Best Company Guarantee AUTOPAY Logo

AUTOPAY

star star star star star_border

7.6

Overall Score

LAST UPDATED: June 18th, 2024

AUTOPAY provides direct-to-consumer financing and refinancing for individuals looking for the best financing terms and a no-hassle transaction.

search

Highlight: AUTOPAY rates and terms

  • Rates — as low as 1.99%
  • Minimum income requirement — $2,000 per month ($24,000 annually)
  • Minimum credit score — 600
  • Loan amounts — $2,500–$100,000
  • Loan terms — 24–84 months
  • No Social Security needed for prequalification
  • Loan offers are good for 30 days

Continue reading for a full review of this auto refinance company, or jump down to Autopay reviews.

thumb_up

The Good

  • Multiple Refinancing Options
  • Get Rates Instantly
  • Low Minimum Credit Score
  • Prequalify with no Impact to Your Credit Score

Multiple Refinancing Options

AUTOPAY offers multiple types of refinancing:

  • Traditional refinancing — lower your interest rate, reduce your monthly payment, shorten the length of your loan, and find a lender that better fits your needs
  • Cash back refinancing — get as much as $12,000 cash back and use funds to pay high interest debt
  • Lease payoff refinancing — keep a car you are currently leasing at the end of your term and even pay off the lease early

With these options you can more easily tailor your refinancing experience to your specific needs and circumstances. It is important to note that not all auto refinance lenders offer cash back refinancing or lease buyouts.

Get Rates Instantly

No matter the reason you're refinancing your vehicle, AUTOPAY works hard to make the process short, simple, and entirely online. 

To start, you will need to provide some basic information. This includes things like your name and whether you're applying alone or with a co-borrower. You'll also be asked to provide your address, previous address, current employment status, and information about the vehicle and your existing loan. 

Once all the e-paperwork is filled out, AUTOPAY will present a list of loan offers from different loan lenders. 

Low Minimum Credit Score

With a minimum credit score requirement of approximately 600, AUTOPAY recognizes that not everyone will have a perfect credit score, and is committed to helping everyone refinance their auto loan. AUTOPAY will work with you to get the best rates possible.

Prequalify with no Impact to Your Credit Score

To see your rates, AUTOPAY does a soft credit inquiry or a soft pull (which does not affect your credit score). This is great for those who are merely comparing quotes and shopping around before committing to an auto refinancing loan. 

Once you select a loan offer with AUTOPAY, then a hard credit pull is required.

Visit Site

thumb_down

The Bad

  • Not a Direct Lender
  • No Refund Policy

Not a Direct Lender

While it isn't necessarily a bad thing that AUTOPAY isn't a direct lender, processing and underwriting loans in-house, it does have a few drawbacks: rates are subject to change depending on the lender you choose from AUTOPAY's network, and fees may also vary.

However, refinancing through a marketplace lender, such as AUTOPAY, does provide you with greater flexibility in finding the best loan option for your needs. But it is important that you reasearch your chosen lender to know what fees and terms they might have.

No Refund Policy

AUTOPAY has a no refund policy. Don't expect any refunds to be provided for payments made to your AUTOPAY account. 

gavel

The Bottom Line

AUTOPAY is a good option for anyone who has recently improved their credit score and would like to start their search on a refinancing company. 

AUTOPAY is not a lender, but is a lender marketplace (meaning you fill out a form and will receive offers from multiple lenders in AUTOPAY's credit union network). Most auto refinancing companies operate under the same model, providing a borrower with the ability to view and compare various refinancing loans and rates. A benefit or working with AUTOPAY is that a list of lenders will be populated after you enter your information online. Many other companies require a phonecall with a company representative before a borrower can access a list of lenders.

After submitting your application, AUTOPAY will do a soft credit pull, which does not affect your credit score. If you choose to work with a lender, then a hard credit pull is required. 

There are currently no AUTOPAY customer reviews, and so we are not in a position to recommend this company at this time. If you have refinanced an auto loan through AUTOPAY, please leave a review about your experience to help future consumers.

Was this content helpful?
thumb_up Yes thumb_down No

bestcompany guarantee

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $200. Yes, it's really that simple.

Learn More About Our Guarantee

Star Rating

info

3.9

star star star star star_border

1,842 Reviews

Review Breakdown

5 grade

74%

4 grade

10%

3 grade

5%

2 grade

2%

1 grade

8%

Sentiment Criteria

Value

star star star star star_half

Quality

star star star star star_half

Service

star star star star star_half

Trustworthiness

star star star star star_half
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
bookmark

Featured Review

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Linard B Feaster Richmond, TX

Auto Pay was able to approve me in minutes. I am very pleased with my lower interest rate and the money saved. It was a quick and easy process for a refinance. I would definitely recommend!

2 years ago

AUTOPAY Logo

Reply from AUTOPAY

What great feedback! Thank you, Linard!

Jul. 15th, 2021

star star star star star

Chris McCarthy

The refinance was very quick and I got exactly what I was looking for. Josh O. was very helpful and any questions I had he answered me immediately. I highly recommend this company and I am very satisfied with the professionalism and service Josh provided.

3 days ago

star star star star star

Zayden Dumas

Auto Pay was able to approve me in minutes. I am very pleased with my lower interest rate and the money saved. It was a quick and easy process for a refinance. I would definitely recommend Going HERE!!

2 weeks ago

star star_border star_border star_border star_border

Creep Time

Terrible company to do business with. After beign "pre-approved" I received a "application canceled" email with a request for a down payment. Why would i want to do that? At the end, after following all the steps and having my credit stepped on by multiple random companies, I'm not enjoying what was promised regales of having good Credit and beign a great candidate. Stay away if you like your credit.

1 week ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Julie Buser Augusta, GA

From the time I submitted my initial application, this process was by far the easiest of any service I have ever done business with. I was fully guided and kept up to date through each step. I was able to speak with my rep through text (super convenient for me). I've used this experience to improve the service provided at my company. Amazing work! I'd love to chat with whoever designed the process for AutoPay because it's brilliant. The only step I had to take was to get some documents notarized. They handled everything else and cut my interest rate in HALF while saving me over $100 a month. No other company has been able to provide that.

1 year ago

AUTOPAY Logo

Reply from AUTOPAY

Julie, we appreciate all of our customers and strive for the smoothest most transparent process and so excited you saved so much!

Sep. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kaitlyn

You were able to save me about $200 a month from my previous lender. I had the representative Daytona and he was very responsive and if I had a question I could text him, he got right back to me, he also worked around my schedule if I couldn't do a call at that time. He was able to talk with me when it was convenient for me and any questions I had about the documentation since it was sent over the internet and a little bit different than how I had a car loan in the past, he was really helpful in going over those documents with me. It was just overall a really good experience and I definitely would recommend you guys to friends and family.

1 year ago

AUTOPAY Logo

Reply from AUTOPAY

Kaitlyn, we are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Sep. 3rd, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Stephen

Everything was great, they pretty much handle all the work. They kept shopping around to find me the best rate that I can get and I got a rate that was lower than what I thought I was gonna get. I spoke with Cody and at one point he got one which is a great rate, I was almost ready to jump on that and he was like, hold on, let me see if I can do better, let me reach out to a couple more lenders and then came back with half a point less than what the original was, which in the long run it saves me a lot of money. The whole process was great, smooth, very easy, they process all the fees for you so all I need to do is just get some stuff notarized which was really simple. They sent me all the forms with everything highlighted so all I have to do is fill in here, fill in there, sign here, sign there. It was a very easy and smooth process.

1 year ago

AUTOPAY Logo

Reply from AUTOPAY

Hi Stephen, we're always looking for ways to improve the experience with our customers. I'm so glad to hear how we have helped you. Cheers, AUTOPAY.

Sep. 3rd, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Amanda

They were the most considerate people, they called and I told them that hey I'm really busy today would you do me a favor and call me back at this certain time? There was no problem and they were they literally accommodated my work schedule and then I didn't have enough time to finish their processing interview and they were able to reschedule the rest of the interviews and extend them and called me exactly when they said they would call me. It was very helpful. The lady I worked with would call me and made sure that every single bit of information was taken care of, and if I didn't understand it, she helped me and helped me walk through it.

1 year ago

AUTOPAY Logo

Reply from AUTOPAY

Hi Amanda, Fantastic! Thank you for sharing your experience with AUTOPAY!

Aug. 30th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Michael

I was looking to refinance online and I came across Autopay and gave them a ring and from the moment I had that first representative we just hit it off really well, so it made the whole experience well worth it. The representative I had was very clear with documents that I would receive, what I need to do, and made the process seamless. They use docusign and require notary of signatures for power of attorney and I appreciate both levels of security. I lucked out with getting a rate secured just before they raised their rates, so that worked out really well in my favor. And the rep was also knowledgeable about the rates going up, so I was able to take advantage of that. I would suggest to anyone who's looking to buy or refinance a car online to go with Autopay.

1 year ago

AUTOPAY Logo

Reply from AUTOPAY

Hi Michael. Thank you so much for the positive feedback. We want every customer to feel this same way. So glad we met all of your expectations.

Aug. 31st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Miriah

I tried several other different credit institutions for a loan for my vehicle and I finally received a call back from Autopay saying that they would be able to process my application and I was finally able to find someone who would work with me and that was really great. My credit officer that was working with me was incredibly nice and incredibly helpful throughout the whole process. I had a little bit of unique situation where I was having to do a private purchase from my previous cosigner and my loan officer just really went above and beyond and out of his way to make sure that I was able to get everything that I needed, he made extra phone calls to this other person that was involved and just really took a lot of the stress off me. I can't say enough nice things about about him and the way that he handled this whole process it was super super helpful for me.

2 years ago

AUTOPAY Logo

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Miriah for choosing AUTOPAY!

May. 31st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Christopher A Banks Fishers, IN

Fast and easy refinance with a staff that offers great customer service. They take most of the work in the background making it painless to the customer. Noninvasive communication with you the customer via text messages, so you are not inconvenienced at work or your personal time. Great value for your money and great quality of service that lets you rest at ease during your loan agreement. Thank you Autopay for making a loan the way a loan should be handled and setting the bar high for everyone else out there. Giving the service that a consumer deserves and realizing that the customer is what pays your paychecks and making them your priority first.

2 years ago

AUTOPAY Logo

Reply from AUTOPAY

Thanks for leaving such a thoughtful review, Christopher! This is absolutely wonderful to hear. Thank you again for choosing AUTOPAY, and just reach out if we can help with anything at all!

Dec. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tommy

I think the rates are a good you're better than the normal finance company and I don't plan on having my car that long anyway so it works well for me. Nick was very professional, didn't seem pushy or anything and it seemed like he was trying to work with me. Always gave me all the information that I needed to move forward and all this took place like three days so I was very impressed.

1 year ago

AUTOPAY Logo

Reply from AUTOPAY

Hello Tommy, we are thrilled to have lowered your rate and save you on your payment in just three days! Thanks for the feedback! Cheers AUTOPAY!

Sep. 3rd, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Vincent

The gentleman that I work with is amazing, I believe his name was Aaron. He's honestly the person that kind of made me more confident in wanting to refinance, I appreciate him. Every time I have a question I would text the number my question it would be taken care of there. The communication was amazing from their company. They helped me get refinanced and it took around three hundred dollars off my payment almost.

1 year ago

AUTOPAY Logo

Reply from AUTOPAY

This is great to hear Vincent, we will pass along your feedback! Thank you!

Sep. 1st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Jonathan Tampa, FL

The support was very attentive, but it was kind of hard to reach out to the agent that was assigned to me. Their phone number didn't have a direct line for me to call it was very one way when it came to phone calls, and text messages were kind of hard to keep up with as well I would send the message and the response wasn't even acknowledged for awhile. It's pretty straight forward and they worked with me to fit my budget. There is there's good management there, speaking with the agent and their supervisor. And I really want to commend their behavior, their attentiveness to helping me out and restructuring my financing. I would like to commend Mr B and Ms D for working with me

1 year ago Edited January 10, 2024

AUTOPAY Logo

Reply from AUTOPAY

Hello Jonathan. Communication is key with our customers, Thank you for that feedback. We are glad we were able to assist.

Sep. 1st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Olivia J Harlow Morganton, NC

Autopay was awesome from day one! They got us a lower rate and payment. They were efficient and even helped us with getting a notary when there was an error. I couldn't have asked for a better experience. I highly recommend these kind and courteous individuals to handle your refinancing needs. Always there to answer questions and they kept me up to date all through out the process. I say go for it!

2 years ago

AUTOPAY Logo

Reply from AUTOPAY

Thank you for the thoughtful review, Olivia! I'm so glad we were able to provide such an excellent experience.

Mar. 26th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sabrina Silva Caruthers, CA

I applied for a refinance with AUTOPAY and I was assisted by Jeffrey throughout the entire process. He made everything clear and quick. This is an experience where I can truly say that I was helped along every step of the way to achieve my goal of refinancing. Thank you Jeffrey and AUTOPAY for making it possible in getting a loan with a low APR that I wanted.

2 years ago

AUTOPAY Logo

Reply from AUTOPAY

This is a wonderful review, Sabrina! Thank you so much for taking the time to share this. We will follow up wit you loan specialist to make sure he gets the awesome feedback. Thanks for choosing AUTOPAY!

Mar. 17th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Edward Garland, TX

Honestly I was trying to just lower my apr percentage it was sky high at a 24.3 because I was a first time buyer not a lot of credit history so I waited for a year and really couldn't find the options I was looking for I actually applied before but was getting rejected an employee told me to just give it time I had a great score I just needed more time to add to history of credit and I did that and was accepted so thank you to him!

2 years ago

AUTOPAY Logo

Reply from AUTOPAY

Great to hear we were able to help you save! Thank you for sharing your experience!

Oct. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Colette Mesa, AZ

Refinanced my car, was a quick and easy 2 week process. The loan specialist walked me through everything and made sure all of my questions were answered thoroughly. Never had to wait on hold or anything like that. I could just contact the loan specialist directly and they'd respond immediately with any concerns I had. Would highly recommend Autopay !

2 years ago

AUTOPAY Logo

Reply from AUTOPAY

Fantastic! Colette, Thank you for sharing your experience!

Sep. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Gerald Glenn Fort Worth, TX

AutoPay, and in particular "Michael H" provided OUTSTANDING service! They made my SUV purchase easy, simple and fast, while utilizing highly secure technologies which protected my data and transactions. I could easily reach Michael by phone for questions or follow-up. Most exciting was the highly competitive Re-FI rates he provided to me. They easily beat my former lender rate and service. I could not ask for a better experience and I HIGHLY RECOMMEND AUTOPAY!!! Great Job Autopay & Michael H!!!!

3 years ago

AUTOPAY Logo

Reply from AUTOPAY

This is outstanding to hear! Cheers!

Jun. 15th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Shawn Miller Auburn, WA

I applied at a few different places for my refinance, 3 of them responded back. The first two asked for information and gave promise that seemed way to good to be true. Turns out they were lying. Autopay was transparent and kept in contact through the process. They cut my rate from 20% all the way down to 9.5%. They were professional and courteous the whole time.

3 years ago Edited September 14, 2021

AUTOPAY Logo

Reply from AUTOPAY

Shawn, thank you for your detailed review! We appreciate your business. Cheers, AUTOPAY!

Jun. 8th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

David Corpus Christi, TX

Well all questions were answered in a reasonable time frame. I am literally 1,000 miles from my home and wife and we were able to ship documents from Texas to Illinois share needed documentation and photos and other information through text, email, USPS and phone calls and get this done in a 2-3 week period. I started saving on my interest towards my truck.

3 years ago

AUTOPAY Logo

Reply from AUTOPAY

David, thank you for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you through your refinance!

Jun. 2nd, 2021

star star_border star_border star_border star_border

Harrison Lee

Bait and switch, like everyone else said. Showed 5.x% rate on credit karma, ended with an offer that was higher than my current loan. Absolutely worthless and just lowered my credit with a hard pull. Do NOT do business with them. And I have credit over 800 with more than enough income to qualify for any auto loan, by far.

3 weeks ago

star star_border star_border star_border star_border

Maria Hernandez

A scam do not use. I submitted an application, for them to turn around and tell me I had to give $4400 down payment to proceed with the application. 😡😡😡😡plus my credit score dropped 35 points. Just by them running it. Really bad company, that will ruined your credit score. Useless company.

3 weeks ago

star star_border star_border star_border star_border

Lauren Roberts

This place is a scam, they love bait and switching through Credit Karma. I was offered a lower rate (my current is 7.95%) over 48 months. After doing a hard pull on my credit and amassing some of my personal information I was offered a 7.99% loan over 72 months? To pay this loan off at the same rate of my current I would have INCREASED my monthly payment. Do not use this service.

1 month ago

check_circle

Review Source

star star_border star_border star_border star_border

Anthony Liggett

Don’t bother with this company. They have a partnership with Credit Karma and recommend I refinance my Auto Loan with a lower APR showing an “Outstanding” approval odds based on my credit profile. After getting all my information, Auto Pay came back to me with some 8% APY and a much shorter term, which would only save me like $200. This was a big disappointment since there offer was for the same term as my current loan and a 6% APR. The loan officer I was working with was also condescending and rude. He kept trying to sell me extra products and loan insurance…. Not worth your time, I ended up refinancing with a company with more integrity.

2 months ago

star star_border star_border star_border star_border

Hyzers GR

This company loves to bait and switch. They entice you with lower rates via Credit Karma and then offer a rate nowhere close to what they are claiming. My credit score is 808 so it's not a matter of low credit. The agent tried to steer me to add certain things to the financing that I didn't want, and then questioned me if I even knew what gap coverage means. When I asked if I could put more money down he again tried to tell me well you can just pay the loan off early and "why would you even want to put more money down up front?" Maybe so I could have a lower monthly payment? He was condescending and then when I told him I wasn't comfortable with their terms he got angry and rhetorically asked me if I WANTED to stick with my current rate I'm paying. I would never accept an offer from someone who acted like that to me, especially not the one they switched to after baiting me to apply.

2 months ago

star star_border star_border star_border star_border

Linda Paul

I feel like this was a Bait and Switch company. I had a letter with my name and my current car payment. Since I have excellent credit I thought it would be an easy process to receive their new “quoted” payment which was $66 less per month. I spent an hour filling out the paperwork and sending copies of my life. The next day I get a call and say they can’t do that deal. It is for people in “other” states. Then why send to me? And what states? Their real rate was within a quarter point of where my current rate is. The reason I even acted was because it had a great BBB rating and I thought it was legit. No more doing loans on line for me.

2 months ago

star star_border star_border star_border star_border

Marissa Beach

Worst experience I've had in a while. Horrible communication, claims my application doesn't exist yet I sent screenshots of everything, only wants to communicate over phone if they decide to return my emails asking for updates, took almost 2 weeks of me emailing for an update as I keep records of everything, docked my credit 47 points for running their credit check yet AGAIN claimed my application didn't exist. Refinancing and even buying a vehicle doesn't make a credit score drop 47 points. So now they have my personal information and refuse to have any conversations besides one that isn't being recorded or via email for record keeping purposes.

2 months ago

star star star star star

Michael sullivan

If you're like me and do not want to have to worry about all the bills you have to physically pay in the back of your mind...enroll in Autopay and never have to worry about another bill being paid on time again.

2 months ago

check_circle

Review Source

star star star star star

Rob Baker Elkton, MD

The experience I had with Autopay was fantastic! From the start, Greg answered all my questions and was able to find an option for me that was very close to what I was hoping for. He was extremely helpful every step of the way and I cannot thank him enough for making this refinance seem so easy. Greg was also very polite and personable, which makes the entire process feel much more relaxed and not complicated at all. Thank you, Greg!

8 months ago

AUTOPAY Logo

Reply from AUTOPAY

Here at Autopay we believe communication is key. So glad you were pleased.

Nov. 16th, 2023

check_circle

Review Source

star star star star star

Aaron Gade Queens, NY

Ever since I bought my car I have been looking to refinance my car for a lower price but did not know how to go about it. I received a letter from Jody with a QR code and applied. Within hours I was out into contact with Jody and she immediately looked for my best option to refinance my vehicle and did most of the leg work for me. I am very appreciative of how easy Jody made this whole process for me!

8 months ago

AUTOPAY Logo

Reply from AUTOPAY

Awesome 5-star review. We love happy customers.

Nov. 16th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Vincent Napoletano Toms River, NJ

Kory R was perfect on Everything! Communication, explaining everything, and held our hand the whole way. He answered everyone question and honest in his answers, whether they were good or bad. Kory should be training everyone at your company!

1 year ago

AUTOPAY Logo

Reply from AUTOPAY

WOW. What kind words for Kory. Thank you and I will pass along your feedback.

Sep. 23rd, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Deborah Raleigh, NC

My representative, Matt R, took the time to explain each step of the process along the way (I had a lot of questions). He was timely, organized, professional and personable. There was no hidden agenda, and I'm very pleased with my new lender thanks to Autopay.

1 year ago

AUTOPAY Logo

Reply from AUTOPAY

Thank you for the great review Deborah. I will pass the feedback on to Matt.

Sep. 23rd, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Keith

My case is very special because I'm on deployment, my representative kept me updated, she was very kind and patient on getting everything I needed, she was very informative, kept me updated on the process and pushed everything up in a professional manner.

1 year ago

AUTOPAY Logo

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Keith for choosing AUTOPAY!

Sep. 3rd, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ashley

An overall great experience. It was fast approval. I was still able to keep the same length remaining payments that I have so it's not like I was starting completely over. They were always communicating with me. Any information that may seem pertinent, they would always reach out and I also could text them, which was a plus. Fast and easy.

1 year ago

AUTOPAY Logo

Reply from AUTOPAY

Ashley, thank you for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you through your refinance!

Sep. 1st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Nickolas

Very happy with the service. The best rate that I was offered compared to other companies that reached out to me. I worked with Dallas, he was great. He kept me updated, he would text me or call me whenever there were any changes that I needed to be aware of. He did a great job. It is a pretty easy process.

1 year ago

AUTOPAY Logo

Reply from AUTOPAY

Thank you for your feedback Nickolas. We will share your review with Dallas as well. Thanks again!!

Sep. 1st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Derek

They were very accommodating for me since I wasn't at home with my car when we're doing the deal. I'm out of state working and we were still able to get everything done. Easy to deal with and understandable. Pretty quick responses, I didn't have to wait long for a representative.

1 year ago

AUTOPAY Logo

Reply from AUTOPAY

Hello Derek. Making this process as easy as possible for our customers is very important. Glad we were able to help you out.

Sep. 1st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Charles

All the customer support people help me, they called me back and put me through the steps and made sure I got everything done again. John was very courteous and he got back in touch with me, even let me text message to help me and everything like that. He was right there for me when I needed.

1 year ago

AUTOPAY Logo

Reply from AUTOPAY

Great the hear Charles. Thank you for terrific feedback!

Sep. 1st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Michael

The representative Matt was very knowledgeable, very considerate, very kind, and helped us through the whole process. Basically he just walked us through it and I was very impressed with his knowledge. They gave me a great rate.

1 year ago

AUTOPAY Logo

Reply from AUTOPAY

Good evening Michael,
We appreciate your amazing review and we are so glad we were able to assist and get you an better rate!

Aug. 30th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kenneth

I was able to get my interest rate down maybe 12, 13 percent and my monthly payment was down at least $200 so big savings there. I worked with Ben H. and he was really patient with me. We ran into some road blocks but he kept in contact with me. He was really patient throughout the process so that was one thing I really appreciated the most.

1 year ago

AUTOPAY Logo

Reply from AUTOPAY

Thank you for the feedback Kenneth. The happiness of our customers in our #1 priority. We will pass along your kind word to Ben as well.

Aug. 31st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tamikia

Anytime I had a question I would either call or email the agent I was working with, and if they were busy they let me know what they were doing and when they get back with me. It never took a long time for them to get back to me. Everything was straightforward.

1 year ago

AUTOPAY Logo

Reply from AUTOPAY

Awesome Tamikia. Love to hear when we make our customers lives a bit easier. Thank you.

Aug. 31st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jonathan

Great customer service and all around enjoybale experience. We were having a little bit of issues with the company we had before and we were looking for something new and helpful. With AutoPay, it was an almost better deal than what we had going on.

1 year ago

AUTOPAY Logo

Reply from AUTOPAY

Thanks for the positive feedback Jonathan! Cheers, AUTOPAY!

Aug. 30th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Candita

Rachel was constantly contacting us when we needed to speak to her and if we need anything I could text her and she got it done and she was great to deal with. It's a lot better rate and interest than what we had with Capital One.

1 year ago

AUTOPAY Logo

Reply from AUTOPAY

Rachel will be thrilled to hear your kind words Candita. Thank you for being an Autopay customer.

Aug. 23rd, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kurtis Loveland, CO

It was really convenient to work with AutoPay. My loan processor, Haley, made me feel extremely comfortable about the process. It was incredible the way that she took care of all the details that needed to be taken care of. I found AutoPay’s pricing to be extremely competitive with the other companies.

1 year ago Edited January 10, 2024

AUTOPAY Logo

Reply from AUTOPAY

Awesome Kurtis! I will pass along the compliment to Haley. That is exactly the way we want our customers to feel.

Aug. 23rd, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Briana Odaniel Yuba City, CA

Stephen G was absolutely incredible and such a please to work with. He went above and beyond for me and really worked hard to make sure all questions were answered and that we were thorough in dealing with my ex and getting paperwork signed to change my title for my vehicle. I am extremely grateful for Stephen and really appreciate all he did!

1 year ago

AUTOPAY Logo

Reply from AUTOPAY

Briana, Thank you! We appreciate you sharing and will pass along feedback!

Jul. 7th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Stephanie Shoemaker Spokane, WA

Kristi at AutoPay is exceptionally knowledgeable caring kind and always available. The loan refinance that I have was much needed and I am very relieved to be saving my hard earned money and knowing that I have a good honest finance company that I was introduced to by the awesome and amazing people at AutoPay.

1 year ago

AUTOPAY Logo

Reply from AUTOPAY

Stephanie, thank you for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you through your refinance!

Jun. 23rd, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Crystal Williams Fayetteville, NC

Because I continue to receive correspondence by email and in the mail when I wasn't approved and I continuously got him even though I was not approved in the beginning. There is a disconnect when you have a caseworker or somebody working on your case I still had two other agents call from auto pay and I think that that should be something that is known right away.

2 years ago

AUTOPAY Logo

Reply from AUTOPAY

We appreciate your feed back! This is the only way we get better. Thank you for working with AUTOPAY!

Jun. 17th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Candy Lea McDonald Ardmore, OK

My rating is based on the organization and speed of the AUTOPAY loan process. However it would have been a 5 had the loan specialist been a little more friendly, it kind of seemed like they could care less whether I made the car loan through AUTOPAY or not. They weren't mean just not what you would expect when looking to refinance your car in turns of enthusiasm and kindness.

2 years ago

AUTOPAY Logo

Reply from AUTOPAY

Candy, Thank you for your feedback! Its the only way we can improve!

Jun. 3rd, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous

They try to do everything they can and will try to work with you with the best best customer service that they can give you. They understood my situation when I told them and they try to work with me to the best of their abilities.

2 years ago

AUTOPAY Logo

Reply from AUTOPAY

Our customer's come first! Thank you for sharing!

May. 31st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Elijah

Everything was on the up and up as far as I'm concerned. I haven't seen any red flags. The representatives were always there if I had any questions. I knew that if I called them up I would get an answer quickly. I was really pleased with how everything went down.

2 years ago

AUTOPAY Logo

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback Elijah! We truly appreciate it!

May. 31st, 2022