork. I will have someone mail it out to you immediately.

Sep. 3rd, 2020

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None Daphne, AL

The Secure Plus policy doesn't cover suspensions. Now I am wiser and $2,000 poorer.

1 year ago

Reply from Endurance

We regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Dominique Williams

Terrible Service. Your car will be under warranty and they will claim that all repairs are preexisting.

1 year ago

Reply from Endurance

Hi, Dominique.
At Endurance, we really value feedback. Please contact us at feedback@endurancedirect.com so we can better understand the events that took place and see what we can do to make things right.

Thank you,
- The Endurance Team

Jul. 18th, 2023

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Tina Ervin Duncanville, TX

Joseph was very friendly and helpful Thanks

2 years ago

Reply from Endurance

Hi, Tina. Your feedback is highly appreciated. Thank you so much for the review!

- The Endurance Team

- The Endurance Team

Jul. 11th, 2022

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augustinewoods m Woods Germantown, TN

Endurance did not cover my repairs. I paid for the warranty insurance thinking that my my car was covered.

3 years ago