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American Dream Auto Protect

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7.2

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burnedette gaines Houston, TX

Sam C was the most pleasant person that I have ever dealt with he is so professional and amazing would recommend him to anyone that needs his help with business

8 months ago

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Justin McGhin Miami, FL

Overall good experience. Takes a lot of time for the process to happen and car to be repaired but was grateful that American auto followed up on their word.

1 year ago

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Reply from American Dream Auto Protect

Thank you, Justin We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 17th, 2023

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Denise Weaver-Lopez Reseda, CA

I haven't used the Service yet because my truck has only had required oil change, air filter and brake pads done since I've had the insurance. These are not on the list of things covered.

1 year ago

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Reply from American Dream Auto Protect

Thank you, Denise! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 13th, 2023

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Priscilla Perez

Alex and Sam C were great! I cancelled my policy for wanting to do more research, no offense with American Dream they’ve been great. Most definitely Alex and Sam. Thank you

10 months ago

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Stoufa Maaref

Sam C assisted in an incredible manner. He made the impossible possible . Not only was he knowledgeable and very helpful, he was also pleasant, nice and super patient. Thank you Sam.

11 months ago Edited January 19, 2024

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Chris Black Rancho Cucamonga, CA

My experience with American Dream Auto Protect has been extremely disappointing and frustrating. I purchased a warranty from them in October 2022 and requested a refund in July 2023. The trouble began when they refused to cover an issue with my car, claiming it was pre-existing and citing a recording of me mentioning the issue during the purchase, which was not the case. I contacted their customer service to request a $2,200 refund. Despite diligent follow-ups and conversations with their representatives, particularly Mr. R, I have not received any refund. Promises and reassurances were made but not fulfilled. I was initially told I would receive a credit refund in 7-10 business days, which never happened. They then mentioned mailing a check, which also never arrived. An electronic check was promised within 24 hours but was never processed. Subsequently, I was told they could only issue refunds in increments of $500, and even that didn't happen. Despite Mr. R's assurances, a check supposedly mailed on September 27th was never received. I even sent a certified letter requesting a refund with no response. It's clear that this company has been giving me the runaround for over two months, and their repeated attempts to avoid my refund request are frustrating. When I call them now, they keep me on hold, send me to voicemail, or hang up. It's worth noting that someone named Henry keeps texting me to offer a discount for their service, which adds to the overall unsatisfactory experience. In conclusion, I strongly advise against using this company under any circumstances. My experience with them has been nothing short of exasperating and unsatisfactory. ***********************UPDATE*********************** Since I posted my review I have spoken with Raymond to rectify the refund issue. They immediately wrote a check to be sent out overnight USPS, emailed me a picture of the check, and sent the USPS tracking number.

1 year ago Edited November 10, 2023

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Fred Parrish

I called this company for a quote for a vehicle I was considering to buy. The other car I was looking at came certified through the manufacturer. One week after my quote, the salesperson called me back to check which purchase I made as agreed upon. I thanked the salesperson but told him I went with the car that was certified and therefore didn't need the warranty. He attempted to still offer the warranty and I needed to firmly decline and ask that I be taken off their list for future consideration. He agreed and we hung up. I received another SIX calls on the matter where I asked the same; to be removed from their system. I was ensured on that 6th call that he, himself, would remove me and apologies were in abundance. The very next day, I received two text messages!! I called back and the salesperson who answered the phone ("John A") was rude, obnoxious, aggressive, and refused to put me on with a manager. We argued back and forth about my request to speak with a manager and the amount of unprofessional dialogue was astounding. I had to hang up and call back. I left a message asking a manager to call me back. 2 minutes later. I received a phone call from someone who claimed to be a manager apologized for the behavior and concluded that he would take me off the list. He called me back 15 minutes later to verify I was taken off. I received a phone call from a supervisor within 15 minutes of writing my review, (presumably the same person I had spoken to earlier) who informed me that he noticed I left a bad review. He concluded that he had already spoken to me and that he already apologized and asked me to remove the review. I told him no and disconnected the call. **Update: after speaking with "Henry B", a vice president of sales, he profusely apologized for the unprofessional manner in which I was treated. He informed me that disciplinary action would be taken by the company on this employee and he was more than 90% sure this individual would be terminated. I agreed to remove the review only if they fired this person. It did surprise me that a person with his title and function had no direct involvement in disciplinary action. He gave an explanation of the process and alluded that it was most likely a sure thing. After reading all of the negative reviews and knowing that I have no way of knowing if they actually fired this person, I decided to leave the initial review with this update and change the rating to a neutral one. It appears that there is a script that is being used to play on the emotions of persons who care about others' ability to make money based on the actions of some bad apples. It's a manipulation tactic that has probably saved them from many more bad reviews. Bottom line: the company is responsible for training their people adequately and the company needs to have a zero-tolerance policy for this type of behavior.

1 year ago Edited October 23, 2023

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Reply from American Dream Auto Protect

Thank you, Fred! We value our customers and would like if you can contact us to resolve this matter, please send an email to Info@americandreamautoprotect.com

Oct. 27th, 2023

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Glorious Johnson

Mr. Sims is a rarity in Customer Service! He answered the phone with a song in his heart. I was reassured that my situation would be handled promptly, and it was. My questions were graciously answered. This man deserves a raise! It's not very often that you receive that type of phone/Company Service anymore. Thanks again Gary!

1 year ago

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Reply from American Dream Auto Protect

Thank you, We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 3rd, 2023

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Raj Uchhana Palm Harbor, FL

I had an extraordinary experience working with Mike A, and Sam, and getting a great deal on long-term warranties for two of my Mercedes-Benz vehicles. They were both very professional and helpful in arranging a very good package to cover the vehicles. Thanks guys for all your help and taking the time to find the best deal for me.

1 year ago

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Reply from American Dream Auto Protect

Thank you, Raj! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Ram Sundaresan

Awesome claim process. Clark and Mark helped me approving the claim at eye blinks time. Appreciate the team at American Dream Auto Protect!!! I thought extended warranty claim process will be of hassle until I work with American Dream Auto Protect!! Stupendous!! Thanks again so much Clark and Mark!!!

1 year ago

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Reply from American Dream Auto Protect

Thank you, Ram! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Gautam 516 Delhi, DL

The experience that I have had with American Dream Auto Protect is amazing. I've been with them since 2021 and they do what they say they're going to do. I would definitely recommend carshield to anyone because it is definitely worth it. Thanks.

1 year ago

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Reply from American Dream Auto Protect

Thank you, Gautam! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Iamnavrajpathak (K. T. F.) Dehradun, UT

I work as a service advisor, and jack was very helpful, informative, and a pleasure to speak with. He made the experience easy and allowed me to take care of the customer and receive payment in a timely manner. The friendly conversation was also a nice break in my day. It's the little things. Keep up the good work jack! Thank you!

1 year ago

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Reply from American Dream Auto Protect

Thank you, Iamnavrajpathak! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Liam Lahore, PB

I've always bought warranties on used cars since they don't come with one. American Dream Auto Protect responded before anyone else that I called. The specialist was able to explain everything to me and they worked with me on the payments.

1 year ago Edited February 17, 2023

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Reply from American Dream Auto Protect

Thank you, Liam! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Pranto Pranto Bogra, 03

I've always bought warranties on used cars since they don't come with one. American Dream Auto Protect responded before anyone else that I called. The specialist was able to explain everything to me and they worked with me on the payments.

1 year ago

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Reply from American Dream Auto Protect

Thank you, Pranto! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Andre M

Easy to sign up, much better warranty than the one at dealer. Much better mileage and rate!

2 months ago

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Mitchell vad

Real life account I had the most horrendous experience with American Dream Auto Protect. Their customer service is beyond appalling, to the point where I was cursed at and accused of scamming when I filed a claim. Instead of assisting me, they tried to bully me into canceling my contract so they wouldn't have to uphold their end of the deal if the bill was too high. Stay away from this company unless you enjoy being mistreated and scammed.

6 months ago

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Arelis Mussell Hawthorne, NY

ADAP arbitrarily and without documentation has denied claim for service under warranty. American Dream Auto Protect sold services that it has failed to provide and done everything possible to avoid. There is a complete lack of communication and transparency. They use vague language and rely on verbal communication to lure people to purchase their product to take their money and fail to deliver. Business response: The business has done nothing but give me the run around. The claim remains denied, their "offer" was to refund $250.

8 months ago

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James Fancher

Car broke down on 9/27/23 and as of October 23,2023 still waiting for repair approval on a turbo charger repair that is approximately $10k. Platinum coverage lists Turbocharger as covered part

1 year ago

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Ron Herrington Pensacola, FL

Very knowledgeable and an outstanding salesman. After comparing several companies, it was Adam that sold me on your company. Great Job 🇺🇸Go Army!

9 months ago

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Karen Kroft Omaha, NE

Terrible company to work with! They lie about the coverage they provide, they deny your claim and then tell you they didn't. They told us we would need to have the engine torn down more for inspection (at a personal cost of $2000 to us) and then after we did that they denied the claim for something that had nothing to do with the engine. They told us that they denied the claim because of an unresolved recall issue. When we provided all the paperwork that proved that the recall issue had been completed Raymond told us that it wasn't enough and that we needed to find the "right" paperwork. Then he told us that the claim was not denied but that we needed to tear down the engine AGAIN!!! Please save your self the time, money and frustration and do not do business with this company! They use fake Facebook profiles to bolster their 5 star ratings. They have stolen other people's pictures from Facebook to create profiles for fake ratings! They are a SCAM company!!!

10 months ago

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Tadd Peer

Terrible absolutely terrible. I don’t even want to leave a one star. They’ll beat a price and pressure you into leaving a good review for them but then when it’s time for them to pay they’ll leave you to fend for yourself. They tell you any ase certified mechanic can fix your vehicle but no shop honors them. For good reason after how they treated me too. So you call them to find a shop and they’ll send you too one but they completely disregard what the shop diagnoses. In my case they could t approve any engine work until they know the point of failure and the only way for the shop to do that was to take my engine apart. So I had to put the money up for that work. The shop called the warranty company and told them they need to get an inspector out there so they know what was going on. American dream told them they need to have the full estimate and point of failure before they do anything. So the shop went along with the work documenting and taking pictures of everything. When the inspector finally arrived he just took pictures of my taken apart engine and wouldn’t take the pictures the shop took showing the timing chain stretched out and the guides worn thin. American dream contacted me through email a few days later telling me their not going to approve my claim because the head gasket blew and I drove on I continually used it with the problem witch is total bs since I’ve only had the vehicle for 2 months and turned it in as soon as the light came on. These people never sent me a declaration page and won’t let me see the inspection report. Their a total scam so spend your money elsewhere. And do more research than their bs good reviews they pressure their clients into wile their paying for what they thought was a good price

10 months ago

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Alan Columbus, OH

Would just like to say claims manager Sam was a big help and a great guy. He was able to help me and took the time to listen to my concerns. Thanks to Sam

10 months ago

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Joel Bentonville, AR

Sam C gets 5* for sure. Kind, listens well, understanding, polite and professional. I was actually a little surprised but pleasantly so. Thank you Sam!

10 months ago

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Reed Anderson Columbus, OH

If I could select 0 stars instead of one I would. This company has so many fraudulent tactics to look like a legit company. They have stolen people’s facebook profile pictures to create fake accounts with fake names to create fake 5 star reviews and they are all from Ocean City MD. They harass and beg you to remove negative reviews, and Raymond W will talk over you and hang up if you have a problem. My platinum coverage started 9/28/23 and I filed a claim in October and the company said that my coverage never started even though my contact says 9/28/23 as the start date and check out the pictures below. They said i will have to wait until December 14th to file a new claim and when my mechanic did they said it was pre existing and gave him the run arounds. They also do not provide towing and rental car help, it’s all eye candy. I also requested to be refunded for all 6 months when I cancelled and they did not honor that either. This company is not a legitimate car warranty company, don’t waste your money with them because when something does happen the claims department will have the dealership or mechanic send over the diagnostics and invoice to an email that is not checked and they also never reach out to the mechanic/shop. I had to do a 3 way call with the dealership just so they couldn’t lie to me and say they dealership never contacted them. We ended up catching them in another lie with Raymond W saying it’s pre existing and his co workers in the claims department said that he wasn’t at work that day and we called back and got right to him. Unless you like wasting time and thousands of dollars do not be a fool to the promising advertising that they do it’s all a lie.

10 months ago Edited January 23, 2024

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Harry Cluelow

The contacts are very consistent as explaining the features and benefits of the plan. I enjoyed talking with the salesmen and will call back when policy is needed

10 months ago

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William Wenger Flushing, NY

I cannot express enough how betrayed and frustrated I feel after my dreadful experience with American Dream Auto Protect Car Insurance. This is now the fourth negative experience I’ve had with this company and each time they refused to pay what I was due, in spite of the fact that I initially paid a premium of $8279.33 Recently, I requested an authorization for a pending repair. American Dream denied my request stating that they would not pay for this claim or any future claims until I withdrew the recent complaint I filed with the attorney general concerning the company’s fraudulent practices and deleted all my negative postings, talk about extortion. This company's deceptive practices extend beyond their insurance policies; they are willing to manipulate online reviews at their customers' expense. I highly suspect that the company is manipulating online reviews by providing incentives for people to write short, positive reviews to overwhelm the bad ones and compensating people to remove their bad reviews. Their lack of integrity and blatant disrespect for their clients is appalling. Beware of American Dream Auto Protect - their impressive online façade is built on false promises and unethical practices. I highly advise individuals who are contemplating choosing this company to explore reviews from sources other than Google reviews, as it appears they have the ability to influence reviews on that platform and others. I suggest checking websites such as the Better Business Bureau where they have 26 complaints, and Yelp. I will be, once again be contacting respective Attorney Generals and other governmental agencies , highlighting the fraudulent activities perpetrated by American Dream Auto Protect. Additionally, I will be retaining the services of legal counsel to pursue civil remedies through the court system.

11 months ago Edited March 20, 2024

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Paul Sabatinelli Milford, MA

Kyle was very good in handling my situation and informing me of all the plus sides of going with the American dream I appreciate his help greatly and it was a pleasure talking to him

1 year ago

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Reply from American Dream Auto Protect

Thank you, Paul! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Jerry Goldfarb Delray Beach, FL

Shopped around and found their rates to be reasonable. Excellent communication from William M. So far two claims that were handled quickly without a hitch. Highly recommend.

1 year ago

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Reply from American Dream Auto Protect

Thank you, Jerry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Ceberry Laurent Boynton Beach, FL

the best company in the industry american dream auto protect, mark was able to help me get my claim covered and my account set up they are the best in the game. thank you so much american dream auto protect,

1 year ago

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Reply from American Dream Auto Protect

Thank you, Ceberry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Josh Parrish Omaha, NE

Mark F was very quick to get my approval processed day of! The shop had zero issues processing everything with my agent and I. I was impressed with being updated moments after processing.

1 year ago

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Reply from American Dream Auto Protect

Thank you, Josh! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Maxwell Washington Grand Prairie, TX

The best experience I've ever had with an extended warranty company, They pay on their claims no matter the cost, and reasonably priced with the best bang for your buck, I promise you won't be disapppointed.

1 year ago

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Reply from American Dream Auto Protect

Thank you, Maxwell! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Jarrett Elder

AWESOME CUSTOMER SERVICE EXPERIENCE WITH MARK

2 months ago

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Karla Messenger

Sam C. was excellent to work with and very understanding of my situation. I would rate him a five-star.

7 months ago

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Michelle Kinchen Pearland, TX

Not worth it at all! The $4,000 I paid I should have just put my truck in the shop. Customer service is rude, and I always have to pay out of pocket with the claim because they only give $500 towards repairs.

1 year ago

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Reply from American Dream Auto Protect

Hello we do appreciate your feedback & have been trying to reach out to resolve this issue- Please give customer service a call at the number below with any questions or concerns.

Thanks!

1-800-349-3027 Ext #2

Oct. 12th, 2023

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william millen Webster, MA

I had to cancel my warranty due to large unexpected expenses for my property. Sam C was very helpful and made the process easy.

8 months ago

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Regina Horton Indianapolis, IN

Got a policy in Dec 2023, and was rude then but was cheaper than other warranty. American Dream didn’t pay my claim because I started in Nov 2023 and made a claim in January 2024. Every person was rude, wouldn’t let me speak to a supervisor for nothing. I made 5 different calls. The dealership I went to stated they wouldn’t even talk to her about my claims, but at first they would only talk to the dealership. Please don’t waste y’all money because they will just take it and don’t pay for a claim. Rude as Hell!!

9 months ago

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Jetfixer 2 New Port Richey, FL

Sam C was very helpful with me canceling my policy. I had to cancel because of some unexpected bills and Sam was very helpful and professional.

10 months ago

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David Dimar Los Angeles, CA

raymond m was able to assist me with my claim, he was a very good customer service rep and i would reccomened to all my friends and family

11 months ago

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Renee Vaz Panama City, FL

Great experience with American Dream! Customer service is awesome. Raymond went above and beyond for me. I will recommend this company to anyone.

11 months ago

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The UnCommonSense Man Philadelphia, PA

RUNAWAY. worst company i've ever done biz with. If your car warranty costs 3k and u have 200 dollar in repairs for the life of the warranty they're great. Have any real problems. The kind sthat u need a warranty for they r a fraud. Told my repair shop they canceled my policy. Talked me into removing a negative review only to completely renew on their promises and flat out lied again. Following up with state AG and every consumer protection agency available as well as filing suit. Honestly never came across a bigger scam company. I sold car Warranties at one time. Should have went with the one I sold years ago. Fell for the lies over the phone. Lesson learned.

1 year ago Edited November 14, 2023

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Reply from American Dream Auto Protect

Thank you, The! We value our customers and would like if you can contact us to resolve this matter, please send an email to Info@americandreamautoprotect.com

Nov. 3rd, 2023

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Tam Memphis, TN

Raymond was amazing in helping me with what I needed! This company has been the best! They are a pleasure and customer service is the best I’ve ever seen!

1 year ago

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Reply from American Dream Auto Protect

Thank you, We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 3rd, 2023

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Maxx

I like the fact American Dream reaches out to you after the claim is finished that’s really cool I had one claim denied but I understand that but overall I’m happy!

1 year ago

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Reply from American Dream Auto Protect

Thank you, Maxx! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Ndidi Asota

Great job by Samuel fisher . He resolved my issue .

2 months ago

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Beverly Sandridge

Great Customer service every time I call.

3 months ago

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Annie

Sam C. the best good company it was a pleasure doing business with you

5 months ago

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WSUCougar72

The people were courteous and very professional. Everything was explained thoroughly.

6 months ago

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Chet Brown

Thank you !!! Sam C. for your quick response and professionalism in explaining everything .

7 months ago

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Hardik Mistry Philadelphia, PA

Sam C was fantastic. He helped me cancel my policy. I appreciated his kind words about my accident

8 months ago

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Scott Phoenix, AZ

Great coverage and great service .. would highly recommend this company

1 year ago

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Reply from American Dream Auto Protect

Thank you, Scott We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 17th, 2023

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Chad Ridges

Service was great and also extremely knowledgeable and not pushy great experience, which truly recommend

10 months ago