American Dream Auto Protect

Cannot do a negative Star. DO NOT, DO NOT, DO NOT BUY from American Dream Auto Protect. The specific repair we needed was specified in paragraph 14. Mark kept referencing Paragraph 1. They are refusing to make the $6,000 repair. We have talked to Nick and Mark repeatedly. My husband has an understanding of what the repair is. Mark became angry and indignant when my husband pointed out that the repair they were refusing was not the repair the Dealership had sent to them. Mark accused my husband of trying to do something illegal by asking if we could have the Santa Monica GMC repair technician clarify the confusion about what the repair was. Mark was either deliberately ignorant about understanding the repair, or just plain incompetent and ignorant. Mark asked my husband a series of questions to see if he understood the repair, then Accused my husband of challenging Mark's expertise in automotive repairs when he correctly answered Mark's questions. HOLY COW. They were supposed to send a "consultant" to look over the repairs. 5 days of promising to send a consultant, 5 extra days of car rental, which they are not covering past 6 days, and the "consultant" never showed up. We called daily and kept getting promises. The final day of calling, they said they would only agree to compensate us $500 and $210 for the 3 weeks of car rental they cost us. They are rude, arrogant, scammers. We were told there was not management above Mark. I researched and in fact, there are several levels. I have also researched and we are not the only ones they have scammed this way. Found lawsuits pending against them for this exact scenario. They are telling us that "Out of the goodness of their hearts" they will give us $500. These people are outlaws.

Bought our vehicle used and researched this company for an extended warranty for piece of mind. purchased our Platinum policy on June 3rd and representative, Rick R states that the policy won't go into effect for 30 days which is July 4th, 2024. Our family planned a trip to visit family for 4th of July knowing if anything happened we would be covered since our policy was active on July 4, 2024. Platinum plan includes trip interruption which also gave us another piece of mind. our trip was fun with no issues until we returned on Sunday July 7th when the A/C all of a sudden started blowing warm air. Since our policy started on July 4th, 2024, we took our vehicle in to get the A/C checked out. Service advisor submitted a claim after finding out the A/C compressor broke, but the claim was denied by American Dream Auto Protect stating pre-existing condition. Seriously. We buy a Platinum Plan to cover us for things like this and American Dream Auto Protect is "not Protecting". Yes our vehicle is used and in working condition, so everything is pre-existing so-to-speak with 100k miles. We do not know when items will fail, there is no expiration date. If it fails it fails and my active policy should take over and get us whole again. Emails and phone calls to Rick R with American Dream Auto Protect have not been returned. Be warned, if your policy is active, claims can still be denied. Will not renew with this company. They do not honor an active policy

Horrible company and extremely dishonest. Paid for full cover warranty on used Audi. 5-6 weeks after started hearing sounds from engine so took to certified mechanic. Auto shop on day one did everything American dream asked and did not hear back for four days. Upon the fourth day, they got a call saying they were going to send out someone to take a look and that would take an additional three days. Three days after that Came out went over everything that everything was fine. Look like it was in proper order then three days after that I get an email denying my claim. American dream says it was a prior existing condition to my response. It’s a used vehicle. Everything is prior existing condition. Through their amazing and factual scientific method they determine that it was impossible for the mechanical issues that I was having to happen within 30 days, which makes zero sense whatsoever. Spoke with “director” and they offered me little compensation $$ which did zero. Car has been in shop for 2 weeks waiting on American Dream and they have no actual facts to why they denied claim. Glad I did not get a rental because they determine if they will Reimburse you for that as well and that most likely would’ve been denied. Repair cost less than what I paid for the extended warranty. Do not sign up with them. Many other warranty companies with much higher standards and customer reviews to chose from.

So nightmare is the proper word here. If you want a business who practice verbal contracts and provide nothing in writing than their for you. If you like companies that practice immoral and unethical practice then they're for you. My advice stay clear!! From the mouth of their "Retention director, which happens to be the highest person there and will refuse to escalate to higher person than him" According to MR J as i will refer to him this country doesn't need to provide contracts in writing and verbal contracts held up in court? This is from a company who has the name American attached to them? Sorry, in America everything has to be in writing. My experience short and sweet. Signed up and never received a contract with specifics on terms or anything related to mileage and time covered for my specific vehicle . No vin number or vehicle info, no mileage coverage, no month terms. Not even my namer on it! Only a generic contract was sent to me twice. I called to cancel and the 1st retention supervisor we will call him Mr C, promised to send me the contract and again no contract with terms or info was sent. He also lied about dates changing and being able to cancel by a specific date. (Within the 30 days of contract date) Fast forward 3 weeks and i call again to cancel due to never receiving the contract with terms and because honestly I was diagnosed with metastasized Cancer and could not afford it and was in the process of selling the vehicle. Lo and behold i was charged a cancel fee and a prorated refund although i was within the 30 days of initial contract date. MR J said it wasn't by date but by time! Ant that since the contract had been done at 2:38pm it expired when i called at 5pm on the 30th day! Nowhere in their generic contract does it state cancellations have to be done before any said times. It only states within 30 days , which it was on the 30th day. After all out an hour back and forth I was clobbered with fees and a prorated amount of $325. $325 FOR PROVIDING ME WITH ABSOLUTELY NOTHING!!! This even after mentioning my recent Cancer diagnosis which MR J non-compassionately replied that it was irrelevant to our business! This company practices bait and switch, unethical business , and provides everything verbally nd nothing in writing except a generic contract with basically stats part covered and not covered and their cancellation terms which they don't follow themselves. i will be reviewing the everywhere , and will also be reporting them to the BBB, as well as other business sites. You have been warned! DONT BE ROBBED LIKE I WAS. IF I COULD RATE 0 STARS I WOULD! PS: Look at the joke of a contract they sent me twice, attached pic.

Don’t trust American Dream Auto Protect (ADAP). I bought their Platinum extended warranty after reading a lot of good reviews online, but I later came across some reviews claiming ADAP wouldn’t pay for expensive (but covered) repairs or provide refunds for customers until they deleted their negative reviews, which would explain why they are rated so highly online. In retrospect, the salesman also used some tactics that seemed personable at the time, but manipulative in hindsight. When I called to cancel my policy, “Sam C” argued, trying to get me to keep it. He eventually agreed to cancel it and provide a refund and said I would be getting a cancellation email and should see the refund within 5 business days. A few days later I still hadn’t received either, so I emailed them and never heard back. A week later, still nothing, so I called and the person verified my policy was canceled and put me on hold while they called the Billing Department about the refund, while on hold I heard her say “So what do you want me to tell him?” before she told me to expect an email later that day. Later that day I got the email for the refund, dated for that day, not a week earlier when I cancelled the policy/they said they’d provide a refund. I even replaced my credit card after working with them because I don’t trust them with that information. A lot of reviews also mention the same names, so it seems like they use names like other companies use titles/positions… very shady. TLDR: Untrustworthy, dishonest, may deny service unless you delete bad reviews, didn’t provide refund in timely manner until repeatedly contacted.

THIS COMPANY IS NOT LEGITIMATE, THE SALES PEOPLE WILL PAINT THIS PRETTY PICTURE OF FULL COVERAGE ON THE VEHICLE, INCLUDING ELECTRONIC ISSUES/RADIO REPLACEMENT. WHEN YOU FILE A CLAIM, THEY MAKE UP EXCUSES TO DENY YOU. MY RADIO NEEDS TO BE REPLACED DUE TO THE MODULE DAMAGE AND BACKUP CAMERA NO LONGER WORKING. WHEN SAM SOLD ME THE POLICY, HE IMPLIED THAT THEY DO RADIO REPLACEMENT. HE FAILED TO DISCLOSE THAT THE ONLY WAY THE RADIO CAN BE REPLACED IS WHEN IT HAS NO POWER LEFT. GARY FROM CLAIMS TOLD ME THAT THEY DENIED MY APPROVAL TO CHANGE THE RADIO. I TOLD THEM THAT I AM A BLIND DISABLED PERSON AND I NEED MY BACKUP CAMERA FOR SAFETY ISSUES. I TOLD GARY SO SINCE YOU ALL REFUSE TO PAY $1800 TO REPLACE MY WHOLE RADIO SYSTEM, WHY CAN'T YOU RESOLVE THE ISSUE BY JUST REPLACING THE BRAIN MODULE AND BACKUP CAMERA? GARY WAS VERY RUDE AND DISRESPECTFUL. HE REFUSED TO HELP ME FURTHER, NEVER CARED TO ANSWER MY QUESTION, NOR WAS MY ISSUE RESOLVED. HE WAS VERY DISMISSIVE AND LIED TO ME SAYING THAT HE PASSED MY MESSAGE ON TO HIS SUPERVISOR AND THAT THE SUPERVISOR WILL CALL ME. I ALREADY KNEW THAT HE WAS LYING. HE WAS ONLY TELLING ME THAT JUST TO GET ME OFF THE PHONE. PLEASE KNOW THAT IT IS ILLEGAL TO REFUSE SERVICE TO PEOPLE WITH DISABILITIES, ESPECIALLY WHEN THEIR SAFETY IS A CONCERN. SOMETHING IS REALLY SHADY ABOUT THIS COMPANY. EVERY-TIME YOU CALL, IT'S ALWAYS THE SAME PEOPLE ANSWERING THE PHONES. I AM ALREADY DOING WHAT I NEED TO DO.

Sam C was the most pleasant person that I have ever dealt with he is so professional and amazing would recommend him to anyone that needs his help with business

Terrible company to work with! They lie about the coverage they provide, they deny your claim and then tell you they didn't. They told us we would need to have the engine torn down more for inspection (at a personal cost of $2000 to us) and then after we did that they denied the claim for something that had nothing to do with the engine. They told us that they denied the claim because of an unresolved recall issue. When we provided all the paperwork that proved that the recall issue had been completed Raymond told us that it wasn't enough and that we needed to find the "right" paperwork. Then he told us that the claim was not denied but that we needed to tear down the engine AGAIN!!! Please save your self the time, money and frustration and do not do business with this company! They use fake Facebook profiles to bolster their 5 star ratings. They have stolen other people's pictures from Facebook to create profiles for fake ratings! They are a SCAM company!!!

Terrible absolutely terrible. I don’t even want to leave a one star. They’ll beat a price and pressure you into leaving a good review for them but then when it’s time for them to pay they’ll leave you to fend for yourself. They tell you any ase certified mechanic can fix your vehicle but no shop honors them. For good reason after how they treated me too. So you call them to find a shop and they’ll send you too one but they completely disregard what the shop diagnoses. In my case they could t approve any engine work until they know the point of failure and the only way for the shop to do that was to take my engine apart. So I had to put the money up for that work. The shop called the warranty company and told them they need to get an inspector out there so they know what was going on. American dream told them they need to have the full estimate and point of failure before they do anything. So the shop went along with the work documenting and taking pictures of everything. When the inspector finally arrived he just took pictures of my taken apart engine and wouldn’t take the pictures the shop took showing the timing chain stretched out and the guides worn thin. American dream contacted me through email a few days later telling me their not going to approve my claim because the head gasket blew and I drove on I continually used it with the problem witch is total bs since I’ve only had the vehicle for 2 months and turned it in as soon as the light came on. These people never sent me a declaration page and won’t let me see the inspection report. Their a total scam so spend your money elsewhere. And do more research than their bs good reviews they pressure their clients into wile their paying for what they thought was a good price

Would just like to say claims manager Sam was a big help and a great guy. He was able to help me and took the time to listen to my concerns. Thanks to Sam

If I could select 0 stars instead of one I would. This company has so many fraudulent tactics to look like a legit company. They have stolen people’s facebook profile pictures to create fake accounts with fake names to create fake 5 star reviews and they are all from Ocean City MD. They harass and beg you to remove negative reviews, and Raymond W will talk over you and hang up if you have a problem. My platinum coverage started 9/28/23 and I filed a claim in October and the company said that my coverage never started even though my contact says 9/28/23 as the start date and check out the pictures below. They said i will have to wait until December 14th to file a new claim and when my mechanic did they said it was pre existing and gave him the run arounds. They also do not provide towing and rental car help, it’s all eye candy. I also requested to be refunded for all 6 months when I cancelled and they did not honor that either. This company is not a legitimate car warranty company, don’t waste your money with them because when something does happen the claims department will have the dealership or mechanic send over the diagnostics and invoice to an email that is not checked and they also never reach out to the mechanic/shop. I had to do a 3 way call with the dealership just so they couldn’t lie to me and say they dealership never contacted them. We ended up catching them in another lie with Raymond W saying it’s pre existing and his co workers in the claims department said that he wasn’t at work that day and we called back and got right to him. Unless you like wasting time and thousands of dollars do not be a fool to the promising advertising that they do it’s all a lie.

The contacts are very consistent as explaining the features and benefits of the plan. I enjoyed talking with the salesmen and will call back when policy is needed

I cannot express enough how betrayed and frustrated I feel after my dreadful experience with American Dream Auto Protect Car Insurance. This is now the fourth negative experience I’ve had with this company and each time they refused to pay what I was due, in spite of the fact that I initially paid a premium of $8279.33 Recently, I requested an authorization for a pending repair. American Dream denied my request stating that they would not pay for this claim or any future claims until I withdrew the recent complaint I filed with the attorney general concerning the company’s fraudulent practices and deleted all my negative postings, talk about extortion. This company's deceptive practices extend beyond their insurance policies; they are willing to manipulate online reviews at their customers' expense. I highly suspect that the company is manipulating online reviews by providing incentives for people to write short, positive reviews to overwhelm the bad ones and compensating people to remove their bad reviews. Their lack of integrity and blatant disrespect for their clients is appalling. Beware of American Dream Auto Protect - their impressive online façade is built on false promises and unethical practices. I highly advise individuals who are contemplating choosing this company to explore reviews from sources other than Google reviews, as it appears they have the ability to influence reviews on that platform and others. I suggest checking websites such as the Better Business Bureau where they have 26 complaints, and Yelp. I will be, once again be contacting respective Attorney Generals and other governmental agencies , highlighting the fraudulent activities perpetrated by American Dream Auto Protect. Additionally, I will be retaining the services of legal counsel to pursue civil remedies through the court system.

RUNAWAY. worst company i've ever done biz with. If your car warranty costs 3k and u have 200 dollar in repairs for the life of the warranty they're great. Have any real problems. The kind sthat u need a warranty for they r a fraud. Told my repair shop they canceled my policy. Talked me into removing a negative review only to completely renew on their promises and flat out lied again. Following up with state AG and every consumer protection agency available as well as filing suit. Honestly never came across a bigger scam company. I sold car Warranties at one time. Should have went with the one I sold years ago. Fell for the lies over the phone. Lesson learned.

I like the fact American Dream reaches out to you after the claim is finished that’s really cool I had one claim denied but I understand that but overall I’m happy!

Thankful for A.J I had issue related to payment and he was able to help me out without feeling rushed . Great service .

Spoke with Yasin and he was very excellent and payed close attention to detail in helping with my concerns and questions. Very great experience!

I recently had an interaction with Sam and he was very professional and resolved my problem very quickly. I give Sam and this company five stars.

Real life account I had the most horrendous experience with American Dream Auto Protect. Their customer service is beyond appalling, to the point where I was cursed at and accused of scamming when I filed a claim. Instead of assisting me, they tried to bully me into canceling my contract so they wouldn't have to uphold their end of the deal if the bill was too high. Stay away from this company unless you enjoy being mistreated and scammed.

ADAP arbitrarily and without documentation has denied claim for service under warranty. American Dream Auto Protect sold services that it has failed to provide and done everything possible to avoid. There is a complete lack of communication and transparency. They use vague language and rely on verbal communication to lure people to purchase their product to take their money and fail to deliver. Business response: The business has done nothing but give me the run around. The claim remains denied, their "offer" was to refund $250.

I had to cancel my warranty due to large unexpected expenses for my property. Sam C was very helpful and made the process easy.

Got a policy in Dec 2023, and was rude then but was cheaper than other warranty. American Dream didn’t pay my claim because I started in Nov 2023 and made a claim in January 2024. Every person was rude, wouldn’t let me speak to a supervisor for nothing. I made 5 different calls. The dealership I went to stated they wouldn’t even talk to her about my claims, but at first they would only talk to the dealership. Please don’t waste y’all money because they will just take it and don’t pay for a claim. Rude as Hell!!

Sam C was very helpful with me canceling my policy. I had to cancel because of some unexpected bills and Sam was very helpful and professional.

This is a fraudulent company! They sold extended warranty for my porsche panamera and the dealership had my car for 2 months already, they refuse to pay basic coverage on it. Everything it's included on the contract and they treat me like a worst, even the guy at the porsche dealership confirmed they are the worst customer service they already got and refuse to pay basic problems like brake actuator and fuel pump. I bought the most expensive package and at the sales moment they said it's everything included. After finish the payments everything change. Avoid this company! Scam!!!!

Horrible company, horrible customer service, once you sign up you can't talk to a manager, the claims adjuster and no appeals process for items that should be covered. Read the fine print with this company. I would give zero stars if I could.

Thank you for taking care of my situation in a very professional MannerAnd made reassured me I didn't have to worry.

Service was great and also extremely knowledgeable and not pushy great experience, which truly recommend

Great service pleasure to work with its nice when you can get your answers without a hassle. Great Job Sam

When I called the second time I had the pleasure of speaking to Marcus who helped me & resolved my dilemma. Thank you Marcus Margee Maiorana

They had the most competitive plan for my needs and they were very professional in their manner and honesty.