American Dream Auto Protect

For reasons beyond their control Ibwas not able to consummate a contract with American Dream. I have to say that everyone I worked with was very helpful and accomodating. When circumstances change I will certainly go to them. Sam and Adam did their best to ensure that they offered me all options. I would recommend them .

American Dream has been my warranty for all my autos and has always been a pleasure to work with no matter what problems I’ve had with my autos. I would strongly recommend them for all your auto needs. Thank you Sam C for all of your support and Thank you American Dream for being there for all my auto needs.

Sam C helped me out with the very thankless task of canceling my policy because the car was totaled in an accident. Nevertheless he was upbeat, friendly and efficient. I appreciate that more and more as a positive attitude becomes increasingly difficult to find these days.

Jacob W and Sam C are the epitome of class and exemplify tremendous customer service skills! First time doing business with this company and and will not be the last.....all because of the above mentioned individuals! Thank you Jacob and Sam!!!!

My experience with American Dream Auto Protect has been extremely disappointing and frustrating. I purchased a warranty from them in October 2022 and requested a refund in July 2023. The trouble began when they refused to cover an issue with my car, claiming it was pre-existing and citing a recording of me mentioning the issue during the purchase, which was not the case. I contacted their customer service to request a $2,200 refund. Despite diligent follow-ups and conversations with their representatives, particularly Mr. R, I have not received any refund. Promises and reassurances were made but not fulfilled. I was initially told I would receive a credit refund in 7-10 business days, which never happened. They then mentioned mailing a check, which also never arrived. An electronic check was promised within 24 hours but was never processed. Subsequently, I was told they could only issue refunds in increments of $500, and even that didn't happen. Despite Mr. R's assurances, a check supposedly mailed on September 27th was never received. I even sent a certified letter requesting a refund with no response. It's clear that this company has been giving me the runaround for over two months, and their repeated attempts to avoid my refund request are frustrating. When I call them now, they keep me on hold, send me to voicemail, or hang up. It's worth noting that someone named Henry keeps texting me to offer a discount for their service, which adds to the overall unsatisfactory experience. In conclusion, I strongly advise against using this company under any circumstances. My experience with them has been nothing short of exasperating and unsatisfactory. ***********************UPDATE*********************** Since I posted my review I have spoken with Raymond to rectify the refund issue. They immediately wrote a check to be sent out overnight USPS, emailed me a picture of the check, and sent the USPS tracking number.

I called this company for a quote for a vehicle I was considering to buy. The other car I was looking at came certified through the manufacturer. One week after my quote, the salesperson called me back to check which purchase I made as agreed upon. I thanked the salesperson but told him I went with the car that was certified and therefore didn't need the warranty. He attempted to still offer the warranty and I needed to firmly decline and ask that I be taken off their list for future consideration. He agreed and we hung up. I received another SIX calls on the matter where I asked the same; to be removed from their system. I was ensured on that 6th call that he, himself, would remove me and apologies were in abundance. The very next day, I received two text messages!! I called back and the salesperson who answered the phone ("John A") was rude, obnoxious, aggressive, and refused to put me on with a manager. We argued back and forth about my request to speak with a manager and the amount of unprofessional dialogue was astounding. I had to hang up and call back. I left a message asking a manager to call me back. 2 minutes later. I received a phone call from someone who claimed to be a manager apologized for the behavior and concluded that he would take me off the list. He called me back 15 minutes later to verify I was taken off. I received a phone call from a supervisor within 15 minutes of writing my review, (presumably the same person I had spoken to earlier) who informed me that he noticed I left a bad review. He concluded that he had already spoken to me and that he already apologized and asked me to remove the review. I told him no and disconnected the call. **Update: after speaking with "Henry B", a vice president of sales, he profusely apologized for the unprofessional manner in which I was treated. He informed me that disciplinary action would be taken by the company on this employee and he was more than 90% sure this individual would be terminated. I agreed to remove the review only if they fired this person. It did surprise me that a person with his title and function had no direct involvement in disciplinary action. He gave an explanation of the process and alluded that it was most likely a sure thing. After reading all of the negative reviews and knowing that I have no way of knowing if they actually fired this person, I decided to leave the initial review with this update and change the rating to a neutral one. It appears that there is a script that is being used to play on the emotions of persons who care about others' ability to make money based on the actions of some bad apples. It's a manipulation tactic that has probably saved them from many more bad reviews. Bottom line: the company is responsible for training their people adequately and the company needs to have a zero-tolerance policy for this type of behavior.

Mr. Sims is a rarity in Customer Service! He answered the phone with a song in his heart. I was reassured that my situation would be handled promptly, and it was. My questions were graciously answered. This man deserves a raise! It's not very often that you receive that type of phone/Company Service anymore. Thanks again Gary!

I had an extraordinary experience working with Mike A, and Sam, and getting a great deal on long-term warranties for two of my Mercedes-Benz vehicles. They were both very professional and helpful in arranging a very good package to cover the vehicles. Thanks guys for all your help and taking the time to find the best deal for me.

Awesome claim process. Clark and Mark helped me approving the claim at eye blinks time. Appreciate the team at American Dream Auto Protect!!! I thought extended warranty claim process will be of hassle until I work with American Dream Auto Protect!! Stupendous!! Thanks again so much Clark and Mark!!!

The experience that I have had with American Dream Auto Protect is amazing. I've been with them since 2021 and they do what they say they're going to do. I would definitely recommend carshield to anyone because it is definitely worth it. Thanks.

I work as a service advisor, and jack was very helpful, informative, and a pleasure to speak with. He made the experience easy and allowed me to take care of the customer and receive payment in a timely manner. The friendly conversation was also a nice break in my day. It's the little things. Keep up the good work jack! Thank you!

I've always bought warranties on used cars since they don't come with one. American Dream Auto Protect responded before anyone else that I called. The specialist was able to explain everything to me and they worked with me on the payments.

I've always bought warranties on used cars since they don't come with one. American Dream Auto Protect responded before anyone else that I called. The specialist was able to explain everything to me and they worked with me on the payments.

This company is a SCAM!! They stole my money, months worth of payments only to say oh we don’t cover uber, lyft etc… complete garbage. When i purchased my policy, the agent didn’t mention anything. Anyway, pure garbage. Go to a reputable company. If these waste of life pos give me my money back i will change my review

DO NOT GET COVERAGE FROM THIS COMPANY THEY WILL BASICALLY ROB YOU OUT OF YOUR MONEY THEYRE GOING TO TAKE YOUR PAYMENTS AND ALWAYS DENY A CLAIM TO REPAIR YOUR CAR THEY COME UP WITH EVERY EXCUSE AS TO WHY SEVERAL DIFFERENT CLAIMS ARE DENIED… As Much Money you pay Them Each Month you Could Just Pay To Have your Own Car Repaired trust me A WASTE OF MONEY IF YOU WANT TO JUST GIVE YOUR MONEY AWAY DONATE IT TO SOMEONE WHO ACTUALLY NEEDS IT NOT THIS COMPANY!!! GOD BLESS

Let me start by saying the customer service team is friendly and responsive. However, be cautious with this warranty company. I had a $3,900 repair claim, and they only approved $2,400 — even though I purchased their top-tier Platinum coverage. I paid $5,200 upfront for the policy, but when I requested a refund, it was prorated and I was charged $275 for canceling after 30 days. Word to the wise: ask plenty of questions and make sure you get everything in writing. Their Platinum plan has a long list of exclusions — nearly half a page of parts not covered. Be aware, stay informed, and I truly wish you the best in your decision.

Rated 1 out of 5 stars BUYER BEWARE! If I could give zero stars, I would, and I DO NOT BELIEVE that the positive reviews on this site are real. My elderly father enrolled with American Dream Auto Protect, and in my opinion, the entire experience was exploitative and misleading. Their so-called “Vehicle Service Program” is FULL OF TRAPS IN THE FINE PRINT. What Happened: Overcharges: He was promised payments of $129/month, but was actually charged $142/month due to undisclosed “fees.” Junk Fees: They demanded a $149.99 “deposit” fee upfront. Cancellation Penalty: When he tried to cancel, a representative added a $250 cancellation charge, bringing one month’s payment to an outrageous $325. Total Loss: Between January and August 2025, they collected $1,569.99. The Contract Itself: Caps liability at the car’s “trade-in value” or what was originally paid for the vehicle, which means major repairs will likely never be fully covered. EXCLUDES nearly everything that commonly fails in vehicles (airbags, CVTs, diagnostics, seals, gaskets, fluids, emissions systems, etc.). Denies consequential damages like towing, rental costs, or loss of use, leaving consumers to foot the bill. In plain language, the contract makes big promises up front but carves out so many exceptions that it provides almost NO REAL PROTECTION. Bottom Line In my opinion, this company preys on vulnerable consumers with high-pressure sales and a contract designed to benefit them, not the customer. What they market as “coverage” is riddled with exclusions, limits, and fees that make it virtually worthless in practice. ⚠️ I strongly advise avoiding this company. I have filed complaints with the BBB, FTC, my Attorney General, and New Jersey Attorney General (where they are located), and I encourage others who feel misled or overcharged to do the same.

If I could put a zero I would I am a disabled Afghanistan war veteran and I purchase this warranty paying over $2,500 for anything that could go wrong with my Nissan Pathfinder I specifically asked about transmissions they said everything was covered. Just last week my transmission went out I sent an claim to these guys and they denied it. They said they do not cover my type of transmission. On the contract it says it doesn't cover CVT being that I am not a mechanic I did not know CVT stood for transmission. Now I'm stuck with an $8300 transmission bill because this company lied to me. They sold me a policy that didn't apply for my car. I plan to sue the company! If they're doing this to me they're doing it to other veterans and other civilians and at the end of the day it's wrong it's unethical and is false advertisement.

great service, repair at any facility with no questions asked. nice customer service, holiday coming up just trying to save some Christmas gift money.. thanks I'll will recommend this company.

Calvin J. was absolutely amazing as well as professional. He solved a problem for me which enabled me to stay with American Dream. I am so appreciative and very happy with the service provided!!

Sam was very helpful in helping me resolve my need for the cancellation of my policy. He was extremely professional and helpful. Your company is fortunate to have people like Sam.

Alex and Sam C were great! I cancelled my policy for wanting to do more research, no offense with American Dream they’ve been great. Most definitely Alex and Sam. Thank you

Shopped around and found their rates to be reasonable. Excellent communication from William M. So far two claims that were handled quickly without a hitch. Highly recommend.

the best company in the industry american dream auto protect, mark was able to help me get my claim covered and my account set up they are the best in the game. thank you so much american dream auto protect,

Mark F was very quick to get my approval processed day of! The shop had zero issues processing everything with my agent and I. I was impressed with being updated moments after processing.

I asked for a refund and someone named roger laughed and said you not getting no refund. Worst company in history or business period

DONT DO IT. horrible customer service. I even recorded interactions with them. Also. They won't easily allow you to cancel. HORRIBLE. JUST HORRIBLE

Omg.. I am looking at all the reviews below and wish I would have seen this before I went with this company. Please do your research! I am experiencing all the same tries below. No response to any of my emails or phone calls regarding my claim. Please do not use this company!

Really horrible customer service, too many loops to get “help” the sales person said anything to get my sale. Lucky had an incident that showed me I have to cancel. They need to train ppl better each one said had different “process times”, even when I canceled I was lied how long to refund me.

Beware: Endless Delays, Denials, and Poor Service – Total Waste of $3,500 I purchased a Platinum extended warranty from American Dream Auto Protect in December 2024 for $3,500, thinking it would cover major repairs on my 2015 Jeep Cherokee. Big mistake! When I filed a claim in May 2025 for covered issues like fuel injector failure, spark plugs, and throttle body service (totaling ~$2,426 based on dealership diagnostics), they stalled for months with excuses. First, they denied it citing "improper prior repair" without proof, offering only a pathetic $400 "goodwill" gesture. A similar prior claim (fuel injector #5) was approved easily at the same dealership, so why the inconsistency? I had to involve lawyers to appeal, leading to inspections that confirmed the diagnostic codes but still left the claim "pending" indefinitely. Despite countless emails, calls, and texts over three months, they've gone radio silent, forcing me to drive with reduced performance (4-5 mpg loss, costing extra in gas). Their contract promises coverage, but in reality, it's all tactics to avoid paying out. Customer service is rude and unhelpful post-sale. Avoid this company – it's a scam dressed as a warranty. Save your money and go elsewhere! Complaint filed with New Jersey Consumer Affairs Division as last step before arbitration scam is started.

Misleading Ratings – Please Check the BBB First! I purchased a $4,240 extended warranty from this company and followed every step properly when my engine failed. They delayed for weeks, contradicted their own instructions, and then denied my claim with a generic “overheating” excuse. A certified mechanic confirmed only one bearing failed — no signs of overheating or misuse. They charged $600 in inspection fees (even admitting one inspector was sent in error) and are only offering a partial refund with unexplained deductions. They're not BBB accredited, have over 130 complaints, and a long history of denying valid claims and misleading consumers. Don’t trust the stars here—do your research. Here you go the TRUTH of who these people are.

This is where money goes to die, I would not waste my money on this company. I purchased the Platinum Level coverage because to the total coverage that is listed, including seals and gaskets. I had trouble with my transmission the third week of April 2025. I took my truck to a ASE Certified mechanic (as the policy states). The mechanics diagnosed the transmission problem and American Dream determined that a complete disassembly of the transmission was needed to properly diagnosed the problem. Since this company would not pay for the disassembly, I did. This company ordered an inspector to come and look at the transmission, which he did after two weeks. The inspectors report was not sufficient for American Dream so another inspector was ordered, and then a third inspector was ordered and the third inspector immediately determined that the 1/2 Seal was the cause of the problems. American Dream informed me that due to the fact that that 1/2 Seal was not covered so they would not be covering anything to do with the transmission. Remember, I purchased the Platinum level coverage which includes seals and gaskets . I again reminded this company what level I had and again their reply was “ we don’t cover that seal.” So after 7 1/2 weeks without a vehicle, a complete disassembly of the transmission, three inspectors ordered , The AmericanDream Auto Protect still refused to cover the transmission. I would think very hard about using this company, this is where your money goes to die.

The scam of all scams. AMERICAN DREAM AUTO PROTECT is definitely a third party warranty organization that should actually be called AMERICAN NIGHTMARE AUTO PROTECT. They are a reprehensible company that seems to conveniently change the goal posts when it comes to covering costly repairs. I own a 2018 BMW 540i sedan (G-30 series engine). I brought my car to BMW of Silver Spring, Maryland. My car was diagnosed as having a hole in the radiator that needed to be replaced. A claim was submitted for the repair/replacement that was reviewed and denied because there was an open TSB (Technical Service Bulletin) SIB 17-02-22. The TSB references a leaking coolant expansion tank (S63). Now this is where the problem starts. • My expansion tank is not leaking. It is intact and less than 6 months old. It is a genuine OEM BMW part. • The TSB refers specifically to the following series engines that are related to the defective part. F90 (M5 sedan), F95 (X5 M sports, F91 (M8 convertible), F92 (M8 Coupe), F93 (M8 Gran Coupe), F96 (X6 Sports). My car is a G-30 series that is not mentioned in the TSB and my expansion tank is not defective. There simply is no leak with the expansion tank. The BMW dealer sent a written estimate for the repair that included replacing the radiator and the coolant. A video of the technician’s analysis was provided to American Dream Auto Protect and that information still did not convince the American Dream Auto Protect to approve my claim. I am devastated at the outcome because I now must pay out of pocket $2,700.00 to get my car repaired. I spoke with Ariel and AJ, and neither were helpful in resolving this unjust and corrupt decision. This business is fraud and should be investigated for unfair business practices. Please do not get hoodwinked or bamboozled like me. If you see American Dream Auto protect,………RUN THE OTHER WAY Colin Billett, Laurel, MD

I am going to start out letting everyone know that I wrote a review earlier today about a customer service rep I had what was Sophia, which did a great job. But 4 hours after that I got an email from claims on my vehicle which is a 2014 GMC Terrain. Starting from the beginning, My Terrain was running fine in March and April with 149k miles, I put a new starter on and new throttle body and sensors and a normal maintenance and changed the oil as GMC recommends. I got a phone call from American Dream Sales Rep Edward B. which talked me into buying the best Plan which covers everything. This was purchased early April, ask me if wanted to start now or end of month, I advised to start at the end of April which was April 29th. Paid the startup fee and then next months payment. I was very excited and happy to find a good company to cover my car for my Fiancé' as to keep her safe if having car trouble. Now trouble with our Terrain started on May 2 as she was coming home with food and the car just shut off. Won't start sounds funny when trying to start it. Checked a few things then later on had it towed to the dealer to have checked out, and they advised me the timing chain had came off and that was the reason engine had quit. Now advised me i need a new motor or a used motor. Dollar value of $7k to $10K to get back to running again. American Dream Adjuster came to dealership and turned in information. American Dream advised me that repairs are not covered due to me knowing the engine was bad prior to getting insurance. All I can say is I am not a certified mechanic or a fortune teller to know my internal engine parts were going bad. We both were driving the car on interstate 70 and 70 mph speeds and no problems, very nice SUV. Now we have no car, paid out money for nothing. So here is my review: STAY AWAY FROM THIS COMPANY!!!!! I have never wrote a review like this and hate to write this but everyone needs to know. I hope no one else is going to get taken like my wife and I which are both on SSA and like all Americans, just trying to make ends meet and that's why we purchased this extended warranty. Please read some of the other reviews also which I wish I had. We are also going to take this issue to the attorney general of Ohio for bad business practice. Again my main concern is no one else is going to get hurt, find another company not American Dream. Marvin J