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AUTOPAY

Name: AUTOPAY
Rating: 3.3

3.3

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1,841 User Reviews

7.6

Overall Score

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3.3

star star star star_half star_border

1,841 User Reviews

7.6

Overall Score

Visit Site

The Good

The Bad

Bottom Line

Reviews

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Company Details

Time in Business

17 Years

Company Headquarters

8055 E Tufts Ave, Denver CO 80237

Number of Reviews 1,841

info Source of Information

LAST UPDATED: July 24th, 2024

AUTOPAY provides direct-to-consumer financing and refinancing for individuals looking for the best financing terms and a no-hassle transaction.

Highlight: AUTOPAY rates and terms

Rates — as low as 1.99%
Minimum income requirement — $2,000 per month ($24,000 annually)
Minimum credit score — 600
Loan amounts — $2,500–$100,000
Loan terms — 24–84 months
No Social Security needed for prequalification
Loan offers are good for 30 days

Continue reading for a full review of this auto refinance company, or jump down to Autopay reviews.

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The Good

Multiple Refinancing Options
Get Rates Instantly
Low Minimum Credit Score
Prequalify with no Impact to Your Credit Score

Multiple Refinancing Options

AUTOPAY offers multiple types of refinancing:

Traditional refinancing — lower your interest rate, reduce your monthly payment, shorten the length of your loan, and find a lender that better fits your needs
Cash back refinancing — get as much as $12,000 cash back and use funds to pay high interest debt
Lease payoff refinancing — keep a car you are currently leasing at the end of your term and even pay off the lease early

With these options you can more easily tailor your refinancing experience to your specific needs and circumstances. It is important to note that not all auto refinance lenders offer cash back refinancing or lease buyouts.

Get Rates Instantly

No matter the reason you're refinancing your vehicle, AUTOPAY works hard to make the process short, simple, and entirely online.

To start, you will need to provide some basic information. This includes things like your name and whether you're applying alone or with a co-borrower. You'll also be asked to provide your address, previous address, current employment status, and information about the vehicle and your existing loan.

Once all the e-paperwork is filled out, AUTOPAY will present a list of loan offers from different loan lenders.

Low Minimum Credit Score

With a minimum credit score requirement of approximately 600, AUTOPAY recognizes that not everyone will have a perfect credit score, and is committed to helping everyone refinance their auto loan. AUTOPAY will work with you to get the best rates possible.

Prequalify with no Impact to Your Credit Score

To see your rates, AUTOPAY does a soft credit inquiry or a soft pull (which does not affect your credit score). This is great for those who are merely comparing quotes and shopping around before committing to an auto refinancing loan.

Once you select a loan offer with AUTOPAY, then a hard credit pull is required.

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The Bad

Not a Direct Lender
No Refund Policy

Not a Direct Lender

While it isn't necessarily a bad thing that AUTOPAY isn't a direct lender, processing and underwriting loans in-house, it does have a few drawbacks: rates are subject to change depending on the lender you choose from AUTOPAY's network, and fees may also vary.

However, refinancing through a marketplace lender, such as AUTOPAY, does provide you with greater flexibility in finding the best loan option for your needs. But it is important that you reasearch your chosen lender to know what fees and terms they might have.

No Refund Policy

AUTOPAY has a no refund policy. Don't expect any refunds to be provided for payments made to your AUTOPAY account.

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The Bottom Line

AUTOPAY is a good option for anyone who has recently improved their credit score and would like to start their search on a refinancing company.

AUTOPAY is not a lender, but is a lender marketplace (meaning you fill out a form and will receive offers from multiple lenders in AUTOPAY's credit union network). Most auto refinancing companies operate under the same model, providing a borrower with the ability to view and compare various refinancing loans and rates. A benefit or working with AUTOPAY is that a list of lenders will be populated after you enter your information online. Many other companies require a phonecall with a company representative before a borrower can access a list of lenders.

After submitting your application, AUTOPAY will do a soft credit pull, which does not affect your credit score. If you choose to work with a lender, then a hard credit pull is required.

There are currently no AUTOPAY customer reviews, and so we are not in a position to recommend this company at this time. If you have refinanced an auto loan through AUTOPAY, please leave a review about your experience to help future consumers.

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User Reviews

Star Rating

3.3

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1,851 Reviews

Review Breakdown

5 grade

74%

4 grade

10%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Featured Review

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Verified Customer

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Linard B Feaster Richmond, TX

Auto Pay was able to approve me in minutes. I am very pleased with my lower interest rate and the money saved. It was a quick and easy process for a refinance. I would definitely recommend!

3 years ago

Reply from AUTOPAY

What great feedback! Thank you, Linard!

Jul. 15th, 2021

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MELISSA MEYERHOEFER

It was definitely an easy process to refinance my Jeep to a new bank for a better interest rate and lower monthly payment. The downfall is, AutoPay needs to stop using Affinity Credit Union as they are the worst bank I have ever had to deal with for an auto loan. I would advise AutoPay or anyone who will use them to deny the loan if they say it will go through Affinity. The bank is SO incredibly hard to get ahold of and they do not help their clients. Read the reviews on BBB to see more. Please AutoPay! Please cut Affinity Credit Union out of NJ out of your network!

2 days ago

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Victoria

They told me I was approved to have my vehicle refinanced. The woman who was dealing with my application kept giving me the run around. She told me she would call to go over the terms. She never called. I called several times and all I got was voice mail. Nobody would help me because this lady was working my application. This place is a joke. Don't waste your time and try a reputable bank or just try to pay off your vehicle sooner. I would not recommend these people to anyone.

6 days ago

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Chris McCarthy

The refinance was very quick and I got exactly what I was looking for. Josh O. was very helpful and any questions I had he answered me immediately. I highly recommend this company and I am very satisfied with the professionalism and service Josh provided.

1 month ago

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Zayden Dumas

Auto Pay was able to approve me in minutes. I am very pleased with my lower interest rate and the money saved. It was a quick and easy process for a refinance. I would definitely recommend Going HERE!!

1 month ago

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Josh Waite

Took over 6 days to get my rate after approval. Approval was over 5% higher than advertised with a 750+ credit score. Complete waste of time just to add a ding to my credit. Not only that, but the loan agent never returned call or called when scheduled. What a bunch of sharks.

1 week ago

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Verified Customer

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Julie Buser Augusta, GA

From the time I submitted my initial application, this process was by far the easiest of any service I have ever done business with. I was fully guided and kept up to date through each step. I was able to speak with my rep through text (super convenient for me). I've used this experience to improve the service provided at my company. Amazing work! I'd love to chat with whoever designed the process for AutoPay because it's brilliant. The only step I had to take was to get some documents notarized. They handled everything else and cut my interest rate in HALF while saving me over $100 a month. No other company has been able to provide that.

1 year ago

Reply from AUTOPAY

Julie, we appreciate all of our customers and strive for the smoothest most transparent process and so excited you saved so much!

Sep. 8th, 2022

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Verified Customer

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Kaitlyn

You were able to save me about $200 a month from my previous lender. I had the representative Daytona and he was very responsive and if I had a question I could text him, he got right back to me, he also worked around my schedule if I couldn't do a call at that time. He was able to talk with me when it was convenient for me and any questions I had about the documentation since it was sent over the internet and a little bit different than how I had a car loan in the past, he was really helpful in going over those documents with me. It was just overall a really good experience and I definitely would recommend you guys to friends and family.

1 year ago

Reply from AUTOPAY

Kaitlyn, we are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Sep. 3rd, 2022

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Verified Customer

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Stephen

Everything was great, they pretty much handle all the work. They kept shopping around to find me the best rate that I can get and I got a rate that was lower than what I thought I was gonna get. I spoke with Cody and at one point he got one which is a great rate, I was almost ready to jump on that and he was like, hold on, let me see if I can do better, let me reach out to a couple more lenders and then came back with half a point less than what the original was, which in the long run it saves me a lot of money. The whole process was great, smooth, very easy, they process all the fees for you so all I need to do is just get some stuff notarized which was really simple. They sent me all the forms with everything highlighted so all I have to do is fill in here, fill in there, sign here, sign there. It was a very easy and smooth process.

1 year ago

Reply from AUTOPAY

Hi Stephen, we're always looking for ways to improve the experience with our customers. I'm so glad to hear how we have helped you. Cheers, AUTOPAY.

Sep. 3rd, 2022

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Verified Customer

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Amanda

They were the most considerate people, they called and I told them that hey I'm really busy today would you do me a favor and call me back at this certain time? There was no problem and they were they literally accommodated my work schedule and then I didn't have enough time to finish their processing interview and they were able to reschedule the rest of the interviews and extend them and called me exactly when they said they would call me. It was very helpful. The lady I worked with would call me and made sure that every single bit of information was taken care of, and if I didn't understand it, she helped me and helped me walk through it.

1 year ago

Reply from AUTOPAY

Hi Amanda, Fantastic! Thank you for sharing your experience with AUTOPAY!

Aug. 30th, 2022

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Verified Customer

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Michael

I was looking to refinance online and I came across Autopay and gave them a ring and from the moment I had that first representative we just hit it off really well, so it made the whole experience well worth it. The representative I had was very clear with documents that I would receive, what I need to do, and made the process seamless. They use docusign and require notary of signatures for power of attorney and I appreciate both levels of security. I lucked out with getting a rate secured just before they raised their rates, so that worked out really well in my favor. And the rep was also knowledgeable about the rates going up, so I was able to take advantage of that. I would suggest to anyone who's looking to buy or refinance a car online to go with Autopay.

1 year ago

Reply from AUTOPAY

Hi Michael. Thank you so much for the positive feedback. We want every customer to feel this same way. So glad we met all of your expectations.

Aug. 31st, 2022

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Verified Customer

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Miriah

I tried several other different credit institutions for a loan for my vehicle and I finally received a call back from Autopay saying that they would be able to process my application and I was finally able to find someone who would work with me and that was really great. My credit officer that was working with me was incredibly nice and incredibly helpful throughout the whole process. I had a little bit of unique situation where I was having to do a private purchase from my previous cosigner and my loan officer just really went above and beyond and out of his way to make sure that I was able to get everything that I needed, he made extra phone calls to this other person that was involved and just really took a lot of the stress off me. I can't say enough nice things about about him and the way that he handled this whole process it was super super helpful for me.

2 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Miriah for choosing AUTOPAY!

May. 31st, 2022

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Verified Customer

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Christopher A Banks Fishers, IN

Fast and easy refinance with a staff that offers great customer service. They take most of the work in the background making it painless to the customer. Noninvasive communication with you the customer via text messages, so you are not inconvenienced at work or your personal time. Great value for your money and great quality of service that lets you rest at ease during your loan agreement. Thank you Autopay for making a loan the way a loan should be handled and setting the bar high for everyone else out there. Giving the service that a consumer deserves and realizing that the customer is what pays your paychecks and making them your priority first.

2 years ago

Reply from AUTOPAY

Thanks for leaving such a thoughtful review, Christopher! This is absolutely wonderful to hear. Thank you again for choosing AUTOPAY, and just reach out if we can help with anything at all!

Dec. 10th, 2021

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Mark

What a terrible experience! Submitted the application for a car loan – with in 30 seconds calls/texts from 3rd parties start calling to offer loans. 5 days after the application I get the most salesy call offering me 8.75% for 84 months. “Well you are not going to get an approval better than that” – What! I already have been approved for 5.75%, you all advertised 4.99% - Oh that isn’t available. A day later I get a denial letter. What a joke! This place is a scam!

3 weeks ago

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TheFi5thElement

So I received a Pre-Approved Estimate Refinance Rate of 4.94% for 48 Months on my current Car Loan via Credit Karma. My credit score is over 800 and I make more than 6 figures with good work and credit history. After they did a Hard Pull on my Credit (which then lowers your credit score), I was told that I didn't qualify and that the 4.94% for 48 months was simply "JUST" an Pre-Approval Estimate. A total waste of time and an unnessary negative hit towards my Credit Score.

4 weeks ago

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Valery Streltsov

Don’t use that broker ! They will ruin your credit score without any help ! Please read real review on FB and Instagram! Don’t provide them personal info!☝🏻

2 days ago

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Bill Bishop

It's a scam , they send an offer with low interest rates and cheap payments and then do the old bait and switch and give you totally different rates and pricing.. don't waste your time here, total disappointment...

1 week ago

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Verified Customer

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Tommy

I think the rates are a good you're better than the normal finance company and I don't plan on having my car that long anyway so it works well for me. Nick was very professional, didn't seem pushy or anything and it seemed like he was trying to work with me. Always gave me all the information that I needed to move forward and all this took place like three days so I was very impressed.

1 year ago

Reply from AUTOPAY

Hello Tommy, we are thrilled to have lowered your rate and save you on your payment in just three days! Thanks for the feedback! Cheers AUTOPAY!

Sep. 3rd, 2022

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Verified Customer

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Vincent

The gentleman that I work with is amazing, I believe his name was Aaron. He's honestly the person that kind of made me more confident in wanting to refinance, I appreciate him. Every time I have a question I would text the number my question it would be taken care of there. The communication was amazing from their company. They helped me get refinanced and it took around three hundred dollars off my payment almost.

1 year ago

Reply from AUTOPAY

This is great to hear Vincent, we will pass along your feedback! Thank you!

Sep. 1st, 2022

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Verified Customer

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Jonathan Tampa, FL

The support was very attentive, but it was kind of hard to reach out to the agent that was assigned to me. Their phone number didn't have a direct line for me to call it was very one way when it came to phone calls, and text messages were kind of hard to keep up with as well I would send the message and the response wasn't even acknowledged for awhile. It's pretty straight forward and they worked with me to fit my budget. There is there's good management there, speaking with the agent and their supervisor. And I really want to commend their behavior, their attentiveness to helping me out and restructuring my financing. I would like to commend Mr B and Ms D for working with me

1 year ago Edited January 10, 2024

Reply from AUTOPAY

Hello Jonathan. Communication is key with our customers, Thank you for that feedback. We are glad we were able to assist.

Sep. 1st, 2022

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Verified Customer

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Olivia J Harlow Morganton, NC

Autopay was awesome from day one! They got us a lower rate and payment. They were efficient and even helped us with getting a notary when there was an error. I couldn't have asked for a better experience. I highly recommend these kind and courteous individuals to handle your refinancing needs. Always there to answer questions and they kept me up to date all through out the process. I say go for it!

2 years ago

Reply from AUTOPAY

Thank you for the thoughtful review, Olivia! I'm so glad we were able to provide such an excellent experience.

Mar. 26th, 2022

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Verified Customer

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Sabrina Silva Caruthers, CA

I applied for a refinance with AUTOPAY and I was assisted by Jeffrey throughout the entire process. He made everything clear and quick. This is an experience where I can truly say that I was helped along every step of the way to achieve my goal of refinancing. Thank you Jeffrey and AUTOPAY for making it possible in getting a loan with a low APR that I wanted.

2 years ago

Reply from AUTOPAY

This is a wonderful review, Sabrina! Thank you so much for taking the time to share this. We will follow up wit you loan specialist to make sure he gets the awesome feedback. Thanks for choosing AUTOPAY!

Mar. 17th, 2022

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Verified Customer

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Edward Garland, TX

Honestly I was trying to just lower my apr percentage it was sky high at a 24.3 because I was a first time buyer not a lot of credit history so I waited for a year and really couldn't find the options I was looking for I actually applied before but was getting rejected an employee told me to just give it time I had a great score I just needed more time to add to history of credit and I did that and was accepted so thank you to him!

2 years ago

Reply from AUTOPAY

Great to hear we were able to help you save! Thank you for sharing your experience!

Oct. 25th, 2021

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Verified Customer

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Colette Mesa, AZ

Refinanced my car, was a quick and easy 2 week process. The loan specialist walked me through everything and made sure all of my questions were answered thoroughly. Never had to wait on hold or anything like that. I could just contact the loan specialist directly and they'd respond immediately with any concerns I had. Would highly recommend Autopay !

2 years ago

Reply from AUTOPAY

Fantastic! Colette, Thank you for sharing your experience!

Sep. 24th, 2021

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Verified Customer

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Gerald Glenn Fort Worth, TX

AutoPay, and in particular "Michael H" provided OUTSTANDING service! They made my SUV purchase easy, simple and fast, while utilizing highly secure technologies which protected my data and transactions. I could easily reach Michael by phone for questions or follow-up. Most exciting was the highly competitive Re-FI rates he provided to me. They easily beat my former lender rate and service. I could not ask for a better experience and I HIGHLY RECOMMEND AUTOPAY!!! Great Job Autopay & Michael H!!!!

3 years ago

Reply from AUTOPAY

This is outstanding to hear! Cheers!

Jun. 15th, 2021

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Verified Customer

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Shawn Miller Auburn, WA

I applied at a few different places for my refinance, 3 of them responded back. The first two asked for information and gave promise that seemed way to good to be true. Turns out they were lying. Autopay was transparent and kept in contact through the process. They cut my rate from 20% all the way down to 9.5%. They were professional and courteous the whole time.

3 years ago Edited September 14, 2021

Reply from AUTOPAY

Shawn, thank you for your detailed review! We appreciate your business. Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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David Corpus Christi, TX

Well all questions were answered in a reasonable time frame. I am literally 1,000 miles from my home and wife and we were able to ship documents from Texas to Illinois share needed documentation and photos and other information through text, email, USPS and phone calls and get this done in a 2-3 week period. I started saving on my interest towards my truck.

3 years ago

Reply from AUTOPAY

David, thank you for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you through your refinance!

Jun. 2nd, 2021

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Brent Kestner

Total waste of time. The rates are nothing like the websites say. You pull them up on Google with the pitch of 2.99% but no, submit all this paperwork and nothing is what it seems. Better to find another company to refinance which is more transparent with their Refi APR.

2 weeks ago

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Antonio Mark

Extremely misleading. I was told they offer used car loans. After applying and allowing them to pull my credit, they took 26 hours to respond with the fact that did not offer a loan to purchase the 2020 Sedona with 39k miles for $20k I wanted. Should have been up-front and not pulled my credit until verifying they offer used car loans.

3 weeks ago

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Creep Time

Terrible company to do business with. After beign "pre-approved" I received a "application canceled" email with a request for a down payment. Why would i want to do that? At the end, after following all the steps and having my credit stepped on by multiple random companies, I'm not enjoying what was promised regales of having good Credit and beign a great candidate. Stay away if you like your credit.

1 month ago

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Verified Customer

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Vincent Napoletano Toms River, NJ

Kory R was perfect on Everything! Communication, explaining everything, and held our hand the whole way. He answered everyone question and honest in his answers, whether they were good or bad. Kory should be training everyone at your company!

1 year ago

Reply from AUTOPAY

WOW. What kind words for Kory. Thank you and I will pass along your feedback.

Sep. 23rd, 2022

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Verified Customer

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Deborah Raleigh, NC

My representative, Matt R, took the time to explain each step of the process along the way (I had a lot of questions). He was timely, organized, professional and personable. There was no hidden agenda, and I'm very pleased with my new lender thanks to Autopay.

1 year ago

Reply from AUTOPAY

Thank you for the great review Deborah. I will pass the feedback on to Matt.

Sep. 23rd, 2022

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Verified Customer

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Keith

My case is very special because I'm on deployment, my representative kept me updated, she was very kind and patient on getting everything I needed, she was very informative, kept me updated on the process and pushed everything up in a professional manner.

1 year ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Keith for choosing AUTOPAY!

Sep. 3rd, 2022

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Verified Customer

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Ashley

An overall great experience. It was fast approval. I was still able to keep the same length remaining payments that I have so it's not like I was starting completely over. They were always communicating with me. Any information that may seem pertinent, they would always reach out and I also could text them, which was a plus. Fast and easy.

1 year ago

Reply from AUTOPAY

Ashley, thank you for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you through your refinance!

Sep. 1st, 2022

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Verified Customer

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Nickolas

Very happy with the service. The best rate that I was offered compared to other companies that reached out to me. I worked with Dallas, he was great. He kept me updated, he would text me or call me whenever there were any changes that I needed to be aware of. He did a great job. It is a pretty easy process.

1 year ago

Reply from AUTOPAY

Thank you for your feedback Nickolas. We will share your review with Dallas as well. Thanks again!!

Sep. 1st, 2022

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Verified Customer

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Derek

They were very accommodating for me since I wasn't at home with my car when we're doing the deal. I'm out of state working and we were still able to get everything done. Easy to deal with and understandable. Pretty quick responses, I didn't have to wait long for a representative.

1 year ago

Reply from AUTOPAY

Hello Derek. Making this process as easy as possible for our customers is very important. Glad we were able to help you out.

Sep. 1st, 2022

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Verified Customer

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Charles

All the customer support people help me, they called me back and put me through the steps and made sure I got everything done again. John was very courteous and he got back in touch with me, even let me text message to help me and everything like that. He was right there for me when I needed.

1 year ago

Reply from AUTOPAY

Great the hear Charles. Thank you for terrific feedback!

Sep. 1st, 2022

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Verified Customer

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Michael

The representative Matt was very knowledgeable, very considerate, very kind, and helped us through the whole process. Basically he just walked us through it and I was very impressed with his knowledge. They gave me a great rate.

1 year ago

Reply from AUTOPAY

Good evening Michael,
We appreciate your amazing review and we are so glad we were able to assist and get you an better rate!

Aug. 30th, 2022

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Verified Customer

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Kenneth

I was able to get my interest rate down maybe 12, 13 percent and my monthly payment was down at least $200 so big savings there. I worked with Ben H. and he was really patient with me. We ran into some road blocks but he kept in contact with me. He was really patient throughout the process so that was one thing I really appreciated the most.

1 year ago

Reply from AUTOPAY

Thank you for the feedback Kenneth. The happiness of our customers in our #1 priority. We will pass along your kind word to Ben as well.

Aug. 31st, 2022

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Verified Customer

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Tamikia

Anytime I had a question I would either call or email the agent I was working with, and if they were busy they let me know what they were doing and when they get back with me. It never took a long time for them to get back to me. Everything was straightforward.

1 year ago

Reply from AUTOPAY

Awesome Tamikia. Love to hear when we make our customers lives a bit easier. Thank you.

Aug. 31st, 2022

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Verified Customer

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Jonathan

Great customer service and all around enjoybale experience. We were having a little bit of issues with the company we had before and we were looking for something new and helpful. With AutoPay, it was an almost better deal than what we had going on.

1 year ago

Reply from AUTOPAY

Thanks for the positive feedback Jonathan! Cheers, AUTOPAY!

Aug. 30th, 2022

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Verified Customer

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Candita

Rachel was constantly contacting us when we needed to speak to her and if we need anything I could text her and she got it done and she was great to deal with. It's a lot better rate and interest than what we had with Capital One.

1 year ago

Reply from AUTOPAY

Rachel will be thrilled to hear your kind words Candita. Thank you for being an Autopay customer.

Aug. 23rd, 2022

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Verified Customer

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Kurtis Loveland, CO

It was really convenient to work with AutoPay. My loan processor, Haley, made me feel extremely comfortable about the process. It was incredible the way that she took care of all the details that needed to be taken care of. I found AutoPay’s pricing to be extremely competitive with the other companies.

1 year ago Edited January 10, 2024

Reply from AUTOPAY

Awesome Kurtis! I will pass along the compliment to Haley. That is exactly the way we want our customers to feel.

Aug. 23rd, 2022

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Verified Customer

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Briana Odaniel Yuba City, CA

Stephen G was absolutely incredible and such a please to work with. He went above and beyond for me and really worked hard to make sure all questions were answered and that we were thorough in dealing with my ex and getting paperwork signed to change my title for my vehicle. I am extremely grateful for Stephen and really appreciate all he did!

2 years ago

Reply from AUTOPAY

Briana, Thank you! We appreciate you sharing and will pass along feedback!

Jul. 7th, 2022

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Verified Customer

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Stephanie Shoemaker Spokane, WA

Kristi at AutoPay is exceptionally knowledgeable caring kind and always available. The loan refinance that I have was much needed and I am very relieved to be saving my hard earned money and knowing that I have a good honest finance company that I was introduced to by the awesome and amazing people at AutoPay.

2 years ago

Reply from AUTOPAY

Stephanie, thank you for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you through your refinance!

Jun. 23rd, 2022

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Verified Customer

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Crystal Williams Fayetteville, NC

Because I continue to receive correspondence by email and in the mail when I wasn't approved and I continuously got him even though I was not approved in the beginning. There is a disconnect when you have a caseworker or somebody working on your case I still had two other agents call from auto pay and I think that that should be something that is known right away.

2 years ago

Reply from AUTOPAY

We appreciate your feed back! This is the only way we get better. Thank you for working with AUTOPAY!

Jun. 17th, 2022

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Verified Customer

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Candy Lea McDonald Ardmore, OK

My rating is based on the organization and speed of the AUTOPAY loan process. However it would have been a 5 had the loan specialist been a little more friendly, it kind of seemed like they could care less whether I made the car loan through AUTOPAY or not. They weren't mean just not what you would expect when looking to refinance your car in turns of enthusiasm and kindness.

2 years ago

Reply from AUTOPAY

Candy, Thank you for your feedback! Its the only way we can improve!

Jun. 3rd, 2022

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Verified Customer

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Anonymous

They try to do everything they can and will try to work with you with the best best customer service that they can give you. They understood my situation when I told them and they try to work with me to the best of their abilities.

2 years ago

Reply from AUTOPAY

Our customer's come first! Thank you for sharing!

May. 31st, 2022

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Verified Customer

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Elijah

Everything was on the up and up as far as I'm concerned. I haven't seen any red flags. The representatives were always there if I had any questions. I knew that if I called them up I would get an answer quickly. I was really pleased with how everything went down.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback Elijah! We truly appreciate it!

May. 31st, 2022

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Verified Customer

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Daniela

They give you a pretty good rate, way better than what I had to work with, so I'm pretty happy about that. We get a little communication and just had a bit little trouble getting all of my calls answered. I don't know if my agent was just sick or something. I got called today I he answered the questions I had.

2 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

May. 31st, 2022

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