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American Dream Auto Protect

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7.0

Overall Score

LAST UPDATED: November 5th, 2024

The professional staff at American Dream Auto Protect has helped car owners for decades extend their car warranties by offering comprehensive protection plans. These car warranty solutions are designed to provide clients with the peace of mind they are looking for. 

With repair and replacement part prices rising annually, providers like American Dream Auto Protect are helping people find ways to cover unexpected vehicle-related expenses without breaking the bank. 

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The Good

  • Wide Variety of Plans
  • Roadside Assistance
  • Certified In-Network Mechanics
  • Provider Benefits

Wide Variety of Plans

Through American Dream Auto Protect, clients can construct a customized protection plan that covers as much or as little of the vehicle as desired. Customers also have the option of selecting one of the following plans: 

Platinum  Gold  Silver 
  • Engine
  • Transmission
  • Cooling
  • Electrical
  • Drive axle
  • Brakes
  • Fuel delivery
  • Steering
  • Navigation/GPS
  • Air conditioning
  • Seals and gaskets
  • Suspension
  • Engine
  • Transmission
  • Cooling
  • Electrical
  • Drive axle
  • Brakes
  • Fuel delivery
  • Steering
  • Engine
  • Transmission
  • Cooling
  • Electrical
  • Drive axle
  • Brakes
  • Fuel delivery

Not all extended car warranty providers can compete in terms of comprehensive coverage that American Dream Auto Protect covers. Depending on the vehicle needs, clients will have the option to choose what works best for their particular situation. 

Roadside Assistance

When most people think about extended car warranties and what is covered, protection from inflated car repairs and replacement work typically comes to mind. And for the most part, that is what extended car warranty providers will offer clients.

American Dream Auto Protect goes above and beyond to provide that peace of mind for its clients. Roadside assistance is available to American Dream Auto Protect consumers, regardless of the plan a car owner enrolls their vehicle in. 

Certified In-Network Mechanics

Through American Dream Auto Protect, any certified and trained mechanic that has been recognized by the American Society for Engineering Education can do repairs on the vehicle. A common complaint of users with other extended car warranty providers is that it is difficult to find a mechanic in-network to do the repairs. That is not the case with American Dream Auto Protect as any ASEE-certified mechanic qualifies and is in-network.

Provider Benefits

The features and services available through American Dream Auto Protect set the company apart from the competition. Customers who enroll in an extended warranty program through American Dream Auto Protect can take advantage of the following benefits:

  • Transferable — A vast majority of American Dream Auto Protect contracts can be transferred should a customer decide to sell the vehicle to another person. 
  • Consumer-friendly service contracts — Regardless of the plan, American Dream Auto Protect clients will have access to a cancellation option, affordable monthly payment plan, free towing, rental cars, and a money-back guarantee.
  • Pre-owned and used vehicles — Some extended warranty providers raise rates or disqualify customers with pre-owned or used vehicles. That is not the case with American Dream Auto Protect.
  • Multi-car discounts — While multiple cars cannot be put on the same service contract, American Dream Auto Protect will discount monthly costs for clients who enroll multiple vehicles.
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The Bad

  • Undisclosed Pricing
  • Make and Model Restrictions

Undisclosed Pricing

Even though clients can customize their extended warranty plan, there are cut and dry coverage solutions available through American Dream Auto Protect. These plans, more often than not, meet the needs of consumers looking for comprehensive coverage in an extended warranty.

Despite disclosing plan and coverage specifics, American Dream Auto Protect has not publicly released its monthly costs for these coverages. Other providers can give more specific pricing information, but those interested in what American Dream Auto Protect offers will have to obtain a quote. 

Make and Model Restrictions

Not all cars qualify for warranties available through American Dream Auto Protect. While other extended car warranty companies may cover any vehicle (at an increased cost), American Dream Auto Protect has some restrictions in terms of makes and models of vehicles accepted under its plans.

Additionally, American Dream Auto Protect has a year cut-off date in terms of qualifying vehicles. Cars older than 2007 will not be eligible for any of the extended car warranty plans offered by American Dream Auto Protect. 

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The Bottom Line

American Dream Auto Protect provides a number of comprehensive extended car warranty solutions to car owners looking to extend protection measures. Clients who decide to utilize American Dream Auto Protect can take advantage of a number of protection plans that best suit their needs.

All American Dream Auto Protect clients can take advantage of roadside assistance services as well as enjoy access to certified in-network mechanics. Getting an extended warranty through American Dream Auto Protect also means that clients will have access to a number of provider benefits including transferable policies, user-friendly service contracts, and qualification for used and pre-owned vehicles.

Despite offering a number of consumer-friendly benefits, there are limitations to what the American Dream Auto Protect extended warranties offers. Even though there are standard plans available, there are no publicly disclosed costs so prospective customers will have to obtain a quote in order to get an idea of what these extended warranties will cost. There are also restrictions in terms of what cars qualify for American Dream Auto Protect extended warranties. 

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Star Rating

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4.3

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167 Reviews

Review Breakdown

5 grade

78%

4 grade

4%

3 grade

3%

2 grade

2%

1 grade

13%

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mary

One of the best warranty company's i have ever head they approved my claim within 4 hours, my car needed a new fuel pump and they were able to take care of it for me all i had to pay was my deductible witch was $150 got my car back back up and running like new.

4 days ago

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Susan Wimberly

Calvin J. was absolutely amazing as well as professional. He solved a problem for me which enabled me to stay with American Dream. I am so appreciative and very happy with the service provided!!

21 hours ago

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John Gilbert

This was my first time applying for auto protection of any kind , I have heard of many more companies, but I'm glad I chose you guys America dream automotive protection. I read my reviews so I'm glad I chose this company.

2 days ago

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Rojan Alexander

I have not used this company as of yet; however, I signed up today. I did my research and found that American Dream is more honest and straight-forward than most other alternatives. I also feel confidence in their ratings and reviews. My representative is Calvin J.. He has been exceptional and very patient, professional and honest with me. He is the reason I signed up. He even went the extra mile and did homework that I gave him to insure smooth transactions in the future. I think anyone should feel safe signing with this company. Note: I have a 2003 Lexus RX in mint condition. Other companies turned me down because of the age, but not American Dream. Thank you, American Dream!

2 months ago

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John

I recently had an interaction with Sam and he was very professional and resolved my problem very quickly. I give Sam and this company five stars.

1 day ago

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Service Manager

I work for a service center and the gentleman who helped us make sure we got paid promptly as soon as the service was completed. He was absolutely instrumental in the seamless transaction.

1 month ago

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Kia Perkins

Theo was amazing he knew just how to help. And he was very respectful and politely an I really appreciate that only because not everyone has good customer service.keep up the good work theo oh an ps let the ppl hear your voice.cause if u can hum then I know u can sing

2 months ago

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Reggie Johnson

Hi. Please be careful with this company. I purchased a 2015 vehicle, and after a month I got an extended warranty with this company. the 30 day period pass, and after an additional 14 days, my water pump went out. I had been driving my vehicle everyday. I had it towed to the dealership service department, and they told me that it was the water pump. they called my warranty company, and the first thing that this company said was ohh, this is a new warranty contract. The service advisor said what does that have to do with anything. They denied it saying it was pre existing, and I know for a fact that it was not, because when I got the warranty, I did not see any leaks. I Called the warranty company, and asked if something else happens like in six months could that also be pre existing, and they said yes. I told them that so I guess that I would have to pay for the warranty for at least one year before y'all start to honor it, SCAM

1 month ago

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Trina Peters-Vassallo

My rep Theo D. Was awesome. Helpful, friendly, and he made me laugh. It was everything you want when you call customer service. I recommended them to my Mom who is.need of a new warranty computer her vehicle.

2 months ago

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Joel Petersen

Sam was courteous, kind, and understanding of my situation when I needed to cancel my contract due to unforeseen financial hardship. I recommend American Dream. Sometimes, having a satisfied "former customer" is the best business decision a company can make.

3 months ago

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linda brinkman

Beware of this company. I recently got a contract with them for my 10 year old van. The 30 day wait was over on August 4 and at that time the coverage was to begin. My car was driving fine on August 3 and the next day it wouldn’t start. I had a new battery so I didn’t know why it wouldn’t start. We tried to jump the battery but the connections to the battery got really hot. We put a battery charger on it and the charger began smoking. The next day I called to get my car towed to the dealership, I used my insurance roadside assistance as American Dream said they were too busy to get my car. The car was towed and it was 4 days before anyone could look at it. When they finally checked it they found it needed a new alternator. Cost about $1000. I had my dealership call American Dream and they were told it was denied as it had to have happened before the date that my coverage began on August 4. That it was certainly a preexisting condition. I understand that it was crazy that it happened on that day and told me that alternators don’t go bad in 4 days. The man was so rude and accusing me of lying. I tried to convince him that I was telling the truth but he continued to say that it couldn’t have possibly happened that way. I then told him I would just cancel my contract. He couldn’t care less. I promptly called the company to cancel. Just because some people try to scam them doesn’t mean that I had done that. My advise is to stay away from this company.

2 months ago

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Blaine Hench

service was great!! very easy to deal with!

19 hours ago

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Jeffrey Thompson

First time with you guys I hope we have a good relationship

20 hours ago

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Denzel Harris

Mark F. provided excellent service for me

1 day ago

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David Grond Twin Falls, ID

I spoke with Sam C and he was very helpful . Unfortunately I had to cancel a policy because the deal on the truck we were purchasing fell through and it looks like it will be a few months before needing another warranty. I will absolutely call American Dream. Rick R was great to work with to purchase a policy and Sam has been amazing to work with as well.

8 months ago

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Amresh Narine Oakland, TN

Horrible first experience with claim. Warranty department rude not customer friendly. Dealer quoted extra work needed after claim was approved and it was denied had to pay over$900 out of pocket. Mark F personally called me and corrected the issue with the experience I had . Glad it was taken care of

1 year ago Edited October 10, 2023

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Reply from American Dream Auto Protect

Thank you, Raj! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2023

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Mark Davis Sun City West, AZ

We had pre purchased a extended warranty policy prior to going to a car dealership from American Dream Auto Protection. Unfortunately the car was not to my wife's liking and the dealership was inflating their prices by adding lines of things to drive up the price several thousand dollars that we did not even ask for.... needless to say we walked away form the deal and won't go back there ever again!!! But Tom M and Sam C both went above and beyond to help us purchase the right policy and also were understanding to fully refund our unused/unneeded policy that we pre bought... Very Happy with them and the services they provide and we are every in need of a auto protection plan warranty in the future I will call on them again!!! Merry Christmas and Happy New Year!! Mark Davis and Maria Grebe

10 months ago

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Kari Sioux Gordon

Mr. Calvin J. was very understanding and explained everything in detail to me. He's very well-placed at American Dream. Good job!

2 months ago

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BradR

Will call almost instantly after putting your info on the website when looking for a quote, the initial salesman that called was very aggressive and even somewhat deceptive in the way he was talking to me about competitor options. Due to this I told him I wasn't interested and hung up. I have received multiple calls from a different rep each day for the past 5 days, each time making sure to tell them I am not interested, they apologize, say they will make a note and then the next day someone new calls again. 20 minutes after posting this I get a call from a gentleman claiming to be the manager of the rep I named above (removed) and asking me to go over what happened on the call because he is going to fire the guy, then asks me to remove my rating. I do not want a guy fired because of a review, its not the guys fault, its clear by the daily calls its a culture problem at the company. And as I am typing this my phone is blowing up with home warranty, moving and mortgage offers, they guy I talked to was obviously not happy I wouldn't remove this and has weaponized my information against me it appears. Stay FAR AWAY, if the guy that did call me was a manager he seems completely unhinged.

3 months ago

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SZSV

Cannot do a negative Star. DO NOT, DO NOT, DO NOT BUY from American Dream Auto Protect. The specific repair we needed was specified in paragraph 14. Mark kept referencing Paragraph 1. They are refusing to make the $6,000 repair. We have talked to Nick and Mark repeatedly. My husband has an understanding of what the repair is. Mark became angry and indignant when my husband pointed out that the repair they were refusing was not the repair the Dealership had sent to them. Mark accused my husband of trying to do something illegal by asking if we could have the Santa Monica GMC repair technician clarify the confusion about what the repair was. Mark was either deliberately ignorant about understanding the repair, or just plain incompetent and ignorant. Mark asked my husband a series of questions to see if he understood the repair, then Accused my husband of challenging Mark's expertise in automotive repairs when he correctly answered Mark's questions. HOLY COW. They were supposed to send a "consultant" to look over the repairs. 5 days of promising to send a consultant, 5 extra days of car rental, which they are not covering past 6 days, and the "consultant" never showed up. We called daily and kept getting promises. The final day of calling, they said they would only agree to compensate us $500 and $210 for the 3 weeks of car rental they cost us. They are rude, arrogant, scammers. We were told there was not management above Mark. I researched and in fact, there are several levels. I have also researched and we are not the only ones they have scammed this way. Found lawsuits pending against them for this exact scenario. They are telling us that "Out of the goodness of their hearts" they will give us $500. These people are outlaws.

3 months ago

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Jaime Garza

Bought our vehicle used and researched this company for an extended warranty for piece of mind. purchased our Platinum policy on June 3rd and representative, Rick R states that the policy won't go into effect for 30 days which is July 4th, 2024. Our family planned a trip to visit family for 4th of July knowing if anything happened we would be covered since our policy was active on July 4, 2024. Platinum plan includes trip interruption which also gave us another piece of mind. our trip was fun with no issues until we returned on Sunday July 7th when the A/C all of a sudden started blowing warm air. Since our policy started on July 4th, 2024, we took our vehicle in to get the A/C checked out. Service advisor submitted a claim after finding out the A/C compressor broke, but the claim was denied by American Dream Auto Protect stating pre-existing condition. Seriously. We buy a Platinum Plan to cover us for things like this and American Dream Auto Protect is "not Protecting". Yes our vehicle is used and in working condition, so everything is pre-existing so-to-speak with 100k miles. We do not know when items will fail, there is no expiration date. If it fails it fails and my active policy should take over and get us whole again. Emails and phone calls to Rick R with American Dream Auto Protect have not been returned. Be warned, if your policy is active, claims can still be denied. Will not renew with this company. They do not honor an active policy

3 months ago

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Richard Franas Auburn, MA

For reasons beyond their control Ibwas not able to consummate a contract with American Dream. I have to say that everyone I worked with was very helpful and accomodating. When circumstances change I will certainly go to them. Sam and Adam did their best to ensure that they offered me all options. I would recommend them .

7 months ago

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LarryH Lithia, FL

American Dream has been my warranty for all my autos and has always been a pleasure to work with no matter what problems I’ve had with my autos. I would strongly recommend them for all your auto needs. Thank you Sam C for all of your support and Thank you American Dream for being there for all my auto needs.

8 months ago

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Verified Customer

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Marce B

Claim submitted Tuesday & Wednesday, 10/17-18, was told under review.m. We’d I called and spoke with CS, was told claim not covered because was for repair of “Hose” and pipe not considered part of. Covered items”. Informed CS that part needing repair was Radiator itself, NOT hose to radiator. CS said repair claim submitted said was for ‘Hoses’. Informed CS would speak with repair center. Repair CT said did not even mention word “Hose” in claim submitted, will resubmit and call & speak with CS & make sure understands. This was Wednesday, on Thursday he called and was told ‘ claim under review’. No word by Friday, called again, CS again said ‘Claim under review’. So has taken 3 days after clarified repairs needed and still no word. On Tues, I stressed to CS I need vehicle repaired ASAP because having surgery coming week and need vehicle to drive to hospital 80 miles away. Guess he could not care less how important it’s for me to get this done. Won’t be recommending services to anyone after receiving service like this!!! Marcia Boyne

1 year ago

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Reply from American Dream Auto Protect

Thank you, Marce! We value our customers and would like if you can contact us to resolve this matter, please send an email to Info@americandreamautoprotect.com

Oct. 23rd, 2023

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Douglas Almiron Los Angeles, CA

I recently had my air conditioner go out and took it right away to the dealership in which they communicated with American Dream Auto Protect. After waiting a few days for the approval the dealership was able to complete the job. I would have rated American Dream much higher for this issue, but unfortunately my first interaction or need did not go as smooth. I took my car in for what needed up being a transmission issue. After the adjuster came in they denied my claim stating this was already a preexisting issue. Dealership and multiple mechanics confirmed that there was no way to know that it was preexisting. I paid thousands of dollars for the warranty and then to top it off had to pay an additional $5,000 for the new transmission.

1 year ago

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Reply from American Dream Auto Protect

Thank you, Douglas! We value our customers and would like if you can contact us to resolve this matter, please send an email to Info@americandreamautoprotect.com

Oct. 17th, 2023

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Jeff Mager Margate, FL

I like the fact that your company seems to be well organized. Unfortunately I was unable to use your services so when I called to cancel my contract, Sam C was very efficient and very polite on handling the matter for me. Next vehicle I purchase, I will definitely give you a Company a call. I will also recommend you to anyone in need of a car warranty.

10 months ago

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Jacob Dooley

as a service manager i found this company very understandable and very easy to deal with

1 month ago

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Pamela Williams

This was so easy and not over whelming. I would recommend this company to everyone, no pressure was felt at all.

1 month ago

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Chet Hinrichs

Horrible company and extremely dishonest. Paid for full cover warranty on used Audi. 5-6 weeks after started hearing sounds from engine so took to certified mechanic. Auto shop on day one did everything American dream asked and did not hear back for four days. Upon the fourth day, they got a call saying they were going to send out someone to take a look and that would take an additional three days. Three days after that Came out went over everything that everything was fine. Look like it was in proper order then three days after that I get an email denying my claim. American dream says it was a prior existing condition to my response. It’s a used vehicle. Everything is prior existing condition. Through their amazing and factual scientific method they determine that it was impossible for the mechanical issues that I was having to happen within 30 days, which makes zero sense whatsoever. Spoke with “director” and they offered me little compensation $$ which did zero. Car has been in shop for 2 weeks waiting on American Dream and they have no actual facts to why they denied claim. Glad I did not get a rental because they determine if they will Reimburse you for that as well and that most likely would’ve been denied. Repair cost less than what I paid for the extended warranty. Do not sign up with them. Many other warranty companies with much higher standards and customer reviews to chose from.

4 months ago

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Jos Mont

So nightmare is the proper word here. If you want a business who practice verbal contracts and provide nothing in writing than their for you. If you like companies that practice immoral and unethical practice then they're for you. My advice stay clear!! From the mouth of their "Retention director, which happens to be the highest person there and will refuse to escalate to higher person than him" According to MR J as i will refer to him this country doesn't need to provide contracts in writing and verbal contracts held up in court? This is from a company who has the name American attached to them? Sorry, in America everything has to be in writing. My experience short and sweet. Signed up and never received a contract with specifics on terms or anything related to mileage and time covered for my specific vehicle . No vin number or vehicle info, no mileage coverage, no month terms. Not even my namer on it! Only a generic contract was sent to me twice. I called to cancel and the 1st retention supervisor we will call him Mr C, promised to send me the contract and again no contract with terms or info was sent. He also lied about dates changing and being able to cancel by a specific date. (Within the 30 days of contract date) Fast forward 3 weeks and i call again to cancel due to never receiving the contract with terms and because honestly I was diagnosed with metastasized Cancer and could not afford it and was in the process of selling the vehicle. Lo and behold i was charged a cancel fee and a prorated refund although i was within the 30 days of initial contract date. MR J said it wasn't by date but by time! Ant that since the contract had been done at 2:38pm it expired when i called at 5pm on the 30th day! Nowhere in their generic contract does it state cancellations have to be done before any said times. It only states within 30 days , which it was on the 30th day. After all out an hour back and forth I was clobbered with fees and a prorated amount of $325. $325 FOR PROVIDING ME WITH ABSOLUTELY NOTHING!!! This even after mentioning my recent Cancer diagnosis which MR J non-compassionately replied that it was irrelevant to our business! This company practices bait and switch, unethical business , and provides everything verbally nd nothing in writing except a generic contract with basically stats part covered and not covered and their cancellation terms which they don't follow themselves. i will be reviewing the everywhere , and will also be reporting them to the BBB, as well as other business sites. You have been warned! DONT BE ROBBED LIKE I WAS. IF I COULD RATE 0 STARS I WOULD! PS: Look at the joke of a contract they sent me twice, attached pic.

4 months ago

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Henry

My call to customer service was answered promptly and I was connected to someone who could help me right away. Sam C. was very helpful dealing with my questions.

5 months ago

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Tom

Sam was very helpful in helping me resolve my need for the cancellation of my policy. He was extremely professional and helpful. Your company is fortunate to have people like Sam.

6 months ago

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EVAN DISICK Concord, CA

Sam C helped me out with the very thankless task of canceling my policy because the car was totaled in an accident. Nevertheless he was upbeat, friendly and efficient. I appreciate that more and more as a positive attitude becomes increasingly difficult to find these days.

9 months ago

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Steve Miami, FL

Jacob W and Sam C are the epitome of class and exemplify tremendous customer service skills! First time doing business with this company and and will not be the last.....all because of the above mentioned individuals! Thank you Jacob and Sam!!!!

10 months ago

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Michael Newton

Al great service, took time to explain the process for claims.

1 month ago

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Jerry Bowers Jacksonville, FL

During first conversation with Richard T were fine, good sales pitch. Later spoke with Anthony M, he was the one really working the sale offers. Good conversation and impression that everything is a good buy for the warranty. I agreed to the offer and bought the warranty for my 2013 Avalanche. this was July 27, 2023, 1700. I have used the warranty once, on 12 september2023 at Coggin Chevy. At first I was very upset with the process, my service agent called and was told your company didn't work with phone process. I was never told the process for filing a claim and what was required, nowhere in contract explains the process. I called and talked to several people on the phone expressing that I thought the firm and warranty were a scam. I was quick thinking that way. Finally, my service agent was able to work with the warranty rep and get the process was completed and my repair was covered. I hope I don't have to use the warranty policy again but if so, we know how things work, I think. I've delt with a couple of scam warranty companies before and thought I was going down that road again, as for now it is different. As for now I would recommend American Dream to a friend in need.

1 year ago

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Reply from American Dream Auto Protect

Thank you, Jerry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 5th, 2023

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Marian Earnest

I like the professionalism, flexibility and honesty of American Dream Auto Protect. The policies are quite outstanding in the coverage offered! I am able to have my car repaired by BMW. My BMW 128i is now fourteen years old and approaching 100,000 miles. The car drives better than it did when I bought it! Understanding that with this mileage, the unexpected can happen possibly bringing hefty repair bills. Having a policy with American Dream Auto Protect gives me the peace of mind to continue driving my much beloved fourteen year old car!

1 year ago Edited December 22, 2023

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Reply from American Dream Auto Protect

Thank you, Marian! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 3rd, 2023

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Andre M

Easy to sign up, much better warranty than the one at dealer. Much better mileage and rate!

1 month ago

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Mitchell vad

Real life account I had the most horrendous experience with American Dream Auto Protect. Their customer service is beyond appalling, to the point where I was cursed at and accused of scamming when I filed a claim. Instead of assisting me, they tried to bully me into canceling my contract so they wouldn't have to uphold their end of the deal if the bill was too high. Stay away from this company unless you enjoy being mistreated and scammed.

5 months ago

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Caleb Talbot Sturgis, MI

Don’t trust American Dream Auto Protect (ADAP). I bought their Platinum extended warranty after reading a lot of good reviews online, but I later came across some reviews claiming ADAP wouldn’t pay for expensive (but covered) repairs or provide refunds for customers until they deleted their negative reviews, which would explain why they are rated so highly online. In retrospect, the salesman also used some tactics that seemed personable at the time, but manipulative in hindsight. When I called to cancel my policy, “Sam C” argued, trying to get me to keep it. He eventually agreed to cancel it and provide a refund and said I would be getting a cancellation email and should see the refund within 5 business days. A few days later I still hadn’t received either, so I emailed them and never heard back. A week later, still nothing, so I called and the person verified my policy was canceled and put me on hold while they called the Billing Department about the refund, while on hold I heard her say “So what do you want me to tell him?” before she told me to expect an email later that day. Later that day I got the email for the refund, dated for that day, not a week earlier when I cancelled the policy/they said they’d provide a refund. I even replaced my credit card after working with them because I don’t trust them with that information. A lot of reviews also mention the same names, so it seems like they use names like other companies use titles/positions… very shady. TLDR: Untrustworthy, dishonest, may deny service unless you delete bad reviews, didn’t provide refund in timely manner until repeatedly contacted.

7 months ago

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GAIL JORDAN-MURRAY Atlanta, GA

THIS COMPANY IS NOT LEGITIMATE, THE SALES PEOPLE WILL PAINT THIS PRETTY PICTURE OF FULL COVERAGE ON THE VEHICLE, INCLUDING ELECTRONIC ISSUES/RADIO REPLACEMENT. WHEN YOU FILE A CLAIM, THEY MAKE UP EXCUSES TO DENY YOU. MY RADIO NEEDS TO BE REPLACED DUE TO THE MODULE DAMAGE AND BACKUP CAMERA NO LONGER WORKING. WHEN SAM SOLD ME THE POLICY, HE IMPLIED THAT THEY DO RADIO REPLACEMENT. HE FAILED TO DISCLOSE THAT THE ONLY WAY THE RADIO CAN BE REPLACED IS WHEN IT HAS NO POWER LEFT. GARY FROM CLAIMS TOLD ME THAT THEY DENIED MY APPROVAL TO CHANGE THE RADIO. I TOLD THEM THAT I AM A BLIND DISABLED PERSON AND I NEED MY BACKUP CAMERA FOR SAFETY ISSUES. I TOLD GARY SO SINCE YOU ALL REFUSE TO PAY $1800 TO REPLACE MY WHOLE RADIO SYSTEM, WHY CAN'T YOU RESOLVE THE ISSUE BY JUST REPLACING THE BRAIN MODULE AND BACKUP CAMERA? GARY WAS VERY RUDE AND DISRESPECTFUL. HE REFUSED TO HELP ME FURTHER, NEVER CARED TO ANSWER MY QUESTION, NOR WAS MY ISSUE RESOLVED. HE WAS VERY DISMISSIVE AND LIED TO ME SAYING THAT HE PASSED MY MESSAGE ON TO HIS SUPERVISOR AND THAT THE SUPERVISOR WILL CALL ME. I ALREADY KNEW THAT HE WAS LYING. HE WAS ONLY TELLING ME THAT JUST TO GET ME OFF THE PHONE. PLEASE KNOW THAT IT IS ILLEGAL TO REFUSE SERVICE TO PEOPLE WITH DISABILITIES, ESPECIALLY WHEN THEIR SAFETY IS A CONCERN. SOMETHING IS REALLY SHADY ABOUT THIS COMPANY. EVERY-TIME YOU CALL, IT'S ALWAYS THE SAME PEOPLE ANSWERING THE PHONES. I AM ALREADY DOING WHAT I NEED TO DO.

8 months ago

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burnedette gaines Houston, TX

Sam C was the most pleasant person that I have ever dealt with he is so professional and amazing would recommend him to anyone that needs his help with business

8 months ago

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Justin McGhin Miami, FL

Overall good experience. Takes a lot of time for the process to happen and car to be repaired but was grateful that American auto followed up on their word.

1 year ago

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Reply from American Dream Auto Protect

Thank you, Justin We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 17th, 2023

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Denise Weaver-Lopez Reseda, CA

I haven't used the Service yet because my truck has only had required oil change, air filter and brake pads done since I've had the insurance. These are not on the list of things covered.

1 year ago

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Reply from American Dream Auto Protect

Thank you, Denise! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 13th, 2023

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Priscilla Perez

Alex and Sam C were great! I cancelled my policy for wanting to do more research, no offense with American Dream they’ve been great. Most definitely Alex and Sam. Thank you

10 months ago

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Stoufa Maaref

Sam C assisted in an incredible manner. He made the impossible possible . Not only was he knowledgeable and very helpful, he was also pleasant, nice and super patient. Thank you Sam.

10 months ago Edited January 19, 2024

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Jarrett Elder

AWESOME CUSTOMER SERVICE EXPERIENCE WITH MARK

1 month ago

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Chris Black Rancho Cucamonga, CA

My experience with American Dream Auto Protect has been extremely disappointing and frustrating. I purchased a warranty from them in October 2022 and requested a refund in July 2023. The trouble began when they refused to cover an issue with my car, claiming it was pre-existing and citing a recording of me mentioning the issue during the purchase, which was not the case. I contacted their customer service to request a $2,200 refund. Despite diligent follow-ups and conversations with their representatives, particularly Mr. R, I have not received any refund. Promises and reassurances were made but not fulfilled. I was initially told I would receive a credit refund in 7-10 business days, which never happened. They then mentioned mailing a check, which also never arrived. An electronic check was promised within 24 hours but was never processed. Subsequently, I was told they could only issue refunds in increments of $500, and even that didn't happen. Despite Mr. R's assurances, a check supposedly mailed on September 27th was never received. I even sent a certified letter requesting a refund with no response. It's clear that this company has been giving me the runaround for over two months, and their repeated attempts to avoid my refund request are frustrating. When I call them now, they keep me on hold, send me to voicemail, or hang up. It's worth noting that someone named Henry keeps texting me to offer a discount for their service, which adds to the overall unsatisfactory experience. In conclusion, I strongly advise against using this company under any circumstances. My experience with them has been nothing short of exasperating and unsatisfactory. ***********************UPDATE*********************** Since I posted my review I have spoken with Raymond to rectify the refund issue. They immediately wrote a check to be sent out overnight USPS, emailed me a picture of the check, and sent the USPS tracking number.

11 months ago Edited November 10, 2023

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Fred Parrish

I called this company for a quote for a vehicle I was considering to buy. The other car I was looking at came certified through the manufacturer. One week after my quote, the salesperson called me back to check which purchase I made as agreed upon. I thanked the salesperson but told him I went with the car that was certified and therefore didn't need the warranty. He attempted to still offer the warranty and I needed to firmly decline and ask that I be taken off their list for future consideration. He agreed and we hung up. I received another SIX calls on the matter where I asked the same; to be removed from their system. I was ensured on that 6th call that he, himself, would remove me and apologies were in abundance. The very next day, I received two text messages!! I called back and the salesperson who answered the phone ("John A") was rude, obnoxious, aggressive, and refused to put me on with a manager. We argued back and forth about my request to speak with a manager and the amount of unprofessional dialogue was astounding. I had to hang up and call back. I left a message asking a manager to call me back. 2 minutes later. I received a phone call from someone who claimed to be a manager apologized for the behavior and concluded that he would take me off the list. He called me back 15 minutes later to verify I was taken off. I received a phone call from a supervisor within 15 minutes of writing my review, (presumably the same person I had spoken to earlier) who informed me that he noticed I left a bad review. He concluded that he had already spoken to me and that he already apologized and asked me to remove the review. I told him no and disconnected the call. **Update: after speaking with "Henry B", a vice president of sales, he profusely apologized for the unprofessional manner in which I was treated. He informed me that disciplinary action would be taken by the company on this employee and he was more than 90% sure this individual would be terminated. I agreed to remove the review only if they fired this person. It did surprise me that a person with his title and function had no direct involvement in disciplinary action. He gave an explanation of the process and alluded that it was most likely a sure thing. After reading all of the negative reviews and knowing that I have no way of knowing if they actually fired this person, I decided to leave the initial review with this update and change the rating to a neutral one. It appears that there is a script that is being used to play on the emotions of persons who care about others' ability to make money based on the actions of some bad apples. It's a manipulation tactic that has probably saved them from many more bad reviews. Bottom line: the company is responsible for training their people adequately and the company needs to have a zero-tolerance policy for this type of behavior.

1 year ago Edited October 23, 2023

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Reply from American Dream Auto Protect

Thank you, Fred! We value our customers and would like if you can contact us to resolve this matter, please send an email to Info@americandreamautoprotect.com

Oct. 27th, 2023

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Glorious Johnson

Mr. Sims is a rarity in Customer Service! He answered the phone with a song in his heart. I was reassured that my situation would be handled promptly, and it was. My questions were graciously answered. This man deserves a raise! It's not very often that you receive that type of phone/Company Service anymore. Thanks again Gary!

1 year ago

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Reply from American Dream Auto Protect

Thank you, We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 3rd, 2023