Name: AUTOPAY
Rating: 1.5

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Verified Customer

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Jay H. Spring, TX

It was very easy to submit the required information to process our re-fi. I'm happy with the rate, and pleased with the manner in which the transactions were handled.

4 years ago

Reply from AUTOPAY

Fantastic Jay! Thank you for sharing your experience!

Jul. 17th, 2021

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Verified Customer

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Tanille Williams Saint Petersburg, FL

This started out ok and I followed all the instructions. When it was time to sign the contract I did not see where it asked for Down payment. I asked Monica what about the down payment she specifically said don't worry about the down payment because the lender is funding the loan in full. I was like ok Great this is awesome. A month later, the previous lender called to say I still owed. I reached out to auto via email to Monica. She called me furious saying I need to pay the $2400 now, so I was hold on wait a minute this was a month ago you told me I didn't need to and I've already spent that money. I mentioned that I would make an arrangement with my previous lender to clear the balance and she basically said no if you can't pay now the deal is off I'm going to cancel the transaction. Keep in mind they've already funded the loan and my due date was in a few days. I emailed her and she basically replied making it seem as if I was the problem when they did not have proper checks and balance. This by far is the worst experience I have had and I'm putting the world out there for everyone to stay away from autopay.

4 years ago

Reply from AUTOPAY

Hi Tanille, I'm so sorry to hear about this experience. We always strive to be as clear as possible during contracting, which is when a down payment is agreed upon. Since the down payment came as a surprise, then we would love to talk to you soon so that we can research this further so we can make sure it doesn't happen again. Please reach out to us at 844-290-5731 when you're able.

Oct. 22nd, 2021

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Verified Customer

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Jodie Hallares Roanoke, VA

Because my experience was fabulous. The gentleman that I spoke with was knowledgeable, personable, and really on top of making sure I got the best deal that I could.

4 years ago

Reply from AUTOPAY

Amazing Jodie! Thank you for sharing your experience with us!

Jul. 16th, 2021

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Verified Customer

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Kristin Bellflower, CA

They promised me a fast loan, supposedly it's still in the works. They told me that I wouldn't have to make a payment for 2 months and then my current loan called and I'm late and it might ruin my credit, they should have told me that!

4 years ago

Reply from AUTOPAY

Hello Kristin, thank you for sharing and we apologize for the confusion. If you would like to discuss the matter, we would be happy to help you resolve this. Please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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Marvin J Jernigan Macks Inn, ID

There were many problems with paperwork not being correct (addresses not matching, etc) much of this was blamed on Penn Fed (new lender). The agent "Xin" claimed that he was in contact with my existing lender, they claimed to have no contact from him, someone is not telling the truth. The new lender Penn Fed has funded my loan (sent the check to Autopay), the existing lender has not received anything from Autopay after a ten day delay. So currently I am being charged interest on money sent from Penn Fed to pay off my car loan. My current payment is late to my existing lender. This late payment will negatively affect my credit score. No one seems to know where the money is. I am very frustrated that the process is not transparent. I am frustrated that the Autopay employee assigned to my "deal" seems to be less than forthright about what is going on in the process (either he does not know, he knows and doesn't want to say, or doesn't know how to find out). The interest rate reduction on the refinance is great. The process is terrible. If I had known what I was getting into I would have searched out a service that was better organized.

4 years ago

Reply from AUTOPAY

Hi Marvin, I'm so sorry to hear about this experience. I would love the opportunity to look into this and provide you with a clear answer as to where everything went, and what has happened. Please give me a call at 844-290-5731 so we can get this sorted out and provide you with a solution.

Oct. 22nd, 2021

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Verified Customer

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Morgan Grace Bedford, IN

I had a fantastic experience with Noah! He was great with communication and overall very helpful and on top of things. I am very, very pleased with the service I received.

4 years ago

Reply from AUTOPAY

Amazing Morgan! Thank you for sharing your experience with us!

Jul. 16th, 2021

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Verified Customer

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Steven vergara Longmont, CO

It took nearly a month to complete the process due to Autopay sticking their foot in the middle of everything. What I thought would be a mutually beneficial relationship turned into a very one sided transaction. I had nearly no control over the process or access to the lender directly which is primarily the reason this took so long. Ashly was very helpful but I found that her timelines weren't accurate whatsoever and on TOP of that when I finally received my check it was misspelled. I'm aware this doesn't affect the ability to deposit the check but It seems Autopay is shouting ‚ they're unprofessional

4 years ago

Reply from AUTOPAY

Hi Steven, thanks for your review, and the critique. Feedback like this helps us to improve, so we're very grateful. We'll be working with your loan specialist and our general process so we can be as accurate as possible with our timelines.

While most deals are wrapped up in just a week or so, some loans can take longer. When things take longer, it is generally because we are trying to make sure your paperwork is 100% in order so that no confusion happens once you leave our hands. I'm sorry we weren't able to complete the deal sooner in your case.

Please feel free to give us a call at 844-290-5731 so that we can receive more of your feedback.

Oct. 22nd, 2021

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Verified Customer

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Cheryl Holloway Perris, CA

The application was quick and I got a response back to my questions very timely. And my whole process was very good and will definately recommend to other people I know.

4 years ago

Reply from AUTOPAY

Outstanding feedback! Thank you for your business, Cheryl!

Jun. 23rd, 2021

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Verified Customer

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Raul Espinoza Laveen, AZ

Because I was in need of refinancing my car which I they found me a bank within a few days n with excellent results so that's y I would definitely recommend them.

4 years ago

Reply from AUTOPAY

Raul, Thank you for your feedback! We appreciate your business.

Jun. 15th, 2021

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Verified Customer

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Mary Meador Murrieta, CA

They worked very good with me. They gave me a really good deal with refinancing my car. It was so easy to send the papers they needed and stayed on top of everything for me.

4 years ago

Reply from AUTOPAY

Mary, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Jennifer Guitron Concord, CA

Cole was amazing. Very professional, patient and took time to address any questions I had. The process took less time than I thought. I'm a very happy customer

4 years ago

Reply from AUTOPAY

Jennifer, Thank you for your review and for choosing AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Carol Manning Tallapoosa, MO

I was extremely happy with the company n the rep asa long as we were wkg on getting a loan but as soon as the loan was signed n sealed its like our rep dropped off the face of the earth. I reached oua few times through txt n called but was never answered. We were just left hanging n i do appreciate that.

4 years ago

Reply from AUTOPAY

Carol, We strive to give the best customer service in the business. We obviously failed here. Please feel free to reach out to our escalations team for any follow up you may have. 8442905731

Jun. 8th, 2021

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Verified Customer

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Michael R McGuire Hamilton, OH

Failed to keep me informed of the process of my loan. I was told I was approved for a redo then it would've days several days before I heard from them again then the terms would change. In the end I was satisfied but there was a REAL communication problem.

4 years ago

Reply from AUTOPAY

Michael, Thank you for your feedback. We will follow up internally and make sure we cover any issues that may have come up. We value all feedback and learn from each issue! Cheers, AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Gavin M Conroe, TX

The process was pretty easy and the rep I talked to was really helpful and and very informative. Every question I asked was answered with a pretty detailed response

4 years ago

Reply from AUTOPAY

Great feedback! Thank you for choosing AUTOPAY!

Jun. 2nd, 2021

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Rob Baker Elkton, MD

The experience I had with Autopay was fantastic! From the start, Greg answered all my questions and was able to find an option for me that was very close to what I was hoping for. He was extremely helpful every step of the way and I cannot thank him enough for making this refinance seem so easy. Greg was also very polite and personable, which makes the entire process feel much more relaxed and not complicated at all. Thank you, Greg!

2 years ago

Reply from AUTOPAY

Here at Autopay we believe communication is key. So glad you were pleased.

Nov. 16th, 2023

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Aaron Gade Queens, NY

Ever since I bought my car I have been looking to refinance my car for a lower price but did not know how to go about it. I received a letter from Jody with a QR code and applied. Within hours I was out into contact with Jody and she immediately looked for my best option to refinance my vehicle and did most of the leg work for me. I am very appreciative of how easy Jody made this whole process for me!

2 years ago

Reply from AUTOPAY

Awesome 5-star review. We love happy customers.

Nov. 16th, 2023

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Enya Barnes Decatur, GA

Deliah T helped me tremendously through the car refinancing process! .This was my first time refinancing, and it was one of the smoothest and simplest processes that Ive honestly ever dealt with in regards to getting something similar to this done. All my questions were answered at a timely manner and throughly plus I honestly didn’t have do to much during this process over than provide simple information and just wait a couple days for the refinancing to go through! Plus she got me a great monthly rate and interest rate which I am thankful for!!!

2 years ago

Reply from AUTOPAY

We love happy customers. Thank you for taking the time to leave this feedback.

Oct. 2nd, 2023

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P Jones Lawrenceville, GA

Sooooooo very helpful ! Jaclyn was Amazing she was on top of everything every step of the way and her communication was amazing ! Would definitely recommend 10/10 ! Process was very fast and smooth I had a hiccup due to my end and she was able to assure me she would stay on top of everything as she did ! Got my new financing and I am certainly satisfied!

2 years ago

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Walt Harrison Barberton, OH

The whole process from start to finish was completely easy there was absolutely nothing I had to do other than provide documentation they walked me through the whole process nami T was extremely knowledgeable and very very patient and she understood everything I was going through and she explained everything that I was going to go through thank you very much and I would definitely give Nami a five-star rating if I could give her more I would

2 years ago

Reply from AUTOPAY

We love happy customers. Thank you for this review.

Sep. 1st, 2023

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Alexander Lockley Kings Mountain, NC

Brandon, my loan specialist, was absolutely phenomenal. He communicated professionally and clearly through every step. He kept me informed of every change, need, a bit of progress. He offered realistic time frames based on his experience. He was kind, well informed, and a pleasure to work with. I highly recommend using Autopay and working with Brandon specifically.

2 years ago

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felix soria Ansonia, CT

I loved how smooth the process took place! Thank you Matthew M for going above and beyond when it came to answering all my questions and concerns. Throughout my whole process of trying to find a better APR rate and a better monthly payment for an auto loan Matt was the person that helped guide me to that better APR rate, which is what I was looking for! Thank you once again Matt for your professionalism and overall taking care of my process. It’s been a pleasure!

2 years ago

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orlando garrido Cape Coral, FL

This company really works,i recently received a very profesional care from Aaron H,he was very patient with me and help me in all process,english i͏s͏ not my mother lenguage but he was special consideration with it and talked very slow in all time,he also responde all my questions and was contact me in my free time to have time to solve my process,i really apprecciate it

3 years ago

Reply from AUTOPAY

Thanks for the great review, Orlando! I'm so glad we could help.

Jan. 26th, 2022

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Sonya Smith Gulf Shores, AL

The experience was amazing. Very easy, good communication, I was honestly impressed with how smoothly the process went. Can not say enough good things about Kyle. He was friendly, explained everything thoroughly, returned messages, texts and phone calls in a very timely manner, and was just all around great to work with. And the most important part, my interest rate dropped 10 points. Have already recommended you guys to a coworker.

4 years ago

Reply from AUTOPAY

Great to hear we were able to help you save! Thank you for sharing your experience!

Nov. 19th, 2021

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Juan Rojas

Worse experience ever . Bad customer service , they never return calls and because I did escalated looking for answers, they called me back and offered me lower my payment $90 dollars extending my loan for 4 more years and increasing my interest . Because I said that is not what Im looking for , they hung up on me . Stay Away from this 3rd party company , Ill extend my reviews to Experian who is the one who recommend this company . The representative in question is called Christian C . Stay away folks

5 months ago

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Andrian Galben

I applied twice with AutoPay to refinance my vehicle because they advertised better interest rates that looked like a great opportunity to save money. The first time I applied, I saw a rate lower than what I currently had. After submitting the application and speaking to someone, they told me they could only match my current rate—not lower it. But they had already run my credit, which caused my score to drop. A few months later, I tried again to refinance my Ford F-150. I currently have an interest rate of 7.77% for 84 months, and I saw they were offering 4.94% for the same term. It looked like a great deal, so I applied again. But once more, after running my credit, they told me they could only offer the same interest rate I already have. My credit score dropped again for nothing. This company gives misleading offers just to get you to apply, and they’ll run your credit without giving you the rate they advertise. I do not recommend AutoPay to anyone. Please learn from my mistake and avoid wasting your time and hurting your credit.

7 months ago

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Tim Meinardus

Had a terrible experience. Asked for tremendous amount of information for a small loan when I have excellent credit rating. It was if I was applying for a large mortgage. I hesitated to apply from a letter to apply indicating rate and savings. But then decided to give it a try. Before I even got information, they were talking about the negatives which would impact the rate. It was overall a waste of time!! I would caution anyone considering this service if you have other options and a good credit record.

7 months ago

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Drew Peanuts (Drew Peanuts)

The staff is helpful and the process is pretty painless. However, I was told my monthly payment was going to be one price and ended up being almost $100 more per month then planned. I was also told I'd be refinancing a certain amount, but then they added about $1500 on top of what I thought I was financing. I initially started to refi with Capital One but they were a 1% higher on interest. In retrospect, I should have gone with Capital One. Live and learn.

7 months ago

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Jodie Jacobs

I had used auto pay for my loan refinancing a while back and it went seamlessly, but that’s not why I’m on here to review. My daughter needed to refinance her loan to get me off as the cosigner and because I had such a good experience the last time I sent her the link to apply She lives 2 1/2 hours away from me so coming down here to do this is not easy. They did not give us enough time. We had to redo it multiple times because they gave her false information and the paperwork was not right. It was the most excruciating experience I’ve ever had. I do not recommend for the future, especially if you have a cosigner.

8 months ago

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JaQuandice

Holly at Auto Pay on behalf of Affinity Credit Union was extremely condescending and insensitive to me today over the phone. Auto Pay has inconvenienced me for months due to the DMV requesting a new POA and the company offered me $50 for the inconvenience in 2023. I responded and never received the documents. However, this wasn’t something as a customer that I believe I should’ve been responsible for, hence why I was offered compensation. I’ve been going back and forth to the DMV for months as they could not find my car registered in Georgia but only in Montana. I’ve never lived anywhere other than Georgia. Since January 1st. I haven’t been able to legally drive the car that I make payments on faithfully every month due to a mishap on Auto Pay’s or Affinity Credit Union’s end. Today after visiting the DMV I was told that I owe $610.25 to transfer the title. I called Holly as she told me she would call me back or have her manager call me to discuss how I can be compensated for this lengthy inconvenience. She laughed at me on a recorded line and said that I’m insane to think that they would pay my car off. She called me insane multiple times and said, “no we won’t compensate you, it’s your fault and I’ll disconnect the line if you keep yelling.” I explained that I wasn’t yelling at her and it was unfair to call me insane for requesting any type of compensation for this. I’ve been asking for months and I get ignored. Holly should not represent Auto Pay or Affinity Credit Union. I’ve been in management for 15 years and I would never talk down to a customer the way Holly did to me today. She laughed at me and didn’t empathize with me at all. She didn’t seem to care about me being inconvenienced and made it clear that she wouldn’t help me before hanging up in my face. I would hate for this to happen to someone else. It’s such a sensitive situation and customer service reps should be in place to help and serve not be rude and condescending. Please help me with this. She has since ignored me again after her manager told me to reach out to her regarding this matter. I reached out to her at 7:56am this morning and it took for me to reach out to her manager via text for her to respond 6 hours later. This experience has been horrific and I would love to please hear from someone.

8 months ago

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Verified Customer

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Denise Jacob New Baltimore, MI

They have great customer service.Desiree was very easy to deal with.Not at all high pressure but understanding. I would work with her again.

3 years ago

Reply from AUTOPAY

So glad Desiree was able to help you Denise. We will be here when you need us again. Thank you.

Sep. 15th, 2022

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Verified Customer

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Shannon Ross Franklinville, NY

They were friendly and helpful.. helped with any questions I had they reduced my payment and saved me a lot in interest.

3 years ago

Reply from AUTOPAY

Awesome Shannon! We love happy customers.

Sep. 15th, 2022

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Verified Customer

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KIMBERLY BLACK Tyler, TX

super friendly and helpful. loved working with George he was super responsive and kind. Never missed a beat even when he went on vacation.

3 years ago

Reply from AUTOPAY

Great review Kimberly. Glad we were there for you. I will pass along your kind words to George.

Sep. 15th, 2022

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Verified Customer

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Jason Reis Fostoria, OH

I was talked in to a warranty contract that I didn't need and now have to go through canceling it on my own and then stuck with the higher payment and interest of it being applied to my loan when the warranty that I already had was way better and already included

3 years ago

Reply from AUTOPAY

Thank you for the feedback Jason. I will be reaching out to you in hopes of getting a better understanding of this.

Sep. 15th, 2022

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Verified Customer

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Paul Garza San Antonio, TX

They Tanisha was extremely helpful and walked me through spelling it out all the way I am extremely greatful I picked autopay as my choice.

3 years ago

Reply from AUTOPAY

Paul, we are so happy you chose us as well!

Sep. 8th, 2022

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Verified Customer

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Tarsha L. TILLIS Jonesboro, GA

I did exactly what I need them to due even when my deal was over with in I still no more info they were still there to assist me.

3 years ago

Reply from AUTOPAY

Thank you Tarsha, we try to support you during the entire process above and beyond!

Sep. 8th, 2022

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Verified Customer

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Chastina Teresa Mendibles Tucson, AZ

I have never received any information on how to pay my new car payment or how to up my login to do so online. Also, I have still received calls from my previous lender so I feel the communication was off.

3 years ago

Reply from AUTOPAY

Hi Chastina, I personally sent you an email on 08/08/2022 with phone numbers and links for Arapahoe Credit Union as well as my direct contact information. I also see that your Loan Specialist has been in contact with you about the payoff, if there is anything more we can do to assist please let me know! Have a wonderful day!

Sep. 8th, 2022

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Verified Customer

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Mona

They gave me a great Interest rate. The representative that I had, his name was Justin, he made the process very easy for me.

3 years ago

Reply from AUTOPAY

Hi Mona. Thank you for the feedback. We will let Justin know you were pleased.

Sep. 1st, 2022

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Verified Customer

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Douglas

I would recommend them to anybody. Coming out of bankruptcy they really saved me a lot of money on my interest that I had prior to this.

3 years ago

Reply from AUTOPAY

Hi Douglas,
Thank you so much for your stellar review! If you need to refinance again let us know!

Aug. 30th, 2022

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Verified Customer

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John

Rachelle kept in contact the whole time, let me know what was going, on the status of the loan. Very helpful and friendly.

3 years ago

Reply from AUTOPAY

Hi John! Thank you so much for your amazing review and we are so happy that Rachelle made it easy for you!

Aug. 30th, 2022

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Verified Customer

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Tela

They all were willing to work with me as well as give me reasonable quotes and reasonable interest than I had with my previous loan.

3 years ago

Reply from AUTOPAY

Hello Tela, thanks for the positive feedback Robert! Cheers, AUTOPAY!

Aug. 30th, 2022

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Verified Customer

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Quinton

Everything was clear, laid out, and I was able to pick the right option with them. If I needed to schedule, call, or text, everybody was very responsive.

3 years ago

Reply from AUTOPAY

Thank you Quinton. We know how valuable your time is and we aim to make things as smooth as possible. Great feedback.

Aug. 31st, 2022

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Verified Customer

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Hope

Auto pay was very nice and very efficient. Very positive. The customer support are very courteous. They're very affordable.

3 years ago

Reply from AUTOPAY

Thank you Hope. Our customers come first, always.

Aug. 23rd, 2022

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Verified Customer

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Zachery

They were the lowest rate I could get. They were quick to reply to my questions and had all the information I needed to know about the transferring of the loan.

3 years ago

Reply from AUTOPAY

Thank you for sharing your experience Zachery. We love it when we can help our customers save money.

Aug. 23rd, 2022

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Verified Customer

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Jaziel Mesquite, NV

Great customer service. Clear information. Didn't try to rush me in any document reading or signing. Went over every question I had.

3 years ago

Reply from AUTOPAY

Perfect Jaziel, Thank you,! Customers are first! Thank you for sharing your feedback!

Jul. 7th, 2022

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Verified Customer

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Vanessa Drinkwater Morongo Valley, CA

Friendly, very helpful. My agent was thorough and able to help me via text, call, and email. We got it done quickly and she communicated well.

3 years ago

Reply from AUTOPAY

Outstanding Vanessa! Thank you for sharing your feedback!

Jun. 23rd, 2022

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Verified Customer

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Nicholas DeVita Hellertown, PA

My experience was terrible. I was called/contacted nonstop until I agrred to sign the loan. It then took 6 weeks and 5 failed checks to pay off my original loan. I as the customer had to track down where to send it and spend my time resolving Autopays error. I dont think Autopay should make a dollar on this transaction. I was lied to repeatedly and now no one will contact me back. Terrible sevice.

3 years ago

Reply from AUTOPAY

Thank you for sharing your feedback. We apologize, as this is not the experience we strive for here at AUTOPAY. We have escalated this to management for you.

Jun. 23rd, 2022

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Verified Customer

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Rachel L Austin, TX

They secured a fantastic deal for me, where there to assist every step along the way, and were extremely professional as well as caring.

3 years ago

Reply from AUTOPAY

Thank you Rachel for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you through your refinance!

Jun. 17th, 2022

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Verified Customer

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Liz Drake Monessen, PA

Bad communication with the closing agents. 2 of them. And also, my address was wrong from the beginning. Also, my pay date shouldve been extended since it was taking so long with the closing agents. Had 2 of them come out of 2 different days and signed the same papers the same way both times.

3 years ago

Reply from AUTOPAY

Hello Liz,
Foremost, we are very sorry that you didn't have a good experience. We would love the chance to correct this impression. If you would like to speak with we can be reached at save@autopay.com. We hope you will give us a second chance! Have a lovely evening!

Jun. 16th, 2022

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Verified Customer

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Whitney

They were very fast and efficient. Sometimes it was kind of hard to get in touch with them. They were good terms and rate.

3 years ago

Reply from AUTOPAY

We really appreciate your feedback. Its the only way we can improve. Thank you for choosing AUTOPAY!

May. 31st, 2022

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Verified Customer

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Channie

It was easy to navigate. They had a lot of people call so I was on hold a lot, but other than that I think they are doing great.

3 years ago

Reply from AUTOPAY

Outstanding! Thank you Channie for sharing your feedback!

May. 31st, 2022