Name: American Dream Auto Protect
Rating: 4.3

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Raj Uchhana Palm Harbor, FL

I had an extraordinary experience working with Mike A, and Sam, and getting a great deal on long-term warranties for two of my Mercedes-Benz vehicles. They were both very professional and helpful in arranging a very good package to cover the vehicles. Thanks guys for all your help and taking the time to find the best deal for me.

1 year ago

Reply from American Dream Auto Protect

Thank you, Raj! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Ram Sundaresan

Awesome claim process. Clark and Mark helped me approving the claim at eye blinks time. Appreciate the team at American Dream Auto Protect!!! I thought extended warranty claim process will be of hassle until I work with American Dream Auto Protect!! Stupendous!! Thanks again so much Clark and Mark!!!

1 year ago

Reply from American Dream Auto Protect

Thank you, Ram! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Gautam 516 Delhi, DL

The experience that I have had with American Dream Auto Protect is amazing. I've been with them since 2021 and they do what they say they're going to do. I would definitely recommend carshield to anyone because it is definitely worth it. Thanks.

1 year ago

Reply from American Dream Auto Protect

Thank you, Gautam! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Iamnavrajpathak (K. T. F.) Dehradun, UT

I work as a service advisor, and jack was very helpful, informative, and a pleasure to speak with. He made the experience easy and allowed me to take care of the customer and receive payment in a timely manner. The friendly conversation was also a nice break in my day. It's the little things. Keep up the good work jack! Thank you!

1 year ago

Reply from American Dream Auto Protect

Thank you, Iamnavrajpathak! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Liam Lahore, PB

I've always bought warranties on used cars since they don't come with one. American Dream Auto Protect responded before anyone else that I called. The specialist was able to explain everything to me and they worked with me on the payments.

1 year ago Edited February 17, 2023

Reply from American Dream Auto Protect

Thank you, Liam! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Pranto Pranto Bogra, 03

I've always bought warranties on used cars since they don't come with one. American Dream Auto Protect responded before anyone else that I called. The specialist was able to explain everything to me and they worked with me on the payments.

1 year ago

Reply from American Dream Auto Protect

Thank you, Pranto! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Arelis Mussell Hawthorne, NY

ADAP arbitrarily and without documentation has denied claim for service under warranty. American Dream Auto Protect sold services that it has failed to provide and done everything possible to avoid. There is a complete lack of communication and transparency. They use vague language and rely on verbal communication to lure people to purchase their product to take their money and fail to deliver. Business response: The business has done nothing but give me the run around. The claim remains denied, their "offer" was to refund $250.

8 months ago

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william millen Webster, MA

I had to cancel my warranty due to large unexpected expenses for my property. Sam C was very helpful and made the process easy.

8 months ago

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Verified Customer

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James Fancher

Car broke down on 9/27/23 and as of October 23,2023 still waiting for repair approval on a turbo charger repair that is approximately $10k. Platinum coverage lists Turbocharger as covered part

1 year ago

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Ron Herrington Pensacola, FL

Very knowledgeable and an outstanding salesman. After comparing several companies, it was Adam that sold me on your company. Great Job 🇺🇸Go Army!

9 months ago

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Karen Kroft Omaha, NE

Terrible company to work with! They lie about the coverage they provide, they deny your claim and then tell you they didn't. They told us we would need to have the engine torn down more for inspection (at a personal cost of $2000 to us) and then after we did that they denied the claim for something that had nothing to do with the engine. They told us that they denied the claim because of an unresolved recall issue. When we provided all the paperwork that proved that the recall issue had been completed Raymond told us that it wasn't enough and that we needed to find the "right" paperwork. Then he told us that the claim was not denied but that we needed to tear down the engine AGAIN!!! Please save your self the time, money and frustration and do not do business with this company! They use fake Facebook profiles to bolster their 5 star ratings. They have stolen other people's pictures from Facebook to create profiles for fake ratings! They are a SCAM company!!!

9 months ago

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Tadd Peer

Terrible absolutely terrible. I don’t even want to leave a one star. They’ll beat a price and pressure you into leaving a good review for them but then when it’s time for them to pay they’ll leave you to fend for yourself. They tell you any ase certified mechanic can fix your vehicle but no shop honors them. For good reason after how they treated me too. So you call them to find a shop and they’ll send you too one but they completely disregard what the shop diagnoses. In my case they could t approve any engine work until they know the point of failure and the only way for the shop to do that was to take my engine apart. So I had to put the money up for that work. The shop called the warranty company and told them they need to get an inspector out there so they know what was going on. American dream told them they need to have the full estimate and point of failure before they do anything. So the shop went along with the work documenting and taking pictures of everything. When the inspector finally arrived he just took pictures of my taken apart engine and wouldn’t take the pictures the shop took showing the timing chain stretched out and the guides worn thin. American dream contacted me through email a few days later telling me their not going to approve my claim because the head gasket blew and I drove on I continually used it with the problem witch is total bs since I’ve only had the vehicle for 2 months and turned it in as soon as the light came on. These people never sent me a declaration page and won’t let me see the inspection report. Their a total scam so spend your money elsewhere. And do more research than their bs good reviews they pressure their clients into wile their paying for what they thought was a good price

9 months ago

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Alan Columbus, OH

Would just like to say claims manager Sam was a big help and a great guy. He was able to help me and took the time to listen to my concerns. Thanks to Sam

9 months ago

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Joel Bentonville, AR

Sam C gets 5* for sure. Kind, listens well, understanding, polite and professional. I was actually a little surprised but pleasantly so. Thank you Sam!

9 months ago

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Reed Anderson Columbus, OH

If I could select 0 stars instead of one I would. This company has so many fraudulent tactics to look like a legit company. They have stolen people’s facebook profile pictures to create fake accounts with fake names to create fake 5 star reviews and they are all from Ocean City MD. They harass and beg you to remove negative reviews, and Raymond W will talk over you and hang up if you have a problem. My platinum coverage started 9/28/23 and I filed a claim in October and the company said that my coverage never started even though my contact says 9/28/23 as the start date and check out the pictures below. They said i will have to wait until December 14th to file a new claim and when my mechanic did they said it was pre existing and gave him the run arounds. They also do not provide towing and rental car help, it’s all eye candy. I also requested to be refunded for all 6 months when I cancelled and they did not honor that either. This company is not a legitimate car warranty company, don’t waste your money with them because when something does happen the claims department will have the dealership or mechanic send over the diagnostics and invoice to an email that is not checked and they also never reach out to the mechanic/shop. I had to do a 3 way call with the dealership just so they couldn’t lie to me and say they dealership never contacted them. We ended up catching them in another lie with Raymond W saying it’s pre existing and his co workers in the claims department said that he wasn’t at work that day and we called back and got right to him. Unless you like wasting time and thousands of dollars do not be a fool to the promising advertising that they do it’s all a lie.

10 months ago Edited January 23, 2024

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Harry Cluelow

The contacts are very consistent as explaining the features and benefits of the plan. I enjoyed talking with the salesmen and will call back when policy is needed

10 months ago

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William Wenger Flushing, NY

I cannot express enough how betrayed and frustrated I feel after my dreadful experience with American Dream Auto Protect Car Insurance. This is now the fourth negative experience I’ve had with this company and each time they refused to pay what I was due, in spite of the fact that I initially paid a premium of $8279.33 Recently, I requested an authorization for a pending repair. American Dream denied my request stating that they would not pay for this claim or any future claims until I withdrew the recent complaint I filed with the attorney general concerning the company’s fraudulent practices and deleted all my negative postings, talk about extortion. This company's deceptive practices extend beyond their insurance policies; they are willing to manipulate online reviews at their customers' expense. I highly suspect that the company is manipulating online reviews by providing incentives for people to write short, positive reviews to overwhelm the bad ones and compensating people to remove their bad reviews. Their lack of integrity and blatant disrespect for their clients is appalling. Beware of American Dream Auto Protect - their impressive online façade is built on false promises and unethical practices. I highly advise individuals who are contemplating choosing this company to explore reviews from sources other than Google reviews, as it appears they have the ability to influence reviews on that platform and others. I suggest checking websites such as the Better Business Bureau where they have 26 complaints, and Yelp. I will be, once again be contacting respective Attorney Generals and other governmental agencies , highlighting the fraudulent activities perpetrated by American Dream Auto Protect. Additionally, I will be retaining the services of legal counsel to pursue civil remedies through the court system.

11 months ago Edited March 20, 2024

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Ndidi Asota

Great job by Samuel fisher . He resolved my issue .

1 month ago

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Paul Sabatinelli Milford, MA

Kyle was very good in handling my situation and informing me of all the plus sides of going with the American dream I appreciate his help greatly and it was a pleasure talking to him

1 year ago

Reply from American Dream Auto Protect

Thank you, Paul! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Jerry Goldfarb Delray Beach, FL

Shopped around and found their rates to be reasonable. Excellent communication from William M. So far two claims that were handled quickly without a hitch. Highly recommend.

1 year ago

Reply from American Dream Auto Protect

Thank you, Jerry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Ceberry Laurent Boynton Beach, FL

the best company in the industry american dream auto protect, mark was able to help me get my claim covered and my account set up they are the best in the game. thank you so much american dream auto protect,

1 year ago

Reply from American Dream Auto Protect

Thank you, Ceberry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Josh Parrish Omaha, NE

Mark F was very quick to get my approval processed day of! The shop had zero issues processing everything with my agent and I. I was impressed with being updated moments after processing.

1 year ago

Reply from American Dream Auto Protect

Thank you, Josh! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Maxwell Washington Grand Prairie, TX

The best experience I've ever had with an extended warranty company, They pay on their claims no matter the cost, and reasonably priced with the best bang for your buck, I promise you won't be disapppointed.

1 year ago

Reply from American Dream Auto Protect

Thank you, Maxwell! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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WSUCougar72

The people were courteous and very professional. Everything was explained thoroughly.

5 months ago

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Karla Messenger

Sam C. was excellent to work with and very understanding of my situation. I would rate him a five-star.

6 months ago

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Verified Customer

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Michelle Kinchen Pearland, TX

Not worth it at all! The $4,000 I paid I should have just put my truck in the shop. Customer service is rude, and I always have to pay out of pocket with the claim because they only give $500 towards repairs.

1 year ago

Reply from American Dream Auto Protect

Hello we do appreciate your feedback & have been trying to reach out to resolve this issue- Please give customer service a call at the number below with any questions or concerns.

Thanks!

1-800-349-3027 Ext #2

Oct. 12th, 2023

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Regina Horton Indianapolis, IN

Got a policy in Dec 2023, and was rude then but was cheaper than other warranty. American Dream didn’t pay my claim because I started in Nov 2023 and made a claim in January 2024. Every person was rude, wouldn’t let me speak to a supervisor for nothing. I made 5 different calls. The dealership I went to stated they wouldn’t even talk to her about my claims, but at first they would only talk to the dealership. Please don’t waste y’all money because they will just take it and don’t pay for a claim. Rude as Hell!!

9 months ago

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Jetfixer 2 New Port Richey, FL

Sam C was very helpful with me canceling my policy. I had to cancel because of some unexpected bills and Sam was very helpful and professional.

9 months ago

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David Dimar Los Angeles, CA

raymond m was able to assist me with my claim, he was a very good customer service rep and i would reccomened to all my friends and family

10 months ago

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Renee Vaz Panama City, FL

Great experience with American Dream! Customer service is awesome. Raymond went above and beyond for me. I will recommend this company to anyone.

11 months ago

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Mike Paxos Elmont, NY

It was a pretty simple claim. Didn't pay the total cost. But they covered 80% not sure why I had to pay the diagnostic fee....

11 months ago

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The UnCommonSense Man Philadelphia, PA

RUNAWAY. worst company i've ever done biz with. If your car warranty costs 3k and u have 200 dollar in repairs for the life of the warranty they're great. Have any real problems. The kind sthat u need a warranty for they r a fraud. Told my repair shop they canceled my policy. Talked me into removing a negative review only to completely renew on their promises and flat out lied again. Following up with state AG and every consumer protection agency available as well as filing suit. Honestly never came across a bigger scam company. I sold car Warranties at one time. Should have went with the one I sold years ago. Fell for the lies over the phone. Lesson learned.

1 year ago Edited November 14, 2023

Reply from American Dream Auto Protect

Thank you, The! We value our customers and would like if you can contact us to resolve this matter, please send an email to Info@americandreamautoprotect.com

Nov. 3rd, 2023

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Tam Memphis, TN

Raymond was amazing in helping me with what I needed! This company has been the best! They are a pleasure and customer service is the best I’ve ever seen!

1 year ago

Reply from American Dream Auto Protect

Thank you, We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 3rd, 2023

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Maxx

I like the fact American Dream reaches out to you after the claim is finished that’s really cool I had one claim denied but I understand that but overall I’m happy!

1 year ago

Reply from American Dream Auto Protect

Thank you, Maxx! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Beverly Sandridge

Great Customer service every time I call.

2 months ago

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Annie

Sam C. the best good company it was a pleasure doing business with you

5 months ago

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Chet Brown

Thank you !!! Sam C. for your quick response and professionalism in explaining everything .

7 months ago

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Hardik Mistry Philadelphia, PA

Sam C was fantastic. He helped me cancel my policy. I appreciated his kind words about my accident

8 months ago

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Verified Customer

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Scott Phoenix, AZ

Great coverage and great service .. would highly recommend this company

1 year ago

Reply from American Dream Auto Protect

Thank you, Scott We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 17th, 2023

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Chad Ridges

Service was great and also extremely knowledgeable and not pushy great experience, which truly recommend

10 months ago

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Michael Vermillion Alachua, FL

Great service pleasure to work with its nice when you can get your answers without a hassle. Great Job Sam

10 months ago

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Margee Maiorana

When I called the second time I had the pleasure of speaking to Marcus who helped me & resolved my dilemma. Thank you Marcus Margee Maiorana

10 months ago Edited December 22, 2023

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GanjaGod Foe

Floyd F. Was really helpful and was a great benefit in helping me keep my account with trusted information.

11 months ago Edited December 6, 2023

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William Cox Eastpoint, FL

Raymond was able to get my payment received and applied to my account. Review based on only being a customer a few months so far.

1 year ago

Reply from American Dream Auto Protect

Thank you, William! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 28th, 2023

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anthony farino

Outstanding Customer Support Good pricing for coverage Several plans available Easy to work with on Sales and claims They answer the phones !!!!!

1 year ago

Reply from American Dream Auto Protect

Thank you, anthony! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Calvin Fernandez Bend, OR

Very happy with American Dream Auto Protect. Easy to work with, great customer service, and a fair price. Highly recommend!

1 year ago

Reply from American Dream Auto Protect

Thank you, Calvin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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paulo rogerio San Francisco, CA

This is a fraudulent company! They sold extended warranty for my porsche panamera and the dealership had my car for 2 months already, they refuse to pay basic coverage on it. Everything it's included on the contract and they treat me like a worst, even the guy at the porsche dealership confirmed they are the worst customer service they already got and refuse to pay basic problems like brake actuator and fuel pump. I bought the most expensive package and at the sales moment they said it's everything included. After finish the payments everything change. Avoid this company! Scam!!!!

1 year ago

Reply from American Dream Auto Protect

Thank you, paulo! We value our customers and would like if you can contact us to resolve this matter, please send an email to Info@americandreamautoprotect.com

Sep. 27th, 2023

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Jazmyne Boderick

Sam was very pleasant and nice! He satisfied my needs. Thanks Sam 🙂

6 months ago

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Lisa Holbert

Theo is awesome 😎 He was such a big help and so patient with me.

7 months ago

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Rex Little Fairhope, AL

Very thorough. Professional and competent at what they do ! Well done.

8 months ago