Name: American Dream Auto Protect
Rating: 4.2

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Arelis Mussell Hawthorne, NY

ADAP arbitrarily and without documentation has denied claim for service under warranty. American Dream Auto Protect sold services that it has failed to provide and done everything possible to avoid. There is a complete lack of communication and transparency. They use vague language and rely on verbal communication to lure people to purchase their product to take their money and fail to deliver. Business response: The business has done nothing but give me the run around. The claim remains denied, their "offer" was to refund $250.

1 year ago

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william millen Webster, MA

I had to cancel my warranty due to large unexpected expenses for my property. Sam C was very helpful and made the process easy.

1 year ago

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Regina Horton Indianapolis, IN

Got a policy in Dec 2023, and was rude then but was cheaper than other warranty. American Dream didn’t pay my claim because I started in Nov 2023 and made a claim in January 2024. Every person was rude, wouldn’t let me speak to a supervisor for nothing. I made 5 different calls. The dealership I went to stated they wouldn’t even talk to her about my claims, but at first they would only talk to the dealership. Please don’t waste y’all money because they will just take it and don’t pay for a claim. Rude as Hell!!

1 year ago

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Jetfixer 2 New Port Richey, FL

Sam C was very helpful with me canceling my policy. I had to cancel because of some unexpected bills and Sam was very helpful and professional.

1 year ago

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David Dimar Los Angeles, CA

raymond m was able to assist me with my claim, he was a very good customer service rep and i would reccomened to all my friends and family

1 year ago

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Renee Vaz Panama City, FL

Great experience with American Dream! Customer service is awesome. Raymond went above and beyond for me. I will recommend this company to anyone.

1 year ago

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Mike Paxos Elmont, NY

It was a pretty simple claim. Didn't pay the total cost. But they covered 80% not sure why I had to pay the diagnostic fee....

1 year ago

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William Cox Eastpoint, FL

Raymond was able to get my payment received and applied to my account. Review based on only being a customer a few months so far.

1 year ago

Reply from American Dream Auto Protect

Thank you, William! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 28th, 2023

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anthony farino

Outstanding Customer Support Good pricing for coverage Several plans available Easy to work with on Sales and claims They answer the phones !!!!!

1 year ago

Reply from American Dream Auto Protect

Thank you, anthony! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Calvin Fernandez Bend, OR

Very happy with American Dream Auto Protect. Easy to work with, great customer service, and a fair price. Highly recommend!

2 years ago

Reply from American Dream Auto Protect

Thank you, Calvin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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paulo rogerio San Francisco, CA

This is a fraudulent company! They sold extended warranty for my porsche panamera and the dealership had my car for 2 months already, they refuse to pay basic coverage on it. Everything it's included on the contract and they treat me like a worst, even the guy at the porsche dealership confirmed they are the worst customer service they already got and refuse to pay basic problems like brake actuator and fuel pump. I bought the most expensive package and at the sales moment they said it's everything included. After finish the payments everything change. Avoid this company! Scam!!!!

2 years ago

Reply from American Dream Auto Protect

Thank you, paulo! We value our customers and would like if you can contact us to resolve this matter, please send an email to Info@americandreamautoprotect.com

Sep. 27th, 2023

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Shop2995 Meineke

AJ was of great service when calling to ask for information

4 months ago

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Steve Jaschen

I worked with Sabrina M. She was very good to work with.

5 months ago

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Josh

Great to work with and super easy process!

5 months ago

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Hafi Edge

They follow up and are concerned about their customers

5 months ago

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Blaine Hench

service was great!! very easy to deal with!

5 months ago

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Jeffrey Thompson

First time with you guys I hope we have a good relationship

5 months ago

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Denzel Harris

Mark F. provided excellent service for me

5 months ago

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Michael Newton

Al great service, took time to explain the process for claims.

6 months ago

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WSUCougar72

The people were courteous and very professional. Everything was explained thoroughly.

11 months ago

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Andre M

Easy to sign up, much better warranty than the one at dealer. Much better mileage and rate!

7 months ago

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Karla Messenger

Sam C. was excellent to work with and very understanding of my situation. I would rate him a five-star.

1 year ago

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Chad Ridges

Service was great and also extremely knowledgeable and not pushy great experience, which truly recommend

1 year ago

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Michael Vermillion Alachua, FL

Great service pleasure to work with its nice when you can get your answers without a hassle. Great Job Sam

1 year ago

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Margee Maiorana

When I called the second time I had the pleasure of speaking to Marcus who helped me & resolved my dilemma. Thank you Marcus Margee Maiorana

1 year ago Edited December 22, 2023

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GanjaGod Foe

Floyd F. Was really helpful and was a great benefit in helping me keep my account with trusted information.

1 year ago Edited December 6, 2023

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Jack Dalin Minneapolis, MN

They had the most competitive plan for my needs and they were very professional in their manner and honesty.

1 year ago

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Jerry Young

Great company to deal with. I have 2 vehicles insured with them. John was very helpful and knowledgeable.

1 year ago

Reply from American Dream Auto Protect

Thank you, Jerry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 12th, 2023

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KAY STERLING Houston, TX

Loved having a great conversation and interaction with all the reps especially John. He's really informative

1 year ago

Reply from American Dream Auto Protect

Thank you, KAY! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Troy Wesley Summerville, SC

Mark F was very helpful and cares about helping customers with ensuring they are provided all information.

2 years ago

Reply from American Dream Auto Protect

Thank you, Troy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Jarrett Elder

AWESOME CUSTOMER SERVICE EXPERIENCE WITH MARK

7 months ago

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Beverly Sandridge

Great Customer service every time I call.

8 months ago

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Verified Customer

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norman hubbard Riverside, CA

Hard to work with and like to pay min Everything is pre existing will pay some of it .

1 year ago

Reply from American Dream Auto Protect

Thank you, norman! We value our customers and would like if you can contact us to resolve this matter, please send an email to Info@americandreamautoprotect.com

Oct. 17th, 2023

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Doug simanski

I was misinformed about my initial payment not starting for 60 days after down payment was made

5 months ago

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Annie

Sam C. the best good company it was a pleasure doing business with you

10 months ago

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Chet Brown

Thank you !!! Sam C. for your quick response and professionalism in explaining everything .

1 year ago

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Hardik Mistry Philadelphia, PA

Sam C was fantastic. He helped me cancel my policy. I appreciated his kind words about my accident

1 year ago

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Cindy B Kansas City, MO

I appreciate Mark F checking on my claim and fixing what seemed to be a misunderstanding.

1 year ago

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Vance Schuler Boston, MA

Sam C was very helpful in resolving my concerns over contract issues and payment plan.

1 year ago

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Michael Land Indianapolis, IN

Yes Sam C. Was very professional and helpful with my account information. And has been very nice thank you

1 year ago

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William Milks

Very professional and understanding about my situation. Would recommend American Dream to anyone

1 year ago

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Fred Macomb, MI

Seems like a reliable company. Very helpful people, good plan and reasonable prices

1 year ago

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Susan Miller Peculiar, MO

Marcus was very helpful in resolving my problem I highly recommend him and this company!!

1 year ago

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Stephanie Triplett Houston, TX

Marcus was very helpful in getting my payments straightened out and keeping my plan active.

1 year ago

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Steve Dickman Concord, NC

Answering all my questions was quick and helpful. I worked with Sam C and he was very helpful.

1 year ago

Reply from American Dream Auto Protect

Thank you, Raj! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 3rd, 2023

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AB Somerville, MA

Gary S was very polite and professional when I called for billing assistance today.

1 year ago

Reply from American Dream Auto Protect

Thank you, AB! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 26th, 2023

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Nana Indianapolis, IN

Kyle was very clear in his explanation of the coverage and terms of the warranty.

1 year ago

Reply from American Dream Auto Protect

Thank you, Nana! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 3rd, 2023

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Peter Kapralos

Great company to deal with is it to communicate very informative. Very professional.

1 year ago

Reply from American Dream Auto Protect

Thank you, Peter! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 28th, 2023

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jamie ries Titusville, FL

Great customer service with Anthony,, just signed up so full review upon actually using it.

1 year ago

Reply from American Dream Auto Protect

Thank you, jamie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Ty & C.S.I. Sanitizing Wayne, PA

Mark f, was a wonderful help answering all my questions concerning my wife's care.

2 years ago

Reply from American Dream Auto Protect

Thank you, Ty! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023