Name: Endurance
Rating: 4.5

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Bern Scott

Getting my warranty was a breeze. But the true test came when I had to handle my first claim. I had the fear that process might be even worse than my vehicle’s breakdown. To my pleasant surprise, the actual handling of the claim was just as seamless as choosing a plan. I guess I chose the right provider.

2 years ago

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Veronica Las Vegas, NV

My response to the naysayers who ask me “why pay for something you may never use?” is “why not pay for something that can potentially end up saving you thousands?”. And for me Endurance has done just that, saved me thousands.

2 years ago

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Arthur Morgan Ashburn, VA

I compared and found that Endurance’s offer of $300 off a plan, reduction of my upfront costs and free Elite Benefits for a year made them my most competitive choice. Since making that choice, I have been completely satisfied with their service.

3 years ago

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Stella Roberts Florissant, MO

Agreed to a monthly contract for 36 months , received a confirmation number from employee. Received 1st month bill and charges were not the agreed contract. Called and spoke with billing and they had a different amount for the monthly agreement and had no idea why the representative gave us the amount we agreed to. Got my policy today this was 3rd attempt and I received my contract before I got off the phone.

3 years ago

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Kevin Milletary Valparaiso, IN

Mike was very helpful and I felt good about the warranty talking with him. Other warranty companies I have had in the past always treated me like an opponent to beat at covering my repair costs. I did not get that from Mike. Thanks!

4 years ago

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Charlotte Davis Dallas, TX

I all I can say is I've had nothing but good experiences with your people I spoken to three different people all three were equally helpful and a great help I don't know what to say but it was a good experience in I'm looking forward to I'm happy to be a part of your company the blessed

4 years ago Edited September 14, 2021

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CHARLES CURRY Houston, TX

MY EXPERIENCE SO FAR, WITH ENDURANCE HAS BEEN VERY PLEASURABLE SO FAR. ALL THE GUYS WHICH I TALKED TO, WERE VERY PROFESSIONAL, AND TOOK THEIR TIME WITH ME. I COULDN'T HAVE ASKED FOR ANYTHING MORE. I HOPE ALL MY DEALINGS WILL GO AS WELL. CHARLES CURRY

4 years ago

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Ron Camby, IN

The lady that handled our call, was very courteous and knowledgeable. She gave us a very thorough report of what the warranty covers and then transferred us to a manager to complete the transaction. Very nice lady. I am sorry I cannot remember her name. But she was very polite and left a very good impression with us. Thank you.

4 years ago

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Edna Gilchrist Clayton, NC

I have been with this company a little over two years, my first experience was my engine light came on and thought the issue would be resolve when the dealership called to pay for the diagnostic test that was done. Needless to say I was not happy to find out it was not covered. I have to say I was ready to cancelled this policy until I spoke to the Acct Manager (Amy) who rectified the situation. So for now I am still a customer.

4 years ago

Reply from Endurance

Hello Edna,
We are happy to hear that you were able to get a better experience from our company after speaking to one of our representatives. I will pass the message along and we are greatly appreciative for the review.

May. 5th, 2020

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Peter Caesar Charlotte, NC

I had to use my warranty insurance and it was a very easy process except for maintenance receipt history. I had a thermostat changed and couldn't immediately get a hold of the receipt. They would not proceed with the repairs without my receipt until I was able to track it down in another state. very inconvenient.

4 years ago

Reply from Endurance

Hello Peter, We are glad you were able to complete the claims process. We also want to welcome you to the Endurance family and look forward to working with you for the remainder of your policy.

May. 1st, 2020

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Betty Stockdale Carrollton, GA

Tabatha is excellent at representing your company. She is so good that I even remembered her from when she was new and I spoke to her. She is efficient and explains all of the features and benefits of endurance. She reminded me of parts of the warranty that I had forgotten about.

4 years ago

Reply from Endurance

Thank you for leaving a review for Tabitha! I will pass down the information!

Apr. 13th, 2020

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Dawn Pedersen Reno, NV

The product appears to be a good one. For me, it was desirable, but costly for my fixed income. I had signed up, but after doing the math and my budget had to cancel the next working day. Before Along a commitment, the customer should be able to review the contract . with full disclosure. Brittany cancelled my account and she was wonderful. I appreciated her professionalism and understanding. Thank you.

4 years ago

Reply from Endurance

Hello Dawn,
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department

Apr. 6th, 2020

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Carmen J. Quintiliani Waltham, MA

I HAD A GREAT EXPERIENCE WITH ENDURANCE VIA TELEPHONE - COULD HAVE ASKED FOR NONE BETTER; I AM SO GRATEFUL TO BOTH CRYSTAL AND KETRELL FOR THEIR KINDNESS, PROFESSIONALISM, AND KNOWLEDGE IN HELPING ME WITH MY EXTENDED WARRANTY FOR MY HONDA CIVIC. I AM VERY APPRECIATIVE OF ALL THEIR ASSISTANCE. SINCERELY, CARMEN J. QUINTILIANI

4 years ago

Reply from Endurance

Hello Carmen,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department

Apr. 2nd, 2020

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Dave Dean Saint Augustine, FL

I had a bad experience in the past when I needed to get my car repaired. Because of this I wasn't expecting much when I called for some help today. I was pleasantly surprised with great customer service. She helped me move my payment and was very pleasant and helpful.

4 years ago

Reply from Endurance

Hello Dave,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

Apr. 1st, 2020

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Michael de Leon Spring Branch, TX

Michaela help me terrifically she knows all about how to handle the situation she knew who I was immediately and perform professionally I feel confident talking to her that I was giving all the right information pertaining to my account thank you very much for imploring no 4 hiring such great help thank you

4 years ago

Reply from Endurance

Hello Michael,
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department

Apr. 1st, 2020

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Dianna Lindquist Las Vegas, NV

I misplaced my paper Warranty and called the company to ask for one to be emailed. I spoke with Kelsey. She was able to find the warranty quickly and email me the copy while we were still on the phone together. It took less than five minutes! Excellent customer service! Thank you so much.

4 years ago

Reply from Endurance

Hello Dianna,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Apr. 1st, 2020

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Darcie Bilyeu Independence, MO

I really appreciate the understanding & help I received from customer service because of the hour we are in. Things are difficult & other companies ate trying to get me to cancel to go with them & I'm not going to because younhave a get customer care & a good policy!!! Thank you!!!

4 years ago

Reply from Endurance

Hello Darcie,
First and foremost we want to say welcome to the Endurance family.
Your review was short, sweet, and to the point.
Thank you again for your feedback and look forward to working with you.
-Customer Experience Department

Mar. 30th, 2020

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David

Scott went above and beyond when answering my questions and made sure that I wasn't on hold while finding an answer that he wasn't sure about. He didn't transfer me to other departments or make me go through another process and was very thorough. Very happy with his interaction and positive demeanor.

7 years ago

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D. R. James

Kevin D assisted me in cancelling my service. He explained all of the +/- of the plan. After discussion, he cancelled the contract with refunds which he assures me will be forthcoming in up to 5 business days. He was extremely professional and I just wanted you to know. Thank you.

7 years ago

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David Scott Charlotte, NC

The wording of the Plan Details troubled me. There are so many bad apples I your industry that I was not confident in the Endurance brand. The professionalism of Joe gave me 2nd thoughts about the integrity of the company. If Joe represents the company accurately, then I commend Endurance for their service to the merican public. Thank you, Joe.

7 years ago

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Clifford Davis Jesup, GA

Customer service rep Kevin D was very professional and very helpful in helping me resolve an issue I was having with mepco concerning my warranty. Without Kevin's courteous and efficient service I would have cancelled my coverage.

7 years ago

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Maria R. Northbrook, IL

I ended up selling the vehicle that had the Endurance policy on it, did not get a new car because I didn't need one so I called in to cancel my coverage and customer service was very helpful in getting this done for me. I received the prorated refund that they promised in the mail yesterday. Very fast and very friendly service!

8 years ago

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Bonnie Green Valley, AZ

Had warranty with another company and several claims - was not impressed with the coverage provided. Still had to pay a significant amount out of pocket for the repairs. Hoping for a better experience with Endurance. Service agents over the phone were very helpful and did well to help me choose the best option for my situation without feeling like a high pressure sales pitch - thank you Mike!!

2 years ago

Reply from Endurance

Hi, Bonnie. We'd like to say welcome to the Endurance Family!
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.

- The Endurance Team

Jul. 11th, 2022

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Verified Customer

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Ross Bendewald

Terrible. I waited on hold for over an hour just to be told they wouldnâ€™t cover my repairs strictly upon a technicality. Canâ€™t get anyone to call me back, Was told it would be DAYS before a manager could even speak with me, they lied about the benifits offered for signing up with them. Will be canceling soon

4 years ago

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Verified Customer

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Mr. Robison Arlington, TX

ambiguous information at registration. $250 to spend with selected merchants is not a gift card. It is a voucher for $250 in discounts. (10%) off purchase is not "$250 to spend with merchants"

4 years ago

Reply from Endurance

Hello Mr. Robinson,
we are very sorry that you are having a negative experience with our company.
We will have someone reach out to you to try and see how to make it a better one.

May. 5th, 2020

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E J Mableton, GA

Horrible customer service!!!!! I was told my account was not active when I called and regarding repairs and I was left to foot the bill!!!! A month later I get a letter from them and it showed my account was active... I called their 1-800 number and all I got was the run around and refusal to say anything to me except, "we're sorry Mister we can't help you" - If someone from our company told you when you called that your account was not active, there is nothing we can do for you... sorry. I then asked for a supervisor or manager and the extremely RUDE customer service associate, put me on hold for over 10 minutes and I held on onto someone got on the phone. They then asked me forward all of my receipts to them in email and they provided a direct email address. This was over 2 months ago and I'm still waiting on my reimbursement and every time I have called to inquire, they have blown me off and done the same crap every time!!!! Disappointing that a company like this would rip off a paying customer -

11 months ago

Reply from Endurance

Hello EJ, we would like to apologize for your recent experience. We pride ourselves on our customer experience and high-quality standards. We would like to make things right.

Please email feedback@endurancedirect.com with these details and your policy information, and we will be in touch soon.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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DEB Johnson City, TN

I have made $125.13 monthly pmts for around 3 years.. November 20 car broke down..garage called to leave diagnostic and were told have me call. I called and problem with Carfax...lady I bought my car from had sold me her black 2013 Chrysler 300 and she had a white 2013 Chrysler 300 too. She sold me the black one and gave me the wrong title and I found out n summer at DMV AND CONTACTED HER. SHE CORRECTED THE MISTAKE. BIT IT SHOWS ON THE Carfax. ENDURANCE CANCELLED ME REFUSING TO PAY CLAIM. I WAS PENALIZED BECAUSE OF THE LADY'S MISTAKE. BUT I GAVE THE CORRECT MILEAGE AND VIN NOT KNOWING WHAT WAS GOING ON. BUT TODAY I FOUND OUT THEY TRIED TO SAY I WAS DOING SOMETHING TO MY MILEAGE BUT I DID NOT. THE MAN PENALIZED ME OVER SOMETHING I DID NOT DO. THAT IS WRONG. OFFERED TO HELP ME GET A LOAN. I TOLD HIM THAT HE WAS STUPID. I PAID FOR THIS WARRANTY AND I DID NOTHING WRONG. I WILL REPORT THIS TO THE BETTER BUSINESS BUREAU. I WAS INNOCENT AND ENDURANCE KNEW WHAT MY CORRECT MILEAGE WAS FROM THE VERY BEGINNING OF MY PLAN.

11 months ago

Reply from Endurance

Deb, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.

Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Jhamicia Hale

I wouldn’t recommend this warranty company to anyone. It's very clear that they are not here to fix it, just take the monthly payment. I wish I had read reviews prior to obtaining their warranty services. Once you actually need Endurance, you can’t get any assistance. I've been getting the run around from this company for two months trying to get a simple claim resolved. The representatives I've worked with so far are Jaime P and Ashley S. I've been constantly placed on hold, and given misinformation or contradictory updates while trying to get my claim approved. Endurance continuously asks me to send in documents that have already been submitted and now it seems they've resorted to countless transferred calls and increasingly long hold times just to tell me the documents I've submitted multiple times are still being reviewed. Further contributing to inconsistent information—several representatives have stated that the aforementioned documents have been approved while others have insisted denial of documentation for reasons that are either inconsistent or that have been already deemed rectified by endurance. The final update—over a week ago—was from the supervisor Ashley S. She apologized for the continued miscommunication, offered to resubmit the documentation I'd previously provided, and assured me she would reach back out. Although I have reached out to Endurance for updates, the run around is continuous and I have had no correspondence from Ashley whatsoever.

11 months ago

Reply from Endurance

Jhamicia , we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Willie Milom Bronxville, NY

My phone call with your customer service today. He was very polite. He took his time. He understand what I was talking about. He help me out a lot. I read him the top he was amazing.

11 months ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Willie. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jan. 23rd, 2024

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Denise Adams Portland, OR

I called my auto car repair and asked them he best company that they used and they told me Endurance. Haven't had it long enough to use it, but am sure when I do it will be hassle free

1 year ago

Reply from Endurance

Hi, Denise. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

- The Endurance Team

Jan. 23rd, 2024

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Lori Quandt Kerman, CA

Really disappointed with this company. My father started a policy, was never late nor used the warranty. This year he went into hospital, rehab, hospital and then into assisted living and never to go home again. As a result of trying to cover the bases and address ALL accounts/bills/selling home/ moving and the emotional trauma involved there was a mix up in us knowing about the bill needing to be paid even after informing them of losing the car and no intention of replacing it and the email/phone used for correspondence because of access to both in lieu of our situation went past due. I connected with them months before this happened and no one mentioned to me that the payments needed to be continued in order for us to cancel and be refunded since they were not going to replace their car that was totaled or transfer the policy. By the time we were able to address the policy it was just 7 days past the last day possible to do so and despite my trying to explain to them the situation they would not allow for adjustment after hearing the unusual details and work with us to help my father recoup the investment he had put into the policy despite the hardships he and our family experienced this year. (Most) everyone was very kind but the recording that you hear while on hold stresses their attention to customer service and treating you accordingly. I would have thought that someone with the authority to hear our details would have and that there could have been an exception made based on uncontrollable circumstances and unknown information. I had hoped that we would be seen as people instead of simply numbers on the books for them.

1 year ago

Reply from Endurance

Lori, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your policy information so we can assist you further.

Sincerely,
The Endurance Team

Jan. 23rd, 2024

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Ken Mobley Jacksonville, FL

The people at Endurance are very helpful. Polite & verry informative of exactly what's covered . I feel a lot better knowing, I have help with any repairs. Hopefully I'll never need any. Great company to deal with !!

1 year ago

Reply from Endurance

Hi, Ken. Thanks for taking the time to share your positive experience with our team. We truly appreciate it!

- The Endurance Team

Jan. 23rd, 2024

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Marcus Billfold

I am so excited about this company. I could not believe the outstanding service I received doing my tender with the company. The price for the coverage was excellent. The customer service skills were superb

1 year ago

Reply from Endurance

Hi, Marcus. We're so happy to hear that you love your coverage with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!

- The Endurance Team

Jan. 23rd, 2024

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R J Tray Nelson III

The cancelation process on our vehicle covered when sold, could have been a little more smoother. Customer service assisted in a professional and timely manner after having a slight delay due to the cancelation process not being fully explained which required having to return a notarized cancelation form to expedite it on our vehicle.

1 year ago

Reply from Endurance

Hi, RJ. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

- The Endurance Team

Jan. 23rd, 2024

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DeMarcus McCray

Micheal was Great! He helped me and took his time to figure out and give me what i wanted as a customer! Hopefully my customer satisfaction will help him get a raise or promotion ! He deserves it ! Thanks again bro !

1 year ago

Reply from Endurance

DeMarcus, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jan. 23rd, 2024

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Carey Cason Miami, FL

She is phenomenal She went above and beyond to help me out. Although the company didn’t take care of my claim smh 🤦‍♂️ . she is truly asset and a compassionate individual. Thank you Shayleen

1 year ago

Reply from Endurance

We're sorry to hear about your claim but are happy that our team provided you with excellent service, Carey. We’ll make sure that she receives your feedback.

- The Endurance Team

Jan. 23rd, 2024

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Aretha Williams Pearland, TX

Ms Tabitha G was very helpful! Thanks helping me to get a clearer understanding of how the program works! She gets a thumbs up and a high five rating from me, “Aretha Williams” Thanks Again!

1 year ago

Reply from Endurance

Hi, Aretha. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

- The Endurance Team

Jan. 23rd, 2024

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Rell Harri Washington, DC

Their customer service is everything! I was very well satisfied. I didn’t feel rushed or anything. Brandon took his time explaining everything well and I want to commend him and the company on that. Thanks guys!😃

1 year ago

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Joyce Shumpert kinsey Southfield, MI

Never had a problem getting my car service, Mepco , customer service has been very good. Endurance kept their promise with my payments. And they gave me a plan I could handle

1 year ago

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TZKings Kid

This has been an amazing value! Has saved me about $2,000 and given me a piece of mind about my care care needs. Every interaction I've had with Endurance has been super friendly and professional!

1 year ago

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Nicole Smith Cleveland, OH

The representatives of this company lie and tell you that they cover vehicles with a salvage title, then when you go to utilize the warranty they say they can’t cover anything but an oil change because everything wrong was pre-existing on the used car that was bought, but they faithfully take their money every month and won’t let you cancel the warranty because they say you only have 30 days to do so!!! The representatives will tell you something is covered per the warranty but then find a way not to cover it, but once again they get their money every month!!! Be careful with this company because all of their representatives are not well- versed with how this company’s warranty works!!! Make sure that you get your car inspected before putting this warranty on your car to make sure it has no existing issues so that they won’t cover!!!

1 year ago

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Dave Staley Spokane, WA

I called to get a copy of my policy. Paulina was very professional and had a copy in my inbox within two minutes. This is the only contact with them since I took the policy out so I can't rate the other areas.

1 year ago

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Rick Victorville, CA

Answered all my assured me everything was gonna ok walk me through the process with out confusing me very nice humble over God bless this man Rodney thank you for you’re guys service 😊

1 year ago

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Brandi Badeaux New Braunfels, TX

James goes above and beyond to help you! He seems real.... not just a salesman but realistic to how life really is! Thanks for making me stay! Excellent support! Love the extra time you give us.

1 year ago

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steve turner Mobile, AL

Very kind natured people in that Endurance building! They make you feel plumb welcome and are very professional and articulate as well as friendly. I'm glad to be a part of the family...

1 year ago Edited August 17, 2023

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Judy Boyles

Paulina told me everything I needed to know about my policy which is expiring in 2.5 years but my car continues to perform well. I didn't realize I would be able to renew when the policy expires. Lincoln MKC's rock!!

1 year ago

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Vera Kasaev Charlotte, NC

We had some misunderstanding about claim and coverage, but endurance stuff did their best to solve it, and process our requests, and accommodate our needs. Definitely will recommend.

1 year ago

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Savannah Blevins

Very understanding!!! Even when the dealership was giving me a hard time they ensured me that things will be taking care of correctly. Also I lot options when the dealership was not handling things properly.

1 year ago

Reply from Endurance

Hi, Savannah. We’re so happy to hear you had a great experience with our customer service team! If you have any questions regarding your claim, please don't hesitate to contact us.

- The Endurance Team

Jul. 18th, 2023

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U Herod

A purchase the auto warranty plan. After discussing with my husband I call to cancel within 20min my call was handled by Jessie he stated he was a manager in all of my 60 years I have NEVER experienced such a rude person. After several times trying to request to Cancel he wasn’t listening he talked over me. My husband also ask to cancel rudely again he didn’t listen until my husband said he’ll contact our lawyer. That’s unacceptable that any customer should actually beg over 5 times to cancel. This Jessie person in the refund department/ cancellation isn’t management material . Just a horrible experience. I only gave an extra star because I have received my refund. But no one should have to stay on the phone for 20 minutes and ask over and over a total of over five times to have a service canceled.

1 year ago Edited July 10, 2023

Reply from Endurance

Hello U Herod, we’re sorry to hear about your less-than-satisfactory experience. Please accept our sincerest apologies. This is not in line with our standards, and we would like to make it right.

Please email us at feedback@endurancedirect.com with details about your experience and contact information, and we will be in touch.

Thank you,
- The Endurance Team

Jul. 18th, 2023

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William Creery Denver, CO

Amazing!!! Communication is always professional and value their customers like promised!!. I want to say my thank you to the customer service team members for their support and extraordinary work!

1 year ago

Reply from Endurance

Hi, William.
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.

- The Endurance Team

Jul. 18th, 2023